Mar 24, 2025 Cap Metro

PUBLIC SAFETY BRIEFING AND THEN SPEAKERS? YES.

UH, GOOD AFTERNOON EVERYONE.

MY NAME IS GARDNER TAVON.

I SERVE AS CAPITAL METRO'S EXECUTIVE VICE PRESIDENT AND CHIEF SAFETY OFFICER HERE TODAY TO GIVE YOU YOUR SAFETY BRIEFING.

SO YOU ARE LOCATED AT 29 10 EAST FIFTH STREET.

YOU'RE IN THE ROSA PARKS BOARDROOM AND IN THE EVENT OF AN EMERGENCY, STAFF WILL CALL 9 1 1.

IN THE UNLIKELY EVENT OF, UH, US NEEDING TO EVACUATE, WE HAVE TWO EXITS.

AND IF YOU HAVE MOBILITY CHALLENGES AND YOU'RE EXITING OUT THE EAST DOOR, WE ASK THAT YOU WAIT ON THE PLATFORM THERE FOR SOMEONE TO ASSIST YOU.

UH, THE RALLYING POINT WILL BE ACROSS THE STREET, FIFTH STREET AND LINDEN, RIGHT BY THE OLD SCHOOL.

WE HAVE AN A ED LOCATED TO THE LEFT SIDE OF OUR ELEVATOR HERE ON THE FIRST FLOOR.

WE ALSO HAVE, AND MY COLLEAGUE IS MISSING.

HE CAN'T POINT IT OUT FOR US TODAY, BUT WE ALSO HAVE A FIRE EXTINGUISHER.

AND THAT CONCLUDES MY, UH, SAFETY BRIEFING.

FANTASTIC.

OUR NEXT ITEM WILL BE

[III. Public Comment]

PUBLIC COMMENT.

I UNDERSTAND THAT WE HAVE SEVERAL SPEAKERS WHO HAVE SIGNED UP TO SPEAK WITH US IN ADVANCE.

WHEN I CALL YOUR NAME, IF YOU ARE WITH US, PLEASE COME TO THE PODIUM OR IF YOU ARE JOINING REMOTELY, PLEASE UNMUTE YOURSELF.

EACH SPEAKER WILL HAVE THREE MINUTES, UNLESS THEY ARE SPEAKING ON TWO AGENDA ITEMS OR REPRESENTING A GROUP WITH MORE THAN ONE PERSON IN THE ROOM, IN WHICH CASE THEY WILL HAVE FIVE MINUTES.

OUR FIRST SPEAKER WILL BE MS. SHERRY TAYLOR.

YOU HAVE THREE MINUTES FOR YOUR PUBLIC COMMENTS TODAY.

MADAM CHAIR, I DON'T SEE MS. TAYLOR WITH US JUST YET.

I'LL GIVE YOU A SIGNAL IF I SEE HER COME IN, I THINK WE WILL SEE HER.

SHE JUST WALKED BY, BUT SHE HASN'T COME IN YET.

WE'LL GO TO THE SECOND SPEAKER AND THEN WE'LL CALL ON MS. TAYLOR WHEN SHE COMES BACK IN.

WE HAVE GWEN ROWING JOINING US REMOTELY.

ARE YOU HERE, GWEN? MS. ROWLING, ARE YOU WITH US? YES, I'M GREAT.

YES I AM.

CUSTOMER SERVICE HAS PROVIDED CONTRADICTORY IN MISINFORMATION.

UM, I'M TALKING ABOUT PICKUP SERVICE.

CAT METRO PICKUP HAS ESSENTIALLY RAISED THE COST OF ITS SERVICE BECAUSE IT'S FAIR CA WAYS TO RIDE ARE NO LONGER AVAILABLE.

THE VANS AREN'T EQUIPPED TO READ THE UMO OR THE RELOADABLE CARD.

AND CAP METRO DID STOP SELLING THE MONTHLY AND SEVEN DAY BARE CAP TICKETS.

SO ADULTS NOW ONLY CAN RIDE PICKUP BY PAYING PER RIDE, WHICH REALLY IS A SERVICE COST INCREASE FOR FREQUENT USERS.

I'M A FREQUENT USERS USING IT FOR GOING TO THE GROCERY STORE AND TO, UM, OUR, MY FIXED BUT ROUTE STOPS AND ERRANDS WITHIN THE ZONE.

AND I KIND OF WONDER, I GOTTA SAY THIS, I GOTTA WONDER, DID PUBLIC INFORMATION REQUEST WOULD FIND THAT CAP METRO DESIGNED THIS COST INCREASE DELIBERATELY? I'M CYNICAL TO TAP DOWN ADULT USERS WHO'VE SEEN WAIT TIMES SKYROCKET AND PICK UP ZONES WITH A LOT OF KIDS USING THE PICKUP.

SO I'M HERE TO ASK, PLEASE BRING BACK THE FAIR CAP TICKETS OR ABIDE BY WHAT ACTUALLY CAP METRO CUSTOMER SERVICE SAID TO ME WHEN I CALLED IN TO ASK WHAT DO I DO? I WAS CALLED AT ONE PHONE CALL UNTIL THE VANS ARE EQUIPPED WITH UMO OR THE CARD READERS, USERS SHOULD RIDE FOR FREE.

OKAY, THAT'S PROBABLY NOT, YOU'RE PROBABLY SCRUNCHING YOUR FACES AT THAT ONE.

AND THAT BRINGS UP THIS OTHER POINT.

PLEASE.

I'M REALLY ASKING YOU TREAT YOUR CUSTOMER SERVICE EMPLOYEES AND AS RIDERS WITH RESPECT, ENSURE THE CUSTOMER SERVICE HAS THE INFORMATION AND TOOLS TO PROVIDE CORRECT INFORMATION TO RIDERS DURING THIS WHOLE TRANSITION PERIOD, SWITCHING OUT APPS, ET CETERA, STOPPING THE FAIR CAP TICKETS.

AND I DON'T THINK THOSE FOUR FOLKS ARE DUMB.

I THINK THEY'RE ON THE FRONT LINE AND THEY NEED THE INFORMATION, THE SUPPORT FROM

[00:05:01]

CAP METRO AND I DON'T THINK THEY'RE GETTING IT.

UM, THAT'S MY IMPRESSION.

SO I'M HERE TO ASK YOU TO PLEASE BRING BACK THE FAIR CAP TICKETS OR LET US RIDE FOR FREE UNTIL WE CAN USE THE FAIR CAPPING.

I HAVE WRITTEN TO THE BOARD CHAIR, I HAVE ALSO WRITTEN TO EVERY SINGLE CAPTAIN METRO BOARD MEMBER WHO ALSO SITS ON THE CITY COUNCIL AS WELL AS MY OWN CITY COUNCIL MEMBER.

UNFORTUNATELY, I HAVE NOT HEARD BACK.

THANK YOU VERY MUCH FOR YOUR TIME.

THANK YOU VERY MUCH FOR YOUR COMMENTS.

I SEE SHERRY TAYLOR HAS ENTERED THE ROOM.

ARE YOU READY TO SPEAK? I I KNOW YOU JUST SAT DOWN.

SORRY TO PUT YOU ON THE SPOT, DOING TODAY.

I BROUGHT MY UV.

HI, GOOD AFTERNOON.

MY NAME, MY NAME IS SHERRY TAYLOR, BUT I GO BY SOPHIE.

IT STANDS FOR SURPASSING OBSTACLES.

OBSTACLES, PROPELS HOPES INTO ENDORPHINS.

AND I CAN'T EVEN SAY IT.

THAT'S THE OBSTACLE.

UM, UH, I BROUGHT THIS SOUVENIR BECAUSE I LIVE IN, IN MUIR, AND UH, WE HAVE A BUS 3 35 THAT PASSES RIGHT THROUGH, UM, BERKMAN, BUT THAT'S THE ONLY STREET THAT IT SERVICES.

AND THEN IT, IT, IT CHANGES AROUND TO BARBARA JORDAN AND COMES AND SITS MAYBE, MAYBE ABOUT 25 MINUTES.

RIGHT, RIGHT.

AT THE HEB.

AND I WAS HOPING THAT WE COULD, UH, EXPAND THAT SO THAT OTHER PEOPLE IN MUELLER HAVE THE BENEFIT OF BUS RIDERSHIP BECAUSE AS YOU KNOW, UH, THE TRAFFIC IS NO JOKE.

IT'S JUST RIDICULOUS.

SO IN ORDER TO INCREASE PEOPLE USING THE BUSES, MAYBE IF WE HAVE THE BUSES GO ON, UH, MULTIPLE STREETS IN OUR NEIGHBORHOOD.

SO I, I WROTE IT OUT AND I THOUGHT, UH, 'CAUSE RIGHT NOW THE TRAFFIC IS A HANDICAP.

YOU'RE JUST SITTING THERE.

SO I THOUGHT MAYBE IF, UH, THEY COULD LET THE BUS THAT NORMALLY TURNS DOWN BERKMAN AND GOES FROM MAYNARD ROAD ALL THE WAY TO 51ST STREET SERVICING ONLY ONE STREET FOR 10,000 PEOPLE, MAYBE IT COULD GO DOWN TO TILLY, UM, EAST ON MANOR AND THEN HEAD NORTH ON TILLY TILL IT GETS TO FINA.

AND THEN IT WRAPS AROUND THROUGH THE, UH, ROBERT BROWNING ALL THE WAY BACK TO FINA, WHICH MEETS UP WITH THE DELL CHILDREN'S, UH, HOSPITAL.

YOU SAY, WHY DO ALL OF THAT WHEN PEOPLE COULD JUST, JUST STAY ON BERKMAN? EVERYBODY CAN'T COME PARK THEIR CAR ON BERKMAN AND THEN CATCH THE BUS.

SO IF YOU HAVE THOSE OTHER WAYS FOR PEOPLE TO ACCESS THE BUS, UM, WITH THE BEAUTIFUL JUNIOR HIGH SCHOOL OVER THERE, MARSHALL, PEOPLE HAVE TO WALK EIGHT BLOCKS IF THEY'RE COLD OR IF IT'S RAINY, THEY'RE GONNA BE DRENCHED BY THE TIME THEY GET THERE.

BUT ANYWAY, I GOT A NEW WORD TODAY.

IT'S WARREN, W-A-R-R-E-N.

SO IF YOU THINK ABOUT A A A RABBIT NEST, IT'S A WARREN OF CONNECTING PLACES AND YOU STILL GET OUT THE SAME HOLE.

SO I JUST THOUGHT MAYBE WE COULD ADD THAT IDEA OF HAVING MULTIPLE STREETS, LIKE THE JULY 4TH MAP THAT'S ALREADY BEEN PUBLISHED FOR THE MUELLER NEIGHBORHOOD.

I HOPE Y'ALL WILL COME 'CAUSE WE HAVE A LOT OF FUN.

UM, ANYWAY, IF YOU LOOK AT THE JULY 4TH MUELLER NEIGHBORHOOD MAP AND FOLLOW THAT, IT JUST SERVICES A LOT MORE PEOPLE.

AND, UH, I DIDN'T WANNA FORGET MY JOKE.

SO WHAT, WHAT DO YOU CALL A GROUP OF RABBITS HOPPING BACKWARDS ACROSS THE MEADOW? A RECEDING HAIRLINE.

THAT'S ALL I, I'M SORRY.

IT IS.

THANK, THANK YOU FOR THAT ONE .

BUT, UH, UH, SOMEONE DID WRITE TO ME ABOUT IT AND, AND I JUST THOUGHT MAYBE IF WE COULD, IF THERE'S A WAY FOR A PETITION OR SOMETHING FOR PEOPLE WHO LIVE IN THE NEIGHBORHOOD TO WRITE THAT THEY WOULD WANT MULTIPLE STREETS SERVICED.

I WISH I COULD, SOMEBODY COULD SHOW ME THAT.

SIDE YOU WILL SEE IN 2016, THAT IS WHERE YOU HAVE YOUR SOUTHWEST AND CENTRAL BUS NETWORK.

WE'LL SEE IF WE CAN GET STAFF TO CONNECT WITH YOU.

OKAY, THANK YOU.

OUR NEXT SPEAKER IS DEB MILLER WHO'S JOINING US REMOTELY.

I SEE THAT DEB IS HERE.

GO AHEAD.

YOU HAVE THREE MINUTES.

HI, I'M DEB MILLER AND UH, I'D JUST LIKE TO UPDATE YOU WITH SOME THINGS I BROUGHT TO THE SAFETY COMMITTEE RECENTLY LAST WEEK.

UM, I'VE CHECKED AND OVER AND OVER AND THE WARRANTY ON OUR MOBILITY DEVICES THAT ARE PRESCRIBED THROUGH MEDICARE AND MEDICAID ARE NOT ALLOWED

[00:10:01]

TO GO OUTSIDE.

AND I LOOKED REAL CAREFULLY AND IT DOES SAY WE CAN GO ON A SIDEWALK LIKE TO GET TO THE BUS, BUT THE MINUTE WE GO IN AN INTERSECTION OR IN A STREET, WE HAVE VOIDED THE WARRANTY ON OUR PRODUCTS, RIGHT? WHICH MEANS WE CAN'T GET PARTS, WE CAN'T GET SERVICE AND IF WE'RE INJURED IN THE ROAD, THERE'S NO INSURANCE FOR US.

IF GET HIT BY A CAR, THE CAR CAUSES AN OBJECT IN THE ROAD AND DOES NOT COVER OUR HEALTHCARE FROM OUR ACCIDENT.

I, I KNOW THIS PERSONALLY.

SO, UM, WHAT I'VE DONE ABOUT THIS IS I'VE GONE TO THE GOVERNOR TO TRY AND GET A FUND TOGETHER, ESPECIALLY FOR LOW INCOME PEOPLE, TO HAVE A, UH, SOME KIND OF INSURANCE POLICY FOR US SO THAT WE CAN PARTICIPATE IN THE PROVISIONAL PROGRAM WITHOUT CONSEQUENCES TO US PERSONALLY.

