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[Call to Order]

[00:00:07]

COMMISSIONERS KATHY GATTUSO.

OKAY, KATHY.

HI, KATHY.

IS THAT YOU HEAR ME? UH, YES.

UH, IT AMANDA? YES, I'M HERE.

THANK YOU, AMANDA.

JONATHAN BROMAN, MELISSA ROTHROCK.

THANK YOU, MELISSA.

OKAY.

YOU HAVE A WHITE, OH YEAH, I'M STILL TIRED.

WAS THAT, WHO WAS, THAT? WAS THAT TO KIAMA.

OH, THANK YOU.

THANK YOU.

UH, LET'S SEE, LISA BOARD AND YOU'RE ON A VIDEO ONLINE, IS THAT CORRECT? YES.

LET'S BOOK OUTS.

NOPE.

SO WE DO HAVE A QUORUM OFF THE DAYAS AT THIS MOMENT ARE JOHN RONA AND JOHN STIERS AS WELL AS JANICE BOOKOUT.

OKAY.

HI, JERRY.

I'M LOOKING AT THE EMAIL INVITATION AND IT LOOKS LIKE IT DID NOT GO TO JANICE BOOKOUT.

I DON'T KNOW IF THERE'S BEEN A MISCOMMUNICATION, UM, BUT SHE DID NOT RECEIVE THE WEBEX LINK AT LEAST AT A P AT A BOARD AND COMMISSION THAT ADDRESS THAT I CAN SEE FROM THE ONE THAT WE WERE COPIED ON.

UM, SO THAT WE MIGHT HAVE AN ISSUE BECAUSE I BELIEVE THE LAST MEETING, UH, SHE WASN'T HERE AS WELL.

OR WONDERING IF SOMETHING'S HAPPENED WITH THE CONTACTS THAT ARE, UM, BEING COMMUNICATED FOR THE MEETING.

YEAH, THAT'S A VERY GOOD POINT, AMANDA.

THANK YOU STAFF.

CAN WE LOOK INTO THEM PLEASE, JAMIE? OR IS THAT UM, YES, SIR.

SHE IS IN PENDING STATUS AS OF RIGHT NOW.

SHE STILL HAS TO GO THROUGH THE TRAINING, SO THAT'S WHY.

OKAY.

ALL RIGHT.

THANK YOU, JONATHAN.

WELCOME.

ALL RIGHT, SO WE DO HAVE A FULL, A SLATE THIS EVENING.

WE, THE QUORUM LOVE TO GET STARTED.

UH, FIRST ITEM CITIZENS COMMUNICATE THAT I DON'T SEE ANYONE WHO HAD SIGNED UP OR AT LEAST HAS TO SPEAK TO THE COMMISSION.

IS THAT ACCURATE OR NO, SIR.

NOBODY HAS SIGNED UP.

OKAY.

THANK YOU.

ALL RIGHT, THEN MOVING ALONG TO THE NEXT, UH, NEXT ITEM ITEM

[1. Approval of November 18, 2020, Regular Meeting Minutes]

ONE IS THE APPROVAL OF THE NOVEMBER 18TH, 2020 MEETING MINUTES.

I'LL ENTERTAIN A MOTION.

I MOVE TO APPROVE.

OKAY.

I'M SORRY.

YARN WAS AT YOU AND THEN BETTER.

YEAH, IT WAS ME FIRST, I GUESS.

OKAY.

YON MOVES APPROVAL AND SECONDED BY VENDOR.

THIS IS LISA LISA.

I'M SORRY, LISA.

ALL RIGHT, GUYS, WE HAVE A MOTION TO APPROVE THE, THE, UH, MINUTES, ANY DISCUSSION ON THOSE? VERY NOTICE.

ALL THOSE IN FAVOR.

JUST, UH, I GUESS RAISE YOUR HAND AND LISA, I'M GONNA ASSUME YOU'RE FORWARD SINCE, SO YOU'RE RIGHT.

THANK YOU.

ALL RIGHT.

SO UNANIMOUS WITH, UH, WITH, UH, I GUESS JANICE OFF THE DIET.

ALL RIGHT GUYS, MOVING ALONG, WE DID HAVE SOME OLD CARS THAT WE COME BACK TO.

IT'S A COUPLE OF RCAS THAT HOPEFULLY STAFF OR I'M SORRY, HOPEFULLY COMMISSIONERS.

YOU HAD A CHANCE TO AT LEAST REVIEW THE RCAS.

THERE WERE OMITTED MEETING.

AND IF SUCH A, WE CAN TAKE THESE ONE AT A TIME, TWO

[2A. Discussion and Action: Truck Rental Ratification RCA--Ron Romero]

WAYS, A RCA FOR THE TRUCK RENTAL REP, IF THERE'S ANY QUESTIONS BEEN, RON ROMERO IS HERE TO ANSWER FOR US.

I AM A GOOD BEING A CHAIR MEAN COMMISSIONERS.

UM, RON BARROW, UH, ALSO RESOURCE RECOVERY DIVISION MANAGER, THE COLLECTION.

UH, WE COME TO YOU THIS EVENING, A FAVORABLE RECOMMENDATION TO APPROVE A RATIFICATION COOPERATIVE CONTRACT WITH BIG TRUCK RENTAL TO PROVIDE COLLECT CONSTRUCT RENTAL IN THE AMOUNT OF $560,880.

[00:05:04]

A LITTLE BIT OF BACKUP, UH, FOR THIS, UH, REQUEST.

UM, IN MAY OF 2020, THE CITY ENTERED INTO A RENTAL AGREEMENT FOR EVENT FOR COLLECTION VEHICLES FOR TWO MONTHS IN ORDER TO GIVE THE MANUFACTURER OF A, OF SOME OF OUR TRUCKS, UH, SOME TIME TO, UH, TO BE ABLE TO FIX SOME DEFICIENCIES IN OUR 2019, UH, ORDER DELIVERY OF COLLECTION VEHICLES.

ADDITIONALLY, UH, IN ADDITION TO THAT, OUR FLEET DEPARTMENT SPENT ON THE ADDITIONAL FLAW IN THE BRAKING SYSTEM AND SOME OF THE DELIVERIES OF OUR 2020, UH, MODEL TRUCKS, UH, THAT HAD BEEN DELIVERED A COUPLE OF MONTHS EARLIER.

UM, WE NEEDED THE, UH, ADDITIONAL FOUR UNIT TO CONTINUE COLLECTION THAT WE WERE ON FOR BOTH, UH, GARBAGE RECYCLING AND ORGANICS, AND TO NOT INTERPRET THE SERVICES.

UH, WE COME TO YOU GUYS, UH, ASKING FOR ASKING THE COMMISSION FOR A FAVORABLE RECOMMENDATION THIS EVENING.

THANK YOU.

I CAN ANSWER ANY QUESTIONS THAT YOU HAVE COMMISSIONER WHITE THAT EVENING.

HI, THANK YOU.

I APPRECIATE YOU BEING HERE TO TALK ABOUT THIS WITH US.

UM, SO CERTAINLY UNDERSTAND THE NEED.

I'M WONDERING IF YOU CAN SPEAK TO THE TAPE OF VEHICLES BEING RENTED AND IF THERE WERE OPPORTUNITIES, UH, YOU KNOW, TO SELECT AMONGST ANY, YOU KNOW, IF THERE WAS A SELECTION OR IF IT WAS KIND OF A, THIS, THE ONE OPTION AND, UH, IF THERE WAS A SELECTION CRITERIA, UM, AS THEY RELATE TO SUSTAINABILITY, WHAT THOSE MIGHT'VE BEEN ANY INFORMATION THERE? CERTAINLY.

SO, UH, WE BEGAN HAVING ISSUES.

WE BEGAN LOOKING AROUND, OF COURSE, EVERYONE KNOWS THAT THE PANDEMIC BEGAN IN MARCH.

SO, UM, THERE WERE STORAGE OF VEHICLES ALREADY.

THERE WAS A LOT OF THE, UH, MANUFACTURERS, UH, SHUT DOWN PRODUCTION, UH, UH, IN COORDINATE SOME OUR FLEET DEPARTMENT.

WE DID SOME INQUIRIES TO, UH, TO OTHER VENDORS TO SEE WHAT WAS AVAILABLE, UM, AS TIME BECAME SENSITIVE FOR US BECAUSE OF THE FACT OF, UH, UH, SORT ON, ON RESOURCES, MEANING EQUIPMENT.

UH, WE WENT AHEAD AND WENT WITH THIS COMPANY.

IT WAS RECOMMENDED TO IF WE ALREADY HAD A CONTRACT IN PLACE, UH, WITH THIS COMPANY.

THANK YOU, RON COMMISSION, THESE ARE THESE AREN'T HEAVY.

LIKE THESE ARE TRASH TRUCKS, IS THAT CORRECT? YES, MA'AM, THAT'S CORRECT.

WE HAD, UH, TWO AUTOMATED COLLECTION VEHICLES AND TWO REAR MOTORS.

THE REAR LOADERS OF FORCE CAN PICK UP ANY OF OUR SERVICES.

UH, THEY HAVE THE TEMPER ON THE BACK, UM, AND, UH, TO OF THE AUTOMATED COLLECTION VEHICLE.

YES MA'AM.

YEAH.

HI, RON.

I JUST HAD A QUESTION ABOUT KIND OF WHAT THE PLAN IS WITH ARR TO MAKE SURE THAT WE'RE NOT IN THE SAME SITUATION KIND OF SIX MONTHS DOWN THE LINE.

I KNOW THAT THE ORIGINAL KIND OF RENTAL REQUEST HAPPENED IN MAKING, UM, AND OBVIOUSLY THE PANDEMIC, BUT JUST KIND OF WHAT ARE THE PROACTIVE STEPS THAT AR IS DOING TO, TO PREVENT THIS IN THE FUTURE? UM, ONE OF THE THINGS THAT WE'RE DOING TO PREVENT THIS IN THE SCREEN SHIRT IS, UM, WE'VE BEEN WORKING VERY CLOSELY WITH OUR FLEET DEPARTMENT.

OUR FLEET DEPARTMENT WAS, WAS HIT VERY HARD BY COVID.

UM, THERE, OUR MANPOWER, THEY MUCH KIND OF SHUT DOWN, BUT WE NOW HAVE BACKED UP A CONTRACT WITH, UH, VARIOUS DENTISTS HERE IN THE AREA THAT CAN WORK ON OUR VEHICLES NEEDED.

UH, SO WE'VE KIND OF INTERESTING.

UH, THE FLEET DEPARTMENT HAS WORKED WITH US ON THAT.

UM, BUT, UH, WE SHOULD, WE ARE HOPING THAT WE WON'T GET INTO THIS SITUATION AGAIN.

THANK YOU CERTAINLY.

SO, RON, JUST TO, JUST TO REITERATE, IT'S A FOUR TRUCKS THAT ARRIVE FOR SIX MONTHS, THAT'S CORRECT? YES.

OKAY.

AND THEN YOU'RE DONE WITH THE CONTRACT UTILIZING OUR OWN VEHICLES.

