Apr 22, 2024 Cap Metro

[00:00:03]

WITH THE QUORUM BEING ESTABLISHED, LET'S CALL THE MEETING

[I. Call to Order]

OKAY.

UM, AFTERNOON, HAPPY EARTH DAY TO EVERYBODY.

THANK YOU FOR JOINING US ON THE APRIL MEETING OF THE CAP METRO BOARD OF DIRECTORS.

TODAY IS MONDAY, APRIL 22ND.

WE ARE HERE IN THE CAP METRO BOARDROOM.

THE TIME IS 1207.

1207.

IT LOOKS, UM, LET'S SEE.

OUR FIRST IMAN, THE AGENDA IS GOING TO BE OUR

[II. Safety Briefing]

UH, MR. TEON, CAN YOU PROVIDE US A SAFETY BRIEFING TODAY? ABSOLUTELY.

THANK YOU.

AFTERNOON EVERYONE.

MY NAME IS GARDNER TABBAN.

I SERVE AS CAPITAL METRO'S EXECUTIVE VICE PRESIDENT SYSTEM-WIDE ACCESSIBILITY AND CHIEF SAFETY OFFICER HERE TO GIVE YOU YOUR SAFETY BRIEFING.

YOU ARE LOCATED HERE IN THE ROSA PARKS, UH, BOARDROOM, 29 10 EAST FIFTH STREET.

IN THE UNLIKELY EVENT OF AN EMERGENCY, STAFF AND OR SECURITY OUT IN THE HALL WILL CALL 9 1 1.

AEDS ARE LOCATED, UH, BY ELEVATORS ON FIRST AND THIRD FLOORS.

IN THE UNLIKELY EVENT, UH, REQUIRING AN EVACUATION, PLEASE USE THE DOORS NEAREST YOU.

IF THE EMERGENCY IS OUTSIDE, PLEASE UH, MAKE YOUR WAY TO THE MAIN LOBBY OR OTHER EXITS YOU'LL BE GUIDED TO.

ALSO, IF YOU HAVE MOBILITY CHALLENGES, UH, PLEASE DO NOT EXIT OUT OF THIS DOOR AND DOWN THE STAIRS UNTIL A STAFF MEMBER IS AVAILABLE TO ASSIST YOU SHOULD YOU NEED TO EVACUATE THIS WAY.

AND THAT'S THE END OF OUR, UH, SAFETY BRIEFING FOR THIS MORNING, THIS AFTERNOON.

THANK YOU FOR THE SAFETY BRIEFING.

ALWAYS THOROUGH.

AND, AND NEXT, OUR

[III. Public Comment]

MS. JOSEPH, YOU'VE ASKED TO SPEAK ON, ON, UH, MORE THAN ONE AGENDA ITEM, SO YOU'LL HAVE FIVE MINUTES.

UM, MR. EASTON, IS SHE AVAILABLE? MR. JOSEPH, ARE YOU WITH US? YES, MR. EASTON.

UH, PLEASE GO AHEAD.

YOU HAVE, YOU HAVE FIVE MINUTES.

THANK YOU, MR. CHAIR.

MEMBERS.

UM, XENOBI JOSEPH, MY COMMENTS ARE IN THE CONTEXT OF TITLE VI OF THE CIVIL RIGHTS ACT OF 1964, WHICH PROHIBITS DISCRIMINATION BASED ON RACE, COLOR, OR NATIONAL ORIGIN.

I JUST WANT TO CALL TO YOUR ATTENTION THAT ON APRIL 17TH, 2024, LAST WEDNESDAY, I WAS TRYING TO GET TO THE SECOND DAY OF THE CITY OF AUSTIN'S FAIR HOUSING CONFERENCE TO HEAR THE MAYOR AS HE GAVE THE PROCLAMATION FALSEHOOD, BUT NONETHELESS, I WANTED TO HEAR IT.

I WAS STUCK IN THE NEIGHBORHOOD AT STOP.

ID 5 3, 2 3.

AND WONDERED WHAT HAPPENED TO THE BUS.

IT COMES ABOUT 7:25 AM DISPATCH ACTUALLY DIVERTED OUR BUS AND MADE THE MINORITIES IN THE NEIGHBORHOOD WAIT SO THAT THE OPERATOR, MR. GEORGE, COULD SERVICE THE PEOPLE STANDING ON THE PLATFORM, PREDOMINANTLY WHITE CHOICE RIDERS AT HOWARD STATION.

SO YOU HAVE SACRIFICED THE MINORITIES TO PRIVILEGE THE WHITE CHOICE RIDER, SO THEY DIDN'T HAVE TO WAIT.

A LESS DISCRIMINATORY ALTERNATIVE WOULD BE TO USE THE Q BUS OR TO MAKE THEM WAIT.

SO EVERYONE ON THE ROUTE THAT MORNING WAITING ON THE WESTBOUND SIDE OF 3 92 HAD TO BE THE SACRIFICIAL LAMB SO THAT WHITE PEOPLE DIDN'T HAVE TO WAIT TO GET TO WORK.

BUT THERE ARE MINORITIES WHO ARE TRYING TO GET TO WORK TOO.

THE SYSTEM IS DISCRIMINATORY, AND I WOULD ASK YOU TO STOP USING US LIKE SLAVES ON A PLANTATION.

WE GENERATE THE FUNDING, YOU DOUBLE AND TRIPLE COUNT US, AND THEN USE THAT MONEY TO IMPROVE THE SYSTEM FOR THE RAIL RIDERS AS IT RELATES SPECIFICALLY TO YOUR CONSENT.

ITEM NUMBER SEVEN, IT'S $442,231.

THAT'S THE INTERLOCAL CONTRACT WITH TEXAS DEPARTMENT OF INFORMATION RESOURCES.

AND IT SAYS THAT THIS IS SUPPOSED TO BETTER CAPTURE THE CUSTOMER CONCERNS.

THIS IS A CONTRACT RENEWAL.

SO I'M TRYING TO UNDERSTAND HOW DOES THE INITIAL CONTRACT IMPROVE THE SERVICE FOR MINORITIES THAT ARE NORTH OF US.

180 3.

IT HAS NOT.

AND SO I WOULD ASK YOU NOT TO APPROVE THIS CONTRACT SPECIFICALLY.

I WANT YOU TO UNDERSTAND THAT AT ON ROUTE 3 92, STOP ID 3 0 8 7, THE LIGHT HAS BEEN OUT AND THAT IS NEXT TO THE NATURE TRAIL.

AND WE HAVE A DRIVER WHO ARRIVES AT THAT STOP AROUND 10 O'CLOCK AND HE REFUSES, REFUSES TO ACTUALLY GIVE US A COURTESY STOP SO THAT WE CAN GET OFF IN THE LIGHT.

AS A MATTER OF FACT, HE ACCELERATES IT'S WHITE MALE WITH GLASSES AND I HAVE HIS PICTURE.

AND I WOULD ASK YOU TO ENFORCE THE COURTESY DROP OFF, ESPECIALLY IN AN AREA WHERE IT'S TOTALLY DARK AND WHOEVER IS IN FACILITIES THAT NEEDS TO LOOK THIS UP, I WOULD ASK YOU TO HAVE

[00:05:01]

SHE HAS DONE HER RESEARCH AND SHE'S FOLLOWED UP, BUT THE STAFF HAS NOT, AS IT RELATES SPECIFICALLY TO YOUR PICKUP SERVICE, I WANT YOU TO RECOGNIZE THAT WHEN YOU GET TO THAT ITEM, THE DEATH DESKTOP DONUT HOLE WOULD NOT HAVE HELPED ME OR ANYBODY ELSE WAITING ON THE ROUTE.

IT NEEDS TO BE CONTIGUOUS IN THE ROUTE THAT PICKUP ZONE NEEDS TO GO ACROSS I 35, THE I 35 DIVIDE AND CONNECT AT THE CVS PHARMACY AT BREAKER AND KELMAR WILL HAVE ASKED YOU TO CLOSE THE MIDLOCK CHINATOWN, STOP ID 5 8 5 7 AND MOVE IT TO CVS PHARMACY SAYING THAT YOU'RE CLOSING THE DON CODE DOES NOT HELP THE WRITERS ON 3 92.

I WANT YOU TO RECOGNIZE AS WELL THAT WE ARE WAITING.