UM, SO WE'RE LOOKING AT THAT WITH THE GOVERNOR, WHICH IS GONNA BE A WHILE OFF 'CAUSE WE HAVE TO DO LEGISLATION WITH IT.

UM, I ALSO HAVE CONTACT, I USED TO WORK FOR THE MAJOR UNDERWRITER IN THE WORLD FOR THIS TYPE OF POLICY IN OUT OF, UH, AND THEY HAVE AN OFFICE IN ENGLAND IN THE UNITED STATES.

AND SO I'VE CONTACTED THEM TO SEE IF THEY CAN DRAFT SUCH A POLICY FOR US.

THE POLICIES FOR THIS TYPE OF STUFF IN ENGLAND AND THE ONES THAT COVER WORLDWIDE EXCLUDE THE US AND CANADA.

SO IT'S NOT AVAILABLE ANYWHERE TO HAVE LIKE ROAD COVERAGE LIKE YOU WOULD HAVE ON A CAR ON A MOBILITY DEVICE.

I HAVE A ROUND TABLE MEETING THIS WEDNESDAY WITH THE MANUFACTURER TO TRY AND FIGURE OUT HOW WE CAN, UH, MAKE PLANS TO MAKE THE VEHICLES OR OUR MOBILITY VEHICLES, UH, ALLOWED TO GO OUTSIDE WITHOUT CONSEQUENCES, YOU KNOW, IN OUR INSURANCE FOR IT.

I ALSO WILL BE CONTINUING TO MEET WITH THE GOVERNOR AND MAKE, UH, BECAUSE MY RESEARCH WAS BETTER THAN THEIR COMMITTEE.

I'VE BEEN ASKED TO HELP THEM.

SO I'M REAL HAPPY WITH THAT 'CAUSE I'M A WHEELCHAIR NERD.

UM, UH, ONE OF THE SOLUTIONS THAT I HAD TALKED ABOUT WAS A POSSIBILITY OF MAKING A TURNAROUND TRANSIT CENTER ON LAMAR AND GUADALUPE BECAUSE THOSE ARE THE MAIN NORTH SOUTH WITH THE 1-801-BECAUSE IF A PERSON WANTED TO, THEY COULD GO TO ON THE SIDEWALK TO SAY TO A BUS STOP THAT THEY HAVE TO RIDE THE ENTIRE CIRCLE OF THAT LOOP AND KEEP THAT SPACE BUSY FOR THE WHOLE ROUTE IN ORDER TO NOT CROSS THE STREET.

THE OTHER CONCERN I HAVE IS THAT THE NEW TRANSIT OFFICE, I HAVE BEEN TOLD IS A ONE-WAY STREET ON THE OPPOSITE SIDE OF THE WAY.

THE BUS, THE HANDICAP BUSES UNLOAD AND WE NEED TO HAVE A PLACE TO DROP OFF CLIENTS THERE, WHICH THERE IS NOT.

RIGHT NOW I'VE BEEN TOLD BY THE DRIVERS FOR THE A DA SERVICE AND UH, SO ANYWAY, I'M GONNA CONTINUE TO ADVOCATE FOR UM, WAYS THAT WE CAN CONTINUE THIS TRAVEL TRAINING PROGRAM WITHOUT CONSEQUENCES TO OUR DISABLED COMMUNITY AND LEARN MORE ABOUT MOBILITY DEVICES AND, AND THAT INFORMATION THAT CAN BE SPREAD.

THANK YOU VERY MUCH FOR YOUR TIME.

OKAY, THANK YOU.

WE APPRECIATE YOUR COMMENTS.

THE NEXT SPEAKER WILL BE ENOVIA JOSEPH, WHO I SEE HAS JOINED US IN PERSON AND IS SPEAKING ON TWO ITEMS. SO ZENOBIA, YOU'LL HAVE FIVE MINUTES.

MS. EASTON IS PULLING UP THE SLIDE.

OOPS.

THANK YOU MADAM CHAIR MEMBERS, I'M ENOVIA JOSEPH.

MY COMMENTS AS THEY ALWAYS ARE, ARE IN THE CONTEXT OF TITLE VI OF THE CIVIL RIGHTS ACT OF 1964, WHICH PROHIBITS DISCRIMINATION BASED ON RACE, COLOR, AND NATIONAL ORIGIN AS RELATES TO YOUR JUNE, 2025 SERVICE CHANGES.

I JUST WANTED TO REMIND YOU THAT THE ROUTES THAT ARE NORTH OF US, 180 3 NORTHEAST CORNER ARE INFREQUENT, UNRELIABLE, AND DISCONNECTED.

YOU'LL SEE THAT I SUBMITTED THESE COMMENTS ON SENATE BILL 6 8 9, WHICH WAS THE DIVERSITY, EQUITY AND INCLUSION BILL TO SPECIFICALLY REQUEST THE ELIMINATION OF THOSE OFFICES.

AS YOU ARE WELL AWARE, JACQUELINE EVANS, YOUR EQUITY OFFICER, HAS NEVER EVER STATED ANYTHING ABOUT THE 60 MINUTE BLACK BUS ROUTES.

BLACK PEOPLE WAIT 10 TIMES LONGER THAN SOUTHWEST AND CENTRAL AUSTIN WHITES.

AND I WANT YOU TO RECOGNIZE THAT YOUR SYSTEM MAP IS ONE OF THE MOST HONEST THINGS THAT I USE WHEN I TESTIFY.

SO EVEN THOUGH THE MEMBERS DON'T KNOW WHERE THE ROUTES GO, THEY ACTUALLY UNDERSTAND MONEY, THEY UNDERSTAND THE FEDERAL REGULATIONS AND THEY UNDERSTAND THAT 60 MINUTES IS A WHOLE LOT LONGER THAN 10.

AS IT RELATES SPECIFICALLY TO YOUR UPDATES FOR THE OPERATIONS COMMITTEE AS WELL AS THE FINANCE COMMITTEE.

I WOULD JUST REMIND YOU THAT ON NOVEMBER 18TH, ACTUALLY NOVEMBER 14TH, 2018 IS WHEN YOU ACTUALLY APPROVED YOUR CODE OF ETHICS, WHICH SAYS THAT YOU'LL OPERATE WITH INTEGRITY.

INTEGRITY IS ABOUT 13 TIMES IN YOUR BOARD PACKET TODAY.

ON THE RIGHT

[00:15:01]

ON THE LEFT SIDE IS FROM 2017 AND SPECIFICALLY MR. DIETER WAS ACTUALLY INTERVIEWED IN THAT PARTICULAR ARTICLE IN AUSTIN CHRONICLE.

AND HE SAID SUPPORTERS OF THE PLAN, INCLUDING CAP METRO ITSELF, ACKNOWLEDGE THAT EVERY POLICY HAS CERTAIN CASUALTIES.

THOSE CASUALTIES ARE AFRICAN-AMERICANS.

I WOULD JUST LIKE TO ASK YOU TO RECOGNIZE THAT YOU NEED TO DO SOMETHING ABOUT DOGS ON BUSES.

THIS IS YESTERDAY, AN AGGRESSIVE DOG.

YOU SEE THE GENTLEMAN BEHIND, BEHIND THAT GENTLEMAN IS A DOG SITTING ON THE SEAT.

YES, I DID SHARE THIS PHOTO WITH THE OPERATOR.

I TOLD THE OPERATOR AND HE DID NOTHING.

I GOT OFF THE BUS AS DID THE DOGS AT SOUTH FIRST STREET AND STANE.

AND SO WHAT I WANT YOU TO UNDERSTAND IS THAT YOU HAVE A MODUS OPERANDI WHICH SAYS YOU SAY ONE THING, DO ANOTHER DOCUMENT WHAT IS SAID TO FOOD THE FEDS, AND THEN YOU GET THE FEDERAL FUNDING.

YOU'LL SEE THAT THE OPERATIONS COMMITTEE IS SUPPOSED TO BE IN CHARGE OF GIVING YOU RECOMMENDATIONS RELATED TO SAFETY.

DURING YOUR LAST BOARD MEETING, THERE WAS A RECOMMENDATION TO PUT MUZZLES ON DOGS BECAUSE RIGHT NOW, EVEN THOUGH YOU HAVE SIGNS THAT SAY NO PETS ALLOWED, THERE IS NO WAY FOR THE DRIVERS TO ENFORCE WHETHER IT'S A PET OR WHETHER IT'S A SERVICE ANIMAL.

THIS IS JUST ONE PICTURE FROM YESTERDAY.

A BULLDOG, AN AGGRESSIVE DOG GOT ON AFTER THAT, PUPPIES GET ON, PEOPLE HOLD THE DOGS THEY'RE IN.

IT IS JUST OUT OF CONTROL, BUT THE OPERATORS HAVE NO WAY OF DOING ANYTHING ABOUT IT.

I WANT YOU TO RECOGNIZE AS WELL THAT IT SAYS THAT THE OPERATIONS COMMITTEE IS IN CHARGE OF ENFORCING TITLE SIX COMPLIANCE.

I WANT YOU TO RECOGNIZE JUST TODAY AT HEB HANCOCK SHOPPING CENTER, YOU HAVE A STANDBY BUS, BUT THERE'S NO Q BUS AT NORTH LAMAR TRANSIT CENTER.

THERE ARE NO LIGHTS AT NORTH LAMAR TRANSIT CENTER AND THERE'S NO WAY FOR ANYONE TO KNOW WHEN THE BUS IS COMING OTHER THAN NEAR UT BY THE STADIUM.

AND SO I WANT YOU TO RECOGNIZE THE SYSTEM IS DISCRIMINATORY, IT IS INEQUITABLE, AND YOU ARE WELL AWARE OF THAT.

I WANT YOU TO RECOGNIZE AS WELL THAT YOUR OWN POLICY STATES THAT YOU'LL COMPLY WITH FEDERAL, STATE, AND LOCAL LAWS.

HOWEVER, YOU HAVE CONSISTENTLY IGNORED THE REQUESTS THAT I'VE GIVEN YOU.

I WANT TO SAY THANK YOU THAT YOU DID OPEN THE BREAKER IN NORTH LAMAR 8 0 1 METRO RAPID STOP, BUT THERE'S ALWAYS A BUT YOU LEFT 5 8 5 7 OPEN CHINATOWN, MIDBLOCK, STOP.

SO ALL OF THE DRIVERS DON'T STOP THERE.

THAT STOP NEEDS TO BE CLOSED.

I WANT YOU TO RECOGNIZE THAT 2009 IS WHEN YOU HAD THE STUDY FOR NORTH LAMAR 20 MONTHS AND IT TOLD YOU THAT SPECIFICALLY INDIVIDUALS DIE MIDBLOCK.

AND LASTLY, I WILL JUST SAY THAT I'M IN OPPOSITION TO THE $9 MILLION TO TRACK THE BUSES BECAUSE THERE'S A LACK OF TRANSPARENCY.

WAS THAT THE LOWEST BIDDER? WHY DID YOU GO WITH THAT PARTICULAR, UH, VENDOR? AND SO I WOULD JUST ASK YOU TO RECOGNIZE, I'VE BEEN TOLD, UH, NADIA RERA TOLD ME SPECIFICALLY THAT IN 2014 THAT'S WHEN YOU ERECTED THE MIDBLOCK STOP.

BUT I WANT YOU TO RECOGNIZE THAT THE SAFETY STUDY CAME BEFORE THAT.

AND YOU CAN CLOSE THAT STOP AND THEN PUT THE FLAGPOLE BACK AT KRAMER AND NORTH LAMAR.

AND IT DOESN'T COST ANY MONEY.

I'M NOT SURE HOW MANY MORE PEOPLE HAVE TO DIE, BUT YOUR STOP IS NOT 80 A COMPLIANT ON THE NORTHBOUND SIDE EITHER.

IF YOU HAVE ANY QUESTIONS, I'LL GLADLY ANSWER THEM AT THIS TIME.

COMMITTEE UPDATES AND WE HAVE MR. BRETTON HERE TO GIVE US THOSE UPDATES.

YOU'RE WELCOME.

WE HAVE ONE OTHER SPEAKER WHO HAS SIGNED UP.

NEL JOHNSON.

YOU'LL HAVE THREE MINUTES.

WELCOME.

OKAY, GOOD AFTERNOON.

MY NAME IS LYNE JOHNSON AND MY CONCERN IS THE SAFETY OF WHERE I HAVE MOVED THE, UM, METRO PASS FROM WEST NINTH STREET TO GUADALUPE.

IT'S THE SAFETY WHEN Y'ALL FIRST MOVED IT THERE, I WENT THERE TO GET MY MONTHLY TICKET AND I HAD THE WORST EXPERIENCE.

THE DRIVER LEFT ME OFF ON THE RIGHT HAND SIDE, ESCORTED ME ACROSS THE STREET, AND THEN LEFT.

UH, IT WAS NO RAMP.

UH, I DIDN'T KNOW WHERE TO GO, UH, UP Y'ALL HAVE IT UPSTAIRS OR WHATEVER THE ADDRESS.

SO I WALKED UP THERE.

HERE'S THE PROBLEM.

WHEN I GOT THERE, THERE WAS NO SEAT TO SIT THERE.

THERE'S NO RESTROOM FOR ANYONE TO USE.

THERE'S NO WATERS AND WHATEVER.

SO WHAT I'M CONCERNED IS ABOUT THE SAFETY.

I WENT AGAIN, I ALMOST GOT HIT GOING ACROSS THE STREET BECAUSE THE DRIVER LEFT ME THERE AND I HIT TO CROSS

[00:20:01]

THE STREET.

AND WHEN MY PICKUP CAME, THEY PASSED THE BUILDING.

HE GOES WAY DOWN THE STREET.

I HAD TO HOLLER TO CATCH HIS ATTENTION, TO COME BACK TO GET ME.

AND WHEN THEY PUT US THERE, THERE'S NO ROUND FOR SAFETY FOR PEOPLE WITH WHEELCHAIRS OR WALK US TO, TO GO UP TO AND BE ESCORTED.

BUT THEN TO USE THE BATHROOM, I HAD TO GO NEXT DOOR, WHICH WAS A BAR I DON'T DRINK.

