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[00:00:04]

HEY EVERYBODY, I'M LESLIE POOLE, AND I'M VICE CHAIR OF THE CAP METRO BOARD.

AND WE HAVE A QUORUM.

OUR CHAIR WILL BE JOINING US SHORTLY, AND HE'S ASKED US TO GO AHEAD AND CONVENE AND GET US STARTED.

MR. POOLE, WE ONLY, ALL RIGHT, I'LL GO

[I. Call to Order]

AHEAD AND CALL US TO ORDER.

IT IS, UM, MAY 20TH, 1204 IN THE AFTERNOON, AND WE ARE HERE AT THE CAP METRO HEADQUARTERS.

AND WE WILL START WITH OUR SAFETY

[II. Safety Briefing:]

BRIEFING.

GARDNER.

GOOD AFTERNOON, EVERYONE.

MY NAME IS GARDNER AVON, AND I SERVE AS CAPITAL METRO'S EXECUTIVE VICE PRESIDENT SYSTEM-WIDE ACCESSIBILITY AND CHIEF SAFETY OFFICER.

YOU ARE LOCATED AT 29 10 EAST FIFTH STREET, AND YOU ARE IN ROSA PARKS, UH, BOARDROOM.

IN THE UNLIKELY EVENT OF AN EMERGENCY, OUR STAFF WILL CALL AND SECURITY WILL CALL NINE ONE ONE.

AEDS ARE LOCATED RIGHT BY THE ELEVATOR.

GO OUT, MAKE A RIGHT TURN RIGHT IN FRONT OF YOU, AND THE UNLIKELY EVENT OF AN EMERGENCY REQUIRING AN EVACUATION.

PLEASE EXIT TO THE NEAREST DOORS FURTHEST AWAY FROM THE ACTUAL EMERGENCY.

IF YOU HAVE A MOBILITY CHALLENGE AND YOU, UH, HAVE TO EXIT OUT OF THIS DOOR, PLEASE WAIT FOR ASSISTANCE BEFORE GOING DOWN THE STAIRWELL.

AND THAT CONCLUDES OUR EMERGENCY BRIEFING.

THANK YOU.

THANK YOU SO MUCH, MR. TABBAN.

UM, LET'S SEE.

UM, I'M WAITING FOR OUR CHAIR TO COME OUT SO WE HAVE A FULL 1, 2, 3, 4.

WE NEED ONE MORE FOR, UH, QUORUM, BUT CAN I ASK OUR PRESIDENT AND CEO IF SHE MIGHT BE ABLE TO DO OUR RECOGNITION? AH, VERY GOOD.

I WILL HAND THE GAVEL OVER TO OUR CHAIR.

IT LOOKS LIKE WE NOW HAVE A QUORUM AND, UH, WE CAN CONVENE.

EXCELLENT.

WELL, THE CHAIR GETS SETTLED.

I'LL GO AHEAD AND, AND

[III. Recognition]

KICK OFF OUR RECOGNITION ITEM.

UM, WE RECENTLY RECEIVED, UM, AN AWARD FROM THE AMERICAN PUBLIC TRANSIT ASSOCIATION, AND, AND WE'LL START BY WATCHING A QUICK VIDEO THAT TALKS ABOUT IT.

IN 2021, CAP METRO LAUNCHED THE COMMUNITY INTERVENTION PROGRAM, A STREET OUTREACH EFFORT DESIGNED TO ADDRESS QUALITY OF LIFE ISSUES ON OUR TRANSIT SYSTEM RELATED TO HOMELESSNESS, SUBSTANCE ABUSE, AND MENTAL ILLNESS.

THE PROGRAM WAS CREATED AS PART OF CAT METRO'S NEW APPROACH TO PUBLIC SAFETY, WHICH INCLUDES COMMUNITY INTERVENTION, PUBLIC SAFETY AMBASSADORS, AND A POLICE DEPARTMENT.

THE PROGRAM IS IMPLEMENTED BY THREE COMMUNITY INTERVENTION SPECIALISTS, SOCIAL WORK PROFESSIONALS WITH EXTENSIVE PROFESSIONAL TRAINING AND COMMUNITY SERVICES, HOUSING, MENTAL HEALTH, AND HOMELESSNESS.

THEY EMPLOY THE PROGRAM BY BUILDING RELATIONSHIPS WITH VULNERABLE POPULATIONS ON OUR TRANSIT SYSTEM AND CONNECTING THEM TO RESOURCES.

[00:05:01]

THESE SUCCESSFUL ENGAGEMENTS LEAD TO LONG-TERM STABILITY FOR CLIENTS AND LONG-TERM REDUCTION OF PROBLEMS ON THE CAP METRO TRANSIT SYSTEM.

OUR PROGRAM IS INNOVATIVE IN THAT WE PROVIDE PROFESSIONAL SOCIAL WORK FUNCTIONS WHILE WORKING CLOSELY WITH OUR PUBLIC SAFETY AMBASSADORS AND EVENTUALLY OUR TRANSIT POLICE DEPARTMENT.

SUCCESS OF THE PROGRAM IS MEASURED BY FIVE INDICATORS, AND A FOCUS ON HIGH QUALITY ENGAGEMENT IS NECESSARY TO HELP NAVIGATE CLIENTS THROUGH A COMPLICATED, UNDER-RESOURCED AND TIME CONSUMING HOMELESS RESPONSE SYSTEM.

WE BELIEVE STATS FROM THE FIRST TWO PROGRAM YEARS SHOW THAT THE PROGRAM IS EFFECTIVE AT HELPING INDIVIDUALS ACCESS RESOURCES, ULTIMATELY REDUCING THEIR IMPACT ON OUR TRANSIT SYSTEM.

THEY ALSO REFLECT THE TIME INTENSIVE EFFORT IT TAKES TO HELP CLIENTS ACHIEVE THEIR GOALS.

THE CIS TEAM HAS ALSO HELPED A TOTAL OF 69 CLIENTS GET VITAL DOCUMENTS LIKE SOCIAL SECURITY CARDS OR STATE IDS, WHICH ARE OFTEN THE BIGGEST BARRIER IN GETTING BACK TO WORK AND INTO HOUSING.

A TESTAMENT TO THE IMPROVEMENT IN HOW WE ENGAGE INDIVIDUALS IS THAT DESPITE INCREASED ENGAGEMENTS, THE NUMBER OF REFUSALS OF SERVICE REMAINED ALMOST THE SAME IN YEARS.

ONE AND TWO.

SPECIALISTS ALSO TRAIN CAP METRO FRONTLINE STAFF AND MENTAL HEALTH FIRST AID TO EQUIP THEM WITH THE KNOWLEDGE TO SAFELY INTERACT WITH PEOPLE EXPERIENCING MENTAL HEALTH CHALLENGES OR STRUGGLING WITH SUBSTANCE ABUSE.

THIS HAS LED TO MANY INSTANCES OF DEESCALATION BETWEEN PASSENGERS AND OPERATORS, REDUCED THE NEED FOR POLICE TO RESPOND TO INCIDENTS AND MOVED OVER 30 PEOPLE DIRECTLY FROM TRANSIT PROPERTY INTO SHELTER OR PERMANENT HOUSING.

OUR TEAM ALSO CO-FOUNDED THE NATIONAL TRANSIT AND VULNERABLE POPULATIONS WORK GROUP FOR TRANSIT AGENCIES TO EXPLORE THESE TYPES OF INNOVATIVE PUBLIC SAFETY PROGRAMS. OVER 15 TRANSIT AGENCIES AND INDUSTRY EXPERTS ATTENDING MONTHLY MEETINGS TO SHARE CHALLENGES, SUCCESSES, AND IDEAS.

DESPITE THE MANY DIFFERENCES, PARTICIPANTS ALL SHARE AN INTEREST AND LEARNING FROM AGENCIES LIKE CAP METRO THAT HAVE SUCCESSFULLY REINVENTED THE APPROACH TO PUBLIC SAFETY.

THIS APTA RECOGNITION OF THE CAP METRO COMMUNITY INTERVENTION PROGRAM IS INDICATIVE OF JUST HOW PREVALENT THESE ISSUES ARE ON TRANSIT SYSTEMS AROUND THE COUNTRY, AND PROVES THAT A PROACTIVE APPROACH TO INNOVATIVE SOLUTIONS CAN LEAD TO A SAFER EXPERIENCE FOR CUSTOMERS AND STAFF, WHILE PROVIDING THE MOST VULNERABLE POPULATIONS WITH RESOURCES NEEDED TO IMPROVE THEIR LIVES.

SO THIS MORNING I'M THRILLED TO TAKE A MOMENT OF THIS BOARD MEETING TO RECOGNIZE OUR TEAM OF COMMUNITY INTERVENTION SPECIALISTS, HOLLY WING, CARLOS SILVA, AND STEPHANIE GARCIA, AND SENIOR DIRECTOR OF SECURITY AND EMERGENCY MANAGEMENT, DARRYL JAMELL.

CAN Y'ALL HOP POP UP REAL QUICK WHILE WE SAY FANTASTIC THINGS ABOUT YOU? AS THE VIDEO NOTED IN 2021, CAT METRO BEGAN A NEW APPROACH TO PUBLIC SAFETY THAT MOBILIZED THREE, THREE TEAMS IN COORDINATION WITH ONE ANOTHER.

OUR PUBLIC SAFETY AMBASSADORS, THIS TEAM OF COMMUNITY OF INTERVENTION SPECIALISTS IN OUR PLANNED POLICE DEPARTMENT, HOLLY, CARLOS, AND STEPHANIE, WORK EACH DAY TO PROVIDE DIRECT SUPPORT TO OUR TRANSIT SERVICE, CONNECTING SOME OF OUR MOST IN NEED COMMUNITY MEMBERS WITH SERVICES TO IMPROVE THEIR LIFE OUTCOMES.

UM, AS WAS NOTED IN THE VIDEO, CAP METRO WAS ONE OF THE FIRST TRANSIT AGENCIES IN THE COUNTRY TO LAUNCH A PROGRAM SUCH AS THIS.

UM, AND IT IS SOMETHING THAT AS, UH, WE SHARE IT WITH OTHER TRANSIT SYSTEMS ACROSS THE COUNTRY, MORE AND MORE PEOPLE RECOGNIZE THE NEED TO DO.

WE AREN'T ALONE IN RECOGNIZING THEIR WORK.

AND WE ARE THRILLED TO, TO ANNOUNCE THAT WE HAVE RECEIVED THE GOLD AWARD, WHICH IS THE HIGHEST POSSIBLE AWARD FROM THE AMERICAN PUBLIC TRANSPORTATION ASSOCIATION SAFETY AND SECURITY AWARDS PROGRAMS. AND IF THE BOARD WOULD BRIEFLY INDULGE US, WE'D LOVE TO TAKE A PICTURE WITH THE, UH, REWARD RECIPIENTS RE AWARD RECIPIENTS.

THAT WAS, WAS A LOT HARDER TO SAY THAN IT SHOULD HAVE BEEN.

[00:10:08]

I CAN SAY BEFORE YOU ALL LEAVE, I, I JUST WANNA SAY THAT, UM, WHAT IS REALLY SO IMPORTANT IS YOU, YOU CAME TO US DURING A DIFFICULT TIME.

WE WERE, THERE WERE DIFFICULT ASKS THAT WERE BEING MADE BY THE PUBLIC AND WE HAD TO PUT A SYSTEM IN PLACE, A SYSTEM THAT WAS GONNA BE SENSITIVE TO OUR PERSONNEL, SENSITIVE TO RIDERS, UH, SENSITIVE TO A, A NUMBER OF DIFFERENT GROUPS THAT WERE COMING IN, UH, TO, UH, TO MAKE REQUESTS OF THE BOARD.

AND YOU ALL DID A FABULOUS JOB PUTTING AMBASSADORS IN PLACE, PUTTING, UH, PUTTING UM, FOLKS THAT, THAT ARE TRAINED TO DO MENTAL HEALTH INTERACTIONS AND, AND TO MAKE SURE THAT WE HAVE THE TYPE OF PLACE THAT EVERYBODY FEELS WELCOME AND SECURE.

AND THAT HAPPENS BECAUSE OF PERSONNEL AND STAFF.

THANK YOU FOR THE SACRIFICES THAT YOU'VE MADE.

SO JUST WANTED TO SAY THAT PUBLICLY.

ALRIGHT.

ALRIGHT.

IT SEEMS THAT, UH, LET'S SEE.

I, I, UH, I WILL GO BACK AND CALL THE MEETING IN.

UH, SO, UH, GOOD AFTERNOON AND THANK YOU FOR JOINING US FOR THE MAY MEETING OF THE CAP METRO BOARD OF DIRECTORS.

TODAY IS MONDAY, MAY 20TH.

WE ARE HERE AT THE CAPITOL METRO BOARDROOM, UH, AND THE TIME OFFICIALLY IS 1213, SO I'LL CALL US AGAIN.

ALRIGHT.

SEEMS THAT WE HAVE HAD OUR SAFETY BRIEFING ALREADY.

UH, SEEMS THAT WE HAVE ALSO STARTED WITH OUR, OUR RECOGNITION.

UH, NOW WE'LL MOVE

[IV. Public Comment]

TO OUR PUBLIC COMMENTS.

I UNDERSTAND THAT WE HAVE SEVERAL SPEAKERS, UH, THAT HAVE SIGNED UP IN ADVANCE.

SO WHEN YOUR NAME IS CALLED, UH, WILL YOU PLEASE COME TO THE PODIUM? AND IF YOU'RE JOINING US REMOTELY, YOU CAN UN UNMUTE, UNMUTE YOURSELF WHEN YOU'RE CALLED.

EACH SPEAKER WILL HAVE THREE MINUTES UNLESS THERE'S SPEAKING ON TWO AGENDA ITEMS OR REPRESENTING A GROUP WITH, UH, MORE THAN ONE PERSON IN THE ROOM.

AND IN THAT CASE, THEY'LL HAVE FIVE MINUTES.

OUR FIRST SPEAKER WILL BE MS. LAURIE RENTERIA, AND WE KNOW HER BECAUSE SHE MAKES PO LOOK SO GOOD, .

ALRIGHT.

THANK YOU FOR IT.

THANK YOU FOR HAVING ME.

UH, I'M HERE TO THANK CAP METRO FOR CO-SPONSORING THE AMIGOS DAY AUSTIN EIO MURAL PROJECT.

I WANNA DO A SPECIAL SHOUT OUT TO LILIANA CORTEZ AND MELISSA ORTIZ, OUR PRIMARY FACILITATORS, ALONG WITH LUCINDA ALDA BRIANI.

BUT I ESPECIALLY WANNA THANK THE MAINTENANCE DEPARTMENT, ROBERT MILLSAP AND JOHN, WHO SPENT A LOT MORE TIME, MUSCLE AND MONEY THAN ANY OF US ANTICIPATED.

AND OF COURSE, ALL THE LEGAL AND MARKETING DEPARTMENT PEOPLE WHO SUPPORTED US BEHIND THE SCENES.

ALSO, WANNA THANK THE SPONSORSHIP COMMITTEE FOR SUPPORTING THE 55TH ANNIVERSARY DINNER OF THE AUSTIN SALTILLO SISTER CITIES ASSOCIATION.

NOW A QUICK SUMMARY OF THE PROJECT.

THE ANNUAL SALTILLO DAY IN AUSTIN WAS MAY THREE THROUGH FIVE, AND THE MURAL PROJECT WAS CO-SPONSORED BY CAP METRO ME CARTE MUSEUM AND FRIENDS OF THE MAC.

AND IT WAS ONE OF THE MAIN EVENTS FOR THE WEEKEND.

THE AMIGOS MURALS WITH ONE AT ME CARTE AND ONE AT PLAZA SALTILLO ARE THE FIRST PUBLIC ART INSTALLATIONS ON THE MEXICAN AMERICAN HERITAGE CORRIDOR ALONG EAST FIFTH THAT AIMS TO PRESERVE THE HISTORY OF THE MEXICAN AND MEXICAN AMERICAN COMMUNITY.

IT ALSO CONNECTS DOWNTOWN TO THE EAST SIDE, CREATING THE PLAZA SALTILLO MURAL INCLUDED WORKSHOPS AND PAINTING BY IMMIGRANT STUDENTS AT AUSTIN ISDS INTERNATIONAL HIGH SCHOOL, WORKING WITH MEXICAN BORN, SALTILLO BASED FAMOUS MURALIST, JULIO CESAR OLO CHAVEZ, ALSO KNOWN AS CHOS, AND HIS WIFE ANNA SOPHIA.

HERE'S THE STATS ON THE PROJECT.

62 STUDENTS FROM INTERNATIONAL HIGH SCHOOL ATTENDED THE WORKSHOPS.

13 HELPED PAINT THE MURALS AFTER SCHOOL.

FOUR ATTENDED THE MURAL, REVEALS SEVEN SOLD ART AT CINCO DE MAYO, EARNING 80 BUCKS.

77 ATTENDED THE CLOSING CEREMONY WHERE EACH STUDENT GOT A CERTIFICATE OF ACHIEVEMENT ACHIEVEMENT AS A STUDENT APPRENTICE IN ARC, THE MURAL REVEALS THAT ME CARTE AND PLAZA WERE AWESOME.

WELL ATTENDED 167, ATTENDED ONE OR BOTH.

MURAL UNVEILINGS 32 WERE FROM SALTILLO, INCLUDING THE MAYOR OF SALTILLO, HIS STAFF AND CITY COUNCIL MEMBERS,

[00:15:01]

ALONG WITH THREE PROFESSORS, THREE STUDENTS, AND TWO EXECUTIVE ASSISTANTS FROM TWO UNIVERSITIES IN SALTILLO THAT ARE PART OF OUR SISTER CITIES EDUCATIONAL EXCHANGE PROGRAMS. NOW, THE IN KIND DONATIONS BY CAPITAL METRO WERE PHENOMENAL.

I'VE ADDED UP STAFF TIME AT 64 HOURS AT $20 AN HOUR.

THAT'S $1,285.

YOU GAVE 30 STUDENTS GIFT BAGS, UH, WITH A VALUE OF AT LEAST $75.

AND THE BIGGEST EXPENSE THAT METRO PROVIDED WAS TO HIRE A SIGNED INSTALLATION COMPANY THAT WAS $3,140.

THAT'S A TOTAL OF $4,500 WORTH OF IN-KIND DONATIONS.

IN CLOSING, I JUST CAN'T THANK METRO ENOUGH FOR THE SUPPORT FOR OUR AMIGOS DAY AUSTIN ALT MURAL PROJECT.

I'D LIKE TO INVITE FORMER METRO BOARD MEMBER, CITY COUNCILMAN AND MY BELOVED HUSBAND PO RANCHERIA, TO READ AND PRESENT A MURAL PROCLAMATION THAT WAS ONLY MADE POSSIBLE BY THE HONORABLE CHITO VELA BOARD COL EX COLLEAGUES.

UH, THANK YOU FOR HAVING US HERE.

UH, AS MY WIFE SAID THAT, I'M GONNA READ THE PROCLAMATION THAT WAS READ, UH, DURING THE, UH, THE MURAL ON MAY 5TH.

THE PROCLAMATION BE IT KNOWN THAT WHEREAS THE MEXICAN STATE OF KAILA AND TE HA COM COMPRISED OF A UNIFIED NEW SPAIN TERRITORY AS EARLY AS 1689 WITH ITS CAPITAL IN ELA, MEXICO SHARED A COMMON HISTORY LANGUAGE AND CULTURE FOR MORE THAN 150 YEARS.

WHEREAS IN 1968, THE MAYOR FROM SOUTH AND AUSTIN FORMALIZED THE AUSTIN SALTILLO SISTER CITY RELATIONSHIP FOCUSING ON CITIZEN DIPLOMACY, FRIENDSHIP, EDUCATION, AND CULTURE.

AND WHEREAS THE ANNUAL SALTILLO DAY IN AUSTIN CELEBRATED CELEBRATION MAY 3RD THROUGH THE FIFTH 2024, INCLUDED SOUTH THEO BASED ARTISTS CREATING MULE AT PLAZA AND MEHI ART MUSEUM WITH THE ASSISTANCE OF AUSTIN INDEPENDENT SCHOOL DISTRICT, INTERNATIONAL HIGH SCHOOL STUDENTS SUPPORTED IN PART BY THE CITY OF AUSTIN ECONOMIC DEVELOPMENT DEPARTMENT.

AND WHEREAS THESE TWO MURALS ARE THE FIRST PUBLIC ARC INSTITUTION, INSTALL INSTALLATION IN THE MEXICAN AMERICAN HERITAGE CORRIDOR, CONNECTING DOWNTOWN TO THE EAST SIDE OF AUSTIN ALONG EAST FIFTH STREET NOW.

WHEREAS THE MAYOR KIRK WATSON, THE CITY OF UP, CITY OF AUSTIN, HEREBY PROCLAIMING MAY 4TH AND FIFTH, 2024 AS ME ARTHUR MUSEUM IN PLAZA MURAL DAY.

THANK YOU.

THANK YOU VERY MUCH.

WE WILL, WE WILL MAKE SURE WE GET THESE INTO THE RIGHT HANDS.

AND, AND LORI, WE JUST WANT TO THANK YOU FOR BEING THERE.

YOU WERE SO GOOD TODAY.

YOU, YOU MADE, YOU MADE YOUR HUSBAND AND CHEETO LOOK GOOD.

.

THAT'S PRETTY GOOD.

THAT'S PRETTY GOOD.

ALRIGHT.

UH, THANK YOU FOR COMING.

UH, WE APPRECIATE THE HARD WORK THAT YOU'VE DONE.

UH, YOUR COMMITMENT NOT ONLY TO TRANSIT, UH, BUT TO MAINTAINING CULTURE, TO UNDERSTANDING, UH, HOW WE GREW UP, WHERE WE CAME FROM, HOW WE'RE CONNECTED.

SO WE APPRECIATE ALL THE WORK THAT YOU CONTINUE TO DO.

SO I THANK YOU VERY MUCH, UH, MR. CHAIRMAN, BOARD MEMBERS, ANY, UH, PLEASE, UH, LORI, I JUST WANNA SAY THANK YOU FOR SHARING YOUR HUSBAND WITH US ALL THESE YEARS AND, UH, PO I MISS YOU, MAN.

YOU KNOW, IF, IF, IF YOU WANNA EVER COME BACK UP HERE FOR A LITTLE WHILE, I, I, I THINK, I THINK WE PROBABLY ENTERTAIN THAT FOR, FOR A LITTLE BIT.

WE'LL FIGURE SOME WAY TO GET YOU TO GET YOU BACK INVOLVED AND, UH, HOPE RETIREMENT'S TREATING Y'ALL WELL AND THAT'S THE WILLIAMSON COUNTY GUY .

SO, SO, YOU KNOW, THAT'S PRETTY GOOD.

OKAY.

ALRIGHT.

UH, ANY OTHER BOARD MEMBERS, UH, MOMENT OF PERSONAL PRIVILEGE PLEASE? JUST WANTED TO SAY THANK YOU.

AND PLAZA SALTILLO IS REALLY PLAZA SALTILLO, UH, NOT ONLY DO THEY HAVE THE MURAL THERE, UH, BUT THE BENCHES THAT ARE THERE, THE WROUGHT IRON BENCHES WERE A GIFT FROM, UH, THE CITY OF SALTILLO TO, UH, CAPITAL METRO.