AND SO AS IT RELATES TO YOUR ITEM FOR THE FALL 2024 SERVICE CHANGES, WHERE YOU'RE ONLY LOOKING AT THE UNIVERSITY OF TEXAS AT AUSTIN PER MONTH, PRIMARILY SIX 40, MAKING IT A ONE SEAT RIDE, I WANT YOU TO REALIZE THAT WE NEED A ONE SEAT RIDE TOO ON SATURDAYS AND SUNDAY.

YOU'VE HEARD ME SAY THIS BEFORE.

LOOK AT THE SCHEDULE FOR YOURSELF.

THE PEOPLE ON 3 92 WHO ARE MINORITIES HAVE TO WAIT 25 MINUTES IN THE INDUSTRIAL AREA WITH NOTHING AT KRAMER STATION AFTER THEY'VE WAITED ALREADY AT BREAKER AND BURN IT SO THAT THE WHITE ARTHRITIS CAN GET TO A SOCCER GAME.

SO I WOULD ASK YOU TO PLEASE NOT APPROVE THIS SERVICE CHANGE JUST FOR THE UNIVERSITY OF TEXAS AT AUSTIN, BUT TO RESTORE OUR ONE SEAT RIDE.

IT'S 1.9 MILES TO GREAT HILLS FROM BREAKER AND BURNETT, AND IT WILL NOT COST ANY MONEY BECAUSE YOU HAVE THE EXTRA TIME ON THE ROUTE ON SATURDAY AND SUNDAY.

AND LASTLY, I JUST WANT YOU TO RECOGNIZE, UM, AS WELL THAT AS IT RELATES TO THE EXPO ITEMS AND ALSO PLEASANT VALLEY 2016, THE RUSH CHISHOLM, THE CONSULTANTS ACTUALLY TOLD CAPITAL METRO THAT SOUTH AUSTIN WAS NOT READY FOR THE SERVICE AND EXPAND THE SERVICE.

I WILL CLOSE BECAUSE I AM SURE MY TIME IS RUNNING OUT, BUT I JUST WANT YOU TO RECOGNIZE MR. CHAIRMAN, THAT THIS IS JUST A FALSEHOOD.

AND SO IT SAYS ON THERE THAT IT DOESN'T HAVE A FISCAL NOTE, UM, FOR THE EXPO CENTER ITEM, BUT I WOULD JUST ASK YOU TO RECOGNIZE THAT IT'S NOT AN EQUITABLE DISTRIBUTION OF THE RESOURCES ROUTE.

THIS EXPO ROUTE IS JUST RESTORING THE 37TH AND I HAVE A 2005 SCHEDULED TO SHOW IT.

AND ANDY SALKI KNOWS HOW TO RESTORE THE SERVICE BECAUSE THEY DID IT IN HOUSTON.

THEY, THE LANDING PAD IS STILL AT KRAMER AND NORTH LAMAR.

AND I WOULD ASK YOU TO REOPEN THAT.

STOP AND CLOSE THE MIDBLOCK STOP TO SAVE LIVES.

I THANK YOU FOR ALLOWING ME TO MAKE MY COMMENTS.

IF YOU HAVE ANY QUESTIONS, I'LL GLADLY ANSWER THEM AT THIS TIME.

AND PLEASE ASK MR. EASTERN, UH, THAT IS, THAT IS FIVE MINUTES.

MS. JOSEPH, THAT'S FIVE MINUTES MS. JOSEPH, I APPRECIATE IT.

IF YOU HAVE ANY QUESTIONS, I'LL GLADLY ANSWER THEM AT THIS TIME.

BOARD MEMBERS, ANY QUESTIONS? HEARING NONE.

THANK YOU VERY MUCH FOR YOUR PRESENTATION.

UM, PUBLIC COMMENT, WELCOME, UH, ITEM NUMBER TWO, THAT WILL BE MR. ROBERT BATTLE.

UH, MR. BATTLE, YOU HAVE THREE MINUTES.

UH, THANK YOU SIR.

UH, MY NAME'S ROBERT BATTLE.

I LIVE IN THE CITY OF, UH, MAINOR.

I CALL MYSELF THE HONORARY MAYOR OF OLD MANOR.

AND I FEEL THAT WE'VE BEEN TREATED AS A SECOND CLASS CITIZEN AND IN FACT, THE SERVICE IS DETERIORATED OVER THE LAST 10 YEARS.

WHY DOES MAINOR VANS, UH, ONLY RUN TILL 7:00 PM WHILE GEORGETOWNS RUN TILL 9:00 PM? THAT'S NOT FAIR.

WHY DO MAINOR VANS ONLY RUN MONDAY THROUGH FRIDAY WHILE GEORGETOWN HAS SERVICE ON SATURDAY AND SUNDAY? YOU KNOW, WE DON'T EVEN HAVE A SIDEWALK TO GET TO WALMART HERE.

IF US PO FOLK CAN'T GET THERE, WHAT DO WE DO? SO I WANT THOSE TO BE ADDED.

ALSO, I'D LIKE TO KNOW WHY IS IT THAT 10 YEARS AGO WE HAD BUS SERVICE GOING TO AUSTIN, LIKE WHAT, 8, 10, 12 TIMES A DAY? THE CURRENT REGIME IS THAT WE HAVE TO GO DOWN THERE LIKE SEVEN OR EIGHT IN THE MORNING, AND THEN WE HAVE TO STAY IN AUSTIN ALL DAY LONG AND THEN COME BACK AT LIKE FIVE OR SIX AT NIGHT.

NOW IS THAT ANYBODY IN THE RIGHT MIND THINK THAT'S AN EFFICIENT WAY TO DO IT? IF YOU'RE GONNA KEEP DOING THAT, I THINK YOU NEED TO GIVE US A BOX LUNCH AS WELL.

NOW HERE'S ANOTHER IDEA.

THEY'RE HAVING A MANNAR PALOSA EVENT OUT HERE THAT'S ALMOST AT COUNTY LINE TO ELGAN YOUR NORMAL ROUTE A.

IT DOESN'T WORK ON THE WEEKENDS, AND B, IT DOESN'T GO THAT FAR.

HOW ABOUT WORKING WITH THE, UH, CITY AND GET A SHUTTLE GOING FOR THESE MAJOR EVENTS? THAT APPARENTLY IS SOMETHING THAT USED TO BE DONE IN THE PAST AS WELL.

SO I'M JUST KIND OF EMBARRASSED.

IT JUST SEEMS LIKE IT'S DEPRO.

SO, UH, ED, IF YOU WOULD PUT UP THAT, UH, GRAPHIC.

THIS IS WHAT I'D LIKE TO RECOMMEND WE DO FOR THE SENIORS.

ARE YOU ABLE TO SHOW THAT? ED?

[00:10:02]

MR. BATTLE, THANK YOU VERY MUCH.

UH, YEAH, SO THIS IS NOT A, A KIND OF COOL WAY TO GO.

NOW, OF COURSE, WHEN WE'RE ON THE FREEWAY, WE DON'T WANT PEOPLE ON THE TOP THERE.

WE MIGHT HAVE TO TAKE OUT THE HOT TUB, UH, KEEP THE BAR, BUT NO LIQUOR OF COURSE.

AND I THINK THE SENIORS WOULD GO FOR PAYING AN EXTRA FIVE OR 10 CENTS, MAYBE RAISE IT TO $1 30 CENTS.

ANYWAY, I'M JUST KIDDING.

TRY TO HAVE A LITTLE HUMOR IN SOME OF THIS STUFF.

BUT WE WOULD REALLY APPRECIATE RUNNING TILL NINE O'CLOCK, RUNNING ON WEEKENDS AND GETTING MULTIPLE, MULTIPLE BACK AND FORTHS TO THE CITY OF AUSTIN.

THANK YOU VERY MUCH.

THANK YOU.

ALL RIGHT.

UH, NEXT PERSON AND I THINK SHE WILL BE REMOTE AS WELL, WILL BE DEB MILLER.

HI, MY NAME IS DEB MILLER AND I'M PROVISIONAL WRITER OF METRO ACCESS AND THE FIX APP.

UM, I'D JUST LIKE TO SHARE THE, MY EXPERIENCE WITH THE CAP METRO ACCESS APP AND UM, I'D JUST LIKE TO SHARE THAT IT'S REALLY WORKING WELL.

