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[00:00:02]

SURE.

[CALL TO ORDER]

OKAY.

RIGHT NOW, RIGHT NOW, FIVE 31.

AND WE WERE STOPPED.

APRIL'S WATER IN A WASTEWATER COMMISSION, THREE EURO MEETING BY VIDEO CONFERENCING.

UH, FIRST WE'LL COME COMMISSIONER.

JUDY MUST GO UP FOR THE COMMISSION WILL COME ON BOARD AND WE WILL CODE THE ROAD.

AND I BELIEVE WE GOT COMMISSIONER MORNING, YETI COMMISSIONER PAIN, ALL THE CASTLEBERRY, MOSCOW WILLIAMS FISHER, AND, UH, COMMISSIONER MICHELLE.

WON'T BE ABLE TO ATTEND AND HOPEFULLY COMMISSIONER TO THE APAC.

WE ARE JOINED US PRETTY SOON.

ALL RIGHT.

AND THERE IS NO SEASONS COMMUNICATIONS, SO WE WILL MOVE ON TO ITEM

[A. APPROVAL OF MINUTES]

A APPROVAL OF MINUTES ON THE FEBRUARY 3RD, 2021.

WHAT WASTEWATER COMMISSION WE GO TO CODE 18 AND I JUST GOT MINOR CORRECTION THAT NEEDED TO BE DONE.

UM, ITEM E BEFORE THE COMMISSION COMMISSIONER TESL PERRY'S MOTION.

SHOULD IT BE COMMISSIONED COMMISSION? THAT'S AN ALIGNMENT CORRECTION.

UH, COMMISSIONER'S GOT ANY OTHER QUESTIONS OR ANY MOTION TO APPROVE THE MINUTES.

I'LL MAKE A MOTION FOR APPROVAL AS AMENDED.

UH THAT'S.

APPROVE IT.

IS THERE A SECOND? I'LL SAY, CAN YOU OKAY? OH, IN FAVOR, UH, THE COMMISSIONER, UH, HE SPRANG UP, PLEASE CALL AT ALL.

COMMISSIONER MORIARTY? YES.

COMMISSIONER PEN.

YES.

UH, CON UH, CHAIR LI UH, VICE CHAIR.

CASTLEBERRY.

YES.

YEAH.

COMMISSIONER MUSGRAVE.

YES.

COMMISSIONER WILLIAMS. YES.

COMMISSIONER FISHER.

YES.

THANK YOU.

IT'S NOT COMPLETE AS AMENDED.

THIS IS NOT HOW I OH, YES.

THANK YOU.

OKAY.

ALL RIGHT.

[B. ITEMS FOR COMMISSION’S REVIEW AND RECOMMENDATION FOR APPROVAL TO CITY COUNCIL]

IT'S MOVED, UM, TO, UH, TO ITEM B AND WE WILL GO AROUND THE TABLE AND AS A COMMISSIONER, IF WANT TO PULL OUT ANY SHAME OR ANY RECUSALS? COMMISSIONER MOORE, YETI, NO QUESTIONS, NO ROUTINES COMMISSION.

OKAY.

NO QUESTIONS.

RECUSAL ON ITEM B EIGHT.

WE'RE A SUB-CONSULTANT ON THAT DESIGN TEAM.

THANK YOU, COMMISSIONER BOWL.

NOPE.

NO RECUSAL.

NO QUESTION.

THANK YOU.

AND I GOT QSO, UM, ITEM NUMBER EIGHT, BECAUSE OF THE CONTRACT.

ARE YOU SMOKING? UM, ONE OF THE PROJECTS THAT WE DESIGNED, SO I NEED TO RECUSE ON IT.

VICE CHAIR, KISSEL PERRY.

I HAVE NO RECUSALS.

I HAVE A QUESTION ON ITEM EIGHT.

OKAY.

LET ME SHOULD NOT MUCH WORLD.

NO RECUSALS, NO QUESTIONS.

THANK YOU.

COMMISSIONER WILLIAMS. RECUSALS.

HAVE NO QUESTIONS.

COMMISSIONER FISHER, NO QUESTIONS, NO RECUSALS.

OKAY.

SORT OF CONSENT ITEMS OR ITEMS? ONE, TWO, THREE, FOUR, FIVE, SIX, SEVEN, NINE, 10.

IS THERE A MOTION TO APPROVE IT? NOT HOW I, SOME MOTION MADE BY COMMISSIONER HALL.

CASTLEBERRY WILL.

SECOND VICE CHAIR.

CASTLEBERRY.

SECOND, MISS BRANCA, PLEASE CALL THE ROLL.

YES, SIR.

COMMISSIONER MORIARTY? YES.

COMMISSIONER PEN.

YES.

[00:05:01]

COMMISSIONER HO YES.

CHAIR LEE.

YES.

VICE CHAIR.

CASTLEBERRY.

YES.

COMMISSIONER MUSGROVE.

YES.

COMMISSIONER WILLIAMS. YES.

COMMISSIONER FISHER.

YES.

UH, APPROVAL, UH, WITH, UH, UNANIMOUS APPROVAL AND TRITA, UH, OFF THE DYESS.

OKAY.

YES.

AND, AND THE COMMISSIONER MICHELLE IS, UH, UH, A 10TH.

YES.

WITH COMMISSIONER MICHELLE ABSENT AND COMMISSIONER TREE AT ALL, UM, OFF THE DICE OR ABSENT IF SHE DOESN'T JOIN US, UH, DURING THE MEETING.

THANK YOU.

[B.8. Recommend approval to award and execute a construction contract with Santa Clara Construction, Ltd (MBE)., for the Bryker Road Water and Wastewater Pipeline Renewal project in the amount of $1,417,578 plus a $141,757.80 contingency, for a total contract amount not to exceed $1,559,335.80. (District 10)]

AND WE WILL ASK CONDUCT ITEM B EIGHT, PLEASE.

OKAY.

ITEM B EIGHT.

I'LL READ IT.

IT IS A TO RECOMMEND APPROVAL TO AWARD AND EXECUTE A CONSTRUCTION CONTRACT WITH SANTA CLARA, CONSTRUCTION, LTD MBE FOR THE BRIDE PER ROAD, WATER AND WASTEWATER PIPELINE, RENEWABLE PROJECTS, AND THE AMOUNT OF $1,417,578 PLUS $141,757 AND 80 CENTS CONTINGENCY OR A TOTAL CONTRACT AMOUNT, NOT TO EXCEED 1,000,505 FEET, $559,335 AND 80 CENTS.

AND THIS IS IN DISTRICT 10.

UM, WE HAVE, I HAD A QUESTION ON IT.

UM, UH, I NOTICED THAT SANTA CLARA, UH, CONSTRUCTION HAS HAD QUITE A FEW CONTRACTS WITH AUSTIN WATER.

UM, AND THE LAST FEW YEARS I'M GETTING, I'VE GOTTEN TO RECOGNIZE, UM, THEIR NAME.

AND, UM, I ALSO NOTED THAT THIS, UH, THE WRITEUP, UH, HAD, UH, EMPHASIZE THAT THIS CONSTRUCTION CONTRACT IS TIME SENSITIVE.

UM, SO MY QUESTION WOULD BE, YOU KNOW, DO THEY HAVE ADEQUATE RESOURCES AND COMMITMENTS FOR THIS PROJECT? BRING IN SOME OF OUR ENGINEERING STAFF TO HELP ANSWER THAT GOOD EVENING, COMMISSIONERS, COMMISSIONER CASTLEBERRY, SHAY ROLSON ASSISTANT DIRECTOR FOR ENGINEERING.

UM, WE, UH, YOU'RE RIGHT.

SANTA CLARA HAS WON A NUMBER OF PROJECTS RECENTLY.

UM, THE, THE CONTRACT, THE STANFORD CITY CONTRACT HAS REQUIREMENTS FOR COMPLETION TIME.

AND BY ENTERING INTO A CONTRACT WITH US, THEY COMMIT TO THOSE, UH, COMPLETION DATES.

AND OUR STANDARD PROJECT MANAGEMENT PRACTICES ARE TO MONITOR THE SCHEDULE REQUIREMENTS, SCHEDULE FROM THEM UPFRONT, AND THEN MONITOR IT AS WE GO ALONG AND DEVELOP RECOVERY SCHEDULES.

IF THEY FALL BEHIND, WE DON'T HAVE ANY INDICATION THAT, UM, THAT THEY DON'T HAVE THE RESOURCES TO, TO GET THIS WORK DONE, OR WE BELIEVE THERE IS SUFFICIENT TIME IN THE CONTRACT FOR THEM TO ORGANIZE THEIR CREWS, UM, TO ACCOMPLISH THE WORK THAT THEY HAVE.

OKAY.

THANK YOU.

THAT'S WHAT I WANTED.

THERE'S BEEN NO INDICATION.

FANTASTIC.

THANK YOU.

UM, WITH THAT, UH, IS THERE ANY OTHER QUESTIONS OR DISCUSSION I'LL ENTERTAIN A MOTION FOR APPROVAL? I MOVE, WE APPROVE ITEM B, COMMISSIONER MESS GROVE, UM, NEWS TO APPROVE.

DO I HAVE A SECOND OR YOU ALREADY SENT A SECOND ADD BY MORIARTY AND COMMISSIONER.

MORIARITY SORRY.

UM, AND I'LL TAKE A, UH, CAN I DO A SHOW OF HANDS OR DID WE HAVE TO DO A ROLL CALL BLANCA? I'LL LET YOU DO A ROLL CALL.

SOUNDS GOOD.

UH, WITH COMMISSIONER MORIARTY, UH, APPROVAL AS HIS SECOND COMMISSIONER, PENN IS RECUSED COMMISSIONER HO UH, COMMISSIONER MICHELLE IS ABSENT.

UH, CHAIR LEE IS RECUSED, UH, COM UH, VICE CHAIR CASTLEBERRY.

YES.

UM, COMMISSIONER MUSK GROVE, UH,

[00:10:01]

MADE THE MOTION.

COMMISSIONER WILLIAMS. YES.

COMMISSIONER FISHER.

YES.

AND COMMISSIONER CERITA IS ABSENT.

SO THAT IS, UM, APPROVAL WITH, UH, TWO RECUSALS AND COMMISSIONERS MICHELLE AND TRIANA ABSENT.

THANK YOU, BLANCA.

TWO COMMISSIONERS, UH, BLANCA.

HOW MANY VOTES DID THAT GIVE? OKAY.

I DON'T THINK HE GOT ENOUGH TO HAVE A QUORUM, SO IT'LL GO TO THE COUNCIL WITH NO RECOMMENDATION.

DID WE GET SIX POSITIVES ON THAT? HMM, TWO, THREE, FOUR, FIVE.

I SEE.

HOLD ON ONE SECOND.

ONE, TWO, THREE WITH COMMISSIONER HILL.

I BELIEVE IT SAID SIX, SO BARELY, BUT YES, SIR.

WE DO HAVE, THANK YOU.

I THOUGHT IT WAS FINE.

THANK YOU.

AND I'LL RETURN THE MEETING BACK TO CHARLIE.

