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[00:00:04]

HEY EVERYBODY, I'M LESLIE POOLE, AND I'M VICE CHAIR OF THE CAP METRO BOARD.

AND WE HAVE A QUORUM.

OUR CHAIR WILL BE JOINING US SHORTLY, AND HE'S ASKED US TO GO AHEAD AND CONVENE AND GET US STARTED.

MR. POOLE, WE ONLY, ALL RIGHT, I'LL GO

[I. Call to Order]

AHEAD AND CALL US TO ORDER.

IT IS, UM, MAY 20TH, 1204 IN THE AFTERNOON, AND WE ARE HERE AT THE CAP METRO HEADQUARTERS.

AND WE WILL START WITH OUR SAFETY

[II. Safety Briefing:]

BRIEFING.

GARDNER.

GOOD AFTERNOON, EVERYONE.

MY NAME IS GARDNER AVON, AND I SERVE AS CAPITAL METRO'S EXECUTIVE VICE PRESIDENT SYSTEM-WIDE ACCESSIBILITY AND CHIEF SAFETY OFFICER.

YOU ARE LOCATED AT 29 10 EAST FIFTH STREET, AND YOU ARE IN ROSA PARKS, UH, BOARDROOM.

IN THE UNLIKELY EVENT OF AN EMERGENCY, OUR STAFF WILL CALL AND SECURITY WILL CALL NINE ONE ONE.

AEDS ARE LOCATED RIGHT BY THE ELEVATOR.

GO OUT, MAKE A RIGHT TURN RIGHT IN FRONT OF YOU, AND THE UNLIKELY EVENT OF AN EMERGENCY REQUIRING AN EVACUATION.

PLEASE EXIT TO THE NEAREST DOORS FURTHEST AWAY FROM THE ACTUAL EMERGENCY.

IF YOU HAVE A MOBILITY CHALLENGE AND YOU, UH, HAVE TO EXIT OUT OF THIS DOOR, PLEASE WAIT FOR ASSISTANCE BEFORE GOING DOWN THE STAIRWELL.

AND THAT CONCLUDES OUR EMERGENCY BRIEFING.

THANK YOU.

THANK YOU SO MUCH, MR. TABBAN.

UM, LET'S SEE.

UM, I'M WAITING FOR OUR CHAIR TO COME OUT SO WE HAVE A FULL 1, 2, 3, 4.

WE NEED ONE MORE FOR, UH, QUORUM, BUT CAN I ASK OUR PRESIDENT AND CEO IF SHE MIGHT BE ABLE TO DO OUR RECOGNITION? AH, VERY GOOD.

I WILL HAND THE GAVEL OVER TO OUR CHAIR.

IT LOOKS LIKE WE NOW HAVE A QUORUM AND, UH, WE CAN CONVENE.

EXCELLENT.

WELL, THE CHAIR GETS SETTLED.

I'LL GO AHEAD AND, AND

[III. Recognition]

KICK OFF OUR RECOGNITION ITEM.

UM, WE RECENTLY RECEIVED, UM, AN AWARD FROM THE AMERICAN PUBLIC TRANSIT ASSOCIATION, AND, AND WE'LL START BY WATCHING A QUICK VIDEO THAT TALKS ABOUT IT.

IN 2021, CAP METRO LAUNCHED THE COMMUNITY INTERVENTION PROGRAM, A STREET OUTREACH EFFORT DESIGNED TO ADDRESS QUALITY OF LIFE ISSUES ON OUR TRANSIT SYSTEM RELATED TO HOMELESSNESS, SUBSTANCE ABUSE, AND MENTAL ILLNESS.

THE PROGRAM WAS CREATED AS PART OF CAT METRO'S NEW APPROACH TO PUBLIC SAFETY, WHICH INCLUDES COMMUNITY INTERVENTION, PUBLIC SAFETY AMBASSADORS, AND A POLICE DEPARTMENT.

THE PROGRAM IS IMPLEMENTED BY THREE COMMUNITY INTERVENTION SPECIALISTS, SOCIAL WORK PROFESSIONALS WITH EXTENSIVE PROFESSIONAL TRAINING AND COMMUNITY SERVICES, HOUSING, MENTAL HEALTH, AND HOMELESSNESS.

THEY EMPLOY THE PROGRAM BY BUILDING RELATIONSHIPS WITH VULNERABLE POPULATIONS ON OUR TRANSIT SYSTEM AND CONNECTING THEM TO RESOURCES.

[00:05:01]

THESE SUCCESSFUL ENGAGEMENTS LEAD TO LONG-TERM STABILITY FOR CLIENTS AND LONG-TERM REDUCTION OF PROBLEMS ON THE CAP METRO TRANSIT SYSTEM.

OUR PROGRAM IS INNOVATIVE IN THAT WE PROVIDE PROFESSIONAL SOCIAL WORK FUNCTIONS WHILE WORKING CLOSELY WITH OUR PUBLIC SAFETY AMBASSADORS AND EVENTUALLY OUR TRANSIT POLICE DEPARTMENT.

SUCCESS OF THE PROGRAM IS MEASURED BY FIVE INDICATORS, AND A FOCUS ON HIGH QUALITY ENGAGEMENT IS NECESSARY TO HELP NAVIGATE CLIENTS THROUGH A COMPLICATED, UNDER-RESOURCED AND TIME CONSUMING HOMELESS RESPONSE SYSTEM.

WE BELIEVE STATS FROM THE FIRST TWO PROGRAM YEARS SHOW THAT THE PROGRAM IS EFFECTIVE AT HELPING INDIVIDUALS ACCESS RESOURCES, ULTIMATELY REDUCING THEIR IMPACT ON OUR TRANSIT SYSTEM.

THEY ALSO REFLECT THE TIME INTENSIVE EFFORT IT TAKES TO HELP CLIENTS ACHIEVE THEIR GOALS.

THE CIS TEAM HAS ALSO HELPED A TOTAL OF 69 CLIENTS GET VITAL DOCUMENTS LIKE SOCIAL SECURITY CARDS OR STATE IDS, WHICH ARE OFTEN THE BIGGEST BARRIER IN GETTING BACK TO WORK AND INTO HOUSING.

A TESTAMENT TO THE IMPROVEMENT IN HOW WE ENGAGE INDIVIDUALS IS THAT DESPITE INCREASED ENGAGEMENTS, THE NUMBER OF REFUSALS OF SERVICE REMAINED ALMOST THE SAME IN YEARS.

ONE AND TWO.

SPECIALISTS ALSO TRAIN CAP METRO FRONTLINE STAFF AND MENTAL HEALTH FIRST AID TO EQUIP THEM WITH THE KNOWLEDGE TO SAFELY INTERACT WITH PEOPLE EXPERIENCING MENTAL HEALTH CHALLENGES OR STRUGGLING WITH SUBSTANCE ABUSE.

THIS HAS LED TO MANY INSTANCES OF DEESCALATION BETWEEN PASSENGERS AND OPERATORS, REDUCED THE NEED FOR POLICE TO RESPOND TO INCIDENTS AND MOVED OVER 30 PEOPLE DIRECTLY FROM TRANSIT PROPERTY INTO SHELTER OR PERMANENT HOUSING.

OUR TEAM ALSO CO-FOUNDED THE NATIONAL TRANSIT AND VULNERABLE POPULATIONS WORK GROUP FOR TRANSIT AGENCIES TO EXPLORE THESE TYPES OF INNOVATIVE PUBLIC SAFETY PROGRAMS. OVER 15 TRANSIT AGENCIES AND INDUSTRY EXPERTS ATTENDING MONTHLY MEETINGS TO SHARE CHALLENGES, SUCCESSES, AND IDEAS.

DESPITE THE MANY DIFFERENCES, PARTICIPANTS ALL SHARE AN INTEREST AND LEARNING FROM AGENCIES LIKE CAP METRO THAT HAVE SUCCESSFULLY REINVENTED THE APPROACH TO PUBLIC SAFETY.

THIS APTA RECOGNITION OF THE CAP METRO COMMUNITY INTERVENTION PROGRAM IS INDICATIVE OF JUST HOW PREVALENT THESE ISSUES ARE ON TRANSIT SYSTEMS AROUND THE COUNTRY, AND PROVES THAT A PROACTIVE APPROACH TO INNOVATIVE SOLUTIONS CAN LEAD TO A SAFER EXPERIENCE FOR CUSTOMERS AND STAFF, WHILE PROVIDING THE MOST VULNERABLE POPULATIONS WITH RESOURCES NEEDED TO IMPROVE THEIR LIVES.

SO THIS MORNING I'M THRILLED TO TAKE A MOMENT OF THIS BOARD MEETING TO RECOGNIZE OUR TEAM OF COMMUNITY INTERVENTION SPECIALISTS, HOLLY WING, CARLOS SILVA, AND STEPHANIE GARCIA, AND SENIOR DIRECTOR OF SECURITY AND EMERGENCY MANAGEMENT, DARRYL JAMELL.

CAN Y'ALL HOP POP UP REAL QUICK WHILE WE SAY FANTASTIC THINGS ABOUT YOU? AS THE VIDEO NOTED IN 2021, CAT METRO BEGAN A NEW APPROACH TO PUBLIC SAFETY THAT MOBILIZED THREE, THREE TEAMS IN COORDINATION WITH ONE ANOTHER.

OUR PUBLIC SAFETY AMBASSADORS, THIS TEAM OF COMMUNITY OF INTERVENTION SPECIALISTS IN OUR PLANNED POLICE DEPARTMENT, HOLLY, CARLOS, AND STEPHANIE, WORK EACH DAY TO PROVIDE DIRECT SUPPORT TO OUR TRANSIT SERVICE, CONNECTING SOME OF OUR MOST IN NEED COMMUNITY MEMBERS WITH SERVICES TO IMPROVE THEIR LIFE OUTCOMES.

UM, AS WAS NOTED IN THE VIDEO, CAP METRO WAS ONE OF THE FIRST TRANSIT AGENCIES IN THE COUNTRY TO LAUNCH A PROGRAM SUCH AS THIS.

UM, AND IT IS SOMETHING THAT AS, UH, WE SHARE IT WITH OTHER TRANSIT SYSTEMS ACROSS THE COUNTRY, MORE AND MORE PEOPLE RECOGNIZE THE NEED TO DO.

WE AREN'T ALONE IN RECOGNIZING THEIR WORK.

AND WE ARE THRILLED TO, TO ANNOUNCE THAT WE HAVE RECEIVED THE GOLD AWARD, WHICH IS THE HIGHEST POSSIBLE AWARD FROM THE AMERICAN PUBLIC TRANSPORTATION ASSOCIATION SAFETY AND SECURITY AWARDS PROGRAMS. AND IF THE BOARD WOULD BRIEFLY INDULGE US, WE'D LOVE TO TAKE A PICTURE WITH THE, UH, REWARD RECIPIENTS RE AWARD RECIPIENTS.

THAT WAS, WAS A LOT HARDER TO SAY THAN IT SHOULD HAVE BEEN.

[00:10:08]

I CAN SAY BEFORE YOU ALL LEAVE, I, I JUST WANNA SAY THAT, UM, WHAT IS REALLY SO IMPORTANT IS YOU, YOU CAME TO US DURING A DIFFICULT TIME.

