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[I. Call to Order]

[II. Public Comment (Part 1 of 2)]

[00:00:30]

I LIVE IN ANDERSONVILLE.

UM, AND I'VE MOVED OUT HERE DURING THE PANDEMIC AND I'M FINDING I CAN'T GET SERVICE, UM, THROUGH, UH, THE, UH, UH, UH, METRO ACCESS SERVICE OR SOME OTHER, UH, EQUITABLE SERVICE LIKE PICKUP.

UM, THE ISSUE IS NOW THAT THOSE OF US WHO WORK OR WHO HAVE WORKED REMOTELY DURING THE PANDEMIC AND WHO HAVE A DISABILITY, UH, CAN'T GET BACK INTO THE CITY OF AUSTIN.

UM, I'VE LIVED AT ONE PLACE HERE AT, UH, 11 7 0 1 BIRCHBARK TRAIL.

I AM ABOUT TO MOVE IN A WEEK TO 1, 1, 4, 3, 0 MORNING GLORY TRAIL.

UH, AND I'M STILL OUT OF THE SERVICE.

UM, I UNDERSTAND THAT THERE HAS TO BE, UH, YOU KNOW, THAT, THAT THE PARATRANSIT SERVICE IS THE MOST COSTLY OF ALL OF THE SERVICES THAT ARE PROVIDED BECAUSE IT IS A, UH, DOOR TO DOOR OR ALSO AN ON DEMAND SERVICE.

HOWEVER, UM, TWO FACTS HERE, ONE, UH, I'M ELIGIBLE, UH, BEING TOTALLY BLIND AND HAVING A GUIDE DOG TO, I ALSO PAY TAXES, UH, YOU KNOW, ONTO TO THE SALES TAX WITH EVERYTHING THAT I BUY.

UM, AND I SHOULD BE AFFORDED SOME SERVICE EVEN IF NOT TO MY DOOR, IF GETTING FROM THE LAST MILE TO A CAPITAL METRO LOCATION, UH, THERE SHOULD BE AN OPTION FOR ME TO GET THERE SO THAT I CAN GET DOWN AND INTERFACE WITH MY EMPLOYER'S TRANSIT SYSTEM TO GET ON AND OFF CAMPUS.

AND RIGHT NOW I CAN'T DO THAT.

AND, AND, AND, AND THIS IS OF CONCERN.

UM, ANY OF US WHO ARE TOTALLY BLIND OR HAVE ANY OTHER KIND OF A DISABILITY, WE'RE ALL MAKING THE SAME DECISIONS AS ANYBODY ELSE, UH, HAVING TO MOVE, UH, AND MAKE DECISIONS ON WHERE WE LIVE BASED ON HOUSING AFFORDABILITY, UH, UH, LOCALE TO A JOB THAT WE MAY WORK.

UH, AND SO THERE'S NO REASON THAT WE SHOULDN'T BE AFFORDED THE SAME OPPORTUNITY AS ANYBODY ELSE.

I WOULD ARGUE THAT THE BOUNDARIES OF CAPITAL METRO, UH, OR METRO ACCESS SHOULD NOT BE, UH, A BOUNDARY WITHIN THE CITY OF AUSTIN, BUT SHOULDN'T BE THE CITY OF AUSTIN ITSELF, UH, ITSELF.

IN OTHER WORDS, IF YOU LIVE IN AN AREA WHERE YOUR ZIP CODE IS AN AUSTIN, TEXAS ZIP CODE, UH, OR, UH, COULD EVEN ARGUE, UM, IF YOU LIVE IN AN AREA WHERE, UH, YOU KNOW, WITHIN A MILE OF CAPITAL METRO, JUST CALL IT AN EVEN NUMBER, UH, YOU SHOULD BE ABLE TO BE SERVED, AND I'LL GO AHEAD AND YIELD BACK THE BALANCE OF MY TIME.

THANK YOU.

THANK YOU FOR YOUR PARTICIPATION, MR. MAN.

UM, LET'S SEE.

WE WILL CERTAINLY TAKE YOUR, YOUR CONCERNS UNDER CONSIDERATION AND WORK WITH STAFF TO SEE YOU.

IS THERE ANYTHING THAT CAN BE DONE? CA CAN I MAKE SURE THAT THERE ARE SOME ACTION ITEMS TO BE, HAVE THIS FOLLOWED UP ON? SO I WILL, I WILL, UH, WORK WITH OUR CHIEF OPERATIONS OFFICER AND, AND, UM, WE WILL REACH OUT TO YOU AT THE S AT THE STAFF LEVEL.

AND, AND WHEN, WHEN, WHEN, WHAT KIND OF A TIMEFRAME SHOULD I EXPECT THAT TO HAPPEN? UH, GOOD MORNING.

THIS IS STUDY WHAT CAN STEP INTO CEO? UM, I'M ASSUMING WE HAVE YOUR CONTACT INFORMATION FROM WHEN YOU SIGNED UP TO SPEAK AND WE'LL MAKE SURE THAT, UM, SOMEONE REACHES OUT TO YOU THIS WEEK.

OKAY.

SO, SO I, I CAN EXPECT SOME, SOME KIND OF, UH, COMMUNICATION FROM Y'ALL THIS WEEK, AS FAR AS NEXT STEPS.

ABSOLUTELY.

THANK YOU.

OKAY.

THANK YOU.

THANK YOU.

ALL RIGHT.

UH, THE THIRD PERSON THAN I VAIN, SHE IS COMING IN IS, UM, ZENOBIA JOSEPH AND SHE'S NOT HERE YET.

SO, UM, I GUESS WE WILL MOVE INTO, UH, THE NEXT PART OF OUR SESSION, UH, THAT CONCLUDES OUR PUBLIC COMMENT, UNLESS THERE'S ANYONE ELSE IN, IN THE, IN THE ROOM THAT, UM, WOULD LIKE TO SPEAK.

OKAY.

UH, NOT SEEING ANYONE, UH, NEXT

[III. Advisory Committee Updates]

UP WE'LL HAVE OUR BOARD ADVISORY COMMITTEE REPORTS, UH, BOTH SEASIDE CAN ACCESS AND,

[00:05:01]

UH, AS WELL AS OUR NEW PUBLIC SAFETY ADVISORY COMMITTEE, UM, MS. POWER, IF YOU WILL, UH, KICK THOSE OFF FOR US.

UM, GOOD MORNING, CHAIRMAN TREVELYAN VICE-CHAIR KITCHEN, UM, PRESIDENT CLARK MEMBERS OF THE BOARD.

MY NAME IS EDNA PARRA, COMMUNITY ENGAGEMENT MANAGER HERE AT CAP METRO, UM, AND ALSO STAFF LIAISON FOR ACCESS C SAC AND P SAC.

UM, I'M HERE TODAY TO GIVE YOU APRIL COMMITTEE'S UPDATES.

UM, I'M ALSO JOINED BY CHAIR TAYLOR I'M ON TEAMS, UM, AND I WILL BE PROVIDING THE ACCESS AND P ACA UPDATE FOR MR. HUNT AND MR. POWELL AND MR. UM, FOSTER FOR P SAC.

UM, SO I'LL START WITH A HIGH OVERVIEW AND THEN I'LL PASS IT ALONG TO EACH CHAIR, UM, SEASICK AND ACCESS UPDATES.

THEY MET ON APRIL 6TH AND 13TH RESPECTIVELY THIS MONTH.

THEY WERE BRIEFED ON THE POTENTIAL STROLLER POLICY UPDATE BY, UM, MARTIN, UM, UPDATE ON THE TRANSIT SPEED AND RELIABILITY PROGRAM BY , UH, POTENTIAL FAIR PROGRAMS BY CATHERINE WALKER, JACQUELINE EVANS, AND MYSELF, UM, SPECIFICALLY FOR C SAC.

THEY WERE BRIEFED ON THE RED LINE NAMED BY SAM SERGEANT AND CYNTHIA LUCAS.

UM, THEY WERE PROVIDED A BACKGROUND IN HISTORY OF THE RED LINE AND ALSO EXAMPLES, UM, ACROSS THE COUNTRY, UM, AND STAFF IN THE COMMUNITY ARE GOING TO CONTINUE CONVERSATIONS WITH STAKEHOLDERS AND, UH, MR. WALD ON THAT, UM, FOR ACCESS CHAIR HUNT WANTED ME TO PASS ALONG, UM, THAT HE WAS, UH, HIS CONCERNS FOR ROUTE OH 1, 8 0 1, I'M RUNNING ON TIME.

SO SINCE IT IS ONE OF A CAP METRO'S BUSIEST ROUTES, UM, SO ONTO P SAC, UH, WE HAD OUR SECOND P SAC MEETING APRIL 1ST, UH, LED BY MR. GARDNER TAYVON.

UM, THEY WERE BRIEFED ON PROGRAM AND TRAINING TIMELINE AND MILESTONES, UM, UPDATES ON HIRING FOR THE DEPARTMENT.

UM, THEY ALSO WERE BRIEFED ON THE CONTINUED DEVELOPMENT, UM, OF THE COMMUNITY INTERVENTION SPECIALISTS AND AMBASSADORS, UM, AND, UM, BRIAN ROBINSON, SUPERVISOR OF THE AMBASSADORS IN BOTH INTERVENTION SPECIALISTS JOINED US AS WELL.

UH, THE COMMITTEE ALSO APPOINTED OFFICERS, AND THAT IS GOING TO BE MR. ADAM POWELL IS THE CHAIR AND STEPHEN FOSTER VICE CHAIR.

UM, THAT'S ALL I HAVE FOR THIS MORNING.

I'M GOING TO PASS IT ON TO, UM, CHAIR TAYLOR FOR M C SEC.

NOW.

THANK YOU THEN.

UM, GOOD MORNING MEMBERS OF THE BOARD, UM, CHERISH CIVILIAN AND WHAT'S CLERK, UM, JUST TO REITERATE, UM, AETNA ACTUALLY FAIRLY WELL, OUR MEETING THIS MONTH.

UM, I WILL SAY THERE STILL SOME CONCERNS AROUND ROUTE RELIABILITY, ESPECIALLY WITH CANCELLATIONS AND SOMETHING THAT WE HAVE DISCUSSED.

UM, IT WAS WORKING WITH CAP METRO TO INCREASE THE VISIBILITY OF THOSE CANCELLATIONS ON ROUTES.

I KNOW IT'S SORT OF SYSTEM-WIDE AND DEPENDENT BOTH ON, UM, VEHICLE AVAILABILITY AS WELL AS, UM, OPERATOR HEADCOUNT.

SO UNDERSTANDABLY THAT METRO IS IN A POSITION SIMILAR TO THE NATIONAL TRANSIT SYSTEMS IN THAT IT'S JUST KIND OF HARD TO HAVE DRIVERS AND BUSES, UM, OPERATING CONSISTENTLY.

