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[00:00:04]

I WILL GO

[CALL TO ORDER]

AHEAD AND CALL THE MOBILITY COMMITTEE MEETING TO ORDER.

THANK YOU EVERYONE.

IT IS JANUARY 25TH, 2024.

THE TIME IS 1:03 PM AND WE ARE MEETING HERE AT AUSTIN CITY HALL.

I AM THE CHAIR, PAIGE ELLI.

I'M JOINED BY MY VICE-CHAIRS, O CADRE.

WE ALSO HAVE COUNCIL MEMBER CHITO VELA JOINING US.

WELCOME TO THE MOBILITY COMMITTEE.

WE'RE HAPPY TO HAVE YOU.

AND WE ALSO HAVE COUNCIL MEMBER MCKENZIE KELLY JOINING US REMOTELY TODAY.

UH, COUNCIL MEMBER HARPER MADISON WILL NOT BE JOINING US TODAY.

WE DON'T HAVE ANY PUBLIC COMMUNICATION THAT I KNOW OF.

IS THAT STILL THE CASE? THAT'S CORRECT.

OKAY, FANTASTIC.

THEN WE WILL

[1. Approve the minutes of the Mobility Committee meeting of November 16,2023.]

MOVE RIGHT ALONG TO ITEM ONE.

APPROVE THE MINUTES OF THE MOBILITY COMMITTEE MEETING FROM NOVEMBER 16TH, 2023.

DO I HAVE A MOTION MADE BY VICE CHAIR CADRE? SECONDED BY COUNCIL MEMBER VELA.

ALL IN FAVOR SAY AYE.

AYE.

IT IS APPROVED BY ALL FOUR OF US IN ATTENDANCE.

I SAW YOU MCKENZIE.

ITEM NUMBER TWO IS GOING TO BE OUR

[2. Update from the Urban Transportation Commission (UTC) regarding actions from the December 5 2023, UTC meeting.]

UPDATE FROM THE URBAN TRANSPORTATION COMMISSION REGARDING ACTIONS FROM THEIR DECEMBER 5TH, 2023 MEETING.

AND JOINING US TODAY FOR THE PRESENTATION IS VICE CHAIR REEN BROOKS.

NO, HOW? OH.

SOUND ON.

YES.

OKAY.

UM, LET'S SEE.

WE HAD A PRETTY FULL MEETING ON DECEMBER 5TH.

PATIENT SERVICES PROMISES PROMISE, ANOTHER PRESENTATION ON AUTONOMOUS VEHICLES T EFFORTS OF CITY STAFF TO TRY AND MANAGE AT LEAST WHAT'S GOING ON WITH AUTONOMOUS VEHICLES, EVEN THOUGH THE STATE LAWS RESTRICT WHAT THEY CAN DO.

AND THEN A PRESENTATION ON THE STATUS OF PROJECT CONNECT FROM PETER MULLEN.

NEXT SLIDE.

WE ALSO HAD TWO RIGHT OF WAY RECOMMENDATIONS, UM, BOTH OF WHICH PASSED WEST 35TH STREET AT KIRBY LANE AND CLAY AVENUE FROM BERN TO HOUSTON.

THEN WE ALSO CONSIDERED A RESOLUTION ON CAMPO VOTING PROCEDURES.

OKAY.

WITH THE GOAL OF SOMEHOW GETTING THEM TO BE FAIRER TO THE AREAS WITH LARGEST POPULATION.

AND WE, UM, CAME UP WITH SOME THINGS THAT WE THOUGHT MIGHT BE USEFUL AT MOVING IN THAT DIRECTION.

UNFORTUNATELY, THE RESOLUTION WAS TABLED DUE TO QUORUM ISSUES.

WE HAD SEVERAL MEMBERS WHO, UH, HAD TO RECUSE THEMSELVES, AND THAT MADE US VERY VULNERABLE TO THE FACT THAT WE HAVE TWO UNFILLED POSITIONS MORE THAN A YEAR AFTER THE ELECTED OFFICIALS TOOK OFFICE WHO ARE RESPONSIBLE FOR THOSE POSITIONS.

ONE IS THE MAYOR, THE OTHER IS, UH, COUNCIL OF PERSON HARPER MADISON LISTENING, PLEASE TRY AND, AND MOVE ON TO THAT UNFILLED POSITION.

AND THEN WE ALSO HAVE A APPOINTEE WHO DOESN'T SHOW UP, OR I THINK HE'S ONLY SHOWN UP FOR ONE MEETING.

UM, THAT'S, UH, COUNCILWOMAN KELLY'S APPOINTEE.

SO IF, IF YOU COULD SAY SOMETHING TO IMPRESS UPON THAT PERSON THAT THEY'VE AGREED TO TAKE ON A DUTY AND THEY SHOULD FULFILL THEIR, THEIR PROMISE THAT I GUESS TAKES CARE OF IT FOR THE, UH, URBAN TRANSPORTATION COMMISSION.

ANY QUESTIONS ON WHAT WE SAW OR HEARD OR DID? WE'RE HOPING TO TAKE UP THE RESOLUTION ON THE CAMPO VOTING PROCEDURES AT OUR NEXT MEETING, AND HOPEFULLY WE WILL HAVE QUORUM TO VOTE EITHER WAY ON IT.

THANK YOU FOR THE PRESENTATION.

DO WE HAVE ANY QUESTIONS FOR THE VICE CHAIR OF UTC COUNCIL MEMBER? KELLY, SPEAK UP IF YOU DO.

YOU'RE SMALL ON THE SCREEN, SO I JUST WANTED TO MAKE SURE I DON'T SKIP YOU.

THANK YOU.

I APPRECIATE THAT.

AND THANK YOU SO MUCH, VICE CHAIR, FOR BRINGING IT TO MY ATTENTION.

UM, AS, AS I TELL ALL OF OUR COMMISSIONERS AND EVEN THOSE THAT ARE NOT APPOINTED BY ME, IF THERE'S EVER ANY ISSUE WITH ONE OF OUR COMMISSIONERS, PLEASE REACH OUT TO OUR OFFICE.

WE TRY TO BE RESPONSIVE ON THOSE ISSUES, AND WE'LL CHECK IN WITH

[00:05:01]

OUR APPOINTEE TO SEE WHAT, UM, WHAT'S PREVENTING THEM FROM ATTENDING THOSE MEETINGS.

OKAY.

THANK YOU FOR BRINGING THAT AGAIN, AND IF THERE'S ANYTHING THAT WE CAN DO ON THE OTHER SIDE, ON THE COMMITTEE SIDE TO HELP, WE'D BE GLAD TO.

THANK YOU.

THANK YOU.

I APPRECIATE THAT.

WE KNOW WE HAVE A NUMBER OF AMAZING BOARDS AND COMMISSIONS THAT PEOPLE VOLUNTEER THEIR SERVICES ON, AND SO WE CERTAINLY WANNA MAKE SURE THAT, UM, YOU KNOW, PEOPLE ARE AVAILABLE TO ATTEND THOSE MEETINGS, BUT ALSO RESPECTFUL THAT IT IS A TIME COMMITMENT.

IT'S, IT'S UNPAID WORK.

IT IS VOLUNTEER WORK, UM, HAS A HUGE LASTING IMPACT ON OUR COMMUNITY.

AND SO, UM, WE'LL KEEP WORKING TOWARD THAT AND MAKING SURE THAT WE HAVE, UH, FOLKS WHO, UH, CAN MAKE THAT COMMITMENT.

OR IF SOMETHING COMES UP IN THEIR PERSONAL LIFE, SOMETIMES WE'LL, UM, APPOINT SOMEONE ELSE FOR THE TIME BEING.

SO CERTAINLY APPRECIATE EVERYBODY WHO'S VOLUNTEERING IN THAT CAPACITY.

ALL RIGHT.

LET'S MOVE ON TO THE NEXT

[3. Update on the roles and responsibilities of each City department and office involved in the implementation of mobility-related projects and programs.]

ITEM NUMBER THREE, UPDATE ON THE ROLES AND RESPONSIBILITIES OF EACH CITY, DEPARTMENT AND OFFICE INVOLVED IN THE IMPLEMENTATION OF MOBILITY RELATED PROJECTS AND PROGRAMS. WE'RE GONNA BE JOINED BY DIRECTOR OF TRANSPORTATION PUBLIC WORKS, RICHARD MENDOZA AND DIRECTOR OF CAPITAL DELIVERY SERVICES, JAMES SNOW.

WE THOUGHT THAT THIS WOULD BE A GREAT MOMENT TO HAVE A BRIEFING ON THIS STRUCTURE.

UM, TRANSPORTATION AND PUBLIC WORK.

SOMEWHERE ALONG THE WAY WE'RE SEPARATED INTO DIFFERENT DEPARTMENTS NOW THEY'RE BACK TOGETHER.

AND WE ALSO HAVE THE ADDITION OF A NEW DEPARTMENT, CAPITAL DELIVERY SERVICES.

AND SO WE'RE VERY INTERESTED IN SEEING HOW, HOW DIFFERENT PROJECTS WORK THROUGH THESE DIFFERENT DEPARTMENTS.

UM, WHAT STAFFING LOOKS LIKE, AND HOW TO MAKE SURE THAT WE'RE GETTING, UM, A GOOD PUBLIC AWARENESS OF WHAT IS IN THE WHEELHOUSE OF EACH OF THESE DEPARTMENTS.

THANK YOU.

COUNCIL MEMBERS.

RICHARD MENDOZA, DIRECTOR FOR TRANSPORTATION AND PUBLIC WORKS, AND I WILL BE CO-PRESENTING WITH, UH, MR. JAMES SNOW, DIRECTOR OF THE CAPITAL DELIVERY SERVICES.

UH, WE'RE GONNA COVER, UH, EACH OF OUR INDIVIDUAL DEPARTMENTS ROLE IN DELIVERING MOBILITY PROJECTS FOR THE CITY.

UH, I'M ALSO GONNA TAKE THE OPPORTUNITY TO DESCRIBE, UH, SOME OF THE PROGRAMS AND SERVICES, UH, THAT THE NEW NEWLY FORMED TRANSPORTATION AND PUBLIC WORKS DEPARTMENT, UH, PROVIDES FOR OUR COMMUNITY ON A DAILY BASIS.

SO I'LL BEGIN.

UH, OUR TRANSPORTATION AND PUBLIC WORKS DEPARTMENT WAS CREATED LAST SUMMER OF 2023 BY COMBINING THE FORMER AUSTIN TRANSPORTATION DEPARTMENT WITH THE COMMUNITY SERVICES AND STREET AND BRIDGE OPERATIONS DIVISIONS OF THE FORMER PUBLIC WORKS DEPARTMENT.

AND IN THAT SHORT TIME, WE HAVE CREATED OUR NEW MISSION AND VISION STATEMENTS FOR OUR NEW DEPARTMENT, AND THEY ARE ON THIS SLIDE.

WE ARE A HIGHLY RELIABLE ORGANIZATION THAT BUILDS AND MAINTAINS MOBILITY INFRASTRUCTURE FOR OUR COMMUNITY WITH DIVISION THAT AUSTIN IS A MODEL FOR SAFE, RELIABLE, AND SUSTAINABLE, UH, TRANSPORTATION.

IN TERMS OF THE INVESTMENTS FOR MOBILITY INFRASTRUCTURE, UH, WE ARE THE SPONSOR DEPARTMENT FOR A VARIETY OF PROJECTS ACROSS THE ALL OF THE CITY.