OKAY.

WE'VE TURNED TO THE, UH, THEY'RE NO LONGER IN SERVICE.

WE'RE NO LONGER RENT FROM THEM.

THANK YOU, RON.

ALL RIGHT, COMMISSIONERS, I'LL ENTERTAIN A MOTION.

THERE'S NO FURTHER QUESTIONS.

I'LL MOVE TO PROVIDE A FAVORABLE RECOMMENDATION COMMISSIONER.

BARONA MOVES, SECONDED BY COMMISSIONER.

ALL RIGHT.

UH, ANY FURTHER DISCUSSIONS ON THE ITEM, HEARING NONE I'LL EVER RAISE YOUR HAND WAVE AND DO

[00:10:01]

IT.

GREAT.

THANK YOU.

THANK YOU, RON.

THANK YOU GUYS.

ALRIGHT GUYS.

THE NEXT ITEM.

[2B. Discussion and Action: Non-Curbside Recycling Contract RCA--Andy Dawson]

NEXT ITEM IS THE A, WHAT IS IT? UH, I GUESS THE RCA.

WHAT WERE THE BALCONIES RECYCLING? UH, WHAT IS IT? THE RECYCLING PROCESSING CONTRACT? UH, YES.

GIVE ME A COMMISSIONERS.

THIS IS ANDY DAWSON, AUSTIN RESOURCE RECOVERY OFTEN RESOURCE RECOVERY IS REQUESTING A FABRIC EQUITABLE RECOMMENDATION FOR THE APPROVAL OF THE RECYCLING AND PROCESSING FOR NON CURBSIDE COLLECTIONS CONTRACT ABOUT CONAN'S RESOURCES.

THIS CONTRACT WILL COMBINE THE IN-HOUSE.

IN FACT, LIKE A SERVICES CONTRACT WITH THE SINGLE STREAM RECYCLING SERVICES CONTRACT AT THE RECYCLING USE DROP OFF CENTER AND ITS CONTRACTORS FOR UP TO FIVE YEARS AND NOT TO DICTATE $530,000 FOR JUST A LITTLE BIT OF CONTEXT IN FY 19, PROBABLY THE BEST CARE WE CAN DRAW FROM.

UH, WE RECYCLED ABOUT 688 TONS OF MATERIALS THAT THE RDS NO CURBSIDE COLLECTION, CORRECT.

THAT'S CORRECT.

THERE WOULD ONLY BE FOR AN HOUR, UH, FACILITY, ERIK CITY FACILITIES AND, UH, AT THE DROP-OFF CENTER.

ALL RIGHT.

THANK YOU, ANDY COMMISSIONERS, ANY QUESTIONS? I HAVE A QUICK QUESTION ON THE EXTENSION TERMS OF THIS CONTRACT.

WHAT IS SOME OF THE DIFFERENCE IN PRICE BETWEEN THE TWO EXTENSIONS? SO, UH, IF YOU'RE LOOKING AT THE BOTTOM OF THE RCA AFTER THE INITIAL TERM OF THREE YEARS, UH, THAT WAS JUST TO TRY TO ACCOUNT FOR, UM, INCREASES IN VOLUMES THAT WE WERE, THAT WE WERE TAKING IN AND MAYBE, UH, UH, KIND OF A DOWNMARKET THAT, YOU KNOW, OF COURSE SPENDING AUTHORITY, NOT, UH, YOU KNOW WHAT WE ARE W W WE WANT TO PLAN TO BASICALLY BUDGET.

THIS WILL START NEXT YEAR AND THEN POTENTIALLY GO 20, 26.

IS THAT CORRECT? YES, THAT'S CORRECT, BECAUSE IT RESETS THE PERIOD OF THE EXISTING.

OKAY.

SO THE ONE THAT FEBRUARY GETS A RESET.

GOT IT.

OKAY.

ANY OTHER QUESTIONS, COMMISSIONERS? ALL RIGHT.

HEARING NO OTHER QUESTIONS.

I'LL ENTERTAIN A VOTE ON THIS SIDE.

THEY SHARE A GOOD TOOTH.

IT MOVES.

DO I HEAR A SECOND COMMISSIONER CHECK THAT ANY FURTHER DISCUSSION ON THE HEARING? NONE.

ALL IN FAVOR.

RAISE YOUR, OR A WAVE AGAIN.

ALL RIGHT.

YOU GUYS, ANDY.

THANK YOU.

THANK YOU.

COMMISSIONER COMMISSIONER, MOVING ON HERE.

THIS, UH, I GUESS THIS IS NOW GOING TO SHOW FROM HERE ON, BUT IT LOOKS LIKE SOME, SOME WONDERFUL POWERPOINTS THAT ARE SCHEDULED ON THE, ON THE NEXT ITEMS. HERE WE HAVE VITAMIN

[3A. Discussion and Action: ARR Pandemic Response— Richard McHale and Meme Cardenas]

A THREE A, WHICH IS A DISCUSSION ACTION ITEM ON ARR IS PANDEMIC RESPONSE.

AND I THINK RICH KALE AND MIMI CARDENAS WERE GONNA LEAD THAT PRESENTATION.

YES.

GOOD AFTERNOON.

OR GOOD EVENING COMMISSIONERS.

I'M I AM THE MARKETING AND PUBLIC INFORMATION PROGRAM MANAGER.

ARE YOU GUYS GETTING A LOT OF FEEDBACK? YES, WE ARE.

LET ME TRY UNPLUGGING THESE, I THINK AT THE CITY HALL, IF WE CAN MEET THE CITY HALL, THAT'S WHERE ALL THE FEEDBACK IS.

I THINK IT MIGHT BE TWO, BUT IS THIS BETTER ON MY END? W ALL RIGHT.

WELL, I THINK I CAN GET STARTED.

UM, SO I'LL BE PRESENTING ALONG WITH RICHARD KIND OF OUR ADJUSTMENTS TO OUR COMMUNICATION HAS BEEN, UH, IN RESPONSE TO THE PENDING MC AND MOVING FORWARD AS WE NAVIGATE THROUGH THE PANDEMIC.

WELL, RIGHT.

SO I GUESS IT STARTED, UM, WHEN DID THE FIRST SLIDE, A LITTLE BACKGROUND ON THIS? UM, ON MARCH 13TH, UH, ALL CITY NON-SEXUAL STAFF WAS INSTRUCTED TO TELE-WORK INDEFINITELY AS THE FIRST CASES OF COVID-19 WEAVED INTO THE AUSTIN

[00:15:01]

AREA.

UM, ALONG WITH ALL OF OUR COMMUNICATIONS STAFF FOR THE CITY WAS ASKED TO HOLD ANY COMMUNICATION THAT WASN'T, UH, GOING, COMING OUT OF CPIO HOMELAND SECURITY OR AUSTIN PUBLIC HEALTH, UH, WITH THAT WE DID HAVE TO EVALUATE OUR PROGRAMS AND THINGS THAT WE HAD BEEN WORKING ON AND PREPARING FOR TO SEE IF WE WANTED TO RECOMMEND CANCELING OR POSTPONING.

YES, MA'AM.

I'M SORRY.

I STILL HAVE A LOT OF FEEDBACK.

SEEMS TO BE COMING IN ON IT.

EVERYBODY HAS BEEN MUTED EXCEPT FOR A MINUTE.

LET'S TRY.

YES.

OKAY, GOOD.

OKAY.

WELL, I'LL, I'LL START AGAIN.

AND THIS IS BETTER, CORRECT? YES.

OKAY.

SO IF WE CAN, IF WE CAN MOVE ON TO THE FIRST LIGHT, PLEASE.

ALL RIGHT.

SO I'LL START OVER A LITTLE BIT OF BACKGROUND ON MARCH 13TH, ALL 90 CENTRAL CITY STAFF WAS INSTRUCTED TO TELEWORK INDEFINITELY AS THOSE FIRST CASES OF COVID MOVED INTO THE AUSTIN AREA.

ALONG WITH THAT, WITH THE ACTIVATION OF THE EMERGENCY OPERATION CENTER AND, UH, HOMELAND SECURITY, EMERGENCY MANAGEMENT AND THOUGHTS OF PUBLIC HEALTH, WE WERE INSTRUCTED TO CEASE ANY COMMUNICATION FROM THE CITY THAT WASN'T GOING ANY EMERGENCY RESPONSE RELATED, UM, CONTENT THROUGH OUR CHANNELS.

UM, SHORTLY AFTER THAT SOME COMMUNICATION WAS APPROVED, BUT IT WILL HAVE TO BE FUNNELED THROUGH, THROUGH THE EMERGENCY OPERATION CENTER AND HOMELAND SECURITY EMERGENCY MANAGEMENT.

IS IT ME? AM I CAUSING ALL THE NOISE, THE CITY HALL, AVI HOOKS THAT AUDIO CAN BE MUTED.

MAYBE.

DO YOU WANT TO TRY AGAIN? I'LL TRY AGAIN.

IS THAT BETTER? NO, WE CAN'T TELL UNTIL YOU TALK FOR A FEW.

OKAY.

I'LL TALK FOR A LITTLE BIT.

UM, I DO THINK THAT THIS THIRD TIME IS GOING TO BE MY BEST ONE.

IS IT NOW? UM, ALL THE FEEDBACK SEEMS TO BE COMING FROM THE CITY, HOLLY AND E I DON'T KNOW, LIKE THAT WOULD BE THE ONLY OPTION IS TO MUTE THAT AUDIO.

CAN WE TRY THAT? I THINK THEY JUST MUTE IT, SO LET'S TRY IT AGAIN.

OKAY.

I BELIEVE, YES.

IS THIS MUCH BETTER? CAN YOU GUYS HEAR ME? OH, GOD.

FANTASTIC.

PERFECT.

I DO.

I DO THINK MY FIRST TAKE WAS THE BEST, BUT I'LL TRY TO REPLICATE IT IN THE THIRD ONE.

NOW I GOT ALL NERVOUS.

SO I'M GOING TO DO MY BEST IF, IF WE COULD GO BACK TO THE BACKGROUND SLIDE, PLEASE.

ALL RIGHT, HERE WE GO.

TAKE THREE.

SO ON MARCH 13TH, 2020, UH, ALL CITY NONESSENTIAL STAFF WAS INSTRUCTED TO WORK FROM HOME INDEFINITELY IN RESPONSE TO THE COVID-19 PANDEMIC AS THE FIRST CASES OF AUSTIN, AS THE FIRST CASES OF THE VIRUS MOVED INTO AUSTIN.

UM, AS COMMUNICATION STAFF, WE WERE INSTRUCTED TO CEASE ALL DEPARTMENT SPECIFIC COMMUNICATION AND SUDDENLY SERVE AS AN ECHO AND AN APPLICANT AMPLIFICATION OF ALL EMERGENCY RESPONSE COMMUNICATION THROUGH THE EMERGENCY OPERATION CENTER, WHICH INCLUDED HOMELAND SECURITY AND EMERGENCY MANAGEMENT AND AUSTIN PUBLIC HEALTH.