UM, THAT BEING SAID, UM, THERE ARE SOME OCCASIONS WHERE SOME ROUTES, ESPECIALLY THE 3 35 HAVE REDUCED FREQUENCY FROM 15 MINUTES TO 30 MINUTES.

WHERE WHEN YOU THINK ABOUT CAPRI MAPS PLAN, UM, TO HAVE INCREASED TRANSFERS, TO INCREASE RELIABILITY AND SERVICE ACROSS THE NETWORK, HAVING RELIABLE EAST-WEST ROUTES THAT AREN'T JUST IN THE CORE OF THE CITY DO IMPACT PEOPLE'S LIVES, ESPECIALLY WHEN YOU CANCEL ONE OF THOSE, WHAT WAS A 15 MINUTE FREQUENCY ROUTE TO A 30 MINUTE FREQUENCY ROUTE? NOW, WHEN YOU CANCEL ONE OF THOSE BUSES YOU'RE TAKING WHAT COULD BE A 30 MINUTE ROUTE OR A 30 MINUTE BUS TO AN HOUR.

UM, AND IF YOU START THINKING ABOUT THAT AS YOU KNOW, NOT JUST THAT ONE RIDE, BUT MAKING A TRANSFERRING, CONNECTING TO ANOTHER, YOUR BUS ROUTE, THEN YOU'RE CERTAINLY IMPACTING PEOPLE MORE THAN YOU WOULD NORMALLY THINK.

UM, SO I WOULD ASK THE BOARD TO BE AWARE OF THAT SITUATION WHEN THEY TALK TO WHEN THEY LAND CANCELLATIONS, AS WELL AS, UM, JUST THE IMPACT THAT'S HAVING ON, ON RIDERSHIP.

UM, OTHER THAN THAT, I WILL MENTION THAT, UM, OUR MEMBER DAVID SHAPIRO HAS HAD TO RECUSE HIMSELF FROM SERVING AS OUR LIAISON TO THE CAC COMMITTEE.

UM, AND NEXT MONTH WE WILL BE FINDING HIS REPLACEMENT THAT BUYER.

SO THANK YOU.

UH, THANK YOU.

LET YOU CHAIR TAYLOR NEXT.

THANK YOU,

[00:10:01]

MR. CHAIR.

YES.

UH, CHAIR TAYLOR.

I JUST WANTED TO ADDRESS SOMETHING THAT YOU SAID, BECAUSE I'M HEARING A RECURRING THEME HERE, BUT, BUT I JUST WANTED TO, TO, TO STAY THANK YOU FOR, FOR WHAT YOU AND YOUR COMMITTEE HAS BEEN DOING AND BRINGING THIS TO OUR FOREFRONT.

UM, HEARD IT ALSO MENTIONED I'VE SEEN IT IN THE RESOLUTION FROM THE COLLEGE STUDENT COMMISSION ALSO, OR HEARD IT MENTIONED FROM ONE OF OUR, UH, FROM, FROM ONE OF THE PUBLIC MEMBERS OF THE PUBLIC TESTIMONY.

UM, YOU KNOW, WE, WE, AS A BOARD AND FROM MY PERSPECTIVE, WE ARE, ARE AWARE OF THE, THE, UH, ISSUES ASSOCIATED WITH, UM, WITH SOME OF THE, THE DELAYS AND EVEN THE CANCELLATIONS WE RECOGNIZED FROM MY PERSPECTIVE, RECOGNIZE THAT IT, THAT IT IS A CONCERN, BUT ALSO RECOGNIZE THAT THAT AS I'VE SAID FROM THIS DICE BEFORE HELP IS ON THE WAY WHERE WE'RE TRYING TO GET THERE.

WE'VE I DO KNOW FOR A FACT THAT WE'VE GOT NEW, UM, WE'VE GOT NEW OPERATORS WHO HAVE JUST COME IN A NEW CLASS, I BELIEVE, CORRECT ME IF I'M WRONG.

UH, MS. WATKINS, WAS IT, UH, 89 NEW OPERATORS THAT JUST WERE ONBOARDED WE'VE ONBOARDED SINCE IT STARTED THE YEAR, JUST ABOUT 50 FOLKS.

UM, AND WE'VE GOT CURRENTLY, UM, UPWARDS OF 60 SOMETHING.

I DON'T KNOW THE EXACT NUMBER IN TRAINING THAT'S RIGHT.

IT WAS ABOUT ANOTHER 50 ONBOARD AND ANOTHER 60 AND TRAINING.

THERE'S ALSO THE OTHER SIDE OF THE EQUATION WITH THE, UH, WITH THE MAINTENANCE STAFF THAT NEEDS TO HELP ACTUALLY IMPROVE THE BUSES AND MAKE SURE THAT THE BUSES THEMSELVES ARE RUNNING.

I KNOW I IT'S BEEN PERSONALLY BROUGHT TO MY ATTENTION, UH, OFF, OFF THIS DIOCESE AS WELL FROM INDIVIDUALS WHO UTILIZE THE COMMUTER BUSES AND 9 85, THAT THEY'VE BEEN GETTING MESSAGES SAYING THAT, UH, THIS, THIS PARTICULAR, UH, TIME, UH, TIMED OF A BUS IS NOT AVAILABLE EITHER IT'S AFFECTING THE ENTIRE SYSTEM, BUT I REALIZE THAT IT'S NOT JUST US, IT'S, IT IS, AS YOU NOTED TOO, IT'S HAPPENING TRANSIT TO TRANSIT SYSTEMS ACROSS THE COUNTRY.

WE ARE MAKING AN EFFORT.

WE HAD THE BOARD HAVE BEEN TRYING TO STAY ON TOP OF THIS AND PROVIDE THE RESOURCES TO THE STAFF TO HELP THEM GET THERE.

IT'S JUST, IT'S TAKING TIME.

AND I KNOW THAT DOES NOT HELP.

SOMEBODY WHO HAS GOT TO GET TO WORK IS SITTING THERE AT THE BUS, STOP WAITING AND GETS THE TEXT MESSAGE SAYING, HEY, SORRY, YOU KNOW, WE CAN'T GET, YOU KNOW, YOUR BUSES, AREN'T GOING TO BE THERE ON TIME AND YOU'VE GOT A 30 MINUTE DELAY OR WHATEVER, BUT I DO WANT FOLKS TO RECOGNIZE THAT WE ARE NOT UNAWARE OF THAT.

WE RECOGNIZE IT.

THE BOARD DOES STAFF DOES.

WE ARE LITERALLY DOING EVERYTHING WE CAN TO GET THAT, WAIT TIME DOWN, TO GET THOSE BUSES BACK IN CIRCULATION, TO GET THOSE ROUTES BACK UP THERE AND TO GET THIS COMMUNITY MOVING BACK THE WAY WE SHOULD, AND THAT YOU ALL EXPECT AND DESERVE.

ALL RIGHT.

UH, IS THERE ANYONE ELSE WITH, WITH MEN AND THE OTHER BOARD MEMBER? I WILL JUST ADD FOR THE SAKE I SHARED MUCH OF THIS WITH THE OPERATIONS COMMITTEE THIS MONTH, BUT FOR THE SAKE OF ALL OF THE BOARD MEMBERS ON THE LISTENING PUBLIC, UM, WE DO AS A BOARD MEMBER STRATTON MENTIONED RECOGNIZE THAT THERE WERE SERVICE QUALITY ISSUES.

UM, THIS IS NOT A STATUS QUO THAT WE ARE COMFORTABLE WITH.

IT IS THE, UM, 100% OF THE ENERGY AND FOCUS OF ALL OF OUR OPERATIONS STAFF HAS FOCUSED ON, UM, GETTING US THROUGH THIS DIFFICULT TIME.

WE REMAINED, UM, TROUBLED BY THE CURRENT WORKFORCE ENVIRONMENT.

WE REMAIN UNDERSTAFFED ON BUS OPERATORS, ALTHOUGH WE ARE MAKING STRIDES TO MAKE THAT UP.

UM, WE ALSO ARE ABOUT A DOZEN VEHICLE MECHANICS SHORT, UM, WHICH IS MAKING IT MORE DIFFICULT TO GET THE FLEET, UM, OPERATING.

AND THEN, UM, LIKE ANYONE WHO'S DEALING IN, UH, PARTS INVENTORIES AROUND THE COUNTRY, WE'RE ALSO EXPERIENCING SOME SUPPLY CHAIN ISSUES AND HAVING TO EVALUATE ARE THERE OTHER PARTS SINCE WE CAN'T GET THIS PART THAT WE REALLY NEED TO, FOR THIS SERIES OF BUSES, IS THERE ANOTHER FILTER THAT MIGHT WORK ON THESE BUSES? SO THIS IS SOMETHING THAT WE ARE WORKING, UM, EVERY SINGLE DAY DILIGENTLY ON.

UM, WE DO HAVE DATA AND WOULD, WOULD BE HAPPY TO WORK WITH C-SAT TO HELP UNDERSTAND, UM, HOW YOU GUYS MIGHT WISH TO SEE THAT DATA.

WE, UM, OUR, EVERY REAL-TIME, UM, MARKETING TRIPS HAS CANCELED, UM, SO THAT OUR PUBLIC CAN BE NOTIFIED.

THE TWO BEST WAYS FOR OUR CUSTOMERS TO LEARN ABOUT SERVICE INTERRUPTIONS ARE, UM, THROUGH THE CAP METRO APP, BECAUSE THE TRIPS WHEN CANCELED WILL BE SHOWN AS A RED, RED WITH A LINE THROUGH THEM, AS WELL AS TO SIGN UP FOR METRO ALERTS, WHERE YOU CAN GET EMAIL AND, OR TEXT MESSAGE NOTIFICATIONS ABOUT YOUR PARTICULAR ROUTE.

SO SURE.

YES, MA'AM I, AND I AGREE WITH THAT, UH, DAUGHTER HERE, UH, WHAT I GAVE HIM INSTRUCTIONS TO MY CITY MANAGER, UH, TO LET ALL THE DEPARTMENT HEADS KNOW THAT WE'RE HAVING PROBLEMS WITH OUR BUSES AND ESPECIALLY BEING ON TIME, BECAUSE WE, WITH THE LAB BECAUSE OF THE, THE PERSONNEL PROBLEM THAT WE'RE FACING.

AND, UH, I TOLD THEM TO BE VERY PATIENT WITH OUR, WITH OUR EMPLOYEES AND DO NOT USE ANY OF THAT TOO.DOT THERE, THEIR PAY OR ANYTHING, OR EVER PUT ANYTHING ON

[00:15:01]

THEIR RECORDS.

AND I HOPE THE EMPLOYERS ARE OUT THERE CAN UNDERSTAND THAT WHERE WE ARE FACING SOME DIFFICULTY, BUT WE ARE GOING TO CATCH UP AND TO BE PATIENT WITH, UH, AND ESPECIALLY DO NOT PUNISH ANY OF THEIR EMPLOYEES OR THE STUDENTS OUT THERE BECAUSE WE ARE GOING TO CATCH UP AND IT'S NOT A GOOD TIME TO BE LETTING AND PUNISHING YOUR EMPLOYEES BECAUSE WHATEVER IT'S OUT OF THEIR HAND.

