Link

Social

Embed

Download

Download
Download Transcript

THANK

[00:00:01]

YOU.

[CALL TO ORDER]

SO, UH, WITH THAT, I WILL, UH, CALL THIS MEETING NOVEMBER MEETING OF THE RESOURCE MANAGEMENT COMMISSION TO ORDER AT 2:50 PM.

UH, I'LL BEGIN WITH ROLL CALL.

UH, THIS IS CHAIR DANA HARMON, UH, VICE CHAIR, WHITE PRESIDENT, UH, COMMISSIONER BABIAK LEAVE IS ABSENT COMMISSIONER BLACKBURN PRESENT.

THANK YOU, COMMISSIONER.

BRENNAMAN.

THANK YOU, COMMISSIONER CHAVARRIA.

THANK YOU, COMMISSIONER.

DIELMAN.

THANK YOU.

COMMISSIONER FREELAN COMMISSIONER JOHNSON AND COMMISSIONER SMITH.

ADAM CHAIR.

WE HAVE SIX COMMISSIONERS, SO WE HAVE A QUORUM.

OKAY, THANK YOU.

THANK YOU VERY MUCH, JAMIE.

[CITIZEN COMMUNICATION: Speakers signed up 12 noon on November 16, 2020 prior to the meeting being called to order will each be allowed three minutes to address concerns regarding items not posted on the agenda.]

UM, I BELIEVE THAT WE DO HAVE, UH, UH, CITIZENS SIGNED UP.

MR. ROBINS SIGNED UP FOR CITIZENS COMMUNICATION.

IS THAT CORRECT? YES, MA'AM.

WE HAVE MR. PAUL ROBBINS SPEAKING ON ITEMS NUMBERS THREE AND FOUR.

SO HE WOULD GET A TOTAL OF, UH, THREE MINUTES ON EACH ONE OF THOSE.

THANK YOU VERY MUCH.

UH, MR. MR. ROBBINS, DO WE HAVE YOUR AUDIO? YES, WE CAN HEAR YOU.

THANK YOU.

PLEASE BEGIN.

WHEN READY BEFORE TIME STARTS, I JUST WANT TO STATE FROM THE BEGINNING THAT I DON'T THINK I'M ON A LEVEL PLAYING FIELD.

I WILL NOT HAVE NARROWLY THE TIME THAT SUPPORTERS OF TEXAS GAS SERVICE HAVE, LET ME BEGIN COMMISSION.

I AM PAUL ROBBINS.

I PLAYED A FORMATIVE ROLE IN CREATING AUSTIN ENERGY CONSERVATION PROGRAMS. WHEN THEY BEGAN IN THE EARLY 1980S, I AM ASKING YOU TO RECOMMEND CANCELING REBATE PROGRAMS THAT TEXAS GAS SERVICE IS CONDUCTING FOR TANKLESS WATER HEATERS, FURNACES, AND GAS CLOTHES, DRYERS THAT REPLACE EXISTING GAS, CLOTHES, DRYERS.

UH, THESE MEASURES SAVE LITTLE ENERGY AND DO SO AT A COST HIGHER THAN THE PRICE OF NATURAL GAS.

IN SOME CASES WITH CLOSED DRYERS, THEY SAVE NO ENERGY AT ALL.

WHEN ALMOST ALL AUSTIN ENERGY INCENTIVE PROGRAMS SAVE ENERGY BELOW THE COST OF BUYING IT.

TEXAS GAS SERVICE SHOULD NOT BE ALLOWED TO CONTINUE THIS WASTE OF TAX OF RATE PAYER MONEY.

TANKLESS WATER HEATERS INSTALLED IN A RESIDENCE ARE SO EXPENSIVE AND SAVE SO LITTLE ENERGY THAT IT MAKES NO SENSE EXCEPT FOR CONVENIENCE, RIGHT? PAYERS ARE REBATING WEALTHY PEOPLE, $650 PER HOME SO THEIR KIDS CAN TAKE 30 MINUTES SHOWERS.

THIS HUGE UPFRONT COST ALONG WITH LARGE MAINTENANCE COSTS THAT ARE OFTEN OVERLOOKED.

MAKE THIS AN UNSOUND CONSERVATION INVESTMENT.

THE EFFICIENT FURNACE REBATE DOES NOT MAKE ECONOMIC SENSE IN THE SOUTHERN PART OF THE UNITED STATES.

IT'S LIKE PUTTING AN EXPENSIVE, EFFICIENT AIR CONDITIONER IN ALASKA.

IT MAY SAVE ENERGY, BUT IT MIGHT ALSO RUN ONLY A FEW HOURS A YEAR AND REBATES FOR GAS DRYERS THAT REPLACE EXISTING GAS DRYERS ARE NOTHING BUT A MARKETING TOOL MARKETING TOOL THAT SAVES LITTLE OR NO ENERGY.

THE GAS COMPANY SHOULD BE PAYING ITS OWN MARKETING BUDGET WITH ITS INFLATED PROFITS, NOT SKIMMED CONSERVATION FUNDS.

THESE THREE PROGRAMS REBATES FOR TANKLESS, WATER HEATERS, FURNACES, AND GAS TO GAS, CLOTHES DRYER, CHANGE OUT WE'LL WASTE OVER $1 MILLION OF RATE PAYER MONEY A YEAR.

THEY WILL NEVER PAY FOR THEMSELVES WITH GAS SAVINGS.

UH, YOU HAVE RECENTLY BEEN HANDED A CONSULTANT'S REPORT MEANT TO JUSTIFY THIS CONTINUED WASTE.

HOWEVER, THIS REPORT WAS LATE LACKING IN TRANSPARENCY, LACKING IN SOME OF THE MOST BASIC DATA USE TO MAKE ITS CONCLUSIONS AND ATTEMPTS TO JUSTIFY A PROGRAM THAT IN MANY WAYS HAS FAILED AT BEST.

IT SHOULD BE CONSIDERED A TARDY FIRST DRAFT IN DESPERATE NEED OF REVISION.

STATISTICS ARE, UM, INTERESTING THINGS.

HEY, GIVE ME THE RIGHT STATISTICS AND I COULD MAKE A HAMSTER ON A TREADMILL.

LOOK COST EFFECTIVE.

ALLOW ME TO PROVIDE YOU A BIT OF HISTORY.

IN 1985, THE FORMER OWNER OF TEXAS GAS SERVICE SOUTHERN UNION WAS AVERSE TO CREATING

[00:05:01]

AN ENERGY CONSERVATION PROGRAM.

HOWEVER, THEIR FRANCHISE WAS UP FOR RENEWAL AND THE COMPANY WAS FORCED TO COMPROMISE AND OFFER CONSERVATION INCENTIVES TO OBTAIN PERMISSION, TO CONTINUE OPERATION THE COMPANY.

THEN TRIED TO TWIST SOME OF THE CONSERVATION FUNDS INTO A MARKETING EFFORT, BUT IT RAN INTO DETERMINED OPPOSITION AND RETREATED.

THE RESOURCE MANAGEMENT COMMISSION PLAYED A PROMINENT ADVOCACY ROLE IN OBTAINING CONSERVATION FUNDING AND MAKING SURE THAT IT WAS SPENT CORRECTLY.

THOSE OF YOU NEW TO THIS MAY THINK THAT YOUR OPINION ACCOUNTS FOR A LITTLE, BUT IF RMC CONTINUES TO GO TO CITY COUNCIL WITH ITS CONCERNS YOU CAN WITH PATIENTS PREVAIL, IT HAS HAPPENED BEFORE.

THANK YOU.

I'M AFRAID YOUR, YOUR OVERTIME ON THIS AGENDA ITEM.

CAN YOU GO 10 MORE SECONDS? THOUGHT I HAD SIX MINUTES.

OH, I'M SORRY.

I THOUGHT WE WERE, WE WERE DOING BOTH.

I'M SORRY.

UH, STATE WHICH AGENDA ITEM YOU ARE NOW SPEAKING ON, UH, ITEMS THEY'RE THEY'RE CLOSELY RELATED THAT, THAT THEY'RE THE SAME THING.

I'M SORRY, PAUL, PLEASE CONTINUE.

I'VE GOT, UH, TWO MINUTES AND 15 SECONDS ON THE CLOCK STILL LEFT UP FROM THE SIX.

OKAY.

LET ME, UH, GO BACK TO WHERE I, UH, MY LAST PARAGRAPH, THE CITY'S REGULATORY OFFICE, UH, WHICH THEORETICALLY OVERSEES THIS PROGRAM HAS LITTLE DIRECT, UH, EXPERIENCE WITH ENERGY CONSERVATION POLICY.

THEY WERE GIVEN THIS ASSIGNMENT BY DEFAULT FOR ABOUT 10 YEARS.

THE CITY OF AUSTIN'S ENVIRONMENTAL OFFICE MANAGED GAS CONSERVATION PROGRAMS DIRECTLY WHEN AUSTIN ENERGY TOOK OVER MANAGEMENT OF ENERGY CONSERVATION FROM THE ENVIRONMENTAL OFFICE IN 1997, THE GAS COMPANY DEMANDED A REC, A DIRECT REPAIR AND MANAGEMENT OF THE GAS CONSERVATION PROGRAM BECAUSE THEY REVIEWED, UH, THEY VIEWED AUSTIN ENERGY AS A COMPETITOR, SINCE THE REGULATORY OFFICE TOOK A SUPERVISORY ROLE, IT HAS BEEN RELUCTANT TO MAKE DECISIONS TO LIMIT WASTE OFTEN DEFERRING TO THE COMPANY'S WISHES.

MY LAST POINT IS ABOUT THE BIGGER PICTURE.

RIGHT NOW WE ARE ARGUING ABOUT CONSERVATION, BUT A NUMBER OF POLICY AND RATE ISSUES SURROUNDING GAS UTILITIES IN AUSTIN ARE BEING IGNORED.

AND ONE REASON IS BECAUSE THERE IS NO CITY COMMISSION TO HAVE OVERSIGHT OVER THEM.

THERE'S NO PLAN TO DEAL WITH TEXAS GAS SERVICES, CARBON FOOTPRINT, IT'S REGRESSIVE RATE STRUCTURE.

IT'S EXCESSIVE IN INCESSANT RATE INCREASE REQUEST IT'S SUBSIDIES FOR NEW HOOKUPS AND ASSISTANCE FOR FUNDING TO THE POOR IS SO LOW THAT IT COULD BE MISTAKEN FOR SATIRE.

I SUGGEST THAT AT YOUR NEXT MEETING, YOU CONSIDER A MOTION ASKING CITY COUNCIL TO BROADEN YOUR PURVIEW, TO STUDY AND GIVE RECOMMENDATIONS ON GAS, UTILITY RATE CASES, AND POLICY ISSUES RELATED TO GAS UTILITIES IN AUSTIN.

THANK YOU.

THANK YOU VERY MUCH, MR. ROBBINS.