WE WERE, THERE WERE DIFFICULT ASKS THAT WERE BEING MADE BY THE PUBLIC AND WE HAD TO PUT A SYSTEM IN PLACE, A SYSTEM THAT WAS GONNA BE SENSITIVE TO OUR PERSONNEL, SENSITIVE TO RIDERS, UH, SENSITIVE TO A, A NUMBER OF DIFFERENT GROUPS THAT WERE COMING IN, UH, TO, UH, TO MAKE REQUESTS OF THE BOARD.

AND YOU ALL DID A FABULOUS JOB PUTTING AMBASSADORS IN PLACE, PUTTING, UH, PUTTING UM, FOLKS THAT, THAT ARE TRAINED TO DO MENTAL HEALTH INTERACTIONS AND, AND TO MAKE SURE THAT WE HAVE THE TYPE OF PLACE THAT EVERYBODY FEELS WELCOME AND SECURE.

AND THAT HAPPENS BECAUSE OF PERSONNEL AND STAFF.

THANK YOU FOR THE SACRIFICES THAT YOU'VE MADE.

SO JUST WANTED TO SAY THAT PUBLICLY.

ALRIGHT.

ALRIGHT.

IT SEEMS THAT, UH, LET'S SEE.

I, I, UH, I WILL GO BACK AND CALL THE MEETING IN.

UH, SO, UH, GOOD AFTERNOON AND THANK YOU FOR JOINING US FOR THE MAY MEETING OF THE CAP METRO BOARD OF DIRECTORS.

TODAY IS MONDAY, MAY 20TH.

WE ARE HERE AT THE CAPITOL METRO BOARDROOM, UH, AND THE TIME OFFICIALLY IS 1213, SO I'LL CALL US AGAIN.

ALRIGHT.

SEEMS THAT WE HAVE HAD OUR SAFETY BRIEFING ALREADY.

UH, SEEMS THAT WE HAVE ALSO STARTED WITH OUR, OUR RECOGNITION.

UH, NOW WE'LL MOVE

[IV. Public Comment]

TO OUR PUBLIC COMMENTS.

I UNDERSTAND THAT WE HAVE SEVERAL SPEAKERS, UH, THAT HAVE SIGNED UP IN ADVANCE.

SO WHEN YOUR NAME IS CALLED, UH, WILL YOU PLEASE COME TO THE PODIUM? AND IF YOU'RE JOINING US REMOTELY, YOU CAN UN UNMUTE, UNMUTE YOURSELF WHEN YOU'RE CALLED.

EACH SPEAKER WILL HAVE THREE MINUTES UNLESS THERE'S SPEAKING ON TWO AGENDA ITEMS OR REPRESENTING A GROUP WITH, UH, MORE THAN ONE PERSON IN THE ROOM.

AND IN THAT CASE, THEY'LL HAVE FIVE MINUTES.

OUR FIRST SPEAKER WILL BE MS. LAURIE RENTERIA, AND WE KNOW HER BECAUSE SHE MAKES PO LOOK SO GOOD, .

ALRIGHT.

THANK YOU FOR IT.

THANK YOU FOR HAVING ME.

UH, I'M HERE TO THANK CAP METRO FOR CO-SPONSORING THE AMIGOS DAY AUSTIN EIO MURAL PROJECT.

I WANNA DO A SPECIAL SHOUT OUT TO LILIANA CORTEZ AND MELISSA ORTIZ, OUR PRIMARY FACILITATORS, ALONG WITH LUCINDA ALDA BRIANI.

BUT I ESPECIALLY WANNA THANK THE MAINTENANCE DEPARTMENT, ROBERT MILLSAP AND JOHN, WHO SPENT A LOT MORE TIME, MUSCLE AND MONEY THAN ANY OF US ANTICIPATED.

AND OF COURSE, ALL THE LEGAL AND MARKETING DEPARTMENT PEOPLE WHO SUPPORTED US BEHIND THE SCENES.

ALSO, WANNA THANK THE SPONSORSHIP COMMITTEE FOR SUPPORTING THE 55TH ANNIVERSARY DINNER OF THE AUSTIN SALTILLO SISTER CITIES ASSOCIATION.

NOW A QUICK SUMMARY OF THE PROJECT.

THE ANNUAL SALTILLO DAY IN AUSTIN WAS MAY THREE THROUGH FIVE, AND THE MURAL PROJECT WAS CO-SPONSORED BY CAP METRO ME CARTE MUSEUM AND FRIENDS OF THE MAC.

AND IT WAS ONE OF THE MAIN EVENTS FOR THE WEEKEND.

THE AMIGOS MURALS WITH ONE AT ME CARTE AND ONE AT PLAZA SALTILLO ARE THE FIRST PUBLIC ART INSTALLATIONS ON THE MEXICAN AMERICAN HERITAGE CORRIDOR ALONG EAST FIFTH THAT AIMS TO PRESERVE THE HISTORY OF THE MEXICAN AND MEXICAN AMERICAN COMMUNITY.

IT ALSO CONNECTS DOWNTOWN TO THE EAST SIDE, CREATING THE PLAZA SALTILLO MURAL INCLUDED WORKSHOPS AND PAINTING BY IMMIGRANT STUDENTS AT AUSTIN ISDS INTERNATIONAL HIGH SCHOOL, WORKING WITH MEXICAN BORN, SALTILLO BASED FAMOUS MURALIST, JULIO CESAR OLO CHAVEZ, ALSO KNOWN AS CHOS, AND HIS WIFE ANNA SOPHIA.

HERE'S THE STATS ON THE PROJECT.

62 STUDENTS FROM INTERNATIONAL HIGH SCHOOL ATTENDED THE WORKSHOPS.

13 HELPED PAINT THE MURALS AFTER SCHOOL.

FOUR ATTENDED THE MURAL, REVEALS SEVEN SOLD ART AT CINCO DE MAYO, EARNING 80 BUCKS.

77 ATTENDED THE CLOSING CEREMONY WHERE EACH STUDENT GOT A CERTIFICATE OF ACHIEVEMENT ACHIEVEMENT AS A STUDENT APPRENTICE IN ARC, THE MURAL REVEALS THAT ME CARTE AND PLAZA WERE AWESOME.

WELL ATTENDED 167, ATTENDED ONE OR BOTH.

MURAL UNVEILINGS 32 WERE FROM SALTILLO, INCLUDING THE MAYOR OF SALTILLO, HIS STAFF AND CITY COUNCIL MEMBERS,

[00:15:01]

ALONG WITH THREE PROFESSORS, THREE STUDENTS, AND TWO EXECUTIVE ASSISTANTS FROM TWO UNIVERSITIES IN SALTILLO THAT ARE PART OF OUR SISTER CITIES EDUCATIONAL EXCHANGE PROGRAMS. NOW, THE IN KIND DONATIONS BY CAPITAL METRO WERE PHENOMENAL.

I'VE ADDED UP STAFF TIME AT 64 HOURS AT $20 AN HOUR.

THAT'S $1,285.

YOU GAVE 30 STUDENTS GIFT BAGS, UH, WITH A VALUE OF AT LEAST $75.

AND THE BIGGEST EXPENSE THAT METRO PROVIDED WAS TO HIRE A SIGNED INSTALLATION COMPANY THAT WAS $3,140.

THAT'S A TOTAL OF $4,500 WORTH OF IN-KIND DONATIONS.

IN CLOSING, I JUST CAN'T THANK METRO ENOUGH FOR THE SUPPORT FOR OUR AMIGOS DAY AUSTIN ALT MURAL PROJECT.

I'D LIKE TO INVITE FORMER METRO BOARD MEMBER, CITY COUNCILMAN AND MY BELOVED HUSBAND PO RANCHERIA, TO READ AND PRESENT A MURAL PROCLAMATION THAT WAS ONLY MADE POSSIBLE BY THE HONORABLE CHITO VELA BOARD COL EX COLLEAGUES.

UH, THANK YOU FOR HAVING US HERE.

UH, AS MY WIFE SAID THAT, I'M GONNA READ THE PROCLAMATION THAT WAS READ, UH, DURING THE, UH, THE MURAL ON MAY 5TH.

THE PROCLAMATION BE IT KNOWN THAT WHEREAS THE MEXICAN STATE OF KAILA AND TE HA COM COMPRISED OF A UNIFIED NEW SPAIN TERRITORY AS EARLY AS 1689 WITH ITS CAPITAL IN ELA, MEXICO SHARED A COMMON HISTORY LANGUAGE AND CULTURE FOR MORE THAN 150 YEARS.

WHEREAS IN 1968, THE MAYOR FROM SOUTH AND AUSTIN FORMALIZED THE AUSTIN SALTILLO SISTER CITY RELATIONSHIP FOCUSING ON CITIZEN DIPLOMACY, FRIENDSHIP, EDUCATION, AND CULTURE.

AND WHEREAS THE ANNUAL SALTILLO DAY IN AUSTIN CELEBRATED CELEBRATION MAY 3RD THROUGH THE FIFTH 2024, INCLUDED SOUTH THEO BASED ARTISTS CREATING MULE AT PLAZA AND MEHI ART MUSEUM WITH THE ASSISTANCE OF AUSTIN INDEPENDENT SCHOOL DISTRICT, INTERNATIONAL HIGH SCHOOL STUDENTS SUPPORTED IN PART BY THE CITY OF AUSTIN ECONOMIC DEVELOPMENT DEPARTMENT.

AND WHEREAS THESE TWO MURALS ARE THE FIRST PUBLIC ARC INSTITUTION, INSTALL INSTALLATION IN THE MEXICAN AMERICAN HERITAGE CORRIDOR, CONNECTING DOWNTOWN TO THE EAST SIDE OF AUSTIN ALONG EAST FIFTH STREET NOW.

WHEREAS THE MAYOR KIRK WATSON, THE CITY OF UP, CITY OF AUSTIN, HEREBY PROCLAIMING MAY 4TH AND FIFTH, 2024 AS ME ARTHUR MUSEUM IN PLAZA MURAL DAY.

THANK YOU.

THANK YOU VERY MUCH.

WE WILL, WE WILL MAKE SURE WE GET THESE INTO THE RIGHT HANDS.

AND, AND LORI, WE JUST WANT TO THANK YOU FOR BEING THERE.

YOU WERE SO GOOD TODAY.

YOU, YOU MADE, YOU MADE YOUR HUSBAND AND CHEETO LOOK GOOD.

.

THAT'S PRETTY GOOD.

THAT'S PRETTY GOOD.

ALRIGHT.

UH, THANK YOU FOR COMING.

UH, WE APPRECIATE THE HARD WORK THAT YOU'VE DONE.

UH, YOUR COMMITMENT NOT ONLY TO TRANSIT, UH, BUT TO MAINTAINING CULTURE, TO UNDERSTANDING, UH, HOW WE GREW UP, WHERE WE CAME FROM, HOW WE'RE CONNECTED.

SO WE APPRECIATE ALL THE WORK THAT YOU CONTINUE TO DO.

SO I THANK YOU VERY MUCH, UH, MR. CHAIRMAN, BOARD MEMBERS, ANY, UH, PLEASE, UH, LORI, I JUST WANNA SAY THANK YOU FOR SHARING YOUR HUSBAND WITH US ALL THESE YEARS AND, UH, PO I MISS YOU, MAN.

YOU KNOW, IF, IF, IF YOU WANNA EVER COME BACK UP HERE FOR A LITTLE WHILE, I, I, I THINK, I THINK WE PROBABLY ENTERTAIN THAT FOR, FOR A LITTLE BIT.