THE MAN WAS NICE ENOUGH TO LET ME USE HIS RESTROOM AND GET SOMETHING TO DRINK.

MY CONCERN IS THE SAFETY OF THE PLACE WHERE Y'ALL HAVE FOR US TO PICK UP A MONTHLY PASS.

IT IS DANGEROUS.

PEOPLE FLY THROUGH THERE.

SO WHAT, WHAT IS THE BEST WAY TO DO IT? 'CAUSE A LOT OF PEOPLE DON'T HAVE TELEPHONES TO GET THE MONTHLY PASS OR WHATEVER DO YOU WANNA SAY? UH, THANK YOU FOR BRINGING THIS TO OUR ATTENTION.

WE WILL HAVE, UM, SOMEONE AVAILABLE TO TALK WITH YOU AND HELP RESOLVE THIS.

OKAY? YEAH, BECAUSE, UH, LIKE I SAID, A LADY WAS WITH ME AND SHE WAS IN A WH WHEELCHAIR AND THEY JUST TOOK HER ACROSS THE STREET AND LEFT FOR THERE.

THE ISSUE WAS IT'S NO RAMP FOR, FOR, UH, THOSE WITH WALKERS OR WHEELCHAIR AS WELL AS CAME AS THE SAFETY.

SHE COULD HAVE ROLLED BACKWARDS.

WE DIDN'T KNOW HER WHEELCHAIR HAD STOPS OR WHATEVER.

IT'S THE SAFETY THAT I AM CONCERNED.

AND LIKE I SAID, Y'ALL HAVE, THEY HAVE NO SEAT FOR US.

THEY HAVE NO BATHROOM FOR US TO USE.

WE HAVE TO WAIT AND WHATEVER.

OR GO NEXT DOOR OR FIND SOMEWHERE TO USE.

OKAY, THANK YOU VERY MUCH FOR BRINGING THIS TO OUR ATTENTION.

WE'LL CERTAINLY MAKE SURE WE HAVE A STAFF MEMBER CONNECT WITH YOU.

DO WE HAVE ANYONE ELSE HERE IN THE ROOM TODAY THAT WISHES TO SPEAK ON AN ITEM? IT DOES NOT APPEAR.

SO, UH, THANK YOU EVERYONE FOR YOUR COMMENTS.

NEXT UP WE'LL HAVE OUR BOARD ADVISORY

[IV. Advisory Committee Updates]

WELCOME.

GOOD AFTERNOON EVERYBODY.

AFTERNOON VICE CHAIR ELLIS PRESIDENT AND CEO WATKINS AND MEMBERS OF THE BOARD.

MY NAME IS PETER BRETTON.

I'M THE STAFF LIAISON FOR OUR ADVISORY COMMITTEES.

SINCE LAST MONTH'S UPDATE, OUR ACCESS, CUSTOMER SATISFACTION AND PUBLIC SAFETY ADVISORY COMMITTEES HAVE ALL MET AT EACH COMMITTEE MEETING.

WE HAD TIME SET ASIDE TO MEET WITH APPLICANTS WHO WERE INTERESTED IN THE CURRENTLY OPEN POSITIONS THAT ARE UP FOR APPOINTMENT.

THIS IS A NEW ADDITION TO OUR RECRUITMENT EFFORTS AND I'M VERY EXCITED.

WE HAVE A NUMBER OF EXCELLENT APPLICANTS WHO I AM HOPEFULLY GOING TO SEE ON OUR COMMITTEE SOON.

THE ACCESS ADVISORY COMMITTEE RECEIVED UPDATES ON OUR ETOD PROGRAM, UH, BETWEEN CAP METRO AND THE CITY OF AUSTIN.

FROM ANNA LAMB, OUR MANAGER OF TRANSIT ORIENTED DEVELOPMENT AND LUCY HALL, A SENIOR PLANNER AT THE CITY OF AUSTIN, THE CUSTOMER SATISFACTION ADVISORY COMMITTEE, OOH, SOMEBODY DROPPED A CLASS, UH, RECEIVED AN UPDATE ON OUR TWO NEW CAP METRO RAPID LINES AND THE LAUNCH OF INTRODUCTORY SERVICE BY KELSEY LAIE, COMMUNITY ENGAGEMENT AND INVOLVEMENT MANAGER.

AND THEN THE PUBLIC SAFETY ADVISORY COMMITTEE RECEIVED AN UPDATE ON SUBCOMMITTEE ACTIVITIES BY MYSELF.

ADDITIONALLY, ON MARCH 20TH, JUST THIS PAST THURSDAY, WE HAD A PROGRAM STRATEGIES AND POLICIES SUBCOMMITTEE MEETING WHERE WE DISCUSSED THE 12TH ROUND OF POLICE DEPARTMENT POLICIES.

ALL MATERIALS FOR OUR SUBCOMMITTEE MEETINGS ARE CURRENTLY AVAILABLE ON OUR PUBLIC INPUT WEBPAGE AT CAP, UH, PUBLIC INPUT.COM/CAP, METRO PUBLIC SAFETY, ALL ONE WORD OVER EMAIL.

WE ALSO SHARED INFORMATION WITH THE CUSTOMER SATISFACTION AND ACCESS COMMITTEES ABOUT THE PROPOSED JUNE, 2025 SERVICE CHANGES.

AND WE ALERTED ALL OF OUR COMMITTEE MEMBERS TO THE CHANGES TO OUR FAIR PAYMENT SYSTEM THAT WENT INTO EFFECT AT THE START OF THIS MONTH.

THANK YOU VERY MUCH.

THAT'S ALL I HAVE FOR THIS MONTH.

PLEASE LEMME KNOW IF YOU HAVE ANY QUESTIONS, ANY QUESTIONS FROM THE BOARD MEMBERS.

IT DOES NOT APPEAR SO THANK YOU.

THANK YOU VERY MUCH.

APPRECIATE THAT UPDATE.

NEXT WE WILL HEAR OUR

[V. Board Committee Updates]

REGULAR BOARD COMMITTEE UPDATES AND CHITO VELA, OUR CHAIR OF OPERATIONS COMMITTEE.

I THINK YOU'RE THE FIRST ONE UP.

RIGHT.

UH, THANK YOU.

UH, UH, VICE CHAIR ELLIS, UH, THE, UH, CAPITAL METRO OPERATIONS COMMITTEE MET, UH, WE SENT A HANDFUL OF ITEMS OVER TO THE CONSENT AGENDA AND APPROVED, UH, A HANDFUL OF OTHER ITEMS THAT WILL NOT BE ON THE CONSENT AGENDA, BUT A COUPLE OF THEM RELATED TO THE NORTH BASE, UH, OPERATIONS CENTER, WHICH WILL THE FULL BOARD WILL BE, UH, CONSIDERING.

UH, AND THEN WE HEARD THE OPERATIONS REPORT, UH, WHICH AGAIN, UH, CONTINUING TO MOVE IN THE RIGHT DIRECTION, ESPECIALLY SPECIFICALLY WITH REGARDS TO RIDERSHIP GETTING PRETTY CLOSE TO, UH, THE, UH, UH, PRE PANDEMIC, UH, NUMBERS, UH, AND, UH, CHUGGING ALONG.

HAD

[00:25:01]

GOOD DISCUSSIONS, UH, ABOUT THE METRICS AND ABOUT WHAT OTHER POSSIBLE METRICS WOULD BE, UH, UH, HELPFUL TO THE BOARD IN UNDERSTANDING HOW WE'RE DOING.

UH, BUT THAT'S ABOUT, UH, IT FOR THE SUMMARY OF OUR MEETING.

FANTASTIC, THANK YOU.

NEXT UP WE HAVE CHAIR OF FINANCE, AUDIT AND ADMINISTRATION, WHICH IS CHAIR HARRIS, AND YOU ALSO WILL BE ABLE TO SPEAK ABOUT THE CAMPO UPDATE.

UH, THANK YOU VICE CHAIR.

UH, THE FINANCE AUDIT AND ADMINISTRATION COMMITTEE MET ON WEDNESDAY, MARCH THE 12TH.

UH, IN ADDITION TO APPROVING THE MINUTES, WE ALSO APPROVE THE, UH, RESOLUTION, UPDATING THE, UH, CHARTER STATEMENT FOR THE FINANCE AUDIT AND ADMINISTRATION COMMITTEE, AS WELL AS APPROVING A, UH, RECOMMENDED CHANGES TO THE CAPITAL METRO ACQUISITION POLICY TO INCORPORATE RECENTLY REVISED FDA THIRD PARTY, UH, CONTRACTING GUIDANCE.

AND IN ADDITION TO THAT, WE ALSO RECEIVED, UH, A INTERNAL AUDIT STATUS UPDATE AND A FINANCE, UH, STATUS REPORT AS OF DECEMBER 24.

AND ALSO DISCUSSED THE, UH, INTERNAL AUDIT ADVISORY PROJECT, UH, AS PART OF THE SAFETY MANAGEMENT PROGRAM.

AND WE ADJOURNED AT 1130 THAT DAY.

UH, IN ADDITION, CAMPO DID NOT MEET, UH, UH, THIS MONTH.

THAT MAKES THAT UPDATE FAIRLY EASY.

THE OTHER ONE WE HAVE ON THE LIST IS AUSTIN TRANSIT PARTNERSHIP UPDATE, BUT WITH CHAIR ILION OUT TODAY, WE'RE GONNA SKIP THAT ONE.

AND HERE ANY UPDATES WE NEED AT THE NEXT, UH, CAP METRO BOARD MEETING, I WOULD SUGGEST IF FOLKS WANNA SEE, UM, WHAT THEIR LAST MEETING ENTAILED TO GO AHEAD TO THE A TP WEBSITE AND FIND THAT INFORMATION.

WE WILL NOW CONTINUE ON TO OUR CONSENT

[VI. Consent Items]

ITEM AGENDA.

WERE POSTED FOR ACTION ON SEVEN ITEMS TODAY.

BOARD MEMBERS, YOU'VE HAD A CHANCE TO REVIEW THOSE.

ARE THERE ANY BOARD MEMBERS WHO WISH TO REMOVE AN ITEM FROM THE CONSENT AGENDA AND HAVE IT CONSIDERED AS A REGULAR, A REGULAR ACTION ITEM TODAY? IT DOES NOT APPEAR ANY BOARD MEMBERS WANT TO CHANGE THE CONSENT AGENDA.

I WILL ENTERTAIN A MOTION AND SECOND TO APPROVE OUR POSTED CONSENT AGENDA.

MOTION TO APPROVE.

SECOND.

OKAY, MADE BY BOARD MEMBER BENGAL, SECONDED BY, UH, BOARD MEMBER STRATTON.

ALRIGHT, LET'S GO AHEAD AND TAKE A VOTE.

ALL IN FAVOR OF APPROVING THE CONSENT AGENDA ITEMS SAY AYE.

ACTION ITEMS. WERE POSTED FOR ACTION ON FOUR ITEMS TODAY, STARTING WITH THE PROPOSED JUNE, 2025 SERVICE CHANGES.

I SEE BOTH OUR MEMBERS REMOTE HAVE VOTED TO APPROVE ANYONE OPPOSED TO APPROVING THIS CONSENT AGENDA.

IT APPEARS ALL IN FAVOR HAVE APPROVED THIS ITEM.

WE WILL NOW MOVE ON TO TODAY'S

[VII.1. Approval of a resolution authorizing the President & CEO, or her designee, to implement the June 2025 Service Changes. Memo: Updates on the Proposed June 2025 Service Changes (March 17, 2025)]

JORDAN MCGEE IS HERE TO PRESENT THAT ITEM.

GOOD AFTERNOON, VICE CHAIR ELLIS, MEMBERS OF THE CAP METRO BOARD AND DEPUTY CEO.

KERRY BUTCHER.

I AM JORDAN MCGEE.

I'M A SENIOR PLANNER WITH CAP METROS PLANNING DEPARTMENT, AND TODAY I'LL BE PRESENTING THE JUNE, 2025 SERVICE CHANGES WORKING.

NO, CHECK THE BUTTON ON THE SIDE.

JORDAN? NO, THE BUTTON ON THE SIDE OF THE ON.

I'LL ADVANCE FOR YOU, JORDAN.

PERFECT.

UM, STARTING WITH A BRIEF OVERVIEW OF OUR SERVICE CHANGE PROCESS, SERVICE CHANGES, UH, PROVIDE CAP METRO AN OPPORTUNITY TO ADJUST ITS SERVICES TO MEET THE NEEDS OF CUSTOMERS AND EFFICIENTLY USE OUR RESOURCES.

THIS PROCESS IS GOVERNED BY OUR BOARD APPROVED SERVICE STANDARDS AND GUIDELINES, UM, WHERE WE LOOK AT IDENTIFYING ISSUES, DEVELOPING A PROPOSAL, AND ENGAGING THE COMMUNITY AND REGIONAL PARTNERS THROUGHOUT.

SERVICE CHANGES ARE TYPICALLY DONE, UH, THREE TIMES A YEAR IN JANUARY, JUNE AND AUGUST, COINCIDING WITH LOCAL SCHOOL AND UNIVERSITY CALENDARS.

UH, TODAY WE'LL BE COVERING THE JUNE SERVICE CHANGES, ALTHOUGH THE AUGUST SERVICE CHANGES JUST AROUND THE CORNER.

SO YOU MAY SEE SOME OVERLAP IN COMMUNICATION AND ENGAGEMENT AS WE GET THE WORD OUT.

UM, THROUGH VARIOUS STAGES OF THE SERVICE CHANGE PROCESS.

AND IN THE INTERIM MONTHS BETWEEN SERVICE CHANGES, UH, CAP METRO CONTINUOUSLY SEEKS AND INVITES, UM, ENGAGEMENT AND FEEDBACK FROM THE COMMUNITY ON A DAY-TO-DAY BASIS.

WE MONITOR SERVICE, UM, LOOK AT TRENDS AND RESPOND TO CUSTOMER CARE REPORTS, UM, AND WORK WITH OUR STAKEHOLDERS AND PARTNERS TO GUIDE FUTURE SERVICE CHANGES.