SO, UH, I HOPE, UH, THE EMPLOYERS OUT THERE CAN UNDERSTAND THAT JUST TO PIGGYBACK ON THAT A LITTLE BIT, WE DO RECOGNIZE THE PROBLEMS, BUT WE HAVE BEEN TAKING A TANGIBLE STEPS.

UM, THIS IS NOT ONLY A NATIONAL PROBLEM.

IT'S A SIGNIFICANT REGIONAL PROBLEM.

UH, WHEN YOU'VE GOT, UH, ONE OF THE FASTEST GROWING CITIES AND WE'VE GOT DEVELOPMENT GOING AS FAST AS IT IS A NUMBER OF CDL, UH, OUR NUMBER OF CDL DRIVERS, UH, IS, IS, ARE BEING SPREAD VERY THIN.

IT'S NOT ONLY FOLKS THAT ARE WORKING ON THE DEVELOPMENT SIDE, IT'S SCHOOL BUS DRIVERS AS WELL.

IT IS, IT IS NOT JUST US.

AND WHAT WE'RE DOING IS TAKING A REGIONAL APPROACH, WORKING WITH THE LOCAL WORKFORCE BOARD STATE, UH, STATE WORKFORCE COMMISSION, UH, TO TRY TO GET RESOURCES THAT ARE NECESSARY TO TRAIN AS MANY PEOPLE AS WE CAN.

SO WE, WE BELIEVE THAT HELP IS COMING.

UH, BUT WE, WE ALSO RECOGNIZE THAT WE'VE GOT TO CONTINUE TO STAY IN THE FIELD THAT WE'VE GOT 60 PLUS PEOPLE IN THE PIPELINE IS REALLY IMPORTANT, UH, THAT ARE FOLLOWING 50 THAT HAVE ALREADY BEEN EMPLOYED, BUT, BUT THIS IS A SIGNIFICANT REGIONAL PROBLEM.

AND WHEN YOU LOOK AT THE RATE OF DEVELOPMENT THAT IS OCCURRING AROUND US, WE JUST HAVE TO CONTINUE TO, TO CREATE JOB OPPORTUNITIES, BECAUSE THESE REALLY ARE WELL-PAYING JOBS THAT COULD BE CAREERS.

SO WE'RE TRYING TO MAKE SURE THAT WE'RE INFORMING PEOPLE OF THE OPPORTUNITIES TO BE TRAINED, AND WE WILL REDOUBLE THAT EFFORT.

ALL RIGHT.

THANK YOU.

IS THERE ANY OTHER, UH, IS THERE ANY OTHER CHAIR THAT WE, UH, THAT IS WAITING TO TALK OR OKAY.

PRESENTS WITH THAT SEGMENT? THANK YOU VERY MUCH, MS. POWER.

[IV. Board Committee Updates]

ALL RIGHT.

OUR NEXT STEP WILL BE OUR REGULAR BOARD COMMITTEE UPDATES.

I KNOW FA NO FINANCE COMMITTEE MEETING THIS MONTH.

UM, SO JEN KITCHEN, I JUST WANT TO MAKE ONE COMMENT BECAUSE, UM, YOU HAD MENTIONED THE AMBASSADORS AND THE PUBLIC SAFETY.

I MEAN, I JUST WANT TO THANK THE AMBASSADORS AGAIN.

YOU KNOW, THIS IS A RELATIVELY NEW PROGRAM, BUT THEY'RE OUT THERE DOING A FABULOUS JOB.

I HAD THE OPPORTUNITY TO TALK WITH SEVERAL OF THEM ON SATURDAY WHEN WE TOOK A TOUR, UH, RELATED TO THE PROJECT CONNECT LINES AND HAD SOME REALLY GOOD CONVERSATIONS AND, UM, STORIES ABOUT HOW THEY ARE WORKING WITH DIRECTLY WITH OUR, YOU KNOW, THE FOLKS THAT ARE RIDING THE BUS, UM, TO HELP THEM OUT AND, AND BE THAT FACE FOR CAP METRO, IN ADDITION TO OUR OPERATORS, OF COURSE, BUT BEING SPECIFICALLY THERE TO HELP PEOPLE GET WHERE THEY NEED TO GO.

AND I JUST WANT TO SAY KUDOS TO THEM.

THEY'RE DOING A FABULOUS JOB.

ALL RIGHT.

UH, SO THAT, THAT TAKES US TO OUR, UM, OUR BOARD COMMITTEES ON OPERATIONS PLANNING AND SAFETY, UH, CHAIR KITCHEN.

I CAN UNDERSTAND YOUR OVERSIGHT SINCE THIS WAS MY FIRST COMMITTEE MEETING AS CHAIRMAN QUITE WELL.

THANK YOU, MR. CHAIRMAN.

I APPRECIATE THAT.

UH, SO, UH, THE OPERATIONS PLANNING AND SAFETY COMMITTEE HAD OUR MEETING ON APRIL THE 13TH AND ATTENDANCE WAS, AND THIS IS GOING TO GET CONFUSING CHAIR, CHAIR STRATTON WAS CHAIRING CHAIR TREVELYAN AND VICE CHAIR AND KITCHEN.

SO I DO WITH THAT AS YOU WILL.

SO THE THREE OF US WERE PRESENT AND WE APPROVED OUR MINUTES FROM THE JANUARY 12TH MEETING.

WE OFFICIALLY HAD ANOTHER NINE ACTION ITEMS TO CONSIDER.

ONE OF WHICH WAS PULLED FROM THE AGENDA AS IT WAS NOT READY FOR PRIME TIME.

AND THAT ONE WILL BE ON THIS ACTION ITEM FOR CONSIDERATION.

THAT'S THE ONE RELATED TO THE, UH, LAKELINE AND SABOT, UH, UM, UH, SABOT DEVELOPMENT CONSIDERATION, ITEM THREE ON YOUR ACTION ITEM, THREE OF MY ACTION ITEMS FOR TODAY, CORRECT.

UH, THE OTHER, UH, OF THE REST OF THE, THE OTHER EIGHT ACTION ITEMS, UM, SIX OF THOSE WILL BE APPEARING ON THE CONSENT AGENDA TODAY.

AND THE OTHER TWO WILL BE APPEARING ALSO ON THE ACTION ITEMS FOR TODAY AS WELL.

IN ADDITION, MR. CHAIRMAN, WE HEARD PRESENTATIONS FROM, UH, DEPUTY CEO, DOTTIE WALK-INS ON THE CUSTOMER EXPERIENCE PROGRAMS AND POLICIES, THE SERVICE STANDARDS AND PASSENGER AMENITIES, AND ALSO AN, UH, AN UPDATE ON OPERATIONS, WHICH I BELIEVE WE HAVE ALSO KIND OF TOUCHED ON JUST RECENTLY HERE TODAY AS WELL.

THAT'S ALL WE HAVE FOR THE OPERATIONS

[00:20:01]

PLANNING AND SAFETY COMMITTEE.

WELL, SINCE YOU A WARM, WHY DON'T WE JUST GO AHEAD AND GO INTO THE TRANSIT PARTNERSHIP.

THANK YOU.

UH, AUSTIN TRANSIT PARTNERSHIP THEN, UH, ATP MATS ON, UM, UH, MATS LAST, LET'S SEE WHAT DAY WAS THAT? YOU'LL HAVE TO DON'T CALL ME A LIAR FOR THIS WASN'T LAST ONES.

THESE ONES, THESE ARE BEGINNING TO RUN TOGETHER, MET LAST WEDNESDAY, THE 20TH AND THE LARGEST ACTION ITEM THAT ATP TOOK ACTION ON WAS THE ADOPTION OF THE RESOLUTION OFFICIALLY DECLARING A DESIRE TO ADOPT UNDER THE JPA SECTION 4.2 0.2 AS REQUIRED BY CAP METRO AND THE CITY OF AUSTIN.

AND AFTER HAVING STUDIED FOR MONTHS, CAME UP WITH A DETERMINATION TO DO AN INDEPENDENT LEADERSHIP MODEL AND FOR GOVERNANCE AND AS SUCH AT THE SAME TIME MADE A DETERMINATION TO, UM, AT THAT POINT IN TIME TO NAME GREG CANALY AS THE INTERIM EXECUTIVE DIRECTOR, GREG HAS BEEN THE CHIEF FINANCIAL OFFICER FOR THE AUSTIN TRANSIT PARTNERSHIP AND HIS EFFECTIVE START DATE WILL BE MAY THE SECOND.

AND, UM, SO THAT'S, WHAT'S GOING ON THERE.

THE, THEY ALSO IN THE SAME RESOLUTION, THE ATP BOARD ALSO MADE A SUGGESTION OR REQUEST IN ORDER TO, UH, TO IMPROVE COLLABORATION AND FOSTER INCREASED COMMUNICATION AMONG ALL PARTIES TO, UH, RECOMMEND THAT, UH, THAT THE TWO OTHER PRINCIPALS, THE CITY COUNCIL AND THE CAP METRO BOARD OF DIRECTORS OPEN UP THE ARTICLES OF INCORPORATION, UH, TO MAKE SOME CHANGES TO THE GOVERNING DOCUMENT ON THAT END, WHICH ATP CANNOT CONTROL THAT IS DONE BY THE OTHER TWO PRINCIPALS.

AND AMONG THOSE CHANGES, THEY WERE RECOMMENDING THAT THE PRESIDENT AND CEO OF CAPITAL METRO BE MOVED AND PUT UP TO A POSITION OF A NON-VOTING EX-OFFICIO MEMBER OF THE ATP BOARD OF DIRECTORS.

THAT THEN WOULD BE A DECISION THAT WOULD HAVE TO BE DETERMINED BY THIS BODY AND CITY COUNCIL SEPARATELY.

I BELIEVE THAT WE ARE CONSIDERING SOMETHING AS SUCH TODAY ON OUR END.

UM, SO THAT WAS THE, THE, THE BIGGEST ACTION ITEM THAT WAS TAKEN CARE OF AND DEALT WITH BY THE ATP BOARD.

IN ADDITION ATP ALSO HEARD, UH, PRESENTATIONS AND UPDATES ON THE SUSTAINABILITY PLAN JOINTLY FROM, UH, FROM CAP METROS, FROM THE ACAP METRO SUSTAINABILITY OFFICER, AND AN INTRODUCTION OF THE NEW SUSTAINABILITY OFFICER FOR ATP GOOD CONVERSATION THERE IN ADDITION TO PASSING OUR MINUTES.

SO THOSE ARE REALLY KIND OF THE LARGE THINGS THAT CAME OUT OF THAT.

IN ADDITION TO OUR USUAL RUN OF THE MILL PRESENTATIONS ON UPDATES WITH RELATING TO COMMUNITY ENGAGEMENT AND PROGRAM UPDATES OVERALL FOR PROJECT CONNECT.