[C.1. Officer Elections of the Water and Wastewater Commission; Chair and Vice-Chair]

THANK YOU.

AND THEN WE'LL MOVE ON TO ITEM C1, OBVIOUSLY THE MISSION OF THE WATER AND WASTE WATER COMMISSION, CHAIR, AND VICE CHAIR.

SO IS THERE ANY NOMINATION I'D LIKE TO NOMINATE A CHAIR LEAD TO SERVE AGAIN AS CHAIR, ESPECIALLY BECAUSE HE KIND OF GOT STUCK WITH A PANDEMIC.

HE DIDN'T REALLY GET TO CHAIR.

MAYBE WE CAN RETURN TO IN-PERSON MEETINGS.

THANK YOU.

AND NOW ACCEPTED THE NOMINATION.

IS THERE ANY OTHER NOMINATION, IF NOT, WE WILL ASK THE BRONCHITIS PLEASE.

YES, SIR.

COMMISSIONER MORIARTY.

COMMISSIONER PEN.

YES.

COMMISSIONER HO.

YES.

FOR CHILI'S VICE-CHAIR CASTLEBERRY.

YES.

MR. MUSGROVE? YES.

COMMISSIONER WILLIAMS. YES.

COMMISSIONER FISHER.

YES.

THAT IS EIGHT YESES FOR CHAIR LEE AS A CHAIR.

THANK YOU.

AND WE, NOW WE WILL EVACUATE, UH, THAT MY CHAIR AND I WERE NOMINATE COULDN'T VICE CHAIR, CASE OR PERRY, OR CONTINUE OR SERVICE WHERE YOU ACCEPT MY NOMINATION.

UH, YEAH, MY NOMINATION.

YES.

THANK YOU.

IS THERE ANY OTHER AMMUNITION, IF NOT OR YES, SIR.

COMMISSIONER MORIARTY.

COMMISSIONER PEN? YES.

COMMISSIONER HOE? YES.

CHAIR LEE.

YES.

COMMISSIONER MUSGROVE.

YES.

COMMISSIONER WILLIAMS. YES.

COMMISSIONER FISHER.

YES.

YES.

OKAY.

UH, VICE CHAIR, CASTLE BERRIES, UM, NOMINATION, UH, MOVES EIGHT WITH, UH, COMMISSIONERS MICHELLE AND TRITA ABSENCE.

THANK YOU.

PRACTICE.

[D.1. Appointment of Budget Committee Members and Officers; Chair and Vice-Chair]

WE WILL MOVE ON TO ITEM D ONE APPOINTMENT OF BUDGET COMMITTEE MEMBERS AND OFFICERS OR CHAIR AND VICE CHAIR.

AND I DISCUSSED WITH COMMISSIONER SHE'S THE CURTAINS CHAIR OR THE BUDGET COMMITTEE AND A COMMISSION I'M SURE IS VICE CHAIR FOR THE BUDGET COMMITTEE AND THEY ARE INTERESTED IN CONTINUING SERVING THE COMMUNITY.

SO I'D LIKE TO APPOINT NAME, CONTINUE WITH YOUR SERVICES.

AND RIGHT NOW WE GOT, UM, PERMISSION OF FISHER AND MORIARTY IN THE PEN OR THE BUDGET COMMITTEE MEMBERS.

[00:15:04]

UH, WELL ITEM D TWO, AND WHEN, UH, COMMISSIONER IS AVAILABLE.

THAT CAN SCHEDULE IT.

THAT'S MORE APPROPRIATE.

LET'S MOVE THIS SKIP ITEM EACH THREE

[E.1. Update from Joint Sustainability Committee Meeting]

AND MOVE ON TO ITEM E ONE UPDATE FROM JONES SUSTAINABILITY COMMITTEE MEETING, COMMISSIONER HALL.

THANK YOU, JEFF.

UM, SO THE, A MEETING, AS YOU COULD IMAGINE, FOCUS A LOT ON THE, UM, THE, UH, THE SNOWSTORM AND A LOT OF THE COMPENSATION AROUND, UM, UH, RESILIENCY PLAN AND HOW A LOT OF THE, UH, THINGS THAT, YOU KNOW, GENERALLY THE, THE COMMUNITY TYPE FOR GRANTED WAS MISSING.

AND SOME OF THE THINGS THAT RELATED TO WHAT WE DOING, UM, SOME OF IT HAS TO DO WITH A CONVERSATION AROUND, UH, YOU KNOW, COMMUNITY CENTER, UH, AND SO ON, AND ALSO THE FOOD NETWORK, UM, HOW PEOPLE CAN GET TO A FOOD CHOICE DURING THE SNOWSTORM.

SO I IMAGINE AS WE PROGRESS FORWARD, UH, THE CITY JUST HIRE, UH, SUSTAIN THE, UM, RESILIENCY OFFICER, CHIEF RESILIENCY OFFICER THAT IS REPORTED DIRECTLY TO AN ASSISTANT CITY MANAGER.

UH, AND I BELIEVE SOME OF THE CONVERSATION GOING FORWARD, UM, I'M SURE WOULD HAVE A LOT OF NEXUS TO DO WITH WATER, ENERGY, FOOD, ACCESS, UH, SAFETY FOR THE COMMUNITY.

UM, SO IT'S RELATED TO A COUPLE OF ITEMS IN OUR AGENDA LATER TODAY.

OBVIOUSLY WE HAVEN'T DONE SORT OF AN AFTER ACTION REPORT, UH, AS FAR AS YOU WATER AND WASTEWATER IS CONCERNED.

UM, SO I, I DIDN'T WANT TO OVER W I DIDN'T DISCUSS ANY ITEM RELATED TO THAT BECAUSE I WANTED TO SEE THE ACTUAL APP TO ACTION FIRST.

UM, BUT CONSIDERING THAT THERE'S A COMMITTEE BEING A WORK GROUP, OR THAT'D BE INFORMED FOR THE FEBRUARY SNOWSTORM, UH, I WOULD HIGHLY ENCOURAGE THAT THE WORK OF THAT WORK GROUP, UH, REVOLVE AROUND CHINA, THINK OF WAY THAT OUR COMMUNITY CAN BE MORE RESILIENT AND HOW AUSTIN WATER CAN PLAYS A PART, UM, YOU KNOW, THINGS RELATED TO URBAN FARM, UH, YOU KNOW, HOW CAN WE HELP HAVE THEM SHOWED US SOME OF THE CAUSE, UM, THINGS OF THAT NATURE.

SO I JUST WANT TO SHARE THAT HIGH LEVEL, UH, CAUSE I THINK IS RELEVANT TO WHAT WE'RE GOING TO BE DISCUSSING TODAY.

THANK YOU.

COMMISSIONER HALL.

UH, COMMISSIONER SCOTT, ANY QUESTION TO COMMISSIONER HALL? OKAY, GO AHEAD.

I JUST HAVE ONE QUESTION.

YOU SAID THAT, UM, THE RESILIENCY OFFER OFFICER REPORTS DIRECTLY TO THE CITY MANAGER.

SO THEY'RE NOT IN A DEPARTMENT OR THE CITY MANAGER'S OFFICE, IS THAT RIGHT? NO, THEY, UH, THAT OFFICER REPORT TO AN ASSISTANT CITY MANAGER, SO NOT, NOT ON THE SAME RANK, UM, BUT IT WAS FOR CONTEXT, IT WAS VERY CRITICAL WHEN THE JOYCE SUSTAINABILITY COMMITTEE DISCUSSED THE RECOMMENDATION FOR THAT POSITION, THAT WE FELT STRONGLY THAT THAT POSITION SHOULD BE IN THE EXECUTIVE RANK, UH, TO KEEP THE CONVERSATION ABOUT CLIMATE CHANGE AND, AND COMMUNITY EQUITABLE, UH, LENS IS IN THE FOREFRONT.

AND, UM, IN THE HIGHEST RANKED THAT THE IT'S NOT A TOKEN POSITION THAT DOES NOT HAVE, UH, POWER, UH, FOR CONTEXT.

THANK YOU.

YES.

ANY OTHER QUESTIONS FOR COMMISSIONER HALL? WE WILL MOVE ON TO

[F.1. COVID-19 – Austin Water Operations, Staff and Financial Impact Update]

ITEM F1 COVID-19 AUSTIN, WATER OPERATIONS STUFF, AND THE FINANCIAL IMPACT UPDATE THIS ONE SECOND.

GOOD AFTERNOON.

I'M HAVING TROUBLE GETTING MY VIDEOS STARTED.

OKAY, HERE WE GO.

UM, I'M HERE TO PROVIDE AN UPDATE AND MY NAME IS JOSEPH GONZALES, ASSISTANT DIRECTOR AUSTIN WATERS,

[00:20:01]

AND I'LL PROVIDE A BRIEF UPDATE ON OUR CUSTOMER ASSISTANCE THEY'LL RELEASE PROGRAM, AS WELL AS A COVID-19 FINANCIAL UPDATE.

AND I'LL START WITH OUR PLUS ONE BILL RELIEF PROGRAM IN MARCH.

THE PLUS ONE PROGRAM PROVIDED A $795,000 IN BILL RELIEF TO, UH, 2,579 CUSTOMERS FOR A TOTAL OF 12 AND A HALF MILLION OF PAYMENT ASSISTANCE SINCE LAST APRIL.

UM, AS FAR AS THE FINANCIAL IMPACT OF, OF, OF COVID-19, I'LL PROVIDE A BRIEF OVERVIEW OF, OF WATER DEMAND, REVENUES AND EXPENSES FOR, FOR WATER DEMAND.

CUSTOMER WATER DEMAND CONTINUES TO TRACK ABOVE BUDGETED LEVELS, UH, PARTICULARLY WHEN, WHEN THE WINTER STORMS ARE IN.

UM, AND, AND ALSO, YOU KNOW, BECAUSE COMMISSION DIDN'T MEET LAST MONTH, I'D LIKE TO POINT OUT THAT WHILE CUSTOMER DEMAND WAS ALMOST 19% ABOVE EXPECTATIONS IN FEBRUARY DUE TO THE WINTER STORM.

UH, BUT BECAUSE OF OUR WINTER STORM BILL RELIEF EFFORTS THAT WE'LL DISCUSS LATER, UM, THAT WON'T RESULT IN ADDITIONAL REVENUE FOR THE, FOR THE UTILITY, UH, WHILE IN MARCH DEMAND WAS 5.4% HIGHER THAN EXPECTED, OR ABOUT 200 MILLION GALLONS ABOVE BUDGETED LEVELS.

NOW, NORMALLY THIS WOULD BE AN INDICATION OF, OF HIGHER REVENUES TO COME IN APRIL, BUT AGAIN, SOME OF THAT WILL LIKELY BE OFFSET BY OUR ONGOING BILL RELIEF EFFORTS.

NOW FROM A REVENUE PERSPECTIVE, YOU KNOW, FEBRUARY WATER AND WASTEWATER REVENUES WERE ACTUALLY ABOUT 8.3 MILLION, UH, BELOW EXPECTED LEVELS, UH, FOR, FOR ALL CUSTOMER CLASSES, RESIDENTIAL MULTIFAMILY, AND COMMERCIAL DUE PRIMARILY TO, TO BILLING DELAYS CAUSED BY THE WINTER STORM.