AND AGAIN, I APOLOGIZE FOR INTERRUPTING YOU.

THAT WAS MY MISTAKE.

THANK YOU FOR YOUR, YOUR THOUGHTFUL REMARKS, UH, AS ALWAYS.

CAN I THANK YOU FOR THIS? THERE'S A QUESTION.

CAN, CAN I ASK A QUESTION? IS THAT ALLOWED HERE? I, I BELIEVE SO.

JAMIE, THAT THAT IS CORRECT.

WE, WE CAN ASK HER PREROGATIVE MADAM.

SURE.

OKAY.

YES, PLEASE.

JUST SO I'M CLEAR WHAT EXACTLY YOU'RE ASKING.

SO YOU'RE S YOU'RE SUGGESTING THAT WE ASK CITY COUNCIL TO EXPAND, UM, OUR PURVIEW OVER TEXAS GAS SERVICE.

OUR WHAT ELSE ARE YOU ARE, YOU KNOW, SPECIFICALLY LOOKING FOR US TO DO, UM, WHAT ELSE? UH, I, I THINK, UM, IF, IF YOU'RE REFERRING TO MY SPEECH, I'M REFERRING TO FOUR THINGS, UH, TO TAKE YOUR FIRST POINT THOUGH.

UM, UH, I'M AM SUGGESTING THAT AT YOUR NEXT MEETING, YOU CONSIDER, UH, ADOPTING A MOTION TO ASK COUNCIL, TO BROADEN YOUR PURVIEW, TO LOOK AT ALL GAS UTILITY MATTERS WITHIN THE CITY OF AUSTIN.

THERE ARE ACTUALLY THREE GAS UTILITIES, BUT TEXAS GAS SERVICE SERVES LIKE 98% OF THE CUSTOMERS.

SO THEY'RE, THEY'RE REALLY THE MAIN ITEM, BUT STILL ALL GAS UTILITIES WOULD BE UNDER, UH, A BROADENED PURVIEW.

THE OTHER THINGS THAT I'M ASKING YOU TO CONSIDER ARE, UH, CANCELING THE REBATES FOR TANKLESS WATER HEATER, RESIDENTIAL REBATES

[00:10:01]

FOR TANKLESS WATER HEATERS, FURNACE CLOSED DRYERS THAT REPLACE EXISTING GAS CLOTHES DRYERS.

I DID SEND SOME COLLATERAL INFORMATION IN A LETTER THAT I WROTE TO ALL OF YOU.

AND SOME OF YOU HAVE, MAY HAVE HAD TIME TO LOOK AT IT.

AND SOME OF YOU MAY HAVEN'T, BUT IT EXPLAINS IN MORE DETAIL MY RESERVATIONS ABOUT THESE THREE PROGRAMS. SO I GUESS JUST MAYBE A QUESTION FOR DANA FOR JAMIE THAT IS THAT THIS, THE IDEA OF CANCELING REBATES.

HOW DOES THAT FIT INTO OUR COMMISSIONS, UH, SCOPE? I MEAN, IS THAT SOMETHING WE HAVE OVERSIGHT OVER MY INTERPRETATION OF OUR BYLAWS, UH, REALLY IT'S RELATED.

WE HAVE OVERSIGHT OVER, UM, MAKING RECOMMENDATIONS WITH REGARD TO ENERGY EFFICIENCY AND CONSERVATION PROGRAMS. UM, SO MY, UH, INTERPRETATION AND I'M OPEN TO PAST CHAIR OR CURRENT VICE CHAIR OR LIAISON INTERPRETATION ON THIS AS WELL, IS THAT, UM, IF WE ARE CONCERNED THAT THE REBATE PROGRAMS ARE NOT MEETING WHAT WE WOULD EXPECT FOR CONSERVATION AND ENERGY EFFICIENCY, THAT WOULD BE AN ITEM THAT WE COULD DISCUSS AND TAKE ACTION ON.

UM, BUT I WOULD BE OPEN TO THE OTHER COMMISSIONERS THOUGHTS ON THAT AS WELL.

YEAH, I THINK CURRENTLY THAT IS WHAT'S UNDER OUR PURVIEW IS TO MAKE RECOMMENDATIONS AS THEY RELATE TO THE CONSERVATION PROGRAMS. SO YES, ALL THE INCENTIVES ARE CURRENTLY IN OUR PURVIEW.

THE OTHER THING THAT PAUL IS TALKING ABOUT IS SOMETHING THAT WOULD DEFINITELY BE AN EXPANSION EXPANSION.

AGREED.

UM, I THINK THAT'S AN IMPORTANT POINT CABAN AND GOOD FOR US TO ALL UNDERSTAND, UM, UH, BECAUSE OUR CURRENT PURVIEW IS LIMITED TO THE ENERGY EFFICIENCY AND CONSERVATION PROGRAMS WITH REGARD TO THE GAS UTILITY, UM, YOU KNOW, OVERSIGHT OF, UH, RATES WOULD BE A SIGNIFICANT EXPANSION OF OUR, OUR, OUR DUTIES AND RESPONSIBILITIES AS A COMMISSION.

UM, BUT SOMETHING THAT WE CAN DISCUSS IF THIS COMMISSION, UH, FEELS WHAT'S WITHIN OUR PURVIEW PURVIEW TO, UH, TO TAKE ACTION, UM, BECAUSE WE HAVE, UH, QUARTERLY UPDATES FROM TEXAS GAS SERVICE REGARDING THE ENERGY EFFICIENCY PROGRAM AND, UH, THE, UH, A PROGRAM REVIEW REPORT, UH, ON OUR AGENDA.

UM, I THINK I'D LIKE TO RECOMMEND THAT WE SUSPEND DISCUSSION ON THOSE TWO ITEMS UNTIL AFTER THOSE TWO PRESENTATIONS.

UM, AND WE CAN MOVE ON WITH STAFF PRESENTATIONS, UH, FOR, UH, FOR THIS MEETING.

ANY OTHER, HELLO? HELLO, PAUL.

UH, OH, LOOK, I KNOW Y'ALL NEED TO MOVE ON.

SO I'M GOING TO MAKE THIS OFFER.

UH, IF YOU ALL NEED TO ASK ME MORE QUESTIONS, I'LL STAY HERE AT MY DESK AND, UM, YOU CAN CALL IN IF NEED BE.

OKAY.

THANK YOU VERY MUCH, PAUL.

AND ONCE AGAIN, THANK YOU FOR YOUR PREPARED REMARKS AND THE, ALL OF THE WORK AND EFFORT THAT WENT INTO THE MATERIALS THAT YOU, YOU SHARED WITH US.

THANK YOU.

THANK YOU.

BYE-BYE

[1. Approve minutes of the October 20, 2020 Meeting of Resource Management Commission.]

SO NOW LET'S PLEASE, UH, MOVE ON TO APPROVAL OF THE MINUTES FROM THE OCTOBER 20TH MEETING.

UM, THESE MATERIALS WERE, UH, THE MINUTES WERE DISTRIBUTED WITH MATERIALS THAT JAMIE SENT OUT IN PREPARATION FOR THIS MEETING.

UH, DO I HAVE A MOTION TO APPROVE THE MINUTES? I'LL MAKE A MOTION TO APPROVE THE MINUTES.

OKAY.

THANK YOU, COMMISSIONER GENTLEMEN, DO I HAVE A SECOND, REBECCA? THANK YOU, REBECCA.

ALL IN FAVOR.

AYE.

I WOULD SORRY.

WE JUST KIND OF SKIPPED OVER.

UM, I WOULD LIKE TO MAKE AN EDIT.

I'M SORRY, QUEBEC.

FORGIVE ME.

NO WORRIES.

UM, YEAH, JUST, UM, I DON'T KNOW, TWO OR, WELL, I GUESS MAYBE IT MAKES SENSE TO PUT IT IN ITEM FOUR.

UM, I KNOW WE KIND OF LIKE TOOK ITEM TWO AND FOUR TOGETHER, SO IT DOESN'T REALLY MATTER, BUT IT DOES REFLECT THAT I REQUESTED INFORMATION ABOUT NEEDED STAFF, BUT I WOULD LIKE IT TO ALSO REFLECT THAT WE WERE TOLD THAT WE WOULD GET THAT INFORMATION, UH, SO NOTED BY SARAH.

I CAN MAKE THAT CORRECTION.

OKAY.

OKAY.

THANK YOU.

SO DANA I'LL, I'LL AMEND MY, UH, MY EMOTION, IF I'M NOT SURE WHAT THE RIGHT ROBERT'S RULES THING IS, BUT, UH, I'LL AMEND IT TO, UH, TO APPROVE THE MINUTES AS, UM, MODIFIED BY COMMISSIONER WHITE

[00:15:06]

AND REBECCA, CAN WE STILL HAVE YOUR SECOND, UH, FOR THE MINUTES AS MODIFIED, UH, BY COMMISSIONER WHITE? YES.

THANK YOU.

UM, ALL IN FAVOR.

AYE.

AYE.

THANKS REBECCA.

AND THANK YOU, KATIE.

I'M SORRY.

I'LL MAKE SURE THAT I ASKED HER EDITS BEFORE I, UH, QUESTION.

UM, THANK YOU.

SO, UH, NEXT

[2. Presentation on Austin Energy Weatherization Programs for Limited Income Customers.]

THIS MOVE ON TO ITEM TWO ON THE AGENDA, UM, WHICH IS A PRESENTATION FROM AUSTIN ENERGY WEATHERIZATION PROGRAMS FOR LIMITED INCOME CUSTOMERS.

YES, WE SHOULD HAVE, UM, DEBBIE KIMBERLEY AND HER STAFF.

UH, I KNOW TERRY MOORE IS ON AND THEN, UH, DO WE HAVE SARAH? IS SHE ON THERE? SARAH AND ALSO AMANDA GARCIA.

OKAY.

AND IF, UM, CITY HALL COULD BRING UP THE SLIDE DECK FOR THAT PRESENTATION, THAT WOULD BE HELPFUL.

I DID NUMBER TWO.

THAT'S IT? THAT'S IT NOT MY APOLOGIES.

I ALWAYS DO THAT TO HIS NAME.

MY APOLOGIES, MANNY.

ALL RIGHT, THERE WE GO.

THANK YOU SO MUCH.

MY NAME IS DEBBIE KIMBERLY.

I'M THE VICE PRESIDENT OF CUSTOMER ENERGY SOLUTIONS AT AUSTIN ENERGY.

AND IT'S SO GOOD TO SEE YOU ALL AGAIN, I HAVEN'T SEEN YOU FOR AWHILE.

UH, MY STAFF AND I ARE PLEASED TO SHARE INFORMATION WITH YOU TODAY ON ENHANCEMENTS TO OUR SINGLE AND MULTIFAMILY WEATHERIZATION PROGRAMS. AS JAMIE MENTIONED, JOINING ME TODAY IS SARAH SATURDAY, CHATTER G.