AND I CAN TAKE ANY QUESTIONS AT THIS TIME, BUT THAT'S PRETTY MUCH IT, ANY QUESTIONS FROM BOARD MEMBERS THAT SOUNDS LIKE A MEETING LONGER THAN 15 MINUTES.

YEAH.

BETWEEN EXECUTIVE SESSIONS AND SUCH.

I BELIEVE THAT WE KICKED OFF AT TWO AND WE WRAPPED IT AT EIGHT.

WELCOME TO MY WORLD.

ALL RIGHT.

THANK YOU, MR. CHAIR.

ALL RIGHT.

UM, ALL RIGHT.

[V. Consent Items]

NOW WE HAVE GOTTEN TO THE PLACE WHERE WE'RE LOOKING AT OUR CONSENT ITEMS. THERE ARE SEVEN ITEMS AVAILABLE FOR CONSENT.

HOWEVER, IF ANY BOARD MEMBER WISHES TO REMOVE ANY ITEMS, UH, THEN UH, THEN WE WILL, UH, DO SO AND PUT THEM INTO THE ACTION ITEM CATEGORY.

LET ME READ ALL SEVEN OF THEM FOR THE RECORD.

I HAVE MY WATER AVAILABLE JUST IN CASE THERE'S DRYNESS GOING ON.

ALL RIGHT.

UM, NUMBER ONE FOR CONSENT IS APPROVAL OF THE MINUTES FROM THE MARCH 28TH, 2022 PUBLIC HEARING AND BOARD MEETING.

SECOND ITEM AVAILABLE FOR CONSENT APPROVAL OF A RESOLUTION AFFIRMING THE CHARTER STATEMENT FOR THE OPERATIONS PLANNING AND SAFETY COMMITTEE ITEM THREE APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO CEO, OR HIS DESIGNATE TO FINALIZE AND EXECUTE A CONTRACT WITH GT S TECHNOLOGY SOLUTIONS, INC FOR PASSENGER WIFI TECHNOLOGY, AND THEN THE AMOUNT NOT TO EXCEED $258,326 ITEM NUMBER FOUR APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HIS DESIGNEE TO FINALIZE AND EXECUTE AN AMENDMENT TO THE INTER-LOCAL AGREEMENT WITH THE CAPITAL AREA, RURAL TRANSIT SYSTEM, TO CLARIFY ONGOING MAINTENANCE RESPONSIBILITIES AND CONTRIBUTE $78,834 FOR ADDITIONAL APPROVED, UH, IMPROVEMENTS TO THE EAST SIDE BUS PLAZA LOCATED ON EAST, SAYS R CHAVEZ AND SHADY STREET.

UM, ITEM NUMBER FIVE APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HIS DESIGNEE TO FINALIZE AN EXECUTED CONTRACT WITH, UH, DILIGENT FOR,

[00:25:01]

UM, WITH DILIGENT, FOR A GOVERN GOVERNANCE RISK AND COMPLIANCE SYSTEM, UH, FOR A BASE PERIOD OF ONE YEAR WITH THREE OPTION YEARS IN AN AMOUNT NOT TO EXCEED $1,537,786 ITEM SIX APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HIS DESIGNEE TO MODIFY THE KPMG LLC CONTRACT NUMBER 2 0 0 6 1 1 FOR ENTERPRISE RESOURCE PLANNING CONSULTING SERVICES INCREASING THE PREVIOUS BOARD AUTHORIZED AMOUNT BY $593,980, PLUS A CONTINGENCY AMOUNT OF $750,000 FOR THE ADDITION OF TWO TECHNICAL RESOURCES TO WORK ON INTEGRATIONS, SECURITY AND WORKFLOWS WITHIN THE ORACLE ENTERPRISE RESOURCE PLANNING SYSTEM FOR NOT TO EXCEED AMOUNT OF 4 MILLION, $384,356, AND FINALLY, UH, CONSENT ITEM, NUMBER SEVEN APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HIS DESIGNEE TO FINALIZE AND EXECUTE A CONTRACT WITH J REESE CONTRACTORS.

ALL RIGHT.

UH, LET'S SEE, IS THERE ANYONE THAT WOULD LIKE TO PULL AN ITEM OFF OF THE CONSENT AGENDA? IS THERE ANYONE THAT WOULD LIKE TO PULL AN ITEM THIRD TIME? IS THERE ANYONE THAT WOULD LIKE TO PUT AN ITEM HEARING? NONE, THE CHAIR WILL ENTERTAIN A MOTION TO ACCEPT THE CONSENT AGENDA.

OKAY.

IT'S OKAY.

GOT IT.

GOT A MOTION AND A SECOND.

ALL RIGHT.

SO IT'S BEEN MOVED AND PROPERLY SECONDED THAT WE APPROVE ALL SEVEN ITEMS WITHIN THE CONSENT AGENDA.

IS THERE ANY DISCUSSION, IS THERE ANY DISCUSSION, IS THERE ANY DISCUSSION HEARING? NONE.

ALL IN FAVOR, LET IT BE KNOWN BY SAYING AYE OPPOSED.

SAME SIGN.

OKAY.

IT IS CARRIED UNANIMOUSLY WITH THE BOARD AND VOTING I AS WELL.

ALL RIGHT.

UH, SO, UH, LET US MOVE INTO ACTION ITEMS AND, UH, WE'RE POSTED FOR LET'S, YOU KNOW, THREE ACTION ITEMS TODAY.

FIVE.

OKAY.

I SEE.

OKAY.

AH, ALRIGHT.

UH, I SAW, UH, I SEE FIVE NOW.

THEY WERE ON MY SECOND PAGE.

ALL RIGHT.

SO, ALL RIGHT.

UM,

[VI.1. Approval of a resolution authorizing the President & CEO, or his designee, to implement the June 2022 Service Changes.]

LET'S SEE.

LET'S LOOK, LET'S CALL UP.

ACTION ITEM NUMBER ONE APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HIS DESIGNEE TO IMPLEMENT THE JUNE, 2022 SERVICE CHANGES.

UH, I THINK THAT'S GOING TO BE PRESENTED BY SHAMILA .

THANK YOU VERY MUCH.

THANK YOU.

UM, THANK YOU.

UM, CHAIR TREVELYAN, UM, BOARD MEMBERS, UH, DEPUTY CEO, DOTTIE WALK-INS, PRESIDENT AND CEO, UM, RANDY CLARK.

UM, THIS IS A FOLLOW-UP OF THE PRESENTATION, UM, THAT WAS MADE AT THE OPERATIONS AND SAFETY COMMITTEE.

AND TODAY WE ARE HAVING ANOTHER PRESENTATION ON JUNE, 2022 SERVICE CHANGE AT THE FULL BOARD.

WITH THAT JUST WANTED TO START WITH AN OVERVIEW WE'LL ACTUALLY, I'LL GO BACK AND START WITH THE INTRODUCTION.

I'M SHARMILA MUKHERJEE, EXECUTIVE VICE PRESIDENT PLANNING AND DEVELOPMENT AT CAP METRO, AND, UH, SERVICE CHANGE OVERVIEW SLIDE AS THE VERY FIRST ONE.

WHAT I WANTED TO TALK A LITTLE BIT ABOUT AND KIND OF GROUND US BACK AGAIN, UH, ALMOST POST COVID TO WHAT'S THE PURPOSE OF SERVICE CHANGE.

UM, WHAT WE TRY TO ACCOMPLISH DURING SERVICE CHANGE PROCESS AND HOW OFTEN SERVICE CHANGES OCCUR, UH, PURPOSES TO ESSENTIALLY EVALUATE CURRENT CONDITION AND MAKE ADJUSTMENTS.

AND THEN DURING THIS PROCESS, WE IDENTIFY HOW TO IMPROVE SERVICE, DEVELOP A SERVICE CHANGE PLAN AND PROPOSAL ENGAGE WITH PUBLIC THROUGHOUT THE PROCESS.

AND IT SERVICE CHANGES CURRENTLY OCCUR, UH, WINTER, SPRING, AND FALL TO CORRESPOND WITH OUR CHANGING CUSTOMER NEEDS AND TRAVEL PATTERNS.

THIS, UM, GRAPHIC HERE INTENDS TO SHOW SERVICE CHANGE PROCESS AND HOW IT FITS IN WITH THE REGULATORY FRAMEWORK.

THE GREEN IS WHERE WE IDENTIFY WAYS TO IMPROVE SERVICE, AND THEY COME FROM VERY MANY DIFFERENT SOURCES, CUSTOMER FEEDBACK, DATA ANALYSIS, UH, OPERATOR SUGGESTIONS, AND NEW AND DEVELOPING TRAVEL PATTERNS IN OUR SERVICE AREA.

ALL OF THE BLUE THAT YOU SEE IN DIFFERENT GRADATION ARE AREAS AND DIFFERENT PARTS OF THE PROCESS WHERE WE ENGAGE EITHER PUBLIC DIRECTLY, OR WE TAKE PUBLIC COMMENTS IN THE PROCESS AND THEN SERVICE

[00:30:01]

CHANGE PROPOSAL IS DEVELOPED.

AND WITH THAT, WE DO THE ASSOCIATED ANALYSIS.

IDENTIFY IF THERE'S ANY IT'S A MAJOR OR MINOR SERVICE CHANGE.

IF IT REQUIRES, UH, AN FTA TITLE, SIX ANALYSIS, WE CONDUCT THAT, BUT I WANTED TO HIGHLIGHT HERE THAT THROUGHOUT THIS PROCESS, CAPITAL METRO SERVICE PLANNING TEAM IN OUR, IN COLLABORATION WITH OUR OPERATIONS, WE TAKE INTO ACCOUNT AND ENGAGED PUBLIC THROUGHOUT THE PROCESS.

WE DO THE ANALYSIS BEHIND THE SCENE.

EVEN IF IT'S TITLE SIX IS NOT REQUIRED, WE DO THE SAME ANALYSIS AND TRY TO UNDERSTAND IF LOW-INCOME AND MINORITY POPULATION BIPAP AND OTHERS IDENTIFY.

IF WE IDENTIFY ANY IMPACTS ON THEM, WE ASSESS THAT IMPACT SEPARATELY, SEPARATE AND ASIDE, WHETHER A TITLE SIX, UM, UH, TITLE SIX, UM, ANALYSIS IS REQUIRED.

THE FOCUS HERE TO AVOID MINIMIZE AND MITIGATE, MITIGATE IMPACT, AND ALL OF THE, UH, BLUE COLUMNS THAT YOU SEE ON THE RIGHT ARE DIFFERENT WAYS.

WE ENGAGE THE PUBLIC.

WE COME HERE TO THE BOARD AND THEN WE CONTINUE TO REVISE THE PROPOSAL.

GO BACK BEFORE WE ULTIMATELY IMPLEMENT THE SERVICE CHANGE.

