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THEN I THINK WE CAN,

[00:00:01]

WE CAN GET GOING ATX AND IF Y'ALL ARE READY.

[CALL TO ORDER]

HELLO EVERYONE.

MY NAME IS NEHEMIAH PITS.

THE THIRD I'M CALLING TO ORDER THE REGULARLY SCHEDULED MEETING OF THE COMMUNITY TECHNOLOGY AND TELECOMMUNICATIONS COMMISSION.

THANK YOU FOR JOINING US.

WE'LL BEGIN WITH THE ROLL CALL.

UH, I'LL ASK EVERYONE IN THE ROOM, UH, FROM LEFT TO RIGHT MY LEFT TO RIGHT TO GO AHEAD AND INTRODUCE THEMSELVES AND THE DISTRICT THAT THEY WERE APPOINTED TO REPRESENT BEGINNING WITH OUR FAR LEFT HERE AND OUR BRAND NEW COMMISSIONER.

HI, THIS IS COMMISSIONER CHRISTINA GARCIA REPRESENTING DISTRICT FOUR, MALCOLM YATES REPRESENTING DISTRICT THREE.

AS I MENTIONED, NEHEMIAH PITS, A THIRD, AND I'M REPRESENTING DISTRICT ONE, DAVE LLOYD DISTRICT FIVE, AND THEN GOING TO ONLINE, UH, BEGINNING WITH OUR VICE CHAIR, EVEN AFTER DACA REPRESENTING DISTRICT TWO.

AND NOW FOR COMMISSIONER DUSK.

OOPS.

I'M JUST GOING TO GO ON THE ORDER OF THE SCREEN.

I SEE HERE, I'M A, DASGUPTA REPRESENTING DISTRICT 10 AND COMMISSIONER ISLAND, UM, MAXINE ISLAND REPRESENTING DISTRICT SEVEN.

GREAT, THANK YOU SO MUCH WITH THAT.

THEN WE'LL PROCEED IN OUR AGENDA.

THE FIRST ITEM UP

[PUBLIC COMMUNICATION: GENERAL]

IS PUBLIC COMMUNICATION GENERAL AND WE HAVE THE WONDERFUL ADVANTAGE OF HAVING A CITIZEN SIGN UP.

SO WITH THAT, THEN IT IS MY PLEASURE TO ANNOUNCE MS. ROSENTHAL, IF YOU COULD PLEASE STATE YOUR FULL NAME AND INTRODUCE YOURSELF.

SURE.

UM, YOU MIGHT CHECK.

YES, WE CAN JUST FINE.

THANK YOU.

THANK YOU.

HI, UH, THANK YOU, CHAIR PITS AND COMMISSIONERS.

MY NAME IS COURTNEY ROSENTHAL.

UH, MY PRONOUNS ARE SHE HER HERS? UM, SO YOU KNOW, UH, I'M A FORMER MEMBER OF THIS COMMISSION.

I SERVED FOR 12 YEARS UP TO 2014.

UM, CURRENTLY I'M ON THE LIBRARY COMMISSION.

ALTHOUGH MY PRESENCE TONIGHT IS UNRELATED TO THAT.

I WISHED TO LET YOU KNOW THAT THERE IS AN OPPORTUNITY AHEAD THAT COULD BENEFIT FROM YOUR INVOLVEMENT.

UH, THIS RELATES TO TWO REPORTS BEING PREPARED BY CITY STAFF, CONCERNING CRYPTOCURRENCIES AND BLOCKCHAIN TECHNOLOGY.

BACK IN MARCH, THE CITY COUNCIL ADOPTED TWO RESOLUTIONS THAT DIRECT CITY STAFF TO PREPARE REPORTS ON THESE MATTERS.

THERE WAS A LOT OF PUBLIC INTEREST AT THE TIME THEY GENERATED SIGNIFICANT MEDIA COVERAGE, BOTH NATIONAL AND LOCAL, A ONE K EXXON NEWS STORY, FRAMED IT AS AUSTIN CONSIDERING WHETHER IT WOULD BECOME A QUOTE CRYPTO CD AND QUOTE.

NOW THAT THE REPORTS ARE COMING, DO I THINK THERE SHOULD BE AN OPPORTUNITY FOR THE COMMUNITY TO RECEIVE THE INFORMATION THAT'S IN THEM? UNFORTUNATELY, THERE IS NO PUBLIC PRESENTATION PLANNED.

THEY JUST WOULD BE ISSUED AS MEMOS TO COUNSEL GIVEN THE INTEREST AND THE POTENTIAL IMPACT OF THESE ISSUES.

I THINK THERE SHOULD BE SOME PUBLIC VISIBILITY INTO THESE REPORTS.

THEREFORE, I RESPECTFULLY PROPOSE THAT YOU REQUEST THE BRIEFING FROM CITY STAFF ON THESE REPORTS AND THEIR FINDINGS.

I THINK THIS COMMISSION IS ESPECIALLY WELL-SUITED TO RECEIVE THIS BRIEFING.

YOU'RE USED TO EVALUATING NEW TECHNOLOGIES AND HOW THEY MAY BENEFIT OUR RESIDENTS.

MOREOVER, YOU ARE ESPECIALLY ADEPT AT EVALUATING THESE THROUGH AN EQUITY LENS.

ONE REASON I'M CONCERNED IS BECAUSE SHOULD AUSTIN CHOOSE TO ACCEPT PAYMENTS IN THE FORM OF CRYPTOCURRENCY? IT WILL SEND A MESSAGE TO RESIDENTS THAT IT'S OKAY TO GO ALL IN ON CRYPTO AS SOMEBODY WHO BOUGHT A SMALL AMOUNT OF CRYPTO BACK IN MARCH AND WATCH MY PORTFOLIO SHED ABOUT 40% IN VALUE.

UM, I BELIEVE THAT WOULD BE HARMFUL.

ANOTHER KEY POINT IS THAT THE BLOCKCHAIN RESOLUTION CALLS FOR EXPLORING OTHER TECHNOLOGIES UNRELATED TO BLOCKCHAIN THAT MAY SERVE THE PUBLIC GOOD, SUCH AS PUBLIC BANKING.

I LOOK FORWARD TO HOW THE REPORT ADDRESSES THESE OPPORTUNITIES.

A PUBLIC PRESENTATION OF THESE TWO REPORTS WOULD SERVE THE COMMUNITY AND WOULD BENEFIT FROM YOUR CONSIDERATION.

THAT'S WHY I HOPE YOU'LL REQUEST A BRIEFING FROM STAFF ON THESE REPORTS.

THANK YOU VERY MUCH.

WONDERFUL.

THANK YOU SO MUCH FOR THAT COMMUNICATION AND INFORMATION SHARE.

[00:05:02]

I'D LIKE TO GIVE A CHANCE FOR, UH, COMMISSIONERS TO ASK ANY QUESTIONS THAT THEY MIGHT HAVE IN A BRIEF TIMEFRAME.

UH, BUT BEFORE I DO, I'D LIKE TO SEE THIS OPPORTUNITY, UH, TO EXPRESS MY THOUGHTS.

UM, I CONCUR WITH YOUR SENTIMENT, UH, AND ALTHOUGH I ANTICIPATE THERE WOULD BE BROAD SUPPORT FOR, UH, A BRIEFING AMONGST THIS COMMISSION.

UH, IT'S SOMETHING THAT I WILL ADVOCATE FOR PERSONALLY.

UM, I HAVE ALSO BEEN CURIOUS ABOUT THE APPLICATIONS FOR BLOCKCHAIN, WITH, UH, SOLUTIONS FOR PEOPLE EXPERIENCING HOMELESSNESS, UH, AS IT COMES TO DOCUMENT MANAGEMENT CAPABILITIES AND OTHER THINGS.

UH, SO I THINK THERE IS PROMISE IN THE, UH, AND AT THE SAME TIME, UM, HAVING HAD LOTS OF WHO'VE EXPERIENCED SIMILAR DYNAMICS RELATED TO CRYPTO, UH, THERE'S ALSO NATURAL PAUSE WITH CRYPTO AND WHAT THAT COULD MEAN IN MASS.

SO THOSE ARE MY THOUGHTS.

I'D LIKE TO GIVE EVERYONE ELSE A CHANCE, UH, JESSE, UH, POINT OF ORDER HERE, CAN WE DISCUSS ANYTHING THAT IS PRESENTED DURING CITIZEN COMMUNICATION? WE CAN HAVE BASIC Q AND A, UM, BUT IF WE'RE GOING TO HAVE A FULL DISCUSSION WITHIN THE COMMISSION, I WOULD SUGGEST THAT WE POST IT AS AN AGENDA ITEM ON THE NEXT MEETING.

OKAY, WELL, UM, THANK YOU FOR BRINGING THIS TO OUR ATTENTION.

I DEFINITELY THINK THAT THIS COMMISSION NEEDS TO LOOK INTO THIS.

SO, UH, THAT'S MY THOUGHTS ON THAT, PLEASE? YES.

THANK YOU AGAIN FOR BRINGING THIS TO OUR ATTENTION.

I AGREE.

I THINK WE DO NEED TO REQUEST THIS REPORT.

I APPRECIATE IT.

I MEAN, LIKE I CONCUR THANKS FOR THE SAME THING SAYING WE'RE SAYING, BUT THANKS FOR BRINGING IT TO OUR ATTENTION.

THAT DEFINITELY NEEDS TO BE DISCUSSED, UM, BY US, UH, WITH THE CITY AND AN OPEN DISCUSSION WHERE WE CAN ASK ALL THE QUESTIONS AND GET MORE INFORMATION OUT FOR THE PUBLIC TO, UH, DIGEST AND FOR OUR COMMISSIONS ONLINE AND SEE COMMISSIONER DASGUPTA RAISING HIS HAND.

YEAH.

I WANT TO AGREE WITH EVERYTHING THAT'S BEEN SAID SO FAR.

I THANK YOU VERY MUCH FOR BRINGING IT TO OUR ATTENTION.

I'VE HAD SOME EXPOSURE TO THIS, TO MY COUNCIL MEMBER, BUT I THINK THIS COMMISSION DEFINITELY NEEDS TO DIG DEEPER INTO IT.

AND ANY OF THE COMMISSIONERS ONLINE WOULD LIKE TO WEIGH IN FEEL FREE.

I DEFINITELY AGREE.

I THINK THIS IS A VERY, UM, IMPORTANT TOPIC THAT NEEDS TO HAVE SOME VISIBILITY FROM THE COMMISSION.

YEAH, I, UM, I WOULD CONCUR NOT SURE I HAVE ANYTHING ELSE TO ADD OTHER THAN, UM, LOOK FORWARD TO DISCUSSING THIS, UH, MORE DEEPLY AT A FUTURE COMMISSION MEETING.