SHE IS OUR NEW DIRECTOR OF ENERGY EFFICIENCY SERVICES.

SARAH JOINED US IN OCTOBER AND REPLACES DENISE KEEN TO RETURN TO HER HOME STATE OF NEBRASKA.

LAST MAY.

SARAH IS AN ELECTRICAL ENGINEER AND SHE PREVIOUSLY WORKED FOR MORE THAN 12 YEARS AT NV ENERGY.

UM, IN NEVADA WHERE SHE MOST RECENTLY WAS THE DIRECTOR OF THE ENERGY RENEWABLE PROGRAMS. SHE ALSO MANAGED NB ENERGY AS DEMAND RESPONSE PROGRAMS, AS WELL AS SERVING IN IT AND CUSTOMER CARE MANAGERIAL FUNCTIONS.

SO SHE BRINGS A REALLY GREAT COMPLIMENT OF SKILLS FOR THIS VERY IMPORTANT POSITION AT AUSTIN ENERGY.

CO-PRESENTING WITH ME TODAY, OR TERRY MOORE MANAGER OF AUSTIN, ENERGY'S RESIDENTIAL ENERGY EFFICIENCY SERVICES GROUP, AND MANUEL MANNY GARZA MANAGER OF COMMERCIAL ENERGY EFFICIENCY SERVICES.

NEXT SLIDE PLEASE.

SO OUR AGENDA TODAY, WE'LL START AT A VERY HIGH LEVEL OVERVIEW OF OUR WEATHERIZATION PROGRAMS, WHICH I WILL TEE UP AS WELL AS THE UNIQUE CHALLENGES THAT AUSTIN ENERGY FACED THIS YEAR IN PARTICULAR, AS A RESULT OF THE COVID-19 PANDEMIC, THAT WILL THEN BE FOLLOWED BY A DEEPER DISCUSSION OF OUR PROGRAMS THAT ARE DESIGNED FOR AUSTIN ENERGY AND LIMITED INCOME CUSTOMERS WHO LIVE IN SINGLE FAMILY AND MULTIFAMILY.

WELL, NEXT SLIDE, PLEASE.

YOU ALL KNOW, AND PAUL JUST REFERENCED HIS LONG ASSOCIATION WITH OUR VARIOUS PROGRAMS. AUSTIN ENERGY HAS OFFERED WEATHERIZATION PROGRAMS TO OUR CUSTOMERS FOR ALMOST 40 YEARS, AND FRANKLY, IN THE UTILITY INDUSTRY, THAT'S A PRETTY RARE THING.

UM, OVER THE PERIOD OF TIME, SINCE WE STARTED OFFERING WEATHERIZATION PROGRAMS WOULD HAVE OTHERIZED OVER 20,000 UNIQUE SINGLE FAMILY HOMES.

AND SOMETIMES YOU'LL GO BACK EVERY 10 YEARS AND WEATHERIZE THOSE SAME HOMES, AS WELL AS OVER 12,000 APARTMENTS.

WEATHERIZED AT NO COST TO THE CUSTOMER OR THE OWNER OF THOSE, UH, PHARMACISTS, UH, IN OUR STANDARD PROGRAM, WHICH HAS BEEN IN PLACE FOR QUITE SOME TIME.

WE'VE ALSO, WEATHERIZED 137,000 PART, UH, APARTMENTS IN THAT PROGRAM.

AND THAT'S BEEN IN PLACE, AS I SAID, FOR A NUMBER OF YEARS AND MULTIFAMILY INCOME QUALIFIED PROGRAM HAS BEEN OPERATING IN PILOT MODE.

AND WE'RE HAPPY TO SAY WE NOW BELIEVE IT IS BEYOND THE PILOT AND INTO A STANDARD OFFERING.

I WANTED TO ALSO ADD IN LIGHT OF THE WORK THAT SOME OF YOU HAVE DONE ON THE CLIMATE ACTION PLAN, AS WELL AS YOUR INVOLVEMENT IN THE RESOURCE PLAN WORKING GROUP, THAT OUR EFFORTS IN THESE PROGRAMS HAS TO FOCUS ON CONTINUOUS IMPROVEMENT AND INCLUSION IN ALL OF THESE PROGRAMS. AND THESE AREN'T THE ONLY PROGRAMS THAT WE OFFER TO CUSTOMERS THAT FALL WITHIN THOSE CATEGORIES OF LIMITED INCOME AND NOTE THAT I'M USING THAT VERY INTENTIONALLY.

THESE CUSTOMERS DO NOT LIKE TO BE REFERRED TO AS LOW INCOME CUSTOMERS.

THEY PREFER TO BE RECOGNIZED WITH LIMITED INCOME CUSTOMERS, AND WE OFFER OTHER PROGRAMS THAT ARE RESPONSIVE TO THOSE CUSTOMERS.

SO FOR EXAMPLE, WE'VE OFFERED DISCOUNTS ON OVER 187,000 PRODUCTS AT VARIOUS LOCATIONS AROUND OUR SERVICE TERRITORY, 70 OF THEM TO BE EXACT.

AND THIS INCLUDES

[00:20:01]

THINGS SUCH AS LIGHTING WINDOW, AIR CONDITIONERS AND EVERYTHING ELSE IN BETWEEN A COUPLE OF YEARS AGO, WE LAUNCHED A PROGRAM TOTALLY DIRECTED AT TITLE ONE STUDENTS WHO ARE IN GRADE SIX AND A LOCAL SCHOOLS, AND WE'VE DISTRIBUTED 4,800 KIDS JUST IN THE LAST YEAR TO THE STUDENTS.

WE ALSO JUST IN THE LAST YEAR, WHETHER I'VE ALMOST 1400 SMART HOUSING UNITS AS PART OF OUR, UM, OR RATED THEM RATHER AS PART OF OUR GREEN BUILDING PROGRAM, THESE ARE BOTH MULTIFAMILY AS WELL AS SINGLE FAMILY HOMES.

SO THAT'S JUST A ONE-YEAR SNAPSHOT.

WE OFFER ENERGY ALERTS, FREE ENERGY ALERTS THROUGH OUR SMART BUILDING APP AND AS QAEDA AND ALL OF YOU KNOW, VERY WELL.

WE ALL ALSO OFFER SOLAR FOR LIMITED INCOME CUSTOMERS.

UM, AND WE'VE TALKED ABOUT THAT IN PREVIOUS PRESENTATIONS.

THAT WON'T BE MY FOCUS TODAY.

YOU LOOK AT THE MAP ON THE RIGHT.

YOU CAN SEE A MAP OF OUR SERVICE TERRITORY AND THE FIRST LAYER IT'S SHADED IN BLUE AND THE DARKER, THE BLUE SHADING, THE GREATER, THE NUMBER OF CUSTOMERS THAT RECEIVE DISCOUNTS OF 10% BILL DISCOUNT FROM OUR CUSTOMER ASSISTANCE PROGRAM AND LAYERED ON TOP OF THAT, OUR CIRCLES AND THOSE CIRCLES DON'T REPRESENT A SINGLE PREMISE WITH A LARGER CIRCUIT CIRCLE, CHOSE GREATER DENSITY.

THOSE ARE WHETHER I SINGLE FAMILY HOMES AND KIND OF HIDDEN UNDERNEATH THOSE ARE LARGE STARS THAT SHOW WEATHERIZED MULTIFAMILY PROPERTIES.

AND SO THIS THOUGH WE CALL IT THE JACKSON POLLOCK MAP, AND MY GROUP IS INTENDED TO SPEAK TO JUST NOT ONLY WHERE WE SEE THE PREVALENCE OF OUR OFFERINGS, BUT AS WELL, UM, THE DENSITY IN TERMS OF EACH ONE OF THOSE AUTHENTIC OFFERING.

SO YOU CAN SEE KIND OF GENERICALLY, THEY KIND OF SPAN THE I FIVE CORRIDOR AND THEN INCREASINGLY IN THE OUTSKIRTS OF OUR SERVICE, NEXT SLIDE, ALL RIGHT, THE REALIZATION PROGRAMS HAVE EVOLVED OVER TIME.

IN FACT, WHEN WE FIRST LAUNCHED THIS PROGRAM ALMOST 40 YEARS AGO, THE ONLY THING THAT WE REALLY OFFERED WAS ATTIC INSULATION.

AND SO IT HAS EVOLVED OVER A NUMBER OF YEARS.

AND SO THESE SQUARES ON THIS CHART REPRESENT ALL OF THE MEASURES THAT ARE CURRENTLY INCLUDED.

UM, THE ONLY EXCEPTION I WOULD OFFER HERE IS THAT, UM, BACK DURING THE ERA GRANT, UM, THIS WAS THE, UM, STIMULUS GRANTS.

WE DID OFFER APPLIANCES AND THAT WAS PROBLEMATIC.

ACTUALLY, WE WENT IN AND WE RETROFITTED PROPERTIES, UM, FOR, UM, AIR CONDITIONING AND REFRIGERATORS.

IT CAUSED NO END TO PROBLEMS. IT WASN'T SOMETHING THAT WE ACTUALLY SET ABOUT DOING, BUT WE DO REBATE ON ENERGY STAR APPLIANCES, CERTAINLY AS PART OF THAT, UH, SPUR PROGRAM, THOSE STRATEGIC PARTNERSHIP WITH UTILITIES AND RETAILERS, WE DON'T DO THIS ALONE.

IT TAKES A TEAM EFFORT.

WE PARTNER WITH NEIGHBORHOOD HOUSING AND COMMUNITY DEVELOPMENT, THE HOME REPAIR COALITION.

WE ALSO PARTNER WITH HAKA, UM, AS WELL AS FAMILY ELDER CARE AND NUMEROUS, NUMEROUS SOCIAL SERVICE AGENCIES AND EXTENDING THE REACH OF A PROGRAM IN THE CASE OF THE SINGLE FAMILY PROGRAM, WHICH TOTAL SUM $2.3 MILLION A YEAR.

AND IN THE CASE OF OUR MULTIFAMILY PROGRAM, UM, FOR THE WEATHERIZATION ONLY IN EXCESS, SLIGHTLY IN EXCESS, A MILLION DOLLARS A YEAR.

SO I, NUMBER FIVE, PLEASE.

NEXT SLIDE.

OKAY.

AND NOT TO END MY SEGMENT ON THE DEBBIE DOWNER NOTE, BUT I MEAN, THIS WILL SERIOUSLY, OUR PROGRAMS WERE IMPACTED AS YOU MIGHT EXPECT BY THE COVID-19 PANDEMIC.

AND WE WERE ESSENTIALLY NOT IN THE MARKET FOR A THIRD OF THE YEAR IN THE MIDDLE OF MARCH WHEN SHELTER IN PLACE ORDERS WERE PUT INTO EFFECT BY THE GOVERNOR.