UH, SO IT, IT'S A, IT'S JUST A, A REALLY, THE, THE

[00:20:01]

MURAL IS A, A PERFECT TOUCH AND VERY, UH, VERY FITTING AND, AND REALLY ENJOYED, UH, SPENDING, UH, TIME WITH OUR VISITORS, UH, FROM TIO AND LOOKING FORWARD TO, UH, TO GOING TO SIO TO VISIT THEM SOON.

OKAY.

ALRIGHT.

ANY OTHER BOARD MEMBERS? ALRIGHT, UH, THANK YOU AND WE'LL CONTINUE TO WORK AND, UH, YOU KNOW, UH, PLAZA SALTILLO IS VERY CLOSE TO WHAT USED TO BE MASONTOWN AND SO THERE'S BEEN A HISTORIC CULTURAL CONNECTION BETWEEN US ALL AND, UH, AND OUR CHILDREN NEED TO KNOW THAT IT'S IMPORTANT, SO.

ALRIGHT.

UM, LOOKS LIKE WE HAVE A, UH, A SECOND PERSON WHO IS GOING TO SPEAK REMOTELY.

UM, IS MS. UH, ZIA JOSEPH WITH US? UH, SHE HAS ASKED FOR FIVE MINUTES ON TWO AGENDA ITEMS. MS. JOSEPH, ARE YOU WITH US? THANK YOU, MR. CHAIR MEMBERS.

UM, ENOVIA, JOSEPH, MAY I ASK A TECHNICAL QUESTION, MR. CHAIR BEFORE YOU START MY TIME? SURE.

WOULD YOU SAY THERE WAS A QUESTION? SURE.

I JUST WOULD LIKE TO KNOW, UH, WHAT STAFF MEMBER TYPES THE ADVISORY COMMITTEE MEETING IN IT AND IF THERE'S AN ERROR WHO I NEED TO CONTACT.

OKAY.

SO I DON'T KNOW THE ANSWER THERE, BUT WE CAN FIND THE ANSWER AND, AND, UH, GET BACK TO YOU WITH THAT ANSWER.

OKAY.

THANK YOU VERY MUCH.

YOU'RE WELCOME.

I JUST WANNA WELCOME, MAKE SOME COMMENTS THAT THANK CERTAINLY, UM, I, I JUST WANNA MAKE SOME COMMENTS SPECIFICALLY RELATED TO TITLE VI OF THE CIVIL RIGHTS ACT OF 1964, WHICH PROHIBITS DISCRIMINATION BASED ON RACE, COLOR, OR NATIONAL ORIGIN.

I KNOW YOU HAVE THE TITLE SIX TRIENNIAL REVIEW ACTION ITEM SEVEN ON YOUR AGENDA TODAY.

I WILL POINT OUT THAT YOU HAVE DIS NO DISPARATE IMPACT NOTED 69 TIMES EQUITY, 412 TIMES EQUITABLE 24 TIMES AND EQUITABLY NINE TIMES IN THE 763 PAGE DOCUMENT.

I DO, HOWEVER, WANT TO CALL TO YOUR ATTENTION THAT BLACK PEOPLE STILL WAIT 60 MINUTES FOR THE BUS.

I WANT TO READ INTO THE RECORD THE DEFINITION OF FRAUD.

THE OFFICE OF, UH, THE INSPECTOR GENERAL, UM, HAS SOME LANGUAGE ON ITS WEBSITE THAT MAY BE BENEFICIAL TO THE PUBLIC.

IT SAYS, QUOTE, THE OFFICE OF INSPECTOR GENERAL MAINTAINS A HOTLINE FOR RECEIVING ALLEGATIONS OF FRAUD, WASTE, ABUSE OR MISMANAGEMENT AFFECTING US DEPARTMENT OF TRANSPORTATION PROGRAMS OR OPERATIONS ALLEGATIONS MAY BE REPORTED 24 HOURS A DAY, SEVEN DAYS A WEEK BY DOT EMPLOYEES, CONTRACTORS, OR THE GENERAL PUBLIC.

AND THEN IT GOES ON TO GIVE THE TYPES OF THINGS THAT SHOULD BE REPORTED OR ISSUES.

AND SPECIFICALLY IT SAYS FALSE STATEMENTS AND FALSE CLAIMS. YOU CAN CALL 804 2 4 9 0 7 1 OR YOU CAN EMAIL HOTLINE@OIG.DOT.GOV.

MR. CHAIR, RESPECTFULLY, I WANT YOU TO REMEMBER THAT WHEN YOU CHANGE ROUTE 3, 3 9, ROBERTO GONZALEZ CALLED THAT ROUTE NEW.

THAT'S A NO, THAT'S NOT A NEW ROUTE.

IT'S BEEN IN THE SYSTEM AT LEAST SINCE 2005.

IT USED TO SERVE THE US COASTAL SERVICE ON CROSS PARK, NEAR CROSS PARK AND EXCHANGE THAT IS FRAUD.

YOU HAVE ACTUALLY DEFRAUDED THE TAXPAYERS AND GETTING THE $66 MILLION FOR THE TWO METRO, UH, RAPID LINES.

THE ONE THAT IS GOING TO SERVE LOYOLA LANE, AS I'VE STATED BEFORE, IS NOTHING MORE THAN THE ROUTE 37 RESTORED WITH AN EXTRA STOP AT THE EXPO CENTER.

YOU HAVE ON YOUR AGENDA AS WELL, UH, A CONTRACT SPECIFICALLY, UH, IT'S CONSENT NUMBER TWO, THAT ITEM SPECIFIED $648,000 FOR MARK A. RODRIGUEZ STATE LEGISLATIVE CONSULTING SERVICES.

AND I JUST WANT YOU TO RECOGNIZE THAT THE CONSOLIDATED APPROPRIATIONS ACT PROHIBITS USE OF PUBLIC FUNDS FOR LOBBYING.

THIS IS A LOBBYING CONTRACT THREE YEARS AT SPACE PERIOD, AND IT HAS A ONE TWO YEAR EXTENSION.

I WANNA CLOSE ON A PERSONAL NOTE.

I ASKED AT THE FINANCE COMMITTEE CHAIR HARRIS TO SIMPLY ACKNOWLEDGE WHETHER HE RECEIVED MY EMAIL THAT WAS SENT TO THE BOARD ABOUT THE ASSAULT THAT I RECEIVED FROM COREY BELLINGER, K-O-R-I-I, THE OPERATOR ON MAY 6TH, 2024.

NEITHER HE NOR MR. EASTON NOR DADDY WATKINS, THE CEO ANSWERED ME.

MR. EASTON SCREENED YOUR BOARD OF DIRECTOR'S EMAIL ADDRESS AND I WAS SIMPLY ASKING IF IT WAS RECEIVED WHEN IT WAS NOT ANSWERED, WHEN I GOT NO ANSWER, I THEN WENT AHEAD AND TESTIFIED AT THE

[00:25:01]

CSAC COMMITTEE MEETING THAT EVENING, CUSTOMER SATISFACTION ADVISORY COMMITTEE, YOUR BOARD PACKET, HOWEVER, MISCHARACTERIZES WHAT I HAVE TO SAY, IT DOES NOT SCRIPT WHAT I SAID.

IT DOES NOT INCLUDE TITLE VI AND SPECIFICALLY IT REFERS TO ME AS THEY AND RESPECTFULLY, I'M CATHOLIC AND CONSERVATIVE.

I WANT YOU TO RECOGNIZE THAT I DON'T REFER TO MYSELF AS THEY PEOPLE WHO ARE IN THE L-G-B-T-Q-I-A POPULATION ARE CERTAINLY FREE TO CHANGE THEIR PRONOUNS.

I AM OFFENDED EVERYONE ELSE IN THE BOARD PACKET ON PAGE SIX IS REFERRED TO AS HE OR SHE.

I DON'T KNOW WHAT YOU'RE TRYING TO DO.

YOU'RE TRYING TO CHILL MY SPEECH.

I'M NOT GONNA BE SILENT.

I WANT CORY BELLINGER TO BE FIRED.

SPECIFICALLY, I WANT TO TELL YOU THAT IT WAS THE 8 0 3 METRO RAPID.

YOU STARTED YOUR MEETING WITH SAFETY.

THIS WAS ON JJ PICKLE.

WHEN I WENT TO FILE A POLICE REPORT, IT SAID THAT AUSTIN POLICE DEPARTMENT DOES NOT HAVE JURISDICTION.

LAST TUESDAY, COUNSEL RECEIVED A BRIEFING FROM AUSTIN POLICE DEPARTMENT AND SPECIFICALLY THE, IT WAS REFERRED TO BY A PD, THAT EDUCATION CODE 67.03, WHICH IS CAMPUS PEACE OFFICERS.

THERE'S A CONCURRENT JURISDICTION, YOU HAVE NO POLICIES IN PLACE.

CORY BELLINGER TRIED TO KNOCK THE PHONE OUT OF MY HAND.

I'M SURE SOMEONE IN THE ADMINISTRATION HAS SEEN THAT VIDEO BY NOW.

HE THEN WITHHELD ME.

HE RESTRAINED ME ON THE SECOND 8 0 3.

HE HAD NO REASON TO PUT HIS HANDS ON ME.

I WANT THIS DRIVER FIRED.

HE IS A RETREAD.

I TOLD HIM I KNEW WHO HE WAS.

HE HAD BEEN FIRED AND REHIRED BY CAPITAL METRO.

AND, AND I SAID, AND THIS IS THE THING YOU GIVE TO THE PUBLIC.

AND HE THOUGHT I WAS A HOMELESS LADY.

SO HE SAID, IF YOU'RE HOMELESS, HOW CAN YOU PAY MY SALARY? I WANT YOU TO UNDERSTAND THIS IS THE SAME OPERATOR WHO TOLD AN ELDERLY BLACK LADY AT WESTGATE THAT HE WAS GOING OUT OF SERVICE AT UT AUSTIN BECAUSE HE DIDN'T WANT SERVE HER.

HE WAS NOT GOING OUT OF SERVICE.

YOU HAVE A PROBLEM WITH INTEGRITY NOVEMBER 4TH.

COULD YOU PLEASE WRAP UP, MS. JOSEPH? YOUR TIME HAS EXPIRED.

I'LL WRAP UP AND TELL YOU.

I WILL WRAP UP AND TELL YOU THAT YOUR ETHICS POLICY IS STILL IN EFFECT FOR ALL OF YOUR EMPLOYEES AND THE BOARD AS WELL.

IF YOU HAVE ANY QUESTIONS, I'LL GLADLY ANSWER THEM AT THIS TIME AND I WANT A RESPONSE BACK.

AND TODAY I WILL PUT IN A, A REQUEST FOR THIS PARTICULAR DRIVER'S PERSONNEL FILE.

THANK YOU VERY MUCH.

IF YOU HAVE ANY QUESTIONS, I'LL GO AHEAD AND ANSWER THEM AT THIS TIME.

BOARD MEMBERS, DO YOU HAVE ANY QUESTIONS? THANK YOU FOR YOUR PRESENTATION.

YOU'RE WELCOME.

ALRIGHT, IS THERE ANYONE ELSE IN THE ROOM THAT, UH, HAS NOT SIGNED UP TO TALK BUT WOULD LIKE TO ADDRESS THE BOARD? IS THERE ANYONE ELSE IN THE ROOM FOR A THIRD TIME? IS THERE ANYONE ELSE IN THE ROOM THAT WOULD LIKE TO ADDRESS THE BOARD? OKAY, SEEING NONE, UH, THEN WE WILL, UM, BRING

[V. Advisory Committee Updates]

UP OUR BOARD ADVISORY COMMITTEE UPDATES.

MS. PARRA, UH, WOULD YOU PLEASE BRING US UP TO SPEED? UM, GOOD AFTERNOON, CHAIR, IL VICE CHAIR POOL, UH, PRESIDENT AND CEO DOTTIE WATKINS AND MEMBERS OF THE BOARD.

MY NAME IS EDNA PAR AND I'M THE COMMUNITY ENGAGEMENT MANAGER AND ALSO THE STAFF LIAISON FOR OUR STAFF ADVISORY COMMITTEES.

I'M HERE TO PRESENT THE MAY, UH, COMMITTEE UPDATES, UM, AND ACCESS AND CSAC MET ON MAY 1ST AND EIGHTH AND THEY RECEIVED AN UPDATE ON THE TRANSIT PLAN 2035 BY PENELOPE LING PUBLIC SAFETY ENGAGEMENT UPDATE BY PETER BREDEN, UM, COMMUNITY INTERVENTION SPECIALIST BY HOLLY WIN AND PUBLIC SAFETY AMBASSADOR.

UPDATE BY KEVIN MANLEY FOR THE PSAC COMMITTEE.

UM, THE PUBLIC SAFETY ADVISORY COMMITTEE.

THEY HAD THEIR COMMITTEE MEETING ON APRIL 26TH ON, UM, ALSO COMMUNITY INTERVENTION SPECIALIST UPDATE, UM, THE SUBCOMMITTEE UPDATE AND THE FEEDBACK INTEGRATION POLICY UPDATE BY CHIEF ADMINISTRATOR ERIC ROBBINS, UM, AND ALSO FOR PUBLIC SAFETY.

WE ARE HAVING OUR NEXT PROGRAM, STRATEGIES AND POLICY SUBCOMMITTEE ON THURSDAY, JUNE 6TH, UM, FOR THE REVIEW OF THE FOURTH SET OF POLICIES FOR THE TRANSIT POLICE DEPARTMENT.

AND WE'LL HAVE OUR FIRST SUBCOMMITTEE MEETING FOR THE OPERATIONS AND PERSONNEL COMMITTEE ON JUNE 10TH.

AND THAT'LL BE, UM, FOR ITEMS FOR HIRING SUCH AS JOB DESCRIPTIONS, UH, RECRUITMENT AND OTHER THINGS FOR THE POLICE DEPARTMENT AS IT LAUNCHES.

UM, THE POLICIES ARE CURRENTLY AVAILABLE IN OUR PUBLIC INPUT SITE, UM, WHERE THERE WILL ALSO BE UPDATES.

AND I'M ALSO WORKING WITH MS. CONER, UM, TO SUMMARIZE ALL THIS IN A MEMO FOR Y'ALL.

UM, THAT'S ALL FOR MY UPDATES.

IF YOU HAVE ANY QUESTIONS, BOARD MEMBERS.

ANY QUESTIONS? ANY QUESTIONS? THIRD TIME HEARING NONE.

THANK YOU VERY MUCH.

THANK YOU.

ALRIGHT, WE WILL MOVE

[VI. Board Committee Updates]

TO OUR, UH, REGULAR BOARD COMMITTEE UPDATES.

UH, OUR OPERATIONS COMMITTEE DIDN'T MEET IN MAY.

UH,

[00:30:01]

SO WE'LL WE WILL, UH, FOREGO THAT REPORT, BUT WE DID HOLD OUR FINANCE COMMITTEE AND, UH, CHAIR HARRIS, WOULD YOU LIKE TO TAKE US THROUGH THAT? THANK YOU CHAIR.

UH, THE FINANCE AUDIT AND ADMINISTRATION COMMITTEE MET ON WEDNESDAY, MAY THE EIGHTH AT 10:00 AM.

UH, IN ADDITION TO APPROVING THE MINUTES, WE ALSO APPROVED A RESOLUTION, UH, REGARDING THE CONTRACT FOR STATE LEGISLATIVE CONSULTING SERVICES WITH THE OFFICE OF MARK RODRIGUEZ, UH, AND, UH, MAKING A RECOMMENDATION TO THE BOARD AND FOR THAT TO BE ON CONSENT TODAY.

OKAY.

ALRIGHT.

ANY QUESTIONS? BOARD MEMBERS? ANY QUESTIONS? ANY, ANY QUESTIONS? HEARING NONE.

UH, WHAT ABOUT WE, UH, WE CONTINUE TO EMPLOY YOU WITH THE CAMPO UPDATE? UH, YES, SIR.

THE, UH, CAMPO, UH, MET ON MONDAY, MAY 13TH AT, AT 2:00 PM UH, IN ADDITION TO RECEIVING A REPORT FROM THE TECHNICAL ADVISORY COMMITTEE AND, UH, APPROVING AN AMENDMENT TO, UH, THE UNIFIED WORK PROGRAM, UM, WHICH JUST ADDED, UH, SOME, SOME ADDITIONAL LOCAL FUNDS TO A PARTICULAR PROJECT.

UH, THE PRIMARY, UH, TASK AT THE MEETING WAS THE APPROVAL ON THE 20 25, 20 20, UH, TRANSPORTATION IMPROVEMENT PROGRAM OR TIP AND AMENDMENT TO THE 2045 REGIONAL TRANSPORTATION PLAN.

AND THIS INCLUDED THE, UM, FINAL AUTHORIZATION FOR THE, UH, CONSTRUCTION OR, OR THE REBUILDING OF I 35.

UH, IN ADDITION, WE HAD A REPORT ON, UH, THE, THE CAMPO FINANCIAL AUDIT FROM OUR AUDITORS AND ALSO TOOK, UH, DISCUSSED THE 2050 REGIONAL TRANSPORTATION PLAN AND FINALLY ALSO GOT A PRESENTATION ON THE REGIONAL FLIGHT PRINT ISSUES, UH, IN CENTRAL TEXAS BOARD MEMBERS.

ANY QUESTIONS? ANY QUESTIONS? HEARING NONE, THANK YOU FOR THE REPORT.

UH, I WILL GIVE THE UPDATE ON THE AUSTIN, UH, TRANSIT PARTNERSHIP REPORT.

UH, IT WAS HELD ON, UH, MAY 15TH, 2024.

UH, WE HANDLED OUR REGULAR ITEMS SUCH AS PUBLIC COMMENT, APPROVE THE LATEST MINUTES.

I HAD AN EXECUTIVE DIRECTOR'S REPORT AND WE HAD, AND WE WORKED ON TWO ACTION ITEMS. THE FIRST WAS A NEGOTIATION AND EXECUTION OF CONTRACTS WITH THREE FIRMS FOR ON-CALL, PRELIMINARY ENGINEERING SERVICES AND ONE, UM, AND ONE FIRM FOR ON-CALL UTILITY UH, ENGINEERING SERVICES.

THE SECTION, UH, THE SECOND ACTION ITEM WAS NEGOTIATION AND EXECUTION OF CONTRACTS WITH THREE SEPARATE FIRMS FOR ON-CALL PLANNING AND ENVIRONMENTAL SERVICES.

UH, WE, UH, WE CONSIDERED THOSE, UH, ACTION ITEMS. THE BOARD HAD A GOOD DISCUSSION ABOUT SMALL AND DISADVANTAGED BUSINESS PARTICIPATION AND OPPORTUNITY.

UH, THE NEXT BOARD MEETING WILL BE SCHEDULED OR HAS BEEN SCHEDULED FOR JUNE 17TH.

ALRIGHT, ANY QUESTIONS ABOUT THE UH, A TP BOARD MEETING? ANY QUESTIONS? WANNA MAKE SURE EVERYBODY HAS AN OPPORTUNITY TO ASK IF THEY WOULD LIKE? HEARING NONE? UH, WE WILL MOVE OVER TO OUR CONSENT ITEM.

HOPEFULLY

[VII. Consent Items]

BY NOW EVERYBODY HAS HAD AN OPPORTUNITY, UH, TO LOOK AT THE TWO POSTED ACTION ITEMS OR THE, OR THE TWO POSTED CONSENT ITEMS. AND IF, IF YOU'VE HAD A CHANCE TO REVIEW THEM AND ANY OF THE BOARD MEMBERS WOULD LIKE TO REMOVE EITHER OF THESE ITEMS, NOW IS THE TIME TO DO SO.

OKAY.

IF, IF, IF THERE IS NOT A, UH, A DESIRE TO REMOVE ANY ITEM FROM THE CONSENT AGENDA, UH, THE CHAIR WILL ENTERTAIN A MOTION TO, UH, TO ACCEPT THOSE CONSENT ITEMS. UH, THAT MOTION BEING MADE, UH, BY VICE CHAIR.

SECOND.

SECOND BY BOARD MEMBER BENGALS.

ALRIGHT.

ALRIGHT, IT'S BEEN MOVED AND PROPERLY SECONDED THAT WE APPROVE BOTH ITEMS ON THE CONSENT AGENDA.

IS THERE ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE, UM, LET IT BE KNOWN BY SAYING I TO APPROVE THESE TWO ITEMS. AYE.

OPPOSED? SAME SIGN.

HEARING NONE, THE, UH, THE BOARD CHAIR WILL MAKE IT UNANIMOUS.

RIGHT? UH, WE STARTED TODAY.

UH, WE WILL, WE WILL NOW GO INTO OUR REGULAR ACTION ITEMS AND, AND WE HAD BEEN POSTED FOR, UH, SEVEN ITEMS, BUT IT LOOKS LIKE, UH, ITEM NUMBER FIVE WILL BE POSTPONED BY STAFF UNTIL JUNE HAS BEEN REQUESTED TO BE POSTPONED BY STAFF UNTIL JUNE.

UH, SO WE WILL GO THROUGH 1, 2, 3, 4, UH, SIX AND SEVEN.

ALRIGHT.

AND I WILL READ THEM EACH INTO THE RECORD ONE BY ONE AND WE CAN ACT ON EACH, UH, INDIVIDUALLY.

ALRIGHT.

UH, ACTION

[VIII.1. Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with World Wide Technology, LLC. for identity and access management for one (1) base year and four (4) option years in an amount not to exceed $2,240,856.]

ITEM NUMBER ONE, UH, APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HER DESIGNEE TO FINALIZE AND EXECUTE A CONTRACT

[00:35:01]

WITH WORLDWIDE TECHNOLOGY LLC FOR IDENTITY AND ACCESS MANAGEMENT FOR ONE BASE YEAR AND FOUR OPTION YEARS IN THE AMOUNT NOT TO EXCEED $2,240,856.

AND I THINK MR. TANZER IS GOING TO, UH, MAKE THE PRESENTATION.

PLEASE PROCEED.

UH, GOOD AFTERNOON.

UH, CHAIR PAVILION, BOARD MEMBERS PRESIDENT, CEO WATKINS.

I'M JONATHAN TANZER.

I'M THE, UH, DIRECTOR OF PRODUCT MANAGEMENT WITH CAP METRO'S INFORMATION TECHNOLOGY DEPARTMENT.

AND THIS ITEM TODAY IS FOR, UM, WHAT'S KNOWN AS THE IDENTITY AND ACCESS MANAGEMENT SYSTEM.

UM, IT'S THE IMPLEMENTER IS WORLDWIDE TECHNOLOGIES AND THE SOLUTION IS, UH, WITH SAILPOINT, WHICH IS AN AUSTIN BASED, UM, IDENTITY ACCESS MANAGEMENT SYSTEM RECOGNIZED FOR GARTNER, UH, FOR BEING A LEADER IN THIS SPACE.

AND ESSENTIALLY WHAT THIS WILL ALLOW US TO DO IS EFFECTIVELY MANAGE, UM, OUR IDENTITIES AND ACCESS, UM, BOTH FOR DIGITAL, YOU KNOW, SOFTWARE SYSTEMS AND ALSO PHYSICAL, UH, BADGE LEVEL ACCESS, UH, WITH THIS, UH, SYSTEM.

AND SO WE'RE, UM, LOOKING TO IMPLEMENT, UM, AS PART OF THIS, UH, FIRST YEAR BASE PERIOD AND THEN ALSO SUPPORT IT, UH, WITH THE FOUR OPTION PERIODS AND BE HAPPY TO ANSWER ANY QUESTIONS, BOARD MEMBERS, ANY QUESTIONS, BOARD MEMBERS, ANY QUESTIONS? UH, HEARING NO QUESTIONS, THE CHAIR WILL ENTERTAIN A MOTION TO, UH, TO APPROVE ACTION ITEM NUMBER ONE.