UH, PRIMARILY FUNDED FROM THE, UH, CITY APPROVED REFERENDUMS OF 20 16, 18, AND 2020.

THE NEXT SLIDE IS AN OVERVIEW OF THE NEW TRANSPORTATION AND PUBLIC WORKS, UH, DEPARTMENT.

AS YOU CAN SEE, IT'S, UH, IT'S A BIG DEPARTMENT.

IT'S THE THIRD LARGEST BY FULL-TIME EQUIVALENT PERSONNEL ACROSS THE CITY.

ONLY BEHIND AUSTIN ENERGY IN AUSTIN.

WATER, UH, AT THE TOP, UH, MYSELF HAS BEEN APPOINTED AS THE DIRECTOR DIRECTLY UNDER ME IS THE DEPUTY DIRECTOR, UH, FOR THE TRANSPORTATION PUBLIC WORKS DEPARTMENT.

AND THEY OVERSEE PRIMARILY THE ENGINEERING AND OPERATIONS OF THE DEPARTMENT FOR BOTH STREETS AND TRANSPORTATION.

ON THE RIGHT OF THE ORG CHART IS THE, UH, TRANSPORTATION PLANNING AND DEVELOPMENT SERVICES, UH, DIVISIONS OF THE, OF TPW LED BY ASSISTANT DIRECTOR, UH, RIGHT NOW, UH, INTERIM, UH, DIRECTOR AL BREWER, AND THEY'RE ON THE FAR LEFT.

ASSISTANT DIRECTOR ANTHONY SEGURA LEADS, UH, SUPPORT SERVICES.

AND THEN OUR PUBLIC INFORMATION ADMINISTRATION AND LEGISLATIVE AFFAIRS, UH, DIVISIONS ARE LED BY OUR CHIEF OF STAFF.

AND SO I WILL GET INTO A LITTLE MORE DETAIL ON THE SPECIFIC SERVICES AND, AND PROJECT DELIVERY RESPONSIBILITIES BY THESE DIFFERENT DIVISIONS IN THE FOLLOWING SLIDES.

SO THAT'S PREVIOUSLY MENTIONED, UH, THAT MERGER WAS PART, UH, INVOLVED PART OF THE OLD PUBLIC WORKS DEPARTMENT WITH AN OLD AUSTIN TRANSPORTATION DEPARTMENT THAT OCCURRED LAST YEAR.

AND WE'VE ALREADY BEEN BEEN ABLE TO REALIZE SOME IMPROVEMENTS IN EFFECTIVENESS AND EFFICIENCIES BY THE TWO FORMER, UH, GROUPS WORKING TOGETHER, PRIMARILY IN THE AREA OF STREET INFRASTRUCTURE, STREET REPAVING, AND THEN RE-PIPING AND COORDINATING,

[00:10:01]

UH, THE, UH, BICYCLE PROGRAMS. UH, THE ARTERIAL MANAGEMENT, THE RE-PIPING TOGETHER, COORDINATE IT WITH, UH, REPAVING OPERATIONS OF THE OLD STREET AND BRIDGE OPERATIONS.

SO STARTING TO REALIZE, UH, SOME CLOSER COLLABORATION, CLOSER COORDINATION, AND IMPROVE EFFICIENCIES IN THESE VERY CRITICAL SERVICES FOR OUR COMMUNITY.

IF I CAN MOVE TO THE FIELD OPERATIONS DIVISIONS, UH, FIRST THE, UH, ENGINEERING AND PROJECT DELIVERY, IT'S PRIMARILY OUR TRAFFIC, UH, TRANSPORTATION ENGINEERS.

AND THESE ARE THE AREA ENGINEERS THAT RESPOND TO, UH, SERVICE REQUESTS FROM THE COMMUNITIES, UH, FOR ISSUES, ANYTHING RELATED TO TRAFFIC CONGESTION, UH, SPEEDING, CUT THROUGH TRAFFIC OR PARKING ISSUES.

BELOW THAT IS THE STRATEGIC MOBILITY SERVICES DIVISION.

THESE ARE OUR CREWS AND PERSONNEL THAT OPERATE OUR ARTERIAL MANAGEMENT, UH, SIGNALS, AS WELL AS SIGNS AND MARKINGS RIGHT OF WAY MANAGEMENT AND LEAD.

THE DIVISION ZERO, UH, PROGRAMS. THE TOP RIGHT ARE THE OFFICE OF CIVIL ENGINEER, AND THEY, UH, THEY PROGRAM THE ANNUAL STREET SERVICE PLAN, THE REPAVING AND STREET PRESERVATION, UH, PROGRAM, AS WELL AS THE SIDEWALKS, URBAN TRAILS, AND SAFE ROUTES TO SCHOOL.

AND THEN ON THE BOTTOM, UH, RIGHT IS STREET AND BRIDGE OPERATIONS.

UH, THIS IS THE LARGEST, UH, ORGANIZATION OF, OF THE, UH, STREET AND BRIDGE.

AND THESE ARE THE FOLKS THAT GO OUT THERE ON A DAILY BASIS, RESPONDING TO 3 1 1 RECALLS, UH, CALLS FOR UTILITY CUTS POTHOLE RESPONSE, AS WELL AS PAVEMENT OPERATIONS.

THE ANNUAL PAVING PLAN, UH, THE FORESTRY DIVISION IS WITHIN THIS DIVISION AS WELL, MAINTAINING THE MEDIANS AS WELL AS VEGETATION CONTROL AND THE RIGHT OF WAY.

AND THE NEWLY FORMED BRIDGE MAINTENANCE CREW IS IN STREET AND BRIDGE OPERATIONS AS WELL.

SO MOVING TO ENGINEERING AND PROJECT DELIVERY, TRANSPORTATION ENGINEERING.

THIS, UH, UH, INCLUDES OUR AREA ENGINEERS THAT RESPOND TO CITIZEN 3 1 1 CALLS ABOUT TRAFFIC ISSUES THROUGHOUT THE CITY.

UM, ALSO IN THIS DIVISION IS THE ACT OF TRANSPORTATION AND STREET DESIGN.

THESE ARE OUR IN-HOUSE DESIGN ENGINEERS.

UH, THEY, UH, UM, LOOK AT TRAFFIC STUDIES.

THEY ALSO SET SPEED LIMITS, UH, THROUGHOUT THE CITY, AS WELL AS, UH, IN PROPER INTERSECTION, UH, LANE CONFIGURATIONS AND IMPROVEMENTS.

AND THEN ON THE BOTTOM RIGHT, CAPITAL SERVICES PROJECT DELIVERY, THIS IS OUR IN-HOUSE TRAFFIC DESIGN GROUP.

AND THEY ALSO DESIGNED THE ACTIVE MOBILITY NETWORK IN SUPPORT OF THE ACTIVE MOBILITY LOCAL, UH, BONDS.

MOVING TO THE STRATEGIC MOBILITY SERVICES DIVISION, UH, THEIR PRIMARY RESPONSIBILITY HERE IS DESIGNING ALL AND PLACEMENT OF ALL THE PAVEMENT MARKINGS, CENTER LINE, UH, STRIPING, AS WELL AS OPERATING THE, UH, TRAFFIC MANAGEMENT CENTER AND OPERATING ALL OF OUR TRAFFIC SIGNALS.

WE HAVE OVER 1100 TRAFFIC SIGNALS AND PEDESTRIAN HYBRID BEACONS THROUGHOUT THE, THE CITY, AS WELL AS DESIGNING AND, AND, UH, TRACKING OUR VISION ZERO, UH, PROGRESSING GOALS TO ELIMINATE FATALITIES AND SERIOUS INJURIES ON OUR ROAD NETWORK THROUGHOUT THE CITY.

STRATEGIC MOBILITY SERVICES ALSO INCLUDES THE OFFICE OF SPECIAL EVENTS.

THEY WORK CLOSELY, OF COURSE, WITH RIGHT OF WAY MANAGEMENT.

THEY PERMIT ALL ACTIVITY WITHIN THE RIGHT OF WAY.

UH, YOU MAY BE FAMILIAR WITH THE, UH, UH, LIVING STREETS INITIATIVE.

SO THEY, THEY WILL WORK CLOSELY WITH THE SMART MOBILITY OFFICE AND ENSURING THAT THOSE, UH, PROGRAMS ARE PROPERLY MANAGED AND EFFECTIVELY, UH, UH, PROVIDED FOR OUR COMMUNITY.

MOVING ON TO CIVIL ENGINEERING SERVICES, THE OFFICE CITY ENGINEER, THEY, THEY SET THE DESIGN STANDARDS FOR ALL OF OUR HORIZONTAL MOBILITY ASSETS, INCLUDING STREETS, SIDEWALKS, CURBS, UH, AND BRIDGES, AND ANY, UH, STRUCTURAL COMPONENTS OF THE ROADWAY NETWORK.

IT ALSO CONTAINS THE SIDEWALKS AND SPECIAL PROJECTS DIVISION, WHICH NOW, UH, IT'S NOT ON THIS SLIDE, BUT THE URBAN TRAILS, UH, PROGRAM IS ALSO WITHIN SIDEWALKS.

THE TWO PROGRAMS ARE VERY SIM SIMILAR IN THEIR GOALS.

SO WE'VE COMBINED THOSE COMMUNITY SERVICES AS OUR SAFE ROSTER TO SCHOOL, NEIGHBORHOOD PARTNERING, UH, PROGRAM, AS WELL AS, UH, ALL OF THE CROSSING GUARDS AT THE ELEMENTARY SCHOOLS THROUGHOUT THE CITY.

UH, WE HAVE A LOGISTICS DIVISION TO

[00:15:01]

ENSURE THAT ALL OF OUR CREWS ARE ADEQUATELY, UH, SUPPLIED AND HAVE THE APPROPRIATE EQUIPMENT, UH, TO DO THEIR JOBS.

THEN THE NEWLY FORMED OFFICE OF EMERGENCY MANAGEMENT TO ENSURE THAT WE'RE POSTURED GOING FORWARD, TO RESPOND EFFECTIVELY TO SOME OF THESE, UM, MORE COMMON, UH, WEATHER RELATED, UH, EMERGENCY EVENTS THROUGHOUT THE CITY OF WHICH WE HAD MOST RECENTLY, UH, HAD TO MOBILIZE FOR OVER THE MARTIN LUTHER KING HOLIDAY STREET AND BRIDGE OPERATIONS.

THIS IS THE BASIC, UH, WORK GROUP THAT TAKES CARE OF OUR PAVEMENTS AND SIDEWALKS AND BRIDGES THROUGHOUT THE CITY.

WE'VE GOT ALMOST 8,000 LANE MILES OF STREETS THROUGHOUT THE CITY.

INCLUDES DISTRICT MAINTENANCE.

THIS IS THE PRIMARY GROUP THAT RESPONDS TO 3 1 1 CALLS, UH, FOR SERVICE REQUESTS FOR, UH, ANY NEEDED EMERGENCY REPAIR, AND, UH, MAINTENANCE OF OUR RIGHT-OF-WAYS, PAVEMENT OPERATIONS.

THESE ARE AN IN-HOUSE, STREET REPAVING AND STREET PRESERVATION CREWS, APPLYING SEAL COATS AND THIN OVERLAYS THROUGHOUT THE CITY TO EXTEND THE LIFECYCLE AND MAINTAIN, UH, THE LEVEL OF SERVICE OF ALL OF OUR STREETS.