THANK YOU FOR THAT FEEDBACK COMMISSIONERS AND THANK YOU AGAIN FOR YOUR TIME, MS. ROSENTHAL REALLY APPRECIATE IT AS WELL AS YOUR SERVICE TO THE LIBRARY COMMISSION AND THIS COMMISSION IN THE PAST WITH THAT, THEN WE'LL PROCEED IN OUR

[1. APPROVAL OF MINUTES –April 13, 2022 and May 11, 2022]

AGENDA NOW TO END IN ITEM ONE APPROVAL OF THE MINUTES FROM THE APRIL 13TH, UH, AND EXCUSE ME, APRIL 13TH, 2022 AND MAY 11TH, 2022 MEETING, UH, AS, UH, THE RECORD REFLECTS, WE DID NOT HAVE A SUFFICIENT VOTE TO APPROVE THE MINUTES BASED UPON ABSTENTIONS AND THOSE WHO WEREN'T IN ATTENDANCE AND HAVE A CHANCE AT THAT POINT TO REVIEW THE MINUTES.

SO HOPEFULLY AT THIS POINT WE DO HAVE THAT.

SO I'LL LOOK FORWARD TO A MOTION TO APPROVE THESE MINUTES AS PRESENTED UNLESS THEIR EDITS.

AND THEN A SECOND SURE.

PITS.

UM, I, I HAVE A MINOR EDIT HERE.

UH, THE CURRENT COMMISSION MEMBER FOR DISTRICT OR COUNCIL MEMBER RATHER IS IDENTIFIED AS GREG KS.

DAR I BELIEVE THAT, UM, COUNCIL MEMBER OF BELLA WAS WORN IN AT THAT POINT.

OKAY.

LET'S LOOK AT CATCHING TO BE CLEAR.

WE HAVE.

OKAY.

WELL, I THINK WE HAVE AN INTERESTING DYNAMIC.

I'M NOT SURE IF, UH, THE DOCUMENTS THAT YOU HAVE ONLINE ARE THE SAME, BUT BASED ON WHAT I HAVE IN MY FOLDER, WE MAY HAVE TO TABLE THIS VOTE AGAIN BECAUSE I HAVE, WELL, I JUST MAKE OTHER CHANGES.

SO, OKAY.

FOR THE MINUTES THAT I HAVE DATED FOR THE MEETING, APRIL 13TH, I DO LIST FORMER COUNCIL MEMBER, GREG CASAR, HOWEVER, FOR THE ONES LISTED MISTAKENLY FOR APRIL 13TH, WHICH IS AN EDIT THAT I WOULD REQUEST THAT WE AMEND THIS DATE

[00:10:01]

TO REFLECT THE DATE OF THAT MEETING, WHICH IS ACTUALLY MAY THE 11TH THAT DOES ACTUALLY REFLECT THE CORRECT APPOINTMENT FROM COUNCIL MEMBER VELA.

SO I THINK WE JUST NEED TO MAKE AN EDIT OF THE DATE, BUT I WANT TO STAND.

I WANT TO GIVE JESSE A CHANCE TO CONFIRM THAT YES, I WANTED TO HOP IN REAL QUICK.

I, I TOLD THIS TO COMMISSIONER GATES.

I DIDN'T HAVE A CHANCE TO TELL EVERYBODY ELSE, BUT I DID CATCH THAT, UH, DATE ERROR, UH, IN, AFTER PRINTING.

I JUST DIDN'T WANT TO REPRINT ALL OF THE DOCUMENTS SO THAT THE DATA'S CORRECT ON THE DIGITAL VERSION.

OKAY.

OKAY.

SO THEN COMMISSIONER, OUR VICE CHAIR ON THAT VERSION THAT YOU'RE LOOKING AT DATED FOR MAY THE 11TH, ARE YOU STATING THAT AT THAT POINT, THAT THAT DOCUMENTS INCORRECT, ALTHOUGH IT SHOULD SHOW COUNCILOR VELA AND THAT THE, AT THE POINT OF THE APRIL 13TH MINUTES, UH, THAT, THAT THAT'S THE NOMINEE TO MEN.

I JUST WANT TO MAKE SURE THAT I'M UNDERSTANDING YOUR, YOU WERE CONCERNED.

YEAH, YEAH.

APOLOGIES.

IT'S THE APRIL 13 MINUTES.

OKAY.

AND I APPRECIATE THAT CLARIFICATION.

UH, I HAVE TO ADMIT I'M UNABLE TO LEVEL SET THAT BASED UPON MY REMEMBRANCE OF THE CALENDAR.

UH, BUT I WILL CERTAINLY TAKE THAT.

UH, WE WOULDN'T HAVE TO LOOK FOR SOMEONE ELSE TO BE ABLE TO CONFIRM THAT IN ORDER TO GET A SECOND, I CAN CONFIRM THAT COUNCIL MEMBER VILLA WAS SWORN IN ON JANUARY 25TH, SO HAPPY TO MAKE THAT AMENDMENT.

OKAY, GREAT.

GREAT.

SO THEN, UH, I WILL GO AHEAD AND SECOND, UH, THE, THE MOTION AND WITH THAT THING WE CAN HOLD WELL, UNLESS THERE ARE ANY OTHER, WE CAN GO AHEAD AND HOLD THE BOAT TO AMEND THE MINUTES AS PRESENTED WITH, IN PERSON WITH THE CORRECT DATE TO MATCH.

UH, THE ONE THAT'S PRESENTED TO OUR COMMISSIONS ONLINE AND ALSO TO REFLECT THE ELECTION OF COUNCIL MEMBER VELA EFFECTIVE JANUARY 25TH, WHEN THEY WERE SWORN IN ALL IN FAVOR OF THAT AMENDMENT TO THESE MINUTES, PLEASE SAY, AYE, AND SHOW YOUR HANDS.

AYE, ANYONE OPPOSED? AND ANYONE ABSTAINING, I AM ABSTAINING SINCE I WAS NOT HERE FOR EITHER OF THOSE MEETINGS.

FAIR ENOUGH.

SO WITH THAT, THEN WE HAVE A VOTE TO APPROVE THESE MINUTES WITH ONE EXTENSION, A SIX IN THE AFFIRMATIVE AND ONE UPSET, ONE ABSTENTION.

AND TO CLARIFY THAT WHAT BOAT WAS FOR BOTH SETS OF MINUTES AS WAS REFLECTED IN THIS AGENDA ITEM, RIGHT.

APPROVAL OF THE MINUTES FROM BOTH DATES.

SO WITH THAT, WE'LL PROCEED IN OUR AGENDA TO AGENDA ITEM TWO, A

[2. STAFF AND COMMUNITY BRIEFINGS]

STAFF AND COMMUNITY BRIEFINGS, UH, BEGINNING WITH THE UNITED WAY PRESENTATION ON CONNECT ATX.

UH, SO WITH THAT, I'D LIKE TO WELCOME OUR SPEAKERS.

WE'RE DELIGHTED TO HAVE YOU JOIN US ANNABELLA TARANGO AND FRANCISCO GUYAGUS.

THANK YOU FOR JOINING US, EVERYONE.

GOOD AFTERNOON.

AND Y'ALL HEAR ME.

OKAY.

I WANT TO MAKE SURE, UH, WE CAN'T HEAR YOU.

UH, THERE MIGHT BE A LITTLE GOLDIE LOCKS, UH, STILL IN PLAY, UH, MAYBE JUST A TAD LOUDER.

UM, BUT OKAY.

UM, OKAY, NOW I CAN DEFINITELY DO THAT, RIGHT.

THANK YOU.

THANK YOU VERY MUCH.

OKAY, PERFECT.

UM, YEAH.

CAN I GO AHEAD AND SHARE MY SCREEN AS WELL? YES, WE ARE TRANSFERRING, UH, TO YOU MOMENTARILY.

OKAY, PERFECT.

UM, YEAH.

HI EVERYONE.

GOOD AFTERNOON.

MY NAME IS ANNABELLA.

I AM A PART OF UNITED WAY.

UM, SPECIFICALLY WITH THE CONNECT ATX TEAM, I'M HERE JUST TO GIVE A PRESENTATION ABOUT CONNECT ETX, UM, IT'S ONLINE FEATURES AND IT'S NON ONLINE FEATURES AND ALL OF THE FUNCTIONS AND CAPABILITIES THAT IT CURRENTLY HAS, UM, ALONGSIDE WITH ME IS, UM, ALSO FRANCISCO GIEGOS, UM, WHO IS ALSO A PART OF UNITED WAY.

AND, UM, I'LL LET HIM INTRODUCE HIMSELF ACTUALLY.

AND KEN ABELLA, UH, UH, HAPPY TO BE HERE, UH, PRESENT, UH, ON THIS, UH, I THINK VERY, UH, PRODUCTIVE PLATFORM.

UH, MY NAME IS WENDY AND I'M A PROGRAM MANAGER AT THE UNITED WAY

[00:15:01]

AND, UH, I OVERSEE, UH, THE DRUG INCLUSION INITIATIVES WITHIN THE ORGANIZATION AND ABILITY.

YOU SHOULD BE ABLE TO SHARE YOUR SCREEN NOW.

OKAY.

UM, IT'S STILL BLACKED OUT FOR ME.

WE ARE, UH, DIAGNOSING OVER HERE.

GIVE US ONE MOMENT.

OKAY.

UM, I CAN, I CAN GO AHEAD AND START.

I DON'T REALLY, I THINK THE VISUALS ARE MORE SO FOR Y'ALL SAKE, SO YOU'RE NOT ONLY HAVING TO LISTEN TO MY VOICE.

UM, BUT I CAN DEFINITELY, UH, UH, JUST GO AHEAD AND GET STARTED.

UM, SO YEAH, LIKE I SAID, MY NAME IS ANNABELLA AS TEAM.

UM, MY ROLE IS TO REALLY CONNECT WITH COMMUNITY BASED ORGANIZATIONS, UM, IN THE UTILIZATION OF THE PLATFORM, UM, AND REALLY SUPPORT THEIR NEEDS IN WHATEVER WAY THAT MAKES SENSE FOR THEM.

UM, AS PART OF THIS WORK, UM, I LIKE TO SEE THAT CONNECT DGX IS REALLY WHAT WE LIKE TO DO IS WE'RE CONNECTORS OR CONNECTORS OF COMMUNITY RESOURCES AND WHATEVER MAKES SENSE.

UM, MOVING FORWARD.

UM, THERE ARE A COUPLE OF, UM, I GUESS, FOUR KIND OF DIFFERENT AREAS WITHIN CONNECT DTX.

ONE IS THAT IT IS AN ONLINE COMMUNITY TOOL, UM, THAT AGAIN, CONNECTS THOSE PEOPLES PROGRAMS, SERVICES THAT ARE FREE OR REDUCED COSTS, UM, TO THE COMMUNITY MOVING FORWARD.

UM, AND THAT'S KIND OF THE ONLINE COMPONENT AND WHAT I'LL SPEND THE BULK OF TODAY KIND OF DEMONSTRATING AND TALKING TO YOU ALL ABOUT.

UM, AND I THINK I CAN, I SEE THAT I CAN SHARE MY SCREEN NOW.

SO WHEN YOU GO AHEAD AND DO THAT, ALL RIGHT.

CAN YOU SEE MY SCREEN? OKAY, PERFECT.