OKAY.

UH, BOARD MEMBER.

ALL RIGHT.

ELLEN S.

BOARD MEMBER ELLIS IS MAKING THE MOTION.

SECOND BY BOARD MEMBER BELLA.

ALRIGHT, IT'S BEEN MOVED AND PROPERLY SECONDED THAT WE APPROVE.

ACTION ITEM NUMBER ONE.

UH, IS THERE, UH, IS THERE ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE.

ALL IN FAVOR OF THIS ITEM, LET IT BE KNOWN BY SAYING AYE.

OPPOSED? SAME SIGN.

HEARING NONE.

THE CHAIR WILL MAKE IT UNANIMOUS.

RIGHT.

THANK YOU MR. TANZA.

AND

[VIII.2. Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with Vertosoft LLC. to provide Swiftly operational & customer “real time” vehicle information and analytics tools for a base period of six (6) months with three option periods through November 30, 2027, in a total amount not to exceed $2,712,168.]

I WILL READ IN ACTION ITEM NUMBER TWO AND IT LOOKS LIKE YOU'RE ON DECK FOR THAT AS WELL.

UH, APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HER DESIGNEE TO FINALIZE AND EXECUTE A CONTRACT WITH, UH, ESOF LLC TO PROVIDE SWIFT, UH, SWIFTLY OPERATIONAL AND CUSTOMER REAL-TIME VEHICLE INFORMATION AND ANALYTICS TOOLS FOR A BASE PERIOD OF SIX MONTHS WITH THREE OPTION PERIODS THROUGH NOVEMBER 30TH, 2027 IN AN AMOUNT NOT TO EXCEED $2,712,168.

KIND OF, KIND OF TOOK ME WITH THE SWIFTLY, SO THAT'S A GO SWIFTLY.

LET'S TALK ABOUT THAT.

UH, YEAH, SO SWIFTLY IT'S OUR, ONE OF OUR KEY OPERATIONAL TOOLS WE USE FOR, UM, ALL OF OUR, UH, FIXED RAIL OPERATIONS.

SO BUS AND RAIL.

UM, WHEN YOU SHADOW OPERATIONS, A LOT OF TIMES THEY'RE USING THE SWIFTLY APPLICATION TO SEE WHERE VEHICLES ARE, WHAT THEIR PERFORMANCE IS, WHO'S, UM, WHO'S OPERATING THAT VEHICLE AND, UH, SO ON.

AND SO THIS IS A CONTRACT JUST TO MAINTAIN THAT SYSTEM.

UM, THAT'S ALSO PROVIDES CUSTOMER INFORMATION, UM, TO OUR CUSTOMERS FOR REAL TIME DEPARTURES, UM, THROUGH NOVEMBER 30TH, 2027.

AND HAPPY ANSWERING QUESTIONS, BOARD MEMBERS.

ANY QUESTIONS? ANY QUESTIONS? HEARING NO QUESTIONS? UH, CHAIR WILL, UM, ACCEPT A MOTION TO APPROVE ACTION ITEM NUMBER TWO.

MOTION.

OKAY.

OKAY.

BOARD MEMBER .

ALRIGHT.

GOTCHA.

ALRIGHT, THIS HAS BEEN MOVED AND PROPERLY SECONDED THAT WE APPROVE.

ACTION ITEM NUMBER TWO.

UM, IS THERE ANY FURTHER DISCUSSION ABOUT ACTION ITEM NUMBER TWO? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE.

UH, ALL IN FAVOR OF ACTION ITEM NUMBER TWO, PLEASE LET IT BE KNOWN BY SAYING AYE.

AYE.

OPPOSED? SAME SIGN.

HEARING NONE.

THE CHAIR WILL MAKE IT, UH, UNANIMOUS.

ALRIGHT.

UM, ACTION ITEM NUMBER THREE.

[VIII.3. Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with Ajimco Construction, Inc. for the purchase and installation of a fall protection system in CapMetro’s bus maintenance facilities in an amount not to exceed $249,100.]

UH, THANK YOU MR. TANZA.

UM, ACTION ITEM THREE READS, APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HER DESIGNEE TO FINALIZE AND EXECUTE A CONTRACT WITH, UH, A GEM CODE CONSTRUCTION INC.

FOR THE PURCHASE AND INSTALLATION OF A FALL PROTECTION SYSTEM IN CAP METRO'S BUS MAINTENANCE FACILITIES IN AN AMOUNT NOT TO EXCEED $249,100.

LOOKS LIKE MR. NAIR.

YEP.

ALL RIGHT, WE'LL, WE'LL, UH, PREPARE THAT FOR US.

PLEASE PROCEED.

GOOD AFTERNOON, CHAIR ILIAN.

UM, VICE CHAIR PAUL, UH, MEMBERS MR. OF THE BOARD SINCE WATKINS, AS MENTIONED, THIS IS THE INSTALLATION FOR FALL PROTECTION IN THREE OF OUR FACILITIES, INCLUDING, UM, 29 10 EAST FIFTH STREET, 5 0 9 THOMPSON LANE, AND THREE 15 MCNEIL.

THE CURRENT SYSTEMS THAT WE HAVE IN

[00:40:01]

PLACE ARE SHOWING THEIR AGE AND IT'S DUE FOR REPLACEMENT AND WE NEED THESE SYSTEMS TO SO THAT OUR EMPLOYEES CAN WORK SAFELY.

ON TOP OF THE ALL THE ASSETS WE HAVE, UH, THE, UH, INSTALL INSTALLER, MCO CONSTRUCTION IS WELL VERSED ON THIS TYPE OF INSTALLATIONS.

THEY HAVE DONE THIS INSTALLATION ON AMTRAK SCEPTER AND OTHER AGENCIES, SO, UH, WE ARE CONFIDENT THAT THEY CAN DELIVER ON THE PERFORMANCE WE NEEDED.

IF YOU HAVE ANY QUESTIONS, I'D BE HAPPY TO ANSWER ANY QUESTIONS, BOARD MEMBERS.

ANY QUESTIONS? ANY QUESTIONS? I'LL LOOK.

I'LL LOOK ONE O OVER.

ONE MORE TIME.

ANY QUESTIONS? UH, HEARING NONE THE CHAIR WILL, UH, ACCEPT A MOTION TO APPROVE ACTION ITEM NUMBER THREE.

ALRIGHT, LET'S SEE.

WE, WE WILL GET WILLIAMSON COUNTY IN THE HOUSE.

ALL RIGHT.

ALL, UM, AND SECOND, UM, BOARD MEMBER HARRIS.

OKAY.

UM, SO IT'S BEEN MOVED AND PROPERLY SECONDED THAT WE APPROVE.

ACTION ITEM NUMBER THREE.

ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE, UH, PLEASE LET IT BE KNOWN BY SAYING I THAT YOU WOULD APPROVE THIS ITEM.

OPPOSED? SAME SIGN.

HEARING NONE, UH, THE CHAIR WILL MAKE IT UNANIMOUS.

THANK YOU.

ALRIGHT, UH, ACTION ITEM NUMBER FOUR,

[VIII.4. Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a modification to the contract with CFJ Manufacturing for uniform services, increasing the contingency funding by $490,000, in a total amount not to exceed $11,107,259.]

APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HER DESIGNEE TO FINALIZE AND EXECUTE A MODIFICATION OF THE CONTRACT WITH CFJ MANUFACTURING FOR UNIFORM SERVICES AND, UH, INCREASING THE, UH, CONTINGENCY FUNDING BY $490,000 IN A TOTAL AMOUNT NOT TO EXCEED $11,107,259.

AND, UH, AND TAMMY QUINN WILL MAKE THAT PRESENTATION FOR US.

PLEASE PROCEED.

GOOD AFTERNOON, CHAIR PAVILION.

AFTERNOON VICE CHAIR POOL, BOARD OF DIRECTORS AND DODY THE PRESIDENT, WATKINS.

I'M HERE TODAY REQUESTING MORE FUNDING FOR OUR CONTRACT THAT WILL END WITH CFJ ON 1231.

WE HAVE SEVERAL FACTORS THAT HAS HAPPENED TO US SINCE THE CONTRACT, BUT WAS PUT IN PLACE.

WE DID NOT REALIZE THAT WE WERE GONNA GROW AS FAST AS WE DID OR HAVE AS MANY NEW HIRES AS WE CURRENTLY ARE DOING.

WE CURRENTLY ARE HIRING, UM, RIGHT AT 60 FOLKS PER MONTH.

OUT OF THOSE 60 PEOPLE, 42 OF THEM MAKE IT TO WEEK TWO, WHICH IS UNIFORM WEEK.

TO PUT A NEW HIRE INTO A BASIC UNIFORM IS $129.

IF THEY MAKE IT PAST IN, IN PAST BEING A, TO A CADET WHERE THEY'RE ACTUALLY DRIVING, THERE'S ANOTHER ADDITIONAL $500 THAT COMES IN PLAY.

I TAKE THAT 500 AND BREAK IT OUT TWO 50 WHEN THEY GET BECOME A CADET.

AND THEN IF THEY MAKE THE SIX MONTH MARK, THEY GET ANOTHER TWO 50.

THAT INCREASE ALONG WITH THE AVERAGE 500 THAT WE GIVE ALL EMPLOYEES ON THEIR ANNUAL ANNIVERSARY HAD INCREASED BY $135 THIS PAST YEAR.

SO WHEN WE BASE THE CONTRACT, WE DO NOT BASE IT ON THE GROWTH THAT WE'RE DOING, NOR DID WE TAKE INTO CONSIDERATION THAT THERE WAS GONNA BE A RAISE IN THE UNIFORM ALLOWANCE FOR EACH EMPLOYEE.

WE CURRENTLY HAVE RIGHT AT I THINK 1200 PEOPLE THAT ARE IN UNIFORMS. AND THEN AGAIN, ADDING THE ADDITIONAL 42 EVERY, EVERY MONTH HAS PUT A STRAIN ON THE CONTRACT.

WE, I WORKED WITH PROCUREMENT, WE RAN THE NUMBERS EVERY WAY WE COULD AND WE JUST KNEW THAT WE NEEDED 490 TO FINISH OUT THE CONTRACT.

ALRIGHT.

ALRIGHT.

BOARD MEMBERS, ARE THERE ANY QUESTIONS? I JUST PLEASE, UM, THANKS.

I WAS HOPING MAYBE OUR CEO COULD TALK A LITTLE BIT ABOUT THE SITUATION.

YES.

IF I CAN GET MY MICROPHONE TO TURN ON.

UM, SO A HANDFUL OF YEARS AGO WE DETERMINED TO CHANGE THE UNIFORM LOOK FOR ALL OF OUR, UM, CUSTOMER FACING EMPLOYEES.

SO ALL OF OUR BUS OPERATORS ARE NOW IN A CONSISTENT, UM, FRENCH BLUE.

IS THAT THE OFFICIAL COLOR? I'M GETTING? THE YES.

FRENCH BLUE SHIRT, UM, AND NAVY BLUE PANTS THAT REQUIRED US TO, UM, RE-FORM EVERYONE.

AND SO, UM, THE ENTIRE WORKFORCE, INCLUDING ALL OF OUR FRONTLINE OPERATORS, UM, PUBLIC SAFETY AMBASSADORS, SUPERVISORS, BUS INSPECTORS, ANYONE OUT FACING THE CUSTOMER, UM, ALL RECEIVED NEW UNIFORMS. UM, AND AT, AT THE TIME WE ESTIMATED THAT OVER THE COURSE OF THE THREE, FOUR YEARS, THREE YEARS THAT WE WERE UN UNDER CONTRACT WITH CFJ, UM, THAT WE HAD ENOUGH MONEY INCLUDING CONTINGENCY.

WE'VE NOW REALIZED THAT WE WILL RUN OUTTA MONEY BEFORE THE END OF THE CALENDAR YEAR, WHICH IS, UM, WHY WE ARE REQUESTING ADDITIONAL FUNDING TO, UM, THE CAP.

ALL OF THIS MONEY IS BUDGETED IN OUR

[00:45:01]

OPERATING BUDGET, UM, EITHER CURRENTLY OR PER IN WHAT WILL YOU WILL SEE AS OUR PROPOSED FISCAL YEAR BUDGET.

BUT WE DO NEED THE BOARD AUTHORIZATION FOR THE ADMINISTRATIVE AUTHORITY TO SPEND BEYOND THE INITIAL CONTRACT AMOUNT.

THAT SOUNDS GREAT.

AND, AND THAT QUESTION ABOUT FOR ONGOING WAS MY NEXT ONE.

SO THANK YOU FOR ANSWERING THAT.

THANK YOU SO MUCH.

SURE.

I'D BE HAPPY TO MOVE APPROVAL.

OKAY.

I JUST WANNA MAKE SURE THAT EVERYONE, ANOTHER QUESTION.

BOARD MEMBER OF STRATTON.

OKAY.

THANK YOU.

SO HE PROBABLY WANTS TO KNOW WHAT COLOR FRENCH BLUE IS.

, I THINK.

I'M PRETTY SURE WHAT COLOR FRENCH BLUE IS.

UM, SO, SO JUST JUST TO CLARIFY THEN, UM, THIS IS, THIS IS JUST TO GET US THROUGH THE END OF THE CALENDAR YEAR.

AND DOES THAT GET US TO THE END OF THE CONTRACT OR IS THAT JUST FOR THIS INTO, INTO THIS CONTRACT? WE WERE SHOULD BE HAVE AN RFP ON THE STREET THIS SUMMER.

OKAY.

THAT AND, AND THEN THAT'S GONNA GO ALONG WITH THE, THE PER FOR WHAT YOU'RE SAYING, DOTTIE, WE'RE GONNA BE PUTTING YOU, YOU FOR OUR NEW BUDGET AS WELL.

Y'ALL ARE, ARE, ARE PRICING OUT WHAT YOU THINK IT'S GONNA RUN BASED ON WHAT COST, WHAT, UH, LIKE YOU SAID HERE, IT USED TO BE 365, NOW WE'RE SEEING THAT COST OF DOING BUSINESS INFLATION, OTHER FACTORS OUT THERE ON THE STREET FOR WHAT, FOR WHAT UNIFORMS ARE RUNNING US AND WHAT IT'S GONNA RUN TO, TO, UH, TO, TO KEEP GOING IN THE OUT YEARS GOING FORWARD.

HOW LONG, HOW, WHAT ARE WE EXPECTING THAT NEW CONTRACTS PROBABLY GONNA, HOW MANY YEARS? PROBABLY, WHAT'S THE AVERAGE LIFE OR SOMETHING LIKE THAT? I, I BELIEVE I'M GONNA GO FOR A FIVE NOW.

OKAY.

NOW THAT WE HAVE A GOOD IDEA OF WHAT THEY'RE WEARING AND, UH, WHAT WE NEED IN A UNIFORM PROVIDER.

I, I'M, I'M GONNA GO FOR FIVE.

OKAY.

SO BASICALLY WE JUST NEED ENOUGH TO FINISH THIS THING, FINISH THIS THING OUT WHILE WE'RE IN THE PROCESS OF DOING THE REPROCUREMENT AND PUTTING THE BUDGET TOGETHER FOR, FOR THE NEXT FISCAL YEAR AT THE SAME TIME.

OKAY, GREAT.

THERE, THERE ARE NO PLANS FOR ANY MAJOR CHANGES IN THE UNIFORM LOOK.

GOTCHA.

OKAY.

I'LL SAY I, FROM ANOTHER PERSPECTIVE, THIS IS A GREAT PROBLEM TO HAVE THAT YOU'RE LOOKING AT IT GOING, WOW, WE'RE HIRING MORE PEOPLE THAN WE EXPECTED TO AND WE NOW NEED TO GO BACK TO, TO GET BOARD AUTHORIZATION IN ORDER TO APPROVE THE NEEDS THAT WE HAVE HERE.

'CAUSE THAT'S FILLING ANOTHER PROBLEM THAT WE WERE DEALING WITH EARLIER.

SO IN THAT REGARD, THAT THAT'S ACTUALLY, I LOOK AT THAT AS, AS GOOD NEWS IN THAT REGARD.

SO, BUT THANK, THANK YOU FOR THE CLARIFICATION.

APPRECIATE THAT.

BOARD MEMBERS, ANY OTHER QUESTIONS? UM, OKAY, SO, UH, BOARD MEMBER POOL, VICE CHAIR, POOL MOVES APPROVAL.

OKAY.

BOARD MEMBER STRATTON, MS. SECOND, WHO'S VERY HAPPY THAT WE'RE GETTING NEW ADDITIONAL EMPLOYEES.

THAT'S A GOOD THING.

ALRIGHT, UH, SO IT'S BEEN MOVED AND PROPERLY SECONDED, UH, THAT WE APPROVE.

ACTION ITEM NUMBER FOUR.

IS THERE ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE.

UM, ALL BOARD MEMBERS WHO APPROVE ACTION ITEM NUMBER FOUR, PLEASE LET IT BE KNOWN BY SAYING A OPPOSED SAME SIGN.

HEARING NONE, THE CHAIR WILL MAKE IT UNANIMOUS.

OKAY, WE HAVE POSTPONED ACTION ITEM NUMBER FOUR UNTIL JUNE.

SO WE WILL MOVE INTO ACTION.

ITEM NUMBER, UH, OR, UM, WE, LET'S SEE, WE, WE POSTPONED FIVE, SO WE APPROVED FOUR, WE'VE POSTPONED FIVE AND WE'LL MOVE TO SIX.

[VIII.6. Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract modification with Texas Disposal Systems, Inc. to increase the funding for their contract that expires February 26, 2025, by $35,000, including contingency, in a new total not to exceed amount of $182,434.]

ALL RIGHT.

ALL RIGHT.

AND ACTION ITEM SIX READS, APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HER DESIGNEE TO FINALIZE AND EXECUTE A CONTRACT MODIFICATION WITH TEXAS DISPOSAL SYSTEMS INC TO INCREASE THE FUNDING OF THEIR CONTRACT, WHICH EXPIRES FEBRUARY 26TH, 2025 BY $35,000, INCLUDING CONTINGENCY IN A NEW TOTAL NOT TO EXCEED AMOUNT OF $182,434.

UH, AND I THINK PRESENTING THIS IS NOT BRENT HILL.

NO, IT'S ANDY.

OW.

OKAY, ANDY, UH, PLEASE GO AHEAD.

MR. HILL DID NOT GET THE MEMO.

UM, SO I'M GONNA WING IT A LITTLE BIT SO YOU CAN BEAR WITH ME.

ALRIGHT.

UM, OKAY.

SO TEXAS DISPOSAL SYSTEMS HANDLES MOST OF OUR TRASH, UM, UM, REMOVAL AND WE'VE GOT A COUPLE OF ADDITIONAL LOCATIONS, PROPERTIES SUCH AS 48 11 EAST SEVENTH STREET, 8,200 CAMERON, AND, UM, POTENTIALLY EVENTUALLY 53 15 EAST BEN WHITE.

AND SO WE JUST NEED TO INCREASE THE AMOUNT OF THE CONTRACT TO FACILITATE THESE EXTRA FACILITIES.

ALRIGHT.

OKAY.

UM, WELL LET ME, ARE THERE ANY QUESTIONS? ANY QUESTIONS? ANY QUESTIONS? HEARING NONE.

UM, LET'S SEE.

UM, VICE CHAIR POOL MOVES APPROVAL SECOND OR MEMBER BANGAL.

ALL RIGHT, UH, IT'S BEEN MOVED AND PROPERTY PROPERLY SECONDED THAT WE APPROVE.

ACTION ITEM NUMBER SIX.

IS THERE ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE, UH, PLEASE LET IT BE KNOWN BY SAYING AYE.

IF YOU, UH, WANT TO APPROVE

[00:50:01]

ACTION ITEM NUMBER SIX.

AYE.

OPPOSED? SAME SIGN.

UH, HEARING NONE.

UH, ACTION ITEM SIX HAS BEEN APPROVED.

LOOKS LIKE YOU, YOU DID YOUR WING JOB PRETTY WELL.

ALL RIGHT, UH, ACTION ITEM NUMBER

[VIII.*7. Approval of a resolution adopting the Revised Title VI Policies and approving the Title VI Service Monitoring Results, and approval of submission of the Triennial Title VI Program Update to the Federal Transit Administration. Memo: Title VI Policy Update and Data Sources for Service Equity Analyses (April 22, 2024)]

SEVEN, UH, APPROVAL OF A RESOLUTION ADOPTING THE RISE, UH, THE REVISED TITLE SIX POLICIES AND APPROVING THE TITLE SIX, UH, SERVICE MONITORING RESULTS AND APPROVAL OF SUBMISSION OF THE TRIENNIAL TITLE VI PROGRAM.

UPDATE TO THE FEDERAL TRANSIT ADMINISTRATION.

AND, OKAY, SO YOU'RE NOT EMMA MARTINEZ, SO CALL US .

.

OKAY.

UH, ALRIGHT.

MR. UH, VALEZ, BECAUSE YOU, UH, YES.

THANK YOU VERY MUCH.

UH, GOOD DAY.

CHAIR CIVILIAN, UH, VICE CHAIR POOLE, CEO AND PRESIDENT DOTIE WATKINS, MEMBERS OF THE BOARD.

MY NAME IS CARLOS BALDEZ, MANAGER OF SUPPLY DIVERSITY, CIVIL RIGHTS COMPLIANCE UNDER THE DEPARTMENT OF DIVERSITY EQUITY INCLUSION.

TODAY I'M HERE TO PROVIDE CAP METRO TITLE SIX PROGRAM UPDATES FOR 2024.

DURING THE PRESENTATION, WE'LL BE COVERING, UH, UPDATES TO THE TRI, I'M SORRY, TO THE TRI TITLE SIX PROGRAM, LANGUAGE ASSISTANCE PLAN, SERVICE MONITORING, AND TITLE SIX POLICY.

TODAY WE ARE ASKING FOR YOUR APPROVAL ON THE UPDATES TO THE TITLE SIX PROGRAM, SERVICE MONITORING AND TITLE SIX POLICY.

DURING THE PRESENTATION, I'LL BE ADDRESSING THE TITLE SIX PROGRAM AND LAP, AND THEN I'LL BE TURNING OVER TO EMMA MARTINEZ, WHO WILL BE ADDRESSING THE, THE SERVICE MONITORING UPDATES AND THE TITLE SIX POLICY UPDATES UNDER THE TITLE VI OF THE CIVIL RIGHTS ACT OF 64, NO PERSON IN THE US SHALL ON THE GROUNDS OF RACE, COLOR, OR NATIONAL ORIGIN BE EXCLUDED FROM PARTICIPATION, UH, BEING DENIED THE BENEFITS OF OR SUBJECTED TO DISCRIMINATION UNDER THE, UNDER ANY PROGRAM OR ACTIVITY RECEIVING FEDERAL FINANCIAL ASSISTANCE FOR CAP METRO.

TITLE SIX APPLIES TO CAP METRO BECAUSE WE ARE RECIPIENT OF FEDERAL FUNDS.

IF AN AGENCY IS FOUND IN VIOLATION OF TITLE SIX, THAT AGENCY MAY LOSE ITS FEDERAL FUNDING UNLESS THE VIOLATION IS RESOLVED.

AN AGENCY MUST SUBMIT AN UPDATED TITLE SIX PROGRAM EVERY THREE YEARS.

AND FOR CAP METRO, THE PROGRAM IS DUE JUNE 1ST, 2024.