URBAN FORESTRY GROUP, UH, UH, OVERSEES THE CONTRACTORS THAT MAINTAIN AND CUT THE VEGETATION IN THE RIGHT OF WAY MEDIANS, AS WELL AS PUBLIC STREET TREES.

UM, AND THEN FINALLY, UTILITIES AND STRUCTURES.

UH, WE PROVIDE FINAL UTILITY CUT REPAIRS ON BEHALF OF AUSTIN WATER ON AN ANNUAL BASIS, AS WELL AS, UH, SUPPORT SOME OF OUR LOCAL MOBILITY BOND PROJECTS IN TERMS OF SIDEWALK INSTALLATIONS, BOTH NEW AND IN FILLING GAPS.

NEXT SLIDE IS ALSO PARKING.

SO PARKING MANAGEMENT SERVICES IS WITHIN TRANSPORTATION PUBLIC WORKS, AND IT INCLUDES, UH, ALSO MANAGEMENT OF THE PARKING DISTRICTS.

YOU MAY BE FAMILIAR WITH THE NEWEST PARKING DISTRICT.

WE, UM, WE, WE DEVELOPED IN, UH, SOUTH CONGRESS, AND SO THAT'S GOING ALONG REALLY WELL.

WE'RE ALWAYS LOOKING FOR NEW TECHNOLOGY ON HOW TO, UH, YOU KNOW, EASE THE USE AND MAKE AVAILABLE, UH, UH, PARKING SERVICES, BOTH ON STREET.

AND WE ALSO MANAGE A NUMBER OF, UH, PUBLIC PARKING GARAGES THROUGHOUT THE CITY.

FINAL DIVISION IS, UH, TRANSPORTATION SERVICES.

SO THESE ARE, ARE ORGANIZED AROUND BOTH TRANSPORTATION DEVELOPMENT SERVICES AND THEN PLANNING.

SO TRANSPORTATION DEVELOPMENT SERVICES.

WE HAVE ENGINEERS THAT EVALUATE TRAFFIC IMPACT ANALYSIS, UH, STUDIES FOR, UH, NEW DEVELOPMENT WHERE THEY ADMINISTER THE NEW STREET IMPACT FEE, WHICH, UH, REQUIRES DEVELOPERS TO CONTRIBUTE TO A FUND TO ACCOUNT FOR CAPACITY IMPACTS THAT ARE, UH, CAUSED BY THEIR, THEIR DEVELOPMENT ON THE NETWORK, AS WELL AS THEY PARTICIPATE IN THE SITE PLAN REVIEW, UH, PROCESS TO ENSURE THAT NEW DEVELOPMENT IS OCCURRING, UH, IN A MANNER THAT DOESN'T CAUSE UNDUE IMPACTS TO THE STREET INFRASTRUCTURE.

THEY LOOK AT DRIVEWAY ACCESS, ENSURE THE SAFETY OF THE, UH, MOBILITY NETWORK.

LAND MANAGEMENT ENGINEERING IS A NEW DIVISION THAT RECENTLY, UH, TRANSFERRED OVER FROM DEVELOPMENT SERVICES DIVISION OVER THE TRANSPORTATION AND PUBLIC WORKS.

SO THEY WILL ADMINISTER ALL THE REQUIRED, UH, UH, RIGHT AWAY EASEMENTS, UH, ENCROACHMENTS OR RIGHT AWAY, UH, ABANDONMENTS THAT ARE REQUESTED OF THE DEPARTMENT FROM THE COMMUNITY.

AND THEN SYSTEMS DEVELOPMENT.

THIS IS OUR LONG RANGE PLANNING DIVISION.

UH, THEY UPDATE THE AUSTIN STRATEGIC MOBILITY PLAN.

THEY'RE ALSO RAPIDLY, UH, UH, WRAPPING UP THE AUSTIN CORE TRANSPORTATION PLAN.

SO THE NEXT SLIDE IS A TRANSITION SLIDE OF ALL THE DIFFERENT, UH, BOND IMPROVEMENT PROGRAMS, UH, THAT WE WORK VERY CLOSELY WITH THE CAPITAL DELIVERY, UH, SERVICES, UH, DEPARTMENT.

SOME OF THESE ARE, ARE LOCAL, SMALL AND NUMEROUS IN NATURE THAT WE SELF-MANAGE WITHIN OUR CAPITAL DELIVERY GROUP IN, UH, TRANSPORTATION, PUBLIC WORKS.

BUT FOR THE LARGE PART, THE LARGE INVESTMENTS, THE LARGE, UH, CAPITAL PROJECTS, UH, WE ENLISTED THE SERVICES OF THE NEW CENTER, UH, CAPITAL DELIVERY SERVICES DEPARTMENT.

AND MR. SNOW AND HIS TEAM, UM, MANAGE THOSE ON BEHALF OF THE TRANSPORTATION PUBLIC WORKS.

NEXT SLIDE.

AND WITH THAT, I'LL TURN IT OVER TO DIRECTOR SNOW.

GOOD AFTERNOON.

THANK

[00:20:01]

YOU, RICHARD, FOR HAND THAT OVER.

I'M SHANE SNOW, I'M THE DIRECTOR OF CAPITAL DELIVERY SERVICES.

WHAT I'M GONNA DO TODAY, THREE QUICK SLIDES IS FIRST OF ALL, UH, TALK A LITTLE BIT ABOUT OUR DEPARTMENT.

TALK ABOUT, UH, SOME OF THE THINGS THAT WE MANAGE AND TALK ABOUT HOW WE INTER WORK WITH OUR ASSET OWNER.

UH, TRANSPORTATION PUBLIC WORKS.

UH, CAPITAL DELIVERY SERVICES WAS FORMED IN MARCH OF 2023, AND OUR MAIN FOCUS IS TO DELIVER, UH, BUILD PUBLIC PROJECTS TO SUPPORT THE COMMUNITY.

WE DO THAT BY WORKING WITH OUR TRADITIONALLY 12 INFRASTRUCTURE ASSET OWNERS.

THAT FALLS FROM TRADITIONAL ASSETS THAT, YOU KNOW, AS FAR AS AUSTIN WATER, THE AIRPORT WATERSHED, TRANSPORTATION, PUBLIC WORKS, TO THOSE DEALING WITH PARKS, LIBRARIES, AND BUILDING SERVICES, AND ALSO WORKING WITH THE CONVENTION CENTER, A PD FIRE AND EMS. CURRENTLY, WE MANAGE OVER 500 ACTIVE PROJECTS, AND THAT INVESTMENT IS ABOUT $7 BILLION IN OUR COMMUNITY.

UH, NOT COUNTED IN THAT SEVEN BILLIONS.

WE ALSO WORK IN SUPPORT DELIVERY, THAT OF PROJECT CONNECT INITIATIVE.

WE ARE, UH, DOING AN INTEGRATED DELIVERY APPROACH AT THE AIRPORT EXPANSION, AND WE'RE ALSO USING THE SAME INTE INTEGRATED DELIVERY APPROACH AT THE CONVENTION CENTER EXPANSION.

SO, LET ME EXPLAIN A LITTLE BIT, AND I THINK THIS IS WHAT YOU'RE ASKING, IS HOW DO WE WORK WITH ONE OF OUR INFRASTRUCTURE A, UH, INFRASTRUCTURE OWNERS? WELL, WE, WE SEE PROJECTS IN, IN A THREE GATE SYSTEM.

FIRST OF ALL, YOU HAVE PROJECT DEVELOPMENT.

SECOND PART OF THE, UH, SYSTEM OR GATE IS PROJECT DESIGN, AND THE LAST ONE IS PROJECT INSTRUCTION.

SO WHEN WE, WHEN OUR CAPITAL PROJECT DEVELOPMENT TEAM STARTS WORKING WITH AN INFRASTRUCTURE PARTNER, LIKE TRANSPORTATION PUBLIC WORKS, WE WORK WITH 'EM BASED ON WHAT THEY'VE IDENTIFIED AND PRIORITIZE AS COMMUNITY NEEDS, THEN WE WORK TOGETHER IN THAT DEVELOPMENT PHASE TO DEVELOP THE PRELIMINARY SCOPE, SCHEDULE, AND BUDGET, AND JOINTLY ENSURE SECURED FUNDING.

BUT THE OTHER THING WE DO AT THIS TIME TOO, IS ONE OF OUR KEY ASSETS OR KEY THINGS WE TRY TO DO IS A DIG ONCE APPROACH.

SO DURING THIS SAME TIME, WE TALK TO AUSTIN WATER, AUSTIN ENERGY, UH, WATERSHED TO TALK ABOUT, WELL, IF WE'RE GONNA DO A WORK IN THE RIGHT OF WAY FOR TRANSPORTATION PUBLIC WORKS, ARE THERE OTHER ASSETS THAT WE COULD ADDRESS? AT THE SAME TIME, WE USED TO DIG ONCE APPROACH, 'CAUSE RIGHT NOW THE CITIZENS, ALL THEY SEE IS THE CITY OF AUSTIN TRUCK.

THEY DON'T KNOW IF IT'S AN AE, THEY DON'T KNOW IF IT'S A WATER, THEY KNOW IF IT'S TRANSPORTATION.

SO WHAT WE'RE TRYING TO DO INSTEAD OF CONTINUOUSLY KEEP A COMMU, UH, NEIGHBORHOOD COMPLETELY UNDER CONSTRUCTION, WHAT WE'RE TRYING TO DO IS GO IN THERE.

ONCE WE'RE GONNA OPEN UP THE STREET, WE SHOULD ADDRESS THE WATER ISSUES, THE DRAIN ISSUES, AND POSSIBLY BURY THE AE LINES IF POSSIBLE.

SO DURING THAT PHASE, WHICH IS VERY IMPORTANT, AND THAT'S A SHIFT THAT WE'VE DONE IN THE PAST, IS USUALLY WHAT'S HAPPENING RIGHT NOW IS THAT USUALLY AT 80, 90% OF A PROJECT DEVELOPMENT, THAT'S WHEN THEY DO THE COORDINATION.

WE'RE NOW MOVING BACK INTO THE GATE OF PROJECT DEVELOPMENT.

SO BEFORE WE EVEN START THE DESIGN AND CONSTRUCTION, WE'VE HAD THAT COORDINATION SO THAT WE CAN BE MORE EFFICIENT, EFFECTIVE ON HOW WE DELIVER A PROJECT.

THEN ONCE WE REACH THE GATE AND WE'RE DONE WITH THE GATE OF PROJECT DEVELOPMENT, IT'S HANDED OVER TO MY DEPARTMENT WHERE WE'RE FOCUSED ON DELIVERING THE PROJECT.

SO FOR DESIGN AND CONSTRUCTION, WE FOCUS ON DELIVERING THAT.

DURING THAT TIME, WE CONSULT AND WE HAVE ACTUALLY MONTHLY MEETINGS WITH TRANSPORTATION PUBLIC WORKS TO TALK ABOUT THE STATUS OF THE PORTFOLIO, WHAT'S GOING ON.

IF THERE'S ISSUES THAT WE NEED TO ADDRESS, WE ADDRESS THEM THEN AND ALSO CONSULT IF THERE'S ISSUES THAT WE NEED TO ADDRESS.