UM, AT THE BEGINNING OF THE PANDEMIC, REALLY ANYTHING THAT WE WERE PUTTING OUT WAS PANDEMIC RELATED, UH, STAY AT HOME WORKSAFE ORDERS.

UM, SHORTLY AFTER THAT, WE WERE ALLOWED TO START OUR OWN MESSAGING, BUT IT ALL

[00:20:01]

HAD TO GO THROUGH THOSE PROPER CHANNELS, UH, TO MAKE SURE THAT THE INFORMATION WAS FED IN AND IN ACCORDANCE WITH, WITH THE MESSAGING WE WANTED TO GET OUT TO OUR CITIZENS.

UM, MOSTLY JUST CONCERNING, UH, SAFETY, LIKE SAFETY OF AUSTIN, AND THEN HOW TO NAVIGATE DURING THE PANDEMIC.

UM, ALSO SO SORRY, MOVING FORWARD IN THE SUMMER OF 2020, WE WERE ALLOWED TO RESUME SOME OF OUR COMMUNICATIONS, OUR REGULARLY SCHEDULED PROGRAMMING AS I CALL IT, BUT ALWAYS BEING MINDFUL THAT THE PANDEMIC WAS STILL AROUND AND THAT IT WAS STILL AN ISSUE THAT WAS FACING OUR COMMUNITY.

UM, LOOKING BACK, WE DID TAKE INVENTORY OF OUR EXISTING, UH, CONTENT THAT WAS ALREADY OUT THERE, YOU KNOW, ONCE WE PUT IT OUT ON SOCIAL MEDIA, IT LIVES FOREVER.

SO WE MADE SURE THAT WE PUT NOTES ON THINGS THAT, UH, THAT MAYBE DIDN'T SHOW PROPER SOCIAL DISTANCING TO DATE THAT IT WAS PRE PANDEMIC.

UM, WE DID MAKE SURE THAT OUR MESSAGING TOOK A LESS PLAYFUL TONE FOR AWHILE.

UM, MAKING SURE THAT WE WERE STILL KIND OF THAT AUTHORITY FIGURE AND MAKING SURE THAT PEOPLE KNEW THAT WE WERE STILL THE CITY AND WORKING FOR THEM TO KEEP THEM SAFE.

UM, AND WE INCREASED MESSAGING SIGNIFICANTLY WITH REGARDS TO A SANITATION WORKER, TO OUR OPERATORS SAFETY AND TO KEEPING EVERYBODY SAFE DURING THE PANDEMIC.

WE CAN GO TO THE NEXT SLIDE, PLEASE.

SO DURING THAT, AT THE BEGINNING OF THE ONSET OF THE PANDEMIC, UM, THE, WE DID DECIDE, YOU KNOW, WITH APPROVAL TO WAIVE EXTRA TRASH FEES AND IN-DEPTH, I MEAN, FOR TEMPORARILY WAIVE THOSE EXTRA TRASH FEES, UM, WITH THE ONSET OF THE STAY HOME WORK, SAFE ORDERS, THE EXTRA TRASH FEES WERE REINSTATED ON SEPTEMBER 7TH, 2020.

UM, THE CUSTOMERS WERE NOTIFIED VIA PRESS RELEASE THAT WE COORDINATED WITH THE EOC, UH, THROUGH SOCIAL MEDIA AND THROUGH OUR ELECTRONIC NEWSLETTERS.

ALONG WITH THAT MESSAGING, WE ALSO DISSEMINATED INFORMATION ABOUT MAKING SURE THAT, UH, ALL OF THE GARBAGE BAGS WERE TIED, UH, TO MAKE SURE THAT OUR OPERATORS WERE SAFE.

WE DIDN'T WANT, YOU KNOW, TRASH GETTING OUT OF THE BAGS AND LITTERING THE STREETS AND THEN EXPOSING POSSIBLY OUR OPERATORS TO, TO THAT.

SO WE MADE SURE THAT THAT WAS CONSISTENT MESSAGING TO MAKE SURE TO TAKE CARE OF YOUR OPERATORS, MAKE SURE THAT THEY WERE PAINTED IN THE SAME LIGHT AS OTHER ESSENTIAL WORKERS ARE.

YOU KNOW, THEY'RE OUT THERE KEEPING US SAFE, MAKING SURE THAT WE CAN STAY HOME AND WORK SAFE.

SO THAT WAS A LARGE PART OF OUR MESSAGING FOR THAT MESSAGING.

IT WAS VERY QUICK THAT WE HAD TO TURN AROUND.

WE OBVIOUSLY DISSEMINATED THROUGH A PRESS RELEASE THAT INCLUDED NUMEROUS NOTIFICATIONS FROM CITY, FROM CITY OFFICIALS FROM THE EOC.

UM, WE REACHED OUT TO LOCAL AREA INFLUENCERS AND ASK THEM, HEY, CAN YOU HELP US KEEP OUR OPERATORS SAFE? IT WAS VERY WELL RECEIVED.

UH, WE SENT OUT A PRESS RELEASE LIKE I'M AND MR. SNIPES WENT ON KX AND TO DO AN INTERVIEW AND A LIFESTYLE SEGMENT THAT WE WERE THEN ABLE TO SHARE AGAIN ON OUR SOCIAL MEDIA.

UM, OH, NOT ONLY THAT, UH, WE WERE ASKED TO, OH, SORRY.

SO WE ALSO HAD TO COMMUNICATE SEVERAL SERVICE, SUSPENSIONS AND ASSUMPTIONS AS THEY'VE COME AND GONE.

UH, THE RDRC THAT DROP OFF CENTER TEMPORARILY CLOSED, UM, AS THE STAGES CHANGED AND THERE WAS DIFFERENT LEVELS OF SERVICE.

UH, AT ONE MOMENT WE WERE ONLY DOING IN-HOME COLLECTION OF HOUSEHOLD HAZARDOUS WASTE.

SO WITH THAT, EVERY TIME THERE'S A CHANGE IN SERVICES, THERE HAS TO BE A CHANGE IN COMMUNICATION.

SO WE WOULD REALLY ASK OTHER CITY DEPARTMENTS TO HELP US AMPLIFY IT.

WE WOULD PUSH OUT, PRESS RELEASES, DO SOCIAL MEDIA WORK ON IT LIKE THAT.

UM, AND THERE WAS ALSO, YOU KNOW, THIS IS THE TEMPORARY SUSPENSION OF FRESH AND BULK AND STREET SWEEPING.

AND WE RECEIVED A LOT OF CALLS AND QUESTIONS ABOUT THE SUSPENSION OF THOSE SERVICES.

AND WE JUST WORKED WITH, WITH OUR CUSTOMERS AND WITH THE PUBLIC TO EXPLAIN TO THEM WHY THOSE SERVICES HAD BEEN TEMPORARILY SUSPENDED.

AND THEN OBVIOUSLY WHEN WE RESUMED THE SERVICES, UH, WE WOULD AMPLIFY THOSE MESSAGES AGAIN.

AND THEN ONE OF THE THINGS THAT WE HAVE BEEN WORKING ON THAT IS PROVEN TO BE AN AMAZING TOOL DURING THE PANDEMIC IS THE AUSTIN RECYCLES MOBILE APP.

THAT WAS SOMETHING THAT WE HAD BEEN WORKING ON PREVIOUS TO THE PANDEMIC.

AND ONCE WE WERE ASKED TO CEASE ALL COMMUNICATIONS, WE ASKED FOR PERMISSION TO BE ABLE TO MOVE FORWARD WITH THIS TOOL AS IT WAS A DIRECT, AS IT IS A DIRECT WAY TO COMMUNICATE WITH OUR CUSTOMERS.

AND MORE ABOUT THAT ON THE NEXT SLIDE, THE AUSTIN RECYCLES APP.

AND I'LL START TALKING ABOUT, SO IT IS AN ENHANCEMENT OF OUR MOBILE TOOL.

IF YOU HAVE BEEN ON OUR WEBSITE ON AUSTIN, RECYCLES.COM, THERE IS A TOOL THERE THAT PEOPLE THAT CUSTOMERS CAN SEARCH THEIR ADDRESSES, THEY CAN SEARCH THE, WHAT DO I DO WITH TOOL TO LEARN HOW TO PROPERLY DISPOSE OF UNWANTED ITEMS. THEY CAN LOOK UP THEIR SCHEDULE, THEY CAN DOWNLOAD REMINDERS.

THIS IS THE MOBILE VERSION OF THAT.

AND WE WERE ALLOWED TO LAUNCH THAT BECAUSE NOT ONLY DOES IT HELP KEEP, UH, AUSTIN CITIZENS AND OUR CUSTOMERS IN TOUCH WITH US, AND WE CAN SEND THEM DIRECT MESSAGES ABOUT ANY SERVICES, PENSIONS, INTERRUPTIONS, THE WAVE TRASH, UH, FEE, EXTRA TRASH TREAT FOR THE MOMENT.

UM, THIS

[00:25:01]

HAS BEEN EXTREMELY SUCCESSFUL IN THE WAY THAT WE COMMUNICATE WITH OUR CITIZENS.

AND WE'VE ACTUALLY, YOU KNOW, THE, THE CREATORS OF THIS, WHICH IS, UH, RECOLLECT.

THEY REACHED OUT TO US.

THEY HELP ASKED US IF WE WANTED TO DO A SUCCESS STORY WITH THEM.

UH, WE'VE HAD ALMOST 10,000 DOWNLOADS SINCE MARCH, 2020, WHICH IS ABOVE ANY OTHER BENCHMARK CITY OF OUR SIZE WITH THIS APP ALMOST 85% OF AUSTIN'S RESIDENTIAL ADDRESSES HAVE BEEN SEARCHED.

SO THAT IS 85% OF OUR CUSTOMERS.

WE KNOW HAVE USED THIS TOOL.

AT LEAST ONCE 55,000 REMINDERS WERE CREATED, WHICH IS PEOPLE GET THAT DIRECT MESSAGE ABOUT THEIR COLLECTION SCHEDULE.

AND THE, WHAT DO I DO WITH TOOL IS SOMETHING THAT HAS BEEN EVOLVING DURING THE PANDEMIC.

WE NEVER REALLY THOUGHT THAT WE'D HAVE TO PUT IN THERE, UH, RUBBER GLOVES AND FACE SMITHS AND HOW TO PROPERLY DISPOSE OF THESE ITEMS, BUT AS THE NEEDS OF OUR CITIZENS AND THE NEEDS OF OUR CUSTOMERS CHANGE, WE'RE ADAPTING WITH THEM UPDATING THOSE TOOLS AS WELL.

CAN WE MOVE TO THE NEXT SLIDE? SO AS YOU GUYS ARE, WE'RE EXPERIENCING, NOW WE'VE HAD HAVE TO GONE.

WE HAVE HAD TO GO VIRTUAL FOR NUMEROUS THINGS, AND WE HAVE TRANSITIONED INTO THE VIRTUAL WORLD, UH, QUITE WELL, PRE BEING ABLE TO PROVIDE OUR RESOURCES ON A DIGITAL PLATFORM.