UNDER THEIR PROGRAM, UPDATED PROGRAM, WE INCLUDE INFORMATION, UM, IN TWO VOLUMES , THAT INCLUDES INFORMATION REGARDING OUR TITLE SIX NOTICES TO THE PUBLIC COMPLAINT PROCEDURES, ANY INVESTIGATIONS, LAWSUITS, AND COMPLAINTS THAT OCCURRED IN THE LAST THREE YEARS.

INCLUSION, PUBLIC PARTICIPATION PLAN, DEMOGRAPHICS OF BOARD APPOINTED COMMITTEES, UM, RLAP, SUB-RECIPIENT MONITORING PROCEDURES, DETERMINATION SITE, LOCATION OF FACILITIES SYSTEM-WIDE SERVICE STANDARDS AND POLICIES, DEMOGRAPHICS, DATA MAPS, CHARTS, AND RIDERSHIP ANALYSIS.

OUR REVISED TITLE SIX POLICIES AND SUMMARY OF EQUITY ANALYSIS, AS WELL AS OUR SERVICE MONITORING RESULTS UNDER OUR LANGUAGE ASSISTANCE PLAN.

THIS IS A REQUIREMENT OF THE FTA AND GUIDES CAP METRO ON HOW TO REACH OUT TO LIMITED ENGLISH PROFICIENCY OR LEP COMMUNITIES.

LEP INDIVIDUALS ARE THOSE THAT RESPOND WITH LESS THAN VERY WELL OR NOT WELL OR NOT AT ALL ON US CENSUS LANGUAGE FLUENCY QUESTIONS.

SAFE HARBOR PROVISIONS STATE THAT IF ANY LANGUAGE GROUP CONS, UH, CONSTITUENTS, FIVE PER, UH, CONSTITUTES 5% OR 1000 PERSONS, WHICHEVER IS LESS OF THE TOTAL POPULATION OF PERSONS ELIGIBLE TO BE SERVED OR LIKELY TO BE AFFECTED OR ENCOUNTERED.

THE TRANSLATION OF VITAL DOCUMENTS MAY BE REQUIRED UNDER LAP UPDATE.

IT IS REQUIRED OF COURSE, FOR EVERY THREE, UH, CYCLES, AND THE LAP UPDATE IS TARGETED SPECIFICALLY FOR NON-ENGLISH SPEAKING COMMUNITIES.

IN UPDATING OUR LANGUAGE ASSISTANCE PLAN, WE, WE, UH, OF COURSE FOLLOWED THE CIRCULAR, WHICH, WHICH REQUIRES US TO, UH, UTILIZE A FOUR FACTOR ANALYSIS.

UNDER THAT FOUR FACTOR ANALYSIS INCLUDES THE FOLLOWING, NUMBER FACTOR.

NUMBER ONE, THE NUMBER OF PROPORTION OF LEP PERSONS TO BE SERVED OR LIKELY TO ENCOUNTER A PROGRAM ACTIVITY OR SERVICE OF CAP METRO FACTOR.

NUMBER TWO, THE FREQUENCY WITH LEP INDIVIDUALS COME INTO CONTACT WITH CAP METRO PROGRAMS AND SERVICES.

FACTOR NUMBER THREE, THE NATURE AND IMPORTANCE OF THE PROGRAM ACTIVITY OR SERVICE PROVIDED BY CAP METRO TO PEOPLE'S LIVES.

AND FACTOR NUMBER FOUR, RESOURCES AVAILABLE TO CAP METRO FOR LEP OUTREACH AND COSTS FOR TRANSLATION SERVICES.

UH, UNDER OUR, UNDER OUR LAP FOLLOWING THE FOUR FACTOR ANALYSIS, UH, WE INCLUDED THE FOLLOWING, OF COURSE, WE LOOKED AT SURVEYS CONDUCTED WITH COMMUNITY-BASED ORGANIZATIONS OR CBOS.

UH, WE ALSO, UH, CONDUCTED SERVICE WITH OUR FRONTLINE STAFF AS WELL, WHICH ARE CONTRACTED SERVICE PROVIDERS.

MET CAT METRO CUSTOMER SERVICE AND OTHER CAT METRO STAFF

[00:55:01]

THAT ENCOUNTER CUSTOMERS REGULARLY.

WE ALSO TOOK IT INTO ANALYSIS, UH, CAT METRO'S PRACTICES TO ADDRESS CHANGES TO POPULATION IN THE SERVICE AREAS.

WE LOOKED AT RESEARCH FOR PEER AGENCIES.

WE LOOKED AT US, UH, DATA, UH, US CENSUS DATA, SPECIFICALLY TRAVIS COUNTY AND WINSTON COUNTY, AS WELL AS, UM, WE ALSO TOOK INTO CONSIDERATION CAP METRO'S, ORIGINS DESTINATION DATA, LOOKING AT OUR SAFE HARBOR LANGUAGES RIGHT NOW WE IDENTIFIED 17, UH, 17 SAFE HARBOR LANGUAGES RIGHT NOW.

CURRENTLY WE HAVE TRANSLATIONS, OF COURSE, IN ENGLISH AND SPANISH, WHICH ARE PREDOMINANT.

UH, AND THEN WE ALSO HAVE TRANSLATIONS AVAILABLE UPON REQUESTS FOR VIETNAMESE, CHINESE, WHICH IS MANDARIN, KOREAN, ARABIC TO LUGA, PUNJABI, UH, BURMESE, FRENCH, AND PASHTO, WHICH IS AFGHANI.

THE NEW LANGUAGES THAT WE IDENTIFIED BASED ON OUR FOUR FACTOR ANALYSIS INCLUDE RUSSIAN, GERMAN, HEBREW, ITALIAN, HINDI, URDU, AND, SORRY, I CAN'T PRONOUNCE THAT.

UM, BUT THOSE ARE THE, THOSE ARE THE NEW LANGUAGES THAT WE DID IDENTIFY.

UM, WORKING OF COURSE TO ALWAYS MAKE PROGRESS, PROGRESS WITHIN OUR LEP, UM, ESPECIALLY BASED ON THE LAST ONE THAT WAS CONDUCTED 2021, WE DID ADD SAFE HARBOR LANGUAGES TO GOOGLE TRANSLATE.

WE DID UPDATE THE WEBSITE TO ENSURE ACCESS TO LAP POPULATIONS.

WE DID NOT, UH, SUBMIT A NOTICE TO BENEFICIARIES OF TITLE SIX PROTECTIONS TRANSLATE INTO SAFE HARBOR LANGUAGES.

WE DID TRANSLATE TITLE SIX COMPLAINT FORMS INTO SAFE HARBOR LANGUAGES.

UH, AND THEN OF COURSE, RIGHT NOW WE'RE ALWAYS IN PROGRESS OF, UH, TRYING TO NOTIFY, UH, PROVIDE A NOTICE OF FREE LANGUAGE ASSISTANCE AND SAFE HARBOR LANGUAGES ON OUR WEBSITE.

UM, OTHER PRO UH, PRACTICES THAT WE MADE, UH, WITH REGARDS TO OUR WEBSITE AND MOBILE APPLICATIONS.

SO WE DID INFORM ALL CAT METRO.

WE DID PROVIDE INFORMATION ON CAT METRO'S WEBSITE IN TRANSLATION IN IS TRANSLATED INTO SAFE HARBOR LANGUAGES, WHICH I NOTICED IN THE PREVIOUS SLIDE.

INFORMATION, UM, ON OUR CAT METRO'S APP IS HOWEVER, ONLY AVAILABLE IN ENGLISH AND SPANISH, BUT WE'RE POSSIBLY THE NEXT GENERATION OF THE APP.

WE'LL LOOK TO EXPLORE, UH, ADDING OTHER LANGUAGES.

UH, OF COURSE WE'RE ALWAYS CONSIDERING SIMULTANEOUS TRANSLATIONS EQUIPMENT TO OFFER GREATER FLEXIBILITY FOR LANGUAGE TRANSLATION, SPECIFICALLY BETWEEN BUS OPERATORS AND OUR CUSTOMERS.

UH, LOOKING AT OUR INFRASTRUCTURE AND STOP STATIONS, AGAIN, WE DO PROVIDE TRANSLATIONS AT TBMS FAIR BOXES.

BUS STOPS ONBOARD EQUIPMENT INTO SPANISH, AND WE ALSO USE PICTOGRAPHS WHERE POSSIBLE.

WE USE PICTOGRAPHS AS MUCH AS PRACTICAL FOR SAFE HAR UH, FOR SAFETY AND SECURITY INFORMATION.

AND WE DO PROVIDE TRANSLATIONS, OF COURSE, IN ENGLISH AND SPANISH.

UH, AND THEN AS ALWAYS, WE ALWAYS WORKED, UH, TO ENGAGE OUR COMMUNITY.

UH, AND THROUGH COMMUNITY ENGAGEMENT, WE WORKED TO ENHANCE RELATIONSHIPS WITH OUR COMMUNITY BASED ORGANIZATIONS TO IMPROVE COMMUNICATION METHODS AND ENGAGEMENT WITH CUSTOMERS THROUGH, UH, ADVISORY COMMITTEES.

UM, AT THIS TIME, I'M GONNA GO AHEAD AND TURN IT OVER TO EMMA MARTINEZ, WHO WILL BE ADDRESSING INFORMATION, COVERING AGAIN, OUR SERVICE MONITORING AND OUR POLICY UPDATES.

GOOD AFTERNOON.

THANK YOU CARLOS.

UM, GOOD AFTERNOON, CHAIR TRILLIAN, UH, VICE CHAIR POOL PRESIDENT AND CEO DOTTIE WATKINS AND BOARD MEMBERS.

I'M EMMA MARTINEZ, A TRANSPORTATION PLANNER HERE AT CAP METRO.

UM, AND THE FEDERAL TRANSIT ADMINISTRATION, UM, IN THE FTA CIRCULAR 47 0 2 0.1 B REQUIRES TRANSIT AGENCIES LIKE CAP METRO TO MONITOR THE PERFORMANCE OF OUR TRANSIT SYSTEM AGAINST, UM, OUR SERVICE STANDARDS AND POLICIES AT LEAST ONCE EVERY THREE YEARS.

AND SO THAT'S THE ANALYSIS THAT I'LL BE COVERING TODAY.

SO TO DO SERVICE MONITORING, WE USE GROUPS, UM, OR CATEGORIES OF SIMILAR TYPES OF TRANSIT SERVICES.

THESE ARE DETERMINED BY OUR SERVICE STANDARDS AND GUIDELINES.

AND SO YOU'LL, UM, HEAR TO HEAR ME REFER TO THESE CATEGORIES THROUGHOUT THE PRESENTATION.

OUR SERVICE TYPES INCLUDE HIGH CAPACITY TRANSIT, UM, SUCH AS OUR CAT, METRO, RAPID AND RAIL, OUR FREQUENT AND LOCAL ROUTE CATEGORIES.

WE ALSO HAVE LIMITED ROUTES WHICH HAVE LIMITED STOPS, UM, OR TIMES OF SERVICE.

THEY HAVE A SPECIFIC PURPOSE LIKE PROVIDING COMMUTER SERVICE DURING PEAK TIMES OR CONNECTING TO AND FROM THE HIGH CAPACITY, UH, TRANSIT NETWORK.

AND THEN FINALLY, WE HAVE OUR COMMUNITY ROUTES, UM, THAT ARE TAILORED TO SPECIFIC POPULATIONS SUCH AS OUR STUDENTS AND SENIORS.

AND, UM, THEY MEET A SPECIFIC COMMUNITY NEED.

AND SO THE FREQUENCY AND SPAN OF COMMUNITY ROUTES ARE TAILORED TO THE SPECIFIC POPULATIONS THAT THEY SERVE.

THE FDA REQUIRES TRANSIT AGENCIES TO MONITOR PERFORMANCE OF MINORITY ROUTES, UM, COMPARED TO NON-MINORITY ROUTES AGAINST THE SERVICE STANDARDS.

AND THE FDA REQUIRES US TO LOOK AT SIX THINGS.

YOU CAN SEE THEM, THEY'RE ON THE SCREEN.

UM, THEY INCLUDE VEHICLE LOAD, VEHICLE FREQUENCY, ON TIME, PERFORMANCE SERVICE AVAILABILITY, VEHICLE

[01:00:01]

ASSIGNMENT, AND TRANSIT AMENITIES POLICY AND CAP METRO'S SERVICE MONITORING PROCESS REALLY HAS THREE STEPS.

FIRST, WE HAVE TO CLASSIFY ROUTES INTO MINORITY OR NON-MINORITY.

UM, AND THEN WE ASSESS THE PERFORMANCE OF EACH SELECTED ROUTE COMPARED TO OUR BOARD OF BOARD APPROVED SERVICE STANDARDS AND GUIDELINES, UM, AND THEN DETERMINE IF THERE ARE ANY DISPARATE IMPACTS.

UM, AND MINORITY ROUTES FOR THE PURPOSE OF THIS ANALYSIS WERE DEFINED AS A ROUTE WITH MINORITY RIDERSHIP GREATER THAN THE, UH, AVERAGE MINORITY POPULATION IN CAP METRO SERVICE AREA, WHICH IS 51.39%.

UM, AND USING THAT METHODOLOGY, WE DETERMINED THAT 59 OF CAP METRO 71 ROUTES WERE CLASSIFIED AS MINORITY, UM, AND WE CHOSE TO MONITOR ALL OF OUR ROUTES.

AS A NOTE, ROUTES 1 52 AND 50 ARE, UH, ROUND ROCK ROUTES.

AND SO CAP METRO'S NOT RESPONSIBLE FOR THEIR TITLE SIX PROGRAM SINCE ROUND ROCK IS A DIRECT RECIPIENT AND ROUTES TWO 14 AND NINE 90 ARE OPERATED BY CARTS.

UM, AND CONSISTENT DATA IS NOT PROVIDED FOR THOSE ROUTES.

UM, SO JUST TO PROVIDE A LITTLE BIT OF CONTEXT BEFORE WE DIVE INTO THE RESULTS OF THIS ANALYSIS.

THE ANALYSIS COMPLETED FOR SERVICE MONITORING REQUIRES A COMPARISON BETWEEN MINORITY AND NON-MINORITY.

UM, AND AS DETAILED IN THE FTA CIRCULAR, AND AS YOU CAN SEE BY THIS GRAPH ON THE SCREEN, UM, MANY OF THE ROUTES THAT WE OPERATE FALL INTO THAT MINORITY CATEGORY AND THAT MAKES UP A SUBSTANTIAL MAJORITY OF THE SERVICE THAT WE PROVIDE.

UM, SOME SERVICE TYPES SUCH AS LOCAL ARE COMPRISED OF 23 MINORITY ROUTES AND JUST ONE NON-MINORITY ROUTE.

ADDITIONALLY, UM, THE CIRCULAR REQUIRES US TO MONITOR OUR SERVICE AND REPORT ON THE IMPACTS TO MINORITY AND NON-MINORITY GROUPS, BUT LOW INCOME POPULATIONS ARE NOT REPORTED ON AS A PART OF THIS EFFORT.

UM, SO JUST SOME CONTEXT TO KEEP IN MIND AS WE REVIEW THIS ANALYSIS.

UH, SO A DISPARATE IMPACT OCCURS WHEN MINORITY POPULATIONS ARE DISPROPORTIONATELY IMPACTED BY A LOWER QUALITY OF SERVICE.

UH, PER CAP METRO POLICY.

A MINORITY GROUP IS DISPROPORTIONATELY IMPACTED IF THERE IS A DIFFERENCE IN TWO PERCENTAGE POINTS, UM, THAT A MINORITY POPULATION IS RECEIVING COMPARED TO A NON-MINORITY POPULATION.

SO WE ANALYZED OUR SERVICE TO IDENTIFY THE QUALITY OF SERVICE EXPRESSED IN PERCENTAGE POINT DIFFERENCES BETWEEN MINORITY AND NON-MINORITY GROUPS.

UM, AND WE DID HAVE A FEW DIFFERENT DISPARATE IMPACTS SHOW UP.

UH, SOME OF THESE WERE ANTICIPATED FINDINGS DUE TO THE CHANGES IN OUR SERVICE STANDARDS AND GUIDELINES IN JUNE OF LAST YEAR.

UM, WE ADDED OR WE ADOPTED NEW SERVICE STANDARDS AND GUIDELINES THAT MADE IT EASIER FOR TRANSIT STOPS TO QUALIFY FOR SHELTERS AND BENCHES.

UM, AND WE ADDED ADDITIONAL STANDARDS FOR AMENITIES THAT WERE PREVIOUSLY NOT INCLUDED IN THE STANDARDS.

AND MUCH OF THAT EFFORT RESULTED FROM ENGAGEMENT WITH THE COMMUNITY.

SO OVERALL, WE HAD DISPARATE IMPACT FINDINGS IN ADHERENCE TO A FEW OF OUR STANDARDS.

THESE INCLUDE VEHICLE FREQUENCY ON-TIME PERFORMANCE, TRANSIT AMENITIES, AND VEHICLE ASSIGNMENTS.

AND I WILL TALK BRIEFLY ABOUT, UM, EACH OF THESE FINDINGS AND WHY WE BELIEVE THEY OCCURRED AND ALSO WHAT WE ARE DOING TO ENSURE THAT OUR RIDERS ARE RECEIVING THE MOST EQUITABLE SERVICE DELIVERY POSSIBLE AS WE'RE IMPLEMENTING OUR NEW SERVICE STANDARDS AND GUIDELINES.

SO TO START, UM, WE'LL GO OVER ON TIME PERFORMANCE CAP METRO CONSIDERS BUSES ON TIME.

IF THEY DEPART A DESIGNATED TIME POINT BETWEEN ZERO SECONDS EARLY AND SIX MINUTES LATER, UM, THEN THEY WERE SCHEDULED TO DEPART THAT TIME POINT SYSTEM WIDE.

OUR ON TIME PERFORMANCE STANDARD IS 85%.

AND OUTSIDE OF RAIL SERVICE SYSTEM WIDE, WE FELL BELOW OUR 85% THRESHOLD FOR OTP, UM, IN SEPTEMBER OF 2023.

AND WE HAD THREE AREAS WHERE WE SAW, UM, DISPARATE IMPACTS IN OUR LOCAL SERVICE TYPE COMMUNITY AND SYSTEM WIDE.

UM, SO THE ANALYSIS SHOWS A DISPARATE IMPACT ON LOCAL ROUTES.

UM, YOU CAN SEE THE LOCAL ROUTES ON THE BOTTOM OF THE SCREEN THERE, AND INITIALLY THAT 17 POINT DIFFERENCE CAN BE A BIT JARRING.

UM, BUT THAT IS BECAUSE ALL BUT ONE OF THE LOCAL ROUTES ARE CLASSIFIED AS A MINORITY ROUTE.

UM, AND IF YOU'LL REMEMBER, THAT'S THE COMPARE THE COMPARISON THAT WE'RE REQUIRED TO DO PER FTA GUIDANCE.

UM, SO ROUTE TWO 17, THE ONTOP LIST SPEEDER IS THE ONE NON-MINORITY ROUTE BASED ON HOW WE CLASSIFIED IT.

UM, IT WAS JUST UNDER THE THRESHOLD.

UM, AND IT HAS A HIGHER ON TIME PERFORMANCE, LARGELY DUE TO THE ROUTE BEING SO MUCH SHORTER THAN MANY OF OUR OTHER LOCAL ROUTES.

UM, FOR EXAMPLE, COMPARING THE ONES, THE TWO 17, THEY'RE VERY DIFFERENT ROUTES.

UM, MOVING ON TO THE COMMUNITY CATEGORY, UM, COMMUNITY ROUTES ALSO JUST BARELY SHOW AN IMPACT.

I WAS, AS A REMINDER, OUR THRESHOLD FOR DISPARATE IMPACTS IS 2%.

UM, SO WE'VE GOT A 2.01% DIFFERENCE HERE.

THE ANALYSIS

[01:05:01]

SHOWS THAT ROUTE 6 76 63 AND 6 56 ARE ALL CLASSIFIED AS MINORITY ROUTES, UM, AND HAD ON TIME PERFORMANCE RANGING FROM 64 TO 70% LAST FALL, WHICH IS LIKELY THE CAUSE OF THE IMPACT IN THIS CATEGORY.

UM, AND THEN THE ANALYSIS SHOWS A DISPARATE IMPACT IN ON-TIME PERFORMANCE BETWEEN MINORITY AND NON-MINORITY ROUTES SYSTEM-WIDE OF A LITTLE OVER THREE PERCENTAGE POINTS.

UM, WE REALIZE THAT ON-TIME PERFORMANCE IS A CRITICAL MEASURE OF THE QUALITY AND RELIABILITY OF OUR SERVICES.

UM, A TASK FORCE MEETS MONTHLY TO IDENTIFY ON-TIME PERFORMANCE ROOT CAUSES, AND MAKE THE APPROPRIATE RUNNING TIME ADJUSTMENTS AT EACH SERVICE CHANGE.

UM, ADDITIONALLY, WE'VE BEEN MAKING AN EFFORT ALREADY TO IMPROVE ON-TIME PERFORMANCE THROUGH THE PREVENTABLE MAINTENANCE STANDARDS, UM, WORKING WITH OUR NEW PROVIDER KEOLIS TO RECRUIT AND TRAIN OPERATORS AND TO SOLVE FOR THE PERSONNEL AND LABOR SHORTAGES THAT HAVE, UM, CONTRIBUTED TO CHALLENGES WITH MEETING OUR ON-TIME PERFORMANCE STANDARDS.

SO MOVING TO THE NEXT, UM, ANALYSIS ON VEHICLE FREQUENCY CAB METRO HAS, UH, STANDARDS IN OUR, IN OUR SERVICE STANDARDS AND GUIDELINES ABOUT HOW OFTEN BUSES SHOULD COME.

AND THESE FREQUENCY STANDARDS VARY WITHIN SERVICE TYPE, FOR INSTANCE, FOR UT ROUTES.

UM, OUR STANDARDS STATE THAT WE WANT BUSES TO COME EVERY 15 MINUTES ON WEEKDAYS AND EVERY HOUR, UM, AT A MINIMUM ON SUNDAY EVENINGS.

UH, PLANNING STAFF LOOKED AT DATA FROM SEPTEMBER OF 2023 TO UNDERSTAND HOW OFTEN BUSES ACTUALLY CAME DURING DIFFERENT TIMES, UM, IN THE DAY ON AVERAGE.

SO FOR AN EXAMPLE OF HOW WE COMPLETED THIS ANALYSIS, LET'S SAY A BUS SHOULD COME EVERY 15 MINUTES ON ROUTE A BASED ON THE STANDARD.

IF IN REALITY THE BUS COMES EVERY 16.2 MINUTES, IT MEANS THAT ROUTE A IS RUNNING AT 108% OF THE STANDARD.

AND SO WE COMPARED THE PERCENTAGE OF ADHERENCE TO STANDARDS BETWEEN MINORITY AND NON-MINORITY ROUTES TO DETERMINE IF THERE WERE ANY DISPARATE IMPACTS.

SO FOR THE VEHICLE FREQUENCY ANALYSIS RESULTS, MANY OF OUR CATEGORIES DID NOT HAVE A DISPARATE IMPACT.

UM, BUT WE DID SHOW SOME IMPACTS FOR NIGHT OWLS, UT SHUTTLES, LIMITED ROUTES AND LOCAL CATEGORIES.

AND SO I WILL TALK BRIEFLY ABOUT EACH OF THOSE SERVICE TYPES AND THOSE FINDINGS.