WE'LL FIGURE SOME WAY TO GET YOU TO GET YOU BACK INVOLVED AND, UH, HOPE RETIREMENT'S TREATING Y'ALL WELL AND THAT'S THE WILLIAMSON COUNTY GUY .

SO, SO, YOU KNOW, THAT'S PRETTY GOOD.

OKAY.

ALRIGHT.

UH, ANY OTHER BOARD MEMBERS, UH, MOMENT OF PERSONAL PRIVILEGE PLEASE? JUST WANTED TO SAY THANK YOU.

AND PLAZA SALTILLO IS REALLY PLAZA SALTILLO, UH, NOT ONLY DO THEY HAVE THE MURAL THERE, UH, BUT THE BENCHES THAT ARE THERE, THE WROUGHT IRON BENCHES WERE A GIFT FROM, UH, THE CITY OF SALTILLO TO, UH, CAPITAL METRO.

UH, SO IT, IT'S A, IT'S JUST A, A REALLY, THE, THE

[00:20:01]

MURAL IS A, A PERFECT TOUCH AND VERY, UH, VERY FITTING AND, AND REALLY ENJOYED, UH, SPENDING, UH, TIME WITH OUR VISITORS, UH, FROM TIO AND LOOKING FORWARD TO, UH, TO GOING TO SIO TO VISIT THEM SOON.

OKAY.

ALRIGHT.

ANY OTHER BOARD MEMBERS? ALRIGHT, UH, THANK YOU AND WE'LL CONTINUE TO WORK AND, UH, YOU KNOW, UH, PLAZA SALTILLO IS VERY CLOSE TO WHAT USED TO BE MASONTOWN AND SO THERE'S BEEN A HISTORIC CULTURAL CONNECTION BETWEEN US ALL AND, UH, AND OUR CHILDREN NEED TO KNOW THAT IT'S IMPORTANT, SO.

ALRIGHT.

UM, LOOKS LIKE WE HAVE A, UH, A SECOND PERSON WHO IS GOING TO SPEAK REMOTELY.

UM, IS MS. UH, ZIA JOSEPH WITH US? UH, SHE HAS ASKED FOR FIVE MINUTES ON TWO AGENDA ITEMS. MS. JOSEPH, ARE YOU WITH US? THANK YOU, MR. CHAIR MEMBERS.

UM, ENOVIA, JOSEPH, MAY I ASK A TECHNICAL QUESTION, MR. CHAIR BEFORE YOU START MY TIME? SURE.

WOULD YOU SAY THERE WAS A QUESTION? SURE.

I JUST WOULD LIKE TO KNOW, UH, WHAT STAFF MEMBER TYPES THE ADVISORY COMMITTEE MEETING IN IT AND IF THERE'S AN ERROR WHO I NEED TO CONTACT.

OKAY.

SO I DON'T KNOW THE ANSWER THERE, BUT WE CAN FIND THE ANSWER AND, AND, UH, GET BACK TO YOU WITH THAT ANSWER.

OKAY.

THANK YOU VERY MUCH.

YOU'RE WELCOME.

I JUST WANNA WELCOME, MAKE SOME COMMENTS THAT THANK CERTAINLY, UM, I, I JUST WANNA MAKE SOME COMMENTS SPECIFICALLY RELATED TO TITLE VI OF THE CIVIL RIGHTS ACT OF 1964, WHICH PROHIBITS DISCRIMINATION BASED ON RACE, COLOR, OR NATIONAL ORIGIN.

I KNOW YOU HAVE THE TITLE SIX TRIENNIAL REVIEW ACTION ITEM SEVEN ON YOUR AGENDA TODAY.

I WILL POINT OUT THAT YOU HAVE DIS NO DISPARATE IMPACT NOTED 69 TIMES EQUITY, 412 TIMES EQUITABLE 24 TIMES AND EQUITABLY NINE TIMES IN THE 763 PAGE DOCUMENT.

I DO, HOWEVER, WANT TO CALL TO YOUR ATTENTION THAT BLACK PEOPLE STILL WAIT 60 MINUTES FOR THE BUS.

I WANT TO READ INTO THE RECORD THE DEFINITION OF FRAUD.

THE OFFICE OF, UH, THE INSPECTOR GENERAL, UM, HAS SOME LANGUAGE ON ITS WEBSITE THAT MAY BE BENEFICIAL TO THE PUBLIC.

IT SAYS, QUOTE, THE OFFICE OF INSPECTOR GENERAL MAINTAINS A HOTLINE FOR RECEIVING ALLEGATIONS OF FRAUD, WASTE, ABUSE OR MISMANAGEMENT AFFECTING US DEPARTMENT OF TRANSPORTATION PROGRAMS OR OPERATIONS ALLEGATIONS MAY BE REPORTED 24 HOURS A DAY, SEVEN DAYS A WEEK BY DOT EMPLOYEES, CONTRACTORS, OR THE GENERAL PUBLIC.

AND THEN IT GOES ON TO GIVE THE TYPES OF THINGS THAT SHOULD BE REPORTED OR ISSUES.

AND SPECIFICALLY IT SAYS FALSE STATEMENTS AND FALSE CLAIMS. YOU CAN CALL 804 2 4 9 0 7 1 OR YOU CAN EMAIL HOTLINE@OIG.DOT.GOV.

MR. CHAIR, RESPECTFULLY, I WANT YOU TO REMEMBER THAT WHEN YOU CHANGE ROUTE 3, 3 9, ROBERTO GONZALEZ CALLED THAT ROUTE NEW.

THAT'S A NO, THAT'S NOT A NEW ROUTE.

IT'S BEEN IN THE SYSTEM AT LEAST SINCE 2005.

IT USED TO SERVE THE US COASTAL SERVICE ON CROSS PARK, NEAR CROSS PARK AND EXCHANGE THAT IS FRAUD.

YOU HAVE ACTUALLY DEFRAUDED THE TAXPAYERS AND GETTING THE $66 MILLION FOR THE TWO METRO, UH, RAPID LINES.

THE ONE THAT IS GOING TO SERVE LOYOLA LANE, AS I'VE STATED BEFORE, IS NOTHING MORE THAN THE ROUTE 37 RESTORED WITH AN EXTRA STOP AT THE EXPO CENTER.

YOU HAVE ON YOUR AGENDA AS WELL, UH, A CONTRACT SPECIFICALLY, UH, IT'S CONSENT NUMBER TWO, THAT ITEM SPECIFIED $648,000 FOR MARK A. RODRIGUEZ STATE LEGISLATIVE CONSULTING SERVICES.

AND I JUST WANT YOU TO RECOGNIZE THAT THE CONSOLIDATED APPROPRIATIONS ACT PROHIBITS USE OF PUBLIC FUNDS FOR LOBBYING.

THIS IS A LOBBYING CONTRACT THREE YEARS AT SPACE PERIOD, AND IT HAS A ONE TWO YEAR EXTENSION.

I WANNA CLOSE ON A PERSONAL NOTE.

I ASKED AT THE FINANCE COMMITTEE CHAIR HARRIS TO SIMPLY ACKNOWLEDGE WHETHER HE RECEIVED MY EMAIL THAT WAS SENT TO THE BOARD ABOUT THE ASSAULT THAT I RECEIVED FROM COREY BELLINGER, K-O-R-I-I, THE OPERATOR ON MAY 6TH, 2024.

NEITHER HE NOR MR. EASTON NOR DADDY WATKINS, THE CEO ANSWERED ME.

MR. EASTON SCREENED YOUR BOARD OF DIRECTOR'S EMAIL ADDRESS AND I WAS SIMPLY ASKING IF IT WAS RECEIVED WHEN IT WAS NOT ANSWERED, WHEN I GOT NO ANSWER, I THEN WENT AHEAD AND TESTIFIED AT THE

[00:25:01]

CSAC COMMITTEE MEETING THAT EVENING, CUSTOMER SATISFACTION ADVISORY COMMITTEE, YOUR BOARD PACKET, HOWEVER, MISCHARACTERIZES WHAT I HAVE TO SAY, IT DOES NOT SCRIPT WHAT I SAID.

IT DOES NOT INCLUDE TITLE VI AND SPECIFICALLY IT REFERS TO ME AS THEY AND RESPECTFULLY, I'M CATHOLIC AND CONSERVATIVE.

I WANT YOU TO RECOGNIZE THAT I DON'T REFER TO MYSELF AS THEY PEOPLE WHO ARE IN THE L-G-B-T-Q-I-A POPULATION ARE CERTAINLY FREE TO CHANGE THEIR PRONOUNS.

I AM OFFENDED EVERYONE ELSE IN THE BOARD PACKET ON PAGE SIX IS REFERRED TO AS HE OR SHE.

I DON'T KNOW WHAT YOU'RE TRYING TO DO.

YOU'RE TRYING TO CHILL MY SPEECH.

I'M NOT GONNA BE SILENT.

I WANT CORY BELLINGER TO BE FIRED.

SPECIFICALLY, I WANT TO TELL YOU THAT IT WAS THE 8 0 3 METRO RAPID.

YOU STARTED YOUR MEETING WITH SAFETY.

THIS WAS ON JJ PICKLE.

WHEN I WENT TO FILE A POLICE REPORT, IT SAID THAT AUSTIN POLICE DEPARTMENT DOES NOT HAVE JURISDICTION.

LAST TUESDAY, COUNSEL RECEIVED A BRIEFING FROM AUSTIN POLICE DEPARTMENT AND SPECIFICALLY THE, IT WAS REFERRED TO BY A PD, THAT EDUCATION CODE 67.03, WHICH IS CAMPUS PEACE OFFICERS.

THERE'S A CONCURRENT JURISDICTION, YOU HAVE NO POLICIES IN PLACE.

CORY BELLINGER TRIED TO KNOCK THE PHONE OUT OF MY HAND.

I'M SURE SOMEONE IN THE ADMINISTRATION HAS SEEN THAT VIDEO BY NOW.

HE THEN WITHHELD ME.

HE RESTRAINED ME ON THE SECOND 8 0 3.

HE HAD NO REASON TO PUT HIS HANDS ON ME.

I WANT THIS DRIVER FIRED.

HE IS A RETREAD.

I TOLD HIM I KNEW WHO HE WAS.

HE HAD BEEN FIRED AND REHIRED BY CAPITAL METRO.

AND, AND I SAID, AND THIS IS THE THING YOU GIVE TO THE PUBLIC.

AND HE THOUGHT I WAS A HOMELESS LADY.

SO HE SAID, IF YOU'RE HOMELESS, HOW CAN YOU PAY MY SALARY? I WANT YOU TO UNDERSTAND THIS IS THE SAME OPERATOR WHO TOLD AN ELDERLY BLACK LADY AT WESTGATE THAT HE WAS GOING OUT OF SERVICE AT UT AUSTIN BECAUSE HE DIDN'T WANT SERVE HER.

HE WAS NOT GOING OUT OF SERVICE.

YOU HAVE A PROBLEM WITH INTEGRITY NOVEMBER 4TH.

COULD YOU PLEASE WRAP UP, MS. JOSEPH? YOUR TIME HAS EXPIRED.

I'LL WRAP UP AND TELL YOU.

I WILL WRAP UP AND TELL YOU THAT YOUR ETHICS POLICY IS STILL IN EFFECT FOR ALL OF YOUR EMPLOYEES AND THE BOARD AS WELL.

IF YOU HAVE ANY QUESTIONS, I'LL GLADLY ANSWER THEM AT THIS TIME AND I WANT A RESPONSE BACK.