I WAS ABLE TO GO TO THE ORIENTATION THAT WE HAD IN THE TRAVEL TRAINING DEPARTMENT.

IT WAS KIND OF SILLY THAT YOU INVITED ALL THE WHEELCHAIRS IN THE SMALLEST ROOM IN THE BUILDING, BUT IT WAS AN EXCELLENT ONE-TO-ONE TRAINING SESSION AND I FELT LIKE A LOT OF PEOPLE GAINED FROM IT.

I'VE BEEN, UM, THERE'VE BEEN SOME MISTAKES AND I THINK SOME OF 'EM WERE ON MY PART IN MAKING THE RESERVATIONS.

AND I'VE FOUND THAT, UM, I'M REALLY HAVING A GOOD RELATIONSHIP WITH DISPATCH IN HELPING CORRECT THESE SITUATIONS AS THEY COME UP, RATHER THAN PUNISH ME AND SAY, OH, YOU CAN'T GO AT ALL TODAY BECAUSE, YOU KNOW, SOMETHING MADE UP, MADE A MISTAKE.

AND SO I'M REALLY GRATEFUL FOR THAT.

I'M ALSO GRATEFUL THAT, UM, THE HOURS ARE EXTENDED LATER TO WHERE PEOPLE LIKE ME WHO ARE TRYING TO DO THINGS IN THE EVENING, UM, WERE HAVE ACCESS TO COME HOME SAFELY.

UM, I DO HAVE A PROBLEM IN THAT, UM, THE, THE PHYSICAL PASS FOR THE UNSHELTERED OR HOMELESS, THEY SAY LOCAL PASS ON THEM AND THE METRO ACCESS DRIVERS HAVE NOW BEEN TOLD NOT TO ACCEPT THOSE.

UM, I HAVE OFFERED HIM A TICKET WHEN THAT COMES UP BECAUSE I DON'T WANNA FIGHT WITH A BUS DRIVER, BUT EITHER WE NEED TO HAVE SOME KIND OF STICKER ON IT THAT SAYS THIS IS ALSO METRO ACCESS, OR YOU NEED TO PRINT SOME TICKETS TO SAY METRO PASSES THAT THE HARD ONES THAT SAY METRO ACCESS ON 'EM BECAUSE THERE'S NO REASON TO ARGUE WITH THE BUS DRIVER.

YOU KNOW? UM, THAT'S RIDICULOUS THAT THAT GOES ALONG WAY TOO MUCH ON THE FIXTURE OUT AND IT'S HATEFUL AND COOL AND I HATE TO SEE THAT CARRY OVER TO US.

UM, THEN THE OTHER THING IS, I WAS CONCERNED ABOUT THE NEW CONTRACT THAT'S GOING THROUGH, UM, IN THAT WHO IS CLEANING THESE BUSES? I MEAN, IS THIS A RIDE RIGHT TYPE ISSUE OR IS CAT METRO GONNA STEP UP AND MAKE SURE THAT THESE STRAPS ARE CLEAN FOR US AND SANITARY? UM, THAT'S MY COMMENTS FOR THIS MONTH.

THANK YOU SO MUCH FOR YOUR SERVICE AND FOR THE IMPROVEMENTS WITH THE APP.

WITH THE APP.

UM, I THINK IT'S REALLY A GOOD THING IN THE LONG RUN.

THANK YOU.

THANK YOU FOR YOUR COMMENTS.

ALRIGHT, UM, LET'S SEE.

THE NEXT PERSON IS AMY BELDING.

UH, IS SHE ON SITE OR IS SHE, UH, SEE AMY BELDING.

OKAY.

IF, IF SHE IS NOT HERE, IF SHE COMES IN BEFORE, UH, THE, UH, SESSION IS OVER, WE WILL ADD HER TO THE SESSION.

UH, THE PEOPLE THAT I HAVE LISTED, UH, AS SIGNING IN ARE NEL NIXON JOHNSON.

WOULD YOU, UH, COME FORWARD PLEASE? OR IS THERE A MI OKAY, IF YOU GOT A MIC, CAN YOU HEAR ME? YES, MA'AM.

YES.

HELLO.

I HAVE A CONCERN ABOUT CAPTAIN METRO ACCESS BUS.

YES, MA'AM.

I RIDE IT.

FIRST OF ALL, Y'ALL HAVE A NEW SYSTEM AND THE NEW SYSTEM THAT Y'ALL HAVE, UH, WHERE SCHEDULED TO PICK US UP IS, IS IT'S NOT WORKING TOO WELL.

AND THEN ANOTHER ISSUE I HAVE IS ABOUT YOUR RESERVATIONISTS.

THE PEOPLE WHO RE RESERVE OUR RESERVATION, THEY ARE VERY RUDE.

THEY ARE, THEY WERE SO RUDE TO ME.

THE OTHER SIDE OF ME CAME OUT.

THAT IS THE REASON I'M HERE AT THE MEETING.

MAKE ME WANNA GO THE OTHER WAY WITH THEM.

YES, MA'AM.

AND THEN I, I I WANNA ASK YOU A QUESTION.

WHEN WE SCHEDULE A RIDE FOR OUR, OUR BUS TO PICK US UP, OKAY, I HAVE PER UH, I HAVE DIRECT ISSUE ON Y'ALL SYSTEM, HOW TO COME AND GET ME TO PICK ME UP.

A LOT OF YOUR DRIVER IS WHEN Y'ALL DO THE

[00:15:01]

AND EVEN THOUGH ME WAITING, THEY STILL CAUSE ME TO BE LATE OR MISS MY APPOINTMENT WITH THEN GOES ON MY RECORD, UH, NO SHOW.

AND WHEN SO MANY NO SHOW GET ON MY RECORD, THEN Y'ALL WANT, THEN I'LL BE ABANDONED FROM THE CAPITOL METRO ACCESS BUS AND, AND I SHOULDN'T BE BEHIND SOMEONE.

Y'ALL DRIVER'S ISSUES AND A LOT OF THOSE ISSUES, I CALLED AND REPORTED IN TO THE SUPERVISOR.

THE SUPERVISOR WENT AND LOOKED ON THE CAMERA THAT Y'ALL HAVE, AND THEY FOUND THEY MISTAKES THAT IT WAS, IT WAS THE DRIVER'S MISTAKE.

THEY WENT TO SOMEBODY ELSE'S APARTMENT BECAUSE THEY DIDN'T LISTEN TO THE DIRECTION THAT Y'ALL HAVE GAVE THEM.

SO HOW DO YOU DEAL WITH THAT? ALRIGHT, WELL FIRST OF ALL, LET ME THANK YOU, UH, FOR TAKING THE TIME AND THE EFFORT TO COME DOWN AND SPEAK TO US.

WHAT WE'LL DO IS HAVE SOMEONE SPEAK TO YOU WHILE YOU'RE HERE AND, AND LET'S, UH, AND LET'S KIND OF GO BACK THROUGH THE WHOLE PROCESS AND SEE WHAT WE CAN LEARN AND HOW WE CAN BE MORE HELPFUL.

NOBODY SHOULD BE RUDE TO YOU.

UH, YOU ARE A CUSTOMER ISN'T.

YEAH, BECAUSE, UH, I, I DID NOTHING.

I SAID NOTHING WRONG TO THE RESERVATION TO DESERVE THAT IN THE FIRST PLACE.

AND THE PLACE THAT I WAS IN, A LOT OF THEM WANTED TO COME HERE WITH ME, BUT I TOLD THEM NO.

I WILL TALK TO THE HEAD PEOPLE AND SEE HOW WE CAN SOLVE THIS WITHOUT ANY MORE ISSUES.

AND THEN YES, BUT WE'LL, WE'LL HAVE SOMEONE SIT DOWN WITH YOU SPECIFICALLY.

OKAY.

AND, AND, UH, WE'LL TRY TO CRAFT A, A SOLUTION.

UM, DONIA, DID YOU WANT TO YEAH, I WAS JUST GONNA SAY, THE PERSON SITTING IMMEDIATELY TO YOUR LEFT IS JULIE LAMBKIN.

SHE'S OUR DIRECTOR OVER THAT SERVICE.