UM, SO NIGHT OFF SERVICE OPERATES YEAR ROUND FROM MIDNIGHT UNTIL 3:00 AM MONDAY THROUGH SATURDAY NIGHTS, OUR STANDARD STATE THAT SH THEY SHOULD BE OPERATING AT 30 MINUTE SERVICE.

UM, MINORITY ROUTES ON WEEKDAYS RUN AT A FREQUENCY OF A LITTLE OVER 33 MINUTES, WHILE NON-MINORITY ROUTES RUN AT ABOUT 28 MINUTES.

UM, ON SATURDAYS, MINORITY ROUTES RUN AT A FREQUENCY OF A LITTLE OVER 35 MINUTES AND NON-MINORITY ROUTES AT ABOUT 27 MINUTES.

UM, SO WHEN EXPRESS IS A PERCENTAGE, BOTH OF THESE EXCEED CAP METRO'S TWO PERCENTAGE POINT THRESHOLD, AND THUS RESULT IN DISPARATE IMPACTS.

UM, THE CAUSE OF THIS IMPACT IS LARGELY DUE TO NON-MINORITY ROUTE 4 81, WHICH HAS A 20 MINUTE FREQUENCY.

UM, ROUTE 4 81 MIMICS THE ROUTE ALIGNMENT OF OUR RAPID SERVICE, UM, FOR THE UT SHUTTLE ANALYSIS.

UM, WE ALSO SAW SOME DISPARATE IMPACTS.

AS YOU CAN SEE, THE STANDARDS ARE FOUR 15 MINUTE SERVICE ON WEEKDAYS AND 60 MINUTE SERVICE ON SUNDAYS.

ALL UT SHUTTLE ROUTES, UM, WITH THE EXCEPTION OF ROUTE 6 41 EAST CAMPUS ARE, ARE MINORITY ROUTES.

SO YOU CAN SEE THE LIST THERE AT THE BOTTOM OF THE SCREEN.

UM, ON WEEKDAYS, THE MINORITY ROUTES RUN SLIGHTLY LESS FREQUENTLY THAN THE ONE NON-MINORITY ROUTE, UM, DURING PM PEAK PERIODS.

SO THAT IS SHOWING A DISPARATE IMPACT.

HOWEVER, BOTH ARE STILL OPERATING, UM, WITHIN THE STANDARD.

IN THAT CASE.

ON SUNDAYS, THERE'S A SLIGHTLY MORE NOTICEABLE GAP BETWEEN MINORITY AND NON-MINORITY ROUTES, PARTICULARLY DURING PM PEAK AND NIGHT SERVICE.

UM, AS A REMINDER THOUGH, THAT'S JUST ONE ROUTE COMPARED TO THE REST OF THEM.

CAP METRO HAS ALSO RECENTLY TAKEN AN EFFORT TO IMPROVE EAST WEST CONNECTIONS, UM, IN THE UT COMMUNITY AND TO RESPOND TO COMMUNITY FEEDBACK THROUGH THE PROPOSED CONSOLIDATION OF ROUTE SIX 40 AND 6 41, WHICH WAS, UM, APPROVED LAST MONTH.

SO ONCE THE CONSOLIDATION IS IMPLEMENTED IN AUGUST OF THIS YEAR, WE DO ANTICIPATE THAT THE DISPARATE IMPACTS BETWEEN ROUTE 6 41 AND THE REST OF THE UT SHUTTLE ROUTES, UM, WILL BE RECTIFIED.

UH, MOVING ON TO OUR LIMITED CATEGORY, OUR LIMITED ROUTES HAVE A 20 MINUTE STANDARD DURING PM PEAK PERIODS, AND YOU CAN SEE THE BREAKDOWN OF THE ROUTES AT THE BOTTOM OF THE SCREEN THERE.

FOR MINORITY ROUTES, HEADWAYS AVERAGE

[01:10:01]

ABOUT 235 MINUTES FOR A M PEAK AND 257 MINUTES DURING PM PEAK.

UH, NON-MINORITY HEADWAYS AVERAGE ABOUT AN HOUR DURING AM PEAK AND 49 MINUTES DURING PM PEAK.

THUS, WHEN EXPRESSED AS PERCENTAGES, THE DIFFERENCE IS GREATER THAN TWO PERCENTAGE POINTS.

UM, AND SO THIS IS SHOWING A DISPARATE IMPACT DURING BOTH PEAK PERIODS.

THIS IS LARGELY DUE TO MINORITY ROUTE, UH, NINE 80, WHICH ONLY RUNS ONCE IN EACH PEAK PERIOD, AS WELL AS A NUMBER OF FLYER ROUTES THAT RANGE IN FREQUENCY FROM 50 TO 115 MINUTES BETWEEN BUSES.

UM, ROUTE 9 85, WHICH IS NON-MINORITY, HAS THE HIGHEST RIDERSHIP WITHIN THE LIMITED BUS SERVICE TYPE, AND IT RUNS BETWEEN 33 AND 36 MINUTE FREQUENCIES.

UM, AS COMMUTER TRAVEL PATTERNS HAVE CHANGED AFTER THE COVID-19 PANDEMIC, CAP METRO IS CURRENTLY CONDUCTING A TRAVEL PATTERN ANALYSIS TO ASSESS THE COMMUTER TRANSIT MARKET AND IDENTIFY EQUITABLE SOLUTIONS THAT MATCH THAT DEMAND FOR TRANSIT.

AND THE RESULTS OF THE STUDY WILL BE USED IN DEVELOPMENT OF THE 2035 TRANSIT SERVICE PLAN, UM, WHICH YOU'LL HEAR A LOT MORE ABOUT IN THE COMING MONTHS.

WE ANTICIPATE THE TRANSIT SERVICE PLAN GOING TO THE BOARD AROUND THE END OF 2025.

UM, AND FINALLY, FOR OUR LOCAL ROUTES, UM, WE HAVE A 30 MINUTE STANDARD ACROSS THE BOARD.

OUR ADHERENCE TO THAT GUIDELINE, UM, VARIED, PARTICULARLY IN PEAK PERIODS.

YOU CAN SEE THAT LOCAL ROUTES ARE OFTEN DEVIATING FROM THAT STANDARD BY FIVE OR SIX MINUTES, UM, AND THAT DEVIATION SHOWS UP INITIALLY AS A SUBSTANTIAL IMPACT.

HOWEVER, PARTICULARLY FOR THIS IMPACT, IT'S IMPORTANT TO REMEMBER THAT THESE IMPACTS ARE SHOWN WHEN COMPARING THOSE 23 MINORITY ROUTES, UM, TO ONE NON-MINORITY ROUTE, WHICH IS THE TWO 17 MEIS FEEDER.

AND NOW MOVING ON TO THE VEHICLE ASSIGNMENTS ANALYSIS, UM, RO IS ALSO REQUIRED TO MONITOR HOW WE ASSIGN VEHICLES TO A ROUTE FOR EACH SERVICE TYPE.

THERE'S A CERTAIN SIZE AND TYPE OF VEHICLE THAT IS BEST SUITED TO THE ROUTE.

UH, RAPID ROUTES CALL FOR 60 FOOT OR 40 FOOT BUSES, WHEREAS AN EXPRESS ROUTE CALLS FOR AN OVER THE ROAD COACH RAIL OBVIOUSLY REQUIRES A DIESEL MULTIPLE UNIT.

UM, AND SO PLANNING COMPARED THE STANDARD VEHICLE ASSIGNMENTS TO OUR ACTUAL VEHICLE ASSIGNMENTS.

IN SEPTEMBER OF 2023, UH, THERE WERE 5,462 INSTANCES OF VEHICLE ASSIGNMENT TO MINORITY ROUTES WITH, UM, A LITTLE OVER A THOUSAND INSTANCES OF THE WRONG VEHICLE BEING ASSIGNED OR 18.5%.

WHEN EXAMINING, UH, VEHICLE ASSIGNMENTS BY SERVICE TYPE, THERE IS A DISPARATE IMPACT FOR THE COMMUNITY AND LOCAL SERVICE TYPE.

THE PRIMARY REASON FOR THIS WAS PARTS IN MECHANIC LABOR SHORTAGES THAT RESULTED IN VEHICLE SHORTAGES DURING THE FALL OF 2023.

AND IN ORDER TO PROVIDE MORE RELIABLE SERVICE FOR OUR CUSTOMERS, UH, WE CHOSE TO USE ANY VEHICLE THAT WAS AVAILABLE ON A ROUTE REGARDLESS OF THE ACTUAL VEHICLE ASSIGNMENT.

AND THIS RESULTED IN MORE INSTANCES OF THE WRONG VEHICLE BEING ASSIGNED TO A ROUTE.

HOWEVER, UM, CAP METRO FELT IT WAS IMPORTANT TO OPERATE SERVICE EVEN IF IT WAS THE WRONG VEHICLE.

UM, YOU'LL NOTICE THAT CUMULATIVELY MINORITY ROUTES RECEIVE MORE OF THE CORRECT VEHICLE ASSIGNMENT.

AND OF THE TIMES THAT WE ASSIGNED A VEHICLE INCORRECTLY, A LARGER VEHICLE WAS ASSIGNED TO THE ROUTE 91% OF THE TIME.

SO THIS IS WHEN A 40 FOOT OR A 45 FOOT OVER THE ROAD CO COACH VEHICLE IS ASSIGNED TO A ROUTE THAT TYPICALLY OPERATES WITH A 35 FOOT VEHICLE.

UH, CAT METRO GENERALLY CONSIDERS THIS AN IMPROVEMENT AS THE VEHICLE IS LARGER, AND AGAIN, WE FOUND IT IMPORTANT TO GET SERVICE OUT ON THE STREET.

AND SO AT TIMES WE'VE HAD LARGER BUSES THAN TYPICALLY ASSIGNED TO SAY UT SHUTTLE TO ENSURE OUR CUSTOMERS COULD GET TO CLASS OR TO WORK OR TO WHEREVER THEY NEEDED TO GO.

UM, AND THEN FINALLY, OUR AMENITY DISTRIBUTION STANDARDS IN JUNE OF LAST YEAR, AS I MENTIONED BEFORE, BRIEFLY, CAP METRO ADOPTED NEW SERVICE STANDARDS AND GUIDELINES THAT MADE IT EASIER FOR STOPS TO QUALIFY FOR AMENITIES, AND IT ALSO INCLUDED ADDITIONAL STANDARDS FOR AMENITIES THAT WERE NOT PREVIOUSLY INCLUDED.

UH, THIS CHANGE WAS REALLY ROOTED IN ENGAGEMENT WITH OUR COMMUNITY, WHO EXPRESSED A DESIRE FOR IMPROVED BUS STOP CONDITIONS AND A CLEARER PROCESS FOR EQUITABLE DISTRIBUTION.

SO, COUNT METRO HAS DEVELOPED A WAY OF PRIORITIZING TRANSIT STOP IMPROVEMENTS, INCLUDING A SCORING PROCESS IN WHICH 60% OF THE SCORE WEIGHT IS BASED ON DEMOGRAPHIC DATA THAT INDICATE POPULATIONS WHERE PEOPLE ARE MORE LIKELY TO NEED TRANSIT, AND THAT INCLUDES MINORITY POPULATIONS.

AND THE RESULTS OF THIS

[01:15:01]

SERVICE MONITORING ARE PROVIDED JUST UNDER ONE YEAR AFTER THE ADOPTION OF THE NEW STANDARDS AND GUIDELINES.

SO LEVELS OF ADHERENCE TO THE NEW, UH, GUIDELINES ARE GONNA VARY AS, UH, WE IMPLEMENT A NEW AND ROBUST BUS STOP PROGRAM.

SO AS ADOPTED IN OUR SERVICE STANDARDS AND GUIDELINES, THE FIRST STEP IS TO CLASSIFY ALL OF OUR TRANSIT STOPS.

UM, ALL STOPS AND STATIONS ARE ASSIGNED A TYPE AND SUBSEQUENT AMENITY LEVEL, A LEVEL ONE TRANSIT STOP, UM, WHICH IS ZERO TO 15 RIDERS, SERVES THE LOWEST DAILY RIDERSHIP AND PROVIDES THE MOST BASIC LEVEL AMENITIES.

LEVEL TWO TRANSIT STOP IS 15 TO 50 RIDERS.

THIS STOP SERVES A MID-LEVEL OF DAILY RIDERS AND THEREFORE PROVIDES ADDITIONAL AMENITIES SUCH AS SEATING AND A SHELTER.

AND THEN LEVEL THREE TRANSIT STATIONS, UM, ARE FOR 50 PLUS RIDERS, OR, UM, ARE CLASSIFIED AS HIGH CAPACITY TRANSIT SERVICE, SO RAPID OR RAIL.

UM, AND THEY HAVE THE HIGHEST LEVEL OF AMENITIES.

UH, THE TABLE SHOWN ON THE SCREEN SHOWS THE REQUIRED AMENITIES FOR EACH STOP AND STATION TYPE.

FOR THE PURPOSES OF SERVICE MONITORING, PLANNING STAFF LOOKED AT THE REQUIRED AMENITIES FOR EACH LEVEL AND STOP CLASSIFICATION.

SO OF THE 2,204 ACTIVE STOPS IN CAT METROS SERVICE AREA 1,185 ARE MINORITY STOPS.

1019 ARE NON-MINORITY STOPS.

AND LEVELS ONE AND TWO STOPS DID NOT SHOW A DISPARATE IMPACT.

LEVEL THREE STOPS DID SHOW A DISPARATE IMPACT AS A LITTLE MORE THAN 15% OF LEVEL THREE MINORITY STOPS ADHERED TO ALL OF OUR, UM, NEW GUIDELINES.

WHILE 31.5% OF LEVEL THREE NON-MINORITY STOPS ADHERED TO THESE REQUIREMENTS.

SO YOU CAN SEE THAT'S ABOUT A 16 PERCENTAGE POINT DIFFERENCE.

UM, IT'S WORTH NOTING THAT THE STANDARDS FOR A LEVEL THREE STOP HERE ARE MUCH MORE STRINGENT, AND THEY REQUIRE A LOT MORE AMENITIES THAN THEY DID IN THE PAST.

SO WHILE ABOUT A QUARTER OF TRANSIT THREE STOPS ARE ADHERING TO THE REQUIRED GUIDELINES, I WANNA POINT OUT THAT 72% OF THEM DO HAVE SHELTERS.

SO THEY MAY NOT HAVE REAL TIME INFO OR SECURITY CAMERA, UM, OR LIGHTING AS THEY ARE REQUIRED BY OUR NEW SERVICE STANDARDS AND GUIDELINES.

BUT MANY OF THEM DO HAVE, UM, SHELTER.

SO I THINK THAT'S IMPORTANT FOR OUR COMMUNITY TO UNDERSTAND AS WE IMPLEMENT THE NEW GUIDELINES.

SO IN CONCLUSION, OUR COMMITMENT TO ENSURING EFFICIENT AND EQUITABLE PUBLIC TRANSPORTATION CONTINUES WELL BEYOND THIS ANALYSIS.

UM, WE ARE ACTIVELY WORKING TO ADDRESS DISPARITIES AND IMPROVE SERVICE QUALITY THROUGH COLLABORATION.

OUR OPERATIONS AND PLANNING STAFF MEET WEEKLY TO MONITOR ROUTE PERFORMANCE, UNDERSTAND COMMUNITY FEEDBACK, AND THEN MAKE ADJUSTMENTS AS NEEDED.

UM, AND AS I MENTIONED, THERE'S THE ONGOING IMPLEMENTATION OF THE BUS STOP PROGRAM.

SO, UH, LOOKING AHEAD, WE ARE COMMITTED TO CONTINUALLY EVALUATING AND IMPROVING OUR SERVICES THROUGH INITIATIVES SUCH AS THE 2035 TRANSIT SERVICE PLAN, UM, ENSURING THAT OUR TRANSPORTATION SYSTEM REMAINS RESPONSIVE TO THE NEEDS OF OUR COMMUNITY NOW AND IN THE FUTURE.

UM, AND AT THIS TIME, I WILL PAUSE FOR ANY QUESTIONS THAT YOU MAY HAVE THUS FAR, BOARD MEMBERS.

ANY QUESTIONS? BOARD MEMBER STRATTON.

OOH, THAT'S A LOT TO TAKE IN .

I CAN ONLY IMAGINE WHAT IT TOOK Y'ALL TO GO THROUGH THAT.

UM, SO COMPARED TO OTHER TRANSIT AGENCIES, WHEN THEY'RE GOING THROUGH THIS PROCESS AND THEY'RE IDENTIFYING THEIR MINORITY ROUTES VERSUS THEIR NON-MINORITY ROUTES, UM, WHAT TYPICALLY DO THEY FIND IS, IS THE BREAKDOWN? I MEAN, I, I GUESS I'M ASKING IS, IS OUR BREAKDOWN KIND OF SIMILAR TO WHAT OTHER MA MAJOR TRANSIT AGENCIES AROUND OUR SIZE OR EVEN OTHER AGENCIES AROUND TEXAS IS SIMILAR IN SCOPE? THAT'S A GOOD QUESTION.

I DON'T KNOW, UM, EXACTLY HOW WE COMPARE IN THE BREAKDOWN AGAINST OTHER AGENCIES.

I CAN GET BACK TO YOU ON THAT.

UM, I DO KNOW THAT WE TRY TO FOLLOW PRETTY CLOSELY THE, THE METHODOLOGY THAT'S OUTLINED IN THE FDA CIRCULAR.

SO THEY HAVE SOME GUIDANCE ON HOW YOU CLASSIFY, UM, TRANSIT ROUTES AS MINORITY OR NON-MINORITY.

AND SO I THINK THAT, UM, THAT WOULD PROBABLY ALIGN PRETTY CLOSELY, WHEREAS THE BREAKDOWN OF THE ROUTES, IT JUST DEPENDS ON THE POPULATION.

SO, SO WE'RE FOLLOWING, WHEN, WHEN WE COME UP WITH THIS, WE'RE FOLLOWING THE, THE FOR MINORITY VERSUS NON-MINORITY ROUTES.

WE'RE ACTUALLY GOING THROUGH THE PROCESS THAT IS

[01:20:01]

SPECIFICALLY LAID OUT BY THE, BY THE CIRCULAR AND THE GUIDANCE FROM THE FTA? THAT'S CORRECT.

OKAY.

BECAUSE THE, ONE OF THE THINGS THAT JUST THAT STRUCK ME IS IT, IT, IT SEEMS IT'S VERY, WOULD SEEM VERY DIFFICULT TO PRODUCE VERY, UM, DETAILED STATISTICAL ANALYSIS OR PROPER STATISTICAL ANALYSIS FOR YOUR SAMPLING WHEN YOU'RE LOOKING AT A SITUATION WHERE BASICALLY, I MEAN, JUST IN SOME OF THESE CASES, 99.999% OF OUR ROUTES ARE IDENTIFIED AS AS MINORITY ROUTES.

AND ONE ROUTE ON THE OTHER SIDE IS DEFINED AS A NON-MINORITY ROUTE.

YET WE'RE SUPPOSED TO STATE THAT THE, THAT, THAT THE COMPARISON BETWEEN THE TWO CAN'T BE MORE THAN TWO PERCENTAGE POINTS OFF IN TERMS OF THE WAY WE COMPARE THINGS.

SO YOU'RE LITERALLY COMPARING LIKE 99.9% OF WHAT WE DO AS A TRANSIT AGENCY AGAINST ONE ROUTE.

BUT ARE YOU TELLING US THAT THAT IS WHAT THE REQ, THAT THAT IS HOW THE CIRCULAR AT THE FEDERAL LEVEL REQUIRES US TO GO THROUGH THE PROCESS TO DETERMINE IF THERE IS A DISPARATE IMPACT OR NOT? YES.

UM, SO THE FDA CIRCULAR 47 0 2 0.1 B, UM, WAS LAST UPDATED IN 2012.

UM, SO I THINK IT IS REASONABLE TO SAY THAT WE RECOGNIZE THERE ARE A LOT MORE HELPFUL WAYS THAT WE COULD DO ANALYSIS ON EQUITABLE SERVICE DELIVERY.

UM, AND SO WE'RE JUST TRYING TO BE AS COMPLIANT AS POSSIBLE WITH, UM, THE TITLE SIX GUIDELINES.

WE CONSIDER TITLE SIX AS LIKE THE FLOOR FOR EQUITY.

RIGHT.

UM, AND I'M, I'M REALLY LOOKING FORWARD TO DOING A MORE NUANCED EQUITY ANALYSIS.

YEAH.

THAT SPEAKS TO MORE OF THAT CONTEXT SENSITIVE NATURE THAT I THINK YOU'RE GETTING AT, RIGHT? UM, WITH OUR TRANSIT SERVICE PLAN, WE'LL ACTUALLY BE ABLE TO TAKE THAT ANALYSIS OUT TO THE COMMUNITY.

SO, UM, YES, I AGREE.

OKAY.

BECAUSE I DON'T THINK IT, IT DOES, IT, IT DOES THE COMMUNITY ANY, I DON'T THINK IT'S HELPFUL TO MEMBERS OF THE COMMUNITY OF, OF ANY POPULATION TO, TO LOOK AT THIS AND SAY, FOR EXAMPLE, THAT, OH, WELL, YOU KNOW, UM, THERE'S A DIFFERENCE.

UH, VEHICLE FREQUENCY ANALYSIS.

I'M, I'M LOOKING AT THAT ONE SLIDE, UH, SLIDE.

I GUESS IT'S 69, MAYBE IT IS.

NO, THAT'S PAGE 69 OF OUR PACKET.

UM, I DON'T KNOW WHICH ONE IT IS FOR YOU.

LOOKING AT THE NIGHT OWLS, I'LL JUST PICK THAT AS AN EXAMPLE THAT, UM, THE MINORITY VERSUS NON MINORITY, THE DIFFERENCES A 18%.

I MEAN, YOU'RE, YOU'RE, YOU'RE LOOKING, LOOK AT THE SAMPLE SIZE THAT WE'RE LOOKING AT IN COMPARING, YOU KNOW, HOW THOSE NUMBERS, NUMBERS BREAK DOWN.

SO I, I THINK THAT THERE WOULD BE A MORE EFFICIENT WAY OR, OR, OR MORE ACCURATE WAY THAT WE COULD DO IT.

UM, SO I APPRECIATE YOU, YOU, UH, CLARIFYING AND ACKNOWLEDGING THAT.

UM, MY FOLLOW UP QUESTION TO THAT THEN IS HOLD ON, HOLD ON ONE SECOND BEFORE YOU GO TO YOUR FOLLOW UP.

OKAY.

BECAUSE I WAS LOOKING AT THE, THERE, THERE'S A VAST AMOUNT OF DATA.

YEAH.

AND, UM, WHEN WE STARTED TALKING ABOUT COMPARISONS, I DON'T KNOW THAT I WOULD WANT TO COMPARE MYSELF TO ANOTHER MARKET THAT MIGHT BE DIFFERENT IN A NUMBER OF WAYS, BUT MAYBE I WOULD LIKE TO SEE, UM, UM, IF I'M LOOKING OVER A PERIOD OF TIME, IF I'M LOOKING OVER A QUARTER, WHAT I LOOK LIKE THIS QUARTER VERSUS LAST QUARTER VERSUS THE PREVIOUS QUARTER, SO THAT I CAN SEE THE DELTA IN MY, WHERE ARE WE IMPROVING AND THEN WHERE ARE, ARE THERE CHALLENGES? AND IF THERE ARE CHALLENGES, WHAT ARE THOSE CHALLENGES SO THAT WE COMPARE OUR PERFORMANCE TO OUR PERFORMANCE DURING INTERVALS RATHER THAN JUST HAVING, UH, ONE DUMP OF DATA? MM-HMM, .