AND TODAY I WILL PUT IN A, A REQUEST FOR THIS PARTICULAR DRIVER'S PERSONNEL FILE.

THANK YOU VERY MUCH.

IF YOU HAVE ANY QUESTIONS, I'LL GO AHEAD AND ANSWER THEM AT THIS TIME.

BOARD MEMBERS, DO YOU HAVE ANY QUESTIONS? THANK YOU FOR YOUR PRESENTATION.

YOU'RE WELCOME.

ALRIGHT, IS THERE ANYONE ELSE IN THE ROOM THAT, UH, HAS NOT SIGNED UP TO TALK BUT WOULD LIKE TO ADDRESS THE BOARD? IS THERE ANYONE ELSE IN THE ROOM FOR A THIRD TIME? IS THERE ANYONE ELSE IN THE ROOM THAT WOULD LIKE TO ADDRESS THE BOARD? OKAY, SEEING NONE, UH, THEN WE WILL, UM, BRING

[V. Advisory Committee Updates]

UP OUR BOARD ADVISORY COMMITTEE UPDATES.

MS. PARRA, UH, WOULD YOU PLEASE BRING US UP TO SPEED? UM, GOOD AFTERNOON, CHAIR, IL VICE CHAIR POOL, UH, PRESIDENT AND CEO DOTTIE WATKINS AND MEMBERS OF THE BOARD.

MY NAME IS EDNA PAR AND I'M THE COMMUNITY ENGAGEMENT MANAGER AND ALSO THE STAFF LIAISON FOR OUR STAFF ADVISORY COMMITTEES.

I'M HERE TO PRESENT THE MAY, UH, COMMITTEE UPDATES, UM, AND ACCESS AND CSAC MET ON MAY 1ST AND EIGHTH AND THEY RECEIVED AN UPDATE ON THE TRANSIT PLAN 2035 BY PENELOPE LING PUBLIC SAFETY ENGAGEMENT UPDATE BY PETER BREDEN, UM, COMMUNITY INTERVENTION SPECIALIST BY HOLLY WIN AND PUBLIC SAFETY AMBASSADOR.

UPDATE BY KEVIN MANLEY FOR THE PSAC COMMITTEE.

UM, THE PUBLIC SAFETY ADVISORY COMMITTEE.

THEY HAD THEIR COMMITTEE MEETING ON APRIL 26TH ON, UM, ALSO COMMUNITY INTERVENTION SPECIALIST UPDATE, UM, THE SUBCOMMITTEE UPDATE AND THE FEEDBACK INTEGRATION POLICY UPDATE BY CHIEF ADMINISTRATOR ERIC ROBBINS, UM, AND ALSO FOR PUBLIC SAFETY.

WE ARE HAVING OUR NEXT PROGRAM, STRATEGIES AND POLICY SUBCOMMITTEE ON THURSDAY, JUNE 6TH, UM, FOR THE REVIEW OF THE FOURTH SET OF POLICIES FOR THE TRANSIT POLICE DEPARTMENT.

AND WE'LL HAVE OUR FIRST SUBCOMMITTEE MEETING FOR THE OPERATIONS AND PERSONNEL COMMITTEE ON JUNE 10TH.

AND THAT'LL BE, UM, FOR ITEMS FOR HIRING SUCH AS JOB DESCRIPTIONS, UH, RECRUITMENT AND OTHER THINGS FOR THE POLICE DEPARTMENT AS IT LAUNCHES.

UM, THE POLICIES ARE CURRENTLY AVAILABLE IN OUR PUBLIC INPUT SITE, UM, WHERE THERE WILL ALSO BE UPDATES.

AND I'M ALSO WORKING WITH MS. CONER, UM, TO SUMMARIZE ALL THIS IN A MEMO FOR Y'ALL.

UM, THAT'S ALL FOR MY UPDATES.

IF YOU HAVE ANY QUESTIONS, BOARD MEMBERS.

ANY QUESTIONS? ANY QUESTIONS? THIRD TIME HEARING NONE.

THANK YOU VERY MUCH.

THANK YOU.

ALRIGHT, WE WILL MOVE

[VI. Board Committee Updates]

TO OUR, UH, REGULAR BOARD COMMITTEE UPDATES.

UH, OUR OPERATIONS COMMITTEE DIDN'T MEET IN MAY.

UH,

[00:30:01]

SO WE'LL WE WILL, UH, FOREGO THAT REPORT, BUT WE DID HOLD OUR FINANCE COMMITTEE AND, UH, CHAIR HARRIS, WOULD YOU LIKE TO TAKE US THROUGH THAT? THANK YOU CHAIR.

UH, THE FINANCE AUDIT AND ADMINISTRATION COMMITTEE MET ON WEDNESDAY, MAY THE EIGHTH AT 10:00 AM.

UH, IN ADDITION TO APPROVING THE MINUTES, WE ALSO APPROVED A RESOLUTION, UH, REGARDING THE CONTRACT FOR STATE LEGISLATIVE CONSULTING SERVICES WITH THE OFFICE OF MARK RODRIGUEZ, UH, AND, UH, MAKING A RECOMMENDATION TO THE BOARD AND FOR THAT TO BE ON CONSENT TODAY.

OKAY.

ALRIGHT.

ANY QUESTIONS? BOARD MEMBERS? ANY QUESTIONS? ANY, ANY QUESTIONS? HEARING NONE.

UH, WHAT ABOUT WE, UH, WE CONTINUE TO EMPLOY YOU WITH THE CAMPO UPDATE? UH, YES, SIR.

THE, UH, CAMPO, UH, MET ON MONDAY, MAY 13TH AT, AT 2:00 PM UH, IN ADDITION TO RECEIVING A REPORT FROM THE TECHNICAL ADVISORY COMMITTEE AND, UH, APPROVING AN AMENDMENT TO, UH, THE UNIFIED WORK PROGRAM, UM, WHICH JUST ADDED, UH, SOME, SOME ADDITIONAL LOCAL FUNDS TO A PARTICULAR PROJECT.

UH, THE PRIMARY, UH, TASK AT THE MEETING WAS THE APPROVAL ON THE 20 25, 20 20, UH, TRANSPORTATION IMPROVEMENT PROGRAM OR TIP AND AMENDMENT TO THE 2045 REGIONAL TRANSPORTATION PLAN.

AND THIS INCLUDED THE, UM, FINAL AUTHORIZATION FOR THE, UH, CONSTRUCTION OR, OR THE REBUILDING OF I 35.

UH, IN ADDITION, WE HAD A REPORT ON, UH, THE, THE CAMPO FINANCIAL AUDIT FROM OUR AUDITORS AND ALSO TOOK, UH, DISCUSSED THE 2050 REGIONAL TRANSPORTATION PLAN AND FINALLY ALSO GOT A PRESENTATION ON THE REGIONAL FLIGHT PRINT ISSUES, UH, IN CENTRAL TEXAS BOARD MEMBERS.

ANY QUESTIONS? ANY QUESTIONS? HEARING NONE, THANK YOU FOR THE REPORT.

UH, I WILL GIVE THE UPDATE ON THE AUSTIN, UH, TRANSIT PARTNERSHIP REPORT.

UH, IT WAS HELD ON, UH, MAY 15TH, 2024.

UH, WE HANDLED OUR REGULAR ITEMS SUCH AS PUBLIC COMMENT, APPROVE THE LATEST MINUTES.

I HAD AN EXECUTIVE DIRECTOR'S REPORT AND WE HAD, AND WE WORKED ON TWO ACTION ITEMS. THE FIRST WAS A NEGOTIATION AND EXECUTION OF CONTRACTS WITH THREE FIRMS FOR ON-CALL, PRELIMINARY ENGINEERING SERVICES AND ONE, UM, AND ONE FIRM FOR ON-CALL UTILITY UH, ENGINEERING SERVICES.

THE SECTION, UH, THE SECOND ACTION ITEM WAS NEGOTIATION AND EXECUTION OF CONTRACTS WITH THREE SEPARATE FIRMS FOR ON-CALL PLANNING AND ENVIRONMENTAL SERVICES.

UH, WE, UH, WE CONSIDERED THOSE, UH, ACTION ITEMS. THE BOARD HAD A GOOD DISCUSSION ABOUT SMALL AND DISADVANTAGED BUSINESS PARTICIPATION AND OPPORTUNITY.

UH, THE NEXT BOARD MEETING WILL BE SCHEDULED OR HAS BEEN SCHEDULED FOR JUNE 17TH.

ALRIGHT, ANY QUESTIONS ABOUT THE UH, A TP BOARD MEETING? ANY QUESTIONS? WANNA MAKE SURE EVERYBODY HAS AN OPPORTUNITY TO ASK IF THEY WOULD LIKE? HEARING NONE? UH, WE WILL MOVE OVER TO OUR CONSENT ITEM.

HOPEFULLY

[VII. Consent Items]

BY NOW EVERYBODY HAS HAD AN OPPORTUNITY, UH, TO LOOK AT THE TWO POSTED ACTION ITEMS OR THE, OR THE TWO POSTED CONSENT ITEMS. AND IF, IF YOU'VE HAD A CHANCE TO REVIEW THEM AND ANY OF THE BOARD MEMBERS WOULD LIKE TO REMOVE EITHER OF THESE ITEMS, NOW IS THE TIME TO DO SO.

OKAY.

IF, IF, IF THERE IS NOT A, UH, A DESIRE TO REMOVE ANY ITEM FROM THE CONSENT AGENDA, UH, THE CHAIR WILL ENTERTAIN A MOTION TO, UH, TO ACCEPT THOSE CONSENT ITEMS. UH, THAT MOTION BEING MADE, UH, BY VICE CHAIR.

SECOND.

SECOND BY BOARD MEMBER BENGALS.

ALRIGHT.

ALRIGHT, IT'S BEEN MOVED AND PROPERLY SECONDED THAT WE APPROVE BOTH ITEMS ON THE CONSENT AGENDA.

IS THERE ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE, UM, LET IT BE KNOWN BY SAYING I TO APPROVE THESE TWO ITEMS. AYE.

OPPOSED? SAME SIGN.

HEARING NONE, THE, UH, THE BOARD CHAIR WILL MAKE IT UNANIMOUS.

RIGHT? UH, WE STARTED TODAY.

UH, WE WILL, WE WILL NOW GO INTO OUR REGULAR ACTION ITEMS AND, AND WE HAD BEEN POSTED FOR, UH, SEVEN ITEMS, BUT IT LOOKS LIKE, UH, ITEM NUMBER FIVE WILL BE POSTPONED BY STAFF UNTIL JUNE HAS BEEN REQUESTED TO BE POSTPONED BY STAFF UNTIL JUNE.

UH, SO WE WILL GO THROUGH 1, 2, 3, 4, UH, SIX AND SEVEN.

ALRIGHT.

AND I WILL READ THEM EACH INTO THE RECORD ONE BY ONE AND WE CAN ACT ON EACH, UH, INDIVIDUALLY.

ALRIGHT.

UH, ACTION

[VIII.1. Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with World Wide Technology, LLC. for identity and access management for one (1) base year and four (4) option years in an amount not to exceed $2,240,856.]

ITEM NUMBER ONE, UH, APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HER DESIGNEE TO FINALIZE AND EXECUTE A CONTRACT

[00:35:01]

WITH WORLDWIDE TECHNOLOGY LLC FOR IDENTITY AND ACCESS MANAGEMENT FOR ONE BASE YEAR AND FOUR OPTION YEARS IN THE AMOUNT NOT TO EXCEED $2,240,856.