AND CERTAINLY BY THE CITY, OUR PROGRAM SHUT DOWN, WE DID STARTING IN THE MONTH OF MAY CONDUCT EXTERNAL WORK IN PARTICULAR ON MULTIFAMILY PROPERTIES AND THEN STARTING IN JULY, UM, ON VACANT APARTMENT UNITS.

BUT RECALL DURING THOSE EARLY DAYS, WE DIDN'T HAVE ACCESS TO PPE.

THAT MEANT THAT OUR CONTRACTORS WEREN'T PROTECTED OUR STAFF WASN'T PROTECTED AND OUR CUSTOMERS WEREN'T PROTECTED.

AND THIS REQUIRES SOME PRESENCE INSIDE A HOME, OBVIOUSLY TO WEATHERIZE A HOME MORE THAN JUST A WORD IN OUR MISSION, STATE STATEMENT, HEALTH AND SAFETY OF OUR CUSTOMERS, OUR EMPLOYEES AND CONTRACTORS ARE ESSENTIAL.

I'M HAPPY TO REPORT THAT DUE TO THE EARLY RESULTS, UM, IN THE FIRST PART OF 2020, OR MULTIFAMILY FINISHED AHEAD OF BUDGET IN TERMS OF THE NUMBER OF UNITS WEATHERIZED AS WELL AS DOLLAR SPENT.

BUT WE TOOK THAT DOWNTIME TO FOCUS ON PROGRAM ENHANCEMENTS, ORDERING PPE, UPDATING OUR FIELD PROCEDURES, TRANSITIONING LARGELY TO VIRTUAL INSPECTIONS, WHICH HAD THE BENEFIT OF BEING ABLE TO DO MORE WHILE REDUCING OUR CARBON FOOTPRINT

[00:25:02]

AND ARE ON A BETTER COURSE NOW TO BE ABLE TO CONTINUE TO PROCEED, OBVIOUSLY, WHILE ALWAYS BEING MINDFUL OF THE STAGES THAT WE'RE AT RELATIVE TO THE PANDEMIC.

SO THAT CONCLUDES MY INTRO TO THIS TOPIC.

AND IF THERE AREN'T ANY QUESTIONS, I WOULD TURN IT OVER TO TERRY MOORE TO TALK ABOUT THE SINGLE FAMILY PROGRAM, BUT I'M HAPPY TO ENTERTAIN ANY QUESTIONS, COMMISSIONER WHITE.

THANK YOU.

UM, THANKS FOR YOUR PRESENTATION AND FOR THE WORK THAT YOU, YOUR TEAM HAS BEEN DOING.

UM, I HAVE A COUPLE OF QUESTIONS, I GUESS, STARTING AT THE END HERE, I'M CURIOUS ABOUT THE VIRTUAL INSPECTIONS, LIKE, DOES THAT ACTUALLY INCLUDE THE HOMEOWNER OR OCCUPANT SOMEBODY GOING AROUND WITH A CAMERA OR WHAT DOES THAT LOOK LIKE? A VIRTUAL INSPECTION? SO IT CAN INCLUDE EITHER THE HOMEOWNER OR THE CONTRACTOR IN THE ATTIC WITH A TELEPHONE CONDUCTING A FACE-TIME INSPECTION.

THERE ARE LIMITED INSTANCES WHERE WE WOULD GO INTO A PROPERTY TO CONDUCT LIFE SAFETY INSPECTIONS THAT ARE REALLY BEST DONE IN PERSON.

AND IN THAT CASE, WE ENSURE PROPER SOCIAL DISTANCING, OBVIOUSLY, UM, OUR FOLKS WEAR PPE AND THEY, THEY CONSCIOUSLY LIMIT THE AMOUNT OF TIME IN THE HOME AND ASK QUESTIONS OF, UH, THE, UM, RESIDENTS IN TERMS OF THE COVID SCREENING QUESTIONS THAT YOU WOULD NORMALLY SEE.

UM, IT'S PROVEN TO BE QUITE, UM, FRANKLY, UH, QUITE BENEFICIAL AS I SAY, IN TERMS OF BEING ABLE TO INSPECT MORE HOMES IN LESS TIME.

YEAH, THAT'S GREAT.

UM, AND I'M GLAD TO HEAR THAT THERE IS THAT, THAT, THAT THE INSPECTOR DOES ACTUALLY GET TO SEE THROUGH A CAMERA, WHAT THEY'RE INSPECTING.

UM, YEAH, THAT SOUNDS GREAT.

GLAD THAT WE'RE KEEPING PEOPLE SAFE.

UM, AND THEN I GUESS JUST, UH, GOING BACK TO YOUR PREVIOUS SLIDE, UH, YOU MENTIONED APPLIANCES, SO I JUST WAS WONDERING, UM, IF THERE ARE ANY APPLIANCE UPGRADES HAPPENING AT THE TIME AT THIS CURRENT TIME, AND, UM, WHAT THE, UM, MAIN HURDLES WERE WHEN YOU WERE DOING MORE APPLIANCE REPLACEMENT.

SURE.

I'M HAPPY TO GIVE YOU A HIGH LEVEL OVERVIEW BECAUSE AT THE TIME THAT WAS DONE DURING THE RECEIPT OF OVER $9 MILLION IN OUR GRANTS, UM, WE WERE SEEING THE AVERAGE TIME TO WEATHERIZE A HOME, UM, EQUALLY IN ROUGHLY 165 DAYS BECAUSE A CONTRACTOR WOULD GO INTO A HOME WOULD HAVE TO TRY TO REPLACE DUCT WORK IN SPACES THAT, UM, FRANKLY HAD DIFFICULTY IN ACCOMMODATING THE DUCT WORK.

UM, WE HAD CHALLENGES AND IN TERMS OF SOME HOMES THAT MAYBE HADN'T REALLY USED AIR CONDITIONING, BUT HAD RELIED MORE ON, UM, EVAPORATIVE COOLING WINDOW UNITS AND THE, LIKE, IT WAS VERY COSTLY.

IT TOOK A LOT OF TIME.

WE HAD CONTRACTORS INSTALLING PLUMBING FIXTURES WHERE THAT REALLY WASN'T IN THEIR WHEELHOUSE.

UM, AND IT WAS EXTRAORDINARILY COSTLY.

SO WE WERE SPENDING A LOT OF MONEY TO NOT WEATHERIZE VERY MANY HOMES.

UM, NOW WHAT WE DO IS IN THE CASE OF OUR SPUR PROGRAM, COMMISSIONER WILL OFFER POINT OF SALE DISCOUNTS ON THINGS SUCH AS ENERGY STAR, WINDOW UNITS, AND OTHER APPLIANCES THAT YOU COULD PURCHASE, FOR EXAMPLE, IN A HOME DEPOT, A WALMART AND THE LIKE, OKAY, THAT'S HELPFUL.

UM, IN PART OF WHY I'M ASKING IS, YOU KNOW, I THINK, UM, AS PART OF THE, THE CLIMATE PLAN UPDATE, WHICH HOPEFULLY WILL BE APPROVED SOON, THERE IS, YOU KNOW, SOME EMPHASIS ON, UM, ELECTRIFICATION OF BUILDINGS, YOU KNOW, INCLUDING RESIDENTIAL BUILDINGS AND, UH, MAKING SURE THAT THAT EVER IS DONE IN AN EQUITABLE WAY IS DEFINITELY A TOP PRIORITY.

AND, UM, SO I'M JUST THINKING FORWARD TO THOSE CONVERSATIONS THAT I THINK WILL BE UPCOMING IN ABOUT HOW TO MAKE SURE THAT LOWER INCOME LIMITED INCOME, UH, CUSTOMERS ARE ABLE TO ACCESS THOSE PROGRAMS THAT WOULD ALLOW FOR CONVERSION TO ELECTRIC APPLIANCES.

UM, I KNOW THAT TERRY WARREN IS GOING TO BE REALLY HAPPY TO TAKE THAT ON BECAUSE ONE OF THE THINGS WE HAVE DONE WITH OUR SINGLE FAMILY WEATHERIZATION PROGRAM IS TO PROVIDE CUSTOMERS WITH REALLY LOW VIRTUALLY 0% INTEREST, UH, UH, LOANS FOR, UM, ENERGY STAR AC UNITS.

AND SO THAT IS SOMETHING I WOULD INVITE YOU TO, UM, HAVE HIM CHAT ABOUT THIS IS SOMETHING THAT IS ONE OF OUR GREAT NEW FEATURES IN OUR PROGRAM, BECAUSE WE REALIZED THAT EVERYBODY TO YOUR VERY POINT SHOULD BE ABLE TO TAKE ADVANTAGE OF THOSE PROGRAMS. AND TERRY'S GOT THAT, UM, COVERED

[00:30:01]

ON HIS SLIDES UPCOMING.

OKAY.

UM, WELL MAYBE HE'LL BE THE ONE TO ANSWER THIS, BUT IS THAT LIKE, WOULD THAT APPLY TO LIKE SAY HEAT PUMPS AS WELL FOR HOT WATER AND CONDITIONED SPACE CONDITIONING? I'LL LET TERRY ANSWER THAT.

OKAY.

SURE.

OKAY.

NEXT SLIDE HERE.

OKAY.

THANK YOU.

THANK YOU VERY MUCH, DEBBIE.

UM, AS DEBBIE MENTIONED FROM AN EARLIER SLIDE, THE, THE RESIDENTIAL WEATHERIZATION PROGRAM WAS LAUNCHED OVER 38 YEARS AGO.

SO I, I CAN MAKE A COUPLE OF POINTS.

UM, BEFORE WE GET TO THE MEAT OF THE SLIDE, UH, IN THE LAST 30 YEARS, 38 YEARS, IT'S REALLY GROWN AND EVOLVED FROM A, A SINGLE MEASURE PROGRAM.

LIKE SHE SAID, WHICH INSTALLED ATTIC INSULATION TO WHERE IT IS NOW IS A COMPREHENSIVE WHOLE HOUSE PROGRAM.

VERY SIMILAR TO OUR HOME PERFORMANCE WITH ENERGY STAR PROGRAM AND THIS, THE WEATHERIZATION PROGRAM NOW ASSESSES EACH HALL AND DEVELOPS A PROJECT FOR THAT HOME BASED ON THE SPECIFIC ENERGY NEEDS THAT IT HAS.

IN ADDITION, THE MITCHELL WEATHERIZATION PROGRAMS BECOME PART OF AUSTIN ENERGY'S ENERGY STAR PARTNERSHIP WITH THE, UM, WITH THE DEPARTMENT OF ENERGY.

SO ALONG WITH OUR HOME PERFORMANCE WITH ENERGY STAR PROGRAM, THE WEATHERIZATION PROGRAM ON THE RESIDENTIAL SIDE IS RESPONSIBLE FOR AUSTIN ENERGY BEING NAMED PARTNER OF THE YEAR FOR SUSTAINED EXCELLENCE YEAR OVER YEAR.

UM, I'VE BEEN WITH YOU, IT'S PROBABLY ABOUT 14 YEARS.