YEAH.

YEAH, YEAH.

AND, AND THEN, UM, WHAT I, BECAUSE I, THAT WAS ACTUALLY ONE OF THE THINGS, THE REASON I MENTIONED OTHERS WAS UNTIL I GOT CLARIFICATION THAT, HEY, IS THIS, DO ALL TRANSIT AGENCIES HAVE TO USE THIS SAME MODEL BASICALLY TO, TO GET THAT? BUT I LIKE THAT, THAT IDEA, BECAUSE I KIND OF, FOLLOWING OFF OF CHAIR IAN'S QUESTION, DID Y'ALL, WHY DID YOU ALL PICK SEPTEMBER OF 23 AS THE, BECAUSE MY UNDERSTANDING IS ALL OF THIS DATA WAS BASED ON THAT ONE MONTH WAS SEPTEMBER OF 23.

AGAIN, IS THAT BECAUSE OF THE CIRCULAR AND THE REQUIREMENTS? THAT PART IS NOT BECAUSE OF THE CIRCULAR.

UM, IT'S PRETTY CUSTOMARY FOR US TO PICK EITHER APRIL OR SEPTEMBER, BECAUSE THOSE ARE OUR HIGHEST RIDERSHIP OKAY.

MONTHS.

AND THEY HAVE FEWER EVENTS LIKE THERE'S NO ACL OR SOUTH BY SOUTHWEST.

UM, AND SO WE USE APRIL OR SEPTEMBER A LOT FOR A SNAPSHOT OF DATA.

OKAY.

FOR MORE, FOR MORE TRADITIONAL, REGULAR RIDERSHIP VERSUS THOSE KIND OF SEASONAL SPIKES WHERE YOU'D SEE SOMETHING LIKE A, LIKE AN EVENT THAT'S IN TOWN OR SOMETHING, RIGHT? MM-HMM.

.

OKAY.

MR. DIETER, WERE YOU COMING OVER YOUR CHAIR TO ANSWER THAT QUESTION? I WAS GETTING READY AGAIN, JUST CHECKING.

UH, THEN I, MY FI MY FINAL QUESTION WITH THIS THEN IS, UM,

[01:25:01]

ONCE WE'VE GOT ALL THIS INFORMATION AND WE'RE HAVING TO, TO, TO SUBMIT THIS TO THE FTA, BUT, UM, WHAT, WHAT DOES THIS MEAN? AGAIN, KNOWING THAT THIS IS JUST FOLLOWING THEIR CIRCULAR AND WE'RE LOOKING AT, WE, WE, LIKE YOU SAID, WE COULD LOOK, WE'D LIKE TO LOOK AT THIS MAYBE DIFFERENTLY, DRILL DOWN AND LOOK AT IT DIFFERENTLY.

CHAIR TIANS NOTED, LET YOU KNOW, COULD WE COMPARE A DELTA FROM ONE YEAR TO THE NEXT OR THAT KIND OF THING.

BUT, BUT WHAT IS THE RAMIFICATION TO THESE AREAS WHERE WE HAVE IDENTIFIED USING THEIR CRITERIA? WHAT'S THE RAMIFICATION OF THESE AREAS THAT WE REPORT TO THEM ARE DISPARATE IMPACT? FOR THAT QUESTION.

LAURAS, DO YOU WANNA THAT THEN HE DOES GET TO JUMP OVER AND COME OVER .

PERFECT TIMING.

.

UM, MR. DEAR , GOOD AFTERNOON.

UH, CHAIR ILION, VICE CHAIR POOL, UH, PRESIDENT, CEO, DOTTIE WATKINS, AND MEMBERS OF THE BOARD.

MY NAME IS LAWRENCE CEDAR.

I'M THE MANAGER OF SYSTEMS DEVELOPMENT AND PLANNING AT CAP METRO.

I HAVE ALSO, UM, CONDUCTED THIS ANALYSIS FOR THE PREVIOUS THREE TIMES.

THIS IS THE FOURTH TIME I'VE BEEN INVOLVED IN THE, UH, ANALYSIS, UH, OF THE, OF THE, UM, UH, OF THE CONDUCTION OF THIS ANALYSIS.

AND, UM, I BELIEVE EACH TIME WE'VE ACTUALLY MADE IMPROVEMENTS TO THE, UM, TO THE ANALYSIS.

BUT WHAT I WOULD SAY TO THE RAMIFICATIONS IS, IS AS SIMPLE, WE DON'T KNOW.

WE, WE, WE DOCUMENT IT, WE DOCUMENT OUR ANALYSIS, WE GIVE IT TO THE FDA, AND THEN IN ABOUT A YEAR THEY ARE GOING TO CONDUCT ANOTHER AUDIT.

AND USUALLY THEY, THROUGH THAT AUDIT, UM, MY, I, MYSELF OR OTHER STAFF HAVE SAT WITH THE FDA AUDITORS AND THEY WILL GIVE US COMMENTS ON THAT.

SO IT, IT, IT REALLY IS NOT KNOWN.

I'M NOT EVEN GONNA SPECULATE.

UM, IT'S BEEN AN INTER I WILL OKAY, I'LL SPECULATE A LITTLE BIT.

IT'S BEEN AN INTERESTING TIME IN TRANSIT.

WHERE'RE ASKED.

UM, YOU KNOW, IT'S NO SECRET THAT ALL TRANSIT AGENCIES ARE HAVING TROUBLE HIRING OPERATORS.

YOU KNOW, THERE'S VEHICLE ISSUES OUT THERE, THERE, THERE'S ALL TYPES OF THINGS GOING ON.

SO, YOU KNOW, SOME, SOME OF THESE THINGS, UM, YOU KNOW, ARE, ARE BEING EXPERIENCED BY ALL OF THE INDUSTRY.

AND WE, WE'D HOPE THAT THE FDA WOULD WOULD DIRECT TO THAT.

I WILL ALSO JUST MAKE A MINOR COMMENT BECAUSE, UH, CHAIR, UM, BOARD MEMBER STRATTON, CHAIR ILIAN, YOU'RE THE ONLY TWO THAT HAVE, IF YOU REMEMBER, BACK IN 20 JUNE OF 2021, WHEN I PREVIOUSLY PRESENTED THIS, UM, WE HAD SIMILAR, UM, VE FOR VEHICLE ASSIGNMENTS AND ON TIME PERFORMANCE, WE HAD, WE HAD, UH, UH, FINDINGS ALSO, YOU KNOW, WE'VE IDENTIFIED ISSUES WITH THAT TOO.

SO I CAN SAY IN HINDSIGHT THAT THE FDA DID NOT EVEN MENTION THAT IN THE TRIENNIAL.

OKAY.

YOU KNOW, WE, WE DOCUMENTED IT, WE GAVE IT TO 'EM, WE EXPLAINED, UH, HOW WE'RE TRYING TO ADDRESS IT AND CORRECT IT.

AND, YOU KNOW, WE DIDN'T DO IT.

BUT WE'LL NEVER KNOW UNTIL WE GET THROUGH THIS PROCESS WHAT EXACTLY IS GONNA HAPPEN.

SO WITH THAT, HAPPY TO ANSWER MORE QUESTIONS OR TURN IT BACK OVER TO EVA.

THANK YOU SO MUCH.

I APPRECIATE THE CLARIFICATION.

I KNOW Y'ALL PUT A LOT OF TIME, ENERGY, AND EFFORT AND, UH, MR. DIETER, I, I, I HAVE SEEN Y'ALL, YOU UP HERE AND YOUR TEAM UP HERE DOING THIS.

UH, I THINK THIS IS MY, UH, I THINK THIS IS MY SECOND ONE.

I THINK I, I, I CAME ON THE BOARD AFTER THE, THE, THE ONE IN 2018 WAS, WAS SUBMITTED.

BUT, UH, THIS IS, THIS IS ALWAYS A FASCINATING PROCESS.

UM, AND, AND IT'S, IT, I I FEEL LIKE IT'S NOT WHAT THE PUBLIC THINKS IT IS BECAUSE THIS IS THE FEDERAL, AGAIN, IT'S A FEDERAL REQUIREMENT THAT WE ALL HAVE TO GO THROUGH, BUT IT, IT'S, IT'S, IT'S, I LIKE THE, AND I LIKE THE WAY YOU PUT IT.

THIS IS THE FLOOR.

THIS IS, THIS IS NOT WHAT WE AS CAP METRO LIKE TO, TO STRIVE FOR OR ACHIEVE AT THIS IS, THIS IS SETTING, SETTING A, THIS IS JUST THE REQUIREMENT.

BUT THERE ARE SO MANY OTHER WAYS, AND I LIKE, LIKE THE WAY THAT Y'ALL ARE THINKING ALREADY ABOUT DELVING INTO THE DATA AND, AND PICKING IT APART EVEN GREATER, AND LOOKING AT THIS AS KIND OF WAYS THAT YOU CAN USE AS THE STARTING POINT, THE JUMPING OFF POINT FOR GETTING US MORE MEASURABLES, EVEN AS WE'RE MOVING INTO THE, THE TRANSIT 35 PLAN FOR, YOU KNOW, KIND OF WHERE WE'RE GONNA TAKE OUR NETWORK AND, AND WHAT'S GONNA WORK BEST FOR SERVING OUR, OUR, OUR, UH, CUSTOMERS IN THE FUTURE.

SO, THANK YOU.

UH, THANK YOU CHAIR.

UM, AND JUST A QUICK COMMENT BEFORE, I WAS JUST LOOKING AT THE, I HAD TO PULL UP THE ON TOPLESS FEEDER ROUTE TO LOOK AT IT AND COMPARE IT TO, UH, THE REST OF EM.

AND YEAH, THE ON TOPLESS FEEDER ROUTE, FIRST OF ALL, INTUITIVELY YOU WOULD THINK OF IT AS A MINORITY ROUTE.

UH, IT'S A LITTLE EIGHT STOP ROUTE THAT DOESN'T HAVE TO GO THROUGH ANY, YOU KNOW, HEAVY TRAFFIC OR ANY, IT'S NOT CROSSING DOWNTOWN, FOR EXAMPLE.

UH, AND, UH, SO, UH, AGAIN, I WOULD SAY IT'S AN INTERESTING TOOL.

I, I APPRECIATE THE, THE, THE LENS.

SOME OF THE DATA THAT WE GET BACK MAY JUST BE KIND OF RANDOM, UH, DATA THAT, THAT'S NOT VERY HELPFUL.

BUT I DO LOOK FORWARD TO THE, I WOULD ASK THOUGH, ARE THESE NUMBERS DIFFERENT

[01:30:01]

THAN YEARS PAST? OR ARE WE, ARE THESE KIND OF SIMILAR TRENDS THAT WE'RE SEEING FROM YEARS PAST? YEAH.

AGAIN, I'LL TAKE THAT.

UM, IN MANY WAYS.

IN SOME AREAS IT'S SIMILAR.

UH, LIKE I MENTIONED FOR, UM, VEHICLE ASSIGNMENTS AND ON-TIME PERFORMANCE, WE SAW SOMETHING SIMILAR IN 2021.

WHAT IS NEW THIS YEAR, I WOULD SAY, IS THE AMENITIES.

AND WE 100% EXPECTED THAT WE HAD CONVERSATIONS WHILE, UM, CREATING OR DEVELOPING THE NEW SERVICE STANDARDS AND GUIDELINES THAT WE WOULD, UM, WE, WE, WE MADE IT EASIER FOR SHELTERS TO QUALIFY FOR, OR SORRY, STOPS TO QUALIFY FOR AMENITIES, FOR SHELTERS, BENCHES, THINGS LIKE THAT.

SO WE KNEW WE WEREN'T GOING TO BE ABLE TO INSTALL EVERY SINGLE ONE THAT, THAT NEEDED IT, UM, RIGHT AWAY, AND THAT THIS WAS GONNA BE A WORK IN PROGRESS.

SO THAT'S THE ONE, YOU KNOW, THAT'S, THAT'S, THAT, THAT'S THE ONE AREA THAT'S, THAT'S, THAT IS DIFFERENT FREQUENCY WAS SLIGHTLY OFF DIFFERENT TOO.

UM, WITHOUT TRYING TO GET TECHNICAL, WE TRIED TO DO AN EVEN BETTER MEASUREMENT OF HOW FREQUENT THE BUS IS ACTUALLY COMING ON THE STREET, WHAT IS COMING DOWN THE STREET IN SEPTEMBER, NOT WHAT A PIECE OF PAPER SAYS OR SOMETHING LIKE THAT.

WE REALLY TRIED TO DIVE INTO DATA.

MM-HMM.

.

AND I HOPE, UM, PEOPLE WILL APPRECIATE THAT WE'RE, WE'RE, THAT WE'RE TRYING TO REALLY DE DELVE INTO THIS, INTO DETAIL AND UNDERSTAND WHAT'S HAPPENING.

THANKS.

AND MY, MY, UH, NEXT QUESTION IS PROBABLY FOR MR. BALDEZ, BUT IT'S LANGUAGE RELATED TO THE LANGUAGE ACCESS, UH, ON THE CAPITAL METRO APP.

UM, AND, AND I GOTTA THANK, UH, I MET WITH, UH, STAFF, UH, RECENTLY TO, UH, DISCUSS THIS ISSUE.

AND THIS WAS, UH, UH, SOMETHING THAT, THAT CAME UP.

UH, THE APP, AS YOU NOTED, IS ONLY AVAILABLE RIGHT NOW IN ENGLISH AND SPANISH, AND I DO APPRECIATE THAT WE'RE GONNA LOOK AT THE NEXT ITERATION AND ADDING ADDITIONAL LANGUAGES.

BUT WHAT'S THE TIMELINE ON THAT? BECAUSE AGAIN, MY, AND I SAY THIS AS A LAWYER WHO HAS BEEN TOLD MANY TIMES BY MY CLIENTS, OH, THAT SHOULD BE SIMPLE AND EASY, YOU KNOW, AND, AND I'M LIKE, ME, , UH, THOSE ARE THE ONES WE WORRY ABOUT .

UH, BUT, BUT AGAIN, MY NON-DEVELOPER, UH, MIND WOULD THINK LIKE, WELL, IT'S SIMPLE, RIGHT? YOU JUST ADD ANOTHER LANGUAGE INTO IT.

I DON'T KNOW HOW HARD OR, OR HOW, HOW EASY IT IS OR, AND MY OTHER CONCERN WOULD BE HOW QUICKLY COULD WE ADD ADDITIONAL LANGUAGES INTO THE APP? I I COULD, I WISH, LIKE YOU SAID, JUST TO REITERATE, I WISH I COULD SAY IT WAS A SIMPLE ANSWER.

MM-HMM.

.

UM, RIGHT NOW I DON'T HAVE THAT ANSWER.

UH, BUT WE CAN WORK TO FIND THAT ANSWER FOR YOU.

AND, AND I CAN CHIME IN A LITTLE BIT HERE.

OUR CURRENT APP IS NEARING THE END OF ITS APP LIFECYCLE.

MM-HMM.

.

UM, AND WE ARE LOOKING AT WHETHER OUR NEXT APP IS GOING TO BE A, YOU KNOW, REBOOT, REITERATION OF THIS ONE OR, UH, SOMETHING ELSE COMPLETELY.

UM, SO I THINK, UM, YOU KNOW, WE'RE, WE WILL KNOW IN THE COMING SIX MONTHS, I'M LOOKING FOR A EH ISH OKAY.

IN THE COMING SIX TO 12 MONTHS.

DOES THAT MAKE YOU FEEL BETTER? OKAY.

THAT MAKES THE BACK ROW FEEL BETTER.

WE'LL KNOW IN THE COMING SIX TO 12 MONTHS EXACTLY WHICH WAY WE'RE GOING ON OUR CURRENT APP.

UM, OUR, OUR PRIMARY CAP METRO APP IS ONE OF A NUMBER OF APPS WE PUT OUT THERE IN THE WORLD FOR OUR CUSTOMERS.

AND ONE OF OUR GOALS IS TO TRY AND GET THEM ALL INTO ONE APP.

SO RIGHT NOW YOU NEED A DIFFERENT APP FOR PICKUP AND A DIFFERENT APP FOR BIKE SHARE AND A DIFFERENT APP FOR, UM, ALL THE DIFFERENT THINGS.

LIKE, I, I CAN'T EVEN REMEMBER THEM ALL.

AND SO TRYING TO FIGURE OUT HOW WE CONSOLIDATE THAT.

UM, SO YEAH, I WISH IT WERE THAT SIMPLE TOO.

BUT APPS ARE WAY MORE COMPLICATED THAN ONE MIGHT THINK.

UM, SO WE ARE CURRENTLY TRYING TO FIGURE OUT WHAT IS THE BEST OVERALL CUSTOMER EXPERIENCE, AND OBVIOUSLY WE'LL INCORPORATE OUR, UM, WHAT WE'VE LEARNED FROM OUR LANGUAGE ASSISTANCE PLAN SURVEY INTO ANY NEW EFFORTS THAT WE DO.

I'M SORRY.

YEAH, JUST, UM, AS, AS WE TALK THROUGH THIS, UH, I'M NOT SUGGESTING, UH, THAT WE MOVE AWAY FROM FEDERAL CIRCULARS.

THAT WOULD PROBABLY NOT BE A, A WISE THING TO DO.

UH, BUT IT SEEMS TO ME, UH, THAT THERE SHOULD BE SOME TYPE OF QUALITY ASSESSMENT, UH, FOR THE EXPERIENCE THAT OUR RIDERS ARE HAVING.

UH, IF, IF YOU TALK ABOUT THE NORWOOD STATION, FOR EXAMPLE, UH, ONE AT ONE TIME IT WAS A PILE OF RUBBLE AND A STREETLIGHT.

WELL, NOW THERE'S SEVEN BAYS THERE, AND PEOPLE CAN LEAVE THERE EVERY 15 MINUTES ON FOUR DIFFERENT ROUTES.

UM, LET'S LOOK AT A QUALITY ASSESSMENT.

LET'S KIND OF LOOK IN SECTORS, IF YOU WILL.

UM, YOU KNOW, WHERE ARE WE MAKING IMPROVEMENTS? WHAT IS THE PACE OF THE IMPROVEMENTS THAT WE'RE MAKING? UH, WHERE DO WE RECOGNIZE BECAUSE OF CUSTOMER FEEDBACK THAT THERE ARE ISSUES THAT WE'VE GOTTA DEAL WITH? AND, AND HOW ARE WE DOING THAT? YOU KNOW, AT THE END OF THE DAY, WE SHOULD RESPOND IN A WAY THAT THE FDA WANTS US TO RESPOND.

[01:35:01]

THAT SHOULD NOT PROHIBIT US FROM LOOKING AT OUR INTERNAL CUSTOMERS TO IDENTIFY THE THINGS THAT WE ARE AWARE OF AND TO MAKE SURE THAT WE'VE GOT A MASTER LIST OF THINGS THAT NEED TO BE DONE.

AND TO MAKE SURE THAT WE'RE MAKING PROGRESS IN THOSE AREAS WHERE WE KNOW THERE'S A PROBLEM OR WHERE WE KNOW WE CAN DO BETTER, EVEN IF THERE ISN'T A PROBLEM, IF WE KNOW THAT WE CAN DO BETTER, IF WE KNOW THAT, UH, STUDENTS ARE USING A DIFFERENT BUS ROUTE IN THE SUMMER THAN THEY'RE USING DURING, UH, NORMAL, UH, SCHOOL DURING THE NORMAL SCHOOL YEAR, THAT WE UNDERSTAND, UH, WHAT CYCLES WE'RE GOING THROUGH, AND WE UNDERSTAND WHAT IS AVAILABLE, AND WE ARE MAKING PROGRESS.

YOU KNOW, WE, WE, WE ARE BETTER THAN WE WERE SIX MONTHS AGO.

WE EXPECT TO BE BETTER SIX MONTHS FROM NOW SO THAT WE CAN DEMONSTRATE THAT WE'VE GOT A FULL VIEW OF ALL OF OUR STOPS AND, UH, WHAT'S GOING ON THERE.

ABSOLUTELY.

UNDERSTOOD.

YEAH.

I, I WILL CHIME IN WITH AMEN.

, I, I WANNA PREACH, CHAIR, PREACH.

UM, THAT, JUST TO REITERATE SOMETHING THAT MS. MARTINEZ SHARED, WE RECOGNIZE THAT THIS TITLE SIX ANALYSIS IS THE BASELINE.

IT'S THE CHECK THE BOX THAT WE ARE REQUIRED TO DO TO DEMONSTRATE OUR COMPLIANCE WITH THE LAW.

IT IS NOT AT, BY ANY MEANS, OUR CEILING.

AND WE FULLY EXPECT THAT AS WE WORK OUR WAY THROUGH THE UPCOMING TRANSIT PLAN 2035, YOU WILL SEE EVIDENCE OF A MUCH MORE IN-DEPTH AND NUANCED, UM, LOOK AT HOW OUR SERVICES ARE IMPACTING ALL OF OUR, UM, DIFFERENT CUSTOMER GROUPS THROUGHOUT THE SERVICE AREA.

ABSOLUTELY.

REALLY APPRECIATE THAT.

LANGUAGE ACCESS IS SOMETHING WHERE WE'RE PUSHING ON A LOT IN THE CITY.

SO IT'S PROBABLY SOMETHING THAT I'LL CONTINUE TO, TO TALK ABOUT HERE AT CAPITAL METRO.

BUT AGAIN, APPRECIATE THE UPDATED INFORMATION.

THANK YOU.

UH, MR. CHAIR.

I JUST HAVE ONE, ONE FINAL, UH, NUMBERS QUESTION.

GO AHEAD.

UM, MR. DIETER, PROBABLY MR. DIETER, 'CAUSE THIS IS HISTORICAL, UH, FROM, FROM OUR LAST SURVEY TO THIS ONE, FROM 21 TO NOW, UM, WERE MORE ROUTES I NOW IDENTIFIED AS MINORITY ROUTES.

I, I DON'T KNOW IF YOU HAVE THAT OFF THE TOP OF YOUR HEAD, BUT NO, WE DIDN'T GO BACK AND LOOK AT THAT.

UM, WE'D, WE'D HAVE TO SOMETHING.

SOMETHING'S TELLING ME, BECAUSE I, THE REASON THAT I'M EVEN WAS EVEN GOING DOWN THIS LINE OF QUESTIONING IS BECAUSE I, I DON'T REMEMBER THE NUMBERS BEING THAT, THAT LARGE, YOU KNOW, THE, THE, THE DISCREPANCIES BEING THAT LARGE, I, I, I, THREE YEARS AGO, I THINK I WOULD'VE JUMPED UP AND DOWN AND WENT, WAIT A MINUTE, WHY ARE WE COMPARING, YOU KNOW, 50 ROUTES TO ONE? I, I, I THINK I WOULD'VE NOTICED THAT.

SO I, I, I FEEL LIKE THAT BECAUSE OF THE CHANGES IN DEMOGRAPHICS AND ALSO, UH, POST COVID AND THOSE KINDS OF THINGS, I FEEL LIKE, AND THEN NU CENSUS DATA BEING AVAILABLE NOW, I FEEL LIKE THAT, UM, AND, AND THIS IS NEITHER GOOD NOR BAD.

THIS IS JUST, IT'S JUST A FACT.