NOW, INSTEAD OF IN PERSON WITH A LOT OF THE ENGAGEMENT THAT WE DO, UM, ON THE RESIDENTIAL SIDE, WE MOVED ONLINE WITH CHICKEN KEEPING CLASSES.

WE HAD FIRST THOUGHT THAT WE COULD JUST DO A VIDEO, BUT OUR STAFF IDENTIFIED THAT FOR CHICKEN KEEPING, WE WANTED TO MAKE IT AN INTERACTIVE, UH, TYPE PRESENTATION LIKE THIS, WHERE PEOPLE COULD ASK QUESTIONS, WE'RE ASKING PEOPLE TO USE ANIMALS IN THE USE OF THEIR COMPOST.

SO IT WAS A LITTLE MORE SENSITIVE.

SO WE REALIZED QUICKLY THAT JUST A VIDEO WASN'T GOING TO WORK.

SO WE MOVED ONLINE WITH THAT.

THE FIRST ONE WAS VERY SUCCESSFUL AND WE'RE PLANNING MORE, UH, IN THE UPCOMING YEAR, THE FIX-IT CLINIC ALSO MOVED ONLINE WITH A SERIES CALLED FIX IT AT HOME.

UM, WE HOSTED OVER 15 CLASSES IN THE SUMMER AND THERE WERE MORE THAN 250 ATTENDEES FOR THE FIXED AT HOME CLASSES, ZERO WASTE ORIENTED, THE ZERO WASTE BLOCKLAYER PROGRAM KICKED OFF AGAIN.

WE HAD, UH, NUMEROUS, UH, PEOPLE WANTING TO TAKE THE ORIENTATION.

WE WERE ABLE TO DO ONLINE, A VIRTUAL ZERO WASTE BLOCK LEADER ORIENTATIONS.

WE WERE ALSO ABLE TO DO A CONTACT LIST DRIVE THROUGH FOR THOSE NEW BLOCK LEADERS TO PICK UP MATERIALS THAT THEY MAY WANT TO SHARE WITH THEIR NEIGHBORS.

AND WE'VE CREATED NUMEROUS SOCIAL MEDIA TOOL KITS FOR THEM TO HELP DISSEMINATE OUR, OUR GOAL AND, UH, OUR MESSAGE WITH THEIR NEIGHBORS.

UM, ON THE COMMERCIAL SIDE, WE'VE BEEN WORKING DILIGENTLY ON THE COMPREHENSIVE PLAN.

WE WORKED WITH THE CONTRACTORS ON THE SURVEY ITSELF AND MAKING SURE THAT THAT WAS AN ONLINE PLATFORM, UH, THAT, UH, THOSE THAT WANTED TO TAKE THE SURVEY COULD EASILY ACCESS.

AND WE WORKED ON, UM, PROMOTING IT SO THAT EVERYBODY HAD A CHANCE TO GET TO TAKE IT REVERSE PITCH IS MOVING ONLINE.

UM, I KNOW THAT WE'RE WORKING ON IT AND IT WILL BE HOSTED IN MAY WITH OVER A HUNDRED ATTENDEES AND IT'S PLANNING, I'M SORRY.

IT WAS HOSTED LAST YEAR IN MAY, AND WE HOPE WE'RE PLANNING A VIRTUAL EVENT FOR 2021.

WE HELD OUR FIRST BROWNFIELDS COMMUNITY MEETING, WHICH WAS AN OPPORTUNITY FOR THE COMMUNITY TO COME FORTH AND SPEAK ABOUT CERTAIN, UM, PROJECTS IN THEIR AREAS.

WE HOSTED A RECYCLING AT MULTI-FAMILY PROPERTIES WEBINAR, ALONG WITH THE AUSTIN APARTMENT ASSOCIATION, WHERE WE INVITED MULTI-FAMILY PROPERTY OWNERS AND MANAGERS TO ATTEND, TO LEARN MORE ABOUT HOW TO INCREASE RECYCLING AT THEIR PROPERTIES.

AND WE'RE WORKING WITH THE ECONOMIC DEVELOPMENT DEPARTMENT ON THE CIRCULAR ECONOMY MEETUP.

SO AS YOU CAN SEE, WE'VE SHIFTED OUR GAIT OR ENGAGEMENT A LOT VIRTUALLY TO BE ABLE TO STILL MEET THE NEED, BUT ALSO, UH, WITH REGARDS TO MAINTAINING ALL PROPER SAFETY PROTOCOLS GIVEN THE PANDEMIC.

AND THIS IS MY LAST SLIDE.

SO MOVING FORWARD, IF WE CAN GO TO THE NEXT SLIDE, YOU KNOW, THE CURBSIDE COMPOSTING IS COMING UP OUR FINAL, OUR FOURTH AND FINAL EXPANSION WHERE ALL OF AUSTIN'S RESIDENTIAL CUSTOMERS WILL HAVE THIS SERVICE IN THEIR HOME.

A LARGE PART OF OUR ENGAGEMENT FOR CURBSIDE COMPOSTING WAS DOOR TO DOOR ENGAGEMENT AND THESE TOWN, UH, THESE, UH, OPEN HOUSES WHERE ANYBODY COULD COME, THEY WOULD GET A KITCHEN COLLECTOR AND THEY COULD TALK TO US ABOUT ALL THINGS COMPOSTING.

THESE WERE VERY POPULAR.

UM, IT'S UNFORTUNATE THAT WE WON'T BE ABLE TO PROVIDE THAT SAME LEVEL OF ENGAGEMENT MOVING FORWARD INTO, UH, THIS FOURTH AND FINAL EXPANSION, BUT WE HAVE FOUND A SOLUTION TO THAT.

WE'RE WORKING ON A VIRTUAL TOWN HALL, WHICH WE WILL HAVE SIMULTANEOUS INTERPRETATION IN SPANISH AND VIETNAMESE.

IT WILL BE AIRED ON ATX N ALSO IN ATEX AND THREE IN SPANISH.

WE'RE GOING TO DO A FACEBOOK LIVE AND ANOTHER GREAT THING.

I MEAN, LOOKING AT THE POSITIVE SIDES OF THIS IS THAT WE'LL BE ABLE TO RECORD IT AND REPLAY IT FOR ANYBODY THAT NEEDS INFORMATION.

UH, WE'RE ALSO GOING TO HAVE A SPEAK-UP PAGE THAT WILL ALLOW US TO HAVE A DIALOGUE WITH AUSTINITES THAT WANT TO LEARN MORE ABOUT COMPOSTING AND HAS

[00:30:01]

A QUESTION AND ANSWER SECTION WE'LL BE ABLE TO SHOW VIDEOS THERE ON HOW TO COMPOST AS WELL.

UM, AND THEN AT THE END OF IT, YOU KNOW, ONCE EVERYBODY HAS AN OPPORTUNITY TO HAVE THE SERVICE FOR ABOUT TWO WEEKS, AT LEAST WE WILL HAVE HOST A REDDIT, ASK ME ANYTHING, AN AMA WHERE PEOPLE THAT MAY STILL HAVE QUESTIONS ABOUT THE SERVICE CAN COME TO US AND WE CAN HELP THEM BE SUCCESSFUL IN THEIR COMPOSTING JOURNEY.

I SAT A LOT, AND THAT WAS ME, MR. RICHARD, UH, GOOD EVENING TO MIKAEL DEPUTY DIRECTOR.

UH, I'LL UH, I'LL GO AHEAD AND ADD, UH, WHAT WE'VE DONE AS FAR AS SAFETY FOR OUR STAFF AND THE IMPACT OF THE OPERATION, AND, AND JUST KIND OF ADD ON TO THE GREAT WORK THAT FOCUS ABOUT AS FAR AS OUR COMMUNITY COMMUNICATION PLANS.

SO I'LL TELL YOU, THEY ARE, WAS VERY PREPARED FOR, UH, THIS EVENT JUST BY CHANCE, BACK IN FEBRUARY OF 2020, UH, THE CITY OF AUSTIN AND TRAVIS COUNTY REPRESENTATIVES FROM THOSE ORGANIZATIONS WERE AT THE PARTY, BEEN INVITED TO EMMITSBURG, MARYLAND TO AT FEMA TRAINING FACILITY THREE WEEK LONG, A MOCK DISASTER DESKTOP EXERCISE.

UM, AND SO WE HAPPENED TO BE UP IN, UH, IN THE MARYLAND AREA, UH, BACK IN FEBRUARY, PRIOR TO THE PANDEMIC, REALLY HITTING THE UNITED STATES.

AND, UM, THIS, ALTHOUGH THIS EXERCISE WASN'T A, UH, PANDEMIC, UH, SCENARIO, UH, IT DID ALLOW, UH, CITY AND COUNTY STAFF TO REALLY KIND OF WORK ON THE PROCESSES OF HOW WE COMMUNICATE WITH EACH OTHER DURING THESE EVENTS, TRACK EXPENSES AND, AND ACTUALLY HAVE SOME GOOD ONE-ON-ONE TIME WITH OTHER INDIVIDUALS AND OTHER GROUPS, UM, WHICH KIND OF STRENGTHENED OUR, OUR SECURITY POSTURE DURING THIS EVENT.

SO, UM, ARR HAD, UH, ALREADY HAD AN EXISTING PANDEMIC PLAN.

UH, THE CITY HAS A PLAN IN GENERAL FOR THE WHOLE CITY, UH, THAT ARR HAS A DEPARTMENTAL PLAN THAT WE HAD DEVELOPED BACK IN 2009.

AND ONCE WE STARTED HEARING ABOUT THE NEWS, UH, IN CHINA AND WHAT WAS UNFOLDING, UM, WE WENT AHEAD AND TOOK THAT PLAN OUT AND KIND OF READ THROUGH IT AND STARTED DISCUSSING HOW WE WOULD IMPLEMENT IT.

OBVIOUSLY THIS WOULD HAVE A BIG IMPACT ON OUR OPERATION, WHERE THEY'RE DEALING WITH NATURAL DISASTERS, UH, BUT PRIMARILY FLOODS, WIND STORMS HURRICANE.

SO THIS, UH, THIS WOULDN'T BE OUR FIRST PANDEMIC, HOPEFULLY OUR LAST, UM, THAT WE WOULD HAVE TO DEAL WITH.

SO, UM, WE TOOK OUR CUES FROM THAT PLAN AND WE MADE ADJUSTMENTS AND WE CONTINUE TO MAKE ADJUSTMENTS, UH, AS WE WORK THROUGH IT, CAUSE WE WERE TENDING TO LEARNING NEW THINGS THAT WE DIDN'T REALLY ANTICIPATE.

UH, ON THE OPERATION SIDE, WE REALLY NEED TO MAKE SURE THAT WE, UH, UH, MADE OUR EMPLOYEES FEEL SAFE ABOUT COMING TO WORK.

UM, AND WE MADE SOME MODIFICATIONS ON HOW WE DO THINGS.

UM, TYPICALLY OUR EMPLOYEES WOULD COME IN THE BUILDING, UM, MEET TALK, THEY GATHERED THEIR ASSIGNMENTS.