UM, SO LIKE I WAS MENTIONING, UM, CONNECTING TO YOUR EX, UM, IT IS PART, UM, COMMUNITY TOOL THAT I'LL SEND THE BULK OF TODAY AND THEN PART OF THE ONLINE, UM, UH, I'M SORRY TO HELP LINE THAT WE ALSO HAVE AVAILABLE.

UM, SO THIS IS REALLY, UM, AN OPPORTUNITY FOR THOSE THAT EITHER DON'T HAVE ONLINE ACCESSIBILITY OR REALLY JUST PREFER TO TALK TO SOMEONE IN PERSON TO BE ABLE TO CHAT TO SOMEONE LIVE.

UM, THIS HELPLINE IS AVAILABLE VIA PHONE, TEXT, AND CHAT, UM, WITH BILINGUAL STAFF.

AND WE ALSO HAVE A LANGUAGE LINE, UM, AVAILABLE.

WHAT'S REALLY GREAT IS THAT, UM, ALL THE, WHAT WE CALL THEM NAVIGATORS OR FRONTLINE STUFF IS THAT THIS HELPLINE, UM, SOMETHING THAT WE LEARNED IS THAT ESPECIALLY DURING A WINTER STORM, IS THAT A LOT OF PEOPLE LIKE TEXTING, RIGHT? BEING ABLE TO BE CONNECTED TO THOSE RESOURCES, TEXTING IS ONE OF THOSE WAYS.

SO THAT IS SOMETHING THAT WE'VE ALSO RECENTLY LAUNCHED, UM, WITHIN THE PAST FEW MONTHS AND HAVE REALLY BEEN UTILIZING A LOT.

UM, AND THEN ADDITIONALLY, A PART OPEN UP BTX, UM, IS, IS WHAT REALLY PEOPLE LIKE IS THE, WHAT WE CALL THE CLOSED LOOP REFERRAL SYSTEM.

UM, SO THIS ALLOWS ORGANIZATIONS TO DIRECTLY RECEIVE REFERRALS, BASIC INFORMATION ABOUT SOMEONE DIRECTLY FROM THE COMMUNITY, THROUGH THE ONLINE APP, UM, AND ULTIMATELY REALLY IS JUST A GREAT WAY FOR ORGANIZATIONS TO NETWORK, UM, USING IN A VARIETY OF WAYS THAT I'LL DEMONSTRATE TODAY TO REALLY HELP AND SERVE THOSE IN NEED.

UM, SO IN TERMS OF THE ONLINE FEATURES, UM, IS ONE BEING ABLE TO HAVE ANY PROGRAMS LISTED ON THE, UM, THE SITE ITSELF, IF AN, UM, A SITE IS LISTED ORGANIZATIONS ALSO HAVE THE OPPORTUNITY TO WHAT WE CALL CLEANING, WHICH MEANS TAKING OWNERSHIP OF THAT LISTING AND BEING ABLE TO UPDATE ME UP, UH, HAS THE LISTING, UM, UPDATED IN REAL TIME.

SO ESPECIALLY DURING COVID, THERE IS A LOT OF CHANGES GOING ON ALL THE TIME.

WE KNOW THAT SOMETIMES HOURS CHANGE LOCATIONS, CHANGE OPPORTUNITIES LIKE THAT.

UM, SO ORGANIZATIONS THEN CAN REALLY SAY, WE CAN UPDATE THIS INFORMATION REAL TIME, MOVING FORWARD.

SINCE WE HAVE OWNERSHIP OF THIS PROGRAM LISTING, UM, ANYONE THAT, UM, WITHIN THE COMMUNITY CAN REALLY SEARCH FOR RESOURCES AND REFER CLIENTS TO OTHER PROGRAMS, ONLINE RESOURCES, UM, AND I'LL SHOW YOU AGAIN, WHAT, UM, KIND OF THOSE SEARCHING CAPABILITIES ARE, UM, AND HOW TO UTILIZE THE PLATFORM TO ITS BEST ABILITIES.

UM, THE THIRD ONE THAT, UM, THAT I LIKE TO VERY, VERY LOOSELY LOOSELY USE IS WHAT WE CALL A CASE MANAGEMENT SYSTEM.

AND I LIKE TO SAY VERY LOOSELY BECAUSE IT WILL NEVER TRULY REPLACE AN ENTIRE SYSTEM.

ALL IT REALLY DOES.

UM, IF YOU'RE STILL, YOU KNOW, ON PEN TO PAPER OR STILL USING SPREADSHEETS, THIS IS A NICE UPGRADE IN THAT.

UM, YOU'RE ABLE TO MANAGE CLIENT PROFILES, YOU'RE ABLE TO SEE THE INDIVIDUAL INFORMATION, YOU'RE ABLE TO ATTACH GOALS, AND YOU'RE ABLE TO SEE ALL

[00:20:01]

OF THEIR REFERRALS THAT WERE SENT OVER AND SENDING IN ONE SYSTEMIZED LOCATION.

UM, AND THEN ADDITIONALLY, UM, BEING ABLE TO ACTIVELY RESPOND, UPDATE REFERRAL STATUSES.

UM, THIS IS WHAT WE MEAN WHEN WE'RE SAYING, UM, THIS CLOSED LOOP SYSTEM IDEA THAT NOT ONLY ARE YOU ABLE TO SEND AND RECEIVE REFERRALS, BUT YOU'RE ALSO ABLE TO FOLLOW THE TRAJECTORY OF THAT INDIVIDUAL.

SO YOU'RE ABLE TO SAY THIS PERSON GOT HELP.

MAYBE THEY DIDN'T RECEIVE HELP.

UM, THEY WERE REFERRED ELSEWHERE, REALLY BEING ABLE TO MAKE SURE THAT THE INDIVIDUAL ACTUALLY GOT THE HELP THAT THEY WERE WANTING TO RECEIVE.

UM, AND THEN THE FOURTH FUNCTION IS THAT WE KNOW THAT DATA AND ANALYTICS ARE SUPER IMPORTANT.

SO MAKING SURE THAT, UM, ALSO ON THE BACKEND, THEY HAVE THE CAPABILITY TO VIEW ALL OF THIS.

THEY'RE ABLE TO VIEW, UM, KIND OF IN REAL TIME, THE IMPACT THAT THEY'RE HAVING ON THEIR COMMUNITY.

SO WHAT DOES CONNECTED TX? UM, IT IS AN ONLINE DATA TOOL, UM, TODAY, UM, CONNECTING TX IS COMPLETELY FREE AND AVAILABLE TO ANYONE.

UM, IT CAN BE DONE ANONYMOUSLY OR BY CREATING A FREE ACCOUNT.

THERE'S ABSOLUTELY NO CHARGE, NOTHING.

UM, ON OUR END, UM, AS A PART OF CONNECTING TX, WE DO HAVE SOME WHAT WE CALL NETWORK PARTNERS.

AND THESE ARE JUST ORGANIZATIONS WHO HAVE, UM, COMMITTED TO NOT ONLY, UM, BEING ON THE SYSTEM AND UPDATING IT, BUT REALLY COMMITTED TO UPDATING THOSE STATUSES ON A REGULAR BASIS.

AND SO THOSE PARTNERS YOU'LL SEE KIND OF LISTED HIGHER AT THE SEARCH RESULT LIST, BUT ALSO YOU'LL BE ABLE TO SEE, UM, THEY HAVE, THEY'LL HAVE LIKE A CONNECT ETX PARTNER TAB NEXT TO THEIR NAME.

AND THEN ON THE SCREEN, I ALLUDED TO THE HELPLINE.

UM, I WANTED TO MAKE SURE THAT THAT INFORMATION IS ALSO VISIBLE.

UM, SO WE HAVE THE PHONE NUMBER LISTED ON HERE AGAIN, THAT'S, UM, MONDAY THROUGH FRIDAY 8:00 AM TO 6:00 PM OR, UM, THEY CAN ALSO GET AVAILABLE TO THOSE TWO THAT HELP FIND VIA TEXTS ON THAT ZIP CODE TO EAT BY 5 1, 1.

UM, SOME THINGS TO NOTE WITH OUR HELPLINE IS THAT IT IS NOT ANONYMOUS.

UM, IT IS SOMETHING WHAT WE REALLY STRIVE TO DO IS TO MAKE SURE AGAIN, THAT WE'RE FOLLOWING THE TRAJECTORY OF THAT INDIVIDUAL.

UM, AND SO USUALLY WHEN SOMEBODY CALLS IN OR THEY TEXT IN WHAT WE DO IS GO THROUGH A, UM, AN ASSESSMENT WITH THE INDIVIDUAL.

WE WANT TO MAKE SURE THAT WE'RE MEETING ALL OF THEIR NEEDS.

AND SO WE ASK THEM QUESTIONS LIKE, WHAT IS YOUR TOP PRIORITY? WHAT ARE YOU HOPING TO ACCOMPLISH? UM, AND THEN WITHIN A COUPLE OF DAYS, FOLLOW UP WITH THEM AS WELL.

LIKE, DID YOU GET YOUR SERVICES, THE INDIVIDUAL THAT WE CONNECTED YOU WITH WHERE YOU ABLE TO RECEIVE HELP, IF NOT, HERE'S ANOTHER RESOURCE WE CAN ALSO POINT YOU TO.

SO AGAIN, REALLY ALL ABOUT NOT LIKE CONNECTING, BUT FOLLOWING THEIR JOURNEY.

SO THE FIRST THING THAT I WILL TALK ABOUT IS E THE SEARCHING AND KIND OF ALL THE FEATURES ASSOCIATED WITH THAT.

UM, WHEN ANYONE IS SEARCHING ON CONNECT AGS, UM, IT IS COMPLETELY FREE OR REDUCED COSTS.

THAT IS SOMETHING THAT WE ACTIVELY STRIVE FOR.

UM, AND WE HAVE A WHOLE DATABASE TEAM COMMITTED TO THAT CHAIN CAN BE DONE COMPLETELY ANONYMOUS AGAIN, OR YOU CAN BE LOGGED IN AND CREATE A PROFILE.

CREATING A PROFILE, REALLY ALLOWS YOU THE OPPORTUNITY TO SAVE AND VIEW THE HISTORY OF ANY ONE THAT IS EITHER YOU'RE REFERRING OUT OR YOU'RE RECEIVING INFORMATION FROM THEM.

UM, BECAUSE CONNECT TTX IS POWERED BY THIS LARGER NETWORK CALLED FIND HELP.

UM, IT IS ALWAYS, UM, WHEN WE START OUR SEARCHING PROCESS, WE START BY THE ZIP CODE.

UM, AND THEN ESPECIALLY HERE IN AUSTIN, AS WE THINK ABOUT THE CENTRAL TEXAS REGION, WE WANT TO MAKE SURE THAT WE'RE SEARCHING BY THE CLOSEST AVAILABLE RESOURCE TO THAT INDIVIDUAL, UM, ON CONNECTING TEXTS, THERE'S ALSO LANGUAGE FEATURES.

SO WE KNOW THAT THERE IS MORE, MORE THAN ONE, ONE LANGUAGE OR MULTIPLE LANGUAGES THAT ARE HERE IN OUR CENTRAL AUSTIN REGION.