IT IS DIFFICULT TO TALK ABOUT SERVICE CHANGE WITHOUT MENTIONING COVID.

WE COVID ESSENTIALLY UPENDED HOW WE DID OUR TRADITIONAL SERVICE CHANGE.

IT IMPACTED OUR SERVICE WITH IMPACTS TO STAFFING.

WE UNDERSTOOD AND IMPLEMENTED NEW HEALTH AND SAFETY PROTOCOLS USE THEM AND THEN ADOPTED THEM IN OUR BEST PRACTICES.

AND THEN WE'VE ALSO SEEN LARGE SHIFTS IN WORKING FROM HOME, AS WELL AS, UM, HOW WE SORT OF ADJUST TO THIS NEW NORMAL, SO TO SPEAK NOW THAT WE ARE COMING OUT OF IT, SOME OF THE LESSONS LEARNED IN COVID, UH, DURING COVID WE PLAN TO TAKE THOSE INTO CONSIDERATION.

AND WE, DURING COVID, WE HAD MULTIPLE DIFFERENT, SMALL TWEAKS AND MADE SERVICE SERVICE CHANGES WERE MADE MORE THAN THREE TIMES OF THE YEAR.

WE WOULD LIKE TO REMAIN SOME, SOME ASPECTS OF THOSE FLEXIBILITY AND WE'LL CONTINUE TO MAKE ADJUSTMENTS AS NEEDED.

UM, NOW WITH IMPROVED SERVICE COVID CONDITIONS, WE ARE GOING BACK TO OUR STANDARD PROCESS OF SPRING FALL AND WINTER SERVICE CHANGES.

AND THIS IS TO BRIEFLY TALK ABOUT THE JUNE 22 SERVICE CHANGE SERVICE CHANGES.

WE ADJUSTED SOME RUNNING TIMES.

THERE WERE MINOR ADJUSTMENTS MADE.

WE MAINTAIN SERVICE LEVELS IN MITCHELL RAIL, MITRA EXPRESS, AND FLIERS CONTINUED TO HAVE REDUCED SERVICE LEVELS AND OUR, UH, E BUSES WORK, UH, THE EXPERIENCE CONTINUED SUSPENSION.

HERE'S THE OVERVIEW OF THE SUMMER 2022 SERVICE CHANGES.

WE HAVE AGAIN, MINOR ADJUSTMENTS TO SCHEDULE, UM, SERVE SUMMER SERVICE SCISSORS.

IT'S THIS VERY SIMILAR TO IN PREVIOUS YEARS, WHEN WE NORMAL TRANSITION TO UT ROUTES, SELECT ROUTES, TRIPS WERE CHANGED TO SUMMER WILL BE CHANGED TO SOME, OUR SERVICE LEVEL LEVELS ARE, UH, SERVICE WOULD REMAIN SUSPENDED ON ROUTES 9 81 AND 9 87 MATURE EXPRESS.

AND OUR EBUS SERVICE WILL REMAIN SUSPENDED.

MITCHELL RAIL IS VERY SIMILAR TO WHAT WE HAD, BUT WE MADE MINOR ADJUSTMENT TO MAKE SURE THAT WE HAVE MORE EFFICIENT AND RELIABLE SERVICE.

I ALSO WANTED TO DRAW ATTENTION AND PLEASE NOTE THAT THIS, UM, UM, THE TIMEFRAME THAT'S GIVEN ON THIS SLIDE, IT'S BEEN ADJUSTED SINCE IT'S JULY 15, THROUGH 24TH, WE WOULD HAVE MITCHELL RIO PLANNED MAINTENANCE WORK SCHEDULED.

AND WE ALSO WANTED TO SHARE THAT DURING THIS, UM, JUNE 20, UM, UH, JUNE SERVICE CHANGE PROCESS, NO TITLE SIX ANALYSIS IS REQUIRED.

UM, OPERATOR SHORTAGES, WE'VE TALKED ABOUT, UM, IN THE OPERATIONS AND PLANNING COMMITTEE, AND IT'S BEEN EXPERIENCED BY TRANSIT AGENCIES NATIONWIDE.

WE ARE NO EXCEPTION SINCE ONSET OF COVID AND ALL SERVICE ADJUSTMENTS WERE SUBJECT TO THIS ONGOING IMPACT.

HAVING SAID THAT CAPITAL METRO HAS TAKEN SIGNIFICANT STRIDES AND DOTTIE HAS BEEN UPDATING, UM, THE BOARD AND OPERATIONS COMMITTEE ON A, ON A REGULAR BASIS.

AND I'M VERY PLEASED TO KIND OF SHARE THAT, THAT WE'VE BEEN ACTIVELY RECRUITING, HIRING AND TRAINING EMPLOYEES AT A PACE THAT I HAVEN'T SEEN HERE IN MY LAST, UH, TWO YEARS AT CAP METRO IT'S BEEN UNPRECEDENTED GENERALLY THAT WE WERE ABLE TO RECRUIT, ATTRACT, RETAIN, AND, UM, KIND OF UP, WE ARE HAVING THIS OPERATOR AND VEHICLE MAINTENANCE TEAM MEMBERS TO DELIVER MORE SERVICE AS NEEDS ARISE AS WE COME OUT OF COVID.

SO LOOKING FORWARD, I WANTED TO GIVE YOU A GLIMPSE OF WHAT'S AHEAD BEYOND JUNE SERVICE CHANGE IN FALL, WE PROPOSE TO INTRODUCE NEW PICKUP SERVICE IN NORTHEAST AUSTIN, UH, REPLACING ROUTE 2 33, WE ARE HAVING EXTENSIVE STAKEHOLDER ENGAGEMENT, AND WE WILL HAVE ADDITIONAL PUBLIC ENGAGEMENT PRIOR TO THAT.

AND WE WILL PLAN FOR MORE

[00:35:01]

SERVICE AS STAFFING CONSTRAINTS CONTINUE TO IMPROVE.

SOME COMMUTER SERVICE WILL REMAIN, UM, REDUCED DUE TO LOW RIDERSHIP.

AND WE WILL ALSO CONTINUE TO MONITOR THAT, TO SEE IF COMMUTER RIDERSHIP, UH, STARTS TO COME BACK WINTER 20, 23 WOULD WE WOULD HAVE WE ANTICIPATE HAVING MINOR CHANGES TO ADDRESS A CHANGING CONDITION.

AND THEN THE NEXT MAJOR CHANGE WOULD BE IN MID 2023 WHEN METRO RAPID EXPLOITED PV, UM, AND OTHER ADJUSTMENTS ASSOCIATED TO THAT INTRODUCTION TO MITCHELL RAPID WOULD TAKE PLACE.

SO WITH THAT, I WOULD WRAP UP THE JUNE, 2022 SERVICE CHANGE PRESENTATION AND OPEN UP TO ANY QUESTIONS YOU MAY HAVE.

THANK YOU.

OKAY.

UM, ANY QUESTIONS BOARD MEMBERS? YES, I DO HAVE ONE.

UM, IN THE COURSE OF THESE CHANGES, I KNOW WE'VE HAD A LOT OF COMMUNICATION ABOUT MAKING SURE THAT OUR OTHER MEMBER CITIES ARE AWARE OF ANY CHANGES THAT ARE GOING TO IMPACT SERVICE AND THERE'S ESPECIALLY OUR SMALL CITIES.

SO I KNOW WE'RE ENGAGING WITH THE PUBLIC AND WITH CAP METRO STAFF AND BOARD, BUT HAVE WE DONE THE REACH OUT TO THE CITIES THAT COULD BE IMPACTED ALSO? YES.

UM, SO IN TERMS OF DIFFERENT SERVICE TYPES, UM, THAT WE, UM, INCORPORATE IN A SERVICE CHANGE IN ANY IMPACTS TO THAT, WE USUALLY COMMUNICATE WITH ALL OF OUR COMMUNITIES THAT WE HAVE ILETS WITH.

AND WE HAVE A STANDARD PROCESS THROUGH OUR REGIONAL TRANSPORTATION COORDINATION MANAGER WHO USUALLY REACHES OUT AND HAVE THOSE CONVERSATION, BUT OUR FOCUS DOING SERVICE CHANGE PROCESS PROCESS HAS ALWAYS BEEN ABOUT GETTING PUBLIC INPUT.

UM, WE ALSO HAVE TAKEN STAKEHOLDER INPUT AND WE HAVE INTRODUCED THEM IN THE PROCESS.

AND THEN THE GRAPH THAT YOU SAW THAT, UH, THE GREEN ONE, WHERE WHEN WE HAVE TAKEN INPUT FROM CON UH, NOT OUR, UH, CUSTOMERS AND COMMUTERS, AND WE ALSO HAVE TAKEN IT FROM PUBLIC AND STAKEHOLDER AND OPERATOR SUGGESTIONS.

SO IN THAT EARLY PROCESS, WE HAVE COMMUNITY INPUT, BUT USUALLY THERE'S A LAG, LIKE ONCE WE RECEIVED THOSE INPUT, WE HAVE TO EVALUATE THEM IN CONTEXT OF OUR OTHER LARGER SERVICE NEED AND GOALS AND HOW WE KIND OF ADDRESS THAT HOLISTICALLY.

SO IT'S USUALLY COMMUNITY INPUT COMES IN AND THEN YOU WOULD SEE THAT SORT OF IMPACT OF THAT ONE OR TWO SERVICE CHANGES DOWN.

OKAY.

YEAH, NO, ABSOLUTELY.

I WAS JUST MAKING SURE THAT WE'RE COMMUNICATING IN ANY CHANGES THAT DO NEED TO HAPPEN, THAT THAT IS JUST COMMUNICATED THAT THESE THINGS ARE HAPPENING.

SO THAT JUST EVERYBODY'S ON THE SAME PAGE.

NO, ABSOLUTELY.

THE POINTS WELL TAKEN, UM, BOARD MEMBER COOPER.

UH, THANK YOU.

UH, THANK YOU, SHARMILA.

I'M CURIOUS WHAT RIDERSHIP IS DOING HERE LATELY.

IT'S INCHING BACK UP AND ACTUALLY IT'S MORE THAN INCHING BACK UP.

IT'S UM, I WOULD SAY IT'S STOPPED.

WE ARE STARTING TO SEE A POSITIVE IMPACT.

IT'S UH, I WOULD, I, I, THE LAST I CHECKED AND DOTTIE, PLEASE, CORRECT ME IF I'M WRONG.

WE ARE ABOUT 60, 60%, UH, 60 TO 65, DEPENDING ON WHICH SERVICE TYPE WE ARE TALKING ABOUT, UH, OF OUR RIDERSHIP IS BACK 65%.

YEAH.

SO OUR OVERALL RIDERSHIP IS HOVERING JUST ABOVE 60,000 ON A WEEKDAY.