AND I THINK I CAN THINK OF MAYBE ONE YEAR THAT, THAT WE DID NOT, UH, DID NOT GET, SO IT'S REALLY GROWN AND IT'S REALLY EXPANDED TO MULTIPLE MEASURES.

SO HOW DO CUSTOMERS QUALIFY FOR THIS PROGRAM? UH, THE HOME THAT WE HAVE BEEN MUST BE A 2,500 SQUARE FEET OR LESS, UH, IT MUST HAVE A VALUE WITHOUT LAND OF $300,000 OR LESS.

IT MUST BE OLDER THAN 10 YEARS, A SINGLE FAMILY HOME, A DUPLEX TRIPLEX, FOURPLEX, A CONDO OR A MOBILE HOME, UM, CUSTOMERS WHO RENT AND OWNERS CAN BOTH QUALIFY FOR THE PROGRAM.

JUST AS A SIDE NOTE, UH, 60% OF OUR RESIDENTIAL CUSTOMERS, UH, ARE RENTERS.

SO IF THEY QUALIFY IN THE ABOVE CRITERIA, THEY GET UP TO $7,500 IN FREE HOME IMPROVEMENTS SLIDE, PLEASE.

I PROGRAM TEAM WHO'S BEEN WORKING ON ENHANCEMENTS IN ORDER TO REMOVE BARRIERS AND INCREASE THE ELIGIBILITY FOR THIS PROGRAM.

UH, ENHANCED LGBT EQUALS INCREASED INCLUSION ENHANCEMENTS THAT WE'VE MADE SO FAR FOR THIS FISCAL YEAR INCLUDE RAISING THE INCOME QUALIFICATION THRESHOLD.

UM, INITIALLY LAST YEAR, UH, IN YEARS BEFORE AT 200% FEDERAL POVERTY LEVEL, WHICH IS A NATIONAL STANDARD, UH, AT 200% FEDERAL POVERTY LEVEL FOR A FAMILY OF FOUR BECOMES $52,400.

UH, WE HAVE MOVED NOW TO, UH, MEET THE FAMILY INCOME, UH, 80% OF THAT LEVEL, WHICH IS A LOCAL STANDARD THAT ACTUALLY TAKES INTO, INTO CONSIDERATION.

NOW THE COST OF LIVING IN THE CITY OF AUSTIN, THE INCOME, UH, PREAMBLING A FOUR 80% MEDIAN FAMILY INCOME IS $78,100.

SO BY MAKING THIS ENHANCEMENT, WE HAVE, UH, WE HAVE RAISED, UH, OF INCOME THAT A CUSTOMER CAN, CAN, CAN HAVE, UH, BY OVER $25,000 AND STILL QUALIFY FOR THE PROGRAM.

BUT WE'VE ALSO MODIFIED APPLICATION.

AND WE SPENT A LOT OF TIME IN THE LAST YEAR OR TWO TALKING TO OUR CUSTOMERS PRIMARILY, UH, THROUGH FOCUS GROUPS, UH, TRYING TO, TO LISTEN TO THE THINGS THAT THEY SAID ABOUT THE PROGRAM AND MAYBE BARRIERS THAT THEY HAD TO PARTICIPATE IN.

UH, ONE OF THE BIGGEST ISSUES THEY HAD WAS THE APPLICATION AND, UH, THEY LISTED THE APPLICATION WAS TOO LONG, UH, SORT OF DAUNTING AND CONFUSING A LOT OF TIMES.

SO WE TOOK A REDUCED OUR MULTI PAGE APPLICATIONS TO JUST ONE PAGE.

ADDITIONALLY, WE NO LONGER REQUIRED CUSTOMERS TO SUBMIT INCOME DOCUMENTS, SUCH AS TAX RETURNS, UH, W2 FORMS, CHECK STUBS.

NOW CUSTOMERS CAN SELF ATTEST THEIR INCOME ON THE ONE PAGE APPLICATION.

AND LASTLY, WE MAPPED OUT OUR AC REBATE AND LOAN PROGRAM, WHICH ALLOWS CUSTOMERS TO PURCHASE A NEW, UH, ENERGY EFFICIENT, UH, AC SYSTEM VIA A LOAN THROUGH OUR LENDING PARTNER.

A VELOCITY CREDIT CUSTOMER CAN BORROW UP TO $10,000 TO INSTALL HIGH EFFICIENCY CAC SYSTEM.

AND IF THEY NEED A CREDIT SCORE, FIVE 50 OR BEDROOM, WE'VE LOWERED THAT FROM 600 TO FIVE 50 FOR THIS YEAR.

UH, AND THEN THEY GET UP TO A $950 REBATE, DEPENDING ON YOU CAN SEE OF THE EQUIPMENT, A 0% INTEREST RATE AND A LOAN TERM OF UP TO 120 MONTHS.

NEXT SLIDE PLEASE.

[00:35:03]

SO WHAT ARE THE RESULTS HAVE BEEN FROM THE ENHANCEMENTS THAT WE'VE PUT IN PLACE FOR THIS FISCAL YEAR? I THINK RAISING THE BUILDING LEVEL HAS MADE A HUGE IMPACT ON THE PROGRAM AND JUST OVER A MONTH OR SO BY COMPARISON, LAST FISCAL YEAR, OUR GOAL WAS TO WHETHER I WAS 527 HOLES, AND WE WERE ABLE TO WEATHERIZE CERTAIN 46 HOMES RECEIVED ONLY 95 APPLICATIONS THE ENTIRE YEAR.

AND WE BELIEVE THAT THESE ENHANCEMENTS ARE GOING TO DRAMATICALLY CHANGE THAT WE DIDN'T RECEIVE ANY APPLICATIONS FOR THE AC REBATE, THE LOAN PROGRAM FOR THE YEAR.

UH, IN CONTRAST SO FAR IN , UH, WITH THE ENHANCEMENTS THAT WE HAVE IN PLACE, UH, WE SENT OUT, UH, AN INITIAL EMAIL IN SEPTEMBER TO POTENTIAL CUSTOMERS AND WE RECEIVED OVER 200 APPLICATIONS JUST FROM THAT EMAIL.

AND OVER A MONTH, WE CONTINUE TO RECEIVE ONE TO TWO APPLICATIONS A DAY FROM THAT, AND WE'VE ALREADY RECEIVED APPLICATIONS FOR THE AC AC REBATE AND LOAN PROGRAM.

AND EVEN MORE INTEREST HAS BEEN GENERATED SINCE THEN.

SO THE ENHANCEMENTS THAT WE'VE MADE TO THIS PROGRAM HAVE ALREADY MADE A SIGNIFICANT IMPACT IN A VERY SHORT PERIOD OF TIME.

THANK YOU.

NEXT SLIDE PLEASE.

UM, THIS IS EMMANUEL MANUAL GARZA.

I GO BY MANNY.

UH, I MANAGE THE COMMERCIAL MULTI-FAMILY AND SMALL BUSINESS PROGRAM AND AUSTIN ENERGY.

I'M GOING TO TALK A LITTLE BIT ABOUT OUR MULTIFAMILY INCOME QUALIFIED PROGRAM.

SO WHEN I THINK ABOUT OUR INCOME QUALIFIED PROGRAM, REALLY, YOU KNOW, WE FOR US, SO WE HAVE SOME PROGRAM PILLARS WE THINK ABOUT AND THAT'S MARKET WHAT THEY WANT BUNDLE, WHAT THEY NEED AND FOCUS ON THE INTENT, RIGHT? SO MARKET WHAT THEY WANT, WHAT IS THAT? SO REALLY FOR US, YOU KNOW, IN THE MULTI-FAMILY PROGRAM, THERE'S A SPLIT INCENTIVE.

THE OWNER MAKES A DECISION, YOU KNOW, THEY HAVE TO DO SOMETHING TO THEIR UNIT, YOU KNOW, THEIR PROPERTY, BUT THE BENEFIT REALLY LIES IN THE TENANT.

AND SO, SO HOW DO YOU BRIDGE THAT SPLIT INCENTIVE GAP? AND WHAT WE'VE SEEN AT THE SMART THERMOSTAT IS, IS EFFECTIVELY THAT BRIDGE.

SO THE SMART THERMOSTATS, YOU KNOW, AND I THINK ONE OF OUR CONTRACTORS PUT IT THE BEST.

IT'S REALLY THE GRANITE COUNTERTOPS OF ENERGY EFFICIENCY.

SO PROPERTY IS ABLE TO, TO MARKET THE SMART THERMOSTAT AS AN AMENITY, BUT THE TENANT GETS THE BENEFIT.

AND SO I THINK IT'S SOMETHING THAT REALLY FOR US IS, HAS BEEN A REALLY BIG WIN, UM, BECAUSE IT'S REALLY DRIVEN PARTICIPATION, BUT IT'S NOT SOMETHING THAT'S PASSIVE.

SO IT'S SOMETHING THAT PEOPLE INTERACT WITH ON A DAILY BASIS.

AND SO THE EDUCATION AND THE, UM, THE, UH, YOU KNOW, THE, THE INTERACTION SHOULD BE SEAMLESS.

AND SO WE'VE DONE A LOT OF WORK AROUND EDUCATION FOR THIS MARKET.

UNDERSTAND.

SO WHEN WE GO TO A PROPERTY, WE TAKE A WORKING DEMO OF THREE WORKING THERMOSTATS THAT WE OFFER IN OUR PROGRAM, SO THAT THE PROPERTY, THE LEASING OFFICE AND MAINTENANCE PEOPLE, THEY GET, THEY GET A HANDS-ON EXPERIENCE AND THEY GET TO DECIDE WHICH, UH, IS A PROPER THERMOSTAT FOR THEM.

ONCE THEY MAKE THAT DECISION, WE PUT A S A WORKING THERMOSTAT IN THE LEASING OFFICE THAT CONTROLS A UNIT FOR THE LEASING OFFICE, THAT THEY CAN ENGAGE AND BETTER LEARN HOW TO, TO OPERATE THE THERMOSTAT.

WE ALSO LEAVE A WORKING MODEL THAT IS IN THE LEASING OFFICE.

I CAN TRAIN NEW TENANTS AND THE TENANTS HAVE ISSUES WITH THE THERMOSTAT.

THEY CAN ACTUALLY GET A HANDS-ON IN THE LEASING OFFICE EXPERIENCE.

UM, BUT WE DON'T STOP THERE.

WE ACTUALLY EVEN PUT, UH, THERMOSTAT HANGERS ON THE THERMOSTATS THEMSELVES TO GIVE THE CUSTOMER UNDERSTANDING OF HOW TO USE IT IN BOTH ENGLISH AND SPANISH, UM, BECAUSE IT IS SOMETHING THAT THEY INTERACT WITH THE CUSTOMER EXPERIENCE THAT NEEDS TO BE SEAMLESS BECAUSE IT'S A REFLECTION OF OUR PROGRAM, NEXT SLIDE, PLEASE, AND THEN BUNDLE WHAT THEY NEED.