IF THAT'S THE CASE, THAT THAT WE HAVE MORE MINORITY IDENTIFIED ROUTES PER THE CRITERIA OF THE FDA'S CIRCULAR REQUIREMENTS.

UH, AND THAT MAY HAVE IMPACTED KIND OF THE WAY THAT THIS, THAT THIS WAS DONE AS WELL TOO.

PERHAPS WE, WE'VE ALWAYS, UM, HAD SIGNIFICANTLY A LARGE PERCENTAGE, RIGHT? I DON'T KNOW THE EXACT PERCENTAGE YES.

OF ROUTES BE A MINORITY.

THE OTHER THING I'LL SAY WHY THIS MAY FEEL DIFFERENT TO YOU IN SHARED PAVILION IS WITH OUR NEW SERVICE STANDARDS AND GUIDELINES, OKAY? WE, WE, MS. MARTINEZ REMINDED THAT OF US OF THAT AT THE BEGINNING, BUT IT HAS CHANGED HOW WE DO OUR SERVICE MONITORING.

THERE'S A LITTLE BIT MORE GRANULARITY, THERE'S A LITTLE BIT MORE WE LOOK AT, WE SHIFTED SOME THINGS WITH OUR STANDARDS AND GUIDELINES, SO THAT'S WHY IT DOES FEEL DIFFERENT, UM, COMPARED TO TO PAST YEARS ALSO.

OKAY.

AND, AND I THINK THAT, UH, WE ALSO HAVE TO UNDERSTAND THAT WE ARE, UH, LIVING IN THE MIDDLE OF A, A PERIOD OF SIGNIFICANT TRANSITION.

UH, WHEN YOU LOOK AT THE DEMOGRAPHICS IN JUST MY DISTRICT, UH, YOU KNOW, EIGHT YEARS AGO WHEN I RAN, VERSUS TODAY, YOU KNOW, UH, COMMUNITIES THAT WERE 55, 50 7% AFRICAN AMERICAN ARE 31, 32 AFRICA PERCENT AFRICAN AMERICAN NOW.

SO PEOPLE ARE LIVING IN DIFFERENT PLACES.

SO WOULD I, WOULD, I WOULD WONDER WHETHER THAT MIGHT CHALLENGE OUR DEFINITION OF, OF, UH, OF WHAT A MINORITY, UH, UH, ROUTE MIGHT BE, UH, WHETHER WE HAVE, WHETHER WE HAVE CHANGED IT AT ALL OVER THE LAST 20 YEARS, WHETHER WE SHOULD CHANGE IT.

UH, WHAT FEEDS INTO THAT? SO I THINK THAT THERE SHOULD BE A MORE NUANCED APPROACH.

WE SHOULD PROBABLY SIT DOWN AND TALK WITH THE CITY'S DEMOGRAPHER AND LET YOU KNOW, WHEN I WAS AT THE CITY, THE DEMOGRAPHER RYAN ROBINSON COULD LAY OUT FOR YOU HOW NEIGHBORHOODS CHANGED OVER EVERY, EVERY, EVERY CENSUS PERIOD.

SO, UM, MAYBE THERE ARE THINGS THAT WE SHOULD BE CONSIDERING AS WE GO THROUGH THIS ANALYSIS, AND IT MIGHT INFORM, UH, THE WAY THAT WE TRACK THIS DATA.

SO, AND, AND I'LL JUST SAY FOR THE, FOR THE RECORD, UH, IF, IF ANYBODY AT FTA CARES OR IS LISTENING IT WOULD, I THINK

[01:40:01]

IT MIGHT BE HELPFUL TO, TO, TO WATCH THIS AND CONSIDER THESE CONVERSATIONS THAT WE'RE HAVING, THAT WE ARE AS A BOARD AND AS A TRANSIT AGENCY, WE WANT TO PROVIDE THE RIGHT SUPPORT TO YOU AS STAFF.

WE ARE VERY, VERY, VERY, UH, COGNIZANT OF, OF PROVIDING SERVICES TO OUR RIDERS AND, AND TO, TO, TO THE MINORITY POPULATIONS WITHIN OUR DISTRICT.

WE WANNA MAKE SURE THAT WE, WITHIN OUR SERVICE FOOTPRINT, WE WANNA MAKE SURE THAT WE ARE MEETING, DOING MORE THAN JUST MEETING MINIMUM REQUIREMENTS FOR FEDERAL GUIDELINES FOR TITLE VI.

BUT PERHAPS THIS MIGHT BE A GOOD TIME FOR FTA MAY BE GIVEN SOME OF THESE RESULTS TO LOOK AT.

UM, IT, IT'S BEEN 12 YEARS, MAYBE IT'S TIME FOR THEM TO LOOK AT, YOU KNOW, UPDATING THEIR REQUIREMENTS AND THEIR, THEIR CRITERIA IN A NEW CIRCULAR TO ALLOW FOR MORE MEANINGFUL AND MEASURED DATA, INFORMATION CO COLLECTION AND INFORMATION THAT CAN BE ACTIONABLE SO THAT YOU DON'T, YOU'RE, YOU'RE NOT JUST, YOU KNOW, PUTTING ALL THIS TOGETHER AND IT'S JUST KIND OF GOING IN A FILE BOX.

AND THEN, YOU KNOW, A YEAR LATER SOMEBODY COMES BACK, LOOKS AT IT AND GOES, EH, YEAH, OKAY.

WE KNOW, AND IT, IT, IT DOESN'T DO ANYTHING, YOU KNOW, LET, LET'S MAKE IT ACTIONABLE AND U AND, AND USEFUL INFORMATION THAT MAKES SENSE AND CAN BE UTILIZED FOR THE GOOD OF THE INDIVIDUAL COMMUNITIES AND FOR THE PURPOSE OF WHAT THE ACT WAS INTENDED TO.

SO YOU HAVEN'T BEEN LISTENING TO CONGRESS LATELY.

ONE CAN DREAM WE CAN TALK ABOUT.

ALRIGHT, JUST A SECOND.

ALRIGHT.

UM, ANY FURTHER QUESTIONS? ANY FURTHER QUESTIONS? OKAY.

UM, HEARING NONE CHAIR WILL ENTERTAIN A, UH, A MOTION TO APPROVE ACTION ITEM NUMBER SEVEN.

IT, I DO BELIEVE THERE ARE A FEW MORE SLIDES THAT GO OVER SPECIFICALLY THE UPDATE TO THE POLICY.

WE WANT YOU TO, I, I WAS TRYING TO VOTE UPON, I WAS TRYING , PLEASE, PLEASE GO AHEAD.

ALRIGHT.

UH, THANK YOU.

WELL, CAB METRO IS ALSO UPDATING OUR TITLE SIX POLICY, AND SO I'LL PROVIDE AN OVERVIEW OF, UM, OUR EXISTING POLICIES, WHAT WE'RE PROPOSING TO CHANGE, AND THEN OUR UPDATE ON OUR COMMUNITY ENGAGEMENT.

UM, SO AS RECOMMENDED BY, UM, THE CONSULTING TEAM AFTER A PEER REVIEW CAP METRO IS PROPOSING TO UPDATE OUR SERVICE EQUITY ANALYSIS PROCESS AND THE FOLLOWING WAYS.

FIRST, WE WOULD LIKE TO CLARIFY WHERE FEASIBLE THAT DEMOGRAPHIC ANALYSIS SHOULD BE BASED ON CURRENT ONBOARD SURVEY DATA RATHER THAN CENSUS DATA.

AND SECONDLY, WE'D LIKE TO UPDATE THE ANALYSIS TO INCLUDE THE SERVICE AREA AVERAGE AS THE BASELINE FOR DETERMINING POTENTIAL ADVERSE IMPACT.

SO BY UPDATING AND CLARIFYING CAP METRO'S METHODOLOGY, WE CAN MORE CLEARLY UNDERSTAND POTENTIAL NEGATIVE IMPACTS ON MINORITY AND LOW INCOME POPULATIONS, AND IN SO DOING MAKE BETTER AND MORE INFORMED DECISIONS IN HOW WE PROVIDE SERVICE.

SO, UM, WE'LL GO AHEAD AND TAKE A CLOSER LOOK AT EACH OF THESE PROPOSED UPDATES.

FIRST, WE'D LIKE TO USE ONBOARD SURVEY DATA FOR OUR TITLE SIX ANALYSIS.

UM, IN THE PAST WE'VE RELIED ON GENERAL DEMOGRAPHICS FROM THE US CENSUS BUREAU TO ASSESS THE IMPACTS OF SERVICE CHANGES.

HOWEVER, AS REQUIRED EVERY FIVE YEARS BY THE FDA, WE'VE RECENTLY CONCLUDED AN EXTENSIVE ONBOARD SURVEY THAT PROVIDED STATISTICALLY SIGNIFICANT DEMOGRAPHIC INFORMATION ABOUT OUR WRITERS.

UM, AND SO STAFF PLAN TO UTILIZE THIS MOST CURRENT ONBOARD, ONBOARD SURVEY DATA AS A PILLAR OF OUR TITLE SIX SERVICE EQUITY ANALYSIS.

UM, AND ONBOARD SURVEY DATA REALLY PROVIDES THE MOST ACCURATE PICTURE OF OUR WRITERS AND THEIR DEMOGRAPHIC CHARACTERISTICS, UH, WHICH IS WHAT MAKES IT SUCH A PRIME CHOICE FOR ANALYZING CHANGES THAT AFFECT USERS OF OUR EXISTING TRANSIT SYSTEM AS A WHOLE AND BY SERVICE TYPES.

AND TO GIVE SOME CONTEXT FOR THAT ONBOARD SURVEY DATA, MORE THAN 23,000 SURVEYS WERE COMPLETED.

AND SO THIS IS A REALLY RICH DATA SET.

UM, AND AS A NOTE, CENSUS DATA CAN STILL BE USED AND WILL CONTINUE TO SERVE AS THE BEST DATA SOURCE FOR ROUTE ALIGNMENT CHANGES OR NEW ROUTES, UM, SINCE CENSUS DATA ARE GEOGRAPHICALLY BASED AND THEY PRIMARILY TELL US ABOUT THE RESIDENTS NEARBY PROPOSED TRANSIT ROUTE.

UM, A LITTLE BIT MORE INFORMATION ON THAT.

UH, CENSUS DATA AND ONBOARD SURVEY DATA SERVE DIFFERENT PURPOSES, BUT THEY ARE EQUALLY CRUCIAL TO TRANSIT PLANNING.

UM, CENSUS DATA PROVIDES AN OVERVIEW OF DEMOGRAPHIC AND GEOGRAPHIC INFORMATION WITHIN AREAS WHERE FUTURE TRANSIT ROUTES MAY BE ESTABLISHED.

UH, SERVICE CHANGES THAT USE CENSUS DATA WOULD LIKELY BE CHANGES THAT PROVIDE SERVICE TO NEW POTENTIAL USERS OR TO THOSE WHO WOULD BENEFIT FROM IMPROVED TRANSIT ACCESS IN A PARTICULAR GEOGRAPHIC AREA.

ON THE OTHER HAND, UM, ONBOARD DATA OFFERS INSIGHTS INTO THE BEHAVIOR AND NEEDS OF CURRENT TRANSIT USERS ALONG EXISTING ROUTES.

AND THIS DATA IS COLLECTED DIRECTLY FROM PASSENGERS AND FOCUSES ON THEIR CURRENT EXPERIENCES AND PREFERENCES.

UM, CHANGES

[01:45:01]

IDENTIFIED THROUGH ONBOARD DATA ARE TYPICALLY NON GEOGRAPHIC AND IMPACT CURRENT WRITERS OF SPECIFIC TRANSIT ROUTES.

SO BOTH TYPES OF DATA ARE ESSENTIAL FOR TRANSIT PLANNING.

UM, CENSUS DATA HELPS IDENTIFY AREAS WITH TRANSIT NEEDS AND POTENTIAL RIDERSHIP GUIDING THE PLANNING OF NEW ROUTES OR SERVICE EXPANSIONS.

MEANWHILE, ONBOARD DATA PROVIDES VALUABLE FEEDBACK ON THE PERFORMANCE AND QUALITY OF EXISTING SERVICE, UM, ALLOWING TRANSIT AGENCIES TO MAKE ADJUSTMENTS THAT IMPROVE THE EXPERIENCE FOR CURRENT RIDER.

UH, BY UTILIZING BOTH CENSUS AND ONBOARD DATA, TRANSIT PLANNERS CAN DEVELOP COMPREHENSIVE STRATEGIES THAT ADDRESS THE NEEDS OF BOTH PRESENT AND FUTURE, UH, TRANSIT USERS, ULTIMATELY LEADING TO MORE EFFECTIVE AND EQUITABLE PUBLIC TRANSPORTATION SYSTEMS. SO, UM, SECOND, WE ARE PROPOSING AN UPDATE TO THE ANALYSIS THAT WOULD USE THE SERVICE AREA AVERAGE AS THE BASELINE FOR DETERMINING POTENTIAL IMPACTS.

IN THE PAST.

WE'VE COMPARED NON-MINORITY TO MINORITY POPULATIONS AT THE ROUTE LEVEL.

AND THE UPDATED POLICY WOULD MEAN COMPARING A ROUTE TO MINORITY POPULATION TO THE SERVICE AREAS MINORITY POPULATION.

AND THE FOLLOWING TABLES SHOW SOME HYPOTHETICAL EXAMPLES OF HOW CAP METRO WOULD USE ONBOARD SURVEY DATA AND THE SERVICE AREA AVERAGE TO IDENTIFY A DISPARATE IMPACT OR A DISPROPORTIONATE BURDEN IN THE CASE OF A MAJOR SERVICE CHANGE.

AND IN THESE HYPOTHETICAL CASES, WE'RE TALKING ABOUT A REDUCTION IN SERVICE.

SO IN THIS EXAMPLE ON THE SCREEN, 72% OF THE PEOPLE WHO RIDE ROUTE A ARE RACIAL MINORITIES.

ON AVERAGE MINORITY RIDERS MAKE UP JUST 69% OF CAP METRO RIDERSHIP, MEANING THAT ROUTE A IS MINORITY POPULATION IS THREE PERCENTAGE POINTS HIGHER THAN CAT METRO'S SERVICE AREA AVERAGE.

AND SINCE THE DIFFERENCE IS MORE THAN 2%, WHICH IS CAT METRO'S THRESHOLD, THERE WOULD BE A, A DISPARATE IMPACT FINDING.

AS ANOTHER EXAMPLE FOR ROUTE B, 80% OF THE WRITERS HAVE LOW INCOME.

THIS WOULD BE MUCH HIGHER THAN THE SERVICE AREA AVERAGE OF 49% LOW INCOME WRITERS.

AND SINCE THAT DIFFERENCE IS MORE THAN 2%, IT'S 31 PERCENTAGE POINTS HIGHER, WE WOULD IDENTIFY A DISPROPORTIONATE BURDEN IN THIS HYPOTHETICAL SCENARIO.

SO LET'S LOOK AT ONE MORE EXAMPLE THIS TIME WHERE THERE IS NOT A TITLE SIX FINDING.

UH, FOR ROUTE C, 30% OF THE WRITERS ARE PEOPLE OF COLOR.

THIS IS LOWER THAN THE SERVICE AREA AVERAGE OF 69% MINORITY WRITERS.

AND SINCE THAT DIFFERENCE IS LESS THAN 2% 0.2 PERCENTAGE POINTS, THE DIFFERENCE HERE IS NEGATIVE 39%, THERE WOULD BE NO DISPARATE IMPACT FINDING.

UM, SO ONE QUESTION THAT HAS COME UP DURING THE ENGAGEMENT FOR THE UPDATE TO OUR POLICY FOR SERVICE EQUITY ANALYSIS IS WHAT HAPPENS WHEN YOU DO FIND A DISPARATE IMPACT OR A DISPROPORTIONATE BURDEN? UM, AND THERE ARE A FEW OPTIONS.

FIRST, IF WE'RE LOOKING AT A PARTICULAR SERVICE CHANGE AND WE DO THE ANALYSIS AND WE FIND A DISPARATE IMPACT, WE CANNOT IMPLEMENT THAT CHANGE UNLESS WE CAN SHOW THAT THERE WERE NO ALTERNATIVES THAT WOULD, WOULD HAVE HAD A LESS DISCRIMINATORY IMPACT AND STILL ACHIEVE THE GOALS OF THE AGENCY.

UM, SO WHEN WE'RE SEEING NEGATIVE IMPACTS, THE FIRST THING WE WOULD CONSIDER IS WE CAN GO BACK AND REVISIT THE CHANGE.

UM, WE CAN DO FURTHER ANALYSIS TO SEE IF WE CAN ACHIEVE THE SAME OUTCOMES THROUGH A DIFFERENT CHANGE, OR IF WE SHOULD JUST NOT DO THE CHANGE AT ALL.

UM, IF WE DECIDE THAT THERE ARE NO OTHER ALTERNATIVES THAT ARE LESS DISCRIMINATORY, WE CAN WORK TO MITIGATE THE NEGATIVE IMPACTS OF A SERVICE CHANGE.

AND THE TYPE OF MITIGATION MAY DEPEND ON THE CHANGE.

AND PLANNERS WOULD NEED TO WORK WITH THE COMMUNITY, UH, TO DETERMINE WHAT TYPES OF ACTIONS WOULD BEST MINIMIZE THE IMPACTS OF THAT CHANGE.

UM, SO WE RECOGNIZE THAT ANY UPDATE TO THE TITLE SIX POLICY NEEDS A ROBUST AND INCLUSIVE PUBLIC ENGAGEMENT EFFORT.

CAP METRO'S PUBLIC INVOLVEMENT EFFORTS FOR THE PROPOSED UPDATE TO THIS POLICY INCLUDED A TWO PHASE PLAN TO ENGAGE THE COMMUNITY, UM, AND STAKEHOLDERS BEGAN IN LATE FEBRUARY.

THE FIRST PHASE INCLUDED BROAD OUTREACH TO INFORM AND COLLECT PUBLIC FEEDBACK.

UH, THROUGH MARCH, WE DID OUTREACH AT HIGH RIDERSHIP BUS STOPS THAT WERE SCORED IN THE 85TH PERCENTILE OR ABOVE FOR MINORITY OR LOW INCOME POPULATIONS.

AND, UH, WE WERE ABLE TO HAVE CONVERSATIONS WITH 162 OF OUR RIDERS AT THOSE, UH, SELECTED BUS STOPS.

WE ALSO HELD A VIRTUAL OPEN HOUSE.

WE PROVIDED A RECORDED ONLINE WEBINAR, UH, PRESENTED TO OUR ADVISORY COMMITTEES AND SENT OUT EMAIL AND TEXT MESSAGES TO ASK MEMBERS OF THE PUBLIC FOR FEEDBACK.

ENGAGEMENT METHODS ALSO INCLUDED A DEDICATED WEBPAGE, PRINTED FLYERS, AND AT STOP SIGNAGE.

AND THE SECOND PHASE INVOLVED AN OUTREACH CAMPAIGN THAT ENGAGED STAKEHOLDERS, INTEGRATED PUBLIC FEEDBACK, AND CULMINATED WITH, UH, THE PUBLIC HEARING THAT YOU ALL HEARD ON APRIL 10TH TO ENSURE INCLUSIVITY.

UH, WE FOLLOWED OUR LANGUAGE ASSISTANCE PLAN FOR ALL MATERIALS AND OUTREACH ACTIVITIES.

WE ALSO EXPANDED TO MEET COMMUNITY FEEDBACK, UM, AND NEEDS.

WE HAD SOME ADDITIONAL PRESENTATIONS AND ONE-ON-ONE MEETINGS.

AND THE ENGAGEMENT THAT WAS COMPLETED FOR THIS EFFORT IS DOCUMENTED AND INCLUDED

[01:50:01]

AS PART OF THE TITLE SIX PROGRAM UPDATE.

UH, THANK YOU TO EDNA PARRA, PENELOPE LING, AND THE COMMUNITY ENGAGEMENT TEAM THAT PLAYED A LARGE ROLE IN MAKING THAT EFFORT HAPPEN.

UM, AND AT THIS POINT, I WILL HAND IT BACK OVER TO CARLOS VALDEZ FOR A SUMMARY OF ACTION ITEMS. THANK YOU VERY MUCH FOR YOUR TIME.

WE KNOW THAT THIS WAS A LONG, DRAWN OUT MEETING OF INFORMATION.

UH, AGAIN, THE LAST ACTION ITEMS, I, AGAIN, JUST TO REITERATE IS WE'RE LOOKING FOR BOARD APPROVAL FOR THE TRIANNUAL PROGRAM UPDATE, UH, BOARD APPROVAL FOR SERVICE MONITORING UPDATES, AS WELL AS THE TITLE SIX POLICY UPDATES, UH, AT THIS TIME.

THAT CONCLUDES THE PRESENTATION CHAIR, TRIVI .

OKAY.

JUST TRYING TO HELP .

ALRIGHT, ANY ADDITIONAL QUESTIONS? BOARD MEMBERS, ANY ADDITIONAL QUESTIONS? UH, HEARING NONE, THE CHAIR WILL, UH, WILL ACCEPT A MOTION TO APPROVE ACTION.

ITEM NUMBER SEVEN, BOARD MEMBER STRAND ONLY, RIGHT THAT YOU MAKE THIS MOTION .

IS THERE A SECOND? UH, BOARD MEMBER HARRIS.

ALRIGHT, UH, IT'S BEEN MOVED AND PROPERLY SECONDED THAT WE, UH, VOTE ON APPROVING ACTION ITEM NUMBER SEVEN.

IS THERE ANY FURTHER DISCUSSION? IS THERE ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE.

ALL IN FAVOR OF APPROVING ACTION.

ITEM SEVEN, PLEASE LET IT LET IT BE KNOWN BY SAYING AYE.

AYE.

OPPOSED? SAME SIGN.

HEARING NONE.

THE CHAIR WILL MAKE IT UNANIMOUS.

THANK YOU.

ALRIGHT.

ALRIGHT.

UH, I WANT TO THANK EVERYONE, UH, FOR, UH, FOR COMING OUT TODAY.

WE ARE GONNA TAKE UP OUR FINAL ACTION ITEM WHEN WE RETURN FROM EXECUTIVE SESSION.

UH, BEFORE WE GO IN THE SESSION THOUGH, I'D LIKE TO HAVE OUR PRESIDENT AND CEO.

UH, I REALLY, I LIKE SEEING PRESIDENT CEO UH, WATKINS.

UH,

[IX.1. President & CEO Monthly Update]

CAN YOU GIVE US YOUR, YOUR, UM, MONTHLY REPORT? ABSOLUTELY.

HAPPY TO DO SO.

THANK YOU SO MUCH.

UM, AS EARLY AS WE ARE IN THE MONTH, IT'S BEEN A VERY BUSY MONTH.

UM, AND SO, UM, WE HAVE A LOT TO REPORT ON.

UM, FIRST OFF, I WANT TO EXTEND MY GRATITUDE FOR THE WTS INTERNATIONAL CONFERENCE FOR THE OPPORTUNITY TO PARTICIPATE, UM, A COUPLE OF WEEKS AGO IN THEIR, UM, ANNUAL CONFERENCE AND EXECUTIVE WOMEN'S ROUND TABLE, UM, IT WAS REALLY QUITE INSPIRING TO ENGAGE WITH OTHER WOMEN THROUGHOUT THE INDUSTRY AND SHARE INSIGHTS ON OVERCOMING OBSTACLES, UM, TO NETWORK AND COLLABORATE WITH, UM, SOME OF MY FAVORITE PEOPLE, INCLUDING TX DOTS, CAROLINE MAYS, WHO YOU SEE THERE ON THE RIGHT.