UM, WE WERE RIGHT AROUND A HUNDRED THOUSAND BEFORE ON A WEEKDAY BEFORE, UM, COVID, WE ARE SEEING, UM, BETTER THAN THAT RECOVERY ON OUR LOCAL BUS SERVICE.

UM, OUR COMMUTER BUS SERVICE IS STILL, UM, SEEING, UM, FAIRLY SIGNIFICANT DECLINES, UH, GIVEN THE CHANGE IN COMMUTER PATTERNS, BUT, UM, WE'RE IN THE 60 TO 65% RANGE FROM COVID, BUT I HOPE WE CAN CONTINUE TO BE ABLE TO FLEX BECAUSE AS I TALKED TO OUR EMPLOYEES, THE PRICE OF GASOLINE, PARTICULARLY FOR THOSE WHO HAVE LONGER COMMUTES IS, UH, IS PRETTY PAINFUL RIGHT NOW.

AND SO I EXPECT AS COMPANIES START TO ROLL BACK TO WORK, UH, HISTORICALLY AT LEAST AS LONG AS I'VE BEEN HERE, THE PRICE OF GASOLINE HAS BEEN A MAJOR FACTOR IN RIDERSHIP.

AND SO WE HAVE SORT OF AN INTERESTING OPPORTUNITY TO CAPITALIZE ON THAT MEASURED AGAINST THOUGH THE WRESTLING THAT OUR COMPANY AND EVERY COMPANY IS DOING ON WHAT THE EXPECTATIONS ARE FOR BEING IN THE OFFICE.

BUT I THINK WE HAD SOME OF OUR MAJOR EMPLOYERS DOWNTOWN.

I THINK SOME OF THE TECH COMPANIES, UM, DECIDED TO GO BACK TO WORK IN THE LAST COUPLE OF WEEKS.

SO, UM, I'M WONDERING, UH, THERE'S A LOT, A LOT OF MOVING PARTS HERE WITH GASOLINE PRICES AND COMPANIES COMING BACK TO WORK AND INCREASING NORMALCY.

I WOULDN'T BE SURPRISED.

AND YOU SORT OF GAVE AN INDICATION OF THIS, THAT WE DON'T SEE SOME MEANINGFUL INCREASES, PARTICULARLY IN THE COMMUTER, UH, COMMUTER ROUTES, AS PEOPLE ARE EXPECTED TO GO BACK TO WORK AND ARE FACING DAUNTING GASOLINE PRICES.

AND NOW TRAFFIC YOU'RE.

IF YOU LOOK AT TOM, TOM, YOU'RE ALSO SEEING TRAFFIC INCREASES ON MOPAC

[00:40:01]

AND I HAD 35 BACK TO BACK TO PRE COVID LEVELS.

UH, I THINK, OR AT LEAST I THINK WE'RE AT AN AVERAGE MORE THAN 20% CONGESTION AND WE WERE AT 30%.

SO, UH, I'M A LITTLE CONCERNED THAT OUR FLEX IS NOT VERY AGGRESSIVE AND HOPING THAT WE CAN BE IN A POSTURE AS WE SEE TRAFFIC COMING UP TO MAYBE INCREASED FREQUENCY AND GET BACK.

SO, UH, WE MAY NEED TO BE MORE AGGRESSIVE IN MY JUDGMENT THAN OUR TRADITIONAL, UH, AS WE, AS WE SEE TRAFFIC AND DEMAND FOR THIS COMING BACK.

SO HOPE WE WON'T BE BOUND BY THE USUAL THREE TIMES A YEAR.

IF WE SEE THINGS, UM, COMING BACK MORE QUICKLY, WELL, I CAN ASSURE YOU ONE OF THE SILVER LININGS OF COVID IS THAT OPERATIONALLY, WE HAD TO LEARN TO BECOME MORE FLEXIBLE AND BE ABLE TO, UM, YOU KNOW, FLEX OUR SERVICES MORE OFTEN THAN JUST THREE TIMES A YEAR.

SO WE ARE ALREADY WORKING DILIGENTLY ON SCHEDULING FOR AUGUST AND TO INCLUDE IN THAT SCHEDULING THE CAPACITY TO, UM, HAVE VEHICLES AVAILABLE AS WE SEE OVER THE FOLLOWING MONTHS, ESPECIALLY ON COMMUTER BUS, I THINK THAT'S AN EXCELLENT PLACE, UM, WHERE WE EXPECT IT TO JUST CONTINUE TO GO UP AND UP AND UP THAT THAT WE'LL BE PREPARED TO INSERT ADDITIONAL SERVICES AS THE MEAN BOSS.

WHO'S SAYING IT'S TIME TO COME BACK TO THE OFFICE.

UH, I'M HEARING A LOT ABOUT GASOLINE PRICES AND WOULD LOVE TO BE ABLE TO SAY THERE'S GREAT COMMUTER SERVICE AVAILABLE.

UH, AND FOR ALL OF THE OTHER BOSSES OUT THERE, WE HAVE AN EXCELLENT PROGRAM CALLED WORKS THAT ALLOWS YOU TO BUY TRANSIT PASSES FOR YOUR STAFF.

SO CHECK THAT OUT, SHAMELESS PLUG THERE.

UH, THANK YOU, MR. CHAIR, SHAMELESS PLUG SHAMELESS PLUG, UM, DOVETAILING OFF OF WHAT BOARD MEMBER COOPER SAID.

UM, I REALIZED THAT, THAT THERE ARE SO MANY DIFFERENT VARIABLES RIGHT NOW THAT WE HAVE TO, TO, TO REALLY SORT OF ADJUST FOR.

AND PART OF THE ISSUE HERE IS, IS I'M THINKING ABOUT TO WHAT BOARD MEMBER COOPER SAID, LOOKING AT THE COMMUTER EXPERIENCE.

UM, AS I MENTIONED EARLIER, I I'M GETTING SOME FEEDBACK THAT, THAT COMMUTERS ARE SHOWING UP IN THE MORNING EXPECTING THAT THEY'RE GOING TO BE TAKEN, YOU KNOW, THE, THE SIX, THE 6 47 OUT ON THE 9 85, AND THEY'RE GETTING A NOTIFICATION, YOU KNOW, 15, 20 MINUTES SAYING, OH, SORRY, THIS IS, THIS IS CANCELED.

YOU KNOW, TAKE THE TRAIN.

WELL, THE REASON THAT I KNOW A LOT OF PEOPLE ARE CHOOSING TO TAKE THE 9 85 IS BECAUSE THE ONE NICE THING ABOUT THE WAY WE'VE DESIGNED OUR SYSTEM IS THAT THE 9 85 WILL TAKE YOU STRAIGHT DOWN TO THE DOWNTOWN STATION, BUT WHAT'S THE TRAIN WILL TAKE YOU TO THE DOWNTOWN STATION, BUT WHAT'S NICE ABOUT THE 9 85 IS THAT IF YOU'RE ON THE WEST SIDE OF DOWNTOWN OR ANY PARTS IN BETWEEN, UM, THE 9 85 WILL GET YOU AND SERVICE YOU UP TO UP TO LIKE THE 15TH IN GUADALUPE AROUND KIND OF AROUND THE CAPITOL COMPLEX AREA OF, UH, OF A FASHION AND, YOU KNOW, ULTIMATELY LONGTERM, THAT'S GOING TO BE, WHAT'S GREAT ABOUT GETTING US PROJECT CONNECT AND GETTING US, YOU KNOW, THE ORANGE RAIN, THE ORANGE LINE, LIGHT RAIL SERVICE, BUT FOR NOW WE DON'T HAVE THAT.

AND SO THAT YOU CAN'T REALLY TAKE THE RED LINE TO THE DOWNTOWN STATION AND EXPECT TO HAVE A VERY GOOD OPPORTUNITY.

YOU CAN'T WALK IT AND SCHLEP IT ALL THE WAY OVER TO SOMEPLACE.

IT'S ON THE FAR WEST SIDE OF DOWNTOWN AND NORTH WEST SIDE OF DOWNTOWN.

SO THE CONCERN I'VE GOT IS, IS, IS IF WE HAVE TOO MUCH OF THAT HAPPENING, WHERE WE'VE GOT COMMUTERS THAT HAVE BEEN LOYAL CUSTOMERS THAT ARE UTILIZING OUR BUSES FOR COMMUTING OUT OF, YOU KNOW, LAKELINE, LEANDER AREA.

AND NOW THEY'RE GETTING MESSAGES THAT, SORRY, IT, THAT YOU'VE GOT TO WAIT TILL THE NEXT ONE THAT'S COMING IN, YOU KNOW, 30 MINUTES OR EVEN AN HOUR, WE COULD POTENTIALLY BE STIFLING THAT AND FORCING THEM BACK TO OTHER ALTERNATIVES, WHICH MIGHT MEAN THEY'RE GOING TO CHOOSE THEIR CAR OVER AND SPEAKING AS SOMEBODY IN THE OLD DAYS WHO USED TO DO THAT, I, FOR MANY YEARS, I MANY YEARS AGO, I SHOULD SAY I, I USE CAB METRO, AND THEN TILL I DIDN'T, AND I'D BE JUST A LITTLE CONCERNED THAT IF, AND I REALIZE, AGAIN, WE'VE, THIS IS A, THIS A GIVE AND TAKE IT, IT WE'RE, WE'RE, WE'RE DEALING WITH SOME, SOME, SOME FACTORS IN SOME CASES THAT ARE OUT OF OUR CONTROL AND WE GOT TO USE OUR CRYSTAL BALL, BUT, BUT JUST BEING AWARE OF THAT COMMUTER ASPECT, WE'VE GOT TO FIGURE OUT A WAY TO BALANCE THE NEEDS OF THE COMMUTERS COMING OUT OF THE NORTH.

YOU KNOW, FOR EXAMPLE, ON THOSE LINES, OUT OF THE NORTHWEST, OUT OF, OUT OF HOWARD STATION AS WELL IN THESE OTHER PLACES AND OUT OF, OUT OF THE SOUTH, THE, THE 900 SERIES BUSES, THE COMMUTE OR THE METRO EXPRESS BUSES, BUT MANAGING THAT SO THAT WE DON'T LOSE THOSE PEOPLE, EVEN AS WE'RE STARTING TO SEE AN UPTICK, BECAUSE IF THEIR ATTITUDE IS WELL, IF, IF THE BUS IS ALWAYS GOING TO BE, YOU KNOW, BROKEN, OR THERE'S ALWAYS A LABOR SHORTAGE, OR I CAN'T GET TO WHERE I'M GOING, WHEN I NEED TO, THEY'RE GOING TO STOP USING IT, THEY HAVE A CHOICE AND THEY MAY CHOOSE TO TAKE THEIR CAR AND SPEND THAT $4

[00:45:01]

A GALLON ON GAS.

CAUSE THEY HAVE A CAR THEY'RE JUST CHOOSING NOT TO USE IT.

IT'S THE PEOPLE THAT ARE IN TOWN THAT MAY NOT BECAUSE THEY'RE ESSENTIAL WORKERS, THEY DON'T HAVE A CHOICE.