SO FOR US, YOU KNOW, THIS IS LIKE A, WE'RE CREATING THAT WIN-WIN RIGHT.

SO WE LEAVE WITH DESSERT AND THAT'S REALLY THE THERMOSTATS, YOU KNOW, AND WE'RE NOW WE'RE LOOKING AT SMART STRIPS AND HVAC TUNE-UPS, THEY ATTRACT, YOU KNOW, IT'S REALLY A MAINTENANCE PLATE FOR THE PROPERTIES.

SO THERE'S A LOT OF BENEFIT FOR THEM.

IT ALSO BENEFITS THE CUSTOMER, BUT WE ALSO MAKE SURE THAT THEY EAT THEIR VEGETABLES.

AND THAT'S THE THINGS THAT, YOU KNOW, THAT, UH, TO GET THE, THE DESSERT, THEY HAVE TO EAT THE VEGETABLES, THEY BUNDLED THEM TOGETHER AND ASKED THAT THEY DO ALL RE MEASURES THAT THEY ACTUALLY QUALIFY FOR.

SO IT'S THINGS LIKE INSULATION, SOLAR SCREENS, UH, OR IN OUR PROGRAM, WE CALL IT PLAN ON REMEDIATION OR DUCT SEAL, UM, AND THEN LIGHTING.

SO THE LESS TANGIBLE ITEMS OTHER THAN LIGHTING, OF COURSE, UH, BUT THEN WE'RE KIND OF OUT OF SIGHT OUT OF MIND.

UM, SO WE'RE REALLY TRYING TO PUSH A BUNDLED APPROACH SO THAT WE COULD BE MORE HOLISTIC IN OUR APPROACH.

UH, NEXT SLIDE, PLEASE, AND THEN FOCUSING ON THE INTENT.

SO THIS IS REALLY IMPORTANT.

SO, YOU KNOW, IT'S, IT'S, COULDN'T, YOU KNOW, JUST LIKE WHAT TERRY WOULD TALK ABOUT IN HIS PROGRAM CONTINUED TO BE MORE INCLUSIVE, THINK ABOUT HOW WE BROADEN OUR REACH, YOU KNOW, GET SOME MORE CUSTOMERS.

WE CREATE NEW OFFERINGS, YOU KNOW, WE START TO REALLY DRIVE FOR INCLUSION AND THEN IMPACT THE ENERGY BURDEN.

AND SO, YOU KNOW, THE CUSTOMER IS WHAT

[00:40:01]

IS IMPORTANT HERE.

AND SO REALLY DRIVING TO IMPACT THAT ENERGY BURDEN FOR CUSTOMER.

AND THEN BEYOND THAT CONSIDER THOSE NON-ENERGY BENEFITS.

SO INDOOR AIR QUALITY, COMFORT, CONVENIENCE CONTROL, THINGS THAT ARE IMPORTANT.

UM, BUT YOU KNOW, THAT THAT ARE NOT NECESSARILY ONLY ENERGY PLAYS AND THEN BEING INTENTIONAL ABOUT REACH.

SO, YOU KNOW, ONE OF THE THINGS THAT WE GET A LOT OF QUESTIONS ABOUT IS WHEN WE OFFER SMART THERMOSTATS INTO YOUR TARGET INCOME QUALIFIED PROGRAM, YOU KNOW, DOES THE CONVERSION TO DR IS NOT AS GREAT, BUT IN REALITY, IT'S A, IT'S AN ENERGY PLAY THAT WE'RE REALLY TRYING TO GIVE PEOPLE, UH, THINGS THAT NECESSARILY THEY WOULDN'T HAVE BEEN OFFERED IN THE PAST.

AND WE'RE REALLY TRYING TO BE INTENTIONAL ABOUT THAT AND BUILD IT, AND THEY WILL COME, YOU KNOW, AND I THINK ONE OF THE THINGS THAT'S IMPORTANT HERE IS WIFI.

SO, YOU KNOW, CAN WE USE THIS AS A LEVER TO KIND OF SPUR PROPERTIES TO PROVIDE, UH, PROPERTY WIDE WIFI, AND NOW THAT THEY OFFER SMART THERMOSTATS, WOULD THEY PROVIDE PROPERTY WIDE WIFI SO THAT THEY CAN ENABLE THE CONTROL OF THOSE NUMBER STATS.

RIGHT.

AND SO, YOU KNOW, YOU KNOW, AND THEN THE PANDEMIC HIT AND THEN, YOU KNOW, UH, WIFI IS EVEN MORE IMPORTANT.

AND SO WE'RE TRYING TO FIGURE OUT WAYS TO DRIVE, YOU KNOW, UH, NON-ENERGY BENEFITS TO OUR CUSTOMERS.

SO, AND LIKE I SAID, JUST REMEMBER THE INTENT AND THAT'S OUR CUSTOMER, RIGHT.

SO MAKE SURE THAT WE DELIVER WHAT THE CUSTOMER NEEDS.

NEXT SLIDE, PLEASE.

SO HOW DO WE DO IT THIS YEAR? UM, SO FROM OUR MEGAWATT GLOBAL PERSPECTIVE, WE ONLY HIT 80% OF OUR MEGALONG GOAL, BUT WE OVERSPEND, WE SPENT BY OVERSPENDING BY 4%.

UM, BUT LIKE I SAID, WE'RE REALLY FOCUSING ON THE CUSTOMER AND THE ENERGY BURDEN AND THAT'S REALLY A KILOWATT HOUR PLATE OR MAKING SURE THAT WE AFFECT THE CUSTOMER'S BILL.

UM, AND SO WE'VE SACRIFICED A LITTLE BIT OF MEGAWATTS TO REALLY DRIVE, UH, TO ENSURE THAT WE'RE BENEFITING THE CUSTOMER DIRECTLY.

UM, AND ONE OTHER NOTE IS THAT OUR, OUR BUDGET FOR NEXT YEAR, UH, YOU KNOW, THIS YEAR, IT WAS JUST A LITTLE OVER A MILLION DOLLARS.

WE'RE GOING TO HAVE $1.8 MILLION IN, UM, MULTI-FAMILY INCOME QUALIFY NEXT YEAR.

SO A PRETTY BIG FEAT.

UM, BUT I THINK WE CAN GET THERE.

SO NEXT SLIDE PLEASE.

EXCUSE ME.

SO PERFORMANCE INDICATORS.

SO FISCAL FISCAL YEAR 19 VERSUS FISCAL YEAR 20.

SO THE NUMBER OF INCOME QUALIFIED 10 YEARS RESERVE LAST, LAST YEAR IN FY 19, UH, WAS JUST OVER 1700 AND A UNITS.

AND FYI 20, WE SERVED OVER 4,700 TENANT UNITS, SIGNIFICANT INCREASE, BUT WHEN I TALKED ABOUT BUNDLE, WHAT THEY NEED, THE IMPORTANT THING HERE IS THAT WE DIDN'T PROVIDE JUST ONE MEASURE BEFORE AND FYI 19 WORDS, YOU KNOW, OUR AVERAGE MEASURES PER ENROLLMENT WAS JUST OVER ONE, BUT THIS YEAR IT'S JUST SHY OF THREE.

AND, YOU KNOW, AGAIN, THAT IMPACTS RELATED TO THE PANDEMIC WHERE WE HAD TO DO EXTERNAL, UH, WORK ONLY WHERE WE HAD TO LIMIT NUMBER OF MEASURES THAT WE COULD DO PER ENROLLMENT.

UH, WE COULD HAVE EASILY BEEN AT THREE.

UM, SO WE'RE REALLY STRIVING TO BE MORE HOLISTIC IN THIS PROGRAM.

UM, THE OTHER IMPORTANT THING HERE IS THAT, YOU KNOW, IT'S NOT JUST ABOUT WHAT I TELL YOU, BUT IT'S ALSO ABOUT, YOU KNOW, HOW CONTRACTORS VIEW THE PROGRAM.

AND I THINK DOUBLING OUR CONTRACTOR BASE FROM SIX TO 12 SPEAKS VOLUMES IN TERMS OF HOW ATTRACTIVE THIS PROGRAM IS, IT'S SOMETHING THAT THEY CAN SELL.

THEY'RE STARTING TO BE ABLE TO DO THIS TYPE OF WORK, UH, YOU KNOW, BUT I, I WANNA, YOU KNOW, GIVE THE COMMISSION A KUDOS HERE, UH, ALONG WITH CITY COUNCIL, UH, THE SUPPORT THAT YOU GUYS GAVE US WITH THE BLANKET AUTHORITY REALLY ENABLED US TO DO THIS TYPE OF THING.

SO, YOU KNOW, I CAN DO A LOT OF WORK AROUND THESE TYPES OF THINGS.

THINGS THAT I CONTROL ARE REALLY, YOU KNOW, THE KEY FOR US WAS UNLOCKING BLANKET AUTHORITY APPROVAL.

UM, IT'S REALLY ENABLED US TO MAKE AN ATTRACTIVE PROGRAM THAT PEOPLE WANT AND THAT WE CAN SERVE MORE TENANTS, BUT ALSO CREATE MORE, UH, VALUE THAT THE CONTRACTORS WANT TO PARTICIPATE IN IT.

SO I WOULD LIKE TO SAY THANK YOU TO YOU GUYS.

SO, UH, NEXT SLIDE PLEASE.

SO CUSTOMER FEEDBACK, I MEAN, YOU KNOW, REALLY WHAT WE SEE IS THAT WHEN PEOPLE PARTICIPATE IN THIS PROGRAM ON BOTH PROGRAMS, UH, THEY REALLY, REALLY ENJOY HIM, UH, YOU KNOW, THE, THE OUTCOME OF THE EXPERIENCE.

UM, SO OUR, OUR CUSTOMER SATISFACTION NUMBERS ARE REALLY HIGH AND WE HAVE REALLY GREAT CUSTOMER FEEDBACK.

UM, NEXT SLIDE PLEASE.

AND SO IN CONCLUSION, YOU KNOW, I THINK WHAT THE WORK THAT, YOU KNOW, MILITARY AND, YOU KNOW, MY TEAM HAVE DONE, UH, IT'S REALLY TO DRIVE CONTINUOUS IMPROVEMENT FOR THESE PROGRAMS. YOU KNOW, WE'RE IN A MUCH BETTER PLACE, BUT WE STILL HAVE A WAYS TO GO AND WE'RE REALLY GOING TO CONTINUE TO STRIVE TO MAKE IT BETTER.

UM, YOU KNOW, NOT REALLY THINK THAT THAT'S REALLY WHAT WE WANTED TO SHOW HERE.

UM, AND THEN WE USE OUR OTHER PROGRAMS TO AUGMENT THESE OFFERS.