SO BECAUSE OF THE SOCIAL DISTANCING REQUIREMENTS, WE CHANGED THAT UP.

SO OUR EMPLOYEES NOW, UH, THAT WHEN THEY GET TO WORK, THEY GO STRAIGHT OUTSIDE.

UH, THEY GET THEIR ASSIGNMENTS, UH, OUTDOORS, UH, AND THEN THEY GET IN THEIR TRUCKS AND THEY GO AND THEY GO, UH, TO THE ROUTES.

SO WE AVOIDED, UH, CLOSE CONTACT, AT LEAST MINIMIZE IT MOST OF THE WEEKEND.

UM, ONE THING WE ALSO DO, UM, IN CASES, CERTAIN ROUTES, UH, PARTICULARLY WHEN IT'S A HEAVY SEASON, SUCH AS IN ORGANICS.

UH, IF WE HAVE STAFF AVAILABLE, WE'LL TRY TO HAVE THREE PERSONS TO A TRUCK, UM, WITH THE SOCIAL DISTANCING REQUIREMENTS.

UH, WHAT WE HAD TO DO IS WE WOULD PUT TWO PEOPLE IN A TRUCK THAT THIRD PERSON WOULD ACTUALLY BE BROUGHT OUT TO THE ROUTE BY A SUPERVISOR.

UH, AND THEN THAT PERSON WOULD BE ABLE TO WORK, UH, ON THE BACK OF THE TRUCK DURING THAT ROUTE, JUST TO HELP OUT, UH, ONCE THAT ROUTE WAS COMPLETED, THEN THE SUPERVISOR WOULD THEN GO BACK OUT TO THAT TRUCK AND PICK THAT EMPLOYEE UP.

SO WE WOULDN'T HAVE TO HAVE MORE THAN TWO PEOPLE IN THAT VEHICLE AT ANY ONE TIME.

UH, SO THAT WAS A BIG CHANGE FOR US.

UM, EMPLOYEES CAME TO US DURING THE EVENT TOO.

AND A LOT OF AT THIS TIME IN THE BEGINNING, A LOT OF STORES WERE CLOSED.

A LOT OF RESTAURANTS HAD SHUT DOWN AND OUR EMPLOYEES DIDN'T HAVE ACCESS TO, UH, TO RESTROOMS, TO AREAS WHERE THEY COULD WASH THEIR HANDS.

SO, UH, THE DEPARTMENT PURCHASED ADDITIONAL WATER COOLERS THAT WE INSTALLED ON THE TRUCKS, UH, WITH A, UH, WATER COOLER, THEN SOAP, UH, AND THOSE COOLERS, UH, WERE MEANT JUST FOR WASHING HANDS.

THEY HAD A SEPARATE COOLER FOR ANY DRINKING WATER.

UH, SO THAT'S THE ONE THING WE DID TO TRY TO ACCOMMODATE THE LACK OF SERVICES THAT THEY WERE ABLE TO GET.

TYPICALLY, WE ALSO RENTED SOME PORTABLE RESTROOMS AND PUT THOSE AT CITY FACILITIES AROUND THE CITY.

UH, SO THEY WOULD ALSO HAVE SOME FACILITIES YOU, SO WHEN THEY WERE OUT AND ABOUT, UM, WE RENTED SOME ICE MACHINES AND PURCHASE BAGGED ICE, INSTEAD OF USING OUR STANDARDIZED MACHINES, THAT ONE WOULD TYPICALLY RUN THAT WOULD HAVE LIKE A METAL DEVICE

[00:35:01]

OUT.

SO IN ORDER TO AVOID ANY TYPE OF CROSS CONTAMINATION, UH, WE GAVE OUR EMPLOYEES BAG GUYS, UH, TO HELP THEM OUT IN THAT SITUATION, UH, CORE ADMINISTRATIVE STAFF, UM, THE AR ARR AND THE REST OF THE CITY PUT IN PLACE PROCESSES TO ALLOW THEM TO TELEWORK.

AND YOU TOUCHED ON THAT EARLIER.

UM, IT'S ALSO OBVIOUSLY HAD THE EXTRA BENEFIT OF REDUCING THE CITY'S CARBON FOOTPRINT AND THE AMOUNT OF TRAFFIC ON THE ROADS.

UH, IN CERTAIN CIRCUMSTANCES WHEN THERE HAS BEEN TO MEET WE'VE INSTALLED PLEXIGLASS TO REDUCE ANY POTENTIAL TRANSMISSION OF THE VIRUS.

UM, WE ALSO ANY NON-ESSENTIAL TRAVEL FOR OUR EMPLOYEES.

UH, THE DEPARTMENT ALSO REQUIRES ALL, ANY EMPLOYEES, UH, COMING TO WORK TO HAVE THEIR TEMPERATURE SCREEN BEFORE WORK.

SO FOR OUR OPERATIONAL STAFF AT THE TENANT PARTNER SERVICE CENTER, UH, WE HAVE EMPLOYEES THAT COME TO WORK AT FOUR 30 IN THE MORNING AND THEY SET UP A TESTING AREA.

IT'S A DRIVE THROUGH TEMPERATURE SCREENING, AND WE DO THAT EVERY MORNING.

UH, SO ALL EMPLOYEES, TEMPERATURES ARE SCANNED PRIOR TO THEM, UH, BEGINNING WORK.

UH, THIS ALSO GIVES US AN OPPORTUNITY TO, UH, GET THEM ANY CRITICAL INFORMATION THAT WE NEED TO DELIVER TO THEM AND TO GIVE THEM ANY EXTRA SUPPLIES THAT THEY NEED.

UM, IN REGARDS TO PERSONAL PROTECTIVE EQUIPMENT, WE, UH, WE WERE VERY PROACTIVE ABOUT THIS SINCE, UH, LIKE I SAID, WE WERE AWARE OF A SITUATION AND STARTED PLANNING PRIOR TO ANY CASE, UH, STARTING IN THE UNITED STATES.

UM, SO WE, UH, WENT AHEAD AND MADE SOME BULK PURCHASES AT THAT TIME.

THIS WOULD HAVE BEEN JANUARY, FEBRUARY TIMEFRAME.

SO WE IT'S A BULK PURCHASES OF MASS SANITIZER, DISINFECTANT CLUBS.

UM, SO WE NEVER REALLY HAD AN ISSUE OF NOT HAVING EQUIPMENT FOR OUR STAFF.

IN FACT, UH, AS THE VIRUS HAS PROGRESSED, UH, THERE WERE SEVERAL OTHER CITY DEPARTMENTS THAT ACTUALLY, UH, WEREN'T WERE UNABLE TO GET EQUIPMENT AND WE WERE ABLE TO SUPPLY THEM WITH, TO GET THEM THROUGH.

SO, UM, NEVER REALLY HAD ANY ISSUES THERE, EVEN THOUGH THERE WERE MANY SUPPLY CHAIN DISRUPTIONS AND SHORTAGES EARLY IN THE YEAR.

UM, WE DO REQUIRE ANY EMPLOYEES AS WELL TO WEAR MASKS INSIDE THE BUILDING AND INSIDE THE TRUCKS.

UM, KIND OF A NO BRAINER FOR US, UM, IN CIRCUMSTANCES, UM, WHERE WE DO HAVE EMPLOYEES WHO CORTEZ.

SO THEY TESTED POSITIVE.

THE CITY HAS POLICIES THAT REQUIRE THE EMPLOYEE TO QUARANTINE THEMSELVES AT HOME AND REMAIN THERE FOR AT LEAST TWO WEEKS.

AND, UH, UPON RECEIVING A NEGATIVE TEST RESULT FROM THERE, UH, FROM A MEDICAL PROFESSIONAL ONLY AT THAT TIME, ARE THEY ABLE TO RETURN BACK TO WORK, UM, BEFORE THE CONTACT TRACING, WHEN YOU, YOU KNOW, UH, WE ALSO HAVE TO, WHEN WE FIND OUT THE SITUATIONS, WE HAVE TO KIND OF DO A LITTLE BACKTRACK TRACKING AND SEEING WHO THAT EMPLOYEE WORKED WITH AND MAKE SURE WE NOTIFY AND HIS COWORKERS AND ANYONE WHO MAY HAVE BEEN IN CONTACT WITH, UH, THE DEPARTMENT, UH, THOSE FOLKS CAN ALSO ISOLATE AND, UH, GET TESTED BEFORE THEY CAN RETURN TO WORK.

UH, W WE, UH, WE HAVE HAD SOME CASES AND I'LL TOUCH ON THAT IN A SECOND.

UM, BUT, UH, WHEN WE DO, WE'VE HAD TO DECONTAMINATE THOSE AREAS, UH, WHERE THE EMPLOYEE MAY HAVE BEEN MISSING AS CONCLUDED.

WE USE THE FOGGERS TO DISINFECT TRUCKS, OFFICES, AND SOME OF THE COMMON AREAS, THE CUSTODIAL STAFF, UH, THAT WORK IN THE BUILDING HERE AT THE KIND OF PARTNER SERVICE CENTER, AND ALSO ON A REGULAR BASIS AS PART OF THEIR NORMAL CLEANING, UH, ROTATION.

UH, YOU WIPE DOWN ALL THE DOOR KNOBS, RAILINGS, AND THE COMMON AREA, UH, JUST AS A MATTER OF PRACTICE.

UM, WE'D GO TO THE NEXT FIVE, AS FAR AS THE IMPACTS OF THE SERVICE.

UH, WE DEFINITELY HAVE HAD SOME MEMBERS.

YOU TOUCHED ON SOME OF THOSE EARLIER.

UM, DURING THE, UH, THE BEGINNING OF THE INCIDENT, WE HAD A LOT OF STAFF THAT, UH, WOULD REPORT TO THE EMERGENCY OPERATIONS CENTER THAT STAFF, UH, DEALT WITH, UH, UH, LOGISTICAL ISSUES, ADMINISTRATIVE ISSUES.

AND WE HAD A LOT OF PUBLIC, UH, INFORMATION, UH, STAFF AT THE JOINT INFORMATION CENTER THERE, UH, AS THE INTERIM, UH, THE INCIDENT PROGRESSED, UM, EOC DIDN'T WANT AS MANY FOLKS DOWN THERE.

SO A LOT OF FOLKS WERE ABLE TO COME BACK TO THE, TO THEIR OFFICES AND JUST WORK REMOTELY, CONTINUE TO DO THAT.

UH, WE DO HAVE SOME EMPLOYEES THAT ARE STILL WORKING FULL TIME FOR THE EDO STATE, UM, IN, UH, HELPING THE EOC ASSIST THEM IN THEIR MISSION.

SO, UH, WE ARE STILL A LITTLE BIT SHORTHANDED AS FAR AS THAT GOES.

UM, AS FAR AS CLOSURES, AGAIN, MAMI TALKED ON PHONE, TEMPORARY CLOSURE OF THE RECYCLING DROP-OFF CENTER, UH, AND THE ADJUSTMENTS WE HAD TO MAKE TO HAVE FOLKS, UH, SCHEDULE APPOINTMENTS.