AND WE WEREN'T ABLE TO GET OUT AND DO METER READS, UH, FOR, FOR THE WEEK OF THE STORM.

UM, AND AS A RESULT, OUR, OUR BILL CYCLES WERE, WERE ALL DELAYED.

UM, SO THAT, THAT $8 MILLION APPEARS TO BE PRIMARILY RELATED TO TWO BILLING DELAYS.

UM, HOWEVER, YOU KNOW, SOME OF THE FEBRUARY SHORTFALL WAS, WAS MADE UP IN MARCH, WHICH WAS SIX AND A HALF MILLION ABOVE BUDGET EXPECTATIONS.

AND, AND, YOU KNOW, IN TERMS OF YEAR TO DATE REVENUES THROUGH MARCH A YEAR-TO-DATE REVENUES ARE OUT 10.9, ALMOST 11 MILLION ABOVE BUDGETED LEVELS.

UH, SO WE'RE STILL IN GOOD SHAPE FROM, FROM A REVENUE PERSPECTIVE.

AND THEN WITH REGARD TO EXPENSES, UH, YOU KNOW, WE DON'T SAY WE'RE NOT SEEING A WHOLE LOT OF ONGOING, UH, COVID-19 RELATED EXPENSES, BUT, UM, COVID-19 EXPENSES THROUGH MARCH, UH, FOLLOWED 4.3 MILLION.

AND THESE EXPENSES, YOU KNOW, PRIMARILY, YOU KNOW, THE ONGOING EXPENSES FOR TEMPERATURE MONITORING, BUT WE, WE HAVE HAD OTHER EXPENSES RELATED TO PERSONNEL AND, AND PERSONAL PROTECTIVE EQUIPMENT.

NOW, AUSTIN WATER CONTINUES TO MONITOR THE FINANCIAL IMPACTS OF THE PANDEMIC CLOSELY.

UH, BUT WE'RE CONFIDENT THAT WE CAN SUSTAIN OUR FINANCIAL POSITION, UH, THROUGHOUT THE DURATION OF THE PANDEMIC.

IN FACT, SINCE REVENUES FOR THE YEAR ARE ALMOST 11 MILLION ABOVE BUDGET EXPECTATIONS, AND, YOU KNOW, DESPITE THE WINTER STORM BILLING DELAYS, AND BECAUSE WE DON'T HAVE ANY SIGNIFICANT ONGOING COVID RELATED EXPENSES, UH, WE, WE DON'T BELIEVE THE PANDEMIC WILL HAVE ANY ONGOING IMPACT ON OUR FINANCIAL CONDITION.

AND WE'LL PROPOSE THAT THIS BE THE LAST COVID FINANCIAL, UH, IMPACT UPDATE.

UH, AND WITH THAT, I'D BE HAPPY TO ANSWER ANY QUESTIONS, ANY QUESTIONS OKAY.

YOU MUST BE DOING A GOOD JOB.

THANK YOU.

THANK YOU FOR YOUR PRESENT INFORMATION.

[F.2. Austin Water February Winter Storm Event Briefing]

LET'S MOVE ON ITEM F TO AUSTIN WATER, FEBRUARY WINTER STORM EVENT.

WHAT DO YOU THINK? THANK YOU, CHAIR.

UH, THIS IS DIRECTOR GREG MAZARRA, SO I'LL GET US KICKED OFF TONIGHT.

SO APPRECIATE THE OPPORTUNITY TO UPDATE YOU ALL ON THE WINTER STORM FROM FEBRUARY AS YOU'LL SEE IN THE PRESENTATION TONIGHT, AND IT GETS FAIRLY DETAILED.

WE REALLY WANT TO PROVIDE YOU A COMPREHENSIVE OVERVIEW, UM, THAT THE FEBRUARY WINTER STORM HAVE IMPACTED, UH, EVERY ASPECT OF FOSTERING WATERS, OPERATIONS, STAFF, AND SYSTEMS. AND, UM, WE'LL SHARE THAT WITH YOU TODAY, WHICH IS PROBABLY THE START OF JUST THE BEGINNING OF ULTIMATELY, YOU KNOW, WORKING THROUGH ALL THE AFTER ACTION PROCESSES WITH THIS STORM AND, AND MORE THAN JUST AUSTIN, THIS, UH, THIS WINTER STORM, OF COURSE, AS YOU ALL KNOW, WAS A STATEWIDE EVENT, UH, AFFECTING, UH, THE ENTIRE STATE OF TEXAS AND, UH, TENS OF MILLIONS OF PEOPLE.

UH, TCEQ HERE RECENTLY SHARED SOME DATA ON THEIR WEBSITE

[00:25:01]

OVER 2300 WATER UTILITIES, EXPERIENCED A BOIL WATER NOTICE OR OTHER FORMS OF DISRUPTION DURING THIS EVENT.

UH, LAST WEEK, UH, I HAD AN OPPORTUNITY TO ATTEND A MEETING WITH OTHER LARGE UTILITY DIRECTORS ACROSS THE STATE AND SHARE OUR JOINT EXPERIENCE AND, UH, AND, UH, THINGS THAT WORKED AND DIDN'T WORK AND WHAT WE'VE COMMITTED TO CONTINUING THAT DIALOGUE, UH, AS WE'RE ALL LEARNING, UH, HOW TO, UH, BEST, UH, ADAPT TO, UH, A WINTER VORTEX OF THIS NATURE.

UH, THE BRIEFING TODAY WILL BE CONDUCTED BY SEVERAL OF OUR EXECUTIVES.

WE'LL BE PROVIDING A PRETTY GOOD OVERVIEW OF THE IMPACTS TO OUR SYSTEM.

UH, SOME OF THE, UH, THE DEMANDS THAT WE EXPERIENCED, UH, OUR, OUR STORAGE.

YOU'LL SEE SOME OF THE GRAPHS.

YOU MAY HAVE SEEN SOME OF THIS IN SOME OTHER BRIEFINGS THAT WE'VE DONE, WE'VE DONE, BUT THIS IS AN OPPORTUNITY TO KIND OF REALLY ENGAGE MORE DIRECTLY WITH THE COMMISSIONERS.

UM, E IN ADDITION, WE'LL BE SHARON, AS JOSEPH INDICATED A LITTLE MORE DETAIL ON THE FINANCIALS, UH, STEPS WE TOOK TO KEEP CUSTOMERS WHOLE AND PREVENT CUSTOMERS FROM RECEIVING LARGE BILLS ASSOCIATED WITH, UH, WITH, UH, ANY LEAKS THAT THEY HAD.

UH, CERTAINLY THAT WAS A BIG PART OF THE EVENT WAS A MANY THOUSANDS OF, OF PRIVATE ELITES AND A IN BURST PIPES.

UH, IN ADDITION, WE'LL BE SHARING, UH, SOME OF OUR, UH, PREVIOUS RESILIENCY PLANNING, UH, FOR THE UTILITY AND, UH, AND, UH, AND, UH, WHERE WE SEE SOME OF THAT GOING IN THE FUTURE.

UM, THERE SIGNIFICANT WORK AHEAD FOR OUR UTILITY, UH, TO, UH, WORK THROUGH THESE, UM, PROCESSES AND, UH, COME OUT WITH RECOMMENDATIONS.

AND, UH, WE, WE WOULD BE, UM, ASKING FOR THE COMMISSION'S HELP IN THAT REGARD.

UH, ONE OF THE ITEMS THAT'S LINKED TO THIS TONIGHT IS THE FORMATION OF A WORKING GROUP, UH, WITH THE COMMISSION, UH, TO HELP US, UH, EVALUATE RECOMMENDATIONS TO GIVE US GOOD, HONEST FEEDBACK ON THE PROCESS.

OBVIOUSLY, MANY OF YOU, ALL OF YOU ARE AUSTIN WATER CUSTOMERS.

YOU, UH, EXPERIENCED THE EVENT, THE EVENT FIRSTHAND AND COULD GIVE US, I THINK, GOOD OBJECTIVE, UH, OF, UH, PERSPECTIVE AND INPUT ON, ON RECOMMENDATIONS AND STEPS THAT WE CAN AND WILL TAKE.

UM, UH, ALSO MANY OF YOU ARE VERY FAMILIAR WITH THE WATER INDUSTRY AND AUSTIN WATER IN PARTICULAR.

YOU'VE SERVED ON THE COMMISSION FOR MANY YEARS.

UH, WE THINK YOUR PERSPECTIVES WOULD BE HIGHLY VALUED OVER THE NEXT FEW MONTHS AS WE WORK THROUGH THIS, BUT WE DON'T SEE THIS AS A LONG-TERM MULTI-YEAR COMMITMENT.

YOU KNOW, WE'RE LOOKING FOR A, KIND OF A WORKING GROUP WHICH CAN OPERATE A LITTLE LESS STRUCTURED.

IT DOESN'T HAVE TO BE POSTED OR NEED A QUORUM OR ANYTHING LIKE THAT.

IT'S JUST AN OPPORTUNITY TO ENGAGE A LITTLE BIT MORE CLOSELY WITH, UH, WITH OUR STAFF, UH, AND, UH, AND OTHERS TO HELP US SORT THROUGH, UH, HOW WE WORK THROUGH THIS, UH, AT AUSTIN WATER AND, UH, ULTIMATELY PROGRAM, UH, CHANGES INTO THE FUTURE TO OUR OPERATIONS IN OUR CAPITAL PROGRAMS. UM, SO APPEAL TO YOU TO THINK ABOUT SERVING ON THAT COMMITTEE, UH, IF YOU WOULD WANT, WE CAN HAVE UP TO FIVE ON THAT WORKING GROUP AND, UH, AND WOULD, UH, WOULD REALLY, UH, APPRECIATE ANY COMMISSIONER'S WILLINGNESS TO HELP US OUT THERE.

AND, UH, AND WITH THAT, WE'LL, WE'LL COME BACK TO THAT ITEM, OF COURSE.

AND WITH THAT, I'LL, UH, I'LL TURN IT OVER FOR THE FIRST PART OF THE BRIEFING.

I THINK, UH, UH, SUSAN DIRECTOR, RICK CORNETTO IS GOING TO BE DOING THAT PART OF THE BRIEFING.

GOOD EVENING COMMISSIONERS, UM, CHAIR LEE AND COUNCIL, UH, VICE CHAIR CASTLEBERRY.

UM, I'M GOING TO GO OVER, UH, QUITE A BIT OF CONTENT, UH, AS THE ASSISTANT DIRECTOR FOR OPERATIONS.

IF YOU WANT TO GO TO THE NEXT SLIDE, PLEASE.

ONE MORE SLIDE.

OKAY.

SO I HAVE QUITE A BIT OF CONTENT, AND SO I WILL COVER THE SYSTEM OVERVIEW AS WELL AS SOME OF THE DEMAND ANALYSIS IN, IN BETWEEN.