SO MAKE SURE BEFORE YOU LEAVE THE BUILDING TODAY THAT THE TWO OF YOU CONNECT.

THANK YOU.

OKAY.

THANK YOU.

THANK YOU FOR COMING.

APPRECIATE YOU BEING HERE.

ALRIGHT.

UM, LET'S SEE.

THE NEXT PERSON LISTED IS, UH, ED IERSON.

HELLO? UH, YES.

PUSH THE BUTTON ON THE MIC.

THERE WE GO.

UH, HELLO.

MY NAME IS ED.

UH, I LIVE HERE IN THIS NEIGHBORHOOD AROUND YOUR CAMPUS, YOUR HEADQUARTERS.

UH, AND I'M HERE TO TALK BRIEFLY ABOUT THE EARLY CHILDHOOD, UH, C CHILDCARE CENTER.

UH, I'VE BEEN IN THIS NEIGHBORHOOD FOR 10 YEARS.

UH, WE HAVE A TWO AND A HALF YEAR OLD NOW.

UH, AND WE'VE CHOSEN TO STAY IN THIS NEIGHBORHOOD, UH, BECAUSE WE WANNA LIVE SOMEWHERE WHERE WE CAN WALK, BIKE, TAKE TRANSIT.

UM, AND SO YOU CAN IMAGINE THAT I'M A PRETTY BIG ADVOCATE FOR CAP METRO AND PUBLIC TRANSIT AT LARGE.

WE GO AND SIT, UH, BY THE TRAIN TRACKS AND WATCH THE TRAINS GO BY AND WAVE THE CONDUCTORS.

UH, WITH MY TWO AND A HALF YEAR OLD, IT'S HIS FAVORITE THING.

UH, WE TAKE THE BUS TO GET AROUND.

UH, I'VE ALSO WORKED WITH THE PRIVATE SECTOR MANY YEARS AGO NOW, UH, TO HELP EMPLOYERS FIGURE OUT HOW TO GIVE TRANSIT PASSES TO THEIR EMPLOYERS IS AN HR BENEFIT.

UH, I UNDERSTAND THE VALUE OF PUBLIC TRANSIT.

I GET THIS, I PROMISE.

I DO.

UH, I'M GRATEFUL TO HAVE MY CHILD OVER ACROSS THE STREET, UH, AT THE CAP METRO EARLY CHILDHOOD CENTER.

UH, I'M A COMMUNITY PARENT, WHICH MEANS THAT I PAY AN UNSUBSIDIZED RATE, UM, TO GO TOWARDS, UH, YOU KNOW, TO, TO ATTEND.

UH, AND I REALIZE THAT HELPS SUBSIDIZE CAP METRO BEING ABLE TO HAVE THAT CENTER OPEN.

WE'RE MORE THAN HAPPY TO DO THAT.

WE'RE GRATEFUL TO BE ABLE TO DO THAT.

HERE'S WHY THAT FACILITY ON YOUR CAMPUS IS SO IMPORTANT.

CENTRAL AUSTIN IS NOT UNIQUE IN IT'S LACK OF CHILDCARE.

EVERY PARENT IN AUSTIN RECOGNIZES THIS PROBLEM.

HOWEVER, IN THIS ZIP CODE SPECIFICALLY, IT'S A CHILDCARE DESERT.

TRUST ME, BECAUSE WE'VE BEEN LOOKING FOR NEW CHILDCARE BECAUSE OF THE UNCERTAIN UNCERTAINTY, UH, OF THE CONTRACT HERE.

UH, WE'VE BEEN FORCED TO GO FIGURE OUT WHAT TO DO.

UM, HERE'S WHAT I ASK OF THE BOARD AND CAP METRO STAFF SPECIFICALLY INCLUDE THE COMMUNITY MEMBERS IN YOUR DISCUSSIONS.

SOMETHING THAT HAS NOT HAPPENED THUS FAR.

YES, THAT MEANS NEIGHBORS LIKE ME, BUT IT ALSO MEANS CITY OF AUSTIN EMPLOYEES, AUSTIN AIRPORT, EMPLOYEES, OTHER PUBLIC AND NONPROFIT SECTOR EMPLOYEES THAT USE THIS RESOURCE IN OUR COMMUNITY.

UH, SO AGAIN, I'M HERE TO ASK YOU AND CAT METRO STAFF TO PLEASE ENGAGE US.

WE WANNA BE INFORMED, BUT YOU'RE OVERLOOKING AN IMPORTANT OPPORTUNITY TO FIND CREATIVE SOLUTIONS.

UH, IF YOU JUST TREAT THIS AS A SIMPLE LINE ITEM ON YOUR HR BUDGET, THE COMMUNITY PARENTS HERE REPRESENT A WIDE VARIETY, UH, WIDE DIVERSITY, UH, OF EXPERIENCE AND BACKGROUNDS.

UH, SO LET'S WORK TOGETHER TO FIND A SOLUTION, UH, THAT'S ECONOMICAL, PALATABLE TO YOUR BUDGET TALKS, BUT MOST IMPORTANTLY, CAN CONTINUE TO PROVIDE A CRITICAL RESOURCE TO THE CITIZENS OF BOSTON AND THE ZIP CODE.

THANK YOU.

THANK YOU FOR YOUR TIME AND, AND COMING IN AND SPEAKING WITH US, RIGHT?

[00:20:01]

UH, HAVE WE HAD, UM, MS. BELDING JOIN US? OKAY.

SO, UH, HAS NOT JOINED US YET.

EVERYBODY THAT'S, THAT WANTS TO SPEAK HAS BEEN ABLE TO DO SO.

SO WE WILL MOVE

[IV. Advisory Committee Updates]

UM, MS. PARRA, IF YOU'D INTRODUCE THOSE.

THANK YOU.

GOOD AFTERNOON, CHAIR PAVILION, AFTERNOON OF PRESIDENT AND CEO DOTTIE WATKINS, MEMBERS OF THE BOARD.

MY NAME IS EDNA PARRA AND I'M THE COMMUNITY ENGAGEMENT MANAGER HERE AT CAP METRO AND ALSO THE STAFF LIAISON FOR THE ADVISORY COMMITTEES.

I AM HERE TO PROVIDE THE APRIL COMMITTEE UPDATES.

UM, ACCESS AND CSAC MET ON APRIL 3RD AND 10TH.

UM, ACCESS SPECIFICALLY WAS, UH, UPDATED ON THE SPARE PROGRESS, UM, ACCESSIBLE WAVE FINDING BY MARTIN HY.

UM, CSAC RECEIVED AN UPDATE ON RAIL SAFETY BY PAUL FALLON.

UM, AND THEN BOTH COMMITTEES RECEIVED AN UPDATE ON THE PROPOSED AUGUST, 2024 SERVICE CHANGE, UM, REGARDING THE FAIR CAPPING FOR ACCESS CUSTOMERS THAT, UM, CHAIR HUNT BROUGHT UP LAST, UH, THE LAST MEETING WE'RE WE'VE BEEN MEETING WITH IT TO UNDERSTAND THE DIFFERENT FAIR SYSTEMS, UM, AND WHAT THEY LOOK LIKE IN THE SHORT AND LONG RUN FOR ACCESS RIDER.

UM, SO WE'RE WORKING ON PROVIDING THEM A CLEAR TIMELINE AND ALSO, UM, HOW IT WOULD LOOK FOR AN ACCOUNT BASED SYSTEM WHEN THEY ALL INTEGRATE.

WE'LL HAVE UPDATES FOR CHAIR HUNT IN THE COMING WEEKS, AND THEN HOPEFULLY FOR THE COMMITTEE IN MAY OR JUNE.

UM, AND I'LL ALSO WORK ON MS, UM, UH, MILLER'S UPDATE ON ALSO MAKING SURE THE PASS FOR, UH, METRO ACCESS WORKS WITH THE HMIS UH, TRANSIT PASS.

UM, FOR THE PUBLIC SAFETY ADVISORY COMMITTEE.

THEY MET ON MARCH, UM, MARCH 29TH.

UM, AND THEY RECEIVED AN UPDATE FROM NINA LAUER ON THE POLICY DEVELOPMENT AND ALSO SUBCOMMITTEE AND DEBRIEF DISCUSSION BY PETER BREDEN.