AND WE WOULD GO TO THEIR HOMES AND DO COLLECTIONS.

UH, WE WERE ABLE TO REOPEN, UM, ON A PERMANENT BASIS AND WE'RE DOING A PREP 200 CUSTOMERS A DAY, UH, STILL ACCEPTED MATERIALS.

[00:40:01]

UM, IT'S LOOKING LIKE, UH, THE CITY MAY GO BACK INTO STAGE FIVE, AND IF THAT HAPPENED, WE WOULD GO BACK TO THE, UH, AT HOME COLLECTIONS TO EXTEND MATERIAL, UM, AS FAR AS STAFFING LEVELS, UM, DEFINITELY A BIG IMPACT YEAH.

THAT I DESCRIBED EARLIER.

YOU KNOW, IF ONE EMPLOYEE GETS THE VIRUS, IT'S NOT JUST THAT ONE EMPLOYEE THAT'S OPPORTUNITY, BUT EVERYONE ELSE THAT IS ASSOCIATED WITH BEEN EMPLOYED.

SO, UH, IT'S BEEN HARD ON US.

UM, ADDITIONALLY, THE PAST THAT W EMERGENCY FAMILY THAT THE FEDERAL GOVERNMENT HAS PUT THROUGH, UM, SO EMPLOYEES COULD, UH, TAKE CARE OF ANY CHILDREN THAT THEY MAY HAVE, WHO WEREN'T ABLE TO ATTEND SCHOOL, UH, THAT GAVE SOME FOLKS CAN LEAD TO LEAD, UH, THAT THEY WERE ABLE TO NOT, UH, UH, REPORT TO WORK.

UM, IN ADDITION, THE CITY GAVE, UM, EMPLOYEES, UH, A TWO WEEK TIMEFRAME, UH, FOR, UM, EMERGENCY SICK LEAVE IF THEY CARE FOR ANY FAMILY MEMBERS THAT, UH, THAT MAY HAVE HAD COVID.

SO, UH, THERE WAS A LOT OF OPPORTUNITIES FOR EMPLOYEES TO YOU'D BE ABLE TO STAY AT HOME AND TAKE CARE OF THEIR, THEIR CHILDREN AND THEIR FAMILIES.

UM, ON ANY GIVEN DAY WE HAD HAD ABOUT 70 EMPLOYEES OUT, UM, AND THAT'S BETWEEN THE FMLA, UH, SICK TIME, UM, YOU KNOW, WHATEVER THE CASE.

AND THAT INCLUDES SOME VACATION TIME.

WE DECIDED EARLY IN THE PROCESS NOT TO, UH, CUT PEOPLE'S VACATION TIME OR NOT ALLOW THEM TO TAKE IT BECAUSE WE REALIZED THAT THIS WAS GOING TO BE A LONG PROCESS.

AND, UH, WE DIDN'T THINK THAT WAS THE RIGHT THING TO DO.

SO WE STILL DO HAVE EMPLOYEES THAT HAVE TAKEN VACATION, BUT, UH, THAT'S BEEN REALLY A SMALL AMOUNT OF THE FOLKS THAT HAVE BEEN OUT, UM, BECAUSE OF THIS THOUGH, UH, OUR EMPLOYEES HAVE HAD TO WORK A LOT OF HOURS.

UM, MOST OF THE IMPORTANT WORK IN EXCESS OF 40 HOURS A WEEK, A LOT OF EMPLOYEES THAT BEEN WORKING ON THE WEEKENDS, CAUSE WE WE'RE, WE WANT TO MAKE SURE THAT WE CAN DELIVER THE SERVICES THAT WE, UH, THAT WE SET OUT TO DO.

UM, THIS PROBLEM, IT WAS A LITTLE BIT EXASPERATED BY THE, THE ISSUE OF IT'S.

IT'S BEEN VERY HARD FOR US TO HIRE FOLKS EVEN YET IN THE NORMAL TIMEFRAME.

UM, WE WE'D HAVE TO COMPETE WITH E-COMMERCE AND OTHER WASTE MANAGEMENT COMPANIES.

UH, SO WE TEND TO HAVE A LOT EMPLOYEES THAT, UH, CAN FIND JOBS ELSEWHERE, UH, JOBS THAT ARE LESS TAXING ON THE BODY AND EASIER TO DO.

SO.

UM, EVEN IN THE BEST OF TIMES, IT'S HARD TO GET EMPLOYEES.

UM, RIGHT NOW IT'S, IT'S DEFINITELY BEEN HARDER TO DO SO.

UM, WE ARE WORKING WITH THE CITY'S HUMAN RESOURCES DEPARTMENT TO SEE WHAT STRATEGIES WE CAN DO TO HELP EMPLOY EXISTING EMPLOYEES THAT ARE HERE TO, TO HELP THEM OUT, UM, URGE THEM TO STAY AS WELL AS TO HIRE NEW EMPLOYEES IN THE FUTURE.

UH, YOU KNOW, THE SAME ISSUES THAT WE'RE FACING.

UH, RON TALKED ABOUT THIS, OUR FLEET DEPARTMENT AND OUR EQUIPMENT VENDORS HAVE ALSO EXPERIENCED THE SAME PROBLEMS, UH, AND THAT HAS LED TO SOME ISSUES WITH WORK TRUCKS BEING DOWN, UH, NOT ONLY THAT, BUT IT'S BEEN FIVE CHAIN DISRUPTIONS AND HAVE CAUSED SOME ISSUES, GETTING SPARE PARTS FOR TRUCKS THAT WE DO TO KEEP THEM RUNNING.

SO, UM, YOU KNOW, OBVIOUSLY, UH, YOU ALL JUST VOTED ON THE APPROVAL OF THAT RENTAL AGREEMENT.

THAT WAS PART OF THE IMPACT THAT WE HAD TO DO.

THINGS ARE MUCH BETTER NOW.

WE JUST RECEIVED OUR LATEST ORDER OF TRUCKS THAT Y'ALL HAD APPROVED AND, UH, PRETTY MUCH ABOUT A YEAR AGO.

UM, SO THOSE TRUCKS HAVE, ARE NOW ARRIVING AND, UH, SO THAT HAS HELPED OUR SITUATION NOW AS WELL.

SO WE'RE IN A MUCH BETTER SITUATION NOW.

UM, IT SEEMS LIKE AT ONE POINT WHERE YOU, THE TRUCKS, BUT WE DON'T HAVE THE PEOPLE.

AND THEN OTHER TIMES WE, WE, WE HAVE THE PEOPLE, BUT WE DON'T HAVE TRUCKS THOUGH.

WE'RE WAITING FOR THAT PERFECT BALANCE TO COME, AND WE THINK IT'S COMING HERE SHORTLY.

SO, UH, WE DID, UH, BECAUSE OF STAFFING ISSUE TEMPORARILY SUSPEND OUR BRUSHING BULK COLLECTION, UM, IN ORDER TO MAKE SURE THAT WE HAD STAFF, YOU'D BE ABLE TO COLLECT TRASH RECYCLING IN OUR ORGANICS, UH, FOR THE SAME REASONS WE HAD TO REDUCE OUR SERVICE LEVELS AND OUR STREET STREETS AND OPERATION, YOU STILL NEED EMPLOYEES TO, TO HELP OUT AND TRASH RECYCLING AND ORGANIC.

SO WE HAVE SKELETON CREWS THAT ARE RUNNING, UH, STREET SWEEPING FOR THE, UH, UH, THE BOULEVARD.

THE RESIDENTIAL AREAS HAVE BIKE LANES DOWNTOWN.

UM, AS I MENTIONED, WE'RE, WE'RE STILL ABLE TO, UH, IF WE GO THE NEXT SLIDE, UM, WE'RE STILL ABLE TO, UH, COLLECT TRASH RECYCLING AND ORGANICS.

I MEAN, THOSE ARE OUR CORE RESPONSIBILITIES, UM, AS WELL AS MAINTAIN OUR SERVICES TO THE HOMELESS POPULATION HERE IN THE CITY.

SO, UH, WE'VE BEEN FORTUNATE.

THERE'S BEEN MANY CITIES ACROSS THE COUNTRY THAT HAVE BEEN ABLE, AND HAVEN'T BEEN ABLE TO DO THIS, UH, THE MOST RECENT AND PROBABLY THE CLOSEST ONE THAT I CAN THINK OF RIGHT NOW IS EL PASO REGION, UH, ABOUT, I GUESS ON DECEMBER 1ST, EARLIER THIS MONTH, I DID DISCONTINUE MADE THAT

[00:45:01]

PIVOTAL DECISION TO DISCONTINUE THEIR RECYCLING COLLECTION BECAUSE THEY WERE VERY HARD HIT WITH THE VIRUS AND STAFF, AND IT'S VERY MUCH AN ISSUE OUT THERE.

SO, UM, REALLY WE'RE FORTUNATE THAT WE, WHILE WE ARE, UH, STRETCHED IN THAT WE STILL ABLE TO COMPLETE OUR SERVICES.

SO, UH, AT THE SAME TIME WE'VE BEEN, UH, THE DEPARTMENT IS WORKING ON A RE-INTEGRATION PLAN FOR WHEN WE DO GET EVERYONE BACK IN THE OFFICE AND, UH, SEE WHAT THAT'S GONNA LOOK LIKE AS FAR AS, UH, HOW WE OPERATE AT THAT POINT.

SO, UM, YOU KNOW, I, I FLEW IN THIS SLIDE BY THE NUMBER, JUST, JUST TO LET YOU SEE WHAT, WHAT THE INCREASE IN THE BAND, AND THIS HAS BEEN, YOU KNOW, UH, WHAT THE IMPACT HAS BEEN AS FAR AS VOLUMES TRASH, 8% RECYCLING, 50%, OUR ORGANICS, UH, YOU KNOW, 22% PEOPLE WHO HAVE BEEN HOME AND DOING THEIR BOARD.

THEY WANT TO DO A LOT OF YARD WORK AND BELIEVE ME THEY'RE DOING IT.

SO, UH, IT'S, IT'S, IT'S BEEN A STRESS ON US, I GUESS THE ONE SILVER LINING ABOUT ALL THIS IS, UH, IF YOU LOOK AT YOUR, AT THE DIRECTOR OF REPORT AT THE, THE NUMBERS IN THAT REPORT, YOU'LL SEE THAT WE ACTUALLY SURPASSED A 40% DIVERSION RATE FOR THIS PAST FISCAL YEAR.

SO, UH, IF, IF THERE IS A SILVER LINING, I THINK I WOULD POINT TO THAT.

UM, UH, MORE CONCERNING THOUGH REALLY IS THE NUMBER OF POSITIVE CASES THAT WE HAVE HAD.

WE HAVE HAD 33 POUNDS OF CASES AS OF, AS OF WHEN I CREATED THIS SLIDE.

AND ACTUALLY I FOUND OUT THIS MORNING THAT WE HAD, UH, ANOTHER CASE, UH, THAT HAPPENED YESTERDAY.