RECOMMENDATIONS.

UH, TO SUMMER SERVICE LEVELS ON UT SHUTTLES AND SCHOOL TRIPS ON LOCAL ROUTES.

AND THE PROPOSED CHANGES FOR JUNE, 2025 ARE FOCUSED ON MINOR AND ROUTINE ADJUSTMENTS TO SUPPORT DAY-TO-DAY SERVICE AND MATCH SCHOOL CALENDARS.

SO AS STUDENTS HEAD OUT, UM, FOR THE SUMMER BREAK, WE PROPOSE A TYPICAL TRANSITION,

[00:30:02]

AND ONCE A SCHOOL YEAR PICKS BACK UP IN THE FALL, THESE SERVICES WOULD RETURN IN FULL SPRING.

AND TO IMPROVE ON-TIME PERFORMANCE AND RELIABILITY, SELECT ROUTES WILL RECEIVE MINOR SCHEDULE ADJUSTMENTS, UM, FOR THEIR SCHEDULES, UM, WHICH I'LL GO OVER IN THE NEXT SLIDE.

AND IF APPROVED, THESE CHANGES WOULD BE IMPLEMENTED ON SUNDAY, JUNE 1ST WITH UT UT ROUTES, UM, TRANSITIONING ON THURSDAY, JUNE 5TH.

AND DURING THE ENGAGEMENT PERIOD, UH, CAP METRO STAFF RECEIVED, UM, FEEDBACK FROM THE COMMUNITY REQUESTING MORE DETAILS ON THE PROPOSED MINOR SCHEDULE ADJUSTMENTS.

THE DETAILS ON THESE SCHEDULE ADJUSTMENTS HAVE BEEN ADDED, UM, TO OUR WEBSITE AND ARE, UM, COVERED IN AN OVERVIEW ON THE SLIDE HERE.

SPECIFIC SCHEDULE ADJUSTMENTS ARE DETERMINED, UH, LATER IN THE, IN THE SERVICE CHANGE PROCESS TO MORE ACCURATELY RESPOND, UH, TO EVOLVING TRAFFIC CONDITIONS IN CONSTRUCTION THROUGHOUT THE REGION.

AND TAKING A LOOK AT THE, UM, PROPOSED MINOR SCHEDULE ADJUSTMENTS.

THESE INCLUDE, UM, MINOR TWEAKS SUCH AS MODIFYING THE TOTAL SCHEDULE, TIME PER ROUTE, ADJUSTING LAYOVER, TIME POINT LOCATIONS, UM, POTENTIALLY ADDING A TRIP OR TWO, AS WELL AS MINOR ROUTING ADJUSTMENT AND UPDATED STOPS.

AND ONE OF THE MORE NOTABLE, UM, MINOR SCHEDULE ADJUSTMENTS FOR THE SERVICE CHANGE IS ADJUSTING RAPID 8 0 1 AND 8 0 3 TO A TIME POINT, UM, BASED SYSTEM.

SO FOR THIS CHANGE, UM, RAPID 8 0 1 AND 8 0 3 WOULD FOLLOW A SCHEDULE WITH TIME POINTS, UH, TO MORE SEAMLESSLY ALLOW CUSTOMERS TO TRANSFER THROUGHOUT, UM, THE SYSTEM.

THESE ROUTES CURRENTLY OPERATE ON A HEADWAY BASED SCHEDULE, UM, WHERE OPERATORS FOCUS ON MAINTAINING THEIR SPACE FOR THE ROUTE WITHOUT SPECIFICALLY, UM, A SCHEDULE TO DO SO.

WITH THIS CHANGE, UM, THESE ROUTES WILL STILL MAINTAIN THE SAME FREQUENCY, UM, MAINTAIN SPACING, BUT NOW HAVE A SCHEDULE TO ALLOW THOSE TRANSFERS.

NEXT, I BEEN LOOKING AT AN OVERVIEW OF OUR OUTREACH AND PUBLIC FEEDBACK FOR THIS PERIOD.

UH, CONDUCTING OUTREACH IS A KEY, UM, PART OF OUR SERVICE CHANGE PROCESS TO UNDERSTAND AND BALANCE, UH, CUSTOMERS NEEDS WITH OUR, UM, RESOURCES.

SO THROUGH THIS PROCESS, UM, WE CONDUCTED, UM, MEETINGS WITH STAKEHOLDERS, MEMBER CITIES, UM, SENT OUT EMAILS, OPERATOR NOTICES, AND HAD A COMMENT BOX ON OUR WEBSITE WHERE WE, UM, HEARD FROM THE COMMUNITY THE REQUEST FOR MORE DETAILS, UM, FOR THE SCHEDULE ADJUSTMENTS.

UM, AND LOOKING AHEAD, UM, WE ALSO WILL, UM, CONDUCT ENGAGEMENT TO GET THE WORD OUT ON, UM, THE SPECIFIC IMPLEMENTATION, UM, AS WE GET CLOSER TO THE JUNE 1ST DATE IN COLLABORATING WITH OUR REGIONAL, UM, PARTNERS IS A KEY WAY THAT WE CONDUCT OUR SERVICE CHANGE PROCESS AND OVERALL ACHIEVE, UM, OUR AGENCY'S VISION.

TOGETHER WE ADDRESS CONCERNS AND ENSURE THAT THE SERVICE REFLECTS REGIONAL FEEDBACK AND CONDITIONS.

UM, RECENT INITIATIVES, INCLUDING THE LAUNCH OF PICKUP DECKER THROUGH THE TRAVIS COUNTY TRANSIT DEVELOPMENT PLAN AND THE EXPANSION OF PICKUP LEANDER HAVE GARNERED VERY POSITIVE FEEDBACK FROM THE COMMUNITY.

AND OUR REGIONAL PARTNERS AND STAFF CONTINUE TO ENGAGE WITH OUR REGIONAL PARTNERS, UH, TO DISCUSS SCHEDULING AND SERVICE PLANNING NEEDS IN THE NEAR TERM AND LONG TERM, UM, UNDERSTANDING FEEDBACK, UM, LOOKING AT, UM, NEAR TERM AND LONGER TERM, UM, SCENARIOS, MODELING THOSE SCENARIOS, UM, AND CONTINUING TO ENGAGE THROUGHOUT THE PROCESS.

AND LOOKING AHEAD OF FUTURE SERVICE CHANGES, UM, CAN INCLUDE MORE SUBSTANTIAL SERVICE ADJUSTMENTS AND VARIOUS SCENARIO OPTIONS, UM, WILL BE CONSIDERED AS PART OF OUR ONGOING TRANSIT PLAN 2035 PROCESS.

UM, THIS PLAN IS UNDERWAY TO EVALUATE OUR ENTIRE SYSTEM AND WE'LL YIELD AN INITIAL DRAFT PLAN, UM, FOR WHICH CAT MITCHELL WILL ENGAGE THE COMMUNITY THROUGHOUT THE CENTRAL TEXAS REGION, UH, CULMINATING IN PHASED RECOMMENDATIONS, UM, FOLLOWING THE PLAN'S ADOPTION.

UM, LATER THIS YEAR, A SERIES OF SERVICE CHANGE PROPOSALS WILL FOLLOW, UM, AND DURING EACH SERVICE CHANGE PROCESS, KENT METRO WILL ENGAGE THE COMMUNITY AND CONDUCT THE BOARD APPROVAL PROCESS FOR EACH SERVICE CHANGE.

AND WITH THAT, I'D LOVE TO ANSWER ANY QUESTIONS THAT YOU MAY HAVE.

DO WE HAVE ANY QUESTIONS FROM BOARD MEMBERS ON THAT ITEM? I CAN'T SEE THE FOLKS ON THE, ON THE REMOTE LOGIN.

JUST SPEAK UP BOARD MEMBERS, CADRE AND VELA, IF YOU HAVE ANY QUESTIONS.

UH, CHAIR? I DO HAVE A, A QUESTION.

OKAY, GO AHEAD.

[00:35:02]

UH, JUST OUTTA CURIOSITY ON THE ADJUSTING THE 8 0 1 AND 8 0 3, WHAT ARE THE KIND OF THE, THE, THE ADVANTAGES AND DISADVANTAGES OF THE, OF A HEADWAY BASED SCHEDULE VERSUS A A, A TIME A TABLE BASED, UH, SCHEDULE? YEAH, ABSOLUTELY.

THAT'S A GREAT QUESTION.

SO, UM, FOR HEADWAY BASED FREQUENCIES FOR RAPID 8 0 1 AND 8 0 3, THAT REALLY ENCOURAGES AN OPERATOR TO, UM, LOOK AT WHERE VEHICLES ARE POSITIONED ALONG THE ROUTE AND SPACE THEMSELVES ACCORDINGLY.

UM, SO THROUGH THAT THEY CAN MONITOR AND A CUSTOMER CAN MORE, UH, RELIABLY HIT THOSE, UM, 10 MINUTE FREQUENCIES.

UM, THE DOWNSIDE IS THEY DON'T HAVE A DEDICATED SCHEDULE TO WHERE THEY CAN MAKE THAT TRANSFER OR PLAN THEIR TRIP AHEAD.

SO THEY WOULD, UM, GO TO THE BUS STOP AND EXPECT THAT, UM, A BUS WOULD ARRIVE WITHIN THE 10 MINUTES.

UM, FOR A SCHEDULE BASED, UM, A TIME POINT BASED SCHEDULE, THEY HAVE THAT MORE DEDICATED SCHEDULE AND THE OPERATORS COULD, UM, STILL MAINTAIN THEIR SPACE, UM, AND, AND USE THE TIME POINTS, UH, TO ALLOW MORE EASILY, MORE EASILY, EASILY, UM, BASED THEIR, UH, TRIP THROUGH THE DAY THROUGH THAT SCHEDULE.

UH, AND IT, DOES IT BECOME MORE DIFFICULT? 'CAUSE AGAIN, I MEAN, I KNOW SCHEDULES ARE DISRUPTED EVERY DAY WITH TRAFFIC OR WITH WHATNOT.

DOES IT BECOME MORE DIFFICULT TO ADJUST WHEN YOU'RE ON THAT TIME, UH, POINT SCHEDULE AS OPPOSED TO THE, THE, THE HEADWAYS TYPE SCHEDULE? UM, WHEN TRAFFIC, UM, CONDITIONS DO OCCUR, UM, WE DO HAVE AN OPERATIONS CONTROL CENTER THAT, UH, CAN COMMUNICATE WITH OPERATORS TO ADJUST SERVICE AS NEEDED.

AND, UH, AND IS THIS, UH, JUST OUTTA CURIOSITY, IS THIS A STAFF KIND OF DRIVEN, UH, CHANGE OR IS THIS ALSO CUSTOMER INPUT IN TERMS OF LIKE, HEY, YOU KNOW, I I NEED TO BE AT THIS STOP BY, YOU KNOW, SUCH AND SUCH TIME TO BE ABLE TO CATCH THAT, THAT, THAT TRANSFER? YEAH, THAT'S A GREAT QUESTION.

SO THIS IS FEEDBACK WE RECEIVED, UM, FROM THE COMMUNITY AS WELL AS, AS WELL AS OUR OPERATORS.

UM, AND AS A STAFF RECOMMENDATION THAT WE, UM, HAVE SEEN TO MORE EASILY CATCH THAT SERVICE PLAN YOUR DAY AHEAD, UM, AND ALSO HAVE MORE CONSISTENCY, UM, FROM AN OPERATOR TRAINING PERSPECTIVE COMPARED TO OTHER ROUTES.

I GUESS HEADWAYS REQUIRE A LITTLE BIT OF KIND OF JUDGMENT AND SUBJECTIVITY AND, UH, AND, AND WHATNOT, HUH? MM-HMM .

ALRIGHT.

NO, THAT'S, UH, THOSE ARE MY QUESTIONS.

THANK YOU VERY MUCH.

ARE THERE ANY OTHER QUESTIONS ON THIS TOPIC? I SEE BOARD MEMBER STRATTON HAS HIS MIC ON.

UH, THANK YOU JORDAN.

GREAT PRESENTATION.

APPRECIATE THE UPDATE.

UH, JUST CURIOUS KIND OF ALONG, UH, UH, UH, CHAIRMAN, UM, UH, VALE'S, UH, QUESTION, UH, MY CURIOSITY IS, IS PEAKED ABOUT, UM, ARE DO WE HAVE OTHER, OTHER ROUTES THAT, THAT WE USE THAT ARE CURRENTLY HEADWAY VERSUS TIME-BASED? YEAH.

UM, RAPID 8 0 1 AND 8 0 3 ARE ONLY HEADWAY BASED, UM, ROUTES HISTORICALLY.

AND THOSE WERE, UM, SELECTED DUE TO THEIR FREQUENCY AT ONLY, UH, 10 MINUTES THROUGHOUT THE DAY.

SO WHEN YOU HAVE MORE FREQUENCY, YOU HAVE MORE CAPABILITY OF DOING A SERVICE LIKE THAT.

UM, ONCE YOU START LOOKING AT, UM, OTHER FREQUENCIES, A SCHEDULE WORKS BEST FOR THOSE TRANSFER OPPORTUNITIES.

YEAH, IT, IT SOUNDS LIKE IT.

AND FROM FEEDBACK, AND IT SOUNDS LIKE WE'RE WE'RE BEING MORE, UH, PROACTIVE TO THE CUSTOMER.

THIS IS NOT SOMETHING WE, WE NORMALLY, UH, DO AT A, AT A SERVICE CHANGE STANDPOINT AND TIMING POINT.

WE DON'T USUALLY MAKE A, A DECISION LIKE THIS, BUT IT SOUNDS LIKE SOMETHING THAT'S GONNA BE VERY RESPONSIVE TO THE CUSTOMER NEEDS.

AND I KNOW I, I'VE SEEN SOME, SOME FEEDBACK FROM FOLKS THAT SAID THAT THEY GET RATHER FRUSTRATED THAT 10 MINUTE WINDOW, GREAT, BUT IT'S ONLY AS GREAT AS THEIR ABILITY TO PROVIDE THAT CONNECTION, WHETHER YOU'RE COMING OFF THE TRAIN OR YOU'RE COMING OFF ANOTHER BUS ROUTE.