WELL, WE'VE, WE'VE GOT TO FIGURE OUT HOW TO STRIKE THAT KIND OF BALANCE AND, AND FIGURE OUT THE RIGHT WAY THAT WE CAN STILL MEET ALL THE COMMUTER'S NEEDS.

AND THE, I MEAN, ALL THE, ALL OUR CUSTOMERS' NEEDS, BOTH THOSE LONG DISTANCE COMMUTERS FROM, YOU KNOW, THAT LIVE OUT, THAT LIVE FURTHER OUT THAT ARE USING OUR METRO EXPRESS LINES.

AND THEN ALSO THOSE THAT ARE IN TOWN THAT ARE USING OUR REGULAR LOCAL BUS SERVICE.

AND I DON'T KNOW WHAT THE ANSWER IS, GANG, BUT WE HAVE TO BE AWARE OF IT AND FIGURE IT OUT THAT AS WE'RE, WE'RE, WE'RE STRUGGLING WITH THIS, WHEN WE'RE STILL TRYING TO GET THE, THE MECHANICS, WE'RE STILL TRYING TO ONBOARD THE OPERATORS.

I DON'T KNOW, BUT I FIGURE Y'ALL GOT SOME CALCULUS IN THERE.

THAT'S FIGURING THIS OUT, BUT, BUT I KNOW THAT I'M STILL GETTING FEEDBACK THAT, HEY, WE'RE, WE'RE CUSTOMERS ON THE COMMUTER LINES ARE FRUSTRATED BECAUSE THEY'RE SAYING THAT THEIR, THEIR, THEIR ROUTES ARE BEING CANCELED.

AND I KNOW THAT WE'VE GOT LOCAL FOLKS THAT ARE, YOU KNOW, GOING FROM 15 MINUTES TO NOW 30 MINUTE ROUTES, BUT SOME OF THESE COMMUTERS ARE GOING FROM ALSO, YOU KNOW, 30 MINUTE BUSES TO NOW OUR BUSES.

AND SO, AGAIN, I DON'T KNOW THE ANSWER, BUT I THROW THAT OUT THERE.

I DON'T KNOW IF MAYBE WHEN WE GET TO THIS SUMMER WITH UT, YOU KNOW, SCALING BACK, SOME OF THOSE OPERATORS WILL NOW BE AVAILABLE TO DEPLOY ELSEWHERE WHILE WE GET NEW OPERATORS THAT ARE COMING ON BOARD.

BUT I JUST KIND OF THROW THIS OUT THERE JUST AS SOMETHING THAT, THAT I THINK WE, YOU KNOW, HOPEFULLY WE CAN BE COGNIZANT OF AND, AND THINKING ABOUT SYSTEMICALLY AND IN PART OF OUR CALCULUS, I GUESS.

OKAY.

ALL RIGHT.

UM, I'M AMERICAN KITCHEN.

UM, I JUST WANT TO ADD, I'LL ECHO WHAT EVERYONE'S SAYING.

I'VE HAD THAT EXPERIENCE MYSELF, AS WELL AS PEOPLE I'M TALKING TO, BUT I'D LIKE TO UNDERSTAND.

AND WHAT IS OUR NEXT STEP IN TERMS OF THE BOARD UNDERSTANDING HOW THINGS ARE BEING TRACKED? I GUESS WHAT I'D LIKE TO DO IS ASK FOR A REGULAR UPDATE.

UM, I THINK, UH, I THINK WADE, YOUR, UM, YOUR THOUGHT WAS, UH, MADE SENSE.

AND AS YOU SAID, MS. WATKINS TOO, ABOUT, UM, I KNOW YOU GUYS ARE ANALYZING MORE OFTEN SO THAT WE'RE NOT JUST, YOU KNOW, A REGULAR SCHEDULE FOR CHANGES, BUT I THINK FROM THE BOARD PERSPECTIVE, THIS IS A REALLY, UM, CRITICAL ISSUE AS WE, AS YOU ALL KNOW.

AND WE ALL KNOW, I WOULD LIKE TO ASK FOR REGULAR AND, UH, WHAT WOULD BE USEFUL TO UNDERSTAND IS WHAT'S THE PLAN.

AND YOU'VE DONE THAT FOR US WITH REGARD TO THE, UH, OPERATING, UH, YOU KNOW, HIRING OPERATORS.

BUT IF WE COULD SEE THIS IN SOME KIND OF A DASHBOARD OR REGULAR TRACKING MECHANISM THAT SHOWS US, YOU KNOW, HERE'S THE STRATEGY FOR CAPTURING, YOU KNOW, FOR ATTACKING THIS, WE, YOU KNOW, WE WANT, WE KNOW THE BUS OPERATIONS, ONE OF THEM, ET CETERA, AND THEN JUST GIVE US A REGULAR UPDATE, UH, AT EVERY BOARD MEETING ON, ON HOW YOU'RE TRACKING.

UH, YOU PROBABLY ARE DOING THAT INTERNALLY IN TERM IN TERMS OF YOUR DASHBOARDS.

UM, BUT IT'D BE HELPFUL FOR US AS A BOARD AND WE CAN BE HELPFUL TO YOU THAT WAY TOO, BECAUSE WHEN WE'RE TALKING TO FOLKS IN THE COMMUNITY, LIKE, YOU KNOW, WADE'S TALKING TO EMPLOYERS THAT MAY BE TALKING TO OTHER PEOPLE TOO, YOU KNOW, I'M TALKING TO MY, MY EMPLOYEES, THEN IT'S HELPFUL TO, UM, TO REALLY STAY ON TOP OF IT LIKE THAT.

WHAT D D DOES THAT MAKE SENSE TO YOU, MS. WATKINS? ABSOLUTELY.

AND WE CAN PULL THAT TOGETHER, UM, AND, AND PERHAPS, UM, GO INTO IT IN DETAIL AT THE OPERATIONS COMMITTEE, BUT ALSO OBVIOUSLY MAKE IT AVAILABLE, UM, FOR THE FULL BOARD AND THE PUBLIC TO SEE IN ALL OF OUR MATERIALS.

YES.

AND THAT KIND OF REGULAR TRACKING IT WOULD BE, WOULD BE HELPFUL.

YOU COULD DO IT AS A AGENDA ITEM.

UM, I THINK THE FULL BOARD YOU'D GO INTO DETAIL AS OPS COMMITTEE, BUT IN THE FULL BOARD IS USEFUL BECAUSE THAT'S WHAT PEOPLE WATCH AND, UM, AND THEN DO IT IN SUCH A WAY THAT IT HELPS PEOPLE REMEMBER, WHICH IS WHAT A DASHBOARD DOES.

IT'S LIKE, OKAY, HERE'S OUR PLAN HERE.

WE'RE CHECKING OFF AGAINST OUR PLANS.

THANK YOU.

I THINK THAT IT, IT CERTAINLY, UM, ADDRESSES THE TRANSPARENCY ISSUE AND IT CERTAINLY ADDRESSES THE ABILITY, NOT ONLY FOR THE BOARD, BUT FOR THE COMMUNITY TO BE ABLE TO FOLLOW THE CHANGES WHAT'S GOING ON, HOW IT'S GOING TO IMPACT THEM.

UH, AS I LOOK AT THE, UH, THE FALL SERVICE CHANGES AND LOOK AT, UH, THE 2 33, FOR EXAMPLE, YOU KNOW, THAT GOES UP LOYOLA AND, AND THAT SERVICES COLONY PARK AND OTHER COMMUNITIES, LAKESIDE, COMMONLY PARK, OTHER COMMUNITIES.

AND I THINK THAT THAT IS GOING TO BE AN IMPORTANT ADDITION, UH, BECAUSE THAT IS A ROUTE THAT HAS AN HOUR HEADWAY AND, AND I THINK BEING ABLE TO GO AND, AND ADDRESS THE NEEDS OF THAT COMMUNITY AT THEIR FRONT DOOR IS IMPORTANT.

HOWEVER, I THINK WE'RE GOING TO ALSO HAVE TO THINK ABOUT, UH, EXPANDING OPPORTUNITIES IN THE EVENINGS

[00:50:01]

AND, AND REALLY EXPANDING OPPORTUNITIES ON THE WEEKENDS BECAUSE THAT'S WHEN PEOPLE GO TO THE GROCERY STORE, THAT'S WHEN CHILDREN GO HERE AND THERE.

SO IT'S GOING TO BE IMPORTANT TO BE ABLE TO DOCUMENT, UH, WHAT TYPES OF CHANGES ARE BEING MADE BECAUSE OF THE ROUTE CHANGES AND, AND WHAT WE CAN DO TO, UH, TO IMPROVE AND PERFECT THEM IF YOU WILL, BECAUSE I'M SURE THAT MANY IN THE CIVIL RIGHTS COMMUNITY WILL THAT FROM A TITLE SIX STANDPOINT.

AND AS WE TALKED ABOUT IT EARLIER, I THOUGHT I HEARD YOU SAY THAT, UM, YOU ADDRESS COMPLIANCE FROM AN OPERATIONAL STANDPOINT IN MANY PLACES AND FORMS AND, AND, UH, SO, UH, WHEN YOU, WHEN YOU ADDRESS IT AND YOU ADDRESS ALL OF THE ELEMENTS THAT ARE ENTITLED SIX, UH, THEN I THINK THAT WE SHOULD DOCUMENT IT IN A WAY THAT DEMONSTRATES THAT TITLE SIX ISSUES HAVE BEEN ADDRESSED.

WE'VE TAKEN EVERY MATERIAL ITEM AND, AND ULTIMATELY COMPLIANCE WITH TITLE SIX WILL BE GUARANTEED.

I THINK THAT WILL BE AN IMPORTANT THING AS WE GO FORWARD.

UH, PARTICULARLY WHEN WE CHANGE, UH, WHEN, WHEN WE TWEAK ROUTES OR WHEN WE, UH, WHEN WE CHANGE ROUTES THAT HAVE A BETTER SERVICE, IN MY OPINION, PICKUP IS BETTER SERVICE.

UH, BUT AS WE ADDRESS EXPANSION OF HOURS, LET'S, I WANT TO MAKE SURE THAT WE'RE DOCUMENTING HOW PEOPLE ARE IMPACTED, UH, PARTICULARLY ON THE WEEKENDS, UM, BOARD MEMBERS STRATEGY.

THANK YOU, MR. CHAIR.

UM, I WAS JUST CURIOUS WHEN WE ARE LOOKING AT THE, THE ROUTE CHANGES OR THE SERVICE CHANGE, KNOWING THAT WE HAVE HAD CANCELLATIONS OR DELAYS, DO Y'ALL LOOK AT THAT DATA AS WELL AS YOU'RE LOOKING AT THE SERVICE CHANGE, DOES THAT IMPACT THAT OKAY.