UM, SO NOW WE'RE AT 34.

UM, SO YOU KNOW, THAT ONE CASE, AGAIN, WE, MORE THAN ONE PERSON BEING OUT FOR A TWO WEEK PERIOD.

SO VERY DIFFICULT.

I AM HAPPY TO SAY THAT EVERYONE THAT HAS TESTED POSITIVE HAS AS, UH, RECOVERED AND GETTING BETTER.

UM, SO THAT, UH, THAT IS A POSITIVE NOTE.

UM, AND NOT ALL THOSE CASES HAVE OCCURRED AT WORK.

I MEAN, SOME OF THESE CASES FOR FOLKS THAT WERE TELEWORKING AND, UH, YOU KNOW, WERE EXPOSED PERHAPS AT THE GROCERY STORE OR JUST, UH, JUST IN PUBLIC IN GENERAL.

SO, UM, IT'S, UH, IT'S BEEN DIFFICULT.

UM, YOU KNOW, EVERYTHING THAT I'VE COVERED THIS POINT, UM, HAS JUST KIND OF ADDED TO THE COST THAT WE'VE BEEN HEARD AND, AND FOR OUR DEPARTMENT OR OUR BURN RATE, OR WHAT WE SPENT AS A RESULT OF THIS PANDEMIC HAS BEEN ABOUT 1.3, 1.1, $3 MILLION.

AND THAT'S THROUGH THE END OF NOVEMBER.

UH, THAT'S A LOT OF MONEY.

AND MAJORITY OF THAT IS FOR LABOR WHEN WE'VE HAD A LOT OF OVERTIME, UH, WE DID PURCHASE A LOT OF SUPPLIES.

UM, SO IT'S BEEN A, IT'S BEEN A BIG HIT ON US.

UH, BUT TO GIVE YOU A LITTLE BIT OF CONTEXT, UM, AS FAR AS, YOU KNOW, WHAT THE CITY HAS SPENT, UH, THE CITY AS A WHOLE HAS SPENT ABOUT $194 MILLION ON THE PANDEMIC.

SO IT HAD BEEN A BIG IMPACT TO THE CITY AND A BIG IMPACT TO, UH, TO OUR DEPARTMENT.

UH, AND THIS REALLY DOESN'T TAKE INTO ACCOUNT, BUT, YOU KNOW, WITH THE EXTRA TRASH FEEDS THAT I TALKED ABOUT EARLIER, WHERE I WAS WAVING THOSE THAT WAS ABOUT, WE ESTIMATE ABOUT $200,000 HIT THE REVENUE THAT WE WOULD HAVE NORMALLY EXPECTED, UH, THIS YEAR.

UM, IT DOESN'T REALLY ACCOUNT FOR THE ADDITIONAL COST OF DISPOSAL OR THAT EXTRA, THAT 8% OF TRASH, THAT EXTRA 15% THE RECYCLING.

UH, SO THOSE NUMBERS REALLY AREN'T ACCOUNTED FOR THAT AS WELL.

UH, IT DOESN'T ACCOUNT FOR ALL THE ADDITIONAL FUEL WE'VE HAD TO USE TO, UH, OR THE EXTRA LOADS OF MATERIAL.

SO, UH, THERE'S A LOT OF COSTS AND, UM, YOU KNOW, I THINK, AND YOU KNOW, ANOTHER NUMBER THAT, YOU KNOW, WE HAVEN'T YET SEEN, BUT IT'S SOMETHING THAT WE'RE REALLY, UM, UH, DREADING IS THE NUMBER THAT RECEIVED FOR OUR BAD DEBT AND WHAT THAT'S GONNA LOOK LIKE HERE.

UM, AS YOU KNOW, MANY OF THE RATE PAYERS HERE IN AUSTIN ARE UNABLE TO PAY THEIR UTILITY BILLS, YOU KNOW, WHAT'S THAT GONNA LOOK LIKE? SO, UM, THERE'S, UH, THIS STORY'S NOT OVER, THERE'S AN ADDITIONAL CHAPTER COMING UP, SO WE'LL WAIT TO SEE WHAT THAT LOOKS LIKE.

UM, WE'LL ALSO MENTION THAT THE TEXAS CHAPTER OF THE SALT WASTE ASSOCIATE IN NORTH AMERICA, UH, WORKED WITH, UH, SWANA, WHICH IS THE NATIONAL AFFILIATE, UH, TO PETITION THIS, UH, CENTERS FOR DISEASE CONTROL TO PRIORITIZE, UH, SANITATION WORKERS, UH, TO GET THE VACCINE, UH, IN AN EXPEDITED MANNER, UM, BECAUSE OUR EMPLOYEES ARE HIGH RISK THEY'RE OUT THERE.

THEY'RE, THEY'RE ESSENTIAL.

AND, UH, OUR EMPLOYEES ARE, UM, GENERALLY IN THAT HIGHER RISK GROUP.

SO, UH, WE WANT TO MAKE SURE THAT THOSE FOLKS HAVE MOVED TO THE FRONT OF THE LINE AND GET THE, UH, THE VACCINE THAT THEY DESERVE.

SO, UM, HOPEFULLY, HOPEFULLY THAT'LL, THAT WILL BE HAPPENING SOON.

UM, NOW THAT THE VACCINES ARE BEING ROLLED OUT ON TO WRAP UP, I JUST WANT TO SAY THAT I'M EXTREMELY PROUD OF OUR EMPLOYEES CONTINUE TO SHOW UP FOR WORK AND GO ABOVE AND BEYOND,

[00:50:01]

UH, BOTH THE ADMINISTRATIVE AND OPERATIONAL EMPLOYMENT.

UH, WE LOOK FORWARD TO GETTING THROUGH THIS DIFFICULT TIME.

AND WITH THAT, I WILL, UH, MAYBE I WILL TAKE ANY QUESTIONS YOU ALL MAY HAVE.

I DO HAVE A QUESTION.

I ACTUALLY, A COMMENT.

DID YOU GUYS HEAR, UH, WHAT HAPPENED TO LATE THIS AFTERNOON? THE EEO C AS A MODIFIED SECTION K AND SECTION BASICALLY IS THE, UH, HEALTH AND SAFETY PORTION OF THE E E O C REGULATION.

AND LATE THIS AFTERNOON, THEY DECIDED THAT, UH, SHOULD AN EMPLOYER ASK THE EMPLOYEE TO RECEIVE A VACCINE THAT THAT WOULD BE, AND COULD BE A MANDATED REQUIREMENT FOR FURTHER FUTURE OR CONTINUED EMPLOYMENT.

ANYWAY, I ENCOURAGE YOU GUYS TO LOOK INTO THAT THAT WAS A LAKE.

THIS HAPPENED IN THAT THAT WENT THROUGH.

YEAH, I HAVE NOT HEARD THAT.

UM, BUT CITI WILL NOT MAKE, NOT MAKING A REQUIREMENT.

UM, NO ONE WILL BE MANDATED.

IT'S DAVE AUSTIN FOR THAT.

NO.

AND THANK YOU.

AND THE OTHER QUESTION I HAVE IS THE CITY GOING TO ATTEMPT TO PROVIDE THE VACCINE FOR ITS EMPLOYEES, AS YOU STATED.

IN OTHER WORDS, THERE, THERE IS, THERE IS A COST THERE'S HEALTH INSURANCE THAT THE CITY PROVIDES.

I MEAN, WOULD THAT BE SOMETHING THAT OBVIOUSLY WOULD JUST ROLL INTO THIS HEALTH INSURANCE COVERAGE, WHEREAS THE EMPLOYEE IS NOT HAVING TO GO OUT THERE AND, UH, PAY THIS RICH, SORRY THAT I DON'T FIND SOMEBODY WHO DOESN'T NEED TO BE THERE.

UH, I DON'T BELIEVE THERE'S GOING TO BE ANY COST TO THE EMPLOYEES OR THE VACCINE.

UM, I'M NOT SURE HOW IT'S GOING TO BE DISTRIBUTED.

UM, I DON'T KNOW THAT THE CITY WILL DO AND MAYBE CAN SPEAK TO THAT.

UM, BUT I DON'T BELIEVE THAT THERE WILL BE CHARGED TO ON POLICE FOR THAT.

SO CHAIRMAN, THIS IS KEN KNIVES, DIRECTOR, AUSTIN RESOURCE RECOVERY.

TO THIS POINT, WE KNOW THERE WILL BE THREE MORE THAN 300 OUTLETS THAT WILL BE DISTRIBUTING THE VACCINE.

AND SO IN TRAVIS COUNTY.

SO IT WILL BE PREVALENT THROUGHOUT THE COMMUNITY, INSTALLED IN THE OPPORTUNITY FOR EMPLOYEES TO GET THE VACCINE.

UM, IT'LL BE PRETTY ROBUST.

UM, AS, UH, AS RICHARD SAID EARLIER, UM, YOU KNOW, IT'S NOT GOING TO BE MANDATORY.

UH, THE CITY HAS SAID THAT, YOU KNOW, THAT'S NOT GOING TO BE THE CASE, BUT WE WOULD ENCOURAGE EVERYONE TO GET IT.

UM, BUT THE SAME RULES WOULD APPLY HERE THAT APPLY TO THE FLU VACCINE.

NOT EVERYONE GETS THE FLU VACCINE.

WE WOULD HOPE AS MANY AS POSSIBLE WITH SIGN UP TO DO IT, BUT, UM, WE'LL, WE'LL STAY INFORMED AND KEEP EVERYONE ABREAST OF WHAT THE OPPORTUNITIES ARE FOR GETTING THE VACCINE AS QUICKLY AS POSSIBLE.

YEAH.

THE QUESTIONS COMMISSIONERS, THIS IS KATIE.

UM, I JUST WANT TO, YOU KNOW, COMMEND Y'ALL ON A JOB WELL DONE.

UH, SOUNDS LIKE, YOU KNOW, YOU DID EVERYTHING THAT YOU COULD TO PREPARE.

OBVIOUSLY IT HASN'T BEEN, YOU KNOW, WITHOUT ITS HARDSHIP, BUT IT PROBABLY WOULD HAVE BEEN A LOT WORSE IF YOU HADN'T DONE THAT PREPARATION.

AND, UM, SO, YOU KNOW, JUST WANT TO SAY THAT, UM, ONE THING THAT YOU MENTIONED THAT A FEW TIMES, UH, WAS THE EMPLOYEE FOOTAGE.

SO I'M WONDERING IF, UM, YOU KNOW, IF THERE HAS BEEN ANY HAZARD PAY OFFERED OR JUST, YOU KNOW, SALARY INCREASES IN GENERAL.

I KNOW THAT WE'VE HEARD FROM Y'ALL BEFORE ABOUT THE DIFFICULTY IN HIRING.

AND SO IT SEEMS LIKE, YOU KNOW, MAYBE THE SALARY BEING OFFERED IS NOT SUFFICIENT, IS THAT BEEN EXAMINED? UM, YOU KNOW, EARLIER IN THE YEAR OF THE CITY MANAGER AND I THINK IT AS WELL, UM, THERE WAS SOME, UH, PAIN ENHANCEMENT OF A THOUSAND DOLLARS PAID TO EMPLOYEES ON THE FRONT LINE EITHER.