AND SO, UM, BEING ABLE TO UTILIZE THAT MOVING FORWARD IS SOMETHING THAT WE WANT TO MAKE SURE IS AVAILABLE.

AND I'LL DEFINITELY DEMONSTRATE KIND OF A COUPLE OF OTHER THOSE OPTIONS.

UM, AND THEN ALSO, UM, WE KNOW THAT EVERY INDIVIDUAL HAS A UNIQUE NEED.

EVERY PERSON IS INDIVIDUALIZED TO WHAT THEY NEED, UH, AGAIN, WHAT THEY NEED.

UM, AND SO WE'RE ABLE TO KIND OF NARROW IN OUR SEARCH RESULTS, USING FILTER OPTIONS.

WE CAN FILTER BY AGE, WE CAN FILTER BY INCOME AND I'LL BE ABLE TO SHOW YOU ALL, EXACTLY WHAT THAT LOOKS LIKE AS WELL.

UM, AND THEN THE FOURTH THING, UM, WHEN WE'RE SEARCHING IS ALSO BEING ABLE TO UTILIZE SAVED.

SO IF YOU'RE SOMEONE THAT, UM, REALLY ENGAGES WITH A PLATFORM REALLY REGULARLY, AND, YOU KNOW, AN ORGANIZATION THAT IS TRUSTED AND RELIABLE, YOU CAN GO AHEAD AND SAVE THAT ORGANIZATION TO YOUR PROFILE.

UM, YOU CAN SEND MULTIPLE RESOURCES OF WHAT WE CALL A RESEARCH SHOPPING CART, UM, TO AN INDIVIDUAL, UM, AND YOU GO TO SHARE THEIR SEARCH RESULTS.

SO YOU CAN SEND IT THROUGH THE PLATFORM OR YOU CAN SHARE IT IN A MULTITUDE OF WAYS.

UM, SO WHAT THAT, UM, WE'RE GOING TO GO AHEAD AND TALK A LITTLE BIT ABOUT, UM, UNDERSTANDING THE PROGRAM CARD.

SO WHEN WE'RE SEARCHING ON

[00:25:01]

CONNECT, ETX ANYTIME THERE IS THIS WHITE BOX THAT YOU SEE ON HERE, THIS IS WHAT WE CALL A PROGRAM CARD.

THIS IS A RESOURCE, UM, UM, THAT IS LISTED ON CONNECT ETX.

UM, AND YOU CAN SEE ON HERE AT THE VERY TOP IS GOING TO BE THE NAME OF THE PROGRAM AND AT THE BOTTOM RIGHT BELOW IT, IT'S GOING TO BE THE NAME OF THE ORGANIZATION ON HERE.

YOU'RE ALSO GOING TO HAVE A REALLY BRIEF DESCRIPTION OF THE PROGRAM THAT, THAT ORGANIZATION, UM, WHAT KIND OF THE SERVICES THAT THEY PROVIDE, THE MAIN SERVICES.

UM, THIS IS REALLY HELPFUL WHEN DOING THE SEARCHING PROCESS.

YOU'LL SEE SOMETIMES MULTIPLE TAGS LISTED ON HERE, AND THEN ALSO THE POPULATION THAT THEY'RE SERVING.

SO IF THERE'S, UM, A SPECIFIC POPULATION THAT AN ORGANIZATION SERVES, THEY CAN DEFINITELY FILTER THROUGH THAT AS WELL.

AND THEN AT THE TOP, UM, RIGHT HERE, WE SEE A CHECK MARK.

SO, UM, THAT CHECK MARK, WHAT ESSENTIALLY, WHAT THAT MEANS IS THAT AN ORGANIZATION HAS LOGGED IN AND HAS CLAIMED THAT PROGRAM CARD MEANS THAT HAVE OWNERSHIP.

THEY'RE AWARE THAT THEIR PROGRAM IS LISTED ON CONNECT PTX AND THEY'RE ACTIVELY USING IT.

UM, AND SO YOU'LL ALWAYS SEE THIS CHECK MARK AT THE VERY TOP, RIGHT? UM, AT THE VERY RIGHT IN THE MIDDLE HERE, WE SEE A NEXT STEPS.

SO INFORMATION ABOUT THE ORGANIZATION, THEIR PREFERRED CONTACT INFORMATION, THEIR EMAIL, UM, BUT SUPER, SUPER IMPORTANTLY.

UM, AND WHAT I'LL TALK ABOUT A LITTLE BIT LATER IS THIS SCREEN, UM, THIS GREEN BUTTON THAT WE HAVE LISTED ON HERE, ESSENTIALLY WHAT THIS GREEN BUTTON MEANS IS THIS IS THE WAY THE ORGANIZATION PREFERS TO BE CONTACTED.

AND THIS IS ALSO THE BEST WAY.

UM, IF YOU'LL KNOW, IF AN ORGANIZATION HAS A REFERRAL TO, AND IS ACCEPTING REFERRALS THROUGH THE PLATFORM ITSELF, UM, AND THEN YOU SQUIRREL A LITTLE BIT TO THE LEFT HERE.

UM, THIS IS JUST A, UM, PICTURE OF IT, BUT WE'LL GO INTO THE DEMONSTRATION IN JUST A SECOND.

YOU'RE ABLE, IF I CLICK ON HERE, I'M ABLE TO SEE MORE INFORMATION, AND THIS IS ALL THE FOUR DIFFERENT BUTTONS.

SO I CAN SAVE THIS PROGRAM CARD.

IF I KNOW I UTILIZE IT REALLY FREQUENTLY, I CAN SHARE THIS INFORMATION TO A CLIENT, A VARIETY OF WAYS.

I CAN ALSO TAKE INTERNAL NOTES.

SO WHEN I TALKED ABOUT THAT CASE MANAGEMENT PIECE, IF I WANTED TO, IF I KNOW, LET'S SEE, I KNOW THAT I, UM, REGULARLY SEE CONNECT ETX THE DEMONSTRATION PROGRAM.

AND I KNOW THAT FRANCISCO IS A GREAT POINT OF CONTACT.

I CAN WRITE IN THAT NOTE FOR MYSELF TO MAKE SURE THAT I REMEMBER TO CONTACT FRANSISCO.

AND THEN HERE, UM, LET'S SAY I HAVE A, UM, I SEE THAT THE HOURS MAYBE ARE NOT ALIGNED, THEN I CALL AND THEY SAY, ACTUALLY, YOU KNOW WHAT, OUR HOURS ARE FROM EIGHT TO 4:00 PM, I CAN GO AHEAD AND SUGGEST, UM, TO HAVE THAT UPDATED.

SO THE REST OF THE COMMUNITY IS ALSO AWARE.

UM, SO THAT WAS JUST A BRIEF OVERVIEW.

I'M GOING TO GO INTO THE DEMONSTRATION NOW OF CONNECTING TX LIVE SO THAT YOU ALL CAN SEE EVERYTHING THAT WE TALKED ABOUT.

UM, SO WHEN WE GO TO CONNECTING TX, UM, THIS IS ALL, UM, ALWAYS WHAT I'M GOING TO SEE.

I CAN SEE AT THE VERY TOP IT'S HELP STARTS HERE.

AND THEN I'M ALWAYS GOING TO START BY ZIP CODE.

UM, BUT BECAUSE WE'RE DOING A TRAINING FOR TODAY, WHAT I WANT TO POINT OUT INSTEAD IS I WANT TO SCROLL ALL THE WAY TO THE BOTTOM, BECAUSE I REALLY WANT TO HIGHLIGHT THIS TRANSLATE, THIS BEACH FUNCTION.

UM, THIS IS POWERED BY GOOGLE TRANSLATE, UM, THIS RIGHT HERE, THIS PAGE, UM, YOU CAN SEE THERE'S ONLY A LIMITED AMOUNT OF, UH, LANGUAGES.

AND AGAIN, THIS IS JUST FOR THIS PAGE.

THIS IS NOT FOR ALL OF THE SEARCHING FUNCTIONS.

UM, IF I SCROLL A LITTLE BIT UP, I CAN ALSO SEE, UM, ALL THE TRAINING OPPORTUNITIES THAT ARE AVAILABLE WITHIN CONNECT PTX, AND THESE ARE LIVE.

AND SO IF YOU ARE, UM, WE HAVE THOSE PERIODICALLY, UM, IF YOU'RE WANTING MORE OR IF YOU WANT SOMEONE ELSE TO ALSO PARTAKE IN SOME OF THESE TRAININGS, UM, THEY'RE ALSO CONSTANTLY AVAILABLE EITHER LIVE, OR YOU CAN WATCH A PRERECORDED SESSION ON HERE.

YOU WANT TO TELL SOMEONE, HEY, I GOT THIS GREAT TRAINING ON 19 TX.

UM, THIS IS WHERE YOU WOULD, YOU CAN DIRECT THEM TO FOR MORE INFORMATION.

UM, ALSO, UM, IF YOU WANT TO GET AHOLD OF US, UM, THIS IS THE BEST EMAIL TO BE ABLE TO REACH US, IS THE INFO APP, NICK BTX.ORG.

UM, YOU'LL PROBABLY GET CONNECTED TO ME SINCE I'VE WORKED WITH MEDIA BASED ORGANIZATIONS ON A REGULAR, UM, LEARN ABOUT HOW TO BECOME A PARTNER UPDATING RESOURCE CARDS, OR REALLY ANY SORT OF GENERAL INFORMATION THAT YOU'VE ALREADY NEEDING.

UM, SOMETHING ELSE THAT I WANTED TO HIGHLIGHT WITHIN CONNECT BTX IS A LIFT PARTNERSHIP.

SO WE DO HAVE A PARTNERSHIP WITH LYFT AND ANYONE CAN GET FREE RIDES FOR ANY BASIC NEEDS.

AND WE MEAN ANY BASIC NEEDS.

UM, THEY CAN GET ACCESS TO FOOD APPOINTMENT, HEALTHCARE SCHOOL, UM, VACCINE REALLY, LITERALLY ANYTHING, UM, TO GET ACCESS TO THAT LYFT PARTNERSHIP.

UM, THEY WOULD BE ABLE

[00:30:01]

TO CALL THE HOTLINE OR THE HELPLINE THAT I TALKED ABOUT EARLIER, UM, AND TO BE ABLE TO GET ACCESS TO THAT.

UM, AND THEN, UM, AGAIN AT THE VERY TOP, IF I SCROLL UP A LITTLE BIT FURTHER, IT'S THE NEED HELP.

UM, SO IF I FORGET, OH, I DON'T REMEMBER THE PRESENTATION THAT SHE GAVE ME, WHERE DO I FIND THAT INFORMATION? WHERE DO I FIND THAT PHONE NUMBER? THIS IS WHERE YOU CAN FIND THAT INFORMATION.

SO HERE'S A WAY TO CALL CHAT WITH A TEAM MEMBER OR TEXAS ZIP CODE.

UM, SO EVERYTHING IS ON THIS FIRST WEB PAGE IN CASE WE FORGET.

AND THEN I'M ALSO ON THE VERY RIGHT.