IT DOESN'T DO YOU MUCH GOOD IF YOU'RE MISSING THAT.

SO THIS, I THINK THIS IS GONNA BE REALLY IMPORTANT AND A POSITIVE FOR THE, THE COMMUNITY AND, AND THOSE WHO'VE, UH, REACHED OUT TO US AND SAID, HEY, CAN YOU PLEASE GIVE US THAT CONSISTENCY? SO THANK, THANK YOU VERY MUCH, APPRECIATE THE, THE STAFF BEING RESPONSIVE TO OUR, UH, TO OUR COMMUNITY'S NEEDS.

ANY FURTHER QUESTIONS? IT APPEARS THAT ALL QUESTIONS HAVE BEEN ANSWERED.

WE ARE SET FOR APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HER DESIGNEE TO IMPLEMENT THE JUNE, 2025 SERVICE CHANGE.

DO I HAVE A MOTION MADE BY MEMBER STRATTON? SECONDED BY, UH, MEMBER ROSS? ALL IN FAVOR SAY AYE.

INCLUDING OUR REMOTE FOLKS.

ANYONE OPPOSED TO THIS MOTION? I SEE NONE.

I WOULD CALL THAT APPROVED.

APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HER DESIGNEE TO AMEND THE CAP METRO ACQUISITION POLICY TO INCORPORATE INFORMATION FROM THE RECENTLY REVISED FTA THIRD PARTY CONTRACTING GUIDANCE FTA CIRCULAR

OUR NEXT ITEM IS

[VII.2. Approval of a resolution authorizing the President & CEO, or her designee, to amend the CapMetro Acquisition Policy to incorporate information from the recently revised FTA Third-Party Contracting Guidance (FTA Circular 4220.1G) and revise guidelines to align with industry standards.]

[00:40:01]

4 2 2 0 0.1 G AND REVISED GUIDELINES TO ALIGN WITH INDUSTRY STANDARDS.

AND WE HAVE MOHAMED ABDULLAH JOINING US TODAY FOR THE PRESENTATION.

GOOD AFTERNOON.

UH, VICE CHAIR ELLIS, BOARD MEMBERS PRESIDENT AND CEO MS. WATKINS, DEPUTY CEO MS. BUTCHER.

I'M MOHAMED ABDULLAH, VICE PRESIDENT OF PROCUREMENT AND CHIEF CONTRACTING OFFICER.

UM, AS YOU HEARD, UH, COMMITTEE CHAIR HARRIS, WE PRESENTED THIS ITEM TO FINANCE AND AUDIT COMMITTEE ON 12TH OF THIS MONTH.

UM, AND, UM, YOUR PACKETS, WHICH, UH, WHICH WERE SENT OUT TO YOU, HAD A RED LINE VERSION OF THE POLICY, A, UH, CLEAN COPY OF THE POLICY IN ASSEMBLY.

AND, AND I ALSO HAVE A VERY SHORT PRESENTATION TO GO OVER SOME OF THE CHANGES.

UM, AS YOU ALL KNOW, ON JANUARY 17TH, UH, FDA HAD REVISED THEIR, UH, CIRCULAR THIRD PARTY CIRCULAR, WHICH WAS KNOWN AT THE TIME FOR TWO 20.1 F.

AND NOW IT HAS BEEN CHANGED TO ONE G.

AND SO WE ENSURED THAT OUR POLICY IS IN LINE WITH THE NEW CIRCULAR, A BULK OF THE CHANGES AND THE POLICY WE CHANGED FROM CAPITAL METRO TO CAP METRO, THAT'S THE BRANDING.

SO THAT'S WHAT YOU WOULD SEE AS A BULK, BULK OF THE INFORMATION BEING CHANGED.

UM, WE ALSO MADE, UH, ENSURE THAT SOME OF OUR PRACTICES DURING COVID CHANGED AND OUR POLICY HAD NOT BEEN CHANGED.

SO FOR INSTANCE, WE USED TO RECEIVE HARD COPY PROPOSALS EARLIER.

NOW WE GET EVERYTHING ELECTRONICALLY AND HOW THEY SUBMITTED ELECTRONIC.

THAT INFORMATION HAS BEEN CORRECTED IN THE POLICY AS WELL TOO.

UM, IN PROCUREMENT IT'S 95% PAPER FREE NOW, BY THE WAY.

UM, SOME, SOME OF THE CHANGES WHICH WERE MADE IN THE CIRCULAR RELATED TO BUY AMERICA BY AMERICAN ADVANCE PAYMENT, UH, WE MADE THOSE CHANGES.

THERE'S A CHAPTER IN OUR POLICY WHICH TALKS ABOUT INVESTMENT RECOVERY.

WE ENSURED THAT WE, UH, ADDED THE PROPER DEFINITION IN THAT CHAPTER AND NOW IT'S BEEN UPDATED IN THERE.

UM, IN ADDITION TO ALL THESE CHANGES WHICH WE MADE IN ACCORDANCE WITH THE FDA CIRCULAR, WE ARE ALSO REQUESTING THE BOARD TO INCREASE OUR, UH, PROCUREMENT THRESHOLD.

AS OF TODAY, THE PROCUREMENT THRESHOLD TO BRING ANY ITEM TO THE BOARD IS $150,000 PER YEAR.

WE ARE REQUESTING THE BOARD TO DO INCREASE THAT TO $250,000.

AND WHILE WE ARE DOING THAT THING, WE ALSO DID BENCHMARKING.

AND THESE FOUR AGENCIES, A TP, CHICAGO TRANSIT, HOUSTON AND KANSAS, THEY ALREADY ARE AT THAT MARK AND MANY OTHERS WE SPOKE TO, THEY ARE IN THE PROCESS OF REVISING THEIRS AS WELL TOO, AND GO TO THE RESPECTIVE BOARDS.

WE ALSO DID AN, AN, UH, AVERAGE OF LAST THREE YEARS FOR THAT THRESHOLD.

UH, EACH YEAR THE AVERAGE IS ABOUT 10 PROCUREMENTS, WHICH WE BRING TO THE BOARD WITHIN THAT RANGE.

UH, WE ALSO MADE CHANGE TO EMERGENCY PROCUREMENT.

UH, WE RAISED THE THRESHOLD FOR EMERGENCY SIGNATURE FROM EVP OR PRESIDENT CEO FROM 50,000 TO A HUNDRED THOUSAND AS WELL TOO.

AND AGAIN, WE DID THE BENCHMARKING AND OTHERS, GIVE OR TAKE, HAVE A IDENTICAL WAY WHAT WE ARE, UH, DOING IN OUR POLICY.

NEXT.

UM, THIS WAS A, JUST A CLARITY IN THE, IN THE POLICY.

UH, WE ALWAYS HAD A ZERO TOLERANCE, UH, IN PROCUREMENT DEPARTMENT FOR GRATUITIES.

WE ENSURED THAT THE LANGUAGE IS NOT AMBIGUOUS AT ALL, SO IT HAS BEEN CLARIFIED, UH, IN THE POLICY.

NOW, NEXT, UM, THIS WAS A LANGUAGE WAS A PROTEST AND DISPUTE CAME OUT IN THE CIRCULAR, UM, THE NEW CIRCULAR.

SO WE ENSURED, WE ADJUSTED OUR, UH, POLICY ACCORDINGLY.

AND THIS IS FINALLY IS OUR ASK, UH, THAT WE ARE REQUESTING THE BOARD TO CHANGE ONE 50 TO TWO 50 PER YEAR.

AND LAST BUT NOT LEAST IS THAT FOR THE TRANSPARENCY.

EVERY CONTRACTS, WHICH WE DO, ANY FORMAL CONTRACTS AND ANY MODS WE DO, IT'S ON CAPITAL METRO'S, UH, WEBSITE.

AND HERE'S THE LINK.

SO EVERYTHING'S OUT THERE FOR ANYBODY'S VIEW.

WITH THAT, I'LL BE HAPPY TO ANSWER ANY QUESTIONS.

THANK YOU FOR THE PRESENTATION.

DO WE HAVE ANY QUESTIONS FROM BOARD MEMBERS? IT DOES NOT APPEAR, SO I DO SEE BOARD MEMBER VELA AND CADRE ON THE SCREEN.

SO UNLESS YOU RAISE YOUR HAND, I'M GONNA ASSUME YOU DON'T HAVE ANY QUESTIONS EITHER ON THIS ITEM.

ALRIGHT, I HAVE ALREADY READ THE LANGUAGE INTO THE RECORD.

SO, ALL IN FAVOR OF APPROVING ACTION ITEM NUMBER TWO, SAY AYE.

UH, WE MOTION? I THINK WE NEED A MOTION.

[00:45:01]

A SECOND.

ALL WHO WANTS TO MAKE THE MOTION BOARD MEMBER HARRIS? I'LL SECOND AND SECONDED BY BENGAL.

ALL RIGHT.

ALL IN FAVOR SAY AYE.

INCLUDING THOSE ON THE SCREEN.

ALL OPPOSED SAY NAY.

I DON'T SEE ANY OPPOSITION.

SO WE WILL CALL THAT UNANIMOUS FROM THOSE OF US PRESENT.

APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HER DESIGNEE TO FINALIZE AND EXECUTE A CONTRACT WITH TRAPEZE SOFTWARE GROUP INCORPORATED DBA VTIS FOR REPLACEMENT OF THE CAP METRO COMPUTER AIDED DISPATCH, AUTOMATIC VEHICLE LOCATION, THE CAD SLASH AAV L SYSTEM FOR A TWO YEAR BASE PERIOD, AND THREE ONE YEAR OPTION PERIODS FOR A GRAND TOTAL NOT TO EXCEED THE AMOUNT OF $9,190,649, WHICH DOES INCLUDE A 10% CONTINGENCY.

ITEM NUMBER THREE IS

[VII.3. Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with Trapeze Software Group, Inc., dba Vontas for replacement of the CapMetro computer aided dispatch / automatic vehicle location (CAD/AVL) system, for a two (2) year base period and three (3) one-year option periods for a grand total not to exceed amount of $9,190,649 which includes 10% contingency.]

AND WE HAVE JOINING US, JONATHAN TANZER FOR PRESENTATION.

YEP.

UH, GOOD AFTERNOON.

UH, VICE CHAIR ELLIS, UH, PRESIDENT, CEO WATKINS.

UM, DEPUTY CEO BUTCHER BOARD MEMBERS.

MY NAME'S JONATHAN TANZER.

I'M THE, UH, DIRECTOR OF PRODUCT MANAGEMENT WITH CAF METRO INFORMATION TECHNOLOGY.

AND THIS ITEM TODAY IS TO REPLACE OUR, UM, SYSTEM THAT WE USE TO MANAGE ALL OF OUR, UM, BUS AND AND RAIL, UM, FOR THE VEHICLE LOCATION, PASSENGER COUNTING, UM, DISPATCHING AND OPERATIONS.

UM, SO IT'S A SORT OF INTERFACE BETWEEN THE VEHICLE, UM, OPERATIONS ON THE, ON THE DISPATCH SIDE AND THE OPERATOR USING THE VEHICLE.

UM, THE ORIGINAL SYSTEM WAS PROVIDED BY, UM, CONDUENT, UM, AND IT WAS DONE THROUGH AN RFP BACK IN 2006.

AND WE'VE HAD THE HARDWARE IN OUR BUSES, UH, SINCE 2014 WHEN WE WENT LIVE WITH THE BENCH RAPID LINES.

UH, SO THIS HARDWARE IS JUST END OF LIFE AND WE WENT THROUGH AN RFP AND SELECTED, UH, THE TRAPE VTA SOLUTION, UM, TO REPLACE, UH, WHAT WE HAVE TODAY AND BE HAPPY TO ANSWER ANY QUESTIONS.

DO WE HAVE ANY QUESTIONS FOR BOARD MEMBERS? BOARD MEMBER STRATTON? UM, HEY JONATHAN.

UH, JUST TO CLARIFY, TRAPE SOUNDS FAMILIAR, IT'S RINGING A BELL.

CAN YOU JUST JUST GIVE A LITTLE BIT OF BACKGROUND ON TRAPE? YEAH, THANKS FOR ASKING.

UM, SO THAT, SO TRAPE, WE HAVE HAD A LONG RELATIONSHIP WITH THEM.

THEY PROVIDE OUR, UM, BOTH PLANNING ASPECTS OF OUR SCHEDULE AND ALSO WHAT OPERATORS USE TO, UM, BE SCHEDULED FOR CERTAIN ROUTES AND, YOU KNOW, KINDA CHECK IN AND BE ASSIGNED, UH, WHAT ROUTE THEY'RE DOING FOR THE DAY.

UM, SO IT'S BEEN ON THAT SIDE AND THEN THEY'VE ALWAYS HAD THIS OFFERING OF A, UM, THE TECHNOLOGY THAT'S ON THE BUS.

AND SO, UM, ONE ADVANTAGE WITH THIS IS, UM, THE INFORMATION THAT'S USED FOR PLANNING AND, AND OPERATIONS THAT'S EASILY TRANSFERRED OVER TO THE SYSTEM, UM, A LOT EASIER THAN THE CURRENT SYSTEM WE HAVE TODAY, BUT WE, WE HAVE HAD 'EM FOR, YOU KNOW, CLOSE TO 20 YEARS, UM, AND BEEN AROUND SO THAT, SO, SO TRAPEZE IS A, IS IS ONE OF THE COMMON INDUSTRY STANDARDS FOR MONITORING THE MOVEMENTS OF, OF THE BUSES THROUGHOUT THE SYSTEM? YEAH, ONE OF THE BIG, I GUESS ONE OF THE BIGGEST PLAYERS, ONE, ONE OF THE BIGGEST PLAYERS IN THERE.

RIGHT.