I DON'T THINK THAT WAS DEDICATED STRICTLY TO OUR DEPARTMENT.

I THINK THAT WAS WIDE.

UM, BUT THAT, YES, THERE WAS ADDITIONAL MONEY FOR EMPLOYEES AND COMMISSIONER.

UM, AGAIN, KEN SNIPES, UM, GOING FORWARD, WE ARE LOOKING AT, UH, AS A MATTER OF FACT, RIGHT NOW WORKING WITH HRD TO LOOK AT THE PAY THAT WE'RE OFFERING OUR CDL HOLDERS RIGHT NOW, BECAUSE, UH, AS RICHARD TALKED ABOUT EARLIER, WE'RE LOSING THEM TO THE VARIOUS, YOU KNOW, UH, LOGISTICS, UH, SUPPORT AGENCIES RIGHT NOW.

UM, IF YOU CAN DRIVE A BOX TRUCK THEY'RE HIRING AND THEY'RE PAYING MORE THAN WE PAID, AND THAT'S BEEN ONE OF THE MAJOR FACTORS THAT HAS CAUSED US TO LOSE FOLKS AS THEY POINT TO THE ADDITIONAL PAY.

AND, UM, SO WE'RE WORKING ON THAT.

UM, WE JUST STARTED,

[00:55:01]

UH, AS A MATTER OF FACT, WE SUBMITTED SOME DOCUMENTATION FOR APPROVALS ON, UH, INCREASING THE PAY RATE, UH, THAT OUR DRIVERS ARE RECEIVING.

YOU KNOW, I CAN ECHO THAT FROM THE PRIVATE SIDE.

THERE'S OBVIOUSLY INCREDIBLE COMPETITION POACHING.

EVERY INDUSTRY IS FACING THE SAME DILEMMA AND THE WINNERS SEEM AT THIS POINT IS GOING TO BE THE, UH, THE AMAZONS ARE UPS.

FEDEX GUYS ARE THE WORLD.

IT'S A MUCH EASIER, OR I SHOULD SAY THAT THE PAY IS LITERALLY EXTREMELY COMPETITIVE.

AND FOR US TO, UH, TO ADDRESS THAT, WHICH WE DID COVER THIS A COUPLE OF THREE MONTHS AGO IN ONE OF OUR SESSIONS.

AND WE NEED TO FIGURE OUT A WAY TO, TO KEEP AND COMPENSATE GOOD EMPLOYEES.

AND I THINK THAT THE STAFF HAS DONE A GREAT JOB OF, OF REVIEW AND ADD INTO CONSIDERING THAT OPPORTUNITY.

SO I I'D LOOK, I'D BE VERY INTERESTED TO SEE HOW WE ARE OR LOOKING AT, UH, APPROACHING THIS AND WHAT TYPE OF, YOU KNOW, BENEFIT PLAN WE CAN, UH, INCLUDE TO KEEP SOME OF THE, UH, SOME OF THE EMPLOYEES FROM JUMPING SHIP, BUT, UH, MAYBE MY 2 CENTS.

OKAY.

UP QUESTION ABOUT THAT, UM, THAT THOUSAND DOLLAR HAZARD PAY OR WHATEVER IT WAS CALLED.

WAS THAT A ONE-TIME THING? YEAH.

OKAY.

UM, YOU KNOW, I'M JUST THINKING ABOUT LIKE HOW, YOU KNOW, IF YOU'RE IN THAT POSITION AND HOW TO KIND OF STRUCTURE AND, UM, CALCULATE WHAT IT WILL TAKE TO KEEP PEOPLE THERE.

I MEAN, OBVIOUSLY I REALIZED, LIKE YOU ALSO GET TO MAKE THESE DECISIONS, UH, ON YOUR OWN, BUT I WOULD SUGGEST THAT IT WOULD BE APPROPRIATE TO HAVE SOMETHING LIKE THAT STRUCTURED SO THAT YOU, YOU KNOW, THOSE WORKERS HAVE SOMETHING TO LOOK FORWARD TO EVERY QUARTER OR SOMETHING.

UM, SO THERE'S A REASON TO STAY ON.

UM, AND YEAH, I MEAN, IF IT WAS ME DRIVING A DELIVERY TRUCK SOUNDS A LOT EASIER, SO I CAN UNDERSTAND WHY IF YOU'RE GETTING EVEN THE SAME PAY, WHY YOU MIGHT BE DEPARTING FOR THAT.

SO, YOU KNOW, UM, FOR WHAT IT'S WORTH, I CERTAINLY SUPPORT, YOU KNOW, WHATEVER THAT WAGE IS.

UH, THEY SHOULD BE GETTING SIGNIFICANTLY MORE TO MAKE IT WORTH THEIR WHILE TO STAY.

THANK YOU FOR ALL.

Y'ALL ARE DOING ANY OTHER QUESTIONS, COMMENTS, MELISSA.

YES.

THANK YOU.

I JUST WANT TO SAY THAT WHAT STRUCK ME A LOT FROM YOUR PRESENTATION WAS YOU WERE TALKING ABOUT EL PASO AND HOW THEY HAD TO STOP THEIR RECYCLING PICKUP.

AND, YOU KNOW, I JUST FEEL SO FORTUNATE TO BE IN A CITY TO WHERE WE HAVE THE RESOURCES IN ORDER TO CONTINUE OUR ZERO WASTE EFFORTS.

AND, YOU KNOW, IT'S UNFORTUNATE FOR EL PASO TO BE PUT IN THAT POSITION, BUT THAT REALLY STRUCK ME IN REGARDING TO KEEPING EMPLOYEES PICKING UP THE ROOTS.

THIS MIGHT SEEM A LITTLE BIT OF AN ODD QUESTION, BUT, UM, GOODWILL LOCALLY IS VERY, UM, KNOWN AND PROMINENT FOR HIRING FELONS.

AND IT'S PEOPLE THAT HAVE SERVED THEIR TIME.

THEY'VE GOTTEN OUT, CAN REBUILD THEIR LIVES.

AND THERE'S NOT A LOT OF OPPORTUNITIES FOR PEOPLE LIKE THAT THAT HAVE FELONIES TO GET BACK INTO THE WORKFORCE AGAIN, AND GOODWILL HAS TAKEN UP THAT CRUTCH FOR A LOT OF PEOPLE.

AND THERE'S ALSO THE RESTAURANT INDUSTRY, BUT IT'S NOT REALLY A CAREER.

AND I DON'T KNOW THE CURRENT STATUS OF YOUR HIRING IF IT ALLOWS THAT.

BUT, UM, I DON'T, AND IT'S JUST THE THOUGHT, AND I KNOW THAT GOODWILL MARKETS, UM, THEMSELVES AS BEING AN ADVOCATE FOR HIRING FELONS AND HELPING PEOPLE CREATE CAREERS FOR THEIR, FOR THEIR FUTURES AND THEIR FUTURE FAMILIES.

SO JUST AN IDEA, JUST AN IDEA IN THOUGHT.

RIGHT.

GREAT IDEA.

GREAT THOUGHT.

UM, WE W WE ACTUALLY HAVE, UH, WORKED WITH GOODWILL AND WE'VE HAD EMPLOYEES THAT ACTUALLY CAME FROM GOODWILL OR THAT WE'VE EMPLOYED.

AND, UH, THE CITY IS A SECOND CHANCE EMPLOYER.

WE DON'T ASK, UH, ABOUT BACKGROUND CHECKS.

SO, UM, UH, YOU KNOW, THIS IS AN OPPORTUNITY, UH, WE DON'T WANT TO HOLD SOMEONE IF THEY HAVE MADE A MISTAKE IN THE PAST, WE DON'T WANT TO CUT THEM OFF.

UM, SO THIS GIVES EVERYONE A SECOND CHANCE TO MAKE A MENTOR THING AND, AND SHOW THAT THEY WERE, UH, THAT'S, THAT THEY DON'T NEED TO BE DEFINED LIKE THAT.

SO, UM, WE

[01:00:01]

UNDERSTAND.

YEAH.

AND I'LL ECHO RICHARD'S COMMENTS THERE.

WE HAVE, THE CITY HAS BEEN VERY GOOD AT, UH, REACHING OUT TO TWO SECOND OPPORTUNITIES WITH EMPLOYEES AT, UH, I THINK WE'VE PROBABLY BEEN DOING THAT FOR WELL OVER 20 YEARS NOW, AS FAR AS REACHING OUT AND GIVING, GIVING FOLKS A SECOND CHANCE, ANOTHER OPPORTUNITY, BUT NONETHELESS, ANY OTHER QUESTIONS, COMMISSIONERS, HEARING, NO OTHER QUESTIONS.

RICHARD CAN MAYBE THANK YOU VERY, VERY MUCH WONDERFUL UPDATE.

I APPRECIATE THIS.

PLEASE STAY SAFE.

AND, UH, GOD LET'S STAY TUNED.

THANKS GUYS, COMMISSIONERS.

UH, LET'S SEE, MOVING ALONG HERE, OUR NEXT ITEM

[3B. Discussion and Action: Citywide Diversion Rate—Gena McKinley]

OF BUSINESS IS ITEM THREE B, WHICH IS THE CITYWIDE DIVERSION.

AND WELL, LET ME, LET ME BACK UP HERE.

I APOLOGIZE COMMISSIONERS, YOU KNOW, THIS IS A DISCUSSION ACTION ITEM, THE, UH, PREVIOUS ITEM, THE PANDEMIC RESPONSE ITEM, AND WE CAN CHOOSE JUST TO, AGAIN, JUST VOICE SUPPORT FOR STAFF AND THE EFFORTS THAT, UH, THEY HAVE DONE AND, AND HOPE THAT, UH, WE CAN CONTINUE MAKING POSITIVE STRIDES WHERE WE CAN JUST LET THIS, YOU KNOW, MOVE ON AND SAY GUYS, GREAT JOB AND THANK YOU FOR THE HARD WORK, BUT, UH, IT'S UP TO THE WILL OF THIS COMMISSIONER.

OKAY.

ALL RIGHT.

AND I GUESS WE'LL MOVE ON TO ITEM A, TO TWO B I MEAN, I'M SORRY, THREE B ITEM THREE B, WHICH IS A CITYWIDE DIVERSION RATE.

AND I THINK THERE'S ANOTHER, UH, PRESENTATION POWERPOINT.

GOOD EVENING COMMISSIONERS.

THIS IS TINA MCKINLEY, AND I APOLOGIZE.

MY VIDEO IS MESSING UP.

IT'S I DON'T KNOW IF IT SHOWS IT BOUNCING BACK AND FORTH FOR YOU GUYS.

SO I'M GOING TO STOP THE VIDEO AND YOU WILL JUST HEAR MY VOICE, BUT I'M GINA MCKINLEY.

I'M THE STRATEGIC INITIATIVES DIVISION MANAGER AT AUSTIN PUFFERY.

AND