AND I THINK MR. TANZER IS GOING TO, UH, MAKE THE PRESENTATION.

PLEASE PROCEED.

UH, GOOD AFTERNOON.

UH, CHAIR PAVILION, BOARD MEMBERS PRESIDENT, CEO WATKINS.

I'M JONATHAN TANZER.

I'M THE, UH, DIRECTOR OF PRODUCT MANAGEMENT WITH CAP METRO'S INFORMATION TECHNOLOGY DEPARTMENT.

AND THIS ITEM TODAY IS FOR, UM, WHAT'S KNOWN AS THE IDENTITY AND ACCESS MANAGEMENT SYSTEM.

UM, IT'S THE IMPLEMENTER IS WORLDWIDE TECHNOLOGIES AND THE SOLUTION IS, UH, WITH SAILPOINT, WHICH IS AN AUSTIN BASED, UM, IDENTITY ACCESS MANAGEMENT SYSTEM RECOGNIZED FOR GARTNER, UH, FOR BEING A LEADER IN THIS SPACE.

AND ESSENTIALLY WHAT THIS WILL ALLOW US TO DO IS EFFECTIVELY MANAGE, UM, OUR IDENTITIES AND ACCESS, UM, BOTH FOR DIGITAL, YOU KNOW, SOFTWARE SYSTEMS AND ALSO PHYSICAL, UH, BADGE LEVEL ACCESS, UH, WITH THIS, UH, SYSTEM.

AND SO WE'RE, UM, LOOKING TO IMPLEMENT, UM, AS PART OF THIS, UH, FIRST YEAR BASE PERIOD AND THEN ALSO SUPPORT IT, UH, WITH THE FOUR OPTION PERIODS AND BE HAPPY TO ANSWER ANY QUESTIONS, BOARD MEMBERS, ANY QUESTIONS, BOARD MEMBERS, ANY QUESTIONS? UH, HEARING NO QUESTIONS, THE CHAIR WILL ENTERTAIN A MOTION TO, UH, TO APPROVE ACTION ITEM NUMBER ONE.

OKAY.

UH, BOARD MEMBER.

ALL RIGHT.

ELLEN S.

BOARD MEMBER ELLIS IS MAKING THE MOTION.

SECOND BY BOARD MEMBER BELLA.

ALRIGHT, IT'S BEEN MOVED AND PROPERLY SECONDED THAT WE APPROVE.

ACTION ITEM NUMBER ONE.

UH, IS THERE, UH, IS THERE ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE.

ALL IN FAVOR OF THIS ITEM, LET IT BE KNOWN BY SAYING AYE.

OPPOSED? SAME SIGN.

HEARING NONE.

THE CHAIR WILL MAKE IT UNANIMOUS.

RIGHT.

THANK YOU MR. TANZA.

AND

[VIII.2. Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with Vertosoft LLC. to provide Swiftly operational & customer “real time” vehicle information and analytics tools for a base period of six (6) months with three option periods through November 30, 2027, in a total amount not to exceed $2,712,168.]

I WILL READ IN ACTION ITEM NUMBER TWO AND IT LOOKS LIKE YOU'RE ON DECK FOR THAT AS WELL.

UH, APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HER DESIGNEE TO FINALIZE AND EXECUTE A CONTRACT WITH, UH, ESOF LLC TO PROVIDE SWIFT, UH, SWIFTLY OPERATIONAL AND CUSTOMER REAL-TIME VEHICLE INFORMATION AND ANALYTICS TOOLS FOR A BASE PERIOD OF SIX MONTHS WITH THREE OPTION PERIODS THROUGH NOVEMBER 30TH, 2027 IN AN AMOUNT NOT TO EXCEED $2,712,168.

KIND OF, KIND OF TOOK ME WITH THE SWIFTLY, SO THAT'S A GO SWIFTLY.

LET'S TALK ABOUT THAT.

UH, YEAH, SO SWIFTLY IT'S OUR, ONE OF OUR KEY OPERATIONAL TOOLS WE USE FOR, UM, ALL OF OUR, UH, FIXED RAIL OPERATIONS.

SO BUS AND RAIL.

UM, WHEN YOU SHADOW OPERATIONS, A LOT OF TIMES THEY'RE USING THE SWIFTLY APPLICATION TO SEE WHERE VEHICLES ARE, WHAT THEIR PERFORMANCE IS, WHO'S, UM, WHO'S OPERATING THAT VEHICLE AND, UH, SO ON.

AND SO THIS IS A CONTRACT JUST TO MAINTAIN THAT SYSTEM.

UM, THAT'S ALSO PROVIDES CUSTOMER INFORMATION, UM, TO OUR CUSTOMERS FOR REAL TIME DEPARTURES, UM, THROUGH NOVEMBER 30TH, 2027.

AND HAPPY ANSWERING QUESTIONS, BOARD MEMBERS.

ANY QUESTIONS? ANY QUESTIONS? HEARING NO QUESTIONS? UH, CHAIR WILL, UM, ACCEPT A MOTION TO APPROVE ACTION ITEM NUMBER TWO.

MOTION.

OKAY.

OKAY.

BOARD MEMBER .

ALRIGHT.

GOTCHA.

ALRIGHT, THIS HAS BEEN MOVED AND PROPERLY SECONDED THAT WE APPROVE.

ACTION ITEM NUMBER TWO.

UM, IS THERE ANY FURTHER DISCUSSION ABOUT ACTION ITEM NUMBER TWO? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE.

UH, ALL IN FAVOR OF ACTION ITEM NUMBER TWO, PLEASE LET IT BE KNOWN BY SAYING AYE.

AYE.

OPPOSED? SAME SIGN.

HEARING NONE.

THE CHAIR WILL MAKE IT, UH, UNANIMOUS.

ALRIGHT.

UM, ACTION ITEM NUMBER THREE.

[VIII.3. Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with Ajimco Construction, Inc. for the purchase and installation of a fall protection system in CapMetro’s bus maintenance facilities in an amount not to exceed $249,100.]

UH, THANK YOU MR. TANZA.

UM, ACTION ITEM THREE READS, APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HER DESIGNEE TO FINALIZE AND EXECUTE A CONTRACT WITH, UH, A GEM CODE CONSTRUCTION INC.

FOR THE PURCHASE AND INSTALLATION OF A FALL PROTECTION SYSTEM IN CAP METRO'S BUS MAINTENANCE FACILITIES IN AN AMOUNT NOT TO EXCEED $249,100.

LOOKS LIKE MR. NAIR.

YEP.

ALL RIGHT, WE'LL, WE'LL, UH, PREPARE THAT FOR US.

PLEASE PROCEED.

GOOD AFTERNOON, CHAIR ILIAN.

UM, VICE CHAIR PAUL, UH, MEMBERS MR. OF THE BOARD SINCE WATKINS, AS MENTIONED, THIS IS THE INSTALLATION FOR FALL PROTECTION IN THREE OF OUR FACILITIES, INCLUDING, UM, 29 10 EAST FIFTH STREET, 5 0 9 THOMPSON LANE, AND THREE 15 MCNEIL.

THE CURRENT SYSTEMS THAT WE HAVE IN

[00:40:01]

PLACE ARE SHOWING THEIR AGE AND IT'S DUE FOR REPLACEMENT AND WE NEED THESE SYSTEMS TO SO THAT OUR EMPLOYEES CAN WORK SAFELY.

ON TOP OF THE ALL THE ASSETS WE HAVE, UH, THE, UH, INSTALL INSTALLER, MCO CONSTRUCTION IS WELL VERSED ON THIS TYPE OF INSTALLATIONS.

THEY HAVE DONE THIS INSTALLATION ON AMTRAK SCEPTER AND OTHER AGENCIES, SO, UH, WE ARE CONFIDENT THAT THEY CAN DELIVER ON THE PERFORMANCE WE NEEDED.

IF YOU HAVE ANY QUESTIONS, I'D BE HAPPY TO ANSWER ANY QUESTIONS, BOARD MEMBERS.

ANY QUESTIONS? ANY QUESTIONS? I'LL LOOK.

I'LL LOOK ONE O OVER.

ONE MORE TIME.

ANY QUESTIONS? UH, HEARING NONE THE CHAIR WILL, UH, ACCEPT A MOTION TO APPROVE ACTION ITEM NUMBER THREE.

ALRIGHT, LET'S SEE.

WE, WE WILL GET WILLIAMSON COUNTY IN THE HOUSE.

ALL RIGHT.

ALL, UM, AND SECOND, UM, BOARD MEMBER HARRIS.

OKAY.

UM, SO IT'S BEEN MOVED AND PROPERLY SECONDED THAT WE APPROVE.

ACTION ITEM NUMBER THREE.

ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE, UH, PLEASE LET IT BE KNOWN BY SAYING I THAT YOU WOULD APPROVE THIS ITEM.

OPPOSED? SAME SIGN.

HEARING NONE, UH, THE CHAIR WILL MAKE IT UNANIMOUS.

THANK YOU.

ALRIGHT, UH, ACTION ITEM NUMBER FOUR,

[VIII.4. Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a modification to the contract with CFJ Manufacturing for uniform services, increasing the contingency funding by $490,000, in a total amount not to exceed $11,107,259.]

APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HER DESIGNEE TO FINALIZE AND EXECUTE A MODIFICATION OF THE CONTRACT WITH CFJ MANUFACTURING FOR UNIFORM SERVICES AND, UH, INCREASING THE, UH, CONTINGENCY FUNDING BY $490,000 IN A TOTAL AMOUNT NOT TO EXCEED $11,107,259.

AND, UH, AND TAMMY QUINN WILL MAKE THAT PRESENTATION FOR US.

PLEASE PROCEED.

GOOD AFTERNOON, CHAIR PAVILION.

AFTERNOON VICE CHAIR POOL, BOARD OF DIRECTORS AND DODY THE PRESIDENT, WATKINS.

I'M HERE TODAY REQUESTING MORE FUNDING FOR OUR CONTRACT THAT WILL END WITH CFJ ON 1231.

WE HAVE SEVERAL FACTORS THAT HAS HAPPENED TO US SINCE THE CONTRACT, BUT WAS PUT IN PLACE.

WE DID NOT REALIZE THAT WE WERE GONNA GROW AS FAST AS WE DID OR HAVE AS MANY NEW HIRES AS WE CURRENTLY ARE DOING.

WE CURRENTLY ARE HIRING, UM, RIGHT AT 60 FOLKS PER MONTH.

OUT OF THOSE 60 PEOPLE, 42 OF THEM MAKE IT TO WEEK TWO, WHICH IS UNIFORM WEEK.

TO PUT A NEW HIRE INTO A BASIC UNIFORM IS $129.

IF THEY MAKE IT PAST IN, IN PAST BEING A, TO A CADET WHERE THEY'RE ACTUALLY DRIVING, THERE'S ANOTHER ADDITIONAL $500 THAT COMES IN PLAY.

I TAKE THAT 500 AND BREAK IT OUT TWO 50 WHEN THEY GET BECOME A CADET.

AND THEN IF THEY MAKE THE SIX MONTH MARK, THEY GET ANOTHER TWO 50.

THAT INCREASE ALONG WITH THE AVERAGE 500 THAT WE GIVE ALL EMPLOYEES ON THEIR ANNUAL ANNIVERSARY HAD INCREASED BY $135 THIS PAST YEAR.