UM, FOR THE PROGRAM STRATEGIES AND POLICY SUBCOMMITTEE, WE HAD OUR THIRD MEETING LAST THURSDAY ON APRIL 18TH.

UM, AND THAT'S COORDINATED BY STAFF MEMBER PETER BREDEN AND ALSO BY COMMITTEE MEMBERS, UH, LUIS OLUGO AND LESLIE YORK.

UM, AND THAT WAS THE THIRD REVIEW THAT WE DID FOR THE TRANSIT POLICE DEPARTMENT AND THEIR POLICIES.

WE ARE GOING TO CONTINUE DOING THAT THROUGHOUT THE YEAR.

WE HAVE ALL OF THE, UM, FINALIZED POLICIES AND ALSO, UM, TWO SETS OF POLICIES UP AT PUBLIC INPUT FOR MORE COMMON AND FEEDBACK.

UM, AND THEN THOSE, UM, FUTURE MEETINGS WILL ALSO BE POSTED ON THE, OUR PUBLIC INPUT PAGE.

UM, THAT'S ALL I HAVE FOR THE ADVISORY COMMITTEES.

IF YOU ALL HAVE ANY QUESTIONS, BOARD MEMBERS, ANY QUESTIONS, ANY QUESTIONS I'LL ASK A THIRD TIME.

ANY QUESTIONS? UH, HEARING NONE.

THANK YOU VERY MUCH FOR YOUR UPDATES.

AND WE WILL MOVE INTO OUR BOARD COMMITTEE

[V. Board Committee Updates]

LOOKS LIKE OUR FINANCE COMMITTEE DIDN'T GET AN OPPORTUNITY TO MEET IN APRIL, SO WE'LL FOREGO THAT REPORT.

HOWEVER, OUR OPERATIONS COMMITTEE DID MEET.

AND SINCE OUR, UM, SINCE OUR SUBCOMMITTEE CHAIR'S NOT HERE TODAY, IT LOOKS LIKE OUR VICE CHAIR, UM, BOARD MEMBER ELLIS WILL BE, UH, PROVIDING THAT, UH, REPORT.

I WILL THANK YOU CHAIR.

OUR OPERATIONS PLANNING AND SAFETY COMMITTEE MET ON WEDNESDAY, APRIL 10TH.

WE CALLED THE MEETING TO ORDER AT 1 0 3 P PM AND CHAIR STRATTON WAS IN ATTENDANCE IN PERSON THIS TIME.

UM, 1000000TH PICKUP CUSTOMER MILESTONE WAS RECOGNIZED.

WE HAD ONE PUBLIC COMMENT AND WE APPROVED NINE DIFFERENT ACTION ITEMS DURING THAT MEETING THAT YOU'LL SEE ON TODAY'S AGENDA.

UM, WE ALSO GOT AN UPDATE ON THE METRO BIKE UPDATE AND MONTHLY OPERATIONS UPDATE.

SO WE ADJOURNED AT 2:26 PM ALRIGHT, THANK YOU VERY MUCH.

UM, LET'S SEE.

ANY BOARD MEMBERS? ANY QUESTIONS? ANY QUESTIONS? HEARING NONE, UM, LET'S GO INTO OUR CAMPO UPDATE BOARD MEMBER HARRIS.

THANK YOU CHAIR.

UH, CAMPO, UH, TRANSPORTATION AND POLICY BOARD MET ON, UH, MONDAY, APRIL 15TH.

UM, WE RECEIVED A PRESENTATION ON THE DRAFT 20 25, 20 28 TRANSPORTATION IMPROVEMENT PLAN AND AMENDMENTS TO THE, UH, 20 20 20 45 REGIONAL TRANSPORTATION PLAN.

UH, AND BOTH OF THOSE WILL BE ACTED ON, UH, AT OUR UPCOMING MEETING.

UH, WE ALSO, UH, HAD, UH, PRESENTATION WITH RESPECT TO, UH, UH, FEDERAL PERFORMANCE MEASURE, TARGET UPDATES, UH, WHICH WERE REQUIRED UNDER THE STATUTE AND THEN ALSO, UH, TOOK ACTION ON, UM, ADDITIONAL SET ASIDES FOR

[00:25:01]

AND THEN, UH, WE ALSO RECEIVED AN UPDATE ON THE 2050 REGIONAL TRANSPORTATION PLAN.

UM, AGAIN, THIS IS ANOTHER, UH, LONG-TERM PLANNING DOCUMENT REQUIRED BY UNDER THE FEDERAL STATUTE, AND WE ADJOURNED AT ABOUT FOUR O'CLOCK.

THANK YOU.

OKAY, THANK YOU VERY MUCH.

BOARD MEMBERS.

ANY QUESTIONS? ANY QUESTIONS? HEARING NONE, UH, WE WILL MOVE TO THE AUSTIN TRANSIT PARTNERSHIP UPDATE, UH, WHICH I WILL PROVIDE.

UH, THE TRANSIT PARTNERSHIP BOARD MET ON MARCH 27TH AND THERE WAS NOT A, UM, AN A TP BOARD MEETING IN APRIL.

UH, THE MARCH MEETING WAS A BRIEF, UH, WAS WAS A BRIEF MEETING, BUT IT WAS AN UPDATE ON THE AUSTIN LIGHT RAIL IMPLEMENTATION PLAN AND A SINGLE ACTION ITEM, UH, TO AMEND THE BUDGET TO APPROPRIATE CAPITAL FUNDING FOR LIGHT RAIL PHASE ONE.

SO, UH, WE ARE, WE ARE EXCITED ABOUT, UH, THE ACTIONS THAT ARE OCCURRING AS WE MOVE FORWARD.

UH, WE WILL, UM, WE WILL MAKE SURE THAT WE INCLUDE YOU OR THAT WE IDENTIFY THINGS THAT ARE GOING ON FUNCTIONAL THINGS AND, UH, AS WE MOVE FORWARD, WE WILL BE TALKING ABOUT REQUESTS TO ENTER PROJECT DELIVERY WITH FTA AND WITH OTHERS.

AND, UM, WE'LL BE LOOKING AT THE, UH, SCHEDULE DEMONSTRATING CONSTRUCTION BEGINNING IN 2027.

NEXT, A-T-B-A-T-P BOARD MEETING WILL BE MAY 15TH, 2024.

AND THAT IS IT FOR THE A TP.

ANY QUESTIONS? BOARD MEMBERS? ALRIGHT.

ALRIGHT, LET'S SEE.

NOW WE'RE GONNA, WE'RE GONNA

[VI. Consent Items]

ANYONE, UH, NEED TO PULL ANYTHING OFF OR SHALL WE MOVE FORWARD WITH THE CONSENT AGENDA? IF THERE ARE, IF THERE ARE NO ITEMS THAT SHOULD BE PULLED OFF, THE CHAIR WILL ENTERTAIN A MOTION TO, UH, APPROVE THE POSTED CONSENT AGENDA.

OKAY.

UM, BOARD MEMBER ROSS WITH, WITH THE MOTION BOARD MEMBER ELLIS, WITH THE SECOND.

ALL RIGHT, UH, IT'S BEEN MOVED AND PROPERLY SECONDED THAT WE APPROVE THE CONSENT AGENDA ITEMS AS PRESENTED.

IS THERE ANY DISCUSSION, ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE, UH, ALL IN FAVOR, LET IT BE KNOWN BY SAYING AYE.

AYE.

OPPOSED? SAME SIGN, HEARING, NO OPPOSITION.

THE CHAIR WILL MAKE THAT A UNANIMOUS VOTE.

AND, AND PASS THE CONSENT AGENDA ITEMS AS READ, UH, OR AS WRITTEN.

THANK YOU.

ALRIGHT, SO, UH, WE WILL MOVE DOWN THE AGENDA AND TAKE TODAY'S, UH, REGULAR ACTION ITEMS AS THEY'RE LISTED.

WERE POSTED FOR THREE ACTION ITEMS TODAY.

HOWEVER, I'M ADVISED THAT, UH, BY STAFF THAT, UH, ONE OF OUR ITEMS, WHICH WAS LISTED AS ACTION ITEM THREE FOR THE PURCHASE OF LAND ON, ON EAST SLAUGHTER LANE HAS BEEN, SORRY, THAT WAS GONNA STAY ON.