SO, LIKE DEBBIE MENTIONED LIKE OUR SPERM PROGRAM AND OTHER PROGRAMS WHERE WE CAN, YOU KNOW, MAYBE PEOPLE

[00:45:01]

DON'T NECESSARILY WANT TO PARTICIPATE IN OUR, OUR REBATE PROGRAM IS, OR, YOU KNOW, DIRECTLY, HOW DO WE, HOW DO WE REACH THOSE CUSTOMERS INDIRECTLY? YOU KNOW, AND, AND THE PANDEMIC HAS TAUGHT US A LOT.

SO, YOU KNOW, IT'S REALLY PUSHED US TO THINK ABOUT HOW WE WORK AND I THINK IT'S GONNA, YOU KNOW, IT'S GIVEN US THE OPPORTUNITY TO REINVENT THE WAY WE APPROACH CUSTOMERS AND THE WAY WE HANDLE INSPECTIONS AND TO BE MORE EFFICIENT, YOU KNOW, AND I THINK, YOU KNOW, I USE THE WORD DYNAMIC, YOU KNOW, IT'S REALLY SHOWED US TO BE MORE DYNAMIC AND TRY TO FIGURE OUT WAYS TO BE BETTER, UM, AND THEN LEARN FROM THIS EXPERIENCE.

AND THEN HOW CAN WE TAKE THOSE LEARNINGS AND APPLY THEM MOVING FORWARD? AND THEN ON CLOSING, I'LL, I'LL MENTION THAT WE ALSO HAVE A PARTNERSHIP WITH THE CITY OF AUSTIN EQUITY OFFICE.

THERE'S AN RFP TO BRING ON, UH, UH, CONSULTANTS AND EQUITY CONSULTANTS, UH, TO CONTINUE TO PUSH THESE PROGRAMS FORWARD, TO ENSURE THAT WE'RE BEING EQUITABLE.

AND HOW DO WE ENGAGE AGAIN, YOU KNOW, IN A SAFE CHANNELS TO ENSURE THAT THERE'S NO COMMUNITIES SPREAD RELATED TO THESE TYPES OF, UH, PROGRAMS. AND CURRENTLY THAT'S BEING FINALIZED BY OUR PURCHASING DEPARTMENT.

AND I BELIEVE THAT'S ALL I HAVE.

DO YOU HAVE ANY QUESTIONS? I'D BE HAPPY TO TAKE SOME, THANK YOU VERY MUCH, MANNY.

AND THANK YOU, TERRY AND DEBBIE FOR YOUR PRESENTATION AND REMARKS.

UM, I'VE GOT A COUPLE OF QUESTIONS, BUT I'LL OPEN IT UP TO THE REST OF THE COMMISSION.

UH, FIRST IN CASE THERE ARE OTHERS.

OKAY.

I FIRST JUST WANT TO SAY THANK YOU.

LIKE I'M SEEING SO MANY IMPROVEMENTS THAT I THINK WE'VE HAD DISCUSSIONS ABOUT FOR YEARS, AND I'M, I'M JUST, I'M REALLY HAPPY ABOUT THAT.

LIKE THE EXPANDING INCOME, NOT REQUIRING COMPLEX QUALIFICATIONS, SHORTER APPLICATION, UM, YOU KNOW, THIS PREGNANCY, I THINK ALL OF THAT IS GREAT.

UM, GETTING MORE MEASURES INTO THE MULTI-FILAMENT FAMILY ALSO JUST REALLY IMPORTANT.

SO THANK YOU.

I KNOW I HAVE SOMETIMES MAYBE BEEN A THORN IN YOUR SIDE.

SO ONE THING TO GIVE CREDIT WHERE IT'S DOWN.

I HAVE A COUPLE OF QUESTIONS THAT I CAN, I CAN WAIT FOR OTHERS.

PLEASE GO AHEAD, KAYLA, IF YOU'D LIKE TO YOU'VE GOT THE, OKAY.

UH, WELL I GUESS MAYBE FIRST GOING BACK TO, UM, MY QUESTION FROM BEFORE I HAD THE TERMS THAT I SAW THERE FOR THE AC, UM, UPGRADES, IS THAT ONLY FOR AIR CONDITIONING, CAN IT BE USED FOR HEAT PUMPS FOR SPACE AND WATER HEATING OR OTHER MEASURES AS WELL? YOU KNOW, I CAN THINK OF A NUMBER OF, UM, REBATES THAT AUSTIN ENERGY IS OFFERING THAT ARE GREAT, BUT THAT ARE PROBABLY, UM, OUT OF REACH FOR THIS CLASS OF CUSTOMERS.

SO YEAH.

WHAT CAN THAT FINANCING BE USED FOR? THIS IS TERRY MOORE OFFERS GOT ONE.

UM, THIS, THIS FUNDING MECHANISM IS TIED BACK TO THE BETTER BUILDINGS GRANT FROM THE GRANT.

SO IT'S, UM, THE LOAN LOSS RESERVE MONEY, UH, THAT'S THERE AND, UH, SPECIFICALLY FOR HPAC, SO IT CAN BE COOLING.

IT CAN BE HEAT PUMPS, BUT IT'S FOR THE REPLACEMENT OF, UH, THE ENTIRE SYSTEM INSIDE AND OUT.

AND, UM, IN ADDITION TO THAT, IT, IT REQUIRES, UM, TO GET TO THAT MONEY REQUIRES THAT THEY ACTUALLY PARTICIPATE IN THE WEATHERIZATION.

SO THERE'S A 15, UH, FORM THAT WE FILL OUT TO MAKE SURE THAT THEY'RE GETTING THE, THE, THE ENERGY SAVINGS THAT WE NEED.

UH, AND THEN THEY'RE ABLE TO DELIVER THAT MONEY.

AND SO THAT'S, THAT IS HOW WE WERE ADDRESSING THE AIR CONDITIONING SYSTEM PART OF IT.

UH, YOU MENTIONED, UM, I CAN KEEP PUMP WATER HEATERS.

UH, WE HAVE ANOTHER PROGRAM APPLIANCE EFFICIENCY PROGRAM WHERE WE OFFER, UM, ENERGY STAR REPLACEMENTS.

UM, WE HAVE, UH, AN $800 FATE RIGHT NOW ON A HEAT PUMP, WATER HEATERS.

SO THAT'S A PRETTY SIGNIFICANT, AND I THINK FOR THAT DEFINITELY KEEPS THAT IN REACH, UH, FOR, FOR THIS PROGRAM, IF WE WERE TO USE THAT, UH, WE ALSO INCENTIVIZE, UH, UH, VARIABLE SPEED POOL PUMPS, UH, ROOMMATES C SMART THERMOSTATS AS WELL.

SO THAT, THAT ANSWERS YOUR QUESTION.

OKAY.

YEAH.

SO I, IT SOUNDS LIKE IT COULD BE USED FOR, FOR HEATING, BUT, BUT NOT FOR THE WATER HEATER.

YOU KNOW, I MEAN, I CERTAINLY, I THINK THAT THE $800 IS, IS A GREAT REBATE, UM, RIGHT.

I'VE TAKEN ADVANTAGE OF IT MYSELF AND REPLACED MY WATER HEATER, BUT, UM, I KNOW THAT THAT HEAT PUMP WALLET

[00:50:01]

IS SAVING MONEY OVER TIME IN MY HOUSE.

IT WAS EXPENSIVE ON THE FRONT END.

SO I WOULD ENCOURAGE AS YOU'RE LOOKING FOR ADDITIONAL IMPROVEMENTS THAT I DO THINK THAT THAT IS AN AREA, UM, THE ADDITIONAL CREATIVITY WILL BE NEEDED IN ORDER TO MAKE THAT ACCESSIBLE TO LOW-INCOME RESIDENTS.

UM, MAYBE THERE'S A WAY TO MAKE THAT A POINT OF SALE REBATE, AS OPPOSED TO AN AFTER FACT.

MAYBE THERE'S A SPAM THAT, UM, FINANCING, YOU KNOW, DON'T WANT TO DELVE INTO ALL OF THE POSSIBILITIES RIGHT NOW, BUT I'M JUST KIND OF FLAGGING THAT AS A, AN AREA WHERE I THINK, UM, THERE'S, THERE MIGHT BE A BARRIER.

OKAY.

THAT'S QUICK.

BUT DO YOU MIND IF I KIND OF CHIME IN ON THAT ONE? I KIND OF WANT TO SECOND THAT, UM, CAUSE I ALSO HAVE, HAVE RECENTLY GONE THROUGH A NATURAL GAS CONVERSION TO AN ELECTRIC HEAT PUMP WATER HEATER AND WENT THROUGH THAT REBATE PROCESS.

AND THE BIG STICKING POINT FOR ME WAS JUST FINDING A CONTRACTOR THAT, UM, WAS FAMILIAR AND WILLING TO ACTUALLY DO THAT TYPE OF CONVERSION.

AND IT REALLY, YOU KNOW, I HAD ONE CONTRACTOR TELL ME THAT THE CITY OF AUSTIN REGULATIONS DON'T ALLOW THAT.

AND THEN, UM, YOU KNOW, ANOTHER ONE THAT DIDN'T UNDERSTAND THE DIFFERENCE BETWEEN A HEAT PUMP, WATER HEATER AND JUST REGULAR RESISTANCE WATER HEATER.

AND FINALLY, EVEN THE THIRD ONE, UM, I HAD TO KIND OF DIRECT THEM WITH HOW TO PROPERLY INSTALL IT, THE CONDENSATE LINE, WHICH YOU TYPICALLY WOULDN'T HAVE IN, UH, IN, IN A DIFFERENT TYPE OF WATER HEATER.

SO, YOU KNOW, I WOULD THINK THERE'S PROBABLY SOME CONTRACTOR INTERFACING THERE THAT, UH, YOU KNOW, COULD HELP SOME OF THESE ARE, YOU KNOW, MAYBE, I DON'T KNOW IF YOU EVEN PUBLISH A LIST OF CONTRACTORS THAT KNOW HOW TO DO THESE.

UM, I THINK THAT SOMETHING LIKE THAT MIGHT BE HELPFUL.

OKAY.

I THINK, YES, I SECOND THAT SUGGESTION, UM, I WAS ABLE TO FIND A COUPLE OF CONTRACTORS THAT, YOU KNOW, WERE WILLING AND ABLE TO DO IT.

UM, BUT IT DEFINITELY, I ALSO ENCOUNTERED A COUPLE WHO WERE NOT ABLE TO DO IT.

UM, ONE THAT SAID THAT WOULDN'T WORK IN THE ATTIC, UM, YOU KNOW, IT, IT WAS A BIT OF A CHALLENGE, SO THAT'S A GOOD SUGGESTION.

OKAY.

AND I WOULDN'T SUGGEST THIS, AND THIS IS SOMETHING THAT I THINK WE CAN, WE CAN WORK ON FROM, UH, OUR WEBSITE, UM, FROM THAT POINT OF VIEW.