SO WHEN WE BASE THE CONTRACT, WE DO NOT BASE IT ON THE GROWTH THAT WE'RE DOING, NOR DID WE TAKE INTO CONSIDERATION THAT THERE WAS GONNA BE A RAISE IN THE UNIFORM ALLOWANCE FOR EACH EMPLOYEE.

WE CURRENTLY HAVE RIGHT AT I THINK 1200 PEOPLE THAT ARE IN UNIFORMS. AND THEN AGAIN, ADDING THE ADDITIONAL 42 EVERY, EVERY MONTH HAS PUT A STRAIN ON THE CONTRACT.

WE, I WORKED WITH PROCUREMENT, WE RAN THE NUMBERS EVERY WAY WE COULD AND WE JUST KNEW THAT WE NEEDED 490 TO FINISH OUT THE CONTRACT.

ALRIGHT.

ALRIGHT.

BOARD MEMBERS, ARE THERE ANY QUESTIONS? I JUST PLEASE, UM, THANKS.

I WAS HOPING MAYBE OUR CEO COULD TALK A LITTLE BIT ABOUT THE SITUATION.

YES.

IF I CAN GET MY MICROPHONE TO TURN ON.

UM, SO A HANDFUL OF YEARS AGO WE DETERMINED TO CHANGE THE UNIFORM LOOK FOR ALL OF OUR, UM, CUSTOMER FACING EMPLOYEES.

SO ALL OF OUR BUS OPERATORS ARE NOW IN A CONSISTENT, UM, FRENCH BLUE.

IS THAT THE OFFICIAL COLOR? I'M GETTING? THE YES.

FRENCH BLUE SHIRT, UM, AND NAVY BLUE PANTS THAT REQUIRED US TO, UM, RE-FORM EVERYONE.

AND SO, UM, THE ENTIRE WORKFORCE, INCLUDING ALL OF OUR FRONTLINE OPERATORS, UM, PUBLIC SAFETY AMBASSADORS, SUPERVISORS, BUS INSPECTORS, ANYONE OUT FACING THE CUSTOMER, UM, ALL RECEIVED NEW UNIFORMS. UM, AND AT, AT THE TIME WE ESTIMATED THAT OVER THE COURSE OF THE THREE, FOUR YEARS, THREE YEARS THAT WE WERE UN UNDER CONTRACT WITH CFJ, UM, THAT WE HAD ENOUGH MONEY INCLUDING CONTINGENCY.

WE'VE NOW REALIZED THAT WE WILL RUN OUTTA MONEY BEFORE THE END OF THE CALENDAR YEAR, WHICH IS, UM, WHY WE ARE REQUESTING ADDITIONAL FUNDING TO, UM, THE CAP.

ALL OF THIS MONEY IS BUDGETED IN OUR

[00:45:01]

OPERATING BUDGET, UM, EITHER CURRENTLY OR PER IN WHAT WILL YOU WILL SEE AS OUR PROPOSED FISCAL YEAR BUDGET.

BUT WE DO NEED THE BOARD AUTHORIZATION FOR THE ADMINISTRATIVE AUTHORITY TO SPEND BEYOND THE INITIAL CONTRACT AMOUNT.

THAT SOUNDS GREAT.

AND, AND THAT QUESTION ABOUT FOR ONGOING WAS MY NEXT ONE.

SO THANK YOU FOR ANSWERING THAT.

THANK YOU SO MUCH.

SURE.

I'D BE HAPPY TO MOVE APPROVAL.

OKAY.

I JUST WANNA MAKE SURE THAT EVERYONE, ANOTHER QUESTION.

BOARD MEMBER OF STRATTON.

OKAY.

THANK YOU.

SO HE PROBABLY WANTS TO KNOW WHAT COLOR FRENCH BLUE IS.

, I THINK.

I'M PRETTY SURE WHAT COLOR FRENCH BLUE IS.

UM, SO, SO JUST JUST TO CLARIFY THEN, UM, THIS IS, THIS IS JUST TO GET US THROUGH THE END OF THE CALENDAR YEAR.

AND DOES THAT GET US TO THE END OF THE CONTRACT OR IS THAT JUST FOR THIS INTO, INTO THIS CONTRACT? WE WERE SHOULD BE HAVE AN RFP ON THE STREET THIS SUMMER.

OKAY.

THAT AND, AND THEN THAT'S GONNA GO ALONG WITH THE, THE PER FOR WHAT YOU'RE SAYING, DOTTIE, WE'RE GONNA BE PUTTING YOU, YOU FOR OUR NEW BUDGET AS WELL.

Y'ALL ARE, ARE, ARE PRICING OUT WHAT YOU THINK IT'S GONNA RUN BASED ON WHAT COST, WHAT, UH, LIKE YOU SAID HERE, IT USED TO BE 365, NOW WE'RE SEEING THAT COST OF DOING BUSINESS INFLATION, OTHER FACTORS OUT THERE ON THE STREET FOR WHAT, FOR WHAT UNIFORMS ARE RUNNING US AND WHAT IT'S GONNA RUN TO, TO, UH, TO, TO KEEP GOING IN THE OUT YEARS GOING FORWARD.

HOW LONG, HOW, WHAT ARE WE EXPECTING THAT NEW CONTRACTS PROBABLY GONNA, HOW MANY YEARS? PROBABLY, WHAT'S THE AVERAGE LIFE OR SOMETHING LIKE THAT? I, I BELIEVE I'M GONNA GO FOR A FIVE NOW.

OKAY.

NOW THAT WE HAVE A GOOD IDEA OF WHAT THEY'RE WEARING AND, UH, WHAT WE NEED IN A UNIFORM PROVIDER.

I, I'M, I'M GONNA GO FOR FIVE.

OKAY.

SO BASICALLY WE JUST NEED ENOUGH TO FINISH THIS THING, FINISH THIS THING OUT WHILE WE'RE IN THE PROCESS OF DOING THE REPROCUREMENT AND PUTTING THE BUDGET TOGETHER FOR, FOR THE NEXT FISCAL YEAR AT THE SAME TIME.

OKAY, GREAT.

THERE, THERE ARE NO PLANS FOR ANY MAJOR CHANGES IN THE UNIFORM LOOK.

GOTCHA.

OKAY.

I'LL SAY I, FROM ANOTHER PERSPECTIVE, THIS IS A GREAT PROBLEM TO HAVE THAT YOU'RE LOOKING AT IT GOING, WOW, WE'RE HIRING MORE PEOPLE THAN WE EXPECTED TO AND WE NOW NEED TO GO BACK TO, TO GET BOARD AUTHORIZATION IN ORDER TO APPROVE THE NEEDS THAT WE HAVE HERE.

'CAUSE THAT'S FILLING ANOTHER PROBLEM THAT WE WERE DEALING WITH EARLIER.

SO IN THAT REGARD, THAT THAT'S ACTUALLY, I LOOK AT THAT AS, AS GOOD NEWS IN THAT REGARD.

SO, BUT THANK, THANK YOU FOR THE CLARIFICATION.

APPRECIATE THAT.

BOARD MEMBERS, ANY OTHER QUESTIONS? UM, OKAY, SO, UH, BOARD MEMBER POOL, VICE CHAIR, POOL MOVES APPROVAL.

OKAY.

BOARD MEMBER STRATTON, MS. SECOND, WHO'S VERY HAPPY THAT WE'RE GETTING NEW ADDITIONAL EMPLOYEES.

THAT'S A GOOD THING.

ALRIGHT, UH, SO IT'S BEEN MOVED AND PROPERLY SECONDED, UH, THAT WE APPROVE.

ACTION ITEM NUMBER FOUR.

IS THERE ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE.

UM, ALL BOARD MEMBERS WHO APPROVE ACTION ITEM NUMBER FOUR, PLEASE LET IT BE KNOWN BY SAYING A OPPOSED SAME SIGN.

HEARING NONE, THE CHAIR WILL MAKE IT UNANIMOUS.

OKAY, WE HAVE POSTPONED ACTION ITEM NUMBER FOUR UNTIL JUNE.

SO WE WILL MOVE INTO ACTION.

ITEM NUMBER, UH, OR, UM, WE, LET'S SEE, WE, WE POSTPONED FIVE, SO WE APPROVED FOUR, WE'VE POSTPONED FIVE AND WE'LL MOVE TO SIX.

[VIII.6. Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract modification with Texas Disposal Systems, Inc. to increase the funding for their contract that expires February 26, 2025, by $35,000, including contingency, in a new total not to exceed amount of $182,434.]

ALL RIGHT.

ALL RIGHT.

AND ACTION ITEM SIX READS, APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HER DESIGNEE TO FINALIZE AND EXECUTE A CONTRACT MODIFICATION WITH TEXAS DISPOSAL SYSTEMS INC TO INCREASE THE FUNDING OF THEIR CONTRACT, WHICH EXPIRES FEBRUARY 26TH, 2025 BY $35,000, INCLUDING CONTINGENCY IN A NEW TOTAL NOT TO EXCEED AMOUNT OF $182,434.

UH, AND I THINK PRESENTING THIS IS NOT BRENT HILL.

NO, IT'S ANDY.

OW.

OKAY, ANDY, UH, PLEASE GO AHEAD.

MR. HILL DID NOT GET THE MEMO.

UM, SO I'M GONNA WING IT A LITTLE BIT SO YOU CAN BEAR WITH ME.

ALRIGHT.

UM, OKAY.

SO TEXAS DISPOSAL SYSTEMS HANDLES MOST OF OUR TRASH, UM, UM, REMOVAL AND WE'VE GOT A COUPLE OF ADDITIONAL LOCATIONS, PROPERTIES SUCH AS 48 11 EAST SEVENTH STREET, 8,200 CAMERON, AND, UM, POTENTIALLY EVENTUALLY 53 15 EAST BEN WHITE.

AND SO WE JUST NEED TO INCREASE THE AMOUNT OF THE CONTRACT TO FACILITATE THESE EXTRA FACILITIES.

ALRIGHT.

OKAY.

UM, WELL LET ME, ARE THERE ANY QUESTIONS? ANY QUESTIONS? ANY QUESTIONS? HEARING NONE.

UM, LET'S SEE.

UM, VICE CHAIR POOL MOVES APPROVAL SECOND OR MEMBER BANGAL.

ALL RIGHT, UH, IT'S BEEN MOVED AND PROPERTY PROPERLY SECONDED THAT WE APPROVE.

ACTION ITEM NUMBER SIX.

IS THERE ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE, UH, PLEASE LET IT BE KNOWN BY SAYING AYE.

IF YOU, UH, WANT TO APPROVE

[00:50:01]

ACTION ITEM NUMBER SIX.

AYE.

OPPOSED? SAME SIGN.

UH, HEARING NONE.

UH, ACTION ITEM SIX HAS BEEN APPROVED.

LOOKS LIKE YOU, YOU DID YOUR WING JOB PRETTY WELL.

ALL RIGHT, UH, ACTION ITEM NUMBER

[VIII.*7. Approval of a resolution adopting the Revised Title VI Policies and approving the Title VI Service Monitoring Results, and approval of submission of the Triennial Title VI Program Update to the Federal Transit Administration. Memo: Title VI Policy Update and Data Sources for Service Equity Analyses (April 22, 2024)]

SEVEN, UH, APPROVAL OF A RESOLUTION ADOPTING THE RISE, UH, THE REVISED TITLE SIX POLICIES AND APPROVING THE TITLE SIX, UH, SERVICE MONITORING RESULTS AND APPROVAL OF SUBMISSION OF THE TRIENNIAL TITLE VI PROGRAM.