OKAY.

ALL RIGHT.

.

ALRIGHT.

IT WAS GONNA MAYBE NOT, BUT NOW IT'S, SO WE'RE GOOD? ALL.

OKAY.

UM, I GUESS WE'LL CALL THIS THE REMIX.

ALL RIGHT.

SO, ALL RIGHT.

AND THERE YOU GO.

UH, SO, UH, WE, WE WILL, UM, OKAY.

ALL RIGHT.

ALRIGHT.

I WAS GONNA SAY, MY EYES WERE DECEIVING.

ALL RIGHT.

ALL RIGHT.

BUT AS WE MOVE FORWARD, UH, WE'LL HAVE THREE ACTION ITEMS THAT WILL BE PRESENTED.

AND ACTION.

ITEM ONE IS, UH, RATIFICATION OF THE BOARD'S.

OH, OKAY.

WE ARE ACTION ITEM ONE IS A CLEANUP ITEM.

UH, IT WAS VOTED ON.

HOWEVER, UH, WE'RE GONNA GO BACK AND MAKE SURE THAT THE MOTION WAS, UM, FORMALLY PRESENTED AS IT SHOULD BE DRAFTED.

SO, UM, WHAT, WHAT I WOULD LIKE TO DO IS, UM, HAVE ACTION

[VII.1. Ratification of the Board’s prior approval, at its meeting on March 25, 2024, of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with M.A. Smith Contracting Company, Inc. for construction of the Expo Center Park and Ride for $17,318,834, plus $3,463,767 representing 20% contingency for a total amount not to exceed $20,782,602.]

FOR CONSTRUCTION OF THE EXPO CENTER PARK AND RIDE FOR $17,318,834 PLUS 3,463,767, UH, DOLLARS, REPRESENTING A 20% CONTINGENCY FOR A TOTAL AMOUNT NOT TO EXCEED 20,782,602.

[00:30:01]

ALRIGHT.

CHAIR WILL ENTERTAIN A MOTION TO, UH, TO APPROVE ACTION ITEM ONE.

ALRIGHT.

BOARD MEMBER BENGAL IS, IS A MOTION, UH, WE'LL GO WITH BOARD MEMBER HARRIS AS A SECOND.

ALRIGHT.

UH, DO WE, UH, IT'S BEEN MOVED AND PROPERLY SECONDED THAT WE APPROVE ACTION ITEM ONE AS READ INTO, UH, AS READ INTO THE RECORD, IS THERE ANY DISCUSSION, ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE, UH, ALL THAT IT BE KNOWN BY SAYING I, WHO WOULD APPROVE ACTION ITEM NUMBER ONE.

OKAY.

OPPOSED? SAME SIGN.

UH, THE CHAIR WILL MAKE IT UNANIMOUS.

ALRIGHT, THANK YOU.

OKAY, NOW WE WILL MOVE INTO ACTION ITEM TWO,

[VII.2. Approval of a resolution authorizing the President & CEO, or her designee, to implement the August 2024 Service Changes. Memo: August 2024 Service Changes Board Update (April 15, 2024) Memo: August 2024 Service Changes (March 14, 2024)]

UM, I THINK MR. DIETER'S GOING TO MAKE THE PRESENTATION ON THAT ONE.

YES, PLEASE GO AHEAD.

GOOD AFTERNOON, CHAIR TAVIAN, UH, MEMBERS OF THE BOARD PRESIDENT, CEO, DOTTIE WATKINS WATKINS.

I AM THO DIETER, UM, MANAGER ASSISTANCE DEVELOPMENT AND PLANNING.

AND I'LL BE PRESENTING THE PROPOSED AUGUST 20, 24 SERVICE CHANGES.

AND AS THE CHAIR MENTIONED, ASKING YOU TO APPROVE A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR DESIGNEE TO IMPLEMENT THE AUGUST, 2024 SERVICE CHANGES.

WE WILL DISCUSS THE PROPOSED, UH, CHANGES USING THE FRAMEWORK OF THE RECENTLY APPROVED SERVICE STANDARDS AND GUIDELINES.

AND THIS, UH, INVOLVES, UM, THE FRAMEWORK INVOLVES FIRST IDENTIFYING ISSUES, THEN DEVELOPING PROPOSALS, EVALUATING THOSE PROPOSALS.

AND THIS IS A STAGE WHERE IF THERE IS A MAJOR SERVICE CHANGES DETERMINED TO BE OCCURRING, THAT WE WILL CONDUCT A SERVICE EQUITY ANALYSIS.

WE THEN WILL TAKE EVERYTHING OUT TO THE BOARD, OUT TO THE PUBLIC FOR, UH, FEEDBACK.

AND IF WE RECEIVE FEEDBACK THAT REQUIRES A REVISION OF THE PROPOSAL, WE BRING IT BACK AND REWORK IT AND, UH, REPEAT THE PROCESS UNTIL WE GET TO WHERE WE ARE TODAY, WHERE WE ASK THE BOARD TO APPROVE THE, THE CHANGES.

SO AS WE LOOK AT, UM, IDENTIFYING ISSUES, ONE OF THE MOST ONGOING ONES IS CAP METRO'S RELIABILITY.

AND, UH, OVERALL IT IS IMPROVING OUR RE OUR RECRUITMENT AND RETENTION PROGRAMS ARE GOING STRONG.

WE'VE SEEN, UM, HELP FROM OUR NEW SERVICE PROVIDER KEOLIS, AND THEY'VE HELPED BRING ON, UH, LARGE CLASSES OF OPERATORS AND, AND MECHANICS.

UH, WE'VE ALSO MADE SOME MINOR CHANGES TO, UM, PROCEDURES REGARDING BUSES THAT GO OUT ON THE STREET.

UH, FOR EXAMPLE, WE PRIORITIZE, UM, UH, MAKING IMMEDIATE, UH, MAINTENANCE VERSUS RELATABLE MAINTENANCE.

AND WHAT IS RELATABLE? MAINTENANCE IS TYPICALLY SOMETHING THAT'S COSMETIC, SOMETHING LIKE A RIP IN A SEED OR, OR, OR SOMETHING SIMILAR TO THAT.

WE WOULD NEVER, UH, PUT A BUS THAT WAS UNSAFE OUT ON THE STREET.

SO YOU CAN SEE FROM THIS CHART THAT THESE EFFORTS ARE PAYING OFF, THOUGH ONE ON THE RIGHT, SO SHOWS THAT THE BOTTOM SHOWS THE PERCENTAGE OF MISSED TRIPS.

AND WHILE THIS ENDS IN MARCH 4TH FROM WHEN WE PREPARED THE PRESENTATION, UM, I CAN TELL YOU THAT THE, UH, DATA THROUGH APRIL SO FAR IS SHOWING SIMILAR TRENDS OF ABOUT USUALLY ANYWHERE FROM ZERO TO 1% TOTAL OF OUR TRIPS MISSED.

UH, THAT'S GETTING CLOSE TO THE GO THAT OUR, UH, COLLEAGUES AND OPERATIONS HAVE SET.

SET.

UM, WE DO SEE OCCASIONAL SPIKES HERE AND THERE, SO WE'RE STILL NOT PERFECT, BUT, BUT WE'RE SEEING MUCH BETTER.

OUR ON TIME PERFORMANCE IS AT ABOUT 79%, WHICH IS BELOW OUR STANDARD OF 85%.

RIDERSHIP WISE RIDERSHIP IS GROWING THIS DARK GREEN LINE.

IT'S AT TOP, UM, IS THIS FISCAL YEAR, AND YOU CAN SEE THAT IT'S ABOVE THE PREVIOUS ONES.

AND I KNOW WHEN I LOOK AT OUR RIDERSHIP REPORTS, IT CONTINUES TO LOOK LIKE IT'S CONTINUING TO GROW, WHICH IS VERY EXCITING GETTING TO THE PROPOSED CHANGES.

UM, WHEN, WHEN WE GO THROUGH THE PROCESS AND WE ACTUALLY BEGIN DEVELOPING, UH, PROPOSALS, UH, THE FIRST ONE AND THE MOST SIGNIFICANT ONE WE'RE BRINGING TO THE BOARD TODAY FOR YOUR CONSIDERATION IS THE COMBINATION OF ROUTE 6 40 40 ACRES AND ROUTE 6 41 EAST CAMPUS INTO ONE COMBINED CAMPUS CIRCULATOR.