UM, IF I GO THROUGH THIS PRESENTATION AND I REALLY LIKE IT, AND I WANT TO CREATE A PROFILE TO LOG IN OR SIGN UP, THIS IS ALSO WHERE I'M ABLE TO FIND THAT.

SO WITH THAT, I'M GOING TO SCROLL ALL THE WAY BACK UP, UM, TO BE ABLE TO REALLY START SEARCHING, UM, AND UTILIZING CONNECT ETX.

UM, I'M GOING TO BE USING FRANCISCO'S NAME A LOT THROUGHOUT THE DEMONSTRATION, JUST AS HE IS MY TEST PERSON FOR TODAY.

SO I'M GOING TO BE PRETENDING THAT I'M NAVIGATING FRANCISCO THROUGH THIS, UM, SAN FRANCISCO, LET ME KNOW THAT HIS PREFERRED ZIP CODE IS 7, 8, 17 4.

SO I'M GOING TO CLICK ON SEARCH.

AND THEN WHEN I DO THAT, UM, I'M REDIRECTED TO THIS PAGE.

UM, THERE'S A COUPLE OF WAYS THAT I CAN HELP FRANSISCO OUT.

ONE IS BY CATEGORY AND SUB CATEGORY.

SO IF I GO TO THE TOP, I CAN SEE THERE'S MULTIPLE ITEMS ON HERE, SO THERE'S FOOD.

AND THEN WHEN I SCROLL OVER FOOD, I CAN ALSO SEE THE SUB CATEGORIES ASSOCIATED WITH IT.

UM, SO I CAN SEE FOOD, FOOD, PANTRIES, SNAP, AND WIC, ET CETERA.

AND THIS WILL BE THE CASE FOR EVERY SINGLE CATEGORY THAT I HOVER OVER.

AND YOU CAN SEE, WE HAVE, UM, QUITE A FEW CATEGORIES LISTED ON HERE.

SO THAT IS ONE WAY TO BEGIN THE SEARCHING PROCESS.

THE OTHER WAY IS JUST TO BE ABLE TO DIRECTLY TYPE IT IN.

SO, UM, I FIND OUT DIRECTLY THAT PRESENCE IS GOING TO NEED HELP WITH FINDING DIAPERS.

I CAN CLICK IN DIAPERS, AND THAT IS, UM, UM, A TAG THAT IS LISTED ON HERE AND I CAN CLICK ON THAT DIRECTLY AS WELL.

UM, I CAN ALSO, UM, WHILE I'M HERE, UM, CHANGE THE LANGUAGE.

UM, SO HERE YOU CAN SEE ALL OF THE LANGUAGE FEATURES THAT ARE AVAILABLE.

UM, AND AGAIN, THIS IS LISTED, UM, AND, AND POWERED VIA GOOGLE TRANSLATE.

SO IT'S NOT ALWAYS A HUNDRED PERCENT, I WILL SAY THAT.

UM, BUT THIS IS DEFINITELY A MORE, UM, COMPREHENSIVE LIST OF ALL THE LANGUAGES THAT ARE AVAILABLE.

UM, AND THEN LASTLY, IF I EVER, WHILE I'M IN THE SEARCHING PROCESS, WANT TO CHANGE THE ZIP CODE, I CAN ALSO DO THAT THE VERY TOP, UM, IN THIS SEARCH BAR.

ALL RIGHT.

UM, SO NOW I'M GOING TO SAY, SO FRANCISCO AND I ARE TALKING AND HE LETS ME KNOW HE REALLY NEEDS SUPPORT IN FINDING A FOOD PANTRY.

SO AT THE VERY TOP, I'M GOING TO CLICK ON FOOD AND THEN CLICK ON FOOD PANTRIES, AND I'M HERE.

I'M GOING TO HIGHLIGHT A COUPLE OF THINGS THAT ARE AVAILABLE.

UM, SO FIRST THING THAT I ALWAYS HIGHLIGHT IS THIS MAP FEATURE.

UM, AGAIN, THIS IS REALLY IMPORTANT, ESPECIALLY HERE IN AUSTIN.

IF I EXPAND THAT OUT A LITTLE BIT BIGGER, YOU CAN SEE ALL OF THE FOOD PANTRY OPTION OPTIONS WITHIN HIS AREA.

UM, THIS IS ALSO REALLY HELPFUL, LIKE, LET'S SAY FRANSISCO WORKS UP NORTH, UM, BUT HE LIVES DOWN SOUTH.

UM, WHAT IS HIS PREFERRED AREA? DOES HE PREFER, UM, TO LOOK AT FOOD PANTRIES UP NORTH, DOWN SOUTH, SOMEWHERE IN BETWEEN THAT IS ON HIS ROUTE, ON HIS WAY HOME.

UM, REALLY BEING ABLE TO UTILIZE THE, UH, THAT, UH, FEATURE FOR THIS.

SO IF I EXIT OUT OF THIS, UM, THEN I CAN ALSO SEE WHAT I ALLUDED TO EARLIER, WHICH WAS THIS PROGRAM CARD.

UM, AGAIN, EACH PROGRAM CARD IS AN INDIVIDUAL RESOURCE THAT IS LISTED ON CONNECT ETX AT THE VERY TOP.

UM, I CAN SEE THAT IS, UH, THE NAME OF THE PROGRAM.

IN THIS CASE, IT'S GOING TO BE FRESH FOOD FAMILIES.

UM, IT IS BY THE CENTRAL TEXAS FOOD BANK.

AND I ALSO SEE THAT THEY ARE A CONNECTED TX PRINTER.

SO I KNOW THAT THEY ARE ACTIVELY ACCEPTING REFERRALS THROUGH THE PLATFORM, WHICH MEANS THAT I CAN SEND OVER BASIC INFORMATION, UM, TO THEM AS WELL.

AND THEY'RE REGULARLY UPDATING AND BEING ABLE TO SEE THE STATUSES OF ALL THIS.

UM, AND THEN I ALSO SEE A BRIEF DESCRIPTION.

UM, I CAN SEE THE MAIN SERVICES, WHICH IS A FOOD PANTRY, AND I CAN ALSO SEE THE POPULATION THAT THEY'RE SERVING.

SO THIS ONE SAYS ALL AGES, COVID-19 FAMILIES, LOW INCOME AND LIMITED ENGLISH.

IF I'M LIKE, I'M STILL NOT REALLY SURE IF THIS IS A RIGHT FIT.

I CAN ALSO CLICK ON MORE INFORMATION.

I CLICK ON MORE INFORMATION.

I CAN SEE THE ELIGIBILITY REQUIREMENTS IF THEY ARE AVAILABLE.

UM, AND SOMETIMES, UM, ORGANIZATIONS VIEW THEIR WE'LL HAVE LIKE LOW CAPACITY OR THEY'LL HAVE LIMITED FUNDS.

AND SO YOU'LL ABLE TO SEE THE DIFFERENT UPDATES ON HERE, AND THEN I CAN FEEL, SEE FULL DESCRIPTION OF, UM, THIS EXACT PROGRAM CARD.

THE CENTRAL TEXAS

[00:35:01]

FOOD BANK HAS DECIDED TO HAVE THEIR ENTIRE SCHEDULE LISTED ON HERE, BUT EVERY SINGLE PROGRAM, DEPENDING ON THE ORGANIZATION WILL HAVE THIS VIEWED A LITTLE BIT DIFFERENTLY.

I CAN ALSO VIEW THE LANGUAGES THAT ARE ON HERE.

UM, THE COST OF THE PROGRAM, I CAN SEE IT'S FREE, WHICH IS REALLY GREAT.

UM, AND THEN ALL THE DIFFERENT COVERAGE AREAS.

AND THEN ALSO ON HERE, IF I SCROLL A LITTLE BIT FURTHER DOWN, I CAN SEE THAT THE NEAREST LOCATION IS THE GREATER LOVE BAPTIST CHURCH.

UM, AND IF I SCROLL A LITTLE BIT FURTHER DOWN, I CAN START, UM, SEEING THE OTHER AREAS AS WELL WITHIN THAT LOCATION.

UM, AND THEN ON HERE, UM, SO I'M REALLY WANTING TO ASK 20 SCHOOL.

LIKE, HOW WOULD YOU LIKE THIS INFORMATION TO BE RECEIVED? SO ONE, UM, HE JUST SAID TO ME, YOU KNOW, YOU KNOW WHY I JUST WANT IT TO BE PRINTED AND I WILL DO THE REST ON MY OWN, WHICH IS COMPLETELY FINE.

WE CAN DO A PRINT VIEW AND, YOU KNOW, RIGHT THERE IN THE OFFICE AND GIVE IT TO HIM THE OTHER OPTIONS THAT WE HAVE ON HERE.

UM, AND WE'RE TELLING SOMEONE IN THE ABOUT THIS PROGRAM IS TO BE ABLE TO SEND AN EMAIL.

SO BECAUSE I'M LOGGED IN, YOU CAN SEE MY EMAIL ADDRESS IS ALREADY LISTED.

UM, BUT I CAN SEND THIS EMAIL TO FRANCISCO AND LETTING HIM KNOW, HEY, THIS IS A REALLY GREAT PROGRAM.

UM, AND REALLY IMPORTANTLY, I CAN ALSO CHANGE THE LANGUAGE OF THE EMAIL.

SO IF I KNOW THAT HE HAS EIGHT DIFFERENT PREFERRED LANGUAGE, UM, I CAN SCROLL THROUGH AND LOOK THROUGH, AND THAT EMAIL WILL BE SENT IN HIS PREFERRED LANGUAGE.

UM, I COULD ALSO SEND THIS VIA TEXT IF I WANTED TO.

UM, SO AGAIN, MY, MY NAME IS LISTED ON HERE.

UM, I CAN ASK FOR A FANCY SCHOOL'S PHONE NUMBER AND THEN, UH, THE TEXT MESSAGE OF THAT LANGUAGE THAT HE'S GOING TO BE RECEIVING.

AND THEN FOR IF WHATEVER REASON YOU ALL HAVE AN AWARENESS OF HIS, UH, THEIR FACEBOOK, YOU CAN ALSO SHARE IT VIA FACEBOOK.

UM, OKAY.

AND THEN, UM, WHAT I ALSO WANTED TO HIGHLIGHT ON HERE, UM, IS THIS GREEN BUTTON.

SO THIS GREEN BUTTON IS WHAT WE CALL THE REFERRAL TOOL, UM, AT ALL.

UM, YEAH, LET ME, I'M GONNA GO THROUGH THIS.

SO IF I CLICK ON THIS REFERRAL TOOL, I SEE THAT IT'S CALLED A BASIC, SO ONE STEP, AND ESSENTIALLY THIS MEANS, UM, THAT I CAN REFER.

I KNOW IN THIS CASE I'M REFERRING SOMEONE ELSE.

UM, I CAN ALSO TYPE IN THEIR NAME ON HERE.

UM, I FEEL LIKE I'VE, YOU HAVEN'T USED FRANSISCO AS A DEMONSTRATION, BUT I'VE USED OTHER CO-WORKERS.