AND VTIS THEN IS HOW WOULD YOU DESCRIBE VTIS? SO THEY WERE, THEY WERE BOTH TRAPE AND THEN, UM, OVER THE YEARS THEY'VE SPUN OFF THE, THE, UM, THE VEHICLE HARDWARE AS VTIS.

OH, OKAY.

SO, BUT STILL, YOU KNOW, IT'S, YOU KNOW, THE RESOLUTION, IT'S, UH, THE TRAP SOFTWARE GROUP IN PBA.

SO IT'S UNDER THAT GROUP.

GOTCHA.

PON IS SO, AND, AND SO HOW, SO Y'ALL PUT THIS RFP OUT THERE ON THE, PUT IT OUT THERE IN THE, IN, UH, IN THE INDUSTRY REQUESTED IT WAS PUB MADE PUBLIC.

HOW, HOW MANY CAN YOU, CAN YOU SHARE WITH HOW MANY, HOW MANY FOLKS HE YEAH.

RESPONDED.

SO ON, ON THE BOARD ITEM, UH, THE AGENDA ITEM, THERE'S A PROCUREMENT SECTION, SO, OKAY.

YOU KNOW, IT GOES THROUGH THE NARRATIVE THAT WE, UM, HAD THAT OUT THERE.

UH, BETWEEN JUNE AND SEPTEMBER WE RECEIVED FIVE PROPOSALS, UM, UH, AND THEN WE WHITTLED DOWN TO, UH, VTIS AFTER GOING THROUGH, UM, HEARING FROM THE VENDORS AND, UM, DOING A SELECTION OF, UH, WHO HAS BOTH, UH, PRICING AND ALSO MEETS OUR REQUIREMENTS THE BEST.

ANY FURTHER QUESTIONS FROM BOARD MEMBERS? I SEE BOARD MEMBER VELA AND THIS, AND THIS IS BOTH FOR THE SOFTWARE AND THE HARDWARE FOR THE, THE, UH, GEOLOCATION OF ALL OF OUR, OUR VEHICLES.

UM, SO YEAH, THEY'RE PROVIDING BOTH THE, UM, THE HARDWARE THAT RESIDES IN THE VEHICLES AND THEN, UM, THE SOFTWARE THAT'S USED FOR OPERATIONS.

UH, THIS IS JUST ONE PART OF, OF MANY WE HAVE FOR ALL OF OUR, OUR SYSTEMS TO PROVIDE LIKE, UH, ULTIMATELY RIDERS, UH, REALTIME INFORMATION OF WHERE THE BUS IS AND WHEN IT'S ARRIVING.

UM, SO THIS IS ONE KEY PART OF CREATING THAT DATA.

AND, AND IT GOES THROUGH OTHER SYSTEMS, UM, LIKE SWIFTLY, WHICH IS IN OUR CONTRACT WE RECENTLY WENT TO THE BOARD FOR.

[00:50:01]

GOT IT.

AND, UH, AND AGAIN, JUST OUTTA CURIOSITY, I DON'T KNOW IF YOU HAVE THIS OFF THE, UH, UH, TOP OF YOUR HEAD, BUT HOW OFTEN DO WE REPLACE KIND OF THE, THE, THE HARDWARE ON THE BUS, UH, YOU KNOW, RE RELATING TO THE, THE, THE GEOLOCATION AND IT'S, UM, YEAH, DIFFERENT PARTS.

SO THIS SYSTEM, YEAH.

WE ORIGINALLY SELECTED IT IN 2006.

IT'S BEEN REFRESHED BY THE VENDOR, PREVIOUS VENDOR, UM, AND WE HAD A VERSION IN, UH, 2014.

AND SO IT'S, IT'S RIGHT AROUND, IT COULD BE UP TO, YOU HAVE FIVE OR 10 YEARS WHERE YOU SEE A TRUE REFRESHMENT OF THE HARDWARE, BUT, UM, WHAT WE HAVE TODAY IS TRULY END OF LIFE AND WE CAN'T EVEN SOURCE IT.

UM, SO IF WE EXPAND OUR BUSES, WE HAVE ISSUES GETTING HARDWARE FOR, YOU KNOW, ADDITIONAL BUSES.

ANY FURTHER QUESTIONS? I DON'T SEE ANY HANDS.

I'VE READ THE LANGUAGE INTO THE RECORD.

DO I HAVE A MOTION TO APPROVE THIS ITEM MADE BY BOARD MEMBER HARRIS? A SECOND? STRATTON GETS THE SECOND.

GIVE GIVE IT, GIVE IT TO OUR CHAIR.

GIVE IT TO CHAIR VELA.

CHAIR VELA.

ALL RIGHT.

WE'VE GOT IT MADE BY, UH, BOARD MEMBER HARRIS AND SECONDED BY BOARD MEMBER VELA.

ALL IN FAVOR SAY AYE.

APPROVAL OF A RESOLUTION AUTHORIZING THE PRESIDENT AND CEO OR HER DESIGNEE TO FINALIZE AND EXECUTE A CONTRACT MODIFICATION WITH SIMPLY CLEAN LLC FOR JANITORIAL SERVICES TO ADD $1,200,000 TO THE CONTRACT FOR A NEW TOTAL, NOT TO EXCEED THE AMOUNT OF $6,030,001.

ALL OPPOSED SAY NAY.

I DON'T SEE ANY NAYS.

I WILL CALL THAT UNANIMOUS FOR THOSE OF US IN ATTENDANCE.

[VII.4. Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract modification with Simply Klean LLC for janitorial services to add $1,200,000 to the contract, for a new total not to exceed amount of $6,030,001.]

WE HAVE ANDY S KOWSKI GIVING US A PRESENTATION.

GOOD AFTERNOON, VICE CHAIR ELLIS, BOARD MEMBERS, CEO WATKINS AND DEPUTY CEO BUTCHER.

MY NAME IS ANNIE S KOWSKI, I'M THE CHIEF OPERATING OFFICER AND EXECUTIVE VICE PRESIDENT HERE AT, UM, CAP METRO.

UH, THIS RESOLUTION IS TO, UM, SIMPLY CLEAN IS IS A PRESENT VENDOR.

WE HAVE DO OUR JANITORIAL SERVICES.

WE'RE ENTERING INTO OUR LAST, UM, WE FINAL OPTION YEAR WITH THEM.

AND IN ORDER TO FUND THAT FINAL OPTION YEAR BASED ON GROWTH OF THE SYSTEM, WE'VE UTILIZED A LOT OF THE SERVICES AND WE NEED TO ADD $1.2 MILLION INTO THE LAST YEAR TO MAKE IT INTO THAT LAST FINAL OPTION.

YEAR OF NODE.

UM, SIMPLY CLEAN HAS A 12% D-B-E-S-B-E PARTICIPATION GOAL.

AND, UM, I'M AVAILABLE FOR ANY QUESTIONS.

DO WE HAVE ANY QUESTIONS FROM OUR BOARD MEMBERS? I SEE BOARD MEMBERS STRATTON.

SO THIS IS GONNA FI WE'RE TALKING ABOUT THE FACT THAT WE'VE OPENED NEW, NEW STATIONS, PROVIDING NEW, UH, AND, AND AS WE'VE BEEN MAKING CHANGES WITHIN THE SYSTEM, WE'VE HAD GROWTH.

AND SO PER OUR OWN BOARD ADOPTED POLICY FOR, UH, UH, AMENITIES YES.

AT VARIOUS STATIONS, WE'VE ADDED THINGS LIKE ADDITIONAL TRASH FACILITIES AND, AND WE'VE DONE THAT OVER THE COURSE OF THE CONTRACT, CORRECT? CORRECT.

AND SO UTILIZING THOSE FUNDS, SO TO MAKE IT THROUGH THE FINAL YEAR, WE NEED TO ADD SOME EXACTLY.

THAT'S WHAT I WANTED TO CLARIFY.

DO WE HAVE ANY OTHER QUESTIONS FROM BOARD MEMBERS? YEP.

OH, I DOVE HAD A QUESTION.

, I THINK HIS CAMERA STARTED TO FALL OFF.

HE COULD MONITOR.

I THINK HE WAS ADJUSTING THE CAMERA AND IT TRICKED US ALL.

, ANY FURTHER QUESTIONS FROM BOARD MEMBERS? I DON'T SEE ANY.

LET'S GO AHEAD AND GET A MOTION FOR ITEM NUMBER FOUR MADE BY BOARD MEMBER ROSS AND SECONDED BY BOARD MEMBER BENGAL.

ALL RIGHT.

ALL IN FAVOR SAY AYE.

EVEN THOSE ON THE SCREEN.

ALL OPPOSED SAY NAY.

I DON'T HEAR ANY NAYS, SO I WILL CALL THAT UNANIMOUS FROM THOSE OF US IN ATTENDANCE.

ITEM ON OUR AGENDA TODAY, WHICH IS AN UPDATE ON CAP METRO'S LONG RANGE VISION.

THANK YOU EVERYONE.

THAT CONCLUDES TODAY'S ACTION ITEMS. WE HAVE ONE DISCUSSION

[VIII.1. Update on CapMetro's Long Range Vision]

I BELIEVE ASHLEY ERICKSON IS HERE TO INTRODUCE THAT PRESENTATION.

WELCOME.

GOOD AFTERNOON, VICE CHAIR ELLIS, BOARD MEMBERS PRESIDENT, CEO WATKINS, DEPUTY CEO BUTCHER.

I'M ASHLEY ERICKSON, AND I SERVE AS CAP METROS VICE PRESIDENT OF ORGANIZATIONAL STRATEGY AND PROJECTS.

WE'RE HERE TODAY TO PROVIDE ANOTHER UPDATE ON OUR LONG RANGE AGENCY VISION PROJECT, WHICH SEEKS TO ALIGN CAP METRO'S ANNUAL WORK PLANS AND RESOURCES WITH OUR STRATEGIC GOALS AND OBJECTIVES FOR THE FIVE YEAR PERIOD, BEGINNING IN FY 2026.

THIS INITIATIVE BEGAN LAST AUGUST WITH A CONTRACT AWARD TO FOURSQUARE INTEGRATED TRANSPORTATION PLANNING INCORPORATED TO PROVIDE THE UPDATE.

I'M PLEASED.

INTRODUCE FOURSQUARE'S LEAD ON THE PROJECT.

JOSHUA SHANK.

JOSHUA'S A PARTNER, INFRA STRATEGIES LLC, WHERE HE LEADS A PRACTICE FOCUSED ON INNOVATION, STRATEGIC PLANNING AND TECHNOLOGY.

IF THERE ARE NO QUESTIONS FOR ME, I'LL HAND THINGS OVER TO JOSHUA.

ANY QUESTIONS OF MS. ERICKSON? I DON'T SEE ANY.

LET'S GO AHEAD AND MOVE TO THE PRESENTATION.

I THINK YOU CAN USE THIS, YOUR SLIDES.

[00:55:01]

OKAY, THANKS.

HI, UH, JOSHUA SHANK WITH INFRAS STRATEGIES.

THANK YOU FOR HAVING ME HERE TODAY.

UM, YOU MAY REMEMBER ME FROM THE TIME THAT I PRESENTED ON ZOOM, BUT IT'S GREAT TO BE HERE IN PERSON, UH, TO TALK TO YOU ABOUT THE UPDATE ON THE FIVE YEAR STRATEGIC PLAN.

UM, SO I'M GONNA NEED THE NEXT SLIDE.

ALRIGHT, SO WHAT IS THE FIVE YEAR STRATEGIC PLAN? UH, THE GOAL OF STRATEGIC PLANNING, UM, IS TO PROVIDE ORGANIZATIONAL DIRECTION.

THIS ONE IS A FIVE YEAR STRATEGIC PLAN, AND IT'S INTENDED TO ALIGN ALL THE PLANS, PROGRAMS, AND SERVICES TO CARRY OUT OUR MISSION, UH, AS AN AGENCY.

AND IT'S, IT IS ALSO EXPECTED TO BE A COMMUNICATION DOCUMENT.

SO IT'S NOT JUST AN INTERNAL DOCUMENT THAT GUIDES EVERYONE WITHIN THE AGENCY, BUT IT IS ALSO INTENDED TO COMMUNICATE THE VISION AND GOALS FOR THE FUTURE, UH, TO THE PUBLIC.

SO, AS ASHLEY MENTIONED, UH, WE STARTED THIS PROCESS IN SEPTEMBER.

UH, ONE OF THE THINGS WE DID IS WE DID A LOT OF INTERVIEWS WITH STAKEHOLDERS, WITH SOME OF YOU, UH, WITH FOLKS, UH, UH, UM, THAT ARE, UH, IN THE REGION AND EVEN SOME NATIONAL PEOPLE TO GET A SENSE OF WHAT ARE THE TRENDS, WHAT'S HAPPENING, WHAT DO WE NEED TO BE AWARE OF AS WE THINK ABOUT THE NEXT FIVE YEARS? WE CONDUCTED A WORKSHOP IN DECEMBER WHERE WE PRESENTED THOSE RESULTS TO THE SENIOR EXECUTIVE TEAM AND, AND THE PLT.

AND BOTH OF, UH, BOTH OF THOSE GROUPS HAD AN OPPORTUNITY TO OFFER THEIR IDEAS ABOUT HOW WE MIGHT DEAL WITH SOME OF THESE TRENDS.

WE ALSO MET WITH DEPARTMENTAL MANAGERS DURING THAT TIME, AND THAT WAS A GREAT WAY TO GET INTERNAL FEEDBACK ABOUT WHAT WE WERE HEARING SO WE COULD BETTER DEVELOP STRATEGIES THAT COULD GO IN THE PLANT.

WE CAME TO YOU IN JANUARY WITH AN UPDATE, AND THEN IN FEBRUARY WE WERE READY TO TALK TO THE SCT AND PLT AGAIN ABOUT WHAT SOME OF THE ACTION ITEMS WERE IN THE PLAN THAT WE WERE SUGGESTING.

WE GOT THEIR FEEDBACK ON THAT.

AND NOW HERE WE ARE, WHERE THE STAR IS ON THE MAP, UH, PRESENTING TO YOU WHAT WE'VE GOT SO FAR AS FAR AS ACTION ITEMS THAT ARE IN THE PLAN.