BUT, YOU KNOW, AS A, AS AN INDEPENDENT THIRD PARTY WHERE WE'RE ALWAYS, UM, YOU KNOW, WILLING TO PUT ANY KIND OF CONSULTATION THAT WE CAN, UM, EVEN TO HELP OUT.

SO JUST AS A REMINDER, BUT IT DOES SOUND LIKE A CONTRACTOR EDUCATION CASEY, WE COULD PROBABLY PROVIDE.

YEAH.

UM, I HAD ONE OTHER QUESTION, UH, AROUND THE SMART THERMOSTATS.

I'M SO GLAD THAT Y'ALL ARE GETTING THOSE INTO THE MULTIFAMILY PROPERTIES AND, UH, ADDRESSING THE WIFI ISSUE.

UM, I'M WONDERING IF IN YOUR USER EDUCATION FOR THE THERMOSTATS IT'S OF THE EXPLORE, LIKE EXPLAINING TO PEOPLE THAT, UM, OBVIOUSLY THIS MAYBE DOESN'T APPLY AS MUCH IN THE MOMENT, BUT WHEN THEY'RE NOT GONE, THEY'RE, YOU KNOW, TURNING THE AC DOWN OR THE, UH, FOR THE AC UP OR THE, THE HEAT DOWN WHEN THEY'RE GONE LIKE THAT, THAT DOES SAVE ENERGY BECAUSE IT'S ONE THING THAT I ENCOUNTER WITH PEOPLE THAT THEY THINK THAT IT JUST LEAVING IT AT THE SAME TEMPERATURE, SAVES THEM MORE ENERGY.

UH, THIS IS MANNY.

I'LL TAKE THAT ONE, MAESTRO WHITE.

UH, SO ACTUALLY, UM, THESE THREE THERMOSTATS THAT WE OFFER ACTUALLY HAVE THE WAVE FUNCTION.

SO THEY'RE ENERGY STAR RATED.

SO IT PROVIDES THE, THOSE SAVINGS WITHOUT ACTUALLY INTERACTING WITH US.

SO NO ONE ACTUALLY HAS TO GO BACK AND SAID EFFECTIVELY, IT HAS AN OCCUPANCY SENSOR IN THERE THAT SETS YOUR THERMOSTAT BACK, UH, WHEN IT DOESN'T SENSE OCCUPANCY.

SO THAT'S REALLY HOW THE BASIS OF ALL OF THE ENERGY SAVINGS ARE RELATED TO SAVINGS.

IF WE'RE REALLY FOCUSED ON THESE THREE THAT ARE ENERGY STAR THAT HAVE THE AWAY FUNCTION THAT WILL DRIVE ENERGY EFFICIENCY, EVEN IF SOMEONE DOESN'T NECESSARILY WANT TO GO AND TURN IT BACK, YOU'RE ENCOURAGING PEOPLE TO USE THAT FUNCTION.

WE ACTUALLY PROGRAM.

AND AS PART OF OUR PROGRAM WAS SCHEDULE, SO WE PROVIDE PROGRAMMING THERE A WAY TEMPERATURE AND THEN THEIR CURRENT TEMPERATURE, LIKE THE OPTIMAL TEMPERATURE THAT THEY WANT WHEN THEY'RE, WHEN THEY'RE AT HOME.

SO THE CONTRACTOR IS ACTUALLY PROGRAMMED THAT WE SET A SET PROGRAM AND IF THEY WANT TO CHANGE IT, THEY HAVE TO DO THAT.

BUT WE, WE OFFER THAT TO THEM SO THAT WE ASSURE THAT THERE'S, THEY WOULD HAVE TO OPT OUT OF THAT TO TRY TO MITIGATE

[00:55:01]

ENERGY SAVINGS.

BUT YES, WE'VE, WE'VE PROGRAMMED THAT FOR THEM.

THAT'S GOOD.

I'VE GOT, UM, A COUPLE OF MORE, UH, JUST WHAT I THINK WILL BE BRIEF QUESTIONS, UM, FOR, FOR THE TEAM, BUT I, I WANTED TO START OUT JUST BY SAYING, UM, CONGRATULATIONS TO, UH, TO THE FULL TEAM AT AUSTIN ENERGY.

I THINK THE, UM, THE ELIGIBILITY ENHANCEMENTS AND THE WORK THAT YOU ALL HAVE DONE, UM, TO, TO, TO BE MORE INCLUSIVE.

AND THEN ALSO THE, I THINK THE BUNDLING OF MEASURES, UM, ARE REAL EXAMPLES OF CREATIVITY AND, AND FOCUSING ON OUTCOMES THAT YOU'RE TRYING TO ACHIEVE IN TERMS OF INCLUSION AND, UH, INCREASED DEPLOYMENT.

UH, SO, SO CONGRATULATIONS, I THINK YOU ALL HAVE SHOWN A LOT OF REAL, UM, TRUE CREATIVITY, UM, ESPECIALLY, ESPECIALLY DURING THE PANDEMIC.

UM, SO, SO THANK YOU FOR ALL THAT.

AND IT'S, IT'S GREAT NEWS.

AND THANK YOU FOR YOUR PRESENTATION.

UM, I, ONE QUESTION I HAD WAS RELATED TO, UM, DEBBIE, YOU MENTIONED THE, THE HOMEWORK REPAIR PROGRAM, AND I'M GLAD THAT YOU DID, UM, IN OUR LAST COMMISSION MEETING DURING CERTAIN CITIZEN COMMUNICATION, A COMMENT CAME UP ABOUT, UM, COORDINATING, UH, HOME REPAIR, REPAIR AND WEATHERIZATION.

UM, AND I WAS WONDERING IF YOU, OR MAYBE TERRY COULD SPEAK A LITTLE BIT TO, UM, THE NUMBER OF THAT YOU SEE THAT YOU AREN'T ABLE TO WEATHERIZE, UH, DUE, DUE TO HEALTH AND SAFETY ISSUES OR OTHER ISSUES THAT MAY BE COVERED BY, BY OTHER PROGRAMS. AND IS THAT PREVALENT, UM, OR COULD YOU SPEAK TO HOW WELL THAT THAT COORDINATION IS WORKING? WELL, I'LL START OFF WITH A HIGH LEVEL OF DETAIL, UM, CHAIR HARMON.

AND FOR A LONG, LONG TIME, WE HAVE CROSS-REFERENCED WITH NEIGHBORHOOD HOUSING, COMMUNITY DEVELOPMENT, UM, AS WELL.

SO THEY SEND US REFERRALS, WE SEND THEM REFERRALS AND OBVIOUSLY THEY USE, UH, TO REPAIR COALITION AND OTHERS, IF YOU GO INTO A HOME AND FIND THAT WINDOWS ARE BROKEN OR MISSING, ARE THERE HOLES IN THE WALLS? UM, OR, UH, THERE MAY BE ISSUES THAT ARE, UM, LIKE SAFETY ISSUES THAT NEED TO BE ADDRESSED.

SO THAT DOES, I WOULD SAY, UM, CARRIE CAN SPEAK MORE SPECIFICALLY AS CONSTITUTES, WHICH I DON'T HAVE OFF THE TOP OF MY HEAD.

SO TERRY, WHY DON'T YOU TAKE ON THE MORE GRANULAR DETAIL, BUT CLEARLY THE INTENT HERE IS TO TRY TO ENSURE THERE'S NO WRONG DOOR.

THEY'LL GET TO US EITHER THROUGH NEIGHBORHOOD HOUSING OR WE'LL BE ABLE TO SEND PEOPLE TO NEIGHBORHOOD HOUSING AND HR CITY OR, OKAY.

YEAH.

DEBBIE.

UM, SO IN REGARDS TO, TO NEIGHBORHOOD HOUSING, UM, WE DO REFER CUSTOMERS, UM, BACK AND FORTH WITH, WITH NEIGHBORHOOD HOUSING.

UH, WE CREATED A, UM, SORT OF A CUSTOMER INTERFACE IN OUR DATABASE SYSTEM TO WHERE WE CAN HELP OUR CUSTOMERS.

AND WE KEEP A LOG OF, UH, PROGRAMS THAT THEY PARTICIPATED IN.

AND THAT'S THE MECHANISM THAT WE USE TO REFER CUSTOMERS BACK AND FORTH BETWEEN OUR TWO, OUR TWO GROUPS, UH, AS FAR AS THE NUMBER GOES, IT'S BEEN RELATIVELY SMALL AND THE PRICE FOR IT BEING SMALL AND NUMBER IS BECAUSE THEIR PROGRAMS, THE VAST MAJORITY WERE AT 80% MEDIAN FAMILY INCOME.

OURS WAS AT 200% FEDERAL POVERTY LEVEL OR, AND SO CUSTOMERS THAT WE WOULD NORMALLY GET IF OUR THRESHOLDS WERE THE SAME WOULD ALREADY BE INCOME QUALIFIED, AND WE WOULDN'T REALLY LOSE ANY TIME OR ACTUALLY HAVE CUSTOMERS FALL OUT.

THAT WAS ONE OF THE REASONS WHEN WE RAISED THE INCOME THRESHOLD WAS THAT SORT OF LEVEL PLAYING FIELD BETWEEN US AND NEIGHBORHOOD HOUSING.

SO THAT NOW WE'RE BOTH 80% MEDIAN FAMILY INCOME.

SO TO ANSWER YOUR QUESTION VERY FEW IN THE PAST, BUT I THINK WE'RE GOING TO SEE THAT NUMBER CONTINUE TO GO UP.

AND WE'RE BOTH AT THE SAME LEVEL WITH OUR INCOME QUALIFICATION, UM, IN REGARD TO, UM, HOW WE, HOW WE ASSESS THESE HOMES.

ONE OF THE THINGS BUILT INTO OUR PROCESS IS A PRE-ASSESSMENT OR A PRE-SCREENING THAT WE DID WHERE WE ACTUALLY CONTACT THE CUSTOMER BEFORE WE ASSIGN THEM.

AND WE HAVE A SERIES OF QUESTIONS THAT WE TO TRY TO IDENTIFY ISSUES THAT THEY MAY HAVE IN THEIR HOME, UH, PRIMARILY, YOU KNOW, MAJOR REPAIRS USE STRUCTURAL ISSUES.

AND IF WE, IF, IF THEY ANSWER A CERTAIN WAY TO THE QUESTIONS WE ACTUALLY GO OUT, BUT OUR EYES ON THAT HOME.

AND THEN WE, IF WE DO SEE STRUCTURAL ISSUES AND BABY REPAIR ISSUES, THEN WE REFER THOSE OUT THE HOUSING, THE HOUSING COALITION, AND THEN ONCE THE REHAB IS DONE ON THE HOME, THEY REFER THOSE BACK TO US.

SO WE COMPLETE THE WEATHERIZATION.

SO THAT'S PRIMARILY HOW THAT WORKS.

SO AT A HIGH LEVEL, AND I'M, I PROBABLY, I APOLOGIZE, I DON'T HAVE EXACT