SO LET'S SAY, UM, MARCELLA REMITTANCE, I TYPE IN THEIR INFORMATION AND THEIR PREFERRED LANGUAGE.

UM, AND THEN SHE LET ME KNOW, YOU KNOW, THE BEST WAY TO REACH ME IS ACTUALLY THE TEXT MESSAGE.

AND WHAT'S GREAT.

IS THAT AN, IT PROMPTS ME TO, UM, PROVIDE A PHONE NUMBER ON HERE.

I CAN ALSO ADD A COMMENT IF I SO CHOOSE.

SO LET'S SAY THAT, UM, THEY INFORMED ME THAT THEY'RE, UM, WORKING BETWEEN THE HOURS OF, UM, NOON TO FIVE AND THEY PREFER TO BE CONTACTED IN THE MORNING.

SO I CAN WRITE A NOTE TO THE AGENCY, TO CENTRAL TEXAS FOOD BANK AND LET THEM KNOW, HEY, UM, UH, UH, MARCELLA WOULD BE PREFERRED TO BE CONTACTED BETWEEN THE HOURS OF NINE TO 11:00 AM, AND THEN SUPER IMPORTANTLY IS CONFIRMING CONSENT.

SO I WANT TO MAKE SURE THAT I HAVE THE APPROPRIATE CONSENT, UM, FROM MARCELLA TO BE ABLE TO SEND THEIR INFORMATION OVER TO THE CENTRAL TEXAS FOOD BANK.

UM, SO THAT IS THE PROGRAM CARD ITSELF.

UM, AND, UH, I CAN ALSO NARROW DOWN THE SEARCH FURTHER BECAUSE RIGHT NOW I SEE THERE ARE 80 RESULTS.

UM, BUT IF I WANT TO DO THIS, I CAN ALSO BLUE BY PERSONAL FILTERS.

YOU CAN SEE THERE'S A TON OF OPTIONS TO BE ABLE TO DO THAT.

UM, I CAN SEE LOW INCOME.

I CAN SEE, UM, IF THEY HAVE FAMILIES WITH CHILDREN, UM, CITIZENSHIP, VETERAN STATUS, ET CETERA.

UM, I CAN ALSO FILTER, UM, BASED ON, UH, THE PROGRAM ITSELF.

SO LET'S SAY FRANSISCO HAS, LET ME KNOW, YOU KNOW, WHAT I REALLY PREFER.

UM, I WANT TO VISIT THE LOCATION.

AND SO THEN IT PROMPTS ME TO BE ABLE TO LIKE, TO NARROW THAT DOWN A LITTLE BIT FURTHER.

I ALSO KNOW THAT FRANCISCO WORKS WEEKENDS.

SO, UM, I WANT TO MAKE SURE THAT THEY'RE OPEN NOW AND THEY'RE OPEN FAMILY AND I WANT TO MAKE SURE, UM, I KNOW THAT FANCY SCHOOL ALSO HAS A KID, SO, UM, MAKE SURE IT'S AVAILABLE DURING SCHOOL AND THEN, UM, BEING ABLE TO SELECT, UM, WHAT, UH, THE LANGUAGE OF THE PROGRAM COMMUNICATES IN.

AND THEN THE THIRD OPTION ON HERE IS AN INCOME ELIGIBILITY.

UM, SO INCOME ELIGIBILITY JUST HELPS YOU NARROW IN ON THAT, UM, SEARCHING PROCESS A LITTLE BIT FURTHER.

I WILL SAY THIS IS OUR LEAST COMMONLY USED, UM, UH, FEATURE ON HERE.

UM, JUST BECAUSE A LOT OF THIS HAS ALREADY FREE OR REDUCED COST.

SO I FEEL LIKE I'VE BEEN TALKING A LOT, UM, AND THAT IS JUST A BASIC SEARCHING AND HOW TO UTILIZE THE CONNECTING TO PLATFORM.

UM, PART TWO IS GOING INTO THE MORE

[00:40:01]

DETAILED FEATURES OF WHAT IT MEANS TO TURN ON REFERRAL TOOLS AND ALL THOSE CAPABILITIES.

BUT I DIDN'T WANT TO PAUSE HERE AND SEE IF THERE ARE ANY QUESTIONS.

THANK YOU.

ON ABELLA.

WE REALLY APPRECIATE THAT.

AND THE PRESENTATION SO FAR, UH, I KNOW I'VE GOT A COUPLE OF QUESTIONS MYSELF AND, AND OTHERS MIGHT AS WELL, UM, AND, OR AT LEAST OPPORTUNITIES TO, TO DRILL DOWN A LITTLE BIT.

UM, ONE OF THE THINGS I WANTED TO ASK ABOUT IS PERTAINING TO THE WAYS WHICH PARTNERS ARE ADDED PARTNERS, PROGRAMS, AND RESOURCES.

IT SEEMED AS THOUGH WHEN YOU FOCUS ON THE WEBSITE, THAT MIGHT'VE BEEN REALLY, UH, AN OPPORTUNITY TO KIND OF JUMP IN ON THAT, BUT I WANT IT TO WAIT.

I DIDN'T WANNA INTERRUPT YOU.

UH, WOULD YOU MIND FOCUSING ON THAT PIECE AGAIN? YEAH.

SO YOU'RE TALKING ABOUT THIS CONNECTED CHECKS, PARTNER TAG, LIKE HOW ORGANIZATIONS GET ADDED THAT FUNCTIONALITY.

UM, YES.

MA'AM YES.

AND UMBRELLA.

OKAY, AWESOME.

YEAH.

SO WITH THAT, UM, THEY HAVE TO COMMIT TO ONE TURNING ON THE REFERRAL TOOL.

UM, MOST ON HERE, YOU CAN SEE THAT HAPPENED AT ATX BURNER, HAVE OUR REFERRAL TOOL, WHICH MEANS THAT THEY'RE ACCEPTING, UM, REFERRALS DIRECTLY THROUGH THE PLATFORM.

THEY DON'T HAVE THAT YOU CAN, SOMETIMES YOU CAN SEE LIKE A SEE NEXT STEPS.

UM, SO IF I CLICK ON THAT, I'LL, IT'LL JUST DIRECT ME TO THE PROGRAM'S WEBSITE INSTEAD.

SO THAT IS ONE OF THEM.

UM, THE SECOND ONE IS TO UPDATE THE STATUSES OF THE REFERRAL WITHIN A, UM, A TIMELY KIND OF MANNER.

SO INTERNALLY WE WANT TO MAKE SURE THAT, UM, IF WE'RE ACTUALLY FOLLOWING THE CLIENTS, UM, THAT IT'S WITHIN AT LEAST LIKE A TWO WEEK RETURN, THAT THEY'RE FOLLOWING UP WITH THAT INDIVIDUAL.

UM, AND THEN THE THIRD ONE IS REALLY HAVING, UM, WHAT WE CALL WORKFLOW DOCUMENTATION IN PLACE.

SO KNOWING WHO IS GOING TO BE UPDATING IT, KNOWING WHO IS GOING TO BE RESPONDING TO THE REFERRALS, WHO'S GOING TO BE, UH, RESPONDING TO THE REFERRALS, WHETHER THAT'S LIKE THE PR THEY'RE CALLING THE INDIVIDUAL OR TEXTING THE INDIVIDUAL SEEKING SERVICES, OR, UM, THEY'RE UPDATING THE STATUS OF IT.

SO WE GO WITH THEM, I GO THROUGH A WHOLE KIND OF PROCESS, UM, KIND OF A LENGTHY PROBABLY ABOUT A MONTH OR SO PROCESS.

UM, AND YEAH, THOSE ARE THE THREE MAIN WAYS.

GREAT.

THANK YOU FOR THAT.

MY LAST QUESTION, BEFORE I PASS IT ONTO MY PEERS, UH, IS, UH, IT'S ACTUALLY PERTAINING TO A SLIDE THAT SHE DIDN'T REALLY FOCUS ON IN YOUR PRESENTATION TODAY.

SO I DON'T WANT, UH, I'D LIKE TO LEVEL SET.

THERE WAS A SLIDE THAT WE HAD INCLUDED THAT I GUESS WOULD HAVE BEEN THE THIRD SLIDE THAT REFERRED TO 2, 1, 1, TEXAS.

YEAH.

I'D LIKE TO JUST SPEAK TO THAT BRIEFLY AND THEN TO GIVE YOU AN OPPORTUNITY TO SHARE ANY COLLABORATION THAT HAS TAKEN PLACE, UH, OR, UH, THOUGHTS ABOUT COLLABORATION WITH AUSTIN 3, 1, 1, UH, PARTICULARLY WITH THEIR NEW SMART APP.

YEAH.

GOOD QUESTION.

SO, UM, I JUST ORIGINALLY HAD TAKEN IT OUT JUST FOR THE SAKE OF TIME, BUT I'M HAPPY TO GO INTO THE HISTORY OF THAT.

UM, JUST REALLY BRIEFLY.

SO, UM, AS WE KNOW, 2, 1, 1 IS A STATE FUNDED AGENCY, UM, AT THE VERY BEGINNING, UM, THE IDEA WAS THAT TO BE ABLE TO, UM, INSTEAD OF HAVING A 2, 1, 1, AND A CONNECTED TO HELPLINE THE WAY THAT IT IS NOW BEING ABLE TO UTILIZE TO, AND ONCE I REALLY, UH, BOTH DO THOSE ASSESSMENTS, UM, BUT THEN COVID HAPPENED.

AND, UM, THE WAY THAT 2, 1, 1, UM, GOT WAS UTILIZED GOT DRAMATICALLY CHANGED.

SO CURRENTLY TO ONE-ON-ONE OR PREVIOUSLY TO ONE-ON-ONE, UM, USED TO BE ABLE, YOU WOULD CALL IN AND YOU WOULD GET, UM, SENT TO YOUR NEAREST PERSON TO THE NEAREST, LIKE WITHIN YOUR ZIP CODE.

NOW IT'S THE NEAREST TO THE NEXT AVAILABLE, UM, KIND OF ONLINE PERSON.

SO I CAN TALK TO SOME, IF I CALL 2, 1, 1, THERE'S A POTENTIAL THAT I COULD TALK TO SOMEONE WHO'S CURRENTLY, UM, LISTED OR IN HOUSTON.

SO WHEN THAT HAPPENED, UM, THEN WE KIND OF HAD TO CHANGE GEARS A LITTLE BIT.

UM, BUT WHAT I WANTED TO BRING UP IS THAT WE, WE SEE THAT T1 ONE AND CONNECT DTX ARE VERY COMPLIMENTARY TO EACH OTHER.

2, 1, 1 IS REALLY FOCUSED ON THOSE BASIC MEETINGS.

IF YOU NEED IMMEDIATE HELP RIGHT AWAY, THEY ARE 24 HOURS.

UM, THEN YOU GO AHEAD AND WE SAY, YES, GO AHEAD AND CALL 2, 1, 1, UM, VERSUS CONNECT.

BTX IT'S MORE ABOUT THAT, LIKE HOLISTIC JOURNEY.