ONCE WE'RE DONE WITH THAT, WHAT WE DO IS WHEN THE PROJECT'S DONE, AND SOME OF YOU HAVE ATTENDED THOSE NICE, UH, RIBBON CUTTINGS, WHAT WE DO IS WE TURN AROUND AND WE HAND IT BACK TO THE ASSET OWNER.

BUT ONE OF THE KEY THINGS WE'RE DOING IN THAT LAST PHASE IN THE DEVELOPMENT PHASE TOO, THAT I DIDN'T MENTION BEFORE, WE WANNA WORK WITH THE ASSET OWNERS TO MAKE SURE THAT WE THINK ABOUT THE MAINTENANCE COMPONENT OF IT.

A LOT OF PEOPLE SAY THAT WE SPEND SO MUCH MONEY ON CAPITAL PROGRAM, BUT ACTUALLY SPEND MORE MONEY ON MAINTAINING THOSE ASSETS ONCE THEY'VE BEEN, ONCE THEY'VE BEEN DELIVERED.

SO WHAT WE'RE TRYING TO INCORPORATE IN OUR PROJECT DEVELOPMENT IS TO MAKE SURE THAT THERE'S THE REQUIRED FUNDING OR NEEDS OR RESOURCES TO, TO MAINTAIN THAT ASSET OVER THE YEARS, UH, IN A TYPICAL STREETS BETWEEN 50 TO 70 YEARS SO THEY CAN PROGRAM THAT IN.

SO IT'S NOT DISRUPTIVE OR THAT WE USE FUNDS APPROPRIATELY, OR IF WHEN WE DESIGN, WE DESIGN IN A WAY WITH MAINTENANCE AND IN IN THOUGHT.

'CAUSE A LOT OF PROJECTS DON'T DO THAT.

WHAT WE DO IS WE DO A CHEAPER PROJECT UPFRONT AND THEN THE MAINTENANCE COST TRIPLES BECAUSE WE DIDN'T THINK ABOUT THAT AT THE BEGINNING.

AND LIKE I SAID, AT THE END, WE TURN IT BACK OVER TO TRANSPORTATION PUBLIC WORKS, AND THEN THEY MAINTAIN THE MOBILITY INFRASTRUCTURE.

I THINK, I THINK THAT GOES BACK TO, UH, RICHARD, IS THAT THE END SLIDE? I, I BELIEVE THAT'S THE LAST SLIDE.

SO ANY, ANY QUESTIONS YOU MIGHT HAVE FOR EITHER MYSELF, JAMES, OR OUR TEAMS. I I REALLY APPRECIATE THIS PRESENTATION, ESPECIALLY THE CALL OUT TO SOME OF THE OTHER CAPITAL DELIVERY PROJECTS.

IT'S NOT ALL ABOUT MOBILITY, EVEN THOUGH A LOT OF THE BONDS WE'VE PASSED AND THE ONES THAT ARE HIGHER PROFILE RIGHT NOW ARE GONNA BE THE MOBILITY BONDS.

BUT I KNOW WE'VE HAD CONVERSATIONS OVER THE YEARS ABOUT, UM, ROADS IN PARKS AND TRYING TO MAKE SURE THAT WE ARE HELPING OUR PARK SYSTEM BE ACCESSIBLE TO PEOPLE BECAUSE, YOU KNOW, IGNORING THE MAINTENANCE COST UPFRONT MIGHT SAVE YOU MONEY THAT YEAR, BUT IN

[00:25:01]

FIVE OR 10 OR 20 YEARS, YOU'RE GONNA HAVE A MUCH BIGGER PROBLEM ON YOUR HANDS.

AND SO IN THE LONG RUN, ARE YOU REALLY SAVING MONEY IF YOU'RE NOT LOOKING AT THESE INVESTMENTS, UM, THROUGH THROUGHOUT EVERY ANNUAL BUDGET THAT WE ADOPT.

DO WE HAVE QUESTIONS FROM COMMITTEE MEMBERS? COUNCIL MEMBER VELA? UH, THANK YOU CHAIR.

UM, THIS IS A, A STRANGE QUESTION, BUT IT'S BEEN A DISCUSSION, UH, ON MY, IN MY NEIGHBORHOOD, UH, WHICH WAS RECENTLY REPAVED AND I BELIEVE SOME STREETS GOT, UH, AND PLEASE CORRECT ME IF I'M WRONG, THE CHIP IN SEAL OR, YOU KNOW, A, A ROCKIER, UH, ROUGHER A SURFACE, AND THEN ONE OR TWO STREETS GOT A, I THINK SEAL COAT, UH, WHICH, UH, YOU KNOW, LIKE SKATEBOARDERS AND ROLLERBLADERS LOVE.

UH, I WAS JUST WONDERING WHEN, YOU KNOW, ONE COATING IS CALLED FOR AND, AND WHEN THE OTHER, OR WHAT, WHAT ARE THE, UH, UH, I KNOW THAT'S A VERY IN THE WEEDS QUESTION, BUT IT'S COME UP, UH, AND, AND IT, AND IT PIQUED MY INTEREST.

THANK YOU, COUNCIL MEMBER.

NO, THAT'S A, THAT'S A VERY, VERY SUCCINCT QUESTION ACTUALLY.

AND, AND A GOOD ONE.

YOU KNOW, UH, OUR, OUR, UH, OFFICE OF CITY ENGINEER AND PAVEMENT OPERATIONS DIVISIONS HAVE A VERY MATURE PAVEMENT, UH, MANAGEMENT SYSTEM.

UH, IT'S ONE OF THE, THE MOST, UH, MATURE ONES IN THE COUNTRY THAT, THAT I'VE HAD EXPERIENCE WITH.

AND THE GOAL OF THAT PAVEMENT MANAGEMENT PROGRAM IS TO PRESERVE OUR STREETS, UH, AND EXTEND THE LIFECYCLE AS LONG AS POSSIBLE BEFORE IT REQUIRES TOTAL RECONSTRUCTION OR REHABILITATION.

SO MUCH LIKE YOUR CAR, WHICH YOU DON'T DRIVE IT UNTIL THE ENGINE FAILS, YOU DO PERIODIC MAINTENANCE ALONG THE WAY TO EXTEND THAT LIFE.

AND SO THERE'S A VARIETY OF TREATMENTS AND, UH, WE HAVE A PAVEMENT MANAGEMENT SYSTEM THAT, UH, SHOWS THE, UH, LIFECYCLE OF STREETS AND THE DETERIORATION CURVES THAT, UH, IN THE BEGINNING OF A NEWLY PAVED STREET, IT DETERIORATES AT A LOT SLOWER RATE THAN IT DOES AT THE END OF THE LIFE.

AND SO THE, THE, UH, THE SCIENCE IS TO APPLY THE RIGHT TREATMENT TO THE RIGHT STREET AT THE RIGHT TIME TO PUSH THAT DETERIORATION CURVE EVEN FURTHER OUT IN THIS LIFECYCLE.

SO CLASSICALLY, A NEWLY PAVED STREET IN THE FIRST THREE TO FIVE YEARS, YOU'LL GET A CRACK SEAL.

'CAUSE MOISTURE IS, IS THE PRIMARY WORST ENEMY TO THE CONDITION IN THE STREETS.

IT'S WHAT, WHEN IT INFILTRATES, UH, THE PAVEMENT ON TOP, IT'LL, THAT'S WHAT CAUSES POTHOLES.

AND THEN IT JUST GOES REALLY BAD FROM THERE.

SO YOU'LL SEE A CRACK SEAL, AND THEN MAYBE AT FIVE TO SEVEN YEARS, UH, YOU'LL SEE A THIN SURFACE TREATMENT, LIKE A SEAL COAT, UH, A SLURRY SEAL.

AND THEN MAYBE AT THE EIGHT TO NINE YEARS, YOU'LL SEE A CHIP SEAL, AND THAT'S THE MORE COARSE, UH, UH, TREATMENT TOGETHER WITH AN EMULSION.

WHAT THAT DOES IS IT SEALS THE STREET, PREVENTS MORE MOISTURE FROM PREMATURELY, UM, UH, DETERIORATING THE STREET AND PUSHES THAT LIFECYCLE OUT FURTHER.

SO WE HAVE 8,000 LANE MILES OF STREETS IN OUR CATALOG RIGHT NOW, UH, AS A SYSTEM, ABOUT 74% OF THOSE ARE AT SATISFACTORY OR ABOVE.

UH, EVERY THREE YEARS, WE DRIVE THE STREETS WITH THIS APPARATUS THAT MEASURES HOW BUMPY IT IS, TAKES VIDEO, UH, OBSERVES, UH, DIFFERENT TYPES OF FATIGUE LIKE CRACKING, UH, POTHOLES, HEAVING, UH, SO THAT TO DETERMINE ON AN ANNUAL PROGRAM BASED ON THE BUDGET THAT WE HAVE, WHAT THOSE TREATMENTS ARE.

UH, BUT I DO HEAR YOU AND UNDERSTAND THAT THAT COURSE TREATMENT, IT'S FOUND TO BE THE MOST DURABLE LOW COST TREATMENT, ALTHOUGH IT'S NOT THE BEST CONDUCIVE FOR SKINNING YOUR KNEES OFF SKATEBOARDS.

AND, UH, WE DO HEAR THAT FROM COMMUNITIES, UH, AND WE DO RESPOND TO THOSE, UH, ON A, ON A REGULAR BASIS.

THANK YOU SO MUCH.

THAT'S A, A, A GREAT ANSWER.

SO THAT CHIP AND SEAL THAT INDICATES AN OLDER STREET, THEN, UH, THAT, THAT IS, IS LATER IN, IN ITS LIFE CYCLE.

IT'S, UH, LIKE MIDLIFE.

OKAY.

GOT IT.

AND I'LL PASS THAT ALONG.

THAT, UH, INFORMATION FOR, FOR THOSE THAT WERE, THERE WERE JUST QUESTIONS THAT'S TO, YOU KNOW, WHY DID ONE STREET GET ONE TREATMENT AND WHY DID THE OTHER STREET GET A DIFFERENT TREATMENT? AND LIKE YOU SAID, EVERYBODY LOVES THAT SMOOTH, SILKY STREET, UH, AND NOT SO MUCH, UH, THE CHIP AND SEAL, BUT I COMPLETELY UNDERSTAND.

WE'VE GOTTA BE, UM, YOU KNOW, UH, A PENSION PENNIES AT THE CITY AND, AND TRYING TO USE, UH, THE, OUR, OUR CITIZENS' TAX DOLLARS AS EFFICIENTLY AS POSSIBLE.

UM, ANOTHER QUICK QUESTION.

UH, AND THIS HAS COME UP IN, IN, UH, VARIOUS PARTS OF THE DISTRICT, BUT THERE WILL BE ONE STREET THAT FOLKS ARE CONCERNED ABOUT IN TERMS OF SAFETY, IN TERMS OF

[00:30:01]

CROSSINGS, IN TERMS OF TRAFFIC.

AND, AND, AND, UM, AND I'M HOPING TO DO THIS ON A DISTRICT-WIDE BASIS, UH, VERY SOON.

BUT I'D LIKE TO GET KIND OF A, A, A MORE UNIVERSAL, UH, UH, LIST OF IN FEEDBACK FROM MY CONSTITUENTS ON EXACTLY, YOU KNOW, WHICH, UH, UH, STREETS ARE OF THE HIGHEST CONCERN, AND THEN COMMUNICATE WITH Y'ALL AND THEN GO BACK AND, AND RELAY THAT TO, UM, TO THE CONSTITUENTS.