KNOWING WHAT OUR, KNOWING, WHAT OUR INPUTS ARE AND KNOWING THAT WE ARE MORE LIMITED, BECAUSE WE HAVE, UM, WE DON'T HAVE AS MANY DRIVERS OR AS MANY MECHANICS AS WE'D LIKE TO, UM, THAT, I MEAN, IT SEEMS LIKE THERE, THERE ARE TWO, THERE'S THE DEMAND SIDE OF THINGS WHICH COVID IMPACTED, BUT ALSO THERE'S THE SUPPLIES THAT THE, THE, THE LABOR SIDE OF THE EQUATION, WHICH, WELL, IN SOME WAYS COVID ALSO IMPACTED, DO YOU ALL TAKE THAT INTO, INTO ACCOUNT WHEN YOU'RE LOOKING AT THIS SO THAT IT, AT LEAST MAYBE THE PUBLIC COULD LOOK, COULD LOOK AT THIS AND SAY, OKAY, THEY GRUMBLE AND GO, WELL, I DON'T LIKE THAT THERE'S THAT THIS BUS ONLY RUNS EVERY 30 MINUTES, BUT BETTER TO SEE IT ON THE SCHEDULE, KNOWING IT'S RUNNING EVERY 30 MINUTES AND EXPECT IT TO RUN EVERY 15 MINUTES SHOW UP AND BE TOLD, OH, SORRY, WE DON'T HAVE THE STAFF TODAY.

WE'RE GOING TO HAVE TO CANCEL IT AND RUN IT NOW EVERY 30 MINUTES.

ABSOLUTELY.

AND I THINK THE JU JUNE, UH, SERVICE CHANGE PLAN PROPOSAL, THEY, YOU SEE, IT'S ESSENTIALLY THAT IT'S AN EXAMPLE OF MANAGING EXPECTATIONS, AND WE WANT IT TO BE CONFIDENT IN BEING ABLE TO PROVIDE SERVICE AND FOLKS TO BE ABLE TO RELY ON, RELY ON IT.

I MEAN, RELIABLE SERVICE IS ONE OF OUR CORE VALUES OF, WE REALLY WANT TO MAKE SURE THAT THAT HAPPENS.

WE ARE CONSTANTLY MONITORING TO SEE IF COMMUTER RIDERSHIP IS COMING BACK AS DOTTIE MENTIONED.

AND IT'S ALWAYS BEEN A PRIORITY WITH OUR CEO AS WELL, TO MAKE SURE TO PROVIDE SERVICE A LITTLE AHEAD OF THE DEMAND, TO BE ABLE TO SORT OF, UM, BRING FOLKS BACK INTO THE, THAT STARTED WORKING AT HOME DURING COVID.

SO WE ARE VERY MINDFUL, AND IT'S REALLY GOOD TO HEAR THAT ALSO FROM THE BOARD TODAY.

AND WE'LL CONTINUE TO MONITOR THAT WE DO TAKE THAT INTO ACCOUNT AND MAKE SURE THAT WE HAVE A BALANCE BETWEEN OUR OPERATIONAL RESOURCES AND, AND THE SERVICE WE PUT OUT THERE AND BE TRANSPARENT ABOUT WHAT, WHAT TO EXPECT FOR WHAT OUR CUSTOMERS COULD EXPECT.

GREAT.

THANK YOU.

AND, AND IS IT A QUICK FOLLOW-UP THEN, IF IT TURNS OUT ONCE WE GET THESE NEW, UH, THESE NEW OPERATORS IN THE PIPELINE, UM, DO, DO YOU GUYS HAVE TO COME BACK TO THE BOARD FOR ANOTHER VOTE? IF IT TURNS OUT THAT THAT YOU'RE GOING TO BE INCREASING THE FREQUENCY OF SERVICE ON PARTICULAR ROUTES, OR WHAT'S THE THRESHOLD AT WHICH YOU HAVE TO COME BACK AND HAVE A QUOTE UNQUOTE BOARD VOTE TO APPROVE A SERVICE QUOTE UNQUOTE CHANGE? WHAT IS THE DEFINITION OF A SERVICE CHANGE THAT WE HAVE TO OFFICIALLY APPROVED? AND SO WE WILL HAVE THIS BOARD APPROVE THE THREE TIMES PER YEAR SERVICE CHANGES AND ANY OTHER CHANGES THAT ARE SIGNIFICANT ADDITIONS OR SUBTRACTIONS TO ROUTES.

UM, AS A WHOLE, IF WE ARE ADDING SERVICE IN, IF WE'RE PLUGGING SERVICE IN TO KIND OF FILL, UH, DEMAND HOLES, WE'LL DO THAT ON AN INTERIM BASIS BETWEEN SERVICE CHANGES WITHOUT BOARD AUTHORIZATION, AS JUST AN, UH, OPERATING MITIGATION OF OVERLOADS AND DEMAND, AND THEN CODIFY THAT AS A PERMANENT CHANGE IN THE NEXT SERVICE CHANGE.

SO TYPICALLY YOU, UH, THIS BOARD CAN EXPECT TO SEE SERVICE CHANGES THREE TIMES A YEAR, UM, UNLESS SOMETHING CRAZY IS HAPPENING OFF CYCLE, WHICH YOU MAY RECALL LAST

[00:55:01]

FALL.

WE HAD A BIT OF AN, WE HAD AN OFF CYCLE SWITCH IN SEPTEMBER.

UM, BUT TYPICALLY WE'LL, WE, WE KIND OF PACKAGE ANY LITTLE FIXES WE DO IN BETWEEN SERVICE CHANGES AS PART OF THE NEXT SERVICE CHANGE.

GREAT.

THANK YOU SO MUCH.

AND THANK YOU FOR ALL.

YOU'RE DOING TO TRY TO MANAGE, MANAGE ALL OF THIS.

OKAY.

ARE THERE ANY FURTHER QUESTIONS FROM THE BOARD MEMBERS, ANY FURTHER QUESTIONS FROM THE BOARD MEMBERS, ANY FURTHER QUESTIONS, HEARING NONE.

A CHAIR WILL ENTERTAIN A MOTION TO APPROVE ACTION ITEM NUMBER ONE.

OKAY.

UH, OKAY.

BOARD MEMBER COOPER.

AND IS THERE A SECOND CAN'T BOARD MEMBER RENTERIA.

ALL RIGHT.

UM, LET'S SEE.

ONCE AGAIN, ANY DISCUSSION, ANY DISCUSSION, ANY DISCUSSION HEARING? NONE.

ALL IN FAVOR.

LET IT BE KNOWN BY SAYING AYE.

OPPOSED.

SAME SIGN MOTION CARRIES UNANIMOUSLY WITH THE CHAIR VOTING I AS WELL RIGHT NOW.

THAT'S ITEM NUMBER ONE.

UH, LET'S

[VI.2. Approval of a resolution authorizing the President & CEO, or his designee, to finalize and execute a Design-Build contract with Modern Railway Systems, Inc. for Positive Train Control Optimization, Engineering, Construction and Support Services in an amount not to exceed $6,000,000.]

SEE.

ITEM NUMBER TWO.

ACTION.

ITEM NUMBER TWO IS APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HIS DESIGNEE TO FINALIZE AND EXECUTE A DESIGN BUILD CONTRACT WITH MODERN RAILWAY SYSTEMS, INC FOR POSITIVE TRAIN CONTROL, OPTIMIZATION, ENGINEERING, CONSTRUCTION, AND SUPPORT SERVICES, AND AN AMOUNT NOT TO EXCEED $6 MILLION.

DAVID, PLEASE STAY HERE.

ONE, UH, GOOD MORNING CHAIR.

TREVELYAN VICE-CHAIR KITCHEN, PRESIDENT CEO, CLARK WTO WATKINS, UH, REST OF THE BOARD MEMBERS.

MY NAME IS DAVID DECK.

I'M A VICE-PRESIDENT OF RAIL HERE AT CAPITAL METRO COMPANY TODAY SEEKING APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HIS DESIGNEE TO FINALIZE AN EXECUTE DESIGN BUILD CONTRACT WITH MODERN RAILWAY SYSTEMS, UH, FOR POSITIVE TRAIN CONTROL, OPTIMIZATION ENGINEERING, CONSTRUCTION, AND SUPPORT SERVICES IN AN AMOUNT NOT TO EXCEED $6 MILLION FUNDING FOR THIS ACTION IS AVAILABLE IN THE FYI 2022 BUDGETS AS WELL AS IN THE FIVE-YEAR CAPITAL IMPROVEMENT PLAN.

AND IT IS BUNDLED WITHIN THE PROJECTS THAT WOULD UTILIZE THIS CONTRACT ON OCTOBER 10TH, 2020 CAPITAL METRO IMPLEMENTED A POSITIVE TRAIN CONTROL SYSTEM ON ITS REGIONAL RAIL CORRIDOR IN RESPONSE TO A MANDATE FROM CONGRESS VIA THE 2008 RAIL SAFETY IMPROVEMENT ACT OR THE RSI, THE RSI REQUIRED ALL RAILROADS WITH REGULARLY SCHEDULED COMMUTER RAIL, COMMUTER RAIL PASSENGER SERVICE TO FULLY IMPLEMENT A POSITIVE TRAIN CONTROL SYSTEM THAT INCREASES SAFETY BY REDUCING HUMAN ERRORS.

FOLLOWING THE IMPLEMENTATION OF PTC CAPITAL METRO, ALONG WITH ITS ONM CONTRACTOR AND CONSULTANTS HAVE IDENTIFIED OPPORTUNITIES TO OPTIMIZE OUR PTC TECHNOLOGY, TO MITIGATE ITS IMPACT ON COMMUTER AND FREIGHT RAIL OPERATIONAL EFFICIENCIES AND IDENTIFIED THE NEED FOR TECHNICAL OVERSIGHT FOR FUTURE CONSTRUCTIONS THAT MAY IMPACT OUR POSITIVE TRAIN CONTROL SYSTEM.

EXAMPLES INCLUDE PTC, UH, WAYSIDE IMPROVEMENTS, UH, ONBOARD SOFTWARE IMPROVEMENTS, UH, AND PTC TECHNICAL OVERSIGHT FOR POTENTIAL DOUBLE TRACKING PROJECTS IN MULTIPLE LOCATIONS ALONG THE PTC PROTECTED CORRIDOR.

THE DBE GOAL IS 11%.

THE PRIME CONTRACTOR WILL MEET THAT GOAL BY UTILIZING, UH, SEVEN DBE CONTRACTORS.

THIS PROCUREMENT FOLLOWS THE DESIGN BUILD PROCUREMENT PROCESS APPROVED BY THE BOARD IN 2016 TO PROCURE DESIGN AND CONSTRUCTION SERVICES.

A REQUEST FOR QUALIFICATIONS RFQ WAS ISSUED TO DEVELOP A SHORTLIST OF QUALIFIED FIRMS ON AUGUST 17TH, 2021.

ONE SOQ SUBMITTAL WAS RECEIVED FROM MODERN RAILWAY