IT'S MORE ABOUT LIKE, WE'RE TAKING TIME, WE'RE TAKING 15, 20 MINUTES TO BE ABLE TO GO THROUGH A FULL ASSESSMENT BEYOND JUST BASIC NEEDS TO BE ABLE TO IDENTIFY OTHER RESOURCES AND THEN ALSO FOLLOWING UP WITH THEM AND SEEING WHAT HAPPENED TO THAT INDIVIDUAL.

SO THAT I THINK THE MAIN TWO DIFFERENCES.

THANK YOU FOR THAT.

I GUESS ONE THING I DO WANT TO MAKE SURE TO INTERJECT THAT BEFORE I PASS IT OFF AGAIN AND GIVE YOU A CHANCE TO RESPOND IS TO CLARIFY,

[00:45:01]

UH, I WAS REFERRING TO THE CITY OF AUSTIN'S 3 1 1 3 1 1 SMART APP.

AND CURIOUS ABOUT AMY PLANS TO INTERACT OR INTEGRATE THEIR IT'S VERY DIFFERENT.

WELL, I WON'T SAY VERY, UH, IT'S DIFFERENT PRIMARILY IN THAT, UH, IT IS MEANT TO BE A WAY FOR CITIZENS TO ALSO, UH, INPUT SERVICE REQUESTS AND THINGS OF THAT NATURE.

UM, YOU KNOW, OVERGROWN GRASS, UH, YOU KNOW, GRAFFITI REMOVAL, THINGS LIKE THIS, HOWEVER, UH, IT HAS GREAT POTENTIAL AS WELL, UM, FOR, UH, RESOURCE DISTRIBUTION ACCESS TO A VARIETY OF PROGRAMS AND RESOURCES THAT COULD SHARE SPACE WITH CONNECTING ATX.

SO NATURALLY IT INVITES A QUESTION ABOUT ANY TYPE OF INTEGRATIONS THAT MIGHT BE POSSIBLE, OR THAT HAVE BEEN CONCEIVED OF TO DATE.

YEAH.

OH, OKAY.

OKAY.

GOOD QUESTION.

YEAH.

CAN I, UH, CAN I TAKE GX IS FOCUSED ON THOSE LIKE SOCIAL SERVICES, UM, MOVING FORWARD.

AND SO CURRENTLY I AM THAT'S MIGHT BE ABOVE MY PAY GRADE, BUT I'M NOT AWARE OF ANYTHING THAT DOESN'T MEAN IT'S NOT HAPPENING.

UH, THAT JUST MEANS I'M NOT AWARE OF IT.

UM, BUT THAT'S SOMETHING I CAN DEFINITELY CHECK IN.

AWESOME.

THANK YOU FOR THAT, UH, WITH THAT, THEN I'D LIKE TO OPEN IT UP TO ANYONE ELSE TO ASK ANY QUESTIONS OR FINDING FEEDBACK.

UH, I SEE, UH, COMMISSIONER GATES AND THEN, UH, COMMISSIONER.

YEAH, WELL, YEAH, TIRPITZ, UH, I THINK, UH, YOUR, YOUR QUESTION WAS THE SAME AS MINE, AND THAT WAS, IF A CITIZEN CALLS 3, 1, 1, WOULD THEY BE ABLE TO BE CONNECTED TO THIS SERVICE? I, IF THEY CALL 3, 1, 1, NOW I KNOW WHAT YOU WANT.

ONE THING WILL BE WITH 3, 1, 1, BECAUSE IT'S DIFFERENT IN TERMS OF THE TYPE OF SERVICE, I DON'T BELIEVE SO UNLESS THEY HAVE AN AWARENESS OF THROUGH.

OKAY, WELL MAYBE A 3, 1, 3, 1, 1 OPERATOR WOULD REFER THEM TO THE 2, 1, 1 SERVICE AND 2, 1, 1 SERVICE POSSIBLY MIGHT CONNECT TO YOU, RIGHT? YEAH.

THAT'S CURRENTLY HOW WE OPERATE IS LIKE 2, 1, 1 REFERS TO CONNECT ETX.

THANKS, MR. GARZA, THANK YOU FOR THE PRESENTATION.

ABELLA UM, HOW LONG HAS THIS SITE BEEN LIVE? GOOD QUESTION.

SO IT IS NOT BEEN LIVE FOR LONG.

THE VIRGIN THAT YOU SEE HERE TODAY HAS ONLY BEEN EXISTENCE, I WOULD SAY ABOUT A YEAR OR SO.

I'M CONNECT DTX OFFICIALLY, OFFICIALLY LAUNCHED AT THE PEAK OF COVID IN MARCH OF, UH, 2020.

UM, AND THEN OBVIOUSLY EVERYTHING HAPPENED AND IT LOOKED SLIGHTLY DIFFERENT.

UM, SO IT'S ABOUT, I WOULD SAY TWO YEARS OLD, HOW WOULD SOMEONE FIND THIS RESOURCE? CAUSE I JUST GOOGLED PRE DIAPERS IN AUSTIN ARE BASIC NEEDS IN AUSTIN AND IT WOULDN'T COME WITHIN THE FIRST FOUR PAGES OF GOOGLE.

SO HOW WOULD SOMEONE KNOW THAT THIS RESOURCE EXIST? YEAH.

UM, SO IN TERMS OF LIKE OUR CURRENT OUTREACH PLAN, UM, WE TRY OUR BEST TO REALLY, UM, TABLE, AS IN AS MANY EVENTS TALK TO AS MANY ORGANIZATIONS GIVE AS MANY PRESENTATIONS, UM, AS WE, AS WE ARE HERE TODAY, UM, I WILL SAY THAT IT IS CURRENTLY WORD OF MOUTH, UM, AS MUCH.

UM, WE DO HAVE A PARTNERSHIP, UM, WITH AISD.

UM, FOR EXAMPLE, WE'RE HAVING PARTNERSHIPS WITH A COUPLE OF CLINICS AND SO SLOWLY BUT SURELY, YOU KNOW, WE'RE GETTING OUT THERE AND GETTING IN FRONT OF INDIVIDUALS.

UM, BUT THAT DOESN'T MEAN THAT WE CAN'T DO MORE.

UM, I WILL SAY, UM, AND I THINK ALSO BECAUSE IT JUST SO NEW THAT, UM, WHEN YOU DO LIKE A BASIC GOOGLE SEARCH, IT'S DEFINITELY NOT GOING TO BE THE FIRST THING THAT POPULATES AND BECAUSE IT'S SUCH A GENERALIZED RESOURCE.

UM, IF I, UNLESS I KNOW SPECIFICALLY TYPE IN THE KEYWORDS FOR LIKE GENERAL SERVICES VERSUS LIKE A DIAPERS, I CAN DEFINITELY SEE CONNECT ETFS, NOT PUMPING, MEANING, UM, AT THE VERY BEGINNING.

THANK YOU.

UM, SINCE YOU'VE BEEN USING THIS THE SIGHTLIFE FOR TWO YEARS A YEAR, UM, DO YOU KNOW RIGHT NOW, WHAT, WHO IS YOUR USER WHO'S ACTUALLY USING THIS, UH, SERVICE? YEAH, MOST OF THEM ARE ACTUALLY ORGANIZATIONS THAT YOU'LL FIND SOME PLATFORM.

UM, I THINK THAT WAS THE FIRST TARGETED OUTREACH PLAN, UM, IS FOR ORGANIZATIONS, ESPECIALLY BECAUSE WE WANTED TO HAVE THEM BEING ABLE TO TURN ON THE REFERRAL TOOL.

UM, AND THEN WITH THE HOPE THAT EVENTUALLY, UM, AS WE ARE ABLE TO BUILD UP THE PLATFORM, THEN MORE AND MORE INDIVIDUALS ARE UTILIZING IT.

THANK YOU.

AND THEN MY LAST QUESTION, AND THEN I'LL LET OTHER PEOPLE SPEAK.

UM, HOW DO RESIDENTS WERE UNDOCUMENTED

[00:50:01]

INTERACT WITH THIS APP IN TERMS OF, YOU SAID THAT YOU COLLECT INFORMATION IF THEY CALL THE HOTLINE, UM, WHAT INFORMATION IS THERE TO UNDERSTAND WHAT IS SAFE FOR THEM AND NOT, MAYBE NOT SO SAFE FOR THEM TO, UM, TO REACH OUT TO, YEAH, GOOD QUESTION.

UM, SO RIGHT NOW I'M CURRENTLY LOGGED IN, BUT I DON'T HAVE TO BE LOGGED IN.

UM, I CAN SIGN OUT AND, UM, START THIS LIKE SEARCHING PROCESS ANONYMOUSLY.

UM, AND THEN I ALSO GO BACK TO PERSONAL FILTERS AND I CLICK ON UNDOCUMENTED.

UM, LET'S SEE.

UM, YEAH, IT'S BEEN HOT.

IT'S BEEN GLITCHY LATELY FOR ME.

UM, IT'S ONLY BEEN FOR ME, SO I THINK IT'S MY COMPUTER, BUT IF I, UH, UM, I'M SORRY, I WENT THERE.

I REALLY FAST, IF I CLICK ON A PERSONAL FILTERS AND I CLICK ON ODD UNDOCUMENTED AND FILTER SEARCH, UM, THEN IT WILL POPULATE SPECIFIC RESOURCES FOR THOSE UNDOCUMENTED FOLKS.

UM, AND THEN ON HERE I CAN THEN SEE EXACTLY LIKE IF I, IF IT'S FRESH FOOD FOR FAMILIES, UM, THEN I'M ABLE TO UTILIZE AND GO DIRECTLY, HOWEVER, I FEEL SAFE AND COMFORTABLE WITH DOING SO MOVING FORWARD, UM, THIS IS THE PLATFORM ITSELF IS HIPAA COMPLIANT.

AND SO LIKE I HAVE NO, UM, EVEN THOUGH I'M LIKE, UH, A USER OF THE PLATFORM ITSELF, UM, I DON'T HAVE ANY VISIBILITY OF LIKE INDIVIDUAL PEOPLE.

THE ONLY PEOPLE THAT I CAN SEE IS ANYONE THAT CONTACTS US DIRECT.

OKAY, THANK YOU.

YEAH, SO THEY CAN EITHER, IF THEY FEEL COMFORTABLE, THEY CAN REFER THEMSELVES OR THEY CAN JUST, UM, GO TO MORE INFORMATION, UM, AND SEE HOW TO BEST GET CONTACTED, UH, LIKE TO SUPPLEMENT, UH, THE, UH, RESPONSE, THE FIRST ONE THAT ANNABELLA PROVIDED, UM, UH, MANY MEMBERS OF THE TEAM ALSO, UH, PARTAKE IN, UH, COALITION ACTIVITIES.

UM, SO THEY ARE, UH, VERY MUCH IN THE WEEDS OF OUR BROAD INFRASTRUCTURE AND OUR ENGAGEMENT WITH MULTITUDE OF ORGANIZATIONS HERE IN AUSTIN.