BUT IF THERE WAS, UH, AND, AND LET ME JUST USE THE EXAMPLE ONE THAT, THAT WE WERE RECENTLY DISCUSSING A BERKMAN, UH, BETWEEN, UH, 51ST STREET AND, UH, TWO 90.

UM, A LOT OF NEW HOUSING IS GOING IN, IN THAT PART OF AUSTIN AND WINDSOR PARK, BASICALLY.

UH, UH, AND THERE IS A, UH, A LOT OF, YOU KNOW, UH, CUT THROUGH TRAFFIC ALSO BETWEEN, UH, UH, TWO 90.

UH, IF YOU TAKE BERKMAN, YOU CAN REALLY WEAVE YOUR WAY ALL THROUGH DOWNTOWN.

SO I THINK THERE'S A LOT OF, UH, FOLKS THAT, THAT COMING OUT FROM, UH, MAINOR AND FROM ELGIN AND WHATNOT, THAT, THAT WORK DOWNTOWN THAT ARE, UH, CUTTING THROUGH THERE.

AND THERE HAVE BEEN, UH, UH, CONCERNS ABOUT THAT.

UH, HOW COULD WE, OR WHO WOULD BE THE BEST CONTACT, WHAT WOULD BE THE BEST WAY TO, TO KIND OF COMMUNICATE BETWEEN THE DEPARTMENT AND THE COUNCIL OFFICE, UH, AND, UH, THE, THE, THE CITIZENS, THE RESIDENTS, UH, ABOUT, YOU KNOW, WHAT WE CAN DO, UH, YOU KNOW, THEY WANNA KNOW KIND OF WHAT THE PLANS ARE.

THEY WANT TO KNOW, YOU KNOW, WHAT ARE THE OPTIONS.

IF THERE'S ANYTHING WE CAN DO, UH, UH, UH, SUGGESTIONS, DIRECTOR, MOST CERTAINLY.

AND, AND WE DO GET CALLS OF THAT, THAT MANNER, UH, THROUGHOUT THE CITY.

UH, I WOULD ENCOURAGE FOLKS THAT ARE EXPERIENCING ISSUES WITH TRAFFIC OR SPEEDING OR, UH, ANYTHING SAFETY RELATED IN THE PUBLIC ROADWAY TO UTILIZE A 3 1 1 SYSTEM.

UM, THERE'S GONNA BE A FOLLOW UP PRESENTATION ON THAT, BUT OUR, ONE OF THE DIVISIONS THAT I SHOWED PRIOR ARE TRANSPORTATION ENGINEERING DIVISION.

WE HAVE THREE, WHAT WE CALL AREA ENGINEERS.

AND THEY'RE EACH ASSIGNED A SECTION OF THE CITY TO RESPOND TO, UH, UH, COMMUNITY ISSUES, JUST LIKE AS YOU JUST DESCRIBED.

AND IF THEY USE THE 3 1 1 SYSTEM, THEN WE CAN MAKE RECORD OF THAT.

WE CAN TRACK IT, AND THEN WE CAN ENSURE WE FOLLOW UP WITH THAT CONTACT INFORMATION WITH THAT COMMUNITY MEMBER, UH, ON THE, UH, ALTERNATIVES AND TREATMENTS, UH, THAT ARE AVAILABLE FOR US TO ALLEVIATE, UH, THAT CONCERN.

WE DO WORK REALLY CLOSELY WITH OUR VISION ZERO PROGRAM, UH, AND WE TRACK AND WORK WITH, UH, OUR, UH, A PD, WE'VE IDENTIFIED WHAT WE CALL THE HIGH CRASH NETWORK.

AND SO WE, UH, MANY TIMES WILL PRIORITIZE, UH, IMPROVEMENTS IN SAFETY, UH, TREATMENTS TO THOSE AREAS IN RESPONSE, UH, TO THOSE CALLS AND THAT FEEDBACK, BUT CERTAINLY INVITE THAT FEEDBACK.

AND THAT'S THE TRANSPORTATION ENGINEERING DIVISION WITHIN ENGINEERING AND PROJECT DELIVERY? YES, THAT'S CORRECT.

OKAY.

GOT IT.

AND, AND I JUST WANTED TO SAY THAT Y'ALL HAVE DONE A LOT ON BERKMAN.

UH, THERE'S A PEDESTRIAN, UH, BEACON THAT WAS NOT THERE BEFORE.

THERE ARE NUMEROUS, UH, UH, THERE'S BIKE LANES NOW THAT THAT, BUT, UH, UM, THIS IS THE STORY OF THE CITY OF AUSTIN.

THE GROWTH AND THE TRAFFIC KIND OF CONTINUES DESPITE THE IMPROVEMENTS THAT WE MAKE.

UH, YOU KNOW, THERE'S JUST A, A LOT GOING ON IN A VERY DYNAMIC CITY, UH, AND, UH, AND, AND, YOU KNOW, WE'RE ALL STRUGGLING TO, TO KEEP UP AND MAINTAIN THAT, THAT QUALITY OF LIFE.

BUT I APPRECIATE IT.

YES, SIR.

I APPRECIATE THAT.

I THINK THERE WAS A COLLECTIVE GROAN WHEN YOU SAID THE WORD CHIP SEAL.

'CAUSE I THINK ALL OF OUR OFFICES HEAR ABOUT THOSE AND, YOU KNOW, TRY TO MANAGE AS, AS BEST WE CAN TO MAKE SURE THAT OUR CONSTITUENTS ARE GETTING THE BEST SERVICES.

BUT THERE ARE DIFFERENT COSTS AND DIFFERENT TIMELINES TO THESE DIFFERENT TREATMENTS AS AS APPROPRIATE.

BUT I THINK WE'VE PROBABLY ALL GOTTEN CALLS ABOUT THE, THE CHIP SEAL MORE QUESTIONS, WANNA MAKE SURE I'M NOT MISSING ANY HANDS.

UM, I APPRECIATE THE PRESENTATION.

I ALSO THOUGHT OF, UM, ONE OTHER TOPIC THAT IS NOT UNDER THE CITY'S PURVIEW, AND THAT IS THAT THERE ARE SOME ROADS THAT PEOPLE DRIVE ON THAT ARE PRIVATE ACCESS.

UM, SOMETIMES WE'LL GET CALLS ABOUT POTHOLES IN THOSE SITUATIONS, BUT IT'S NOT A CITY OWNED RIGHT OF WAY.

AND SO THERE JUST MAY BE ISSUES THAT PEOPLE ARE CALLING IN TO 3 1 1 OR CALLING OUR OFFICES THAT ARE ACTUALLY IN THE HANDS OF WHOEVER THAT PROPERTY OWNER IS AND TRYING TO MAKE SURE THAT THEY'RE MAINTAINING, UM, THOSE EASEMENTS AND ACCESSES, UM, AS APPROPRIATE.

SO I KNOW THERE'S A FEW OTHER SITUATIONS THAT WE'VE GOTTEN CALLS ABOUT THAT ULTIMATELY THEY'RE, THEY'RE NOT CITY RIGHT OF WAY, AND WE CAN'T SPEND CITY RESOURCES ON FIXING THEM.

SO THAT'S JUST ANOTHER LAYER OF SOME OF THESE CONVERSATIONS ABOUT ROAD MAINTENANCE.

AND IF THERE'S NO FURTHER QUESTIONS, I THINK WE'LL MOVE ON TO THE NEXT TOPIC.

THANK YOU.

THANK YOU.

ITEM NUMBER FOUR IS GONNA

[4. Resident Mobility Concerns: How to report issues and what to expect.]

BE RESIDENT MOBILITY CONCERNS, HOW TO REPORT ISSUES, AND WHAT TO EXPECT PRESENTED BY OUR VERY OWN JEFF STENSON.

HELLO EVERYONE.

GOOD AFTERNOON CHAIR, UH, VICE CHAIR AND, UH, COMMITTEE MEMBERS.

I'M JEFF SIMPSON.

I'M THE PUBLIC INFORMATION AND MARKETING PROGRAM MANAGER FOR AUSTIN TRANSPORTATION AND PUBLIC WORKS.

I'M GONNA TAKE JUST A COUPLE MINUTES

[00:35:01]

TO TALK THROUGH, UM, KIND OF HOW WE HANDLE THOSE CUSTOMER SERVICE REQUESTS THAT PRIMARILY COME TO US THROUGH 3 1 1.

UH, FIRST IS REALLY HOW TO REPORT THOSE ISSUES TO 3 1 1 OR TO, TO THE, TO THE DEPARTMENT TO GET THOSE TAKEN CARE OF.

IT'S REALLY ON A RESPONSIVE BASIS FOR MANY OF OUR, OUR ISSUES.

YOU CAN DO THAT BY CALLING THREE ONE ONE THAT CALL CENTER THERE.

UH, YOU CAN ALSO DO THAT BY GOING, OH, I'M SO SORRY.

I NEED TO HIT THE BUTTON MYSELF.

IT'S SELF-EMPOWERED.

UM, YOU CAN ALSO, UM, WHEN YOU CALL 3 1 1 OR USE THE, THE 3 1 1 MOBILE APP OR THE WEBSITE, YOU CAN THEN SELECT THAT SERVICE REQUEST ON THERE.

UH, WE ARE WORKING WITH 3 1 1 TO SIMPLIFY OR KIND OF REFRESH THE, THE TITLES FOR SOME OF THOSE.

THEY MAKE MORE SENSE FOR FOLKS IN THE GENERAL PUBLIC.

UM, BUT ON THERE, IT'LL ASK YOU THE LOCATION AND ALSO TO EXPLAIN THE CONCERN THAT YOU MAY HAVE.

UM, YOU'LL OBTAIN A TRACKING NUMBER, AND THAT TRACKING NUMBER IS CARRIED THROUGH THE SYSTEM TO MAKE SURE THAT IT IS, UH, CLOSED OR COMPLETED, IN OTHER WORDS, UH, IN A TIMELY MANNER.

AND WE TRACK THOSE FOR ALL TYPES OF SERVICE REQUESTS THAT WE RECEIVE.

UH, WE ARE ONE OF THE BIGGER DEPARTMENTS AS FAR AS, UH, CSRS OR, UH, CUSTOMER SERVICE REQUESTS, PUBLIC SERVICE REQUESTS THAT COME IN.

AS FAR AS THE, THE, THE MOST FREQUENT ONES THAT WE DO RECEIVE, UH, SEVERAL OF THE TOP 10 IN THE CITY THAT YOU'VE SEEN IN OTHER PRESENTATIONS RECENTLY, UM, ARE ACTUALLY RELATED TO, UH, AUSTIN TRANSPORTATION AND PUBLIC WORKS.

UH, WHAT, WHAT THE PUBLIC CAN USUALLY EXPECT IS A CALLBACK, UH, WITHIN 48 HOURS, ESPECIALLY IF WE NEED ADDITIONAL INFORMATION AND IN ORDER TO ADDRESS THAT CONCERN, UH, IF IT'S SOMETHING LIKE A SIGN THAT IS, IS KNOCKED DOWN, OR, UH, A ROAD SEND THAT MAYBE, OR MAYBE A, A TRAFFIC SIGNAL THAT IS AIMED IMPROPERLY, UM, THOSE CAN TYPICALLY BE CLOSED OR COMPLETED WITHOUT, UH, THAT, THAT FOR ONE-ON-ONE CONTACT.