UH, ONCE THIS IS COMPLETE, WE'LL MOVE TO THE DRAFT AND FINAL, UH, HOPEFULLY NEXT MONTH WITH ADOPTION, WE'RE GONNA BE ASKING FOR YOUR ADOPTION, UH, WHEN WE COME TO MAY.

SO THAT'S WHERE WE ARE IN THE TIMELINE.

SO THIS IS HOW THE PLAN SHAPES UP IN TERMS OF ITS COMPONENTS.

UH, THE STRATEGIC FRAMEWORK, WHICH ALREADY EXISTED WAS, UH, INCLUDES THE MISSION, VISION, VALUES, GOALS, AND OBJECTIVES, THOSE BIG PICTURE STUFF, RIGHT? WHAT WE'VE BEEN WORKING ON, UH, SINCE SEPTEMBER ARE THE CRITICAL RESULTS AND THE ACTIONS, THE CRITICAL RESULTS ARE MEANT TO BE.

WHAT ARE WE ACTUALLY TRYING TO DO? THE BIG PICTURE, WHAT ARE THE SPECIFIC THINGS THAT WE CARE ABOUT OVER THE NEXT FIVE YEARS WHERE WE'RE GONNA BE TRACKING HOW WELL WE'RE DOING ABOUT THESE CRITICAL THINGS, WHAT ARE THE THINGS THAT MATTER THE MOST AND ARE OUR PRIORITY? AND WE'LL TALK ABOUT WHAT THOSE ARE.

THOSE ARE IN TERMS OF IMMEDIATE NEEDS OF THE NEXT FIVE YEARS OF THINGS WE WANNA ACCOMPLISH.

THE ACTIONS ARE MORE SPECIFIC WAYS THAT WE'RE OPERATIONALIZING OURSELVES TO GET TO THOSE CRITICAL RESULTS AND THE CRITICAL RESULTS THEN LEVEL UP TO THIS BIGGER PICTURE STRATEGIC FRAMEWORK.

SO AS YOU CAN SEE FROM THE BOX ON THE SCREEN, THE FOCUS OF TODAY'S PRESENTATION IS ABOUT THE CRITICAL RESULTS AND THE ACTIONS THAT WE'RE GONNA TAKE IN ORDER TO ACHIEVE THOSE RESULTS.

AND THAT HAS TO BE A GOAL BECAUSE IF, IF CAP METRO IS TO BE, UH, UH, SOMETHING THAT REALLY MATTERS AND SOMETHING THAT MAKES A REAL DIFFERENCE IN THESE OTHER AREAS, THEN IT HAS TO BE RECOGNIZED AS AN INTEGRAL COMPONENT.

SO, UH, THE CRITICAL RESULTS THAT WE DEVELOPED, AND THIS WAS BASED, UH, AS I SAID ON ON REVIEWING THE TRENDS, LOTS OF DISCUSSION WITH, UH, WITHIN, WITH THE EXECUTIVES AT THIS AGENCY, AND REALLY TRYING TO FIGURE OUT WHAT ARE THE THINGS THAT REALLY MATTER.

AND WE CAME UP WITH THESE FOUR THINGS.

NUMBER ONE, ENHANCED SERVICE QUALITY THROUGH SECURITY AND RELIABILITY IMPROVEMENTS, SECURITY AND RELIABILITY ROSE TO THE TOP IN TERMS OF CONCERNS THAT WE HEARD, NOT ONLY FROM THE EXECUTIVE TEAM, BUT FROM THE PUBLIC, FROM SURVEYS, FROM PEOPLE, STAKEHOLDERS WE INTERVIEWED.

YOU HAVE TO GET SECURITY AND RELIABILITY RIGHT IN ORDER TO BE ABLE TO ACHIEVE ANYTHING ELSE.

SO THOSE ARE CRITICAL RESULTS.

SECOND, INCREASED RIDERSHIP PER CAPITA IN THE REGION.

THIS MIGHT SEEM LIKE SOMETHING YOU TAKE FOR GRANTED, RIGHT? PUBLIC TRANSIT AGENCY IS OFFERING TRANSIT SERVICES.

WE SHOULD BE TRYING TO INCREASE THE NUMBER OF PEOPLE RIDING THOSE SERVICES, BUT WE WANTED TO BE VERY EXPLICIT ABOUT STATING THAT THIS IS WHAT WE'RE TRYING TO ACHIEVE AND HOLD OURSELVES ACCOUNTABLE BECAUSE THAT IS A VERY AMBITIOUS THING TO TRY TO DO IN, IN A PLACE LIKE AUSTIN, UH, AND THIS REGION.

BUT IT IS SOMETHING THAT WE HAVE TO BE EXPLICIT ABOUT AND BE AMBITIOUS ABOUT NEXT FISCAL RESPONSIBILITY, ENSURING THAT IT GUIDES ALL THAT WE DO.

WE ARE A PUBLIC AGENCY IN ORDER TO BE EFFECTIVE, HAVE TO HAVE FISCAL RESPONSIBILITY AT TOP OF MIND AT ALL TIMES BECAUSE IT IS THE PUBLIC'S MONEY AND BECAUSE WE WANNA MAKE SURE THAT WE'RE SPENDING IT WISELY.

SO THAT RUNS THROUGH EVERYTHING WE DO.

AND THEN FINALLY, WORK TO MAKE CAP METRO RECOGNIZE AN INTEGRAL COMPONENT OF TRANSPORTATION IN THE REGION.

OUR, UH, WHAT WE FOUND WHEN WE WERE LOOKING AT, UH, AT LISTENING TO STAKEHOLDERS AND LOOKING AT SURVEY RESULTS IS THAT WHILE PEOPLE ARE AWARE OF CAP METRO, THAT DOESN'T MEAN THEY THINK ABOUT CAP METRO AS CRITICAL TO THE FUTURE AND THE ECONOMICS AND THE TRANSPORTATION OF THIS AREA.

[01:00:01]

HAS TO BE SOMETHING THAT PEOPLE ARE AWARE OF, WE'RE REALLY LOOKING TO, TO MAKE IT, UH, A SHINING STAR WITHIN THE REGION.

SO THE WORKSHOP THAT WE HELD, UH, IN, UH, IN MID-FEBRUARY, AS I MENTIONED, WAS AN OPPORTUNITY TO DISCUSS THESE CRITICAL RESULTS AS WELL AS THE ACTION ITEMS THAT ARE IN THE PLAN, BUT ALSO EXCITING OWNERSHIP FOR EACH ACTION WAS A CRITICAL THING THAT WE DID AT THIS WORKSHOP BECAUSE YOU CAN HAVE ALL THE ACTION ITEMS IN THE WORLD, BUT IF SOMEONE ISN'T ASSIGNED A LEAD THAT ISN'T ASSIGNED FOR THEM, IT'S HARD TO HOLD YOURSELF ACCOUNTABLE.

AND WE CONFIRMED THE MILESTONES AND THE TIMELINES FOR EACH ACTION.

SO YOU'LL SEE THAT IN THE PLAN.

UH, IN THE ACTION, UH, LIST AN ACTION MATRIX.

WE HAVE SPECIFIC MILESTONES, WE HAVE SPECIFIC TIMELINES, AND WE HAVE A SPECIFIC LEAD.

AND THAT'S WHAT'S GONNA ALLOW US TO HOLD OURSELVES ACCOUNTABLE FOR GETTING THESE ACTION ITEMS DONE WITHIN THE NEXT FIVE YEARS, AND THEREFORE ACHIEVING THE CRITICAL RESULTS AND THE LARGER MISSION VISION.

SO THIS IS HOW IT WORKS.

UH, JUST TO GIVE YOU A, A, A SENSE OF, OF HOW THIS IS SET UP.

UM, THE CRITICAL RESULTS UP TOP ARE MEANT TO, UH, GUIDE ALL THE ACTIONS IN THE SENSE THAT THESE ACTIONS ALL LEVEL UP TO THE CRITICAL RESULTS.

SO EVERY ACTION HAS SOME ROLE TO PLAY IN HELPING THE AGENCY ACHIEVE THESE CRITICAL RESULTS.

BUT AT THE SAME TIME, THE CRITICAL RESULTS ARE THE WAY THAT WE DEVELOP THOSE ACTIONS.

SO IT IS AN INTERACTIVE, UH, COMPONENT HERE IN THE SENSE THAT THE CRITICAL RESULTS INFLUENCED HOW WE DEVELOP THE ACTIONS AND THE ACTIONS ARE INTENDED TO HELP US GET TO THOSE CRITICAL RESULTS.

AND EACH ACTION IS ASSIGNED TO A LEAD DEPARTMENT, AND THEY HAVE MILESTONES AND A TIMELINE THROUGHOUT THE FIVE YEAR PERIOD.

SO THIS IS AN OVERVIEW OF THE FIVE YEARS, AND I THINK THIS IS REALLY IMPORTANT TO, TO FOCUS ON.

UH, YOU CAN'T ACHIEVE EVERYTHING THE FIRST YEAR, RIGHT? BUT AT THE SAME TIME, THERE IS AN URGENCY TO CERTAIN THINGS THAT HAVE TO GET DONE VERSUS OTHER THINGS THAT YOU MIGHT HAVE TO WAIT A LITTLE BIT BEFORE YOU'RE REALLY IN A POSITION TO ACCOMPLISH THEM.

AND THAT'S HOW THIS PLAN IS SET UP.

THE FIRST FEW YEARS OF THE PLAN ARE REALLY FOCUSED ON LET'S GET THE SERVICE TO THE POINT WHERE WE FEEL LIKE THIS IS THE BEST WE CAN DO.

THIS IS A TOP-NOTCH SERVICE WHERE THE SECURITY IS GREAT, WHERE THE RELIABILITY IS GREAT, WHERE PEOPLE WANT TO USE IT, WHERE PEOPLE RECOGNIZE HOW MUCH BETTER, HOW MUCH APPROVED IT IS, AND THEN WE'LL BUILD UPON THAT SUCCESS.

AND THIS IS WHERE WE GET TO PHASE TWO, TO ACTIVELY POSITION THE AGENCY TO BE EVEN BOLDER AND TO DO EVEN MORE.

UH, IT'S A, IT'S A AKIN TO GOTTA GET YOUR HOUSE IN ORDER AND MAKE SURE EVERYTHING IS REALLY GREAT BEFORE YOU START SAYING, OKAY, NOW WE'RE A LEADER.

WE ARE GONNA ACCOMPLISH WAY MORE.

YOU HAVE TO BE AT THE POINT WHERE YOU'VE ESTABLISHED THAT CREDIBILITY AS BEING THE BEST YOU CAN BE.

SO THAT'S WHAT PHASE ONE IS.

AND THEN PHASE TWO, WE BUILD UPON THAT.

AND IN PHASE THREE, WHAT AFTER THIS PLAN IS COMPLETED, WE'RE IN A POSITION TO TAKE REALLY BOLD MOVES TO ADVANCE TRANSIT REGIONALLY IN A MORE AMBITIOUS WAY.

NEXT SLIDE, PLEASE.

SO THESE ARE THE ACTION.

THERE'S 18 ACTION ITEMS, SO I DON'T NEED TO GO THROUGH EACH ONE INDIVIDUALLY, BUT, UH, JUST TO GIVE YOU A SENSE OF SOME OF THE KEY ACTION ITEMS OF JUST, I'LL, I'LL, I'LL PICK OUT A FEW.

THESE ARE THE ONES THAT ARE FOCUSED ON CUSTOMER OUTCOMES.

SO AGAIN, STARTING WITH SAFE AND WELCOMING EXPERIENCE AND SERVICE RELIABILITY, THOSE DO RISE TO THE TOP OVER AND OVER AGAIN.

WE ALSO ARE LOOKING AT MAKING SURE THE TECHNOLOGY IS UP TO, TO THE PLACE WHERE IT NEEDS TO BE, BOTH INTERNALLY AND EXTERNALLY.

WE'RE LOOKING AT A COMMUNICATION STRATEGY THAT IS, GIVES PEOPLE TRUST AND PROVIDES A CUSTOMER FOCUSED PERFORMANCE REPORTING SO PEOPLE ARE SEEING WHAT'S HAPPENING AND CAN SEE HOW WELL WE'RE IMPROVING AND THAT WE CAN TAKE ACCOUNTABILITY FOR WHERE WE'RE NOT IMPROVING.

AND THEN FINALLY, UH, IMPLEMENTING ACCESSIBILITY, WAYFINDING, SIDEWALK AMENITIES, ALL THOSE THINGS ARE CRITICAL FOR THE CUSTOMER OF CAP METRO.

AND THEN THESE ARE THE ACTIONS FOCUSED ON COMMUNITY AND BUILDING SUPPORT WITHIN THE COMMUNITY, INCLUDING 2.1, WHICH IS LEADING LOCAL PARTNERS AND MODERNIZING THE APPROACH TO TRANSIT PROVISION AND GOVERNANCE.

WE WANT TO TAKE A LEADERSHIP ROLE IN THAT.

WE MIGHT NOT BE ABLE TO DO THAT YEAR ONE, BUT WE'RE GOING TO GET THERE AND WE HAVE TO GET THERE BECAUSE, UH, THERE HAS TO BE LEADERSHIP IN THE REGION.

IF TRANSIT IS TO ACCOMPLISH THE AMBITIOUS AGENDA THAT WE'VE SET FORWARD, UH, WE WANNA PREPARE TO OPERATE THE COMING TRANSIT SERVICES, BE RESPONSIVE TO CUSTOMER COMMUNITY FEEDBACK.

UM, OF COURSE, UH, CONTINUING TO WORK ON BOTH THE SUSTAINABILITY VISION PLAN AND TOD.

THOSE ARE REALLY IMPORTANT FOR THE COMMUNITY AS WELL.

INTERNAL WORKFORCE AND THEN SOME ON ORGANIZATIONAL EFFECTIVENESS.