AND, UH, THERE'S OFTEN A REFERRAL TO THE SPECIFIC PLATFORM TO CALL THEIR KIDS SERVICES AND ALLOW THEM TO UTILIZE THIS AS A STANDARD CASE MANAGEMENT TOOL, AS SHE'S ALREADY EXPRESSED.

THANK YOU, FRANCISCO.

AND I DO KNOW YOU, UM, I WILL DISCLOSE MY ORGANIZATION IS LISTED ON THIS WEBSITE AND WE'RE PART OF ALL THE UNITED WAY COALITION.

SO, UM, THIS WAS JUST A REALLY GOOD OPPORTUNITY FOR ME TO DIG DEEPER.

SO THANK YOU.

AND THANK YOU FOR THAT.

I THINK FOR THOSE QUESTIONS, UM, I GUESS I'LL GIVE YOU A CHANCE TO LET US KNOW WHAT ORGANIZATION YOU'RE REFERRING TO.

UM, AVANT SAY AUSTIN, WHICH IS NOT LISTED AS A PARTNER OF, UH, CONNECTING TAX, EVEN THOUGH WE'RE ONE OF THE FOUNDING PARTNERS OF ALL OF YOUR COALITIONS, BUT SO THAT'S ALSO, I'M GLAD THAT YOU ASKED THAT QUESTION, CAUSE THAT WAS GOING TO BE ONE OF MINE.

UM, WE DO REFER OUR, THIS HAS BEEN A USEFUL WEBSITE FOR OUR HOME VISITORS FOR OUR HOME EDUCATORS, BECAUSE IT DOES HAVE, IT'S A NICE SUMMARY OF A LOT OF THE, UM, COMMUNITY SERVICES.

WE HAVE NOT GOTTEN ANY REFERRALS, UM, FROM THIS WEBSITE TO US, WE HAVE USED IT TO GET REFERRALS.

SO USUALLY, UM, LIKE THERE WOULDN'T BE ANYONE IN THIS COMMUNITY THAT WOULD KNOW ABOUT YVONNE, SAY AUSTIN THROUGH THIS HEIGHT AND NOT THROUGH LIKE OUR WEBSITE OR A FACEBOOK PAGE OR WORD OF MOUTH.

UM, BUT IT IS HELPFUL FOR OUR HOME VISITORS, OUR PARENT EDUCATORS AND EARLY CHILDHOOD EDUCATORS TO HAVE A LIST OF ALL THESE, UH, SERVICES.

GREAT.

THANK YOU FOR THAT.

NOW THAT THERE'LL BE AN OPPORTUNITY TO DIVE IN A LITTLE DEEPER IN OUR WORKING GROUP DISCUSSION.

UM, BUT APPRECIATE THAT, THAT SHARE HERE NOW.

AND I KNOW THAT WE'RE ALSO MIDWAY, SO I WANTED TO LEVEL SET FROM A TIMING STANDPOINT OR HOWEVER WAY I THINK WE STILL HAVE A PORTION TO STILL TO COMPLETE.

IS THAT CORRECT? YEAH.

AND I WILL SAY, UM, I DID, UH, THAT'S A GOOD REMINDER TOO, THAT I DID GIVE A PRESENTATION TO ATLANTA, LIKE A COUPLE OF TRAINING SESSIONS COMPLETELY IN SPANISH, UM, TO THE HOME.

SO I KNOW I, I WORKED A LOT, I THINK WITH THE, I CAN'T REMEMBER HER TITLE, BUT I WORKED A LOT WITH MAGGIE.

UM, AND I THINK HER AND I ARE STILL WORKING ON, UM, UPDATING THAT CONNECT DTX PARTNER AS WELL.

UM, USUALLY THE CONNECT DTX PARTNER TAG, UH, THE HIRE OR WHEN YOU HAVE IT, THEN THE MORE LIKELY MORE TO POPULATE HIGHER ON THE LIST.

THANK YOU.

OKAY.

AND JUST TO CLARIFY, I WAS TRYING TO CONFIRM HOW MUCH MORE TIME IT NEEDED FOR THE PRESENTATION TODAY.

YEAH.

UM, I WOULD SAY PROBABLY LIKE JUST ANOTHER, I DON'T KNOW, PRETTY CLOSE TO TIME, LIKE 15 MINUTES AT THE MOST WITH QUESTIONS.

OKAY.

UH, WE'LL, WE'LL GIVE YOU A CHANCE.

WELL, I GUESS BEFORE WE PROCEED, UH, IF I CAN GET A VISUAL ON OUR ONLINE COMMISSIONERS, UH, OR, UH, GIVE THEM A CHANCE TO WHAM WITH ANYTHING THEY MIGHT HAVE BEFORE WE PROCEED ANY QUESTIONS AT THIS POINT, UH, I HAD A QUESTION, UM, IN REGARDS TO THE WEBSITE, DO YOU HAVE ANY TYPE OF METRICS OR STATISTICS IN THE PAST COUPLE OF YEARS ON WHAT ZIP CODES ARE GETTING THE MOST SEARCHES

[00:55:01]

IS OR WHAT TYPES OF FILTERS OR PROGRAMS ARE GETTING THE MOST TRACTION I DO.

UM, AND IF I, I, I CAN GO TO THE, MY PROGRAM TOOLS AND THE PROGRAM ANALYTICS AND, UM, IT'S JUST A L THAT'S A LOT OF DATA AT THE CURRENT MOMENT.

I WILL SAY JUST FROM THE LAST TIME THAT I SAW IT, UM, IS ALWAYS THE HIGHEST, MOST, UM, SEARCH TREND WITHIN CONNECT ETX.

AND I CAN'T REMEMBER, I HAVE A TERRIBLE MEMORY, UM, BUT I CAN'T REMEMBER THE TOP SEARCH ZIP CODE RIGHT NOW, BUT THERE IS, THERE IS CAPABILITY AND ABILITY TO BE ABLE TO BE WITH THAT MIGHT BE A GOOD OPPORTUNITY FOR US TO ALSO, UM, TAKE A LOOK AT THAT DATA AND FIGURE OUT IF WE NEED TO ADDRESS CERTAIN, UM, INEQUITIES IN DIFFERENT AREAS OF TOWN.

UM, AND THE OTHER QUESTION I HAD WAS WHEN THERE ARE, UM, AREAS OR THINGS THAT ARE HAPPENING IN THE STATE OF THE WORLD, LIKE SAY THE BABY FOOD, SHERBET FORMULA SHORTAGE, ARE THERE ANYTHING SPECIAL THAT IS DONE ON THE WEBSITE TO HELP USERS FIND THAT TYPE OF, UM, RESOURCE? YEAH, GOOD QUESTION.

UM, THE ONLY THING THAT WE'VE, UM, WE'VE REALLY DONE IS TO MAKE SURE THAT WE'RE UP TO DATE ON ALL THE PROGRAMS THAT CURRENTLY HAVE IT, OUR DATABASE TEAM ARE THE ONES THAT ARE REALLY UTILIZING EVERY SINGLE DAY AND UPDATING THE PROGRAM, UH, STAINS.

UM, THAT'S AS MUCH AS I THINK WITHIN THIS WITHIN SPECIFICALLY CONNECT HEX, UM, I WILL SAY WITHIN THE LARGER UNITED WAY AND THERE'S COALITIONS AND THINGS THAT WE'RE A PART OF, BUT SPECIFICALLY FOR THIS PLATFORM, IT'S JUST ABOUT MAKING SURE THAT THAT INFORMATION IS UP TO DATE WHEN PEOPLE ARE TRYING TO SEARCH, THAT MIGHT BE ANOTHER AREA WHERE, UM, WHEN THERE ARE BIG THINGS LIKE THAT TO MAYBE PROMOTE IT OR CREATE A SEPARATE CATEGORY JUST FOR THAT TO HELP PEOPLE EASILY FIND THAT INFORMATION.

CAUSE I, FOR EXAMPLE, JUST TYPE TRIED TO TYPE IN BABY OR FORMULA AND NOTHING SHOWED UP.

UM, SO IF I WAS LOOKING SPECIFICALLY FOR THAT, I WOULDN'T BE ABLE TO FIND ANY RESOURCE TO HELP ME.

SO, UM, YEAH, BUT THANK YOU.

THIS WAS REALLY, REALLY GREAT.

YEAH, OF COURSE.

I WANT TO ADD THAT WE DO HAVE A REPORT AS WELL, THE COMMUNITY NEEDS AND TRENDS REPORT THAT AGGREGATES SOME OF THIS INFORMATION AVAILABLE AS WELL.

THANK YOU FOR THAT.

AND THANK YOU FOR THAT QUESTION.

COMMISSIONER ISLAND, UH, OUR ONLINE COMMISSIONERS AND OTHER QUESTIONS FOR PROCEED HERE.

THERE ARE TWO OF US HERE.

UH, YES.

COMMISSIONER DASGUPTA PLEASE RUN AHEAD.

OKAY, SO I'VE UH, SEVERAL QUESTIONS I TOLD US WHY IN ONE OF YOUR SLIDES, THIS IS WEEKDAYS ONLY, IS THAT TRUE? I MEAN IT'S WEEKDAYS ONLY, OR, YEAH.

GOOD QUESTION.

SO THAT'S WHERE OUR HELPLINE FOR THE CONNECT DTX HELP SPECIFICALLY.

UM, THAT'S ONLY MONDAY THROUGH FRIDAY, 9:00 AM TO 6:00 AM.

I'M SORRY TO 6:00 PM.

UM, TO BE ABLE TO SEARCH, UM, THAT CAN BE DONE AT ANY TIME.

AND IT'S JUST MORE SO TO BE CONNECTED SPECIFICALLY TO OUR NAVIGATORS.

SO DO YOU HAVE ANY PLANS TO EXTEND IT TO SEVEN DAYS SERVICE 24 7? BECAUSE IT'S A PARTICULARLY, I'M THINKING OF THE DEMOGRAPHICS OF PEOPLE MOVING INTO THIS TOWN.

RIGHT? A LOT OF YOUNG PEOPLE, VERY TECH SAVVY PEOPLE MOVING IN, BUT GUESS WHAT? FOLLOWING THEM, THERE'S A LARGE NUMBER OF RETIREES MOVING IN FOLLOWING THEIR CHILDREN.

WE KNOW OF THREE COUPLES WHO HAVE MOVED HERE BECAUSE THEIR KIDS MOVE HERE.

OKAY.

AND THEY ARE NOT NECESSARILY THAT TECH SAVVY.

SO IT RELATES TO TWO QUESTIONS THAT YOU CHOOSE CLEAR STATEMENTS.

ONE IS CHAPTER TEST ABOUT THREE, ONE MONTH.

THE MORE YOU UNIFY THIS INTO A COMPLETE, UH, UH, YOU KNOW, UH, TEMPLATE, A COMPLETE, UH, UH, YOU KNOW, THE CANVAS OF SERVICES WHERE ONE CONNECTS TO THE OTHER WHERE THEY DON'T HAVE TO DIAL THREE DIFFERENT NUMBERS TO GET TO THE SOURCE.

THAT WOULD BE OF IMMENSE VALUE BECAUSE I KNOW OF ELDERLY PEOPLE WHO ARE LOST IN THE