UPDATE TO THE FEDERAL TRANSIT ADMINISTRATION.

AND, OKAY, SO YOU'RE NOT EMMA MARTINEZ, SO CALL US .

.

OKAY.

UH, ALRIGHT.

MR. UH, VALEZ, BECAUSE YOU, UH, YES.

THANK YOU VERY MUCH.

UH, GOOD DAY.

CHAIR CIVILIAN, UH, VICE CHAIR POOLE, CEO AND PRESIDENT DOTIE WATKINS, MEMBERS OF THE BOARD.

MY NAME IS CARLOS BALDEZ, MANAGER OF SUPPLY DIVERSITY, CIVIL RIGHTS COMPLIANCE UNDER THE DEPARTMENT OF DIVERSITY EQUITY INCLUSION.

TODAY I'M HERE TO PROVIDE CAP METRO TITLE SIX PROGRAM UPDATES FOR 2024.

DURING THE PRESENTATION, WE'LL BE COVERING, UH, UPDATES TO THE TRI, I'M SORRY, TO THE TRI TITLE SIX PROGRAM, LANGUAGE ASSISTANCE PLAN, SERVICE MONITORING, AND TITLE SIX POLICY.

TODAY WE ARE ASKING FOR YOUR APPROVAL ON THE UPDATES TO THE TITLE SIX PROGRAM, SERVICE MONITORING AND TITLE SIX POLICY.

DURING THE PRESENTATION, I'LL BE ADDRESSING THE TITLE SIX PROGRAM AND LAP, AND THEN I'LL BE TURNING OVER TO EMMA MARTINEZ, WHO WILL BE ADDRESSING THE, THE SERVICE MONITORING UPDATES AND THE TITLE SIX POLICY UPDATES UNDER THE TITLE VI OF THE CIVIL RIGHTS ACT OF 64, NO PERSON IN THE US SHALL ON THE GROUNDS OF RACE, COLOR, OR NATIONAL ORIGIN BE EXCLUDED FROM PARTICIPATION, UH, BEING DENIED THE BENEFITS OF OR SUBJECTED TO DISCRIMINATION UNDER THE, UNDER ANY PROGRAM OR ACTIVITY RECEIVING FEDERAL FINANCIAL ASSISTANCE FOR CAP METRO.

TITLE SIX APPLIES TO CAP METRO BECAUSE WE ARE RECIPIENT OF FEDERAL FUNDS.

IF AN AGENCY IS FOUND IN VIOLATION OF TITLE SIX, THAT AGENCY MAY LOSE ITS FEDERAL FUNDING UNLESS THE VIOLATION IS RESOLVED.

AN AGENCY MUST SUBMIT AN UPDATED TITLE SIX PROGRAM EVERY THREE YEARS.

AND FOR CAP METRO, THE PROGRAM IS DUE JUNE 1ST, 2024.

UNDER THEIR PROGRAM, UPDATED PROGRAM, WE INCLUDE INFORMATION, UM, IN TWO VOLUMES , THAT INCLUDES INFORMATION REGARDING OUR TITLE SIX NOTICES TO THE PUBLIC COMPLAINT PROCEDURES, ANY INVESTIGATIONS, LAWSUITS, AND COMPLAINTS THAT OCCURRED IN THE LAST THREE YEARS.

INCLUSION, PUBLIC PARTICIPATION PLAN, DEMOGRAPHICS OF BOARD APPOINTED COMMITTEES, UM, RLAP, SUB-RECIPIENT MONITORING PROCEDURES, DETERMINATION SITE, LOCATION OF FACILITIES SYSTEM-WIDE SERVICE STANDARDS AND POLICIES, DEMOGRAPHICS, DATA MAPS, CHARTS, AND RIDERSHIP ANALYSIS.

OUR REVISED TITLE SIX POLICIES AND SUMMARY OF EQUITY ANALYSIS, AS WELL AS OUR SERVICE MONITORING RESULTS UNDER OUR LANGUAGE ASSISTANCE PLAN.

THIS IS A REQUIREMENT OF THE FTA AND GUIDES CAP METRO ON HOW TO REACH OUT TO LIMITED ENGLISH PROFICIENCY OR LEP COMMUNITIES.

LEP INDIVIDUALS ARE THOSE THAT RESPOND WITH LESS THAN VERY WELL OR NOT WELL OR NOT AT ALL ON US CENSUS LANGUAGE FLUENCY QUESTIONS.

SAFE HARBOR PROVISIONS STATE THAT IF ANY LANGUAGE GROUP CONS, UH, CONSTITUENTS, FIVE PER, UH, CONSTITUTES 5% OR 1000 PERSONS, WHICHEVER IS LESS OF THE TOTAL POPULATION OF PERSONS ELIGIBLE TO BE SERVED OR LIKELY TO BE AFFECTED OR ENCOUNTERED.

THE TRANSLATION OF VITAL DOCUMENTS MAY BE REQUIRED UNDER LAP UPDATE.

IT IS REQUIRED OF COURSE, FOR EVERY THREE, UH, CYCLES, AND THE LAP UPDATE IS TARGETED SPECIFICALLY FOR NON-ENGLISH SPEAKING COMMUNITIES.

IN UPDATING OUR LANGUAGE ASSISTANCE PLAN, WE, WE, UH, OF COURSE FOLLOWED THE CIRCULAR, WHICH, WHICH REQUIRES US TO, UH, UTILIZE A FOUR FACTOR ANALYSIS.

UNDER THAT FOUR FACTOR ANALYSIS INCLUDES THE FOLLOWING, NUMBER FACTOR.

NUMBER ONE, THE NUMBER OF PROPORTION OF LEP PERSONS TO BE SERVED OR LIKELY TO ENCOUNTER A PROGRAM ACTIVITY OR SERVICE OF CAP METRO FACTOR.

NUMBER TWO, THE FREQUENCY WITH LEP INDIVIDUALS COME INTO CONTACT WITH CAP METRO PROGRAMS AND SERVICES.

FACTOR NUMBER THREE, THE NATURE AND IMPORTANCE OF THE PROGRAM ACTIVITY OR SERVICE PROVIDED BY CAP METRO TO PEOPLE'S LIVES.

AND FACTOR NUMBER FOUR, RESOURCES AVAILABLE TO CAP METRO FOR LEP OUTREACH AND COSTS FOR TRANSLATION SERVICES.

UH, UNDER OUR, UNDER OUR LAP FOLLOWING THE FOUR FACTOR ANALYSIS, UH, WE INCLUDED THE FOLLOWING, OF COURSE, WE LOOKED AT SURVEYS CONDUCTED WITH COMMUNITY-BASED ORGANIZATIONS OR CBOS.

UH, WE ALSO, UH, CONDUCTED SERVICE WITH OUR FRONTLINE STAFF AS WELL, WHICH ARE CONTRACTED SERVICE PROVIDERS.

MET CAT METRO CUSTOMER SERVICE AND OTHER CAT METRO STAFF

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THAT ENCOUNTER CUSTOMERS REGULARLY.

WE ALSO TOOK IT INTO ANALYSIS, UH, CAT METRO'S PRACTICES TO ADDRESS CHANGES TO POPULATION IN THE SERVICE AREAS.

WE LOOKED AT RESEARCH FOR PEER AGENCIES.

WE LOOKED AT US, UH, DATA, UH, US CENSUS DATA, SPECIFICALLY TRAVIS COUNTY AND WINSTON COUNTY, AS WELL AS, UM, WE ALSO TOOK INTO CONSIDERATION CAP METRO'S, ORIGINS DESTINATION DATA, LOOKING AT OUR SAFE HARBOR LANGUAGES RIGHT NOW WE IDENTIFIED 17, UH, 17 SAFE HARBOR LANGUAGES RIGHT NOW.

CURRENTLY WE HAVE TRANSLATIONS, OF COURSE, IN ENGLISH AND SPANISH, WHICH ARE PREDOMINANT.

UH, AND THEN WE ALSO HAVE TRANSLATIONS AVAILABLE UPON REQUESTS FOR VIETNAMESE, CHINESE, WHICH IS MANDARIN, KOREAN, ARABIC TO LUGA, PUNJABI, UH, BURMESE, FRENCH, AND PASHTO, WHICH IS AFGHANI.

THE NEW LANGUAGES THAT WE IDENTIFIED BASED ON OUR FOUR FACTOR ANALYSIS INCLUDE RUSSIAN, GERMAN, HEBREW, ITALIAN, HINDI, URDU, AND, SORRY, I CAN'T PRONOUNCE THAT.

UM, BUT THOSE ARE THE, THOSE ARE THE NEW LANGUAGES THAT WE DID IDENTIFY.

UM, WORKING OF COURSE TO ALWAYS MAKE PROGRESS, PROGRESS WITHIN OUR LEP, UM, ESPECIALLY BASED ON THE LAST ONE THAT WAS CONDUCTED 2021, WE DID ADD SAFE HARBOR LANGUAGES TO GOOGLE TRANSLATE.

WE DID UPDATE THE WEBSITE TO ENSURE ACCESS TO LAP POPULATIONS.

WE DID NOT, UH, SUBMIT A NOTICE TO BENEFICIARIES OF TITLE SIX PROTECTIONS TRANSLATE INTO SAFE HARBOR LANGUAGES.

WE DID TRANSLATE TITLE SIX COMPLAINT FORMS INTO SAFE HARBOR LANGUAGES.

UH, AND THEN OF COURSE, RIGHT NOW WE'RE ALWAYS IN PROGRESS OF, UH, TRYING TO NOTIFY, UH, PROVIDE A NOTICE OF FREE LANGUAGE ASSISTANCE AND SAFE HARBOR LANGUAGES ON OUR WEBSITE.

UM, OTHER PRO UH, PRACTICES THAT WE MADE, UH, WITH REGARDS TO OUR WEBSITE AND MOBILE APPLICATIONS.

SO WE DID INFORM ALL CAT METRO.

WE DID PROVIDE INFORMATION ON CAT METRO'S WEBSITE IN TRANSLATION IN IS TRANSLATED INTO SAFE HARBOR LANGUAGES, WHICH I NOTICED IN THE PREVIOUS SLIDE.

INFORMATION, UM, ON OUR CAT METRO'S APP IS HOWEVER, ONLY AVAILABLE IN ENGLISH AND SPANISH, BUT WE'RE POSSIBLY THE NEXT GENERATION OF THE APP.

WE'LL LOOK TO EXPLORE, UH, ADDING OTHER LANGUAGES.

UH, OF COURSE WE'RE ALWAYS CONSIDERING SIMULTANEOUS TRANSLATIONS EQUIPMENT TO OFFER GREATER FLEXIBILITY FOR LANGUAGE TRANSLATION, SPECIFICALLY BETWEEN BUS OPERATORS AND OUR CUSTOMERS.

UH, LOOKING AT OUR INFRASTRUCTURE AND STOP STATIONS, AGAIN, WE DO PROVIDE TRANSLATIONS AT TBMS FAIR BOXES.

BUS STOPS ONBOARD EQUIPMENT INTO SPANISH, AND WE ALSO USE PICTOGRAPHS WHERE POSSIBLE.