UH, SO WE'VE GOT SOME ACTION ITEMS THAT ARE FOCUSED ON THE

[01:05:01]

THESE ARE THE MORE INTERNALLY FOCUSED ONES, AND THESE ARE REALLY IMPORTANT BECAUSE THE INTERNAL ORGANIZATION HAS TO FUNCTION AS EFFECTIVELY AS IT CAN TO ACHIEVE THE OUTCOMES THAT WE SPECIFIED EARLIER.

SO ONE IS ABOUT ATTRACTING AND RETAINING, UH, TOP TALENT, WHICH WE KNOW IS A CHALLENGE IN THIS REGION, BUT HAS TO BE DONE.

AND THEN ENSURING THAT THE, THE TALENT AND STRUCTURE ARE THERE, UH, BY MAKING SURE THAT WE HAVE AN ORGANIZATIONAL ASSESSMENT AND STRATEGIC WORKFORCE PLANNING.

UM, STATE OF GOOD REPAIR ALWAYS A CRITICAL THING FOR ANY MAJOR AGENCY THAT WANTS TO BE SUCCESSFUL, BECAUSE THAT IS A BIG PART OF FISCAL RESPONSIBILITY AS WELL AS OPERATIONS.

UH, WE WANNA STREAMLINE AND AUTOMATE FINANCE AND ACCOUNTING.

REDUCING SAFETY INCIDENTS, UH, OF COURSE HAS TO BE SOMETHING.

IF SAFETY IS NOT A PART OF WHAT YOU'RE DOING AS A TRANSPORTATION ORGANIZATION, YOU'RE REALLY IN TROUBLE.

HAS TO BE A BIG PART OF IT.

UH, LOOKING AT REFINING THE FAIR POLICY THROUGH A COMPREHENSIVE FAIR STUDY AND IDENTIFYING AND PURSUING ADDITIONAL FUNDING SOURCES, INCLUDING FUNDING PARTNERSHIPS AS WE PROGRESS THROUGH THIS PLAN.

SO THESE ARE A SET OF VERY BOLD AND AMBITIOUS, UH, BOTH CRITICAL RESULTS AND DRAFT ACTIONS.

AND JUST WANTED TO OPEN IT UP IN CASE YOU HAVE QUESTIONS OR FEEDBACK AND ANYTHING THAT YOU THINK WE MAY BE MISSING THAT YOU WANNA MAKE SURE WE PUT IN THERE.

IT'S BEEN A PLEASURE TO TALK TO YOU.

THANK YOU FOR THAT PRESENTATION.

DO WE HAVE QUESTIONS FROM THE BOARD MEMBERS? I DON'T SEE, AND I CAN'T SEE COUN, UH, COUNCIL MEMBERS, CADRE AND VELA BOARD MEMBERS, CADRE AND VELA.

I I DO HAVE A QUESTION.

UH, ONE OF THE ITEMS THAT JUMPS OUT AT ME IN TERMS OF OPERATIONS AND, AND CUSTOMER SERVICE IS, UH, THE ROLLOUT OF OUR, OUR NEW, UH, APP, THE, THE, THE UMO AND THE, UH, TRANSIT, UH, APP.

AND, YOU KNOW, AS WE SHIFT AWAY FROM THE CAPITAL METRO APP INTO THE NEW ONE.

SO IT'S MORE OF JUST A COMMENT, BUT I, I WOULD REALLY LIKE TO UNDERSTAND KIND OF HOW, UH, THAT ROLLOUT HAS BEEN GOING AND, AND, AND HOW THE, THE, OUR, OUR CUSTOMERS HAVE BEEN, UH, ADJUSTING TO, UH, TO THE, THE NEW TECHNOLOGY THAT WE'RE USING.

UH, SO AGAIN, JUST THINKING ABOUT, YOU KNOW, OVER THE FIVE YEAR STRATEGIC PLAN AND, AND OVER THAT TIMEFRAME, JUST UNDERSTANDING, UH, THAT, AND COULD WE PUT COUNCIL MEMBER VELA ON THE SCREEN JUST SO I'M KIND OF STARING AT THE CEILING TILES? IMAGINING , , UH, THANK YOU.

AND AGAIN, THERE WE GO.

, WE SEE YOU NOW.

BOARD MEMBER VELA, WE OWE YOU AN UPDATE ON HOW THINGS ARE GOING WITH RESPECT TO THE ROLLOUT OF, OF OUR UMO, UM, SOFTWARE AND THE CHANGE IN THE TRANSIT APP.

WE WILL MAKE SURE THAT YOU GET THAT, BUT OF COURSE, THIS, THE, THE MOVE TO, UM, O IS THE FIRST STEP IN ALL OF THE THINGS THAT NEED TO COME WITH RESPECT TO OUR, UM, OUR, UM, BOTH FAIR COLLECTION AND TRANSIT PLANNING.

AND SO YOU WILL SEE A LOT OF THAT INTERSPERSED THROUGHOUT THE PLAN OVER THE NEXT FIVE YEARS.

GREAT.

AND I KNOW THAT A GOOD CHUNK OF OUR CUSTOMERS USE, UH, THE APP TO, UH, FOR EVERYTHING REALLY.

UH, AND SO IT WOULD BE, UH, I I, I'D LOVE TO GET THAT, THAT THAT UPDATE AND SEE HOW THINGS ARE GOING AND SEE HOW PEOPLE ARE, ARE RESPONDING TO AND, AND, AND, AND HANDLING IT.

I APPRECIATE THAT.

AND I'LL JUST SAY, I THINK SOME OF THE WORK THAT WE'VE TAKEN ON RECENTLY ABOUT THE TAP TO PAY OPTIONS AND, AND OTHER SORTS OF FAIR COLLECTION IS GONNA HELP AT LEAST AS WE BUILD A PLAN, MAKE SURE THAT WHAT METRICS WE'RE AIMING TO HIT ARE ACTUALLY FEASIBLE AND THAT THE INFRASTRUCTURE AND TECHNOLOGY IS WORKING IN A WAY THAT ALLOWS US TO DO THAT.

ANY OTHER QUESTIONS FROM BOARD MEMBERS? BOARD MEMBER BENGALS? UH, I UNDERSTAND THIS IS JUST A SNAPSHOT OF THE ACTIONS.

WHEN WILL WE SEE THE FULL LIST OR WHERE, WHERE IS THAT LOCATED IN THE THAT? NO, THAT IS THE FULL LIST OF THE ACTION ITEMS. YES.

SO IF YOU, IF YOU THINK ABOUT SOME OF THE THINGS THAT ARE RELATED TO FISCAL RESPONSIBILITY, RIGHT? ONE OF THEM IS STATE OF GOOD REPAIR, WHICH IF YOU DON'T MAKE YOUR STATE OF GOOD REPAIR INVESTMENTS ON TIME, YOU WILL WIND UP SPENDING A LOT MORE MONEY.

UH, YOU KNOW, OTHERS ARE, ARE RELATED TO ORGANIZATIONAL EFFECTIVENESS AND MAKING SURE THAT WE'RE IN A POSITION TO COMPETE EFFECTIVELY.

UM, THERE, THERE'S LOTS OF OTHER, IT KIND OF, SO ALL THE CRITICAL RESULTS YOU'LL SEE THAT THEY KINDA RUN THROUGH ALL THE DIFFERENT ACTION ITEMS. SOME OF THE ACTION ITEMS WILL RELATE TO MORE THAN ONE CRITICAL RESULT AND SOME WILL RELATE TO JUST ONE, BUT THEY ALL RUN THROUGH THERE.

WELL, I MEAN, THIS IS CERTAINLY ONE OPPORTUNITY FOR FEEDBACK AND, AND THE, THIS IS DOESN'T END AT THE MOMENT THE BOARD MEETING ENDS, SO HAPPY TO TAKE, UH, ADDITIONAL FEEDBACK ONCE YOU'VE HAD CHANCE TO DIGEST MORE OF IT.

THAT'S HELPFUL.

AND THEN AS FAR AS COMMENT AND FEEDBACK, IS THAT SOMETHING THAT, UM, Y'ALL WILL MAKE ROUNDS WITH THE BOARD SO WE HAVE AN OPPORTUNITY OR IS THERE GONNA BE A, A DIFFERENT FORMAT OF FEEDBACK ONCE THE DRAFT BETWEEN DRAFT AND FINAL ADOPTION?

[01:10:01]

BUT YES, THERE WILL BE ANOTHER, UH, DRAFT THAT WILL INCLUDE NOT, THIS IS JUST A PRESENTATION, BUT THE DRAFT WILL INCLUDE MORE DETAIL, SO WE'D WELCOME FEEDBACK AT THAT POINT AS WELL.

OKAY, THANK YOU.

YEAH, IF IN FACT WE COULD PULL UP THE LAST COUPLE SLIDES, I CAN JUST GO THROUGH THE, THE NEXT STEPS IN THE PROCESS.

SURE.

I THINK SO THAT, JUST, JUST SO WE KNOW, AS WE HAVE OUR MONTHLY BOARD MEETINGS, KIND OF WHEN IS THE BEST MOMENT TO, TO BE INVOLVED WITH ANY DETAILS WE MAY HAVE ADDITIONAL QUESTIONS ON? YEAH, YEAH.

SO THE NEXT SLIDE, UM, JUST GOES THROUGH THE NEXT STEPS AND OUR, OUR PLAN HERE AGAIN IS TO FINALIZE, UH, THE PLAN, UH, BY THE END OF APRIL.

SO WE ARE GONNA HAVE A DRAFT PLAN THAT WE'RE WORKING ON AS WE SPEAK, UM, THAT WILL BE, UH, BE AVAILABLE IN, IN APRIL, AND THEN WE'LL ASK FOR BOARD ADOPTION IN MAY.

UM, SO THAT'S, THAT'S THE TIMELINE THAT WE'RE ON GOING FORWARD.

BOARD MEMBER STRATTON.

YEAH, THANK YOU FOR THE WORK YOU'RE PUTTING IN TO HELP US, UH, UH, GET THIS PULLED TOGETHER.

UH, JUST CURIOUS THEN, UM, HOW WILL WE GO ABOUT AS A BOARD, ONCE, YOU KNOW, ONCE THIS IS APPROVED, UM, WHAT ARE BEST PRACTICES FROM YOUR PERSPECTIVE IN TERMS OF THE NEXT STEPS, WHICH IS ACTUALLY, UM, HOLDING OURSELVES ACCOUNTABLE AS AN ORGANIZATION TO ENSURE THAT WE'RE, THAT WE'RE MEETING THESE, UH, CRITICAL, UH, UH, CRITICAL ACTION STEPS THAT WE'RE, WE'RE ACTUALLY, YOU KNOW, GETTING THESE ACTION ITEMS, THESE CRITICAL RESULTS AND WE'RE MEETING OUR ACTION ITEMS AS WE GO, GO THROUGH.

NOW I'M, I'M SO GLAD YOU ASKED THAT BECAUSE THAT IS ACTUALLY WHAT WE'RE WORKING ON AS THE NEXT PHASE OF THIS PROJECT IS WE HAVE TO HAVE A COMMUNICATION PLAN INTERNALLY THAT COMMUNICATES TO EVERYONE WITHIN THE ORGANIZATION, THE EXPECTATIONS THAT ARE COMING OUT OF THIS PLAN, THE RESPONSIBILITY, AND THEN THERE HAS TO BE MANAGEMENT AND MONITORING OF THE ACTIONS AND SPECIFICALLY, UH, MAKING SURE THAT PEOPLE ARE REPORTING IN ON HOW WELL THEY'RE DOING PROGRESS, THEY'RE MAKING OBSTACLES THEY'RE ENCOUNTERING, AND THAT WE'RE MONITORING THE CRITICAL RESULTS AS WELL.

AND ASHLEY WILL BE, UH, LEADING THAT EFFORT, UH, GOING FORWARD.

BUT THE, THE, THE GOAL IS TO MAKE SURE THAT THERE IS REGULAR COMMUNICATION, UH, BOTH INTERNALLY AND WITH THE PUBLIC ABOUT HOW WELL WE'RE DOING ON, UH, MEETING THE ITEMS IN THE ACTION PLAN AND MEETING THESE CRITICAL RESULTS SO THAT WE CAN ADJUST ACCORDINGLY.

YEAH, THANK YOU.

SOME, SOME ARE MORE, I, I THINK ARE MORE STRAIGHTFORWARD WHEN YOU LOOK AT LIKE AN ORGANIZATIONAL EFFECTIVENESS.

UM, 4.4, REFINING OUR FAIR POLICY THROUGH COMPREHENSIVE FAIR STUDY THAT THAT'S PRETTY, THAT IT'S, THAT'S YOU DO IT OR YOU DON'T DO IT.

EXACTLY.

OH, WE'RE, WE'RE INITIATING OUR FAIR STUDY AND HERE'S WHERE WE ARE IN THE PROCESS THAT THAT'S PRETTY CUT AND DRY, BUT, YOU KNOW, FOUR POINT I LOOK AT 4.5, IDENTIFY AND PURSUE ADDITIONAL FUNDING SOURCES FOR INCREASED TRANSIT SERVICES, INCLUDING POTENTIAL FUNDING PARTNERSHIPS.

THAT ONE'S NOT SO EASY AND CUT AND DRY.

AND THAT'S GONNA BE THAT THERE'S, THERE'S GONNA BE A LOT MORE NUANCE TO THAT AND A LOT MORE, UM, I, I WOULD THINK THAT THAT IN AND OF ITSELF COULD, COULD, UH, SPUR OFF MULTIPLE PLANS OR ACTION ITEMS JUST FROM IT WHERE YOU'RE GONNA GO 4.5 0.1, 2, 3, 4 D DIFFERENT THINGS JUST EVEN BEYOND THAT.

YEAH, ABSOLUTELY.

I THINK THAT THE INTENTION IS THAT THIS IS NOT A DOCUMENT THAT'S JUST CARVED IN STONE AND THEN LEFT ALONE FOR FIVE YEARS.

THAT THERE WILL BE ADJUSTMENTS AS WE GO ALONG, ESPECIALLY AFTER FIVE YEARS, BUT EVEN BEFORE THEN