I HAVE SOME PAUSE, UM, SLIDES JUST HAVE SOME QUESTIONS, BUT WE WILL ALSO LEAVE OPPORTUNITY AT THE END, UH, TO PROVIDE FOR DISCUSSION AND QUESTIONS AND ANSWERS.

SO, UH, NEXT SLIDE, PLEASE.

SOME OF THIS MATERIAL HAS BEEN SHARED PREVIOUSLY, BUT I WANT TO KIND OF GIVE YOU A SYSTEM OVERVIEW OF THE DISTRIBUTION SYSTEM.

UH, THE COMMUNITY ITSELF IS NOT, UM, FAMILIAR WITH SOME OF THE INTRICATE DETAILS THAT IT TAKES TO PROVIDE WATER TO THE CUSTOMERS.

AND SO THIS IS INTENDED TO BE AN OVERVIEW, A GRAPHIC TO KIND, TO KIND OF HELP SHARE HOW WATER IS MOVED FROM OUR LAKE SYSTEMS THAT ARE TYPICALLY A LOWER ELEVATIONS TO SOME OF OUR HIGHER ELEVATION PRESSURE ZONES.

AND THIS IS A COMPLIMENT OF THIS GRAPHIC OVERVIEW IS ALSO A COMPLIMENT OF THE GENERAL MAP THAT YOU WILL SEE IN THE NEXT SLIDE, BUT I KIND OF WANT TO

[00:30:01]

SPEND A LITTLE TIME ON THIS ONE JUST TO KIND OF KEEP PEOPLE ORIENTED.

UM, WE HAVE ABOUT NINE MAJOR PRESSURE ZONES, UH, THROUGHOUT THE CITY, AND THEY ARE SET UP IN SUCH A WAY THAT THEY, THEY KIND OF ARE, UM, UH, START AT THE LOWEST CENTRAL ZONE ELEVATION FROM, UH, LAKE AUSTIN, UH, AS ONE OF OUR PRIMARY, UH, SOURCE WATER, UH, TO OUR HIGHEST ELEVATION, WHICH IS OUR NORTHWEST, UH, SEA AS WELL AS OUR NORTHWEST OR SOUTHWEST SEA.

SO THIS KIND OF SHOWS YOU NOT ONLY THE ELEVATION DIFFERENCES, BUT ALSO SOME OF THE, UH, TANK VOLUMES, OUR TANK VOLUMES RANGE, IT'S INTENDED TO KIND OF DEPICT OUR LARGEST TANKS ARE GOING TO BE IN THE NORTHWEST AEA AREA.

SO ON MARTIN HILL, WHICH IS A 34 MILLION GALLON WATER STORAGE TANK, TWO, UH, TANKS THAT ARE AS SMALL AS ELEVATED, UH, JUST OVER A MILLION GALLONS.

SO THAT'S THE VARIATION OF DIFFERENT STORAGE THAT WE HAVE AT H PRESSURE ZONE.

IN ADDITION TO THAT, YOU HAVE SOME, UH, DIAGRAMS HERE OF PUMP STATIONS LIKE OLRICK WATER TREATMENT PLANT IS ABLE TO PUMP TO THE CENTRAL ZONE AS WELL AS TO THE SOUTH STONE.

SO WE HAVE MULTIPLE HIGH SERVICE AND MEDIUM SERVICE PUMPS THAT PUMP TO THOSE DEDICATED, UM, PRESSURE ZONES.

UH, IN ADDITION TO THAT, UH, YOU ALSO HAVE, UH, DAVIS WATER TREATMENT PLANT THAT ALSO PROVIDES WATER TO THE CENTRAL ZONE AND IT'S MEDIUM SERVICE PUMP STATION AND TO THE NORTH ZONE IN ITS, IN ITS HIGH SERVICE PUMP STATION, WE ARE CURRENTLY UNDER CONSTRUCTION OR DAVE IS TO REBUILD THE MEDIUM SERVICE PUMP STATION.

AND THAT WILL SHORTLY BE, UM, OPERATIONAL AS WE KIND OF INVEST IN SOME OF THE, UH, PUMP STATION ASSETS, UH, ALSO WAS SHOWN IS THE ILLUSTRATION OF LAKE TRAVIS IN WHICH, UH, WE'RE PULLING WATER, UH, AT HANCOCK'S WATER TREATMENT PLANT.

AND THAT TYPICALLY WILL SEND WATER TO THE NORTHWEST A ZONE.

SO THIS HELPS GUIDE THE CUSTOMER TO UNDERSTAND WHY, UH, SOME OF THESE AREAS MAY HAVE EXPERIENCED, UH, WATER SHORTAGES SOONER THAN OTHERS.

AND WE'LL KIND OF ALSO, UH, COUPLE THAT WITH THE NEXT DIAGRAM.

NEXT, NEXT SLIDE, PLEASE.

THIS GRAPHIC WAS, UH, SHOWN PUBLICLY IN SEVERAL ITERATIONS, THE COLOR CODING THERE WAS DEPICTING THE DIFFERENT PRESSURE ZONES.

UH, AGAIN, CENTRAL ZONE IS THE GRAIN.

UH, YOU HAVE SOUTH AND NORTH IN BLUE, UH, AND THEN THEY PROGRESS AS YOU GET CLOSER TO THE OUTSKIRTS OF TOWN WITH SOUTHWEST C, UH, BEING MORE OF A BROWNISH COLOR, UM, IS THE HIGHEST ELEVATION.

AND, YOU KNOW, ONE OF THE, ONE OF THE, UH, IMPORTANT FACTS OF THIS GRAPHIC IS IT HELPS NOT ONLY THE CUSTOMER IDENTIFY WHERE THEY LIVE AND WHAT PRESSURE ZONES THEY ARE, ALTHOUGH GENERIC IN THIS FORM, UH, WE WERE ABLE TO STAND UP, UM, UH, KIND OF, UH, UH, ON THE FLY GIS MAP THAT KIND OF HELPED IDENTIFY, UH, CUSTOMERS AND WHERE THEIR LOCATIONS ARE.

NOW.

I MENTIONED THAT THIS IS A, THERE ARE NINE MAJOR PRESSURE ZONES, BUT IN EACH ONE OF THESE ZONES, THERE MAY BE, UM, IRS ELEVATIONS OR LOWER ELEVATIONS SUCH AS BOOSTED ZONES OR REDUCE SOANES THAT ARE ENCOMPASSED IN SOME OF THESE MAJOR ZONES.

AND THAT ALSO FACTORED INTO, THERE ARE SOME AREAS OF TOWN THAT IT DIDN'T EXPERIENCE ANY, UH, WATER OUTAGE, BECAUSE THEY MAY HAVE BEEN IN LOWER PRESSURE ZONES, UH, THAT STILL WERE, UH, SUSTAINED WITH WATER.

SO WE'LL GO OVER THE, KIND OF THE TIME OF EVENTS AND HOW, UH, CERTAIN AREAS MAY HAVE EXPERIENCED WATER OUTAGES, AS WELL AS THOSE THAT MAY HAVE STILL SUSTAINED WATER.

NEXT SLIDE, PLEASE.

THIS HERE, IT IS A GRAPHIC THAT IS SIMILAR TO, UM, THE TIMELINE THAT WE EXPERIENCED, UH, STARTING FROM A NORMAL PRE, UH, FREEZE EVENT CONDITIONS, STORM EVENT CONDITIONS TO, UH, DURING THE EVENT CONDITIONS AND ALSO POST RECOVERY CONDITIONS.

UH, I WILL KIND OF JUST POINT OUT THE DIFFERENT PINS HERE JUST TO, UH, SO THAT WAY YOU CAN FOLLOW ALONG IN YOUR OWN PACKETS IS THE DARK RED IS THE STORAGE LEVEL.

UM, THE BLUE PENS

[00:35:01]

ARE THE, UH, USAGE, AND THEN THE GREEN IS DEPICTED AS THE PUMP EJ THAT LEAVES THE PLANTS AND THE, THE STORAGE IS CALCULATED ON AN HOURLY BASIS.

ESSENTIALLY.

THERE'S NO, UM, AUTOMATIC, UH, CALCULATION THAT OCCURS, UH, AS WE POPULATED THIS GRAPH, BUT THE PUMPING, WHICH IS ONLINE INFORMATION WHERE THOSE ARE COMING FROM THE PLANTS THAT IS, UH, OUT OF THE WATER, THAT'S LEAVING THE FACILITIES.

THE, UH, USAGE IS THE CALCULATION THAT WE USE THAT IS KIND OF THE, THE WATER BALANCE THAT HAPPENS EVERY HOUR TO DETERMINE HOW MUCH WATER WAS USED BASED ON HOURLY CHANGES IN THE STORAGE.

SO I'LL ALSO HIGHLIGHT THIS CRITICAL 48 HOUR PERIOD, AND THAT'S KIND OF DEPICTED BETWEEN, UM, FEBRUARY THE 16TH THROUGH ABOUT THE 18TH.

AND THAT IS GOING TO BE THE CRITICAL PERIOD IN WHICH THERE WAS ATTORNEY EVENTS WHERE THE WATER STORAGE, UM, DEPLETED, UH, WHERE THE DEMAND INCREASED.

AND THIS IS, UH, ALSO HOURLY DATA.

SO YOU'LL SEE SOME DIFFERENCES BETWEEN THIS GRAPHIC AND OTHERS.

UH, THIS IS INTENDED TO HAVE HOURLY INFORMATION, UH, VERSUS OTHER GRAPHS YOU'LL SEE, ARE MORE NORMALIZED WITH A DAILY AVERAGE INFORMATION.

IN ADDITION TO THAT IS EACH, UM, EACH CHANGE IN THE PUMPING IS ACTUAL, HOURLY PUMPING INFORMATION AS WELL.

ALSO HAVE A NOTE THAT, UH, ON THIS GRAPHIC IS AN APPROXIMATE TIMEFRAME IN WHICH WE HAD THE BEGINNING OF THE FREEZE, AND ALSO THE END OF THE FREEZE.

UH, THIS WAS, UH, UH, PROBABLY HAVE A DURATION OF ABOUT EIGHT DAYS, TYPICAL, UM, SYSTEM, UH, EXPERIENCES OR A WINTER FREEZE EVENTS ARE ANYWHERE FROM TWO TO THREE DAYS OF FREEZING.

AND THERE THERE'S A TIMEFRAME WHERE THINGS THOUGHT OUT.

SO, UH, THIS IS WELL IN EXCEEDANCE OF OUR TYPICAL OR NORMAL, UH, WEATHER PATTERNS.

SO I WANT TO ALSO POINT THAT OUT AS WELL.

UM, AND WE'LL, WE'LL GO BACK TO SIMILAR GRAPHICS AND HAVE AN OPPORTUNITY TO LOOK AT EVEN MORE DETAILS, UH, WITH THE NEXT SLIDE, PLEASE.

SO THIS IS A, UH, A CLOSEUP VERSION OR KIND OF A ZOOMED IN TIMEFRAME, UH, BREE, UM, THE INITIAL STORM RESPONSE.

AND I WANT TO HIGHLIGHT A COUPLE OF THINGS THAT, UM, I'VE MENTIONED IN PAST PRESENTATIONS IS THAT, UH, ON THE 10TH, THERE WAS A SIGNIFICANT WATER MAIN BREAK.

IT WAS A 48 INCH WATER MAIN BREAK THAT OCCURRED ON LAKEWOOD, UH, ON THE 10TH ABOUT 1:00 PM AND THAT, UH, REGISTERED ON OUR USAGE, UH, GRAPHIC, UH, AS A SPIKE THAT, UH, GAVE US, UH, AN HOURLY PEAK OF ABOUT 200 MILLION GALLONS THAT AFTERNOON.

AND WHAT THAT THAT IS INTENDED TO DO IS TO KIND OF HELP TO PICK THAT, ALTHOUGH WE EXPERIENCE OF A, ROUGHLY A 15 MILLION GALLON WATER LOSS EVENT, UH, THE SYSTEM WAS ABLE TO RECOVER OR DID NOT EVEN SHOW A SYSTEM, UH, ISSUE WITH THAT SIGNIFICANT, UH, TRANSMISSION MAIN BREAK.

UM, SO THAT KIND OF ALSO, UH, KIND OF STARTS TO PAINT THE PICTURE OF WHAT TYPE OF DEMAND, UH, UH, UH, DEMAND THAT WE EXPERIENCED DURING THE STORM EVENT.

SO I JUST WANT TO NOTE THAT IN ADDITION TO THAT, YOU KNOW, SHORTLY BEFORE WE STARTED GETTING INTO THE FREEZE, UH, EVENTS, WE ARE, WE DID START TO, UM, SET UP THE INCIDENT COMMAND ON STANDBY.

SO INTERNALLY WITH AUSTIN WATER, UH, WE WERE IN A VIRTUAL MODE OF A INCIDENT COMMAND, UH, SYSTEM.

WE HAD OUR SCHEDULE SET UP AND WE DEFINITELY HAD A ROTATION OF STAFF THAT WE WOULD HAVE TO GO THROUGH, BUT THAT WAS A NOTE, UH, THAT WE, WE HAD TO, UH, PREPARE FOR PRIOR TO THE STORM EVENT.

I ALSO HAVE ON HERE A NOTE OF A SANITARY SEWER OVERFLOW, SANITARY SEWER OVERFLOW THAT OCCURRED IN THE TEXAS PLUME LIFT STATION.

THAT WAS A SIGNIFICANT OVERFLOW IN WHICH, UM, WE LOST POWER TO THE LIFT STATION.

AND WE'LL GO IN MORE DETAIL ON SOME OF THE LIFT STATION

[00:40:01]

IMPACTS THAT WE HAD WITH THE STORM, BUT THAT WAS JUST NOTED, UH, PRIOR TO SOME OF THE, UM, UH, DEMAND, UH, WATER DEMAND ISSUES THAT WE FACED SHORTLY AFTERWARDS.

SO THE FIRST EXPERIENCES THAT AUSTIN WATER HAD WITH THE STORM OR RELATED TO POWER OUTAGES AT LIFT STATIONS, AS WELL AS OUR OUTAGES, AS LONGHORN DAM, UH, IN WHICH WE ENACTED, UH, MORE MANUAL OPERATIONS, AS WELL AS, UM, UH, HAD TO MOBILIZE SOME GENERATORS FOR SOME OF THESE AREAS.

NEXT SLIDE, PLEASE.

THIS, UM, TIME TABLE HERE IS BETWEEN THE 15TH AND THE 23RD.

HOWEVER, IT'S A, IT'S A LITTLE BUSY, BUT I'M GOING TO FOCUS ON KIND OF THE STORAGE LOSS, UH, DURING THE EVENT, THE WATER STORAGE LOSS, UH, SOME OF THE FIRST, UM, ITEMS THAT ARE, UH, HIGHLIGHTED HERE, OR WHEN WE EXPERIENCED SOME LEVEL OF OUTAGE IN THE, UH, WHAT WE CALL THE SOUTHWEST B, UH, PRESSURE ZONE, UH, SOUTHWEST BE PRESSURE ZONE.

IF YOU RECALL, FROM THE PREVIOUS SYSTEM OVERVIEW IS ON THE OUTSKIRTS OF THE SYSTEM.

IT, UH, FOR SOUTHWEST B THAT PROBABLY SERVES A NUMBER OF CONNECTIONS, UH, ROUGHLY ABOUT, UH, 26,000 TO 7,000 CONNECTIONS.

SO THAT KINDA GIVES YOU A SENSE OF, YOU KNOW, WHEN I SAY CONNECTIONS, THOSE ARE METERS THAT ARE LOCATED IN THOSE ZONES.

UH, SO THAT WAS THE FIRST, UH, ZONE THAT EXPERIENCED A WATER, OUR WATER OUTAGE.

UH, WE NOTED A COUPLE OF THINGS THAT HAPPENED THAT EVENING WAS, UH, REPORTS OF WATER MAIN BREAKS IN THE AREA, AS WELL AS, UM, UH, RESPONSE TO, UH, THE WATER OUTAGE, UH, IN THE CIRCLE CA UM, NEIGHBORHOOD AREA.

ANOTHER NOTE IS THAT SHORTLY AFTER THAT WATER OUTAGE, WE STARTED THE ACTIVATION FOR THE NEXT AVAILABLE SHIFT AND OUR INCIDENT COMMAND SYSTEM, WHICH WAS ON THE 17TH AT 7:00 AM.

NOW WE WERE WORKING THROUGH THE NIGHT, BUT THAT KIND OF WAS THE FIRST FULL, UH, SHIFT THAT WE WOULD HAVE ACTIVATED WITH THE INCIDENT COMMAND SYSTEM.

UM, OTHER NOTES THAT I HAVE THERE IS THAT, UH, WE EXPERIENCE, UH, ONE OF THE, PROBABLY THE HIGHEST, UM, PEAK EVENTS OR PEAK HOURLY EVENTS THAT, UH, I'VE RECORDED IN MY TENURE.

UM, NORMALLY A PEAK EVENT OF 330 MILLION GALLONS HOURLY EVENT IS SOMETHING THAT YOU WOULD SEE IN THE SUMMER MONTHS, UH, UH, IN PARTICULAR, ANY DROUGHT CONDITION TIMEFRAMES, BUT THIS PROBABLY IS NOT SOMETHING THAT I'VE, UH, I'VE RECORDED IN ANY OF THE PEAK HOURLY EVENTS.

AND SO I POINT THAT OUT AS, BECAUSE NOT ONLY WAS IT A PEAK HOURLY EVENT, IT WAS, UH, WE WERE UNABLE TO CAPTURE WHAT THE TRUE HOURLY EVENT WAS BECAUSE SOME OF THE RESERVOIRS MAY HAVE GONE, UH, EMPTY.

AND THEN WE'RE LOOKING AT NOW PIPELINES THAT ARE BEING DEPLETED OF WATER.

AND SO WE DON'T REALLY HAVE A TRUE WAY TO CAPTURE, UH, THE HOURLY EVENT, UH, WITH THE, THE 10:00 PM EVENT OR OUTAGE, UH, PREVIOUSLY ON THE 16TH, WE HAD TO, UH, ISSUE OUT A BULL WATER NOTICE, NOT ONLY FOR THE SOUTHWEST B, BUT WE WERE ALSO PREPARING AND PREPARED A, UM, A LOST CREEK, UH, BOIL WATER NOTICE.

CAUSE THAT WAS A, UH, ALTHOUGH A SMALLER SYSTEM OF CONNECTIONS.

IT DID HAVE A POWER OUTAGE AT ONE OF THE, UH, UM, HYDRO SYSTEMS. THE HYDRO PNEUMATIC SYSTEMS WAS, ARE TYPICALLY NOT SERVED BY ELEVATED TANKS ARE SERVED BY PRESSURIZED SYSTEMS THAT EXPERIENCE A WATER OUTAGE.

AND WE WERE, UH, WE WERE PREPARING BOTH THOSE NOTICES AT THE SAME TIME, UH, AND CONCURRENTLY WITH THE, UH, SYSTEM PEAK THAT OCCURRED THAT JUST AT 9:00 AM.

SO IF YOU'RE NOT FAMILIAR WITH THE, THE, UH, USAGE PATTERNS, WE TYPICALLY WILL SEE A MORNING AND AN EVENING WATER USAGE PEAK.

THIS HAPPENED TO BE THE EARLY AM PEAK.

THAT, UH, WAS SOMETHING THAT WAS, UH, TO ME, UH, A CONTRIBUTING FACTOR INTO WHY WE LOST THIS AREA IN, UH, STORAGE AT, UH, ABOUT, UH, 2:00 PM.

[00:45:02]

UM, WE EXPERIENCED A POWER OUTAGE AT ALRICH WATER TREATMENT PLANT.

UH, THAT WAS A, UM, UH, FEED SYSTEM, UH, POWER FEED LINES, UH, THAT, UH, WAS IN THE BEAK CREEK SUBSTATION.

BOTH OF THOSE FEEDS WE LOST, UH, AS, UH, AS IT WAS RELATED TO, UH, THE STORM EVENT, UM, AUSTIN ENERGY WAS ABLE TO RECOVER ONE OF THE FEEDS REMOTELY, HOWEVER, BECAUSE IT, UH, TAKES THE ENTIRE PLANT DOWN.

UH, WE HAD TO, UM, MOBILIZE, UH, SOME OF OUR ELECTRICIANS TO, UM, TO ALL RICK, THEY WERE ATTENDING TO SOME OF THE LIFT STATION, UM, OUTAGES.

UM, AND SO WE MOBILIZED THEM AND THEY WERE THERE WITHIN AN HOUR AND A HALF, AND WE WERE ABLE TO GET, AT LEAST THE PLANT STARTED SOMETIME AROUND FOUR 30, EXCUSE ME, 5:30 PM.

SO SEVERAL HOURS LATER OF SYSTEM CHECKS, SAFETY CHECKS, MAKING SURE THAT, UH, WE, UH, KIND OF BRING UP THE SYSTEM AS IT HAS BEEN STIRRED UP WITH, UH, THE PROCESS, UH, UH, KIND OF, UH, ON, UM, ON A, UH, RAMPING PROCESS.

SO WE BROUGHT UP THE FIRST LEVEL OF PUMPING PROBABLY, UM, ABOUT FIVE 30, BUT WE WERE BACKED UP TO CAPACITY, UH, PRIOR TO THE SHUTDOWN BY 1:00 AM THAT EVENING OR THE FOLLOWING MORNING.

UH, SOME OF THE OTHER NOTES THAT I HAVE ON HERE IS AS, AS WE EXPERIENCED THE, UH, THE PEAK DEMAND, AS WELL AS THE POWER OUTAGE, THERE WAS, UH, UM, THE PLANNING FOR CITYWIDE BOIL WATER NOTICE THAT HAD TO OCCUR, UH, AND THAT WAS, UH, RELATED TO THE DEPRESSURIZATION OF THE SYSTEM.

AND IT ALIGNS WITH ALSO THE STORAGE LEVELS, CONTINUING TO DROP.

AND FINALLY, UH, HAD A VERY LOW LEVEL OF LESS THAN, UH, 50 MILLION GALLONS TO, IN THE ORDER OF A COUPLE OF MILLION GALLONS LEFT IN RECORDED STORAGE.

UM, THINK THOSE WERE THE MAJOR, UH, ITEMS THAT ARE LEFT ARE CAPTURED IN THIS GRAPHIC.

I'LL GO AHEAD AND GO TO THE NEXT FLIGHT SYSTEM, RECOVERY SYSTEM RECOVERY, YOU KNOW, PART OF THE RECOVERY PROCESS HAD TO DO WITH IDENTIFYING WHAT WOULD BE A, UH, HEALTHY STORAGE CONDITION OR THE SYSTEM, HOW WE WOULD KIND OF COME OUT OF THE BOIL WATER NOTICE.

UH, WE WORK WITH TCQ, UH, TO TRY TO, UM, UH, COME UP WITH A PLAN THAT WOULD BE, UM, ON A PRESSURE ZONE BASIS.

SO SOME OF THE PLANS THAT WE HAD WERE TRYING TO BRING UP THE, UH, CRITICAL ZONES, UH, PRESSURE ZONES THAT DEFINITELY WERE ALREADY BEING SERVED BY MULTIPLE PLANTS AND ALSO TIED TO SOME OF THE CRITICAL CUSTOMERS, UH, TO BRING THOSE UP FIRST, UH, WE HAD TO ISOLATE CERTAIN LATERALS ON TRANSMISSION MAINS TO TRY TO GET WATER TO DIFFERENT PRESSURE ZONES, MAKE SURE THAT SOME OF THE MAJOR HOSPITALS WERE IN, IN PRESSURE, UH, THROUGHOUT THE DURATION.

UH, THERE WAS A LOT OF, UM, UH, FIELD MANIPULATION OF THE VOWS IN ORDER TO ACCOMPLISH THAT.

BUT AT THE SAME TIME, WE WERE DOING TESTING AND FLUSHING IN ORDER TO GET THE FIRST LEVEL OF, UH, ZONES BACK, UH, TO RESEND THE BULL WATER NOTICE.

SO THE FIRST ZONE THAT WAS RESCINDED WAS THE CENTRAL ZONE SOMETIME ON, ON, UH, THE 22ND, THE NEXT, THE NEXT ZONE THAT WAS, UH, UH, SCHEDULED FOR A BULL WATER LIFT WAS THE NORTH SOUTH AND NORTHWEST DAY.

THAT WAS ALSO ON THE 22ND, BUT LATER THAT AFTERNOON.

UM, AND FINALLY THE CITYWIDE NOTICE, UH, WAS LIFTED ON THE 23RD, UH, IN THE, UH, AFTERNOON AS WELL, OR ABOUT NOON.

UM, WE DID NOT LIFT THE EMERGENCY WATER RESTRICTIONS UNTIL THE 24TH AFTER WE HAD STABILIZED THE SYSTEM AND KNEW THAT WE WERE ON A CONTINUED ROAD FOR RECOVERY.

NEXT SLIDE, PLEASE.

THIS GRAPHIC HERE IS KIND OF A SUMMARY OF ALL THE EVENTS THAT OCCURRED, UM, THAT

[00:50:01]

WE, WE NOTED.

UH, I WOULD LIKE TO POINT OUT, UM, A COUPLE OF THINGS THAT ARE DIFFERENT WITH THIS ONE IS AN ATTEMPT TO TRY TO IDENTIFY, UH, WHAT ARE SOME OF THE DEMAND, UM, CAUSES FOR DEMAND.

WE DID PLOT AGAINST THIS WAS SOME OF THE MAIN BREAKS.

NORMALLY, UM, THE MAIN BREAKS ARE REPORTED BY CUSTOMERS OR FIELD STAFF, OR WERE, WE HAVE INDICATION OF SOME LEVEL OF PRESSURE, UH, SYSTEMS THAT HAVE GONE, UH, LOW IN THE LOW STATUS.

NOW, DURING THIS EVENT, WE HAD A VERY STRONG, UH, SCADA NETWORK UP AND GOING, MEANING THAT WE CAN SEE THE, THE PUMP STATIONS, THE RESERVOIRS, UH, WE CAN SEE THE, UH, THE PRESSURE POINTS, UM, AND WE CAN HAVE ACCESS TO, UH, TURNING ON AND OFF PUMPS REMOTELY.

UH, THAT WAS VERY MUCH SUSTAINED THROUGHOUT THE EVENT.

AND THAT WAS, UH, PARTLY BECAUSE WE HAD A LOT OF INVESTMENTS IN TRYING TO MAKE THAT A LITTLE MORE RESILIENT.

UM, AND, AND THAT WAS ACCOMPLISHED.

HOWEVER, THE THINGS THAT DID NOT WORK WERE, UH, SOME OF THE FIELD DEVICES THAT MAY HAVE FAILED BECAUSE OF FREEZING TEMPERATURE.

FOR EXAMPLE, WE LOST, UH, AN ORDER OF MAGNITUDE OF MAYBE 40 OF THE 70, 40 TO 45 OF THE 70 PRESSURE ZONES OR PRESSURE POINTS THAT ARE IN THE DISTRIBUTION SYSTEM.

AND THOSE WERE BECAUSE THEY ARE TYPICALLY OUT IN THE OPEN, UH, THEY ARE KIND OF LIKE IN THESE TRAFFIC CONTROL BOXES AND THE ELEMENTS, UH, TOOK OUT THE PRESSURE MONITORING SYSTEMS THEMSELVES, THOSE THAT, UH, WERE ABLE TO STILL MAINTAIN THOSE, THAT DATA POINT OR PROBABLY MORE INDOOR, UH, FACILITIES SUCH AS FIRE STATIONS.

UM, THAT'S AN AREA THAT WE'RE GOING TO REVIEW AND MAKE SURE THAT, UH, OTHER THAN REPLACEMENT IS HOW TO, UH, HARDEN THOSE PRESSURE ZONES.

CAUSE THAT THOSE WERE KIND OF OUR EYES OF WHERE WATER PRESSURE WAS DEPLETED.

ALTHOUGH WE DID HAVE A LOT OF THE PRESSURE, UH, INDICATORS AT THE PUMP STATIONS, IT'S THE EYES AND THE EARS OF WHERE THE PRESSURE IS IN THE OUT IN THE DISTRIBUTION SYSTEM IS WHERE WE LOST, UH, SOME OF THAT INFORMATION.

UM, AND NORMALLY WE WOULD SEE AN A, UH, AN EVENT LIKE THIS, WHERE WE HAVE, UH, A FEW DAYS OF, OF FREEZING TEMPERATURE TWO TO THREE DAYS IS THOSE WOULD NOT BE IMPACTED DURING A STORM LIKE THAT.

UM, IN THIS EVENT WE EXPERIENCED QUITE A BIT OF THOSE SYSTEMS GO OUT PROBABLY CLOSER TO THE 16TH OF THE EVENT.

AND DEFINITELY BY THE 17TH, WE DID NOT HAVE, UH, THE MAJORITY OF THOSE 45, UH, INSTRUMENTS.

THIS GRAPHIC AGAIN, SHOWS WHAT WAS ATTEMPTED TO DO IS TO PLOT NOT ONLY SOME OF THE LEAKS FOR SERVICES, BUT ALSO THE MAIN BREAKS AND THAT THIS DATA, UM, STARTED TO SPIKE ON THE 18TH.

AND PART OF THAT WAS BECAUSE, UM, THE GROUND WAS COVERED WITH SNOW.

AND SOME OF THAT WAS HIDDEN UNDER SOME OF THE BLACK ICE WHERE YOU PROBABLY COULD NOT REPORT A MAIN BREAK, EVEN IF YOU WERE OUT IN, IN, IN THE ROAD.

UH, SO THAT PROBABLY DELAYED, UH, SOME OF THE RESPONSE TO THAT I WOULD LIKE TO POINT OUT IS THAT WE HAD A SIGNIFICANT AMOUNT OF RESOURCES, INCLUDING OUR INTERNAL STAFF, OUR DISTRIBUTION SYSTEM MAINTENANCE OR DISTRIBUTION, OUR CONSTRUCTION REHAB STAFF, AS WELL AS, UH, OUR IDQ CONTRACTORS, ALL IN UNISON TO TRY TO GET THE MAIN BREAKS, UH, ISOLATED REPAIRED AND BACK IN SERVICE.

SO JUST KIND OF THE INITIAL COUNT AND NOW KIND OF GO OVER.

AND THAT DETAIL IS WE HAD ABOUT, ABOUT 166 WATER MAIN BREAKS.

AND, UH, THE MAJORITY OF THAT, UH, INVENTORY WAS ABOUT, UH, 75% WAS CAST IRON PIPING.

UM, WELL, WE'LL GO THROUGH ANOTHER GRAPHIC THAT KIND OF DEPICTS, YOU KNOW, THE DEMAND THAT THE DEMAND ANALYSIS, UH, AND, AND HAVE A LITTLE MORE DETAIL, PLEASE.

SO I ALSO WANTED TO SHARE, I WANT TO HAVE A QUESTION.

OKAY.

UH, I ALSO WANTED TO SHARE SOME OF THE STORM IMPACTS TO OUR FACILITIES, SO IT'S GOOD TO KIND OF SEE THE GRAPHICS, BUT I WANT TO KIND OF GIVE YOU A LITTLE

[00:55:01]

MORE CLOSE UP OF SOME OF THE THINGS THAT OUR OPERATORS FACED, UH, WHILE THEY WERE, UM, DURING THE EVENT.

NEXT SLIDE, THIS SLIDE HERE IS RELATED TO ACTUALLY ACCESS, UH, TO OUR, UH, WATER TREATMENT PLANT, UH, ORC WATER TREATMENT PLANT.

UM, SO WE HAD A CONSIDERABLE AMOUNT OF, UM, ACCESS ACCESSIBILITY TO THE FACILITIES THAT WERE RESTRICTED.

UM, THIS IS WESTLAKE FIRE TRUCK THERE.

THAT'S KIND OF SIMILAR SIZE TO SOME OF OUR SLUDGE TRUCKS.

UH, WE HAD, UH, IN PREPARATION FOR THIS STORM, WE HAD A, UM, A, UH, A RAMP UP OF DELIVERIES THAT WE, WE, UH, TRIED TO GET DONE BY THE FRIDAY BEFORE THE EVENT, UH, WHICH INCLUDED SLUDGE DELIVERY OR SLUDGE HAULING TO OUR LANDFILL.

UM, THAT WAS ALL KIND OF BUTTONED UP, UH, ON FRIDAY.

AND WE KIND OF, UH, EMPTIED OUR HOPPERS FOR SLUDGE.

WE ALSO, UM, UH, FILLED UP OUR BINS FOR LYME AS WELL AS OTHER CHEMICALS THAT WE NEEDED.

SO WE WERE IN PREPARATION FOR THIS, UH, UH, EVENT, UH, TRYING TO ESTABLISH SOME, UH, VEHICLES THAT COULD BE USED, UM, INCLUDING ANY FOUR BY FOURS THAT WE HAD, AND ALSO ANY CHAINS THAT WERE AVAILABLE TO PUT ON THESE VEHICLES.

UM, I MENTIONED THAT BECAUSE THESE CONDITIONS TRAVEL WAS, UH, VERY UNSAFE, BUT WE WERE ABLE TO TRANSPORT NOT ONLY, UH, EMPLOYEES TO AND FROM WORK AND HOME, BUT ALSO WE HAD A SIGNIFICANT AMOUNT OF STAFF THAT KIND OF WERE SHELTERED IN PLACE AS WELL.

SO, SO THAT WAS KIND OF THE, UM, UM, SOME OF THE PLANNING, AS WELL AS SOME OF THE, UM, CONDITIONS THAT WE HAD TO FACE DURING THE EVENT.

UM, SO SAFETY, IT WAS A BIG, UM, ASPECT OF OUR OPERATIONS.

WE DID HAVE, YOU KNOW, SLIPS, TRIPS FALLS.

THOSE ARE THINGS THAT NORMALLY WOULD HAPPEN, UH, IF YOU HAVE THESE TYPES OF CONDITIONS, BUT WE WERE VERY COGNIZANT AND TO, TO CONTINUE TO, UH, ENFORCE AND AS WELL AS, UM, HELP SEND THE MESSAGE THAT SAFETY WAS, WAS NOT ONLY FOR THE PUBLIC, BUT ALSO OUR EMPLOYEES AS THEY BATTLED THROUGH SOME OF THESE WEATHER, UH, HEAVY WEATHER CONDITIONS.

I MENTIONED THAT THE SLUDGE TRUCKS WERE, UM, KIND OF IDLE DURING THIS TIMEFRAME, AND WE WERE ABLE TO GET THEM BACK IN OPERATION BY, UM, FRIDAY THE 19TH.

UH, PART OF THE REASON WHY WE DID THAT AS WE HAD TO WORK WITH PUBLIC WORKS, TO TRY TO CLEAR SOME OF THE ROADWAY AND USE SOME OF OUR VEHICLES TO HELP CLEAR THIS PATH.

THIS I BELIEVE IS PROBABLY RED BUD, AS WELL AS A RED BUS TO, UM, TO ALL REC, UM, IN ORDER TO GET EVEN OUR NEXT DELIVERY, UM, FROM OUR AUSTIN WHITE LINE VENDOR, NEXT SLIDE, PLEASE ALL REQUIRED OR TRIM PLANT.

UH, WE HAD, UH, SOME SIGNIFICANT, UH, UH, CHEMICAL LINE BREAKS, AND I'M GONNA KIND OF WALK THROUGH A COUPLE OF THESE.

UH, WE HAD A CLARIFIER THAT, UH, WAS OUT OF SERVICE, UM, UH, AS WELL AS WE HAD A CLARIFIER THAT WAS BEING PUT IN SERVICE.

UM, WHAT YOU SEE FROM THE PHOTOS FROM LEFT TO RIGHT IS STARTING WITH THE LEFT SIDE IS JUST KIND OF A PICTURE OF PIPING THAT BURST THAT NORMALLY WOULD PROBABLY BE IN THE BASINS.

UH, THE PROTECTION WOULD PROBABLY BE UNDER WATER, ESSENTIALLY.

IT WOULD BE IN WATER, WHEREAS THE WALKWAY, WHICH IS THE NEXT PHOTO IS A, UM, AN ILLUSTRATION OF THE HUNDREDS, IF NOT THOUSANDS OF FEET OF LINEAR FEET OF PIPELINES THAT WE HAVE THAT PROVIDE CHEMICALS TO THE DIFFERENT BASINS.

AND THEY ARE TYPICALLY INSULATED AS WELL.

SO THEY ARE INSULATED AND WRAPPED.

AND, UM, EVEN EVEN A WELL-INSULATED PIPELINES SUCH AS THIS, INCLUDING COPPER, UH, FAILED DURING THIS EVENT BECAUSE OF THE EXTREME TEMPERATURES.

AND SO WHAT YOU SEE IS, UH, US GOING THROUGH, OR AT LEAST THE AUSTIN WATER STAFF AT ALL REC GOING THROUGH AND REMOVING ALL THAT INSULATION, FINDING THE, UH, THE BROKEN PIPELINES AND REPAIRING THEM IN ORDER TO BRING BACK, UH, THAT SYSTEM BACK IN SERVICE.

UH, SO THAT, THAT'S KIND OF JUST TO KIND OF WANT TO GIVE YOU AN EXAMPLE OF SOME OF THE, THE, UH, ISSUES THAT SOME OF THOSE STAFF FACED WHILE THEY

[01:00:01]

WERE WORKING 24 SEVEN, THE OTHER, UH, THE LAST PHOTO I'LL JUST KIND OF PUT IT POINT THAT OUT IS JUST KIND OF, UH, YOU KNOW, NOT ONLY, UH, KEEPING SOME OF THE PIPELINES AND OPERATION IS OUT TO MAKE SURE THAT WE ARE ENVIRONMENTALLY, UH, SAFE AND MAKING SURE THAT WE DON'T HAVE ANY SLIP HAZARDS, AS WELL AS CLEANUPS OF ANY CHEMICAL SPILLS BEFORE SOME OF THE SNOW STARTED TO MELT.

SO THAT WAS CONTAINED AS WELL.

THAT'S WHAT THAT PHOTO IS ON THE FURTHER, RIGHT? NEXT SLIDE, PLEASE.

HANCOCK'S, UH, WATCHING PLANT, UH, THIS KIND OF JUST SHOWS A COUPLE OF OTHER, UH, PHOTOS, EVERYTHING FROM, YOU KNOW, PRESSURE REDUCING VALVES THAT MAY HAVE, UM, OPENED UP OR FAILED, UH, SENDING WATER, UM, ALLOWING US TO, UH, SEND WATER TO THE SANITARY SEWER.

SO THAT WAS ONE OF THE CONCERNS IS WHETHER OR NOT WE COULD, UM, YOU KNOW, PROCESS SOME OF THE SLUDGE, UH, WE DID HAVE AN OPTION TO SEND WATER TO SANITARY SEWER, AND THAT WAS SOME OF THE THINGS THAT WE DID TO TRY TO MITIGATE AND KEEPING THE PLANT AND OPERATIONS, UH, OTHER THINGS THAT MIGHT'VE HAD SOME WATER LEAKS THAT WERE EXTERIOR PUMP STATIONS THAT, UH, DIDN'T THAT WEREN'T IN A BUILDING.

AND, UH, NORMALLY THAT'S SOMETHING THAT, UH, WOULD BE IN A, IN A BUILDING, BUT THIS IS, UH, ONE OF THOSE STATIONS, UH, AT HANCOCK'S THAT WE HAD TO MANUALLY DO, UH, BACK WASHES.

SO THAT WAS SOME OF THE FOCUS OF THE OPERATORS IS TO MOVE FROM MORE AUTOMATED SYSTEMS TO MANUAL PROCESS SYSTEMS. IN ADDITION TO THAT, UM, YOU KNOW, THEY WORKED, UH, INTERNALLY TO TRY TO MAKE SURE THAT THEY MAINTAIN WATER PRESSURE.

UM, IN, IN THIS CASE, THEY WERE ABLE TO FACILITATE HYDRO SYSTEMS WITHIN THE WATER PLAN TO KIND OF HELP MAINTAIN PORTABLE WATER PRESSURE TO RUN, UH, UH, EVEN SLACKERS MANUALLY.

NEXT SLIDE PLEASE.

SO NOT ONLY DID THE WATER SIDE, UM, HAVE AN IMPACT, BUT ALSO THE WASTEWATER SIDE, INCLUDING SOME OF THE LIFT STATIONS.

UH, THESE ARE JUST A COUPLE OF, UH, EXAMPLES.

UH, I MENTIONED EARLY ON IN THE PRESENTATION THAT WE HAD, THE EVENTS THAT WE STARTED TO FACE FOR POWER OUTAGES, UH, ESPECIALLY TO THE LIFT STATIONS ABOUT 20 LIFT STATIONS WERE IMPACTED DURING THIS EVENT OF WHICH 10, THE POWER WAS RESTORED VERY SHORTLY AND THE OTHER REMAINING 10 OR HALF OF THOSE, UH, HAD SOME LEVEL OF OUR, UH, ISSUES THAT WE HAD.

UM, THOSE STATIONS THAT MAY HAVE HAD A FIXED OR A STATIONARY GENERATORS IN, IN WORKING CONDITION, OR WE HAD A PORTABLE GENERATORS THAT WE WOULD LOCATE RELOCATE TO THESE LIFT STATIONS AND A COMBINATION OF, UH, PUMPING HALL.

SO, SO OF THOSE THREE TYPES OF CATEGORIES OF, OF LIFT STATIONS, WE WERE ABLE TO SUSTAIN ASIDE FROM, UH, THE TEXAS PLUME, WHICH WAS A MAJOR UNDERTAKING AND ALSO, UH, MATERIALIZE IN AN EMERGENCY CONTRACT TO HELP REPAIR THAT LIFT STATION.

UH, ASIDE FROM THAT THERE WAS PARTIAL, UH, DRY PITS THAT WERE FLOODED THAT WE HAD TO PUMP OUT.

UH, THERE ARE SOME THAT WHERE WE WERE ABLE TO AVOID SOME SSLS, BUT FOR THE MOST PART OF THOSE THAT WERE, UH, OUT OF POWER, UH, 10 WORD WAS THE INVENTORY THAT WE HAD TO WORK.

NEXT SLIDE, PLEASE.

I JUST WANTED TO ALSO TOUCH ON THE WASTEWATER SIDE, UM, FOR THE MOST PART, UH, THE, THE MAJOR CONCERNS ON THE WASTEWATER SIDE WERE PROBABLY MORE NON-POTABLE WATER LEAKS IN, IN THE SAME CONDITIONS YOU SAW ON THE WATER PLANTS, EVEN THOUGH YOU MIGHT'VE HAD SOME LEVEL OF INSULATION OR PROTECTION, THERE WERE THE KIND OF, ONE OF THE, UH, WHERE THE GAPS MIGHT'VE BEEN, WHERE WE DIDN'T HAVE EITHER SOME KIND OF HEAT STRIP TRACING, OR MAYBE SOME, UM, UH, INSULATION, UH, MAYBE DETERIORATED INSULATION.

THOSE ARE THINGS THAT MAY HAVE FAILED IN INTO A LEAK, UM, AND WERE REPAIRED SHORTLY.

UH, THE, THE, THE MORE MAJOR CONCERN WAS MORE THE STATEWIDE HYPOCHLORITES SHORTAGE.

AND SO, UH, WITH, UH, SOUTH AUSTIN REGIONAL FEEDING, HYPOCHLORITE, UH, GETTING A VENDOR TO PROVIDE, YOU KNOW, SOME ADDITIONAL, UH, HYPOCHLORITE

[01:05:01]

WAS, UH, UH, PROBABLY MORE OF THE MAJOR CONCERN, BUT WE WERE ABLE TO FIND AN EMERGENCY PURCHASE TO GET A VENDOR OUT THERE TO REPLENISH AS WE KIND OF WORKED THROUGH, UM, THE ROADWAYS CLEARING FOR MORE DELIVERIES.

IN ADDITION TO THAT, WE HAVE INITIATED PURCHASE OF ADDITIONAL HYPOCHLORITE STORAGE TANKS.

SO THAT'S KIND OF ONE OF THE AFTER ACTIONS THAT WE'RE ALREADY PURSUING TO MAKE SURE THAT WE COULD HAVE A LONGER HOLDOVER FOR EVENTS LIKE THIS IN THE FUTURE.

NEXT SLIDE PLEASE.

SO THE NEXT TOPIC I WILL START IS, IS KIND OF GIVE MORE OF A DEMAND OVERVIEW OF, UH, SOME OF THE DEMAND THAT WE FACE DURING THIS EVENT.

AND THIS IS A KIND OF A COLORFUL GRAPHIC HERE, BUT I WANT TO KIND OF HIGHLIGHT SOME OF THE DETAILS TO THIS.

THE A DASH LINE REPRESENTS A TYPICAL FEBRUARY DEMAND, UH, WATER DEMAND THAT OCCURS.

UM, AND, AND WE WERE PROBABLY ON PAR WITH THAT DEMAND ON THE FIRST, UH, FEW DAYS OF THIS EVENT, OR FEW DAYS OF THIS GRAPHIC HERE, UM, THE LIGHTER BLUE THAT'S ON THE BOTTOM OF BAR GRAPH, WHICH KIND OF REPRESENTS A NORMAL BASELINE WATER DEMAND THAT YOU WOULD SEE FROM THE CUSTOMERS.

UM, THE YELLOW, UH, REPRESENTS ANY UTILITIES SIDE, UH, LEAKS OR LOSSES, WHETHER IT'S MAIN BREAKS OR SERVICE BREAKS, OR EVEN, UM, UH, SMALL OTHER SMALL DEMANDS LIKE METER, UH, LEAKS, VAL LEAKS, AND SO FORTH.

THIS IS INTENDED TO BE AN ILLUSTRATION.

YOU KNOW, THE ACCURACY OF, OF THIS IS, IS STILL UNDER SOME LEVEL OF REVIEW, BUT THIS HELPS GUIDE US ON WHAT ARE SOME OF THE THINGS THAT WE, UM, EXPERIENCED THROUGH THIS EVENT.

NOW, THE DARKER BLUE THAT'S ABOVE THE BASELINE IS MORE THE INCREASED CONTINUOUS USAGE THAT WE EXPERIENCED FROM THE CUSTOMER, AS WELL AS POTENTIAL BURST THAT ALSO MAY HAVE OCCURRED ON THE PRIVATE SIDE OF THE METER.

UM, I'M GOING TO EXPAND A LITTLE MORE ON THIS DETAIL AS WE PROVIDE A LITTLE MORE DETAIL ON THE AMI INFORMATION THAT WE WERE ABLE TO CAPTURE DURING THIS EVENT.

UM, THE GREEN IS INTENDED TO DEPICT WHEN WE ARE FILLING THE, UH, WATER STORAGE TANKS.

SO, UH, UH, KIND OF MOSTLY, YOU'LL SEE THE GREEN SHOW UP ON THE RECOVERY END OF THE EVENT, AS WELL AS I MENTIONED THAT, YOU KNOW, ONE OF THE THINGS THAT WE HAVE UNCERTAINTY ON IS, UM, WE HAVE ABOUT JUST AS MUCH VOLUME ABOVE GROUND AS WE DO BELOW GROUND, MEANING WE HAVE ABOUT 150 MILLION GALLONS PLUS OF STORAGE ABOVE GROUND, BUT WE HAVE JUST ABOUT THAT MUCH OF IN THE MAJOR PIPELINES AS WELL.

SO UNABLE TO CAPTURE THAT OR QUANTIFY THAT THIS IS KIND OF DEPICTED IS THAT WE'RE, UH, FILLING THAT ONLY SOME OF THE STORAGE TANKS, BUT WE WERE FILLING SOME OF THE WATER PIPELINES, UH, IN THE RECOVERY PHASE OF THIS EVENT.

NEXT SLIDE PLEASE.

SO WHAT YOU W WHAT WAS JUST SHOWN IN THE GRAPHIC IS THAT THE FIRST EXPERIENCE FOR DEMAND WAS MORE ON THE PRIVATE SIDE BEFORE WE WOULD, UM, SEE THE MAIN BREAKS.

AND SO I WANT TO, UM, POINT OUT THIS GRAPHIC WAS TAKEN FROM, UH, SOME OF THE DATA THAT WE WERE ABLE TO COLLECT FROM THE AMI, MY ATX WATER PORTAL.

SO WE HAVE ABOUT DURING THIS EVENT, WE HAD ABOUT 38 37, 3,800 CUSTOMERS ON THE, UH, AMI SYSTEM AND OF THOSE 3,800 CUSTOMERS, ABOUT 30% OF THOSE CUSTOMERS EXPERIENCE WHAT I'LL CALL A CONTINUOUS USAGE, UH, OR A BURST LEAK EVENT.

AND I'M GOING TO DEFINE THAT, UH, CONTINUOUS USAGE WAS DEFINED AS DEFINED IN OUR SOFTWARE AS, UM, WATER, UH, THAT IS CONTINUOUSLY BEING USED AND REGISTERING ABOVE THREE GALLONS PER HOUR, OR A DURATION OF 36 HOURS OR MORE.

AND, AND THAT'S IMPORTANT BECAUSE THAT ALSO WE'LL, WE'LL LET THE CUSTOMER KNOW, KNOW THAT THERE

[01:10:01]

IS A, UM, CONTINUOUS USAGE ON THEIR ACCOUNT, AND IT WILL FLAG WITH AN ALERT ON IF YOU ARE ON USING THE MITX WATER PORTAL.

THE BURST LEAK IS DEFINED AS A USAGE IN EXCESS OF 120 GALLONS PER HOUR, OR A DURATION GREATER THAN EIGHT HOURS.

AND SO WHAT YOU HAVE IN FRONT OF YOU IS BOTH, YOU KNOW, THE CUMULATIVE OF BOTH THOSE TYPES OF EVENTS, OR THAT ONLY CONTINUOUS USAGE, BUT ALSO BURST LEAKS THAT OCCURRED, UH, DURING, UH, THE EVENT.

AND IT WAS CAPTURED IN SOME OF THE MITE ATX WATER PORTAL CUSTOMERS.

UH, THIS IS ROUGHLY ABOUT 30% OF THOSE EXPERIENCED THIS TYPE OF EVENT ON THE 17TH.

AND WE'LL GO INTO A LITTLE MORE DETAIL ON SOME OF THE EXAMPLES THAT, UH, WERE EXPERIENCED FROM, FROM TWO TYPES OF CUSTOMERS.

UM, NEXT SLIDE PLEASE.

YEAH.

TWO EXAMPLES ARE FROM CUSTOMER PROFILES THAT WE WERE ABLE TO CAPTURE THE EVENT.

ONE IS CUSTOMER ONE WAS RUNNING A HOSE, A WATER HOSE TO PREVENT FROM FREEZING, UM, THAT, THAT EVENT, OR THAT INFORMATION TRANSFERRED INTO A BURST LEAK.

UH, AND WE'LL KIND OF SEE THE DETAILS ON THAT ONE AS WELL.

UH, CUSTOMER NUMBER TWO WAS A BURST LEAK FROM, UH, FROM THE FROZEN IRRIGATION LINE AND THE WATER DEMANDS ON THOSE TWO EVENTS WERE SIGNIFICANTLY DIFFERENT.

UH, NEXT SLIDE PLEASE.

SO THIS IS A NORMAL WATER PATTERN FROM, UM, MY ATX CUSTOMER WATER, UH, PORTAL.

UH, IT'S NOT UNCOMMON TO HAVE WATER USAGE, UM, THAT ARE IN THIS RANGES FROM ANYWHERE FROM FIVE GALLONS PER HOUR.

THESE ARE HOURLY DATA POINTS TO 35 GALLONS PER HOUR.

OBVIOUSLY THERE'S PROBABLY SOME, NO WATER USAGE DURING THAT TIMEFRAME, WHICH IS IMPORTANT BECAUSE IF, IF THERE'S A NO WATER USAGE, THAT JUST MEANS THAT THERE'S NO CONTINUOUS LEAK OR CONTINUOUS USAGE, UH, TRENDS ON THAT ACCOUNT.

NEXT SLIDE, PLEASE.

THIS EXAMPLE I MENTIONED WAS A, UH, A CUSTOMER THAT WAS, UM, UH, RUNNING THEIR, UH, WATER HOSE, UH, KIND OF DRIPPING I, TO WHAT EXTENT I'M NOT AWARE, BUT, UH, I APOLOGIZE THAT SOME OF THE ARROWS DID NOT COME OUT CLEARLY, BUT, UM, THE FIRST NOTIFICATION THAT PROBABLY CAME THROUGH WAS ON THE 13TH WAS THE EVENT OF WHEN THE SYSTEM NOTIFIED THE CUSTOMER, THAT THERE WAS A CONTINUOUS USAGE EVENT.

AND WHAT THAT MEANT WAS THAT THE CUSTOMER WAS NOTIFIED AND ACTUALLY THE CUSTOMER PROBABLY NOTIFIED AUSTIN WATER, UH, PROBABLY ON THE 18TH THAT THEY WERE RUNNING A WATER HOSE, UH, RUNNING A HOSE, UH, TO PREVENT FROM, UH, FREEZING.

AND SHORTLY AFTER THAT, ON THE 20TH, UM, THEY EXPERIENCED A, A BURST LEAK.

AND SO THE WATER USE PER HOUR JUMPED FROM THE, UH, PROBABLY THE, UH, GREATER THAN FIVE GALLONS PER HOUR TO SOMEWHERE IN THE 150 GALLONS PER HOUR RANGE.

AND SO THAT, THAT IS AN EXAMPLE OF NOT ONLY DID THE CUSTOMER GET THE FIRST NOTIFICATION OF CONTINUOUS USAGE, BUT THEY ALSO RECEIVED A BURST LEAK, A NOTIFICATION AFTER THE 150 GALLON OR 120 GALLON THRESHOLD.

NEXT SLIDE, PLEASE.

THIS EXAMPLE IS OF A CUSTOMER THAT, UH, EXPERIENCED NORMAL USAGE PRIOR TO THE 14, BUT THEN HAD HOURLY, UH, WATER USAGE IN THE ORDER OF, UH, ANYWHERE FROM A THOUSAND TO 1200 GALLONS PER HOUR.

AND THAT WAS IDENTIFIED AS AN IRRIGATION LINE BURST.

UH, SO THEY WOULD HAVE