WE ARE ALSO PROPOSING THAT IN AUGUST, WE WILL TRANSITION FROM THE SUMMER SERVICE LEVELS ON THE UT SHUTTLE TO THE, UM, THE FALL SEMESTER LEVELS FOR SCHOOL TRIPS, UM, THAT SERVE, UM, A ISD SCHOOLS.

WE WILL BE BRINGING THOSE ALL BACK.

UM, SOME OF THEM WILL HAVE SOME SCHEDULE ADJUSTMENTS.

UH, THE BOARD HEARD, UH, FROM A GENTLEMAN AT A PREVIOUS ME MEETING THAT, YOU KNOW, THAT ONE OF THE TRIPS NEED TO BE LATER.

AND WE'VE, UH, LISTENED AND WE'RE MAKING THAT ADJUSTMENT.

THERE

[00:35:01]

THOSE BUS ONES ARE GONNA BE, THOSE ARE THE TYPE OF MINOR SCHEDULED TWEAKS WE MAKE TO TRY AND IMPROVE THAT 79% AND GET IT CLOSER TO THAT 85%.

SO AS WE, UH, LOOKED AT OUR UT RIDERSHIP OR, AND, UM, WE NOTICED THAT OUR TWO OF THE ROUTES, THE SIX 40 AND 6 41 IN THAT LIGHT GRADE BOX ARE TWO OF OUR LOWEST, UH, RIDERSHIP UT SHUTTLES.

AND THE 6 41 HAD EVEN TAKEN A DIP.

UH, SO WE WERE ALREADY STARTING TO THINK WE'D LIKE TO DO SOMETHING ABOUT THAT.

AND THEN, UM, WE MEET WITH THE UT UH, THEY HAVE SOMETHING CALLED THE UT SHUTTLE BUS C COMMITTEE.

IT'S KIND OF UT'S VERSION OF, SAY, A CSAC COMMITTEE THAT'S MADE UP OF STAFF, FACULTY AND STUDENTS.

AND WE HEARD FROM THEM THAT THEY WANTED, UH, EAST CAMPUS AND MAIN CAMPUS BETTER CONNECTED.

UH, AND ONE MAJOR REASON THEY WANTED THIS IS THAT THEY'RE OPENING UP NEW GRADUATE STUDENT HOUSING FOR ABOUT 750 STUDENTS.

SO WE CAME UP WITH SOME PROPOSALS AND, UM, ON THE LEFT OF THE SCREEN IS THE CURRENT ROUTES, AND ON THE RIGHT IS THE PROPOSED, UM, PROPOSED CONNECTOR, UH, CIRCULATOR.

IT IS A CLOCKWISE LOOP OPERATING AROUND, UH, THE CONNECTING BOTH EAST AND, UM, MAIN CAMPUS.

AND THESE WERE PRESENTED BACK AGAIN TO THAT UT SHUTTLE BUS COMMITTEE, AND THEY VOTED TO, UM, APPROVE THAT, UM, OR ENDORSED MAYBE IS A BETTER WORD, WAY TO SAY, UH, THE CHANGE.

UM, SO THEN, UM, JUST A COUPLE QUICK THINGS ABOUT THIS CHANGE.

UM, IT DOESN'T REQUIRE ANY ADDITIONAL RESOURCES, NO ADDITIONAL OPERATORS, NO ADDITIONAL BUSES.

UH, WHEN WE'RE TALKING BACK A COUPLE SIDES ABOUT RELIABILITY, OBVIOUSLY THINGS THAT REQUIRE ADDITIONAL BUSES AND ADDITIONAL OPERATORS ARE THINGS THAT, THAT ARE TOUGHER FOR CAPITAL METRO TO CONSIDER AT THIS POINT IN TIME.

IT DOES INCREASE THE FREQUENCY COMPARED TO THE CURRENT, UH, CIRCULATORS AND ACHIEVES THAT GOAL OF CONNECTING THE CAMPUSES.

IT REDUCES PRO UH, PROPOSED POTENTIAL TRANSFERS, AND I WOULDN'T KNOW, IT DOES HAVE A SLIGHTLY LONGER ROUND TRIP TIME.

WE HAVE RECEIVED SOME COMMENTS REGARDING THIS.

BUT, YOU KNOW, AS I MENTIONED, IT HAS A, IT IS MORE FREQUENT AND IN GENERAL, WHAT WE HEARD FROM STUDENTS IS THAT, IS THAT THEY WERE WILLING FOR MORE FREQUENT SERVICE, UM, EVEN IF IT BEEN A SLIGHTLY LONGER ON BUS TRIP TIME, THESE ARE A MAJOR SERVICE CHANGE.

WHEN YOU COMBINE TWO ROUTES INTO ONE, THAT MEANS THAT ONE ROUTE IS BEING ELIMINATED.

THAT IS A TRIGGER PER THE BOARD ADOPT MAJOR SERVICE CHANGE POLICY.

SO WE DID CONDUCT A SERVICE, I SERVICE EQUITY ANALYSIS, AND, UM, IT SHOWED THAT THERE WAS NO DISPARATE IMPACT OR DISPROPORTIONATE BURDEN.

WE'VE HAD A NICE, UM, OUTREACH PROGRAM.

UM, IT STARTED BACK IN MARCH.

UH, ONE OF THE HIGHLIGHTS OF OUR MARCH OUTREACH WAS GOING TO MULTIPLE BUS STOPS ALONG CAMPUS AND TALKING TO 66 STUDENTS AND ALMOST EVERY OPERATOR THAT OPERATES THE SIX 40 AND 6 41.

UM, WE ALSO, UH, HAD NOTICES.

WE REACHED OUT TO THE UNION.

WE'VE HAD A ONLINE PRESENCE WITH SEVERAL COMMENTS HAVE COME IN THROUGH THE ONLINE IS WHERE WE'VE HEARD A COUPLE, UH, PEOPLE THAT HAVE BEEN LIKE EXPRESSING SOME, LIKE, ARE YOU SURE ABOUT THIS, UH, CHANGE? UM, BUT AS WE'VE EVALUATED THEIR COMMENTS AND THEIR CONCERNS ABOUT TRAVEL TIME, WE REALLY DO BELIEVE THAT THIS IS THE BEST HOLISTIC APPROACH TO THIS.

UM, IN GENERAL, WHAT REALLY HA WILL PROBABLY HAPPEN FOR MOST STUDENTS IS WHY THEY MAY SPEND LESS TIME OR MORE TIME ON THE BUS.

THEY'LL SPEND LESS TIME WAITING FOR THE BUS BECAUSE IT'S COMING MORE FREQUENT.

SO OVERALL, YOUR, YOUR TRAVEL TIME WILL BE ABOUT THE SAME.

SO THAT'S ONE OF THE MAJOR REASONS WHY WE ARE CONTINUING TO WITH THIS PROPOSAL.

UM, WE DID MEET, UH, AS MS. PARRA MENTIONED, WITH BOTH, BOTH OF OUR ADVISORY COMMITTEES.

AND SO WE'RE HERE TODAY.

WE HAD A PUBLIC HEARING, UH, UM, ABOUT 10 DAYS AGO, AND NOW WE'RE HERE TODAY TO ASK FOR APPROVAL AND IF APPROVED, THEY'LL BE IMPLEMENTED ON AUGUST 18TH, UH, OF THIS YEAR.

A, UH, AS FAR AS REGIONAL COL COORDINATION GOES, WE'RE ALWAYS COLLABORATING WITH OUR REGIONAL PARTNERS AND MEMBER CITIES.

UM, THAT'S ESSENTIAL FOR CAP METRO TO ACHIEVE ITS VISION FOR REGIONAL TRANSIT, OUR GOVERNMENT AFFAIRS, OUR PLANNING AND DEVELOPMENT STAFF, OUR OUR MEETING WITH THESE ENTITIES, TRYING TO UNDERSTAND THEIR NEEDS AND HOW WE CAN BEST MEET THEM.

UM, WE DO KNOW THAT THERE'S ONE AREA, UM, WITHIN BIM PICKUP.

UH, THE LEANDER PICKUP IS VERY POPULAR AND THAT WE HAVE HEARD MANY REQUESTS FOR, UM, EXPAND FOR EXPANDING THE ZONE.