BUT PRIMARILY FOR MANY OF THESE, UH, WE DO TRY TO TOUCH BACK WITH THAT CONSTITUENT WITHIN A 48 HOUR PERIOD.

UM, WE MAY ALSO REQUEST ADDITIONAL INFORMATION FROM THEM TO BE ABLE TO, TO COMPLETE THAT, THAT REQUEST AND UNDERSTAND THEIR CONCERN FULLY.

UH, THAT'S IN ADDITION TO REVISITING THE, THE LOCATION ITSELF AND ALSO PROVIDE THEM AN ESTIMATED TIME TO ACTUALLY HAVE THIS ISSUE RESOLVED.

UH, ONE ITEM THAT ALSO IS THAT WE CAN PROVIDE A WIT WRITTEN RESPONSE TO THAT CONSTITUENTS HOME OR EMAIL ON SPECIFIC ISSUES, UH, ESPECIALLY WHEN IT COMES RELATED TO SOME OF THE ENGINEERING, UH, MATTERS WHERE THERE MAY NEED TO BE A LITTLE MORE ANALYSIS PUT INTO IT.

AND THIS IS AN OVERALL LOOK, A NICE LITTLE PIE OF THE 82,500 EVEN NUMBER, UH, CUSTOMER SERVICE REQUESTS THAT WE SAW LAST YEAR.

THIS IS CALENDAR YEAR 2023.

SO FROM JANUARY 1ST TO DECEMBER 20, DECEMBER 31ST, THIS IS WHAT ALL THE CUSTOMER SERVICE REQUESTS THAT CAME INTO AUSTIN TRANSPORTATION AND PUBLIC WORKS.

YOU CAN SEE THE BULK OF THEM, UH, WERE PER FOR PARKING VIOLATION ENFORCEMENT, FOLLOWED BY TRAFFIC SIGNAL MAINTENANCE.

UH, THAT'S FOR, UM, TRAFFIC SIGNALS OR PEDESTRIAN HYBRID BEACONS.

UH, ADDITIONALLY YOU'LL SEE THE SHARED MICRO MOBILITY, SO THAT'S SCOTERS OR DOCKLESS BICYCLES.

UM, OFTENTIMES THE, THE MOST COMMON REQUEST ON THERE IS, UM, THEM BLOCKING THE ROADWAY OR IMPROPERLY STORED, OR ANOTHER TYPE OF MANAGEMENT ISSUE WHERE WE RELAY THOSE OFF TO THOSE INDIVIDUAL PROVIDERS OR ADDRESS THOSE, UM, IN A VERY CLOSE AND QUICK MANNER.

UM, THAT HAS A MUCH FASTER TURNAROUND TIME THAN A 48 HOUR PERIOD.

UH, YOU CAN SEE OVERALL THOUGH, AND THEN, AND THEN THE PIE CHART GETS A SMALLER, THOSE LISTS GO, UH, BEYOND THAT, UM, YOU CAN SEE THAT PIE CHART CONTINUES THERE, ABOUT 91, ALMOST 92% OF ALL REQUESTS THAT HAVE COME IN LAST YEAR WERE COMPLETED ON TIME.

UH, AND THAT'S SOMETHING THAT WE WANNA STRIVE FOR IS AT LEAST 90%, UH, COMPLETION.

UH, OF THOSE, I WANTED TO JUST, JUST DIVE INTO OUR TOP THREE HERE.

UH, I'LL ACTUALLY HAVE OUR TOP SIX REALLY QUICK.

YOU CAN SEE, UH, WITH PARKING VIOLATIONS, WE HAD ALMOST 15,000, ALMOST MORE THAN 15,500.

THEY HAD A 99.8%, UH, ON TIME COMPLETION RATE.

UH, IT DOES HELP THAT WE HAVE CREWS THAT ARE OUT ON OUR, IN THE FIELD, UH, THROUGHOUT THE DAY, ESPECIALLY DURING THOSE, UH, THOSE, UH, PARKING HOURS, THE PARKING ENFORCEMENT HOURS TO ADDRESS THOSE NEEDS.

UH, SIGNAL MAINTENANCE, ALSO ABOUT 96%, 95% FOR THOSE SHARED MICRO MOBILITY REQUESTS.

YOU CAN SEE THOUGH, UM, THAT WE HAVE ABOUT 10 TO 15,000 FOR THOSE TOP THREE.

AND THEN IT DROPS SIGNIFICANTLY DOWN FOR, UH, TRAFFIC SIGN MAINTENANCE, ABOUT 4,500 ISSUES THERE LAST YEAR.

UM, THAT'S OFTENTIMES A SIGN KNOCKED DOWN OR, OR MISPLACED OR, OR MISED DUE TO WIND OR OTHER, UH, ENVIRONMENTAL FACTORS.

AND OF COURSE, POTHOLE REPAIR, UH, HAD ABOUT JUST UNDER 4,000.

UM, THAT ALSO, I WANTED TO HIGHLIGHT THAT NUMBER.

4,000 IS A FRACTION OF WHAT WE SAW FOR PARKING VIOLATIONS.

UM, THE SYSTEM IS VERY RESPONSIVE, AS YOU JUST HEARD MY DIRECTOR SPEAK ABOUT.

UH, WE HAVE CREWS THAT ARE DEDICATED TO KEEPING OUR RIGHT OF WAY, UH, WELL MAINTAINED, UH, ACROSS THE AREA, INCLUDING, UH, A TEAM THAT IS, UH, DEDICATED TO A MAIN, UH, TO SERVICING THOSE 3000 PLUS OR 4,000, UH, POTHOLE REPAIRS EVERY YEAR.

UM, THOSE COME TO US LARGELY THROUGH, UH, THE 3 1 1 SYSTEM AND CAN BE,

[00:40:01]

UM, THROUGH THE PUBLIC'S HELP TO BE ABLE TO HELP IMPROVE THOSE, UH, ROADWAYS, UM, AND THE STREET SYSTEM WITHIN OUR, UH, CITY.

ONE THING I DO WANNA HIGHLIGHT, WE HAD A FEW THAT FELL BELOW THAT 50% ON TIME THRESHOLD.

UH, THEY INCLUDED SOME ISSUES WITH PERHAPS TREE ISSUES IN THE RIGHT OF WAY, BICYCLE AND PEDESTRIAN ISSUES INVOLVING OUR, OUR URBAN TRAILS OR, OR BICYCLE NETWORK.

UH, PERHAPS A BOOTING COMPLAINT.

AND ALSO THE, UH, USING OUR PAY BY PHONE APP.

THAT'S THE PARK, A TX APP THAT YOU USE FOR PAID MARKING.

UH, WE ARE, UH, WE HAVE, UM, FLAGGED A LOT OF THOSE AND ARE LOOKING THROUGH A LOT OF THE PROCESS ISSUES.

SOME OF IT MAY BE A STAFFING ISSUE OR OTHERWISE, UM, BUT, BUT WE ARE MAKING SURE THAT MOST OF THESE, UH, THESE WILL ALL BE, UM, UH, IN A MUCH HIGHER COMPLETION RATE AND THAT WE'VE KIND OF FOUND THOSE ISSUES TO MAKE SURE THAT WE MOVE THOSE BEYOND SO THEY'RE NOT CONTINUALLY DEFICIENT.

UM, SOME OF THESE ALSO JUST REQUIRE ADDITIONAL FOCUS FOR OUR DEPARTMENT LEADS TO, TO BE ABLE TO DO THAT.

ONE THING WE WANT TO DO IS HELP THE PUBLIC UNDERSTAND THAT RELATIONSHIP THEY HAVE WITH THE CITY AND THE CITY STAFF AND THE DEPARTMENTS THAT SERVE THEM ON A DAY-TO-DAY BASIS.

UH, WE HAVE SEVERAL, UH, CAMPAIGNS, UH, THAT ARE EITHER THROUGH PAID OR NON-PAID.

UH, WE CALL IT ORGANIC, UH, SOCIAL MEDIA POSTS.

UM, ONE OF 'EM YOU'LL SEE UP THERE ON THE LEFT SIDE IS A SHARED MICRO MOBILITY, UH, SAFETY CAMPAIGN.

UH, WE LAUNCHED THE RIDE PARK YIELD CAMPAIGN LAST SUMMER, UH, AND WE RAN THAT THROUGH THE FALL AND WE, WE CYCLED IT DOWN, UM, AFTER KIND OF THAT, THAT, THAT FALL, UH, PEAK SEASON FOR SCOOTER RIDING WHEN IT GOT A LITTLE COLDER.

AND WHEN WE SEE THOSE SCOOTER TRIPS DROP, UH, THOSE ARE TARGETED IN A LOT OF AREAS WHERE WE SEE HIGH RIDERSHIP, ESPECIALLY HERE IN DOWNTOWN WEST CAMPUS, SOUTH CONGRESS, UH, THOSE AREAS TO, UH, ENCOURAGE PEOPLE.

UH, THIS IS ALSO TARGETING A SPECIFIC AGE GROUP AND OTHER, UH, FACTORS THERE TO MAKE SURE THAT WE, UH, UH, DIAL IN ON THE PEOPLE WHO ARE MOST OFTEN USING SCOOTERS, UM, TO MAKE SURE THAT THEY'VE KIND OF UNDERSTAND THE RULES OF THE ROAD AND HAVE A BEST PRACTICE ON THERE.

UH, WE ALSO ARE, UH, INCORPORATING SEVERAL SERVICE REQUEST CAMPAIGNS INTO OUR, UH, CYCLE AS WE OPERATE ON OUR SOCIAL MEDIA PLATFORMS TO MAKE SURE THAT THE PUBLIC IS AWARE OF THE DIFFERENT WAYS THAT THEY CAN, UH, MAKE US AWARE.

LIKE I HAD MENTIONED A LITTLE BIT AGO.

UM, FINALLY WE HAVE ALL OF OUR INFORMATION UP THERE.

YOU CAN ALWAYS GO TO AUSTIN TEXAS.GOV AND CLICK THE 3 1 1 1 BUTTON AT THE TOP, UH, RIGHT HAND SIDE THERE, UH, BY THE TRANSLATE BUTTON THAT'LL TAKE YOU RIGHT TO THAT CUSTOMER SERVICE FORM.

UH, SO FOLKS CAN REPORT THOSE AT ANY TIME.

UH, I ALSO RESPOND TO A LOT OF OUR SOCIAL MEDIA POSTS WITH THAT SPECIFIC LINK, SO THAT WAY IF FOLKS ARE MENTIONING AN ISSUE, THE PUBLIC IS MENTIONING AN ISSUE, WE CAN ADDRESS IT THERE.

OF COURSE, WE ARE ALL FOUND@AUSTINTEXAS.GOV SLASH TPW AND I'M OPEN FOR ANY QUESTIONS.

THANK YOU.

I SEE VICE CHAIR CADRY HAS HIS HAND RAISED.

YEAH.

WHICH I GUESS FOR THE SAKE OF THIS MEETING, IT'S A CITY MANAGER WHO HAS HIS HAND RAISED.

YEAH, IT DOES.

THAT'S WHAT IT SAYS ON THIS DEVICE.

YEAH.

OH, UM, YEAH, I'M NOT A CITY MANAGER THOUGH.

OKAY.

UM, THANK YOU FOR THE PRESENTATION.

I JUST HAD A, A FEW QUESTIONS UNDER COMMENTS.

YOU KNOW, MICRO MOBILITY IS A, IS A, IS A BIG THING IN D NINE AND WE GET A LOT OF 3 1 1, UH, CALLS, COMPLAINTS, CONCERNS, UH, AROUND THAT.

UH, I, I, I WAS WONDERING, WHEN IT COMES TO PARKING ISSUES, DOES THAT CAPTURE WHEN FOLKS PARK AND BIKE LANES? IT DOES.

IT DOES.

OKAY.

YES.

YEAH, SO, SO I MEAN, SOMETHING THAT WE REALLY WANNA LOOK INTO.

WE ESPECIALLY GET A LOT OF, UH, 3 1 1 CALLS AND, AND, UH, CALLS INTO OUR OFFICES AND EMAILS INTO OUR OFFICE WHEN IT COMES, YOU KNOW, AROUND SOUTH BY, WHICH STARTS IN ABOUT, UH, YOU KNOW, TWO MONTHS, UH, IS BIKE LANE BLOCKAGES, UH, ON, ON CONGRESS.

UH, AND, AND I THINK WHAT WE WANNA LOOK AT IS IF WE COULD LOOK INTO REREGULATE REGULATIONS THAT WE COULD PUT INTO PLACE ON ENFORCEMENT AND COMMUTING THIS TO THE PUBLIC AND, AND VENDORS AND WHATNOT.

MM-HMM, .

SO, UH, THAT'S IT, THAT'S ALL I HAD TO SAY.

IT WAS MORE OF A QUESTION SLASH COMMENT, SO THANK YOU.

THANK YOU SO MUCH.

AND I'LL ADD THAT IT'S BEEN, UM, IT HAS BEEN REQUESTED BY THE URBAN TRANSPORTATION COMMISSION THAT WE TAKE A LOOK AT THE REGULATIONS AROUND PARKING IN THE BIKE LANE BEING ALLOWED, UNLESS IT IS SIGNED AND NOTICED THAT YOU CAN'T, VERSUS FLIPPING THAT AND SAYING THE EXPECTATION AND THE STANDARD SHOULD BE THAT YOU'RE NOT ALLOWED UNLESS THERE'S A SPECIFIC SITUATION LIKE MUSICIAN LOADING AND UNLOADING, WHERE MAYBE THAT'S JUST THE ONLY PLACE TO DO THAT.

SO WE'RE, UH, STARTING THAT CONVERSATION.

IF YOU'D LIKE TO JOIN IN, I THINK WE'D BE GREAT PARTNERS IN AND LOOKING INTO THOSE DETAILS AND WHAT IS POSSIBLE.

I WOULD LOVE TO JOIN IN.

YEAH, GREAT.

SIGNING PEOPLE UP FOR SUB QUORUMS ON THE SPOT.

I LOVE THAT.

UM, I HAVE A QUESTION.

SO FIRST OF ALL, I LOVE THE PIE CHART AND ALL THE DATA AND DETAILS ABOUT THESE CALLS THAT YOU PRESENTED.

IS THAT INFORMATION ON A PUBLIC FACING WEBSITE WHERE WE CAN CLICK AROUND OR IS THAT SOMETHING THAT'S MORE INTERNAL? I COULD, IT'S AN INTERNAL DOCUMENT.

I HAVE AN INTERNAL SPREADSHEET.

UM, I COULD POST THAT SOMEWHERE.

I COULD ACTUALLY PUBLISH THIS REPORT IF YOU OH, INTERESTING.

SO CHOOSE, UM, ON

[00:45:01]

OUR, AT THE FOOTER IS A KINDA A MEDIA RELEASE, UM, IF THAT WOULD BE HELPFUL ALSO FOR THIS, UM, THAT INFORMATION HAS CURRENTLY, IT, IT SOLELY HAS THE, AND WE CAN ADD MORE INFORMATION TO IT IF IT, IF NECESSARY.

IT HAS THE, UM, TOTAL CALLS AND TOTAL ON-TIME COMPLETED, UH, ITEMS ON THERE.

AND THEN OF COURSE, THAT PERCENTAGE THAT WE'RE ABLE TO DERIVE IF YOU'RE SEEKING ADDITIONAL INFORMATION, PERHAPS WHAT, WHAT AN ON-TIME COMPLETION DURATION IS FOR EACH OF THOSE.

I CAN PULL THAT FOR EACH OF THE, OF THE CUSTOMER SERVICE REQUEST CATEGORIES AND INCORPORATE THAT INTO, UH, INTO THAT POSTING.

THAT WOULD BE FASCINATING.

I MOSTLY WANTED TO DRILL DOWN INTO A SIMILAR QUESTION TO WHAT VICE CHAIR CADRE ASKED, WHICH WAS, YOU KNOW, WHERE IS SOMETHING LIKE A PARKING INFRACTION IN A BIKE LANE AND WHAT MAKES THAT SEPARATE FROM BICYCLE PEDESTRIAN ISSUES? YOU KNOW, JUST KIND OF DRILLING DOWN INTO WHAT PEOPLE ARE ACTUALLY SENDING IN AND, AND HOW YOU'RE ORGANIZING THE DATA AND, AND PERHAPS TO SPEAK TO THAT AND ALSO IN RESPONSE TO WHAT, UH, UH, AN ISSUE YOU BROUGHT UP HERE RECENTLY AT A PREVIOUS COUNCIL MEETING OR PRE PREVIOUS COMMITTEE MEETING, WE CREATED THAT DASHBOARD ON, UM, AUTONOMOUS VEHICLES AND, UM, SHOWING INCIDENT TRACKING AS WE HAVE IT IN OUR SYSTEM.

WE CREATED THAT, WE HAVE THAT DATA IN AN EXCEL SPREADSHEET, BUT IT HAS A LOT MORE INFORMATION NOW AND THAT, THAT, THAT PLATFORM IS NOW EMBEDDED AS A POWER BI DASHBOARD ON THE AUTONOMOUS VEHICLES WEBSITE.

UM, WE COULD, I WILL SEE IF THERE'S A WAY FOR US TO, UM, FIND A WAY TO ACTUALLY HAVE THAT LIVE FEED OR HAVE SOME SORT OF LIVE ILLUSTRATION OR VISUAL THAT WOULD BE ABLE TO HELP THAT AND, UM, PUT THAT ON THE TRANSPORTATION PUBLIC WORKS DEPARTMENT WEBSITE.

OH, THAT WOULD BE FANTASTIC.

I KNOW THAT THE TRANSPORTATION DEPARTMENT HAS ALWAYS KEPT PUBLIC DATA LOGS AND OPEN PORTALS FOR PEOPLE TO BE ABLE TO USE, BUT THEY ARE DEFINITELY NUMBERS AND COLUMNS AND YOU'VE KIND OF GOTTA FIGURE OUT HOW YOU WANT THAT INFORMATION TO BE DISPLAYED.

YES.

TO BE ABLE TO, TO MAKE IT FUNCTIONAL.

THERE'S A LOT OF DATA IN THERE AND SOMETIMES IT NEEDS A LITTLE ING .

I'M AWARE.

, WE CAN WORK WITH YOU ON THAT.

THAT, THANK YOU.

I APPRECIATE THAT.

AND YOU HAD SPOKEN VERY BRIEFLY TO ANOTHER QUESTION I WAS GOING TO ASK, AND THAT IS IN, UM, WHAT'S THE LANGUAGE YOU USED RESOLVED ON TIME? YOU KNOW, ARE, ARE THERE SEPARATE EXPECTATIONS FOR EACH COMPLAINT THAT MIGHT COME IN, LIKE A PARKING VIOLATION? SEEMS LIKE IT NEEDS TO BE ADDRESSED FAIRLY QUICKLY, WHEREAS ANOTHER TYPE OF CALL OR ISSUE MIGHT TAKE A WEEK.

CAN YOU TALK A LITTLE BIT ABOUT THOSE TIMELINES? CORRECT.

SOME OF THE OTHER ISSUES MAY INVOLVE REACHING OUT WITH A PROPERTY OWNER.

UM, FOR INSTANCE, THERE WAS ONE OF THE, ONE OF THE DEFICIENT CATEGORIES WAS A TREE ISSUE IN THE RIGHT OF WAY THAT OFTENTIMES INVOLVES A CONVERSATION TO BE HAD WITH THAT PERSON OF TO OWN, WHICH THE PROPERTY OWNER, UH, WITH THE PROPERTY OWNER INVOLVED IN THAT.

MM-HMM.

, I MEAN, I, I'M NOT, UH, THE PROGRAM MANAGER FOR THAT, SO I DON'T WANNA SPEAK TOO MUCH ABOUT WHAT EXACTLY IS DETAILED ON THERE, BUT THERE ARE, SOMETIMES THERE MAY BE ENGINEERING NEEDS OR ENGINEERING, UH, EXPERTISE THAT'S BROUGHT INTO SOME OF THE, TO COMPLETING SOME OF THOSE CUSTOMER SERVICE REQUESTS.

MM-HMM.

PERHAPS IT'S A, IT'S A MODIFICATION OF, UM, THE CURRENT SYSTEM TO ADDRESS A, A, A SAFETY NEED THAT WAS IDENTIFIED THROUGH THE PUBLIC, UH, REPORTING PROCESS.

OKAY.

I KNOW THOSE, THOSE CAN GET TRICKY.

I HAD A, AN INSTANCE IN MY DISTRICT, I WENT OUT AND PERSONALLY MET WITH A HOMEOWNER AND OUR CITY ARBORIST AND RIGHT OF WAY WITH PUBLIC WORKS AT THE TIME, AND ALL THOSE DEPARTMENTS HAD TO BE IN THE LOOP.

YES.

BECAUSE IT WAS INVOLVED, THE ARBORIST, BUT ALSO RIGHT OF WAY AND TRYING TO FIND OUT THE CORRECT SOLUTION.

WONDERFUL.

YES.

FOR THOSE.

SO I, I KNOW THOSE CAN TAKE A LITTLE BIT MORE TIME BECAUSE OF EVERYBODY THAT'S INVOLVED.

UM, I THINK THAT'S ALL I HAVE.

I JUST, I'LL, I'LL SAY FOR, FOR MY LAST COMMENT, I REALLY APPRECIATE THE NEW APP.

I USE THE 3 1 1 APP TOO.

I KNOW PEOPLE THINK SOMETIMES WE HAVE MAGICAL WAYS OF GETTING THINGS DONE, BUT I HAVE HONESTLY FOUND WHEN I SEE SOMEONE WHO'S RUN OVER A STREET SIGN OR SOMETHING LIKE THAT, I'LL JUST PLUG IT IN ON THE APP.

AND I DID THAT THE OTHER DAY AND NOTICED THE WHOLE APP WAS NEW, UM, THAT IT NOT ONLY HAD INFORMATION FOR ME TO BE ABLE TO PLUG IN THE CORRECT CATEGORY, WHICH HAS BEEN EXPANDED OVER THE YEARS, BUT ALSO HAD OTHER NEWS THAT MIGHT BE PERTINENT THAT THE CITY IS WORKING ON.

SO IT HAD KIND OF SOME ARTICLES ABOUT OTHER PROJECTS AND AND MAINTENANCE HAPPENING IN THE AREA, WHICH I THOUGHT WAS FASCINATING.

DO YOU HAVE ANY QUESTIONS, COUNCIL MEMBER VELA? YES.

ALTHOUGH, FIRST OF ALL, I JUST WANNA SAY GREAT TO SEE YOU, JEFF, AND, AND SO HAPPY THAT YOU'RE, UH, YOU'RE WITH THE CITY.

UH, AND UH, IT'S NICE TO NOT BE HERE EVERY DAY, TO BE HONEST.

I DO APOLOGIZE.

.

I HAVEN'T BEEN IN THE ATRIUM IN QUITE SOME YEARS, BUT YES.

YEAH, WELL, WE'RE TRYING TO DO OUR PART WITH THE, UH, THE ISSUES WITH COMMUTING AND THINGS LIKE THAT.

YES, LORD.

UH, AND UH, ONE OF THE QUESTIONS, AND I, I GOT TO CONFESS, I GOT, I DOWNLOADED THE THREE ONE WEB APP.

I STARTED USING IT.

I HAVE NOT, I HAVE FALLEN OFF ON MY, UH, UH, USING OF IT AGAIN, TRYING TO LEARN IT JUST TO, YOU KNOW, SO I CAN BE MM-HMM.

, UH, UP TO SPEED WITH, WITH, UH, WHERE MY, MY CONSTITUENTS ARE.

UM, BUT ONE OF THE ISSUES THAT I'VE HEARD REPORTED NOT SO MUCH RECENTLY, AND I WAS JUST WONDERING IF THERE WAS A CHANGE, WAS THAT SOMEONE WILL REPORT SOMETHING

[00:50:01]

ON THE 3 1 1 APP AND THEY WILL GET A, LIKE A CLOSED NOTIFICATION.

EXACTLY.

AND THAT'S VERY, THEN IT'S NOT CLOSED.

UH, AND THAT'S FRUSTRATING TO THEM.

AND I'VE EXPLAINED TO THEM THAT THAT'S AN INTERNAL MORE LIKE IT'S BEEN PROPERLY REFERRED, SENT.

YES, YES.

UH, IS THAT STILL IS, ARE THEY STILL GETTING THE CLOSED NOTIFICATION OR, UM, BECAUSE I'M ALSO ONE OF THOSE PEOPLE THAT USES THE APP ALL THE TIME.

UH, .

'CAUSE I'M ONE OF THOSE GUYS THAT REPORTS A LOT.

UM, IT WILL STILL SEND YOU THE CLOSE NOTIFICATION.

UM, MY EXAMPLE IS THERE WAS A KNOCKED OVER, UH, UH, STOP SIGN, UH, NEAR THE A CC HIGHLAND CAMPUS THE OTHER DAY, UM, ABOUT A WEEK AGO.

AND I CAUGHT IT ON THE WAY TO THE PDC.

UM, IT SAID IT WAS CLOSED WITHIN, WITHIN 20 MINUTES, BUT I KNEW THAT THE CREW COULDN'T POSSIBLY, I MEAN, BUT IT WAS STILL, THE SIGN WAS STILL DOWN.

IT MEANS IT WAS ASSIGNED AND THEN IT'LL BE, IT'LL BE TRIAGED AND SENT OFF.

UM, AND THEN THAT CREW WILL BE ABLE TO CLOSE OUT.

UM, YEAH.

AS BASED ON, BASED ON THE EXPECTATIONS.

THE ONLY THING I WOULD ASK, UH, IS THAT COULD THAT CLOSE NOTIFICATION BE CHANGED TO LIKE REFERRED TO DEPARTMENT OR, YOU KNOW, SOMETHING BECAUSE I MEAN, I, WE, IT'S, IT'S ASTONISHING THE NUMBER OF CALLS AND COMPLAINTS WE GET ABOUT JUST THAT, YOU KNOW, THEY'RE LIKE, THIS IS NOT DONE, AND THEY CLOSE IT OUT.

YOU KNOW, I MEAN, AND, AND I, I TRY, I, I KNOW IT, I EXPLAIN IT, BUT JUST, UH, JUST, YOU KNOW, A POINT OF INFORMATION.

I AM HOPING THAT OUR FRIENDS AT AUSTIN 3 1 1 ARE WATCHING TODAY, .

UM, BUT I WILL TOUCH BASE WITH, UH, MY COLLEAGUE OVER THERE TOO, JUST TO EXPRESS THAT, UM, THAT SHE REFERENCED THIS REFERENCE, THIS CONVERSATION.

BUT YES, WE, BUT THAT'S ALSO PART OF OUR COLLABORATION WITH THEM.

WE DO A LOT OF, UH, SOCIAL MEDIA, UH, COLLABORATION POSTS TO KIND OF HELP PEOPLE UNDERSTAND THE DIFFERENT SERVICE REQUESTS THAT THEY HAVE.

UM, BUT PERHAPS ALSO UNDERSTANDING THE APP AND WHAT THOSE WORDS MEAN, UM, IS ALSO VERY HELPFUL.

THAT'S HOW A LOT OF THESE, UH, THAT'S THAT SCOOTER SAFETY CAMPAIGN ACTUALLY CAME FROM CONVERSATIONS WITH CITY COUNCIL MEMBERS AND CITY MANAGEMENT, UM, ABOUT HIGHLIGHTING THOSE NEEDS TOO.

THAT'S GREAT.

WELL, AGAIN, THANK YOU VERY MUCH.

THANK YOU.

I WILL SECOND THE INFORMATION ABOUT THE CONFUSION OF TICKETS BEING CLOSED.

I DID NOTICE THE LAST TIME THAT, WELL, THE FIRST TIME I USED THIS NEW APP, WHICH HAS BEEN THE ONLY TIME, UM, IF YOU PLUG IN YOUR EMAIL ADDRESS, IT WILL GIVE YOU ALL THE INFORMATION AND YOU CAN LOOK AT THE NOTES OF THE PERSON WHO RESPONDED TO THE ISSUE AND THEY'LL SAY, I SAW IT.

WE REPLACED THIS IN, YOU KNOW, THE SIGN AND THE POST AND WHATEVER ELSE NOTES ARE IN THERE.

AND SO YOU CAN ACTUALLY SEE ESSENTIALLY THE, THE WRITTEN LOG OF THE FOLKS WHO CAME TO FIX IT AND, AND HOW THEY DID IT.

SO IT'S PRETTY FASCINATING.

UM, AND I, I, I THINK MINE DIDN'T JUST SAY CLOSED, AND SO I DON'T KNOW IF IT'S BEEN FIXED, BUT, UM, IF IT HASN'T BEEN, I'M GONNA TRY THE NEW VERSION.

MAYBE THERE'S SOME HELP WITH THAT LANGUAGE, JUST LETTING FOLKS KNOW IT'S BEEN REFERRED.

UM, 'CAUSE WE'VE ALSO GOTTEN FOLKS THAT SAY THEY CLOSED THE TICKET AND THEY DIDN'T EVEN COME BY AND I DIDN'T SEE ANYONE COME OUT.

AND SO WE JUST WANNA MAKE SURE EVERYONE'S UNDERSTANDING THE SAME INFORMATION ABOUT, ABOUT THE PROCESS.

ANY FURTHER QUESTIONS? ALL RIGHT.

THANK YOU MR. STENZEL.

THANK YOU SO MUCH.

ITEM NUMBER

[5. Living Streets Program update.]

FIVE WILL BE OUR LIVING STREETS PROGRAM.

UPDATE.

A VERY EXCITING MOMENT.

OH, GOOD AFTERNOON CHAIR, VICE CHAIR MEMBERS OF THE, UH, MOBILITY COMMITTEE.

MY NAME IS KIRK SCANLAN AND I'M DIVISION MANAGER OF THE SMART MOBILITY OFFICE.

AND I'M JOINED TODAY BY MATT MAGE, WHO IS OUR PROGRAM MANAGER FOR THE LIVING STREETS PROGRAM.

AND LET'S SEE.

SO I'M JUST GONNA SET THE TABLE FOR THIS PRESENTATION.

AND JUST TO KICK IT OFF, I'D LIKE TO SAY I'M REALLY EXCITED ABOUT THIS.

WE ARE ABOUT TO TRULY LAUNCH A PROGRAM THAT WE HAD STOOD UP DURING THE PANDEMIC, WHICH WAS THE HEALTHY STREETS, WHICH IS CREATING SOFT CLOSURES THROUGHOUT RESIDENTIAL STREETS TO ESSENTIALLY FACILITATE, UH, SLOWER TRAFFIC AND BETTER SAFETY OUTCOMES, AS WELL AS PROVIDE, UM, WITHIN THE RIGHT OF WAY, UH, AN OPPORTUNITY FOR PEOPLE TO USE IT FOR OTHER MODES THAN SINGLE OCCUPANCY VEHICLES, AS WELL AS FOR SOCIALIZATION.

UM, AND WE'RE REALLY EXCITED FOR THIS NEXT ITERATION, WHICH IS GOING TO BE SLIGHTLY DIFFERENT FROM THE FIRST IN THAT FIRST IT'S GOING TO BE PART OF A BIGGER PROGRAM CALLED THE LIVING STREETS PROGRAM.

AND THE LIVING STREETS PROGRAM IS GOING TO INCLUDE HEALTHY STREETS, WHICH IS THE SOFT CLOSURE OF RESIDENTIAL STREETS, AS WELL AS NEIGHBORHOOD BLOCK PARTIES AND PLAY STREETS.

AND, UH, MATT'S GONNA HAVE A TON OF DETAIL ON ALL OF THAT.

UM, OVER THE LAST, UH, SIX, EIGHT MONTHS, WE'VE BEEN DONE A LOT OF PLANNING AND DEVELOPMENT OF THE APPLICATION PROCESS AND HOW TO, UM, ESSENTIALLY VET, UH, THE DIFFERENT TYPES OF STREETS AND AREAS THAT PEOPLE WANT TO USE, UM, THIS KIND OF ACTIVATION.

UM, AND ONE OF THE BIG, UH, STORYLINES IS THAT WE DIDN'T QUITE KNOW EXACTLY WHAT, UH, WHAT KIND OF RESPONSE WE WERE GONNA GET.

UM, WITH THE INITIAL

[00:55:01]

ACTIVATION OF HEALTHY STREETS, IT WAS MORE THE CITY IDENTIFIED AREAS TO PUT IT, BUT THIS TIME IT'S A CITIZEN, UH, RESIDENT, UM, LED PROCESS.

UM, THEY'RE THE ONES WHO NEED TO SUBMIT THE APPLICATION AND ESSENTIALLY DO SOME WORK TO MAKE SURE THAT THAT APPLICATION GETS PUSHED THROUGH.

UM, WE'VE HAD THE APPLICATION PORTAL OPEN FOR ABOUT TWO MONTHS, AND WE'VE RECEIVED ABOUT 60 CORRECT.

60 APPLICATIONS.

SO TO ME, ONE OF THE BIG TAKEAWAYS IS THAT WE'VE SEEN QUITE A, QUITE A GOOD RESPONSE ON THIS PROGRAM.

UM, MATT'S ALSO GONNA GO THROUGH SOME OF OUR FIRST INITIAL SOFT LAUNCHES, UM, FOR THE PROGRAM AS WELL AS A SCHEDULE FOR THE UPCOMING YEAR.

AND AT THE END, WE'LL OBVIOUSLY HAVE SOME TIME TO TAKE SOME, UH, SOME QUESTIONS.

SO WITH THAT, I'LL JUST HAND IT OVER TO MATT.

THANK YOU KIRK AND THANK YOU COMMITTEE FOR HAVING US OUT HERE TODAY.

IT'S MY PLEASURE TO ACTUALLY PRESENT THIS PROGRAM TO