WE USE PICTOGRAPHS AS MUCH AS PRACTICAL FOR SAFE HAR UH, FOR SAFETY AND SECURITY INFORMATION.

AND WE DO PROVIDE TRANSLATIONS, OF COURSE, IN ENGLISH AND SPANISH.

UH, AND THEN AS ALWAYS, WE ALWAYS WORKED, UH, TO ENGAGE OUR COMMUNITY.

UH, AND THROUGH COMMUNITY ENGAGEMENT, WE WORKED TO ENHANCE RELATIONSHIPS WITH OUR COMMUNITY BASED ORGANIZATIONS TO IMPROVE COMMUNICATION METHODS AND ENGAGEMENT WITH CUSTOMERS THROUGH, UH, ADVISORY COMMITTEES.

UM, AT THIS TIME, I'M GONNA GO AHEAD AND TURN IT OVER TO EMMA MARTINEZ, WHO WILL BE ADDRESSING INFORMATION, COVERING AGAIN, OUR SERVICE MONITORING AND OUR POLICY UPDATES.

GOOD AFTERNOON.

THANK YOU CARLOS.

UM, GOOD AFTERNOON, CHAIR TRILLIAN, UH, VICE CHAIR POOL PRESIDENT AND CEO DOTTIE WATKINS AND BOARD MEMBERS.

I'M EMMA MARTINEZ, A TRANSPORTATION PLANNER HERE AT CAP METRO.

UM, AND THE FEDERAL TRANSIT ADMINISTRATION, UM, IN THE FTA CIRCULAR 47 0 2 0.1 B REQUIRES TRANSIT AGENCIES LIKE CAP METRO TO MONITOR THE PERFORMANCE OF OUR TRANSIT SYSTEM AGAINST, UM, OUR SERVICE STANDARDS AND POLICIES AT LEAST ONCE EVERY THREE YEARS.

AND SO THAT'S THE ANALYSIS THAT I'LL BE COVERING TODAY.

SO TO DO SERVICE MONITORING, WE USE GROUPS, UM, OR CATEGORIES OF SIMILAR TYPES OF TRANSIT SERVICES.

THESE ARE DETERMINED BY OUR SERVICE STANDARDS AND GUIDELINES.

AND SO YOU'LL, UM, HEAR TO HEAR ME REFER TO THESE CATEGORIES THROUGHOUT THE PRESENTATION.

OUR SERVICE TYPES INCLUDE HIGH CAPACITY TRANSIT, UM, SUCH AS OUR CAT, METRO, RAPID AND RAIL, OUR FREQUENT AND LOCAL ROUTE CATEGORIES.

WE ALSO HAVE LIMITED ROUTES WHICH HAVE LIMITED STOPS, UM, OR TIMES OF SERVICE.

THEY HAVE A SPECIFIC PURPOSE LIKE PROVIDING COMMUTER SERVICE DURING PEAK TIMES OR CONNECTING TO AND FROM THE HIGH CAPACITY, UH, TRANSIT NETWORK.

AND THEN FINALLY, WE HAVE OUR COMMUNITY ROUTES, UM, THAT ARE TAILORED TO SPECIFIC POPULATIONS SUCH AS OUR STUDENTS AND SENIORS.

AND, UM, THEY MEET A SPECIFIC COMMUNITY NEED.

AND SO THE FREQUENCY AND SPAN OF COMMUNITY ROUTES ARE TAILORED TO THE SPECIFIC POPULATIONS THAT THEY SERVE.

THE FDA REQUIRES TRANSIT AGENCIES TO MONITOR PERFORMANCE OF MINORITY ROUTES, UM, COMPARED TO NON-MINORITY ROUTES AGAINST THE SERVICE STANDARDS.

AND THE FDA REQUIRES US TO LOOK AT SIX THINGS.

YOU CAN SEE THEM, THEY'RE ON THE SCREEN.

UM, THEY INCLUDE VEHICLE LOAD, VEHICLE FREQUENCY, ON TIME, PERFORMANCE SERVICE AVAILABILITY, VEHICLE

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ASSIGNMENT, AND TRANSIT AMENITIES POLICY AND CAP METRO'S SERVICE MONITORING PROCESS REALLY HAS THREE STEPS.

FIRST, WE HAVE TO CLASSIFY ROUTES INTO MINORITY OR NON-MINORITY.

UM, AND THEN WE ASSESS THE PERFORMANCE OF EACH SELECTED ROUTE COMPARED TO OUR BOARD OF BOARD APPROVED SERVICE STANDARDS AND GUIDELINES, UM, AND THEN DETERMINE IF THERE ARE ANY DISPARATE IMPACTS.

UM, AND MINORITY ROUTES FOR THE PURPOSE OF THIS ANALYSIS WERE DEFINED AS A ROUTE WITH MINORITY RIDERSHIP GREATER THAN THE, UH, AVERAGE MINORITY POPULATION IN CAP METRO SERVICE AREA, WHICH IS 51.39%.

UM, AND USING THAT METHODOLOGY, WE DETERMINED THAT 59 OF CAP METRO 71 ROUTES WERE CLASSIFIED AS MINORITY, UM, AND WE CHOSE TO MONITOR ALL OF OUR ROUTES.

AS A NOTE, ROUTES 1 52 AND 50 ARE, UH, ROUND ROCK ROUTES.

AND SO CAP METRO'S NOT RESPONSIBLE FOR THEIR TITLE SIX PROGRAM SINCE ROUND ROCK IS A DIRECT RECIPIENT AND ROUTES TWO 14 AND NINE 90 ARE OPERATED BY CARTS.

UM, AND CONSISTENT DATA IS NOT PROVIDED FOR THOSE ROUTES.

UM, SO JUST TO PROVIDE A LITTLE BIT OF CONTEXT BEFORE WE DIVE INTO THE RESULTS OF THIS ANALYSIS.

THE ANALYSIS COMPLETED FOR SERVICE MONITORING REQUIRES A COMPARISON BETWEEN MINORITY AND NON-MINORITY.

UM, AND AS DETAILED IN THE FTA CIRCULAR, AND AS YOU CAN SEE BY THIS GRAPH ON THE SCREEN, UM, MANY OF THE ROUTES THAT WE OPERATE FALL INTO THAT MINORITY CATEGORY AND THAT MAKES UP A SUBSTANTIAL MAJORITY OF THE SERVICE THAT WE PROVIDE.

UM, SOME SERVICE TYPES SUCH AS LOCAL ARE COMPRISED OF 23 MINORITY ROUTES AND JUST ONE NON-MINORITY ROUTE.

ADDITIONALLY, UM, THE CIRCULAR REQUIRES US TO MONITOR OUR SERVICE AND REPORT ON THE IMPACTS TO MINORITY AND NON-MINORITY GROUPS, BUT LOW INCOME POPULATIONS ARE NOT REPORTED ON AS A PART OF THIS EFFORT.

UM, SO JUST SOME CONTEXT TO KEEP IN MIND AS WE REVIEW THIS ANALYSIS.

UH, SO A DISPARATE IMPACT OCCURS WHEN MINORITY POPULATIONS ARE DISPROPORTIONATELY IMPACTED BY A LOWER QUALITY OF SERVICE.

UH, PER CAP METRO POLICY.

A MINORITY GROUP IS DISPROPORTIONATELY IMPACTED IF THERE IS A DIFFERENCE IN TWO PERCENTAGE POINTS, UM, THAT A MINORITY POPULATION IS RECEIVING COMPARED TO A NON-MINORITY POPULATION.

SO WE ANALYZED OUR SERVICE TO IDENTIFY THE QUALITY OF SERVICE EXPRESSED IN PERCENTAGE POINT DIFFERENCES BETWEEN MINORITY AND NON-MINORITY GROUPS.

UM, AND WE DID HAVE A FEW DIFFERENT DISPARATE IMPACTS SHOW UP.

UH, SOME OF THESE WERE ANTICIPATED FINDINGS DUE TO THE CHANGES IN OUR SERVICE STANDARDS AND GUIDELINES IN JUNE OF LAST YEAR.

UM, WE ADDED OR WE ADOPTED NEW SERVICE STANDARDS AND GUIDELINES THAT MADE IT EASIER FOR TRANSIT STOPS TO QUALIFY FOR SHELTERS AND BENCHES.

UM, AND WE ADDED ADDITIONAL STANDARDS FOR AMENITIES THAT WERE PREVIOUSLY NOT INCLUDED IN THE STANDARDS.

AND MUCH OF THAT EFFORT RESULTED FROM ENGAGEMENT WITH THE COMMUNITY.

SO OVERALL, WE HAD DISPARATE IMPACT FINDINGS IN ADHERENCE TO A FEW OF OUR STANDARDS.

THESE INCLUDE VEHICLE FREQUENCY ON-TIME PERFORMANCE, TRANSIT AMENITIES, AND VEHICLE ASSIGNMENTS.

AND I WILL TALK BRIEFLY ABOUT, UM, EACH OF THESE FINDINGS AND WHY WE BELIEVE THEY OCCURRED AND ALSO WHAT WE ARE DOING TO ENSURE THAT OUR RIDERS ARE RECEIVING THE MOST EQUITABLE SERVICE DELIVERY POSSIBLE AS WE'RE IMPLEMENTING OUR NEW SERVICE STANDARDS AND GUIDELINES.

SO TO START, UM, WE'LL GO OVER ON TIME PERFORMANCE CAP METRO CONSIDERS BUSES ON TIME.

IF THEY DEPART A DESIGNATED TIME POINT BETWEEN ZERO SECONDS EARLY AND SIX MINUTES LATER, UM, THEN THEY WERE SCHEDULED TO DEPART THAT TIME POINT SYSTEM WIDE.

OUR ON TIME PERFORMANCE STANDARD IS 85%.

AND OUTSIDE OF RAIL SERVICE SYSTEM WIDE, WE FELL BELOW OUR 85% THRESHOLD FOR OTP, UM, IN SEPTEMBER OF 2023.

AND WE HAD THREE AREAS WHERE WE SAW, UM, DISPARATE IMPACTS IN OUR LOCAL SERVICE TYPE COMMUNITY AND SYSTEM WIDE.

UM, SO THE ANALYSIS SHOWS A DISPARATE IMPACT ON LOCAL ROUTES.

UM, YOU CAN SEE THE LOCAL ROUTES ON THE BOTTOM OF THE SCREEN THERE, AND INITIALLY THAT 17 POINT DIFFERENCE CAN BE A BIT JARRING.

UM, BUT THAT IS BECAUSE ALL BUT ONE OF THE LOCAL ROUTES ARE CLASSIFIED AS A MINORITY ROUTE.

UM, AND IF YOU'LL REMEMBER, THAT'S THE COMPARE THE COMPARISON THAT WE'RE REQUIRED TO DO PER FTA GUIDANCE.

UM, SO ROUTE TWO 17, THE ONTOP LIST SPEEDER IS THE ONE NON-MINORITY ROUTE BASED ON HOW WE CLASSIFIED IT.

UM, IT WAS JUST UNDER THE THRESHOLD.

UM, AND IT HAS A HIGHER ON TIME PERFORMANCE, LARGELY DUE TO THE ROUTE BEING SO MUCH SHORTER THAN MANY OF OUR OTHER LOCAL ROUTES.

UM, FOR EXAMPLE, COMPARING THE ONES, THE TWO 17, THEY'RE VERY DIFFERENT ROUTES.

UM, MOVING ON TO THE COMMUNITY CATEGORY, UM, COMMUNITY ROUTES