UM, I, I WAS QUITE PROUD OF BEING ABLE TO REPRESENT CAP METRO, UM, AND ALSO, UM, HAD A GREAT OPPORTUNITY TO SORT OF REFILL MY CUP, UM, AS WE TALK THROUGH WHAT IT MEANS TO BE, UM, A WOMAN IN TRANSPORTATION IN THIS DAY AND AGE.

UM, NEXT UP, UM, AS WE HAVE HEARD FROM OUR, UM, COMMUNITY MEMBERS THAT JOINED US DURING PUBLIC COMMENT, UM, WE HAVE RECENTLY INSTALLED, UM, MURALS AT PLAZA SALTILLO PAYING HOMAGE TO THE RELATIONSHIP BETWEEN AUSTIN AND OUR SISTER CITY, SALTILLO, MEXICO.

UM, HERE ARE SOME PICTURES OF, OF THE MURALS IN PLACE.

IT IS AS THOUGH WE CREATED THAT BUILDING 25 YEARS AGO, WAITING FOR THESE MURALS.

THEY LOOK PERFECTLY PLACED IN OUR GORGEOUS ADDITION TO THE SITE.

UM, WE HELD THE PUBLIC, UM, UNVEILING, UM, RECENTLY, AND I HOPE YOU ALL GET A CHANCE TO WANDER BY PLAZA TIO SOON TO SEE THESE IN PERSON.

THEY'RE QUITE, UM, VIBRANT AND VIVID AND BEAUTIFUL ADDITIONS TO, UM, WHAT IS A LOVELY SPACE, UM, ADJACENT TO OUR RAIL LINE.

UM, NEXT UP, WE HAVE BEEN ENGAGED IN A GOOD BIT OF OPERATOR ENGAGEMENT IN THE LAST MONTH.

OUR SYSTEM RELIES ON THE DEDICATED SERVICE OF OUR FRONTLINE TEAMS TO REALLY HELP US SERVE THE COMMUNITY AND TO ENSURE THAT WE'RE CONSISTENTLY MEETING THOSE NEEDS.

WE HAVE A, UH, WE DO A LOT OF WORK TO TRY AND MAKE SURE THEY KNOW WE'RE HERE FOR THEM AND ALSO THAT WE HEAR FROM THEM.

UM, SO ON THE LEFT THERE YOU SEE A PICTURE OF A RECENT, UM, OPERATIONS BLITZ THAT WAS CONDUCTED, UM, ON THE WORK SITE.

WE ACTUALLY WENT OUT TO THE TRANSIT CENTER TO MEET THEM IN THEIR SPACE, UM, TO PROVIDE A FEEDBACK LOOP AND, AND, AND HAND OUT SOME GOODIES AS WELL AS ON THE RIGHT THERE WE HELD OUR QUARTERLY FRONTLINE, UM, TOWN HALL, UH, MEETINGS.

UM, THE THEME OF THIS MONTH WAS SAFETY.

WE HAD AN ACTIVITY WHERE WE ASKED EVERYONE TO SAY WHAT SAFETY MEANT FOR THEM.

UM, WE HAD PLUSH VERSIONS OF MY FAVORITE CAP, METRO ICON, THE SAFETY BANANA, BECAUSE SAFETY IS APPEALING, UM, AND, AND CONTINUED TO, UH, THANK YOU FOR THE CHUCKLES.

I REALLY APPRECIATE THAT.

THAT IS ALMOST AS BAD AS STRESS AND JUST OUR, OUR CONTINUED EFFORTS, UM, TO OUTREACH TO THIS VERY IMPORTANT STAFF.

I, I THOUGHT IT HAD TO DO WITH THE FACT THAT IF, IF YOU PEEL THE BANANA, YOU COULD SLIP ON IT AND FALL AND DON'T, DON'T SLIP ON SAFETY, DON'T SLIP.

THERE

[01:55:01]

YOU GO.

YES, THERE'S A BUNCH OF US ON BOARD.

WE, WE, WE CAN KEEP 'EM GOING.

IT'S, IT'S DON'T MONKEY AROUND, DON'T MONKEY AROUND.

I HAVE A SEE CHAIR PAVILION I CAN GIVE AND MY 9-YEAR-OLD TOLD ME A BANANA MONKEY JOKE YESTERDAY, BUT I'LL KEEP IT TO MYSELF.

.

UM, .

ALRIGHT, SO NEXT UP WE'LL JUST MOVE ALONG.

UM, LAST WEEK, WEEK I WAS HONORED TO TRAVEL TO WASHINGTON DC WITH OUR VICE PRESIDENT OF GOVERNMENT AFFAIRS, LEROY ALLWAY, UM, TO BRIEF OUR CONGRESSIONAL DELEGATIONS AND PARTNERS AT THE FEDERAL TRANSIT ADMINISTRATION ON THE CURRENT STATE OF CAP METRO AND ALL THE GREAT THINGS WE HAVE GOING ON HERE IN CENTRAL TEXAS.

UM, WE MET WITH CONGRESSMAN DOGGETT CASAR IN SESSIONS ALONG WITH STAFF FROM THE, THE OFFICES OF SENATOR CORNY, SENATOR CRUZ AND CONGRESSMAN CARTER.

UM, I WAS ALSO ABLE TO MEET WITH F FDA'S EXECUTIVE DIRECTOR ON BEHALF OF THE ACTING ADMINISTRATOR.

ALL OF THESE MEETINGS WERE POSITIVE WITH STRONG COMMITMENTS FROM OUR FEDERAL PARTNERS AND REPRESENTATIVES TO CONTINUE TO SUPPORT KAT METRO AND THE REGION.

UM, AND I'M VERY APPRECIATIVE OF THEIR TIME AND WILLINGNESS, UM, TO GIVE US TIME TO TELL 'EM WHAT'S GOING ON.

LASTLY, I, I COULD NOT MISS THE OPPORTUNITY WHILE THEY'RE IN UNION STATION IN WASHINGTON DC THE UNIVERSITY OF TEXAS HAS BOUGHT UP EVERY SQUARE INCH OF ADVERTISING IN THAT STATION.

UM, WE REFERRED TO IT AS THE TEXAS TAKEOVER, SO I COULDN'T HELP BUT STOP AND GIVE YOU A QUICK HOOK ON, UM, WHAT STARTS HERE CHANGES THE WORLD, EVEN IN WASHINGTON DC UH, LAST FRIDAY WAS BIKE TO WORK DAY, UM, AND OUR TEAM WAS OUT AT CITY HALL, UM, WITH OTHER BIKE ADVOCATES HELPING, UM, PROMOTE BIKE TO WORK DAY.

WE GAVE OUT SWAG AND INFORMATION ON THE NEW FLEET OF E-BIKES THAT WE HAVE HEADED THIS WAY THIS SUMMER.

UM, MANY RIDERS WE MET TOOK THE BUS AND THEIR BIKE TO CELEBRATE BIKE TO WORKDAY, UM, AND PICTURED HERE WE HAVE A FEW OF OUR CAT METRO TEAM MEMBERS ON THEIR WAY TO WORK.

WE EVERY MONTH, UM, HAVE THE OPPORTUNITY TO CELEBRATE THE, THE VARIOUS BUS WRAPS THAT WE HAVE INSTALLED.

AND WE ACTUALLY HAVE TWO TO SHARE THIS MONTH.

ON THE LEFT, THERE IS A BEAUTIFUL WRAP DEPICTING ASIAN AMERICAN AND PACIFIC ISLANDER HERITAGE MONTH, WHICH IS THIS MONTH.

UM, AND IT WAS, UH, DESIGNED BY LOCAL ARTISTS, VENIE ILLA.

SHE IS AN AUSTIN BASED ILLUSTRATOR, UM, AND IT EXPLORES THE THEMES OF MOVEMENT AND FILIPINO IDENTITY.

UM, IT HAS BEAUTIFUL FLOWERS ON ONE SIDE, ON THE OTHER SIDE.

IT ACTUALLY HAS, UM, JITNEY BUSES FROM HER, UM, FILIPINO HERITAGE.

IT'S REALLY QUITE A BEAUTIFUL WRAP.

UM, AND THEN THIS PAST WEEKEND, UM, WE UNVEILED THE CAT METRO CARES BUS WRAP FEATURING THE A TX KIDS CLUB.

THE A TX KIDS CLUB IS A LOCAL NONPROFIT ORGANIZATION WHOSE MISSION IS TO SPARK KIDS' CURIOSITY THROUGH URBAN-BASED FIELD TRIP ADVENTURES THAT BUILD CHARACTERS SELF-AWARENESS AND RESILIENCY.

THEY'VE PROVIDED OVER 2000 EDUCATIONAL ADVENTURES IN CENTRAL TEXAS AND SERVED OVER 1800 YOUTH.

UM, SINCE IT BEGAN IN 2014, OVER 90% OF THE EDUCATIONAL ADVENTURES OFFERED THROUGH A TX KIDS CLUB USE CAP METRO AS ITS MAIN FORM OF TRANSPORTATION.

UM, AND LAN OUR MANAGER OF TRANSIT ORIENTED DEVELOPMENT AND CATHERINE WALKER, OUR CHIEF O UH, FINANCIAL OFFICER, UM, ARE ALSO PROUD, UH, MEMBERS OF THE A-T-X-A-T-X KIDS CLUB BOARD OF DIRECTORS.

SO WE WERE HONORED, UM, TO HAVE THEM PARTICIPATE IN OUR CAP MITRO CARES PROGRAM.

SPEAKING OF ALL STARS, A NUMBER OF CAP METRO TEAM MEMBERS THIS MONTH, I AM THRILLED TO HIGHLIGHT, UM, FIRST OFF, ROSE LISKA, WHO WAS A CAP METRO PRINCIPAL PLANNER, WAS ONE OF 35, UH, TRANSIT PROFESSIONALS TO GRADUATE FROM THE APTA EMERGING LEADERS PROGRAM.

UM, IN THIS PROGRAM, PARTICIPANTS LEARN FROM INDUSTRY LEADERS AND INTERACT WITH AREAS OF THE INDUSTRY BEYOND THEIR SPECIFICATION.

UM, ADDITIONALLY, UM, IN THE MIDDLE THERE WE SEE MELISSA ORTIZ AND LASEL DE BRIES, WHO RECENTLY GRADUATED FROM LEADERSHIP AUSTIN'S ESSENTIAL AND EMERGE PROGRAMS RESPECTIVELY.

UM, THEIR WORK THROUGH THIS PROGRAM REALLY HIGHLIGHTS OUR COMMITMENT TO THE COMMUNITY AND BEING COURAGEOUS LEADERS IN THE WORK WE DO.

AND LAST BUT CERTAINLY NOT LEAST, LOOKING A LITTLE BIT AHEAD, UM, MR. LAWRENCE TREVINO ON OUR GOVERNMENT AFFAIRS TEAM WILL BE, UM, COMPLETING HIS WORK IN THE HISPANIC AUSTIN LEADERSHIP PROGRAM THIS WEEK, AND IS ANOTHER EXAMPLE OF CAP METRO'S FANTASTIC STAFF PARTICIPATING IN THESE PROGRAMS, UM, TO NOT ONLY DEVELOP THEM, BUT ALSO CONTINUE TO DEVELOP OUR RELATIONSHIPS WITHIN THE COMMUNITY AS WE SEEK TO SERVE, UM, MORE AND MORE FOLKS IN THE COMMUNITY AND TO KEEP THE LEADERSHIP BAND JUST CO JUST ON COMING.

UM, I AM THRILLED TO TAKE A MOMENT TO INTRODUCE TWO NEW LEADERS AT CAT METRO.

UM, FIRST OFF IS ASHLEY ERICKSON, WHO'S SITTING IN THE BACK CORNER THERE.

UM, ASHLEY IS, I THINK STARTING HER FIFTH WEEK, FIFTH SIXTH, SOMETHING LIKE THAT AT CAP METRO AS OUR NEW VICE PRESIDENT OF ORGANIZATIONAL

[02:00:01]

STRATEGY AND PROJECTS.

UM, SHE COME TO, COMES TO US FROM LCRA, THE LOWER COLORADO RIVER AUTHORITY AND WILL BE LEADING AGENCY EFFORTS ON STRATEGIC PLANNING KPIS AND THE BIG MULTIFACETED PROJECTS THAT WE UNDERTAKE.

UM, ADDITIONALLY, I AM PLEASED TO WELCOME ART JACKSON, WHO'S IN THE OTHER CORNER.

WE DID NOT TELL THEM THEY HAD TO SIT IN THE CORNERS.

FOR THE RECORD, ART IS OUR NEW VP OF DEMAND RESPONSE, STARTING HIS SECOND WEEK TODAY.

HE'S OUR NEW VP OF DEMAND RESPONSE AND INNOVATIVE MOBILITY.

UM, ART HAS SPENT MOST OF HIS CELEBRATED CAREER AT HOUSTON METRO AND, UM, IS, UH, GOING TO BE LEADING CAP METRO'S ACCESS, BIKE SHARE AND PICKUP SERVICES TEAM.

SO, UM, WELCOME TO THE FAMILY, TO ASHLEY AND ART.

AND THEN LASTLY, BECAUSE I I, I DON'T WANNA MISS THE OPPORTUNITY TO CALL IT OUT, I WANTED TO THANK KEOLIS TODAY, THEIR PRESIDENT AND CHIEF OPERATING OFFICER WHO RUNS THEIR TRANSIT DIVISION HERE IN NORTH AMERICA.

BRAD THOMAS IS WITH US IF YOU WANNA BEND HIS EAR ON ANYTHING.

UM, BUT JUST WANNA THANK HIM FOR COMING AND SPENDING SOME TIME WITH US TODAY AS WELL.

AND THAT CONCLUDES MY PRESIDENT REPORT.

ALRIGHT, THANK YOU FOR THE REPORT.

I JUST LIKE TO SAY, WHENEVER WE ARE AT A CONFERENCE SOMEWHERE, WHENEVER WE ARE AROUND TRANSIT EXECUTIVES, I WANT YOU TO KNOW THAT WE ARE WELL REPRESENTED, UH, THAT, THAT DOTTIE IS WELL RESPECTED.

UH, THERE ARE VERY FEW FOLKS THAT CAN SAY THEY GREW UP IN AN ORGANIZATION THAT THEY'RE RUNNING NOW AND THAT THEIR TEAM TRUSTS THEM AND, AND IS PROUD OF WORKING, UH, FOR, WITH AND FOR THEM.

SO I ALWAYS LIKE TO POINT OUT THAT, UH, I'M ALWAYS VERY HAPPY TO POINT OUT OUR PRESIDENT AND CEO BECAUSE, UH, BECAUSE, UH, SHE RUNS A SPECIAL ORGANIZATION IN AN IMPRESSIVE WAY.

THANK YOU.

SO, UM, ALRIGHT, SO LET ME, UH, LET, LET ME, UH, TAKE

[X. Executive Session]

UP OUR FINAL ACTION ITEM AND THAT WILL BE BLESS YOU.

UH, THAT WILL BE GOING INTO EXECUTIVE SESSION AND, UH, WE WILL GO INTO EXECUTIVE SESSION UNDER SECTION 5 5 1 0 7 2 FOR DELIBERATION REGARDING THE PURCHASE EXCHANGE OR, UM, EXCHANGE OR VALUE OF REAL PROPERTY.

AND SECTION 5 5 1 0 7 1 FOR CONSULTATION WITH AN ATTORNEY REGARDING RELATED LEGAL ISSUES.

ALSO SECTION 5 5 1 0.071 FOR CONSULTATION WITH AN ATTORNEY REGARDING LEGAL ISSUES INCLUDING, UH, POTENTIAL OR CONTEMPLATED LITIGATION RELATED TO CONTRACTS WITH VENDORS.

OUR TIME IS NOW 2 0 4, UH, NOW, UM, WE, AND WE WILL, UH, WE WILL NOT MAKE ANY DECISIONS OR TAKE ANY VOTES UNTIL WE GET BACK HERE.

THANKS.

OKAY.

I THINK WE WERE WAITING FOR THE VICE CHAIR AND THEN WE'LL CALL HER BACK.

I DO HAVE A QUORUM.

ALL RIGHT, WELL THEN, UH, LET'S SEE.

IT'S OKAY.

YEAH, I WILL TALK LOUDER.

ALL RIGHT.

UM, BOARD HAS NOW CONCLUDED OUR EXECUTIVE SESSION.

THE TIME IS 2 44.

UH, LET'S SEE.

WE'LL

[VIII.*8. Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a Purchase and Sale Agreement for the purchase of 0.5350 acres of Lot 1, Houston & Powell Addition, and 0.1480-acre of Lot 2, Houston & Powell Addition, tracts of land located at 621 North Pleasant Valley Road, Austin, Texas 78702, all other improvements, and any easements and rights appurtenant thereto, from Montwalk Holdings, Ltd. for new CapMetro facility, in an amount not to exceed $1,500,000 plus closing costs, as well as the payment of a broker fee to CBRE, Inc. in an amount not to exceed $7,480.]

TAKE UP OUR FINAL ACTION ITEM, ACTION ITEM NUMBER EIGHT, WHICH I'LL READ IN.

AND, UH, MR. CARTWRIGHT IS HERE TO PRESENT IT.

UM, AND THE ITEM READS, APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HER DESIGNEE TO FINALIZE AND EXECUTE A PURCHASE AND SALE AGREEMENT FOR THE PURCHASE OF 0.5350 ACRES OF LOT ONE HOUSTON AND POWELL EDITION AND 0.1480 ACRES, UH, ACRES OF LOT TWO HOUSTON AND, AND, UH, POWELL EDITION TRACKS OF LAND LOCATED AT 6 2 1 NORTH PLEASANT VALLEY ROAD, AUSTIN, TEXAS 7 8 7 0 2.

UH, ALL OTHER IMPROVEMENTS AND ANY EASEMENTS AND RIGHTS ARE PERTINENT TO, UH, THEREFORE, UH, FROM, UH, MONT WALK HOLDINGS LIMITED IN AN AMOUNT NOT TO EXCEED $1,500,000 PLUS CLOSING COSTS, AS WELL AS THE PAYMENT OF A BROKER FEE TO CBRE INC IN AN AMOUNT NOT TO EXCEED $7,480.

MR. CARTRIGHT, PLEASE PROCEED.

THANK YOU.

CHAIR PAVILION.

UH, BOARD MEMBERS PRESENT, CEO WATKINS.

I'M KEN CARRA, VICE PRESIDENT OF CONSTRUCTION FACILITIES.

THANK YOU FOR INTRODUCING THAT.

UH, PROPOSED ACQUISITION.

AS YOU MENTIONED, THIS IS A TOTAL OF 0.683 ACRES, ATTRACTIVE LAND VERY NEAR TO THE FACILITY THAT WE'RE IN NOW, 2019 EAST FIFTH STREET.

UM, AS YOU'RE AWARE, OUR RAIL RIGHT OF WAY ABUTS THE, UH, NORTH PART OF, UH, THE 29 10

[02:05:01]

EAST, UH, FIFTH STREET FACILITY THAT WE ARE AT.

AND THIS IS A TRIANGULAR PIECE OF PROPERTY JUST ON THE OTHER SIDE OF THE CAPITAL METRO RIGHT OF WAY ALONG, UH, NORTH PLEASANT VALLEY ROAD.

IT'S ALSO ACROSS THE STREET FROM THE AGENCY, 6 24 NORTH PLEASANT VALLEY ADMINISTRATIVE ANNEX FACILITY.

THIS, UH, PROPERTY WAS, UH, FORMERLY A TE UH, TELECOMMUNICATIONS INFRASTRUCTURE FACILITY.

UM, THAT FACILITY HAS BEEN REMOVED, SO NOW IT'S A RAW PIECE OF LAND, BUT IT IS STRATEGICALLY LOCATED BETWEEN THE, UH, CITY OF AUSTIN LIBRARY THERE JUST TO THE NORTH AND THE CAPITAL METRO FACILITY THERE TO THE SOUTH OF THE TRACT IN THIS PARTICULAR VICINITY.

IN THE NEAR FUTURE, UH, OR EXCUSE ME, IN THE FUTURE, NOT NECESSARILY NEAR FUTURE, THE AGENCY INTENDS TO, UH, IMPROVE WHAT WE CALL THE GREEN LINE COMMUTER RAIL LINE, UM, GOING OUT TO EVENTUALLY MANNAR AND ELGIN AND WE WOULD LOCATE A, UH, GREEN LINE, UH, COMMUTER RAIL STATION IN THE VICINITY OF THIS TRACK.

SO THIS WOULD BE PART OF OUR FUTURE RAIL INFRASTRUCTURE GOING FORWARD.

IN, IN THE INTERIM, UH, WE DO HAVE A PROPOSED USE FOR THAT OF POTENTIALLY FOR PARKING, FOR STAFF, ET CETERA.

WE, UH, RECENTLY, UM, UH, CLOSED A LEASE ACROSS THE STREET WHERE WE WERE ALLOWING AGENCY STAFF TO PARK.

UM, AND SO THIS WOULD HELP TO, UH, SUPPLEMENT THE, THE PARKING NEEDS THAT WE HAVE, AGAIN, THE, UH, PURCHASE PRICE AS YOU MENTIONED IS PROPOSED TO BE, UH, 1,500,000, UH, PLUS CLOSING COSTS, AND WE WOULD INTEND TO, UH, CLOSE ON THIS, UH, PROPERTY ON JUNE 17TH.

THE AGENCY DID COMPLETE, UH, QUITE A BIT OF DUE DILIGENCE ON THIS PROPERTY, INCLUDING A PHASE ONE ENVIRONMENTAL ASSESSMENT AND TURNED UP NO SIGNIFICANT ISSUES WITH THIS SITE.

SO WE WOULD EXPECT TO MEET THE, UH, FTA, UH, CLEARANCES REGARDING OUR ABILITY TO ACQUIRE THIS PROPERTY.

BUT I'LL PAUSE THERE AND SEE IF ANYONE HAS ANY QUESTIONS REGARDING THIS PROPOSED ACQUISITION BOARD MEMBERS, BOARD MEMBERS.

ANY QUESTIONS? ANY QUESTIONS? WELL, IF, IF, IF BOARD MEMBER STRATTON IS SHAKING HIS HEAD NO, I'M GONNA CALL THE QUESTION .

OKAY.

BOARD, UM, VICE CHAIR POOL MAKES THE MOTION QUICK BEFORE I CHANGE MY MIND.

SECOND.

OKAY.

AND STRATTON IS A SECOND PURELY APPROPRIATE.

UH, IT'S BEEN MOVED AND PROPERLY SECONDED THAT WE APPROVE.

ACTION ITEM, UH, NUMBER EIGHT.

IS THERE ANY DISCUSSION? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE.

UH, ALL IN FAVOR OF APPROVING ACTION.

ITEM EIGHT.

PLEASE LET IT BE KNOWN BY SAYING AYE.

AYE.

OPPOSED? SAME SIGN.

HEARING NONE.

UH, THE, UH, CHAIR WILL MAKE IT UNANIMOUS.

THANK YOU.

UH, THANK YOU MR. CARTWRIGHT.

UH, AND THANK YOU TO THE BOARD FOR, FOR THE TIME THAT YOU'VE GIVEN US TODAY.

UH, UNLESS THERE IS ANYTHING ELSE, IF THERE'S NO FURTHER BUSINESS FOR US, I'LL ADJOURN THE MEETING AT 2 49.

ALRIGHT.