OUR TEAM IS CURRENTLY PR PREPARING OPTIONS TO PRESENT TO LEANDER STAFF, UH, TO ADDRESS THOSE, UM, REQUESTS.

AND WE WILL CONTINUE TO COR COORDINATE WITH THEM, UH, THROUGHOUT THAT PROCESS.

AND SO THAT'S KIND OF MY TRANSITION

[00:40:01]

UM, WE DO SCORE OUR PICKUP ZONES ON THE BOARD APPROVED, UH, PICKUP SERVICE, UH, GUIDELINES.

AND WE HAVE THREE CATEGORIES THAT WE SCORED ZONES ON OUR, UH, COMMUNITY CHARACTERISTICS, UM, SERVICE QUALITY AND SUSTAINABILITY.

SO FOR EACH OF THOSE THREE, ONES HAS A POTENTIAL OF 30 POINTS FOR A TOTAL OF 90 POINTS POSSIBLE REPORTING ON OUR DECEMBER 23 SCORES.

UM, OVERALL, WE, WE SAW SOME, UH, SOME, SOME, UH, IMPROVEMENT.

AND, UH, WE HAVE THREE THAT, UH, ZONES THAT MEET THE EXPECTATION AND SIX THAT ARE IN THE MONITOR.

BUT, AND THEN ONE THAT WHAT FELL DOWN INTO THE RED, THAT WAS THE NORTH ELK HILL.

THAT ZONE HAS SEASONAL RIDERSHIP, IT HAS HEAVIER RIDERSHIP IN THE SUMMERTIME, IT DROPS IN THE FALL.

WE'RE ALSO PROPOSING A CHANGE TO THAT ZONE THAT WE WILL HOPEFULLY KEEP IT AT THAT SCORE OF 50 ALL YEAR ROUND, UH, WHEN WE DO OUR SERVICE MONITORING.

I WOULD ALSO LIKE TO NOTE THAT OUR LOWEST PERFORMING, UH, PREVIOUS TIME ZONE WITH A SCORE OF 34, WE, OUR COMMUNITY ENGAGEMENT TEAM, UH, EMBARKED ON A, AN AWARENESS CAMPAIGN.

AND WE BROUGHT THAT UP 14 POINTS TO 48.

AND SO, UH, WHEN I PRESENTED TO THE BOARD, UH, THE LAST TIME ABOUT THAT, I HAD MENTIONED THAT WE MIGHT HAVE TO LOOK TO CHANGES TO THAT ZONE OR A POSSIBLE ELIMINATION.

WE ARE NO LONGER CONSIDERING SUCH ACTION.

WHAT WE ARE CONSIDERING AS PART OF THE SERVICE CHANGE ARE SOME CHANGES TO, FOR THE ZONES.

UM, THESE ARE REQUIRE MINIMAL, UM, RESOURCES, UM, JUST LIKE THE FIXED DROUGHT SIDE OF OUR BUSINESS.

THE DEMAND RESPONSE SIDE HAS, UH, RESOURCE CONSTRAINTS ALSO.

SO WE LOOKED AT, UM, WE CONDUCTED AN INTERNAL REVIEW AND LOOKED AT, UH, CUSTOMER SUGGESTIONS AND REQUESTS AND ALSO TALKED TO THE PICKUP OPERATORS.

AND WHAT WE'RE BASICALLY DOING TO MINIMIZE THE CURRENT IMPACT IS TO PROPOSE, UH, CLOSING UP SOME DONUT HOSE.

AND I'LL GO THROUGH THESE REAL QUICKLY.

UH, THE FIRST DONUT HOSE IS ON THE EAST A TX ZONE.

THAT'S THE ONE THAT, UH, OPERATES ACTUALLY RIGHT HERE WHERE WE'RE, WE'RE, WE'RE STANDING TODAY, OR I'M STANDING AT LEAST.

UM, AND WE'RE GONNA CLOSE A GAP, UH, NORTH OF HERE BETWEEN OAK SPRINGS AND SEVENTH.

THIS WILL MEAN WE'LL HAVE SOME GROCERY, UH, A SMALL GROCERY STORE, A PHARMACY, AND A BANK INCLUDED IN THE ZONE.

UH, THESE ARE OF COURSE SOME OF WHAT WE CONSIDER ESSENTIAL SERVICES THAT PEOPLE NEED TO ACCESS.

NEXT STEP IS THE SAUL, WHERE WE'RE LOOKING TO CLOSE TWO DONUT HOLES, UH, ONE SOUTH OF HOWARD LANE.

AND THEN, UH, ONE, UM, EAST OF 35.

UH, THE ZONE EAST OF 35 INCLUDES A APARTMENT COMPLEX THAT MEMBERS OF OUR ACCESS COMMITTEE HAVE ASKED FOR, UM, UH, SERVICE TO NEXT UP IS WALNUT CREEK, WHERE WE'RE LOOKING TO ADD ON TO THE SOUTHEAST CORNER OF THE ZONE TO, UH, TRY AND IMPROVE, CONTINUE TO IMPROVE ITS PERFORMANCE.

AND THEN THE LAST ZONE IS OUR NORTH LKO ZONE.

AND THIS ONE'S A LITTLE BIT UNIQUE.

IT IS THE ONE THAT WE ARE PROPOSING TRIMMING A LITTLE BIT AND THEN ADDING A LITTLE BIT.

SO WE'RE PROPOSING TO TRIM THAT FAR EASTERN SECTION THAT'S HIGHLIGHTED IN RED.

UM, IT IS A SECTION THAT WE GENERALLY HAVE NOT SEEN ANY RIDERSHIP IN, SO WE'D LIKE TO REALLOCATE THOSE RESOURCES TO KIND OF THE SOUTHWEST PORTION OF THE ZONE.

AND THEN ANOTHER SMALL SEGMENT JUST SOUTH OF THE ZONE ALONG TWO 90.

AND WE ARE HOPEFUL WITH THESE CHANGES THAT WE'LL SEE, UM, SEE THE ZONE GROW, UM, OUTTA THAT, UM, THAT LOWER SCORE AND INTO A BETTER SCORE, UM, YEAR ROUND.

WITH THAT, I AM HAPPY TO ANSWER ANY QUESTIONS, BOARD MEMBERS.

ANY QUESTIONS? BOARD MEMBERS, BOARD MEMBER VAN? JUST, UH, OUTTA CURIOSITY, WHY WERE THOSE HOLES IN THERE? I MEAN, YOU KNOW, JUST LOOKING AT IT, IT, IT SEEMS LIKE A CONTIGUOUS ZONE WOULD MAKE THE MOST SENSE.

I WAS JUST WONDERING WHY WERE THOSE EXCLUDED, UH, IN THE FIRST PLACE? , UM, I BELIEVE , I'M LIKE, I AM NOT THE PI, THE PICKUP ZONE EXPERT, BUT I DO KNOW THAT WE TRY AND KEEP THEM SOMEWHAT COMPACT TO MAKE THEM FUNCTION AS BEST AS THEY CAN.

AND AS WE LEARN MORE AND MORE, WE'RE ABLE TO EXPAND THEM A LITTLE BIT.

MM-HMM.

, SOME OF THE ZONES MAY ALSO HAVE A LITTLE BIT OF PARKLAND IN THEM, SO THEY MAY NOT, I BELIEVE THE, UM, ONE OF THE NORTHERN ONES HAS SOME PARKLAND IN IT, SO IT'S NOT QUITE AS BIG OF A DONOR OH.

AS IT MAY APPEAR TO BE ALSO THAT, BUT WE'RE ABLE TO BETTER SERVE IT.

UH, GOT IT.

I GUESS WE WANT TO BE CAUTIOUS ALSO WITH THE INITIAL ROLLOUT, SEE WHAT THE SERVICE LEVELS AND THE, THE WEIGHT AND ALL THAT IS TOO.

CORRECT.

THANK YOU.

THOSE

[00:45:01]

ANY ADDITIONAL QUESTIONS? I JUST WANT TO, UH, KEEP IN FRONT OF US A A, UH, UH, DISCUSSION THAT WE HAVE HAD ABOUT, UM, LENGTHEN, UM, AS IT RELATES TO PICKUP.