Link

Social

Embed

Download

Download
Download Transcript

[00:00:03]

UM, I THINK WE'RE STILL EXPERIENCING A LITTLE BIT OF TECHNICAL DIFFICULTIES GETTING COUNCIL MEMBER POOL IN.

UM, BUT IN THE INTEREST OF TIME, WE'RE GOING TO GO AHEAD AND START AND WE'LL CHECK BACK IN AND MAKE SURE SHE'S ON BEFORE WE'RE VOTING.

HOPEFULLY.

UM, SO GOOD MORNING.

UM, MY NAME IS ALISON ALTER I'M CHAIR OF THE AUDIT AND FINANCE COMMITTEE.

I'M JOINED TODAY ON THE DAYAS BY COUNCIL MEMBERS, TOVO AND KELLY, AND HOPEFULLY SEEN BY COUNCIL MEMBER POOL ON THE VIRTUAL DAYAS MAYOR.

ADLER IS ABSENT TODAY.

IT'S 9:40 AM.

AND I'M CALLING THIS

[CALL TO ORDER]

MEETING OF THE AUDIT AND FINANCE COMMITTEE, UM, TO ORDER ON NOVEMBER 10TH, 2021 AT CITY HALL.

UM, WE ARE GOING TO GO A SLIGHTLY OUT OF ORDER TO MAKE SURE THAT WE CAN VOTE ON THINGS.

UM, WITH AS MANY OF US HERE, COUNCIL MEMBER POOL HAS A HARD STOP AT 10:00 AM TO, UH, WORK AS A MEMBER OF THE CAP METRO BOARD ON THE JPA, UM, IN AN EXECUTIVE SESSION.

SO LET ME GO THROUGH WITH THE ORDER OF HOW WE'RE GOING TO DO THINGS.

UM, WE WILL TAKE OUR PUBLIC COMMUNICATION, WHICH IS MR. PAUL ROBBINS FIRST, THEN WE WILL TACKLE THE THREE VOTING ITEMS. UM, THE OCTOBER MEETING MINUTES ARE 2022 MEETING DATES AND THE ANNUAL AUDIT PLAN.

AND THEN WE WILL TAKE UP THE DISASTER PREPAREDNESS AUDIT THE EMS AUDIT AND THE ECONOMIC RECOVERY AUDIT, CLOSING OUT WITH FUTURE ITEMS. SO I'D LIKE TO INVITE MR.

[Citizen Communication: General]

ROBBINS UP FOR PUBLIC COMMUNICATION.

YOU'LL HAVE THREE MINUTES, MR. ROBBINS.

HANG ON ONE SECOND.

I'M NOT SURE IF THE MICROPHONE IS WORKING WE'RE ALIVE.

THANK YOU, COUNSEL.

I FILED A NINE PART COMPLAINT LAST NIGHT WITH THE AUDITOR'S OFFICE ABOUT THE OFFICE OF REGULATORY AFFAIRS REGARDING ITS CONDUCT IN THE TEXAS GAS SERVICE CONSERVATION RATE CASE.

WHILE THERE ARE PROFOUND PROBLEMS WITH THE ECONOMICS OF THE GREENWASHED CONSERVATION PROGRAMS, THE COMPLAINT IS BASED ON THE MANIPULATIVE PROCESS THAT HAS LARGELY KEPT THE ISSUE FROM PUBLIC VIEW.

I AM AN ACTIVIST WITH OVER FOUR DECADES OF EXPERIENCE DONATING MY TIME TO THE CITY.

MY SEEMINGLY CARDINAL SIN HAS BEEN TO FIND WASTED MONEY THAT CAN BE REPURPOSED TO ASSIST POOR PEOPLE AND HELP THE ENVIRONMENT.

THE REGULATORY OFFICE HAS DELIBERATELY MANIPULATED PROCESS TO KEEP MY VOICE FROM BEING HEARD ON FIVE DIFFERENT OCCASIONS.

THE HEAD OF THE CITY'S OFFICE OF REGULATORY AFFAIRS STATED IN WRITING THAT THIS ISSUE CONSERVATION RATES WOULD BE BROUGHT BEFORE THE COUNCIL FOR A HEARING AND VOTE IN NOVEMBER.

HERE, HERE ARE THE DATES AND QUOTES, AND I WILL FORWARD THE EMAILS TO YOU.

IF YOU WANT TO SEE THEM.

THEN AFTER A CLOSE OF BUSINESS LAST TUESDAY WITH VIRTUALLY NO TIME LEFT TO CHANGE THE FIRST POSTING OF THE COUNCIL AGENDA, THE OFFICE STATED THAT THIS VOTE AND HEARING WOULD NOT OCCUR.

I HAVE SPENT WEEKS OF DONATED TIME PLANNING FOR THIS COUNCIL.

IS IT REALLY OKAY FOR CITY STAFF TO TREAT CITIZENS? THEY SERVE WITH THIS KIND OF CONTEMPT, OUR VOLUNTEERS WHO DONATE THEIR TIME TO THE CITY TO BE DESPISED BY IGNORING THIS TRANSGRESSION IS COUNCIL SETTING IT UP TO HAPPEN AGAIN, AND IT GETS WORSE.

COUNCIL I'VE BEEN, UH, I'M NOT BEING PROVIDED WITH ADEQUATE TIME TO OFFER TESTIMONY.

I CANNOT OFFER FULL TESTIMONY ANYWAY, BECAUSE SOME OF MY DISCOVERY QUESTIONS GO UNANSWERED AND THE REGULATORY OFFICE HAS ALREADY STATED IN WRITING THAT THEY HAVE PREJUDGED THE ECONOMICS.

SO MY TESTIMONY WILL BE IGNORED.

ANYWAY, IF I HAD HAD ADEQUATE TIME TO PREPARE IT, IF YOU LET THIS STAND DON'T COMPLAIN WHEN IT HAPPENS TO YOU AND YOUR OWN HARD WORK IN THE REMAINING TIME, I'M GOING TO READ THE HA HERE IT IS.

I'M GOING TO READ THE NINE POINTS OF MY COMPLAINT, THE LACK OF A FORMAL HEARING PROCESS, MISLEADING STATEMENTS THAT INFLUENCED THIS CASE, PREDETERMINED OUTCOME REFUSAL TO MANDATE THE GAS COMPANY TO PROVIDE INFORMATION THEY'LL YOU'RE TO CONSIDER COST INFORMATION THAT I DID PROVIDE FAILURE TO CONSIDER IMPRUDENT EXPENDITURES FAILURE, TO UPDATE

[00:05:01]

COST-EFFECTIVENESS ANALYSIS PAST AND POSSIBLE FUTURE HARASSMENT OF MYSELF.

WHEN I INTERVENED BY THE CITY ATTORNEY OR WILL IN THE FUTURE AND MANIPULATION OF PUBLIC PROCESS AT THE RESOURCE MANAGEMENT COMMISSION.

I APPRECIATE YOUR ATTENTION.

THANK YOU, MR. ROBBINS.

UM, I KNOW THAT MY OFFICE AND COUNCIL MEMBER POOL, AND I BELIEVE COUNCIL MEMBER KITCHEN, A BEEN HAVING SOME AND COUNCIL MEMBER KELLY, UM, PERHAPS NOT JOINTLY WITH US YET, UM, HAVE BEEN HAVING SOME DISCUSSIONS, TRYING TO UNDERSTAND THINGS, UM, AND WE WILL KEEP YOU POSTED NEXT.

I AM YOUR SERVANT COUNCIL MEMBER.

THANK YOU, MR. ROBBINS.

I APPRECIATE YOU BEING HERE.

UM, SO I UNDERSTAND THAT COUNCIL MEMBER POOL IS IN THE WAITING ROOM AND NEEDS TO BE MOVED OVER SO SHE CAN PARTICIPATE VIRTUALLY ALL RIGHT.

COUNCIL MEMBER POOL.

WE, WE SEE YOU ARE ON THE SCREEN NOW, ARE YOU ABLE TO SHOW YOUR VIDEO SO YOU CAN VOTE? GREAT.

THANK YOU, COUNCIL MEMBER POOL FOR MAKING IT SO YOU CAN BE HERE TO PARTICIPATE IN THESE VOTES.

UM,

[1. Approve the minutes of the October 27,2021 Audit and Finance Committee meeting.]

SO WE ARE GOING TO START WITH THE MINUTES, UM, AND THERE'S ONE ADJUSTMENT TO SPELLING THAT WE NEED TO MAKE TO MR. GRANT OFF'S NAME.

I BELIEVE IT IS WITH ONLY ONE F UM, BUT OTHERWISE THE MINUTES ARE FINE.

DO I HAVE A MOTION TO APPROVE THE MINUTES? COUNCIL MEMBER KELLY MOTION SECONDED BY COUNCIL MEMBER.

TOVO ALL THOSE IN FAVOR.

COUNCIL MEMBER POOL.

YOU'RE IN FAVOR.

THE MINUTES JUST LOST HER.

OKAY.

I'M NOT HEARING ANY OBJECTIONS TO THE MINUTES APPROVAL.

THAT'S MY REPORT.

OKAY.

SHE'S GOT HER HAND UP NOW.

OKAY.

SO WE'RE ALL IN FAVOR OF THE MINUTES.

THANK YOU.

THAT WAS ITEM ONE.

UM, WE ARE NOW

[3. Discussion and possible action regarding Audit and Finance Committee meeting dates for 2022.]

GOING TO MOVE TO A DISCUSSION AND POSSIBLE ACTION REGARDING AUDIT AND FINANCE COMMITTEE MEETING DATES.

UM, SO I WANTED TO FLAG A COUPLE OF THINGS ABOUT THESE DATES.

UM, FIRST OF ALL, I JUST ASKED COMMITTEE MEMBERS TO MAKE SURE THAT MY OFFICE AND OR THE AUDITOR ARE AWARE IF YOU'RE GOING TO BE MISSING A MEETING AS MUCH IN ADVANCE AS POSSIBLE.

UM, WE DO HAVE PRETTY REGULAR MEETINGS, SO IT DOES HAPPEN THAT PEOPLE HAVE TO MISS, BUT IT'S MUCH EASIER IF WE CAN PLAN FOR THEM.

UM, SO THE MEETING DATES THAT ARE SET, WE ALREADY KNOW THAT THE MAYOR CANNOT ATTEND IN JANUARY AND COUNCIL MEMBER POOL CANNOT ATTEND AN APRIL.

UM, SO THOSE MEETINGS IN PARTICULAR, UM, PLEASE MAKE SURE THAT YOU DO EVERYTHING POSSIBLE TO ATTEND.

UM, AND THEN WE ARE GONNA REVISIT THE SUMMER DATES IN MARCH.

UM, PARTICULARLY THE JUNE AND JULY DATES.

WE'RE HOPING TO BE ABLE TO SKIP ONE OR BOTH OF THOSE, BUT WE WON'T KNOW THAT, UM, UNTIL MARCH WHEN WE HAVE A BETTER IDEA OF WHAT'S ON OUR CALENDAR.

SO WHAT WE'RE PROPOSING TODAY IS GO FORWARD WITH A CALENDAR THAT INCLUDES THOSE DATES.

UM, AND THEN WE WILL ADJUST IT'S MUCH EASIER, I THINK, TO CANCEL A MEETING THAN IT IS TO SCHEDULE A MEETING.

UM, SO WE ARE GOING TO GO AHEAD AND HAVE THOSE DATES ON OUR CALENDAR.

SO WE'LL ENTERTAIN A MOTION FOR ITEM THREE, UM, FOR THE MEETING DATES, COUNCIL MEMBER KELLY, UH, MAKES THAT MOTION SECONDED BY COUNCIL MEMBER.

TOVA ALL THOSE IN FAVOR, UNANIMOUS ON THE DYESS COMES FROM OUR POOL.

YOU OKAY, GREAT.

UM, THANK YOU.

UM, ACTUALLY I'M SORRY THAT, YEAH, THAT WAS ITEM THREE.

SO

[4. Discussion and possible action regarding the calendar Year 2022 Audit Plan for recommendation to Council.]

THEN ITEM FOUR IS DISCUSSION AND POSSIBLE ACTION REGARDING THE CALENDAR YEAR 2022 AUDIT PLAN FOR RECOMMENDATIONS TO COUNCIL MS. STOKES, DID YOU WANT TO SPEAK TO THIS? JUST, JUST A QUICK, UM, KIND OF OVERVIEW.

SO WE PRESENTED THIS, WE PRESENTED THE PROPOSED PLAN LAST MONTH.

UM, WE HAVE NOT RECEIVED ADDITIONS OR EDITS TO THAT PLAN.

SO, UH, WE ARE PROPOSING THE PLAN, UH, THAT WAS IN FRONT OF YOU LAST MONTH AND IT'S ALSO IN TODAY'S BACKUP TO MOVE AND THAT WOULD MOVE FORWARD TO COUNCIL FOR, UM, FULL THE FULL COUNCIL TO WEIGH IN ON.

OKAY.

AND DO YOU KNOW IF THAT WOULD BE GOING ON NEXT WEEK'S MEETING OR IN DECEMBER? IT WOULD PROBABLY NOT BE NEXT WEEK, SO.

OKAY.

UM, THANK YOU.

I UNDERSTAND THAT THE MAYOR IS NOT HERE TODAY.

MAY HAVE AN AMENDMENT.

I HAVE NOT SEEN THE AMENDMENT.

UM, IT'S NOT CLEAR TO ME WHETHER IT SHOULD BE A AMENDMENT TO THE PLAN OR A SPECIAL PROJECT, ET CETERA.

UM, WE WILL TRY AND WORK THAT OUT, UM, BEFORE IT COMES TO COUNCIL.

UM, BUT FOR THE MAYOR OR FOR ANYONE ELSE, IF WE ARE GOING TO ADJUST THE PLAN, WE HAVE TO MAKE SURE WE KNOW WHAT WE'RE TAKING OFF.

UM, BECAUSE WE ONLY HAVE SO MANY RESOURCES IN THE AUDIT

[00:10:01]

OFFICE WITH EVERYTHING ELSE THAT IS PLANNED.

SO IF YOU, UM, ARE GOING TO MAKE ANY PROPOSED AMENDMENTS, A, I WOULD ASK THAT YOU PLEASE SURFACE THOSE AS EARLY AS POSSIBLE AND BE THAT YOU NEED TO CLARIFY WHAT, WHAT WE'RE, WHAT WE'RE MOVING OFF OF THE PLAN.

UM, BECAUSE EVERYTHING WAS VERY CAREFULLY CHOSEN THROUGH A PROCESS WHERE EVERY COUNCIL MEMBER HAD AN OPPORTUNITY, UM, TO WAIT IN, UM, THROUGH THAT.

UM, SO I WILL ENTERTAIN A MOTION TO APPROVE THE AUDIT PLAN.

UH, COUNCIL MEMBER TOVO MAKES THAT MOTION SECONDED BY COUNCIL MEMBER, KELLY, ALL THOSE IN FAVOR, MOVING THAT ON TO COUNCIL.

THAT'S A MEMBER POOL YOU'RE IN FAVOR.

OKAY.

THANK YOU.

I THINK THERE'S SOME KIND OF WEIRD TIME DELAY, SO AN UNANIMOUS, UM, VOTE ON THAT.

OKAY, GREAT.

IS THERE ANY OTHER BUSINESS THAT WE HAVE TO VOTE ON BEFORE WE TAKE UP THE DISASTER PREPAREDNESS? GOT IT.

OKAY.

THANK YOU.

[2. Discussion and possible action on the Disaster Preparedness Audit.]

UM, SO I WANT TO INVITE UP THE AUDITOR'S, UM, STAFF TO TAKE UP ITEM TWO, WHICH IS THE DISASTER PREPAREDNESS AUDIT.

UM, I, WHEN I, YOU KNOW, I THINK AT, AT SOME POINT, UM, WE'LL NEED TO, TO CLARIFY THE DIFFERENCE BETWEEN THIS AUDIT AND THE AFTER ACTION, UM, REPORTS.

UM, BUT THIS IS AN AUDIT THAT WAS SPECIFICALLY ASKED FOR BY RESOLUTION THAT, UH, COUNCIL MEMBER TOVO LED ON.

AND I CO-SPONSORED, AND I'M NOT SURE WHO ELSE WAS, WHO ELSE WAS ON THAT.

UM, YOU KNOW, IT'S REALLY, REALLY IMPORTANT THAT WE PREPARE FOR FUTURE EMERGENCIES.

AND ONE WAY THAT WE DO THAT IS FROM LEARNING FROM THE PAST AND TAKING ACTION.

UM, AND THIS IS A REALLY IMPORTANT STEP IN BEING BETTER PREPARED.

UM, SO I'M GOING TO INVITE THE AUDITORS STAFF TO PRESENT AND AFTER THEY PRESENT, WE WILL WE'LL, UM, THE APPROPRIATE, UH, STAFF MEMBERS AND OPPORTUNITY TO RESPOND TO THE AUDIT.

AND THEN WE WILL OPEN IT UP FOR COMMENTS AND QUESTIONS.

THANK YOU.

GOOD MORNING.

THANK YOU.

GOOD MORNING COMMITTEE MEMBERS.

MY NAME IS MARIA STRAW AND I WAS THE AUDIT LEAD FOR THIS PROJECT.

THE OBJECTIVE OF THIS AUDIT WAS TO DETERMINE IF THE CITY'S DISASTER PLANNING AND PREPAREDNESS EFFORTS POSITION THE CITY TO RESPOND EFFECTIVELY AND EQUITABLY TO WINTER STORM ERIE.

AS YOU KNOW, WINTER STORM MURIE WAS AN UNUSUALLY SEVERE EVENT IN AUSTIN.

THERE WERE SEVEN DAYS BELOW FREEZING AND A RECORDED SIX INCHES OF SNOW.

AUSTINITES EXPERIENCED EXTENDED PERIODS WITHOUT ELECTRICITY AND RENDER A BOIL WATER NOTICE FOR SIX DAYS, CITY STAFF WHO RESPONDED TO THE STORM, PUT IN AN INCREDIBLE AMOUNT OF EFFORT TO RESPOND TO THE STORM AND WORK TIRELESSLY FOR MANY DAYS.

IN FACT, THESE EFFORTS ARE CONTINUING AS STAFF, THINK ABOUT HOW TO IMPROVE DISASTER RESPONSES IN THE FUTURE.

THE IMPACT ON THE COMMUNITY WAS SIGNIFICANT.

AS YOU CAN SEE IN THE GRAPH ON THE RIGHT TRAVIS COUNTY HAD THE SECOND MOST DEATHS IN THE STATE AFTER HARRIS COUNTY, 21 OF THESE DEATHS WERE WITHIN THE CITY LIMITS AND 16 INVOLVED HYPOTHERMIA.

ADDITIONALLY, PEOPLE WHO DIED SKEWED OLDER THAN THE GENERAL POPULATION, ABOUT 64% OF PEOPLE WHO DIED WERE OLDER THAN 60.

ALSO FOUR PEOPLE WHO DIED WERE EXPERIENCING HOMELESSNESS IN OUR AUDIT.

WE HAD FOUR FINDINGS.

THE FIRST WAS RELATED TO PLANNING AND PREPAREDNESS GENERALLY, AND THE OTHERS WERE RELATED TO COMMUNICATION, RESOURCES AND EQUITY.

WE FOUND THE CITY WAS UNPREPARED TO RESPOND TO SPLINTER STORM URI FOR THREE MAIN REASONS.

I'LL DISCUSS THESE REASONS ON THE FOLLOWING SLIDES, BUT AT A HIGH LEVEL, THE CITY'S PLANNING EFFORTS DID NOT ADEQUATELY CONSIDER THE RISKS POSED BY A SEVERE PROLONGED OR WIDESPREAD DISASTER.

ALSO, THE CITY HAD NOT IMPLEMENTED PAST RECOMMENDATIONS THAT MAY HAVE IMPROVED ITS RESPONSE AND HAD NOT HISTORICALLY PRIORITIZED DISASTER PREPAREDNESS AND COMMUNITY RESILIENCE.

THE CLIMATE CRISIS IS EXPECTED TO RESULT IN MORE INTENSE AND MORE FREQUENT WEATHER EMERGENCIES, BUT THE CITY HASN'T ADEQUATELY PREPARED FOR THIS.

THE CITY'S PLANS ACKNOWLEDGE MAJOR CATASTROPHIC EVENTS, BUT HAVE LITTLE SPECIFICS FOR HOW TO RESPOND TO THEM.

CITY PLANS ALSO ACKNOWLEDGED THE POTENTIAL OF A WINTER STORM, BUT NOT ONE WITH THE IMPACT WE SAW DURING WINTER STORM.

MARY PLANTS ANTICIPATED A LIMITED SEVERITY STORM.

ONE WITH SHORT DURATION, NO LOSS OF LIFE AND LIMITED IMPACT ON CITY SERVICES LIKE POWER AND WATER.

THEY ALSO ANTICIPATED THE NEEDS TO TREAT ROADS FOR ICE, BUT NOT FOR SNOW REMOVAL.

OF COURSE, THE CONDITIONS OF FEBRUARY STORM WERE MUCH MORE SEVERE THAN THESE PLANNING ASSUMPTIONS.

THERE ARE ALSO A NUMBER OF LESSONS LEARNED THAT ARE DISCUSSED IN OUR REPORT THAT AT THE CITY HAD ACTED ON MAY HAVE IMPROVED ITS RESPONSE.

AGAIN, THESE ARE IN OUR REPORT, SO I'LL DISCUSS THEM ONLY AT A HIGH LEVEL.

THIS INCLUDED RECOMMENDATIONS FROM PAST DISASTERS WHERE THE CITY LOOKED AT WHAT HAD HAPPENED BEFORE AND MADE RECOMMENDATIONS TO IMPROVE A RECOMMENDATION FROM A 2011 AUDIT, WHERE WE RECOMMENDED THE CITY, MAKE SURE ALL DEPARTMENTS HAVE CONTINUITY OF OPERATIONS PLANS ON FILE TO ENSURE THEY'RE ABLE TO RESPOND

[00:15:01]

AND CONTINUE CITY SERVICES IN A DISASTER.

IT ALSO INCLUDED RECOMMENDATIONS FROM PAST TRAININGS, INCLUDING ONE ON WINTER WEATHER AND RECOMMENDATIONS FROM CITY PLANS WHERE THE CITY HAD DEVELOPED RECOMMENDATIONS TO MITIGATE HAZARDS FACING THE CITY AND INCREASE RESILIENCE STAFF REPORTED CHALLENGES WITH IMPLEMENTATION INCLUDED A LACK OF STAFF TIME AND RESOURCES, WHICH WAS EXACERBATED BY THE COVID-19 PANDEMIC.

BUT ANOTHER CHALLENGE IS THE NUMBER OF RECOMMENDATIONS THAT HAVE BEEN MADE IN JUST THE MOST RECENT THREE AFTER ACTION REPORTS FOR PAST DISASTERS, THERE WERE OVER 400 RECOMMENDATIONS.

SO THIS IS DEFINITELY A CHALLENGE FOR THE CITY PRIORITIZING THESE RECOMMENDATIONS BASED ON THOSE THAT WOULD HAVE THE MOST IMPACT WOULD BE BENEFICIAL.

THE CITY ALSO HAS NOT HISTORICALLY PRIORITIZED OR FUNDED DISASTER PREPAREDNESS OR COMMUNITY RESILIENCE INITIATIVES IN AUGUST, 2019 CITY COUNCIL DIRECTED CITY MANAGEMENT IMPLEMENT RESILIENCY HUBS.

AND IN MAY, 2020 COUNCIL DIRECTED CITY MANAGEMENT TO DEVELOP A COMPREHENSIVE RESILIENCY PLAN.

NEITHER OF THESE WERE ACTED ON BEFORE THE STORM IN FEBRUARY.

HOWEVER, CITY COUNCIL RECENTLY APPROVED $3 MILLION FOR TWO RESILIENCY HUB PILOT PROJECTS THAT ARE EXPECTED TO BE COMPLETED.

IN THE NEXT TWO YEARS, WE MADE SEVERAL RECOMMENDATIONS IN RESPONSE TO THIS FINDING.

WE RECOMMENDED THE CITY MANAGER, PRIORITIZE COOP PLANNING, AND ALSO PRIORITIZE INITIATIVES TO INCREASE DISASTER PREPAREDNESS AND COMMUNITY RESILIENCE, INCLUDING THE RESILIENCY HUBS I MENTIONED EARLIER, WE ALSO RECOMMENDED THE DIRECTOR OF PLAN FOR TRAIN AND CONDUCT EXERCISES FOR SIGNIFICANT OR CATASTROPHIC EVENTS AND PRIORITIZE, IMPLEMENT, AND TRACK PAST RECOMMENDATIONS.

OUR SECOND FINDING WAS RELATED TO COMMUNICATION.

WE FOUND THAT THE CITY DID NOT COMMUNICATE EFFECTIVELY WITH AUSTIN RESIDENTS IN THE DAYS LEADING UP TO OR DURING WINTER STORM JURY, BECAUSE THE CITY WAS UNPREPARED FOR SUCH A SEVERE WINTER STORM.

SO RESIDENTS WERE LEFT WITHOUT CRITICAL INFORMATION THAT MAY HAVE HELPED THEM STAY SAFE.

WE HAD THREE MAIN ISSUES RELATED TO COMMUNICATION, WHICH I'LL DISCUSS ON THE FOLLOWING SLIDES.

THE CITY'S EARLY MESSAGES DID NOT COMMUNICATE THE URGENCY OF THE SITUATION TO RESIDENTS OR ADEQUATELY PREPARE THEM FOR POSSIBLE RISKS LIKE WIDESPREAD OR PROLONGED POWER OR WATER OUTAGES AND IMPASSABLE ROADS, EARLY MESSAGES, PRIMARILY FOCUSED ON ICY CONDITIONS AND POTENTIAL DAMAGE TO PIPES SUCH AS THE TWEET ON THE RIGHT OF THE SLIDE.

BUT DIDN'T PREPARE THE CITIES FOR THE UNUSUAL AND SEVERE NATURE OF THE STORM, SUCH AS MESSAGING ABOUT PREPARING FOR EXTENDED WATER OR POWER OUTAGES AND ENSURING SUPPLIES WERE ON HAND LIKE FOOD AND WATER, EVEN LESS PREPAREDNESS INFORMATION WAS PROVIDED BETWEEN FEBRUARY 12TH AND FEBRUARY 14TH.

THIS WAS AFTER THE EMERGENCY OPERATION CENTER WAS ACTIVATED AND BEFORE SNOW BEGAN TO FALL IN THE AUSTIN AREA, ADDITIONALLY, MINIMAL PREPAREDNESS INFORMATION WAS PROVIDED THROUGH THE CITY'S WARNING SYSTEM, WARNED CENTRAL TEXAS.

THE CITY COMMUNICATED A WINTER STORM WEATHER WARNING HAD BEEN ISSUED THROUGH THE SYSTEM, BUT NO OTHER PREPAREDNESS INFORMATION.

WE ALSO FOUND THAT INFORMATION ABOUT PREPARING FOR POWER AND WATER OUTAGES WAS RECEIVED AFTER IT WAS TOO LATE TO BE USEFUL.

THIS WAS BECAUSE THE CITY HAD NOT ANTICIPATED THE POSSIBILITY OF THESE OCCURRING.

AS YOU CAN SEE ON THE SLIDE, RESIDENTS WERE MADE AWARE OF POSSIBLE POWER OUTAGES AT 1:10 AM.

THEY WERE THEN MADE AWARE THAT POWER OUTAGES WERE STARTING AT 1:25 AM JUST 15 MINUTES LATER.

THIS OCCURRED PARTLY BECAUSE THE CITY DIDN'T RECEIVE INFORMATION FROM OUTSIDE REGULATORS WITH MUCH ADVANCED NOTICE AND INFORMATION CHANGED REALLY QUICKLY.

FOR EXAMPLE, THE TIME BETWEEN ERCOT ALERTING THE CITY ABOUT POSSIBLE ISSUES AND THEM CALLING FOR ROTATING POWER OUTAGES WAS ONLY ABOUT AN HOUR, BUT STILL HAD THE CITY ANTICIPATED THE POSSIBILITY OF A PROLONGED POWER OUTAGE AND ITS PLANNING EFFORTS.

THE CITY COULD HAVE COMMUNICATED BETTER ABOUT PREPARING FOR THIS POSSIBILITY.

EARLY ON.

AS I MENTIONED, INFORMATION ABOUT PREPARING FOR WATER OUTAGES WAS ALSO RECEIVED AFTER IT WAS TOO LATE TO BE USEFUL.

AS YOU CAN SEE ON THE SLIDE, AWESOME WATER TWEETED AT 6:00 PM THAT THERE WERE NO PLANS TO DISRUPT WATER SERVICE.

LATER THAT NIGHT, AUSTIN WATER SAID THEY WERE AWARE OF WATER OUTAGES IN SOUTHWEST AUSTIN, AND THEY IMPLEMENTED A CITY-WIDE BOIL WATER.

NOTICE THE NEXT DAY, THIS OF COURSE DIDN'T GIVE RESIDENTS ENOUGH TIME TO PREPARE FOR THESE WATER OUTAGES.

THIS OCCURRED BECAUSE THE CITY HADN'T THOUGHT THROUGH WHAT COMMUNICATIONS IT WOULD NEED FOR SUCH A SIGNIFICANT OR WIDESPREAD EVENT.

AUSTIN WATER STAFF SAID THEY HAD MESSAGING AND PREPAREDNESS TIPS PREPARED FOR A TYPICAL ONE OR TWO DAY FREEZE, BUT NOT A WEEK LONG.

ONE PLANNING FOR HOW TO COMMUNICATE IN THESE SORT OF SEVERE AND PROLONGED DISASTERS IS CRITICAL.

GIVEN THE ONGOING CLIMATE CRISIS, THE CITY ALSO COMMUNICATED MINIMAL INFORMATION AND NON-ENGLISH LANGUAGES.

AND THESE COMMUNICATIONS WERE OFTEN LESS TIMELY.

THIS IS PARTICULARLY IMPORTANT BECAUSE WHEN WE LOOK AT THE FIVE, MOST COMMONLY SPOKEN LANGUAGES IN AUSTIN, THERE ARE AT LEAST 88,000 RESIDENTS IN THE CITY WHO SPEAK ENGLISH LESS THAN VERY WELL.

SO MANY RESIDENTS HAVE THE NEED TO ACCESS INFORMATION ABOUT DISASTERS IN LANGUAGES, OTHER THAN ENGLISH TO STAY SAFE.

[00:20:02]

IN FACT, INFORMATION DURING A DISASTER IS KNOWN AS BEING JUST AS CRITICAL AS FOOD OR WATER.

THE CITY'S LANGUAGE ACCESS POLICY REQUIRES THE CITY TO SEND MESSAGES THROUGH WARN CENTRAL TEXAS IN SPANISH, AND TO MAKE REASONABLE EFFORTS TO SEND THOSE MESSAGES AND OTHER LANGUAGE INDICATE ALL OF THESE MESSAGES IN SPANISH AND DIDN'T COMMUNICATE MESSAGES IN ANY OTHER LANGUAGES THROUGH THE SYSTEM.

AS YOU CAN SEE ON THE SLIDE, THE FIRST MESSAGE SENT THROUGH WARNED CENTRAL TEXAS WAS ON FEBRUARY 15TH.

THIS WAS FOUR DAYS AFTER AN INITIAL MESSAGE WAS SENT TO ENGLISH SPEAKERS ON FEBRUARY 11TH, THREE DAYS AFTER THE EMERGENCY OPERATION CENTER WAS ACTIVATED.

AND A DAY AFTER SNOW BEGAN TO FALL IN THE AUSTIN AREA.

THIS WAS ALSO THE DAY POWER OUTAGES STARTED FOR MANY STAFF REPORTED.

IT WAS DIFFICULT TO ACCESS LANGUAGE, ACCESS VENDORS, ACCESS VENDORS, BECAUSE MANY OF THEM ARE LOCAL AND WERE ALSO AFFECTED BY THE STORM.

WE SAW THE MAIN REASON THESE ISSUES OCCURRED WAS THE LACK OF PREPARATION FOR COMMUNICATING DISASTER RELATED INFORMATION AND OTHER LANGUAGES.

AFTER ACTION REPORTS HAVE CONSISTENTLY IDENTIFIED LANGUAGE ACCESS AS AN ISSUE.

FOR EXAMPLE, THE COLORADO RIVER FLOODING EVENT RECOMMENDED THE CITY DEVELOP A LANGUAGE ACCESS PLAN FOR EMERGENCIES, BUT THIS HAS NOT BEEN DEVELOPED.

ADDITIONALLY, BASED ON A REVIEW OF COMMUNICATIONS RELATED PLANS, THE PLANS ONLY ADDRESS SPANISH AND AMERICAN SIGN LANGUAGE AND NO OTHER LANGUAGES.

AS A RESULT, THE CITY WAS UNPREPARED TO SERVE RESIDENTS WITH LIMITED ENGLISH PROFICIENCY.

WE MADE A COUPLE OF RECOMMENDATIONS IN RESPONSE TO THIS FINDING.

WE RECOMMENDED THE DIRECTOR OF PLAN FOR TRAIN AND CONDUCT EXERCISES FOR COMMUNICATING DURING SIGNIFICANT EVENTS AND WORK WITH THE DIRECTOR OF THE COMMUNICATIONS AND PUBLIC INFORMATION OFFICE TO CREATE AND IMPLEMENT A LANGUAGE ACCESS PLAN FOR EMERGENCIES.

OUR NEXT FINDING WAS RELATED TO RESOURCES.

EVEN IF THE CITY'S PLANS HAD ANTICIPATED A SEVERE WINTER STORM, THE CITY LIKELY WOULD NOT HAVE BEEN ABLE TO RESPOND EFFECTIVELY BECAUSE THE CITY LACKED ADEQUATE RESOURCES TO RESPOND TO SUCH A COMPLEX DISASTER.

SOME DEPARTMENTS HAVE SOME PLACE SUPPLIES ON HAND, BUT THE CITY DOESN'T GENERALLY MAINTAIN AN EMERGENCY SUPPLY STOCKPILE AND COULDN'T EASILY RELY ON OTHER AGENCIES FOR SUPPLIES DUE TO THE WIDESPREAD NATURE OF THIS EVENT.

THE CITY ALSO HAS NO CENTRALIZED INVENTORY TO TRACK SUPPLIES ACROSS CITY DEPARTMENTS THAT MAY BE AVAILABLE TO USE DURING DISASTERS STAFF REPORTED.

WE DON'T MAINTAIN SUPPLIES ON HAND BECAUSE IT COULD BE, IT WOULD BE COST PROHIBITIVE, AND THERE'S A LACK OF STORAGE SPACE, BUT THIS CAUSED A LOT OF CHALLENGES DURING WINTER STORM ERIE.

THE CITY DIDN'T HAVE SUPPLIES LIKE GENERATORS, TIRE CHAINS, FOOD, WATER, OR SNOWPLOWS, AND HAD TROUBLE ACCESSING SUPPLIES FROM ELSEWHERE.

A COST BENEFIT ANALYSIS TO DETERMINE WHAT TO KEEP ON HAND WOULD BE BENEFICIAL.

THE CITY ALSO DOESN'T HAVE AN EFFECTIVE PROCESS FOR ENSURING STAFF ARE AVAILABLE AND TRAINED TO RESPOND TO DISASTERS.

AND THE CITY DIDN'T HAVE ADEQUATE STAFFING TO RESPOND EFFECTIVELY TO THE STORM.

THIS LACK OF STAFFING WAS A MAJOR CHALLENGE IN THE CITY'S ABILITY TO RESPOND IN A DISASTER, ESPECIALLY ONE LIKE WINTER STORM JURY.

THE CITY NEEDS TO BE ABLE TO RELY ON STAFF FROM ACROSS ALL CITY DEPARTMENTS TO COME TOGETHER AND RESPOND.

WHAT WE HEARD THROUGHOUT THE AUDIT WAS THAT IT WAS DIFFICULT FOR THEM TO FIND VOLUNTEERS FROM CITY DEPARTMENTS TO MEET THE MANY NEEDS THEY HAD.

SO STAFF WHO RESPONDED WERE WORKING EXTREMELY LONG HOURS AND BEING, BEING EXPECTED TO DO A LOT.

WE RECOMMENDED THE CITY MANAGER, IMPROVE STAFFING PROCESSES TO ENSURE THE CITY IS UTILIZING MORE OF ITS STAFF FROM ACROSS THE CITY TO RESPOND AND DISASTERS.

WE SAW EXAMPLES OF THESE SORTS OF PROCESSES IN HOUSTON AND FORT WORTH, WHICH WE MENTIONED IN OUR REPORT, WE MADE A FEW RECOMMENDATIONS IN RESPONSE TO THIS FINDING.

HE RECOMMENDED THE CITY MANAGER EVALUATE CURRENT HAYSOM STAFFING AND ADD STAFF IF NEEDED AND UPDATE PROCESSES TO ENSURE ADEQUATE STAFF FROM ACROSS THE CITY ARE AVAILABLE AND TRAINED.

WE ALSO RECOMMENDED THE DIRECTOR OF HISSOM ENSURE THE CITY HAS ADEQUATE SUPPLIES AND EQUIPMENT AVAILABLE FOR FUTURE DISASTERS.

OUR LAST FINDING WAS RELATED TO EQUITY.

WE FOUND THAT THE CITY'S DISASTER PLANNING AND PREPAREDNESS EFFORTS ARE NOT EQUITY FOCUSED.

AND AS A RESULT, THE CITY'S RESPONSE DID NOT EFFECTIVELY SERVE ALL RESIDENTS.

THE CITY'S PLANS DO NOT CONTAIN THE SPECIFICITY NEEDED TO HELP CITY STAFF DIRECTLY SERVE POPULATIONS WHO NEED IT THE MOST SUCH AS DETAIL ON HOW VULNERABLE POPULATIONS WILL BE REACHED DURING A DISASTER.

WE SAW EXAMPLES OF PLANS, ACKNOWLEDGING EQUITY, CONSIDER CONCERNS EXIST, BUT LITTLE DETAIL FOR HOW TO, TO MANAGE THOSE CONCERNS.

THE CITY ALSO DOES NOT HAVE A FORMALIZED PROCESS FOR ENGAGING THE COMMUNITY FOR ENGAGING COMMUNITY STAKEHOLDERS, TO ASSIST WITH REACHING VULNERABLE POPULATIONS.

EVEN THOUGH THIS IS RECOMMENDED BY BEST PRACTICES, THE CITY RELIED ON INFORMAL CONTACTS THAT STAFF AND CITY COUNCIL MEMBERS KNEW AS A MEANS OF REACHING VULNERABLE POPULATIONS, RATHER THAN HAVING AN ESTABLISHED LIST OR DATABASE OF COMMUNITY ORGANIZATIONS, A MORE ESTABLISHED APPROACH WOULD HELP THE CITY BETTER SERVE THE COMMUNITY, BUT MAY ALSO ALLEVIATE SOME OF THE STRAIN ON CITY RESOURCES DURING A DISASTER, WHICH WAS A MAJOR CHALLENGE.

THERE WAS A LOT GOING ON.

THIS WOULD ALSO

[00:25:01]

HELP THE CITY FOCUS ON SERVING INDIVIDUALS WHO NEED ASSISTANCE AND RESOURCES.

THE MOST.

LASTLY, THE CITY DOES NOT KNOW IF IT IS REACHING THE MOST VULNERABLE MEMBERS OF OUR COMMUNITY BECAUSE THE CITY DOESN'T HAVE A GOOD WAY TO MEASURE ITS OUTREACH EFFORTS.

THE CITY HAS SOME MEASURES RELATED TO COMMUNITY PREPAREDNESS FOR DISASTERS, BUT THESE MEASURES ARE COMMUNITY-WIDE AND TOO BROAD TO GUIDE SPECIFIC EFFORTS AND TO UNDERSTAND WHO IS NOT BEING REACHED WITH CURRENT INFORMATION, STAFF SAID THE MAIN LIMIT TO TRACKING AND ANALYZING DATA ON OUTREACH IS A LACK OF STAFFING, WHICH AGAIN HAS BEEN PARTICULARLY DIFFICULT DURING THE COVID-19 PANDEMIC.

WE RECOMMENDED THE DIRECTOR OF HE, SOME TAKES SEVERAL ACTIONS TO ENSURE THE NEEDS OF VULNERABLE POPULATIONS ARE MET DURING A DISASTER AND DEVELOP A FORMAL PLAN FOR INVOLVING THE COMMUNITY AND DISASTER PREPAREDNESS AND PLANNING.

THAT CONCLUDES OUR PRESENTATION.

WE'RE HAPPY TO TAKE QUESTIONS.

OKAY.

THANK YOU.

I THINK WE'RE GOING TO ALLOW THE STAFF TO RESPOND AND THEN WE'LL, WE'LL TAKE QUESTIONS.

THANK YOU.

ABSOLUTELY.

UH, YES.

SORRY ON OUR, THANK YOU.

UH, COUNCIL MEMBER ALTER AND COMMITTEE MEMBERS.

UH, THANK YOU FOR THE OPPORTUNITY TO OFFER REMARKS.

ON BEHALF OF THE CITY MANAGER ON THIS TOPIC, A WINTER STORM URI WAS A STATEWIDE CATASTROPHIC EVENT LAYERED ON TOP OF AN ALREADY HISTORIC GLOBAL PANDEMIC.

AND THAT CONTINUES TODAY, THE CITY OF BOSTON, LIKE THE STATE OF TEXAS, BUT IT'S UNPREPARED FOR SUCH A COMPLEX DISASTER.

YET OUR EMPLOYEES ROSE TO THE CHALLENGE AND DID THEIR VERY BEST, MANY OF THEM LEAVING THEIR FAMILIES TO SERVE THE COMMUNITY FIRST AND SPEAKING OF COMMUNITY, WE ALSO SAW COMMUNITY MEMBERS AND ORGANIZATIONS WORKING TO HELP ONE ANOTHER.

DURING THIS EPIC EVENT, TODAY'S AUDIT REPORT TOGETHER WITH THE AFTER ACTION REPORT WE PRESENTED TO COUNCIL LAST WEEK WILL SERVE AS THE BASIS FOR STAFF'S EFFORTS TO CONTINUE MAKING IMPROVEMENTS THAT WILL BETTER SERVE THE COMMUNITY.

I WOULD NOTE FOR THE COMMITTEE AND THE PUBLIC THAT IMPROVEMENT EFFORTS WILL TAKE TIME AND ADDITIONAL RESOURCES.

IN THE CASE OF A FEW KEY DEPARTMENTS, SUCH AS HOMELAND SECURITY, EMERGENCY MANAGEMENT, AUSTIN, PUBLIC HEALTH, AND COMMUNICATIONS AND PUBLIC INFORMATION OFFICE.

THEY CONTINUE TO BE ACTIVELY ENGAGED IN ADDRESSING THE COVID-19 PANDEMIC AS WELL.

THIS RAISES THE IMPORTANCE OF THE COMMUNITY'S ROLE TO PREPARE BEFORE A DISASTER HAPPENS BY MAKING A PLAN, KNOWING THEIR NEIGHBORS AND STAYING INFORMED RESIDENTS CAN VISIT READY CENTRAL TEXAS.ORG TO LEARN ABOUT THE TOOLS AVAILABLE TO HELP WITH EMERGENCY PREPAREDNESS.

ADDITIONALLY, RESIDENTS ARE ALSO ENCOURAGED TO BEGIN BUILDING EMERGENCY KITS NOW AND SUPPLIES NOW, INCLUDING ENOUGH WATER, FOOD BATTERIES, A RADIO AND FIRST AID FOR UP TO SEVEN DAYS AS ALWAYS THE CITY MANAGER, HIS OFFICE RECOGNIZES THE OPPORTUNITIES FOR IMPROVEMENT THROUGH THE WORK OF THE CITY AUDITOR AND APPRECIATES OUR WORKING TOGETHER ON THIS AND ALL AUDIT REPORTS.

THANK YOU.

AND WITH DEBT, WE WERE CERTAINLY OPEN FOR QUESTIONS THE COMMITTEE MAY HAVE.

SO BEFORE I OPEN UP FOR, UM, QUESTIONS FROM THE COMMITTEE, I DID WANT TO INVITE, UM, KATIE UP, IF YOU COULD SPEAK OR WHOEVER WOULD BE APPROPRIATE TO JUST SPEAK A LITTLE BIT ABOUT, UM, PUTTING THIS AUDIT IN CONTEXT RELATIVE TO THE AFTER ACTION REPORT.

UM, AND THEN I'LL WANT TO MAKE A FEW COMMENTS AND THEN I WILL INVITE MY COLLEAGUES FOR QUESTIONS.

SURE.

I CAN SPEAK TO THAT.

SO, UM, I THINK Y'ALL ARE PRETTY FAMILIAR WITH OUR WORK, BUT, UM, OUR CHARGE WAS TO LOOK AT THIS THROUGH A CITY-WIDE LENS, UM, AND TO REALLY EVALUATE THE KIND OF THE PRIOR PLANNING EFFORTS THAT THE CITY HAD PUT TOGETHER AND WHETHER OR NOT THAT REALLY SET US UP FOR SUCCESS.

UM, DURING THIS STORM AND HAGGERTY, I THINK THEY COULD SPEAK TO KIND OF WHAT THEIR, THEIR EFFORTS ARE INTENDED TO DO, BUT REALLY, I THINK THEY TOOK SORT OF A DIFFERENT LENS AND THERE'S A LOT TO LOOK AT HERE.

SO I THINK THERE'S A LOT OF OVERLAP IN OUR RESULTS, BUT CERTAINLY THEIR CHARGE WAS DIFFERENT.

THANK YOU.

I REALLY APPRECIATE THE THOROUGHNESS OF THIS REPORT.

UM, BEFORE WE GET INTO CONVERSATION, I WANT TO MAKE IT REALLY CLEAR THAT IF WE HAVE A CONVERSATION ABOUT WHAT WE NEED TO DO BETTER, WHERE WE MADE MISTAKES, THAT IS NOT TO, UM, DISCOUNT THE VERY HEROIC EFFORTS THAT THE STAFF WHO WERE ABLE TO RESPOND TOOK, UM, DURING THAT, UM, STORM, UM, WE ALL ARE FAMILIAR WITH FOLKS WHO WENT ABOVE AND BEYOND WHO WERE JUGGLING THEIR OWN CHALLENGES AT HOME BEING WITHOUT POWER, ET CETERA.

UM, BUT WE DO OWE IT TO OUR EMPLOYEES AND OUR CITIZENS TO EXAMINE WHAT HAPPENED, WHERE WE TOOK MISSTEPS AND HOW WE CAN MOVE FORWARD.

UM, AND SO IT WAS IN THAT SPIRIT THAT WE ARE LOOKING AT THIS AUDIT AND TALKING ABOUT HOW WE USE THIS INFORMATION KIND OF MOVING FORWARD.

UM, SO I THINK THAT'S, YOU KNOW, REALLY IMPORTANT THAT WE RECOGNIZE THAT AS A CITY COUNCIL, IT IS OUR RESPONSIBILITY,

[00:30:02]

UM, TO WORK, TO IMPROVE OUR PREPAREDNESS.

IT'S OUR CITY MANAGEMENT'S, UM, RESPONSIBILITY TO LOOK TOWARDS THAT.

THERE'S A LOT IN THIS AUDIT AND ANYONE WHO HASN'T READ IT, I ENCOURAGE YOU TO READ IT.

UM, THERE'S A LOT OF, UM, OPPORTUNITIES THAT WERE MISSED THAT WE NEED TO DOUBLE DOWN AND MOVE FORWARD ON.

UM, WE, THE AUDIT SPEAKS VERY ELOQUENTLY TO THE, UH, NUMEROUS RESOLUTIONS AND REPORTS THAT HAD RECOMMENDATIONS OF HOW WE COULD BE BETTER PREPARED.

MANY OF WHICH SEEM VERY PROFICIENT.

UM, IN LIGHT OF THE EVENTS, I WOULD, UM, FOCUS FOLKS' ATTENTION ON THE FEMA 2020, UM, FEBRUARY, UM, RECOMMENDATIONS AT THE TOP OF PAGE 12.

UM, SO WE NEED TO ADDRESS SHELTERING FOR WINTER WEATHER.

UM, WE NEED TO DO AN EXERCISE INVOLVING NOT HAVING ANY ELECTRIC POWER.

UM, WE NEED FOR NON-OPERATIONAL DEPARTMENTS TO HELP OPERATIONAL DEPARTMENTS.

WE NEED LONG-TERM STAFFING.

NOW, GRANTED THAT CAME OUT JUST BEFORE THE PANDEMIC, BUT WE KNOW A LOT OF THE THINGS THAT WE NEED TO BE DOING.

WE HAVE REPORTS THAT SAID WE NEEDED TO HAVE, UM, ACCESS TO LANGUAGE, ET CETERA.

ALL OF THOSE ARE IN THERE.

UM, WE NEED TO DO BETTER.

AND I HAVE TO SAY AS CHAIR OF THE AUDIT AND FINANCE COMMITTEE, THAT I HAVE NEVER SEEN A MANAGEMENT RESPONSE THAT WAS SO DEFENSIVE IN LIGHT OF THE MAGNITUDE OF THE CHALLENGE THAT'S BEFORE US AND THE REAL POSSIBILITY THAT SOMETHING LIKE THIS COULD HAPPEN AGAIN.

UM, AND IT'S MY HOPE THAT THE CITY MANAGEMENT WILL TAKE THESE RECOMMENDATIONS SERIOUSLY AND WORK WITH COUNCIL TO PROVIDE THE RESOURCES, UM, MOVING FORWARD.

I WANT TO NOW OPEN UP THE FLOOR TO QUESTIONS OR, AND INVITE COUNCIL MEMBER TOVO WHO'S RESOLUTION LED TO THIS PARTICULAR AUDIT, IF SHE WANTS TO, UM, GO FIRST.

THANK YOU.

I APPRECIATE THAT.

NO ONE HAS START, UM, IN VERY MUCH THE SAME PLACE YOU DID COUNCIL MEMBER ALTER.

I WANT TO REALLY ACKNOWLEDGE OUR STAFF THROUGHOUT THE, THROUGHOUT THE ORGANIZATION.

UM, YOU KNOW, FROM OUR INDIVIDUAL COUNCIL OFFICES TO OUR PUBLIC, OUR EMERGENCY RESPONDERS, OUR PUBLIC SAFETY STAFF, OUR PARKS DEPARTMENT, OUR PUBLIC HEALTH.

UM, THERE WERE REALLY, AS YOU SAID, COUNCIL MEMBER ALTER JUST, UM, HEROIC EFFORTS THROUGHOUT OUR ORGANIZATION FROM, FROM INDIVIDUAL, FROM STAFF MEMBERS WHOSE, WHO WERE SUFFERING THROUGH THIS STORM AS WELL, AND WHOSE FAMILIES WERE SUFFERING THROUGH THE STORM AND, AND NONE OF THE FOLLOWING CONVERSATION, UM, DISCOUNTS, ANY OF THAT EXTRAORDINARY EFFORT.

I WAS ON THE PHONE OVER AND OVER AND OVER AGAIN WITH ONE OF OUR CITY EMPLOYEES ONLY TO LEARN DAYS IN THAT, UM, HE HAD BEEN HAVING MOST OF THOSE CONVERSATIONS FROM HIS, FROM HIS CAR BECAUSE HE HAD NO AX.

HE HAD NO, UH, ELECTRICITY IN HIS HOME.

AND SO WE ARE, THERE IS NO DOUBT THAT THE HEROIC AND, UM, YOU KNOW, ONGOING EFFORTS OF ALL OF OUR CITY STAFF WERE INVOLVED IN THE RESPONSE SAVED LIVES.

UM, AS THE AUDIT NOTES, THERE WERE SEVERAL REAL CATASTROPHIC EVENTS, UM, THAT, THAT, UM, WERE, IT DID NOT HAPPEN, UM, AND DID NOT UNFOLD IN OUR HOSPITALS AND SOME OF THE OTHER PLACES WHERE, WHERE THEY COULD HAVE BECAUSE OF THE ACTIONS OF OUR CITY.

THAT BEING SAID, YOU KNOW, AS, AS A COUNCIL MEMBER, I'M VERY INVOLVED IN, IN LOTS OF ELEMENTS OF THAT EMERGENCY RESPONSE FROM HELPING GET WATER, UH, TO CONSTITUENTS, NOT JUST IN MY DISTRICT, BUT OTHERS AND HELPING, UH, TRYING TO, TO STAND UP WARMING CENTERS AND DO SO MANY OF THE OTHER, THE OTHER ELEMENT, THE OTHER REAL IMPORTANT, BASIC NEEDS, UH, THAT NEEDED THAT, THAT WERE REQUIRED DURING THAT PERIOD OF TIME.

I SAW THINGS THAT I HAD NOT SEEN IN, IN OUR EMERGENCY RESPONSE IN THE PAST.

AND DEFINITELY THIS WAS, UH, THERE WERE ELEMENTS OF THIS CRISIS THAT WERE UNFORESEEN AND, UH, UH, CONFLUENCE OF EVENTS THAT WERE UNEXPECTED TO SOME EXTENT AND HAPPENING TOGETHER, UH, WAS NOT CONTEMPLATED.

SO WHILE I UNDERSTOOD THE CHALLENGES, THERE WERE CERTAIN PROCESSES AND PROTOCOLS THAT I BELIEVED SHOULD BE FLOWING BETTER.

I WILL, I'LL JUST NAME ONE OF THEM.

YOU KNOW, AS A COUNCIL MEMBER, WE HAD LIMITED COMMUNICATION, UM, ALMOST NO COMMUNICATION TO OUR GENERAL COMMUNICATION TO OUR COUNCIL, FEW UPDATES, NO IDENTIFIED CONTACT FOR US.

AND SO, YOU KNOW, I, I THINK THAT'S PROBABLY A CONVERSATION WE NEED TO HAVE

[00:35:01]

IN THE AFTER ACTION REPORT, UH, MORE THAN MORE THAN IN THIS ONE, BUT, UM, I CAN TELL YOU AS, AS A COUNCIL MEMBER RECEIVING PHONE CALLS AND EMAILS AND OTHER KINDS OF TEXTS FROM CONSTITUENTS WHO ARE NOT SURE THEY WERE GOING TO BE ABLE TO SURVIVE IN THEIR HOUSE FOR THE NEXT COUPLE OF DAYS, UM, IT WAS, IT WAS CRITICALLY IMPORTANT TO ME TO MAKE SURE THAT, THAT WE NEVER HAD A SITUATION AGAIN, WHERE I DIDN'T EVEN KNOW WHO TO ASK AMONG THE CITY STAFF FOR HELP OR TO COMMUNICATE THOSE REALLY DIRE POTENTIALLY LIFE ALTERING, UM, QUERIES FOR HELP TOO.

SO PART OF THE RESOLUTE, SO THE RESOLUTION HAD THREE PARTS.

ONE WAS JUST HAVING AN INITIAL QUESTION AND ANSWER SESSION, SOME WORKSHOPS AND WORK SESSIONS WITH OUR CITY STAFF, SO THAT WE COULD ASK OUR INITIAL QUESTIONS.

THE OTHER PART WAS A COMMUNITY TASK FORCE, WHICH DID A GREAT JOB.

AND THERE'S A VERY USEFUL REPORT WITH SOME RECOMMENDATIONS THAT I BELIEVE REALLY ALIGNED VERY WELL WITH, WITH THE AUDIT, WITH SOME OF THE FINDINGS OF THE AUDIT, INCLUDING ESPECIALLY, AND IMPORTANTLY LANGUAGE ACCESS THAT CAME UP AGAIN AND AGAIN, IN THE COMMUNITY CONVERSATIONS AROUND, AROUND THIS EVENT.

AND THEN THE THIRD PART WAS THIS AUDIT, THE AFTER-ACTION REPORT IS GOING TO BE VERY USEFUL.

I, I AM, UM, APPRECIATIVE TO COUNCIL MEMBER ALTER.

THE TWO OF US ARE, CO-SPONSORING A SPECIAL CALLED SESSION.

I'M NOT SURE YET WHETHER THAT'S GOING TO BE PART OF OUR NEXT WORK SESSION OR ON A DIFFERENT DAY, SO THAT WE REALLY HAVE THE TIME WE NEED TO ASK QUESTIONS OF THE CONSULTANT ABOUT THE AFTER ACTION REPORT.

AND I HOPE WE'LL ALSO HAVE, UM, UH, AN OPPORTUNITY TO TALK WITH OUR COLLEAGUES ABOUT THE FINDINGS OF THE AUDIT.

THEY ARE VERY DIFFERENT IN APPROACH.

AND THOUGH THERE ARE SOME THEMES THAT HAPPEN IN BOTH.

I THINK WHAT IS NOT, I HAVEN'T, I HAVEN'T REALLY, UH, RE READ THE AFTER ACTION REPORT IN THE LEVEL OF DETAIL I NEED TO, BUT WHAT IT DOESN'T NECESSARILY FOCUS, AT LEAST IN MY, MY REVIEW AT THIS POINT ON ARE ONE OF THOSE RECOMMENDATIONS HAD BEEN MADE IN THE PAST.

AND SO YOUR AUDIT REALLY CLEARLY SHOWS WHERE SEVERAL OF THOSE AREAS, WHERE, WHERE MULTIPLE TIMES, IN SOME CASES, OUR EMERGENCY OPERATIONS WERE TOLD TO HAVE A LANGUAGE ACCESS PLAN TO HAVE, UM, SOME OF THESE RESOURCES IN PLACE TO TALK ABOUT STAFFING, TO TALK ABOUT TRAINING ACROSS DEPARTMENTS, AND IT DIDN'T HAPPEN.

AND SO, YOU KNOW, IT'S AM ADRIANO.

I THINK YOU HAVE AN IMPORTANT MESSAGE ABOUT PERSONAL PREPAREDNESS AND CLEARLY THAT NEEDS TO ALSO BE PART OF OUR, OF OUR WORK AS A CITY AND PREPARING A RESILIENT COMMUNITY.

BUT WE DO NEED TO ANSWER, I THINK, TO OUR CONSTITUENTS ABOUT WHY WE WERE NOT PROOFED PREPARING JUST FOR STARTERS, WHY WE WERE NOT PROVIDING THAT KIND OF INFORMATION IN A LANGUAGE THEY COULD UNDERSTAND.

SO ONE EXAMPLE FOR EXAMPLE, IS, UM, THE WATER BOIL NOTICE, WHICH WENT OUT TO NON ENGLISH LANGUAGE SPEAKERS AND WAS DELIVERED IN CHINESE, SPANISH, VIETNAMESE, AND ARABIC ONE DAY AFTER THE WATER BOIL NOTICE TOOK EFFECT.

SO COULD YOU PLEASE FIRST, I MEAN, I HAVE A LOT OF QUESTIONS, BUT I'LL START THERE.

COULD YOU TALK TO US ABOUT LANGUAGE ACCESS? THIS HAS BEEN A NEED IDENTIFIED IN MULTIPLE REPORTS AND AFTER ACTION REPORTS.

CAN YOU TALK GENERALLY ABOUT WHY THAT, WHY THOSE RECOMMENDATIONS RELATED TO LANGUAGE ACCESS HAD NOT BEEN IMPLEMENTED AT THE TIME OF THE WEATHER EVENT AND THEN ONCE THE WEATHER EVENT HAPPENED? CAN YOU TALK ABOUT WHY THOSE EMERGENCY MESSAGES, BOTH ABOUT PREPAREDNESS BEFORE THE EVENT AND A RESPONSE, INCLUDING THE, ESPECIALLY THE WATER BOIL NOTICE? UM, ONCE THE EVENT HAD TAKEN PLACE COUNCIL MEMBER TO HAVE, I DO BELIEVE, BUT JUST LIKE I CAME FROM THE COMMUNICATIONS AND PUBLIC INFORMATION OFFICE.

I SEE HER STANDING THERE.

OH, I'M SORRY, MS. DANG, I DIDN'T SEE YOU OVER THERE.

IT'S HARD KNOWING WHERE TO PUT OUR ATTENTION HERE, CHECKUPS, UH, GOOD MORNING COUNCIL MEMBERS.

MY NAME IS JESSICA KING.

I'M WITH THE COMMUNICATIONS AND PUBLIC INFORMATION OFFICE AND LANGUAGE ACCESS IS A KEY TENANT OF WHAT THE CPIO, UM, GROUP WORKS TOWARDS.

AND THE REALITY IS WE ACTUALLY DID HAVE, WHEN WE DO HAVE A LANGUAGE ACCESS PLAN IN PLACE FOR SAID, THE CHALLENGE WAS THAT OUR STAFF WHO ARE THE LEADS ON LANGUAGE ACCESS DID NOT HAVE POWER, DID NOT HAVE INTERNET ACCESS.

AND THEREFORE HAD A CHALLENGE REACHING THE BASIC ARE OUR VENDORS WHO PROVIDE THE SERVICE.

AND SO WE WERE NOT ABLE TO ACCESS THOSE SERVICES BECAUSE WE COULD NOT GET A HOLD OF THOSE VENDORS TO SUPPORT US IN THAT NEED.

UM, KEEPING ALSO IN MIND THAT THE WAY OUR STRUCTURE IS SET UP FOR LANGUAGE ACCESS, WE, WE HEARD FROM MANY COMMUNITY MEMBERS OF THE INTEREST OF UTILIZING LOCAL VENDORS TO HELP WITH TRANSLATION AND INTERPRETATION NEEDS BECAUSE, AND IT MAKES A LOT OF SENSE.

MANY OF OUR VENDORS, MANY OF OUR

[00:40:01]

LOCAL PARTICIPANTS KNOW THE COMMUNITY THEY CAN SERVE AS AMBASSADORS.

THEY UNDERSTAND THE LANGUAGE THAT IS UTILIZED HERE.

AND SO MOST OF OUR VENDORS ARE HERE.

AGAIN, THE CHALLENGE WAS THEY WERE EXPERIENCING THE SAME DIFFICULTIES THAT MANY OF OUR STAFF AND THE REST OF OUR COMMUNITY WERE EXPERIENCING.

AND SO ONE OF THE RESPONSES AND THE WAY WE WILL NEED TO ADDRESS THAT IS ENSURING THAT OUR STAFF HAVE ACCESS TO POWER, EVEN WHEN POWER GOES OUT, UM, AS WELL AS RELIABLE INTERNET INTERNET WAS GOING IN AND OUT THROUGHOUT THE COURSE OF THE EVENT, I'M SURE MANY OF YOU ALSO EXPERIENCED THE SAME CHALLENGES.

AND SO EVEN THOUGH WE MIGHT'VE HAD LIMITED POWER AGAIN, I KNOW FOR A FACT, MY STAFF, AGAIN, WE'RE ALSO WORKING IN THEIR CARS, UM, TO SEND TEXT MESSAGES, TO SEND POSTS, UM, AND TO TRY AND CONTACT OUR VENDORS, TO BE ABLE TO HELP WITH TRANSLATION.

TRANSLATION IS ALSO SOMETHING THAT DOESN'T OCCUR OVERNIGHT.

AND THE MOVIE, THE EVENT WAS A MOVING TARGET IN MANY WAYS, BECAUSE THE INFORMATION WE WERE RECEIVING WAS OCCURRING AT THE SAME TIME, ESPECIALLY REGARDING POWER, WE WERE RECEIVING IT, UH, LIVE AS THE PUBLIC WAS RECEIVING IT.

AND SO AS THAT INFORMATION WAS ROLLING DOWN FROM ENERGY PROVIDERS AT THE STATE LEVEL, WE WERE GETTING IT TOO, AND IT IS DIFFICULT TO TRANSLATE THAT ON THE FLY WHEN IT THEN CHANGES AGAIN.

AND SO THE CHALLENGE IS HOW DO WE MAKE SURE THAT ONE, OUR LANGUAGE ACCESS SERVICES ARE ABLE TO BE ACCESSED, EVEN IF, UM, THEY ARE NOT, ARE THEY EXPERIENCING THE SAME PROBLEMS? CAN WE GO NATIONAL? CAN WE LOOK AT DIFFERENT RESOURCES THAT WE CAN ACCESS, BUT MOST IMPORTANTLY, OUR STAFF NEED POWER AND INTERNET ACCESS TO SECURE THOSE SURFACES CLEARLY.

AND THANK YOU FOR, THANK YOU FOR IDENTIFYING, UM, AND TALKING US THROUGH THE PIECE THAT WAS RELEVANT AFTER THE STORM HAPPENED AND KNOCKED OUT POWER.

THERE WERE SOME MOMENTS, UH, SOME EXAMPLES THAT ARE OUR AUDIT SITES ABOUT MESSAGES NOT BEING TRANSLATED INTO SPANISH PRIOR TO THE STORM HITTING PRESUMABLY BEFORE YOUR STAFF LOST POWER.

CAN YOU ADDRESS, CAN YOU ADDRESS THAT ISSUE PLEASE? YES.

I WOULD WANT MORE DETAIL ON THE SPECIFICS BECAUSE AGAIN, THE STORM WAS ONE THAT WAS A MOVING TARGET.

UM, ROLLING BLACKOUTS OCCURRED OR ROLLING OUTAGES OCCURRED.

UH, WE WERE NOTIFIED IN THE, IN THE MORNING HOURS, THE EARLY MORNING HOURS.

AND SO THE IMPACT OF THOSE SITUATIONS, DIDN'T REALLY, THEY WEREN'T REALLY REALIZED UNTIL THE CRACK OF DAWN FOR MOST PEOPLE WHO ARE JUST WAKING UP AND REALIZING THEY'RE QUITE COLD.

UM, SO A LOT, DEPENDING UPON WHAT THE TRANSLATION WAS, AS SOON AS WE WERE ABLE TO GET PEOPLE ONLINE, UM, AND AWARE OF THE SITUATION, THEN WE WERE ABLE TO MOVE MORE QUICKLY.

AND WE UTILIZE STAFF THAT WE HAD WHO HAD ACCESS TO SOME POWER AND TO SOME INTERNET RESOURCES TO TRANSLATE THE MATERIAL AS QUICKLY AS WE COULD.

YEAH, I THINK AS YOU'VE IDENTIFIED, THE PLANS GOING FORWARD ARE GOING TO HAVE TO ACCOUNT FOR A SITUATION THAT HASN'T PRESENTED ITSELF BEFORE IN THIS COMMUNITY WHERE YOUR STAFF WHO ARE DOING THE WORK AND NEED TO BE IN CONTACT WITH THOSE VENDORS ARE UNABLE TO GET RELIABLE ACCESS TO ENERGY, TO ELECTRICITY, TO INTERNET THAT'S, THAT'S CLEARLY GOING TO GOING TO NEED A DIFFERENT KIND OF SOLUTION.

AND YOU'VE IDENTIFIED SOME OPTIONS OF HAVING, YOU KNOW, A PRIORITY FOR LOCAL VENDORS, BUT ALSO THOSE RELATIONSHIPS WITH INDIVIDUALS AND OUTSIDE COMMUNITIES, I WOULD SAY.

AND I THINK IT IS THE AUDIT THAT SUGGESTS THIS AS WELL, THAT, THAT ALSO HAVING SOME, HAVING A KIND OF A SECOND OR THIRD TIER TEAM THAT MAY BE OUTSIDE OF YOUR OFFICE, BUT, BUT OUR OTHER CITY STAFF MEMBERS WHO CAN, WHO CAN HELP, UM, IF THEY HAVE ACCESS TO THOSE RESOURCES THAT YOUR STAFF DID NOT, YOU KNOW, EVEN IF THEY'RE FROM OTHER DEPARTMENTS, I DON'T KNOW WHETHER ANYTHING LIKE THAT EXISTS CURRENTLY.

WE DO.

WE HAVE, WE, I AM A FAN OF ENSURING THAT WE HAVE CROSS CROSS CROSS TRAINING AMONG OUR TEAM, BECAUSE I DO NOT BELIEVE IN ONE POINT OF FAILURE.

AND SO THERE ARE MULTIPLE STAFF WHO HAVE ACCESS, BUT WE HAVE AT LEAST, I THINK, THREE TO FOUR TIERS OF THOSE WHO CAN SECURE THOSE VENDORS AND, AND REACH THEM.

WE COULD NOT REACH THOSE STAFF BECAUSE OF POWER AND INTERNET ACCESS FAILURE.

SO YOUR TEAM COULDN'T REACH THOSE OTHER RESOURCES BECAUSE YOU COULDN'T GET IN TOUCH WITH, IN BOTH DIRECTIONS.

SO MY STAFF, WHEN WE WOKE UP EARLY IN THE MORNING AND, AND, AND EXPERIENCED THIS SITUATION ACROSS THE CITY, THE IMMEDIATE RESPONSE IS CHECK IN WITH STAFF WHO IS AVAILABLE, WHO CAN HELP, WHO CAN, WHO CAN GET ONLINE AND START DOING WORK.

AND SO, BECAUSE WE WERE VIRTUAL, WE'RE IN A COVID ENVIRONMENT, WE'RE NOT IN OUR OFFICE, WE COULDN'T TRAVEL BECAUSE OF THE ROADS.

UM, YOU KNOW, THE BEST THING WE CAN DO IS GO THROUGH TEXT AND GO THROUGH CALLS.

MANY OF OUR STAFF WERE NOT ABLE TO EITHER SECURE THEIR POWER, DIED ON THEIR PHONE OR INTERNET ISSUES ONE WAY OR THE OTHER.

SO SECURING ACCESS TO THEM TO FIND OUT WHO CAN HELP.

THAT WAS THE FIRST BARRIER.

AND THEN ONCE WE WERE ABLE TO GET PEOPLE RAMPED UP, THAT'S

[00:45:01]

WHERE THE LAG AND DELAY AND THEN TRANSLATION OCCURS AFTER THAT SAME TIME.

YEAH.

SO IT'S, IT'S, IT IS, IT IS A SENSE OF TRYING TO HOPE AND PRAY THAT YOUR STAFF ARE OKAY WHEN YOU DON'T HEAR FROM THEM.

AND THEN TO RELY ON THEM, TO HELP GET INFORMATION OUT AS YOU ARE ALSO TRYING TO BRING EVERYTHING ELSE ONLINE AND WORKING TO, AND, AND JUST TO RE-EMPHASIZE THAT POINT THAT WE STAYED AT THE BEGINNING THAT, UM, I KNOW COUNTS THE CHAIR STATED THAT I DID AS WELL.

I THINK IT'S REALLY IMPORTANT TO GO THROUGH, TO REALLY TALK ABOUT THESE IN DETAIL.

UM, AT THE SAME TIME I WANT TO COMMEND YOU AND YOUR STAFF FOR THE WORK THAT YOU DID DO.

AND I HOPE THAT YOU UNDERSTAND THE SPIRIT IN WHICH WE'RE TRYING TO UNDERSTAND WHAT EXACTLY HAPPENED AND WHERE, WHERE, UM, WHERE THE CHALLENGES WERE SO THAT WE CAN MAKE SURE WE'RE, WE'VE GOT PLANS B, C AND D ALL THE WAY ON UP TO Z, SO THAT IF WE'RE IN A SITUATION LIKE THAT AGAIN, UM, THERE'S A, EVERYONE KNOWS WHAT THAT NEXT STEP SHOULD BE GOING BACK TO BEFORE THE STORM, THOUGH, I WILL JUST SAY, I THINK THAT IS A DIFFERENT, THAT'S GOING TO REQUIRE A DIFFERENT SOLUTION AND, AND FRANKLY, A DIFFERENT RESPONSE.

AND I'M NOT, I'M NOT NECESSARILY UNDERSTANDING YET WHY THOSE MESSAGES ABOUT EMERGENCY REPAIR PREPAREDNESS AND THE DAYS BEFORE THE STORM HIT WERE NOT TRANSLATED INTO MULTIPLE LANGUAGES AND, AND MORE BROADLY, UM, AND MAYBE THIS IS A CONVERSATION WE CAN TAKE UP FOR THE AFTER ACTION IN OUR, IN OUR LONGER, UM, HALF DAY, DAY LONG CONVERSATION.

WHAT STEPS HAVE BEEN TAKEN WITH REGARD TO MAKING SURE THAT WE CAN GET THOSE MESSAGES OUT, ESPECIALLY ABOUT PREPAREDNESS IN ADVANCE OF EVENTS IN THOSE LANGUAGES THAT WE KNOW ARE OUR NEIGHBORS NEED? ABSOLUTELY.

THERE ARE, WE ARE IN THE WORKS ON THAT ALREADY.

UM, I DO, I DO APPRECIATE THE SPIRIT WITH WHICH THIS COUNCIL IN THIS BODY IS LOOKING AT CHANGES.

I DO HOPE THAT YOU ALSO UNDERSTAND THAT WE LIVE THROUGH IT AS WELL, AND STUFF IS INTENT ON MAKING CHANGES, BECAUSE WE DON'T WANT TO GO THROUGH THIS AGAIN OURSELVES.

AND THERE'S A COMMITMENT ACROSS THE ORGANIZATION.

AND ESPECIALLY THOSE OF US WHO WORKED THE MANY, MANY HOURS TO MAKE SURE THAT THIS COMMUNITY COULD OVERCOME SUCH A DEVASTATING STORM.

UM, WE WANT TO SEE THOSE CHANGES TO, SO I HOPE THAT DESPITE ALL THE CRITICISM WE CAN LOOK TOWARDS THOSE CHANGE IN THE RECOMMENDATIONS THAT STAFF FROM FORWARD CAN BE IMPLEMENTED.

THANK YOU.

THANK YOU VERY MUCH FOR THAT.

UM, FOR ALL OF THAT.

SO I, I THINK I'LL, I HAVE MORE QUESTIONS, BUT SINCE, UM, SINCE I'VE BEEN TALKING ABOUT THIS FOR A WHILE, I STILL, I STILL WILL NEED AN, A BETTER UNDERSTANDING OF WHY THOSE MESSAGES PRIOR TO THE STORM WERE NOT TRANSLATED.

AND SO I DON'T KNOW WHETHER THERE'S A RESPONSE YOU WANT TO GIVE NOW OR AFTER MS. KING, BUT, UM, I KNOW OUR AUDIT DID IDENTIFY THAT AS AN ISSUE AND I WILL CERTAINLY LOOK INTO IT.

I WANT IT TO LOOK AT ALL THE STORM, UM, INFORMATION AND THE CONTENT.

I DO KNOW THAT WE HAVE A DATABASE OF PRE TRANSLATED MATERIAL AND WE HAVE ACCUMULATED THAT OVER TIME.

SO I WANT TO LOOK AT THAT DATABASE AND SEE WHETHER OR NOT WE ALSO NEED TO MAKE TWEAKS TO THE INFORMATION BECAUSE AS THE STORM STARTED ROLLING IN, THIS WAS LAYERS OF STORM.

IF YOU RECALL.

SO ONE CAME IN AND THEN IT STOPPED AND THEN IT COME, ANOTHER CAME IN AND IT STOPPED.

AND THEN ANOTHER CAME IN.

AND SO, UM, WE NEED TO TAKE A LOOK AT HOW THE INFORMATION THAT WE'VE ALREADY PRE TRANSLATED WAS WHETHER OR NOT IT WAS ACTUALLY HELPFUL, RELEVANT IN ANTICIPATION OF THE EVENT.

GOOD.

THANK YOU VERY MUCH.

OKAY.

THANK YOU.

UM, THANK YOU, COUNCIL MEMBER.

TOVO JUST FOR, UM, A TIME-CHECK, UM, WE DO NEED TO TAKE UP THE EMS ITEM, WHICH WE CAN DO CLOSER TO 11.

UM, IF WE NEED TO CONTINUE THIS CONVERSATION AT OUR NEXT MEETING, UM, WE CAN, UM, BUT JUST IN TERMS OF A TIME CHECK ON AMOUNT OF TIME, WE HAVE ABOUT ANOTHER HALF HOUR THAT WE CAN, UM, POTENTIALLY KEEP TALKING ABOUT THIS, UM, TODAY.

YEAH.

EXTENDED SHORT.

HOW LONG ARE WE SCHEDULED? I THOUGHT WE WERE SCHEDULED TIL 1230 TODAY.

IS THAT NOT ACCURATE? NO, IT'S JUST 1130.

GOTCHA.

THANKS.

UM, BUT WE CAN EXTEND THE CONVERSATION IN DECEMBER, UM, AND WHATNOT.

UM, BUT I THINK WE DID HAVE AN HOUR PLUS ON THIS.

SO, UH, COUNCIL MEMBER KELLY, DID YOU WANT TO GO NEXT? THANK YOU.

AND I JUST WANT TO SAY ALSO I ECHO THE SENTIMENTS OF MY COLLEAGUES AS FAR AS THE HEROIC EFFORTS THAT WERE, WERE DONE DURING THE WINTER STORM, BUT I'M HEARING FROM THE COMMUNITY OVERWHELMINGLY, ESPECIALLY PEOPLE IN MY DISTRICT WHO THINK IT'S VERY CONCERNING THAT THE CITY IS TELLING PEOPLE TO BE PREPARED.

AND THIS AUDIT SHOWS THAT WE ARE UNPREPARED.

SO I'D LIKE TO MOVE FORWARD MUCH

[00:50:01]

LIKE MY COLLEAGUES AND MAKE SURE THAT WE ARE ABLE TO IMPLEMENT THESE CHANGES.

UM, SO IN RECOMMENDATION NUMBER FOUR, THE AUDITOR'S REPORT TALKS ABOUT CORRECTIVE ACTIONS AND IMPLEMENTATIONS.

MY UNDERSTANDING IS THAT HSES HAS AN ENTRY-LEVEL EMPLOYEE WHO HAS NO AUTHORITY IN EITHER HIS DEPARTMENT OR CITY TO ENFORCE COMPLIANCE WITH CORRECTIVE ACTION PLANS.

AND IT'S MY ANALYSIS THAT IF THAT IS ACCURATE, WHICH I THINK THAT ONE MAY BE ABLE TO SPEAK TO YOU DIRECTOR OF, UM, THAT THAT ROLE SHOULD PROBABLY BE GIVEN TO ONE OF THE DEPUTY DIRECTORS WHO HAS AUTHORITY TO ENFORCE THOSE PLANS, BECAUSE ONE OF THE RECOMMENDATIONS, UM, SAYS THAT THAT NEEDS TO HAPPEN.

CAN YOU SPEAK TO THAT FOR ME? AND MAYBE CLARIFY WHAT I'VE BEEN TOLD OR WHAT I, WHAT I JUST TALKED ABOUT, EXCUSE ME, AVI, DOES THAT WORK FOR THEM TO BE SPEAKING OVER THERE? OR SHOULD WE HAVE THEM COME SPEAK WITH AUDITORS THAT WORKS OVER THERE FROM YOUR PERSPECTIVE? OKAY, GOOD MORNING.

COUNCIL MEMBER I'M IN FRONT OF THESE WAS THE DIRECTOR FOR HOMELAND SECURITY AND EMERGENCY MANAGEMENT.

WE'RE LOOKING INTO THAT AND WE'LL BE MAKING SOME ADJUSTMENTS IN, IN, UH, IN RESPONSIBILITIES AND IN CLARIFYING THE ROLES IN THE, IN THE, UH, AND MAYBE IT MIGHT'VE BEEN A, UH, JUST A LACK OF AWARENESS OF WHAT THE, EXACTLY THEIR FUNCTION NEEDED TO BE, BUT WE'RE, WE'RE, WE'RE LOOKING AT THEIR RECOMMENDATION, MAKING THE ADJUSTMENTS AS WE MOVE FORWARD.

UH, COUPE IS SOMETHING THAT IS VERY IMPORTANT.

IT'S GOING TO BE VITAL FOR OUR DEPARTMENTS TO MAKE SURE THAT THEY HAVE ALL OF THE CAPABILITIES READY TO RESPOND.

AND FOR THOSE AT HOME WHO DON'T KNOW WHAT COOP IS, IT'S THE CONTINUITY OF OPERATIONS PLANNING, CORRECT? THAT IS CORRECT.

OKAY.

THANKS.

UM, IN RECOMMENDATION NUMBER SEVEN, IT TALKS ABOUT IN THE AUDIT AVAILABLE SUPPLIES DURING DISASTERS.

AND I'D LIKE TO CLARIFY THIS INFORMATION AS WELL.

MY UNDERSTANDING IS THAT THERE HAS BEEN AN EFFORT TO CREATE A THREE PERSON LOGISTICS TEAM WITHIN HOMELAND SECURITY AND EMERGENCY MANAGEMENT TO MANAGE THE WAREHOUSE THAT YOU ALL ARE LEASING WHERE YOU STORE SUPPLIES, BUT I DON'T THINK THAT ADDRESSES THE FACILITY OR EXISTING PLAN TO CHANGE STAFFING.

SO I'D LIKE TO UNDERSTAND IF THE CONTRACT STAFF NOW THAT'S ON HAND, COULD POSSIBLY BE CREATED INTO PERMANENT POSITIONS OR WHAT YOUR FURTHER PLANS ARE FOR THAT WAREHOUSE.

IF YOU COULD JUST BRIEFLY TALK ABOUT PAT AND YES.

SO BECAUSE OF THE PANDEMIC, WE'VE HAD TO, UH, ESTABLISH A LONGER OR MORE ROBUST LOGISTICAL FUNCTION.

UH, IN PREVIOUS DISASTERS, THE LOGISTICAL FUNCTION WAS, UH, ONLY STOOD UP FOR A PERIOD OF TIME TO MANAGE THE DISASTER, BUT BECAUSE OF THE PANDEMIC HAS BEEN GOING ON FOR OVER A YEAR NOW, AND THAT HAS ALLOWED US TO EXPAND AND EVALUATE, UH, SOME OF THE ADDITIONAL THINGS THAT WE NEED TO CONSIDER ENSURING THAT WE HAVE AN ADEQUATE, UH, INVENTORY MANAGEMENT SYSTEM, UH, THAT REQUIRED TEMPORARY STAFF TO BE BROUGHT ON BOARD.

UH, AND, AND IT REALLY HAS HELPED US KIND OF GRAB A HOLD OF THE RESOURCES THAT WE HAVE ACQUIRED FROM THE PANDEMIC THAT WE'RE ALSO AVAILABLE TO RESPOND TO THE WINTER STORM.

AND AS WE MOVE FORWARD, AS WE LOOK AT IT, THESE DISASTERS BEING MORE COMPLEX, UH, AND THE FREQUENCY OF DISASTER THAT WE'RE HAVING, IT'S SOMETHING THAT WE'RE LOOKING AT TO EVALUATE THE LOGISTICAL NECESSARY CAPABILITIES IN ORDER TO ENSURE THAT WE'RE READY TO RESPOND TO FUTURE DISASTERS THAT WILL ALSO INCLUDE STAFFING NECESSARY, UH, TO SUPPORT THOSE FUNCTIONS.

THANK YOU.

SO PRIOR FOR ME, BEFORE I WAS ON COUNCIL, I WORKED IN EMERGENCY MANAGEMENT.

SO I HAVE A DEEP UNDERSTANDING OF THE WORK THAT YOU DO.

AND I KNOW THAT IT IS VERY COMPLICATED IN RECOMMENDATION EIGHT.

IT TALKS ABOUT THE, UM, PUBLIC INFORMATION THAT GOES OUT TO THE COMMUNITY.

AND WHEN I WORKED AT THE, I WAS A SINGLE UNIT PIO RESOURCE IN THE ER IN THE PIO SECTION AT THE BASTROP COUNTY COMPLEX FIRE.

AND I KNOW THAT THERE ARE SEVERAL DIFFERENT LEVELS OF VETTING THAT HAPPEN WITHIN THE PIO SECTION AT HSE.

M CAN YOU EXPLAIN THAT JUST BRIEFLY? SO THE PUBLIC UNDERSTANDS, SO CAN YOU, UH, RE SORRY, UM, COULD YOU EXPLAIN THE LEVELS OF VETTING THAT GO THROUGH BEFORE A MESSAGE GOES OUT FROM HOMELAND SECURITY AND EMERGENCY MANAGEMENT THROUGH A DISASTER? I BELIEVE THERE'S THREE LEVELS OF VETTING THAT GOES FORWARD, WHICH IS, COULD ADD TO THE LENGTH OF TIME THAT IT TAKES TO GET A MESSAGE.

YES, EXACTLY.

AND IT'S VERY IMPORTANT THAT THE INFORMATION THAT GOES OUT TO THE PUBLIC IS TIMELY AND IT'S ACTIONABLE, AND IT, AND ADDRESSES THE, UH, THE QUESTION THAT WE'RE TRYING TO ANSWER.

AND SO WE DO GO THROUGH A VETTING PROCESS TO ENSURE THAT WE COORDINATE WITH THE OPERATIONAL DEPARTMENTS ON THAT, ON THE, THE, THE ACCURACY OF THE INFORMATION.

AND THEN WE DON'T, AND WE GO THROUGH A PROCESS TO WOULD ALSO INCLUDE, UH, THE PA THE EOC DIRECTOR AND POLICY GROUP TO, UH, TO EVALUATE THAT, THAT INFORMATION DISSEMINATION, THAT'S GOING TO GO OUT AS WELL TO ENSURE THAT WE GET IT OUT AS QUICKLY AS WE CAN AS, AND AS MANY LANGUAGES THAT WE CAN ASK.

MY COLLEAGUE, JESSICA KING INDICATED, UH, UH, WE WERE DRASTICALLY LIMITED IN OUR ABILITIES.

UH, THIS WAS A DISASTER DIFFERENT FROM OTHER ONES, UH, AND THE INFORMATION WAS CONSTANTLY CHANGING AND THAT REQUIRED US TO GO BACK AND RESTART THAT PROCESS.

WE WANT TO MAKE SURE THAT THE INFORMATION THAT GOES OUT IS ACCURATE, UH, AS, AS BEST AS

[00:55:01]

WE POSSIBLY CAN MAKE IT AND ASSEMBLIES WE, AS WE CAN GET IT OUT QUICKLY.

THANK YOU.

AND THEN JUST LASTLY, I WAS PARTICULARLY CONCERNED DURING THIS SEVERE WEATHER EVENT, BECAUSE AS A NEWLY ELECTED COUNCIL MEMBER, I WAS STILL GETTING MY FOOTING.

AND MY UNDERSTANDING WAS THAT COUNCIL MEMBERS GET INFORMATION TO ACCESS, UH, SO THAT THEY CAN TALK TO THEIR CONSTITUENTS ABOUT WHAT'S HAPPENING.

AND AT ONE POINT I BECAME SO FRUSTRATED BECAUSE CITY STAFF WAS NOT REACHABLE OR, OR THEY JUST WERE DOING OTHER THINGS THAT I WENT OUTSIDE OF OUR CITY TO GET ACCESS TO THAT INFORMATION AT THE CAPITOL AREA COUNCIL OF GOVERNMENTS, I NEEDED THE SITUATION REPORTS.

AND I DON'T THINK THAT THAT'S GOOD PRACTICE.

AND I WOULD LIKE TO SEE MOVING FORWARD A MUCH BETTER FLOW OF INFORMATION TO COUNCIL AND TO CITY LEADERSHIP OR FROM CITY LEADERSHIP.

SO THANK YOU VERY MUCH FOR ALL THE WORK THAT YOU DID.

IT WAS CERTAINLY, UM, YOU KNOW, THEY DON'T CALL THESE TYPES OF EVENTS, EVENTS, THEY'RE INCIDENTS, BECAUSE YOU CAN'T PUT THEM ON A CALENDAR AND SCHEDULE THEM.

SO THANK YOU FOR ALL THE WORK THAT YOU DID DURING THAT TIME.

THANK YOU.

THANK YOU.

I'M GOING TO ASK A COUPLE OF QUESTIONS AND THEN INVITE, UM, COUNCIL MEMBER FONTUS, WHO'S NOT ON THE COMMITTEE IF SHE HAS QUESTIONS AT THAT POINT.

UM, SO WE HAVE, UM, 130 SOME RECOMMENDATIONS FROM THE AFTER ACTION REPORT FROM HAGGERTY PLUS WHATEVER'S IN THE, UM, SPECIFIC AAE AND AUSTIN WATER RECOMMENDATIONS.

WE HAVE 10 FAIRLY CLEAR RECOMMENDATIONS, I BELIEVE IS THE NUMBER FROM THIS AUDIT, SOMETHING OVER THE ORDER OF 400 RECOMMENDATIONS FROM PLASTIC PLANS, UM, THAT NEED IMPLEMENTING OR HAVE BEEN RECOMMENDING THERE IS OBVIOUSLY OVERLAP ACROSS THEM.

THERE'S THERE ARE PATTERNS OF THINGS WHERE WE'VE, WHERE WE'VE SEEN.

THERE'S BEEN PROBLEMS AS HAS BEEN MENTIONED WITH LANGUAGE ACCESS AND, UM, SHELTER, ET CETERA.

UM, MR. ARIANO OR MR. ORTIZ HELPED ME UNDERSTAND HOW WE ARE PRIORITIZING AMONG THESE RECOMMENDATIONS.

WE JUST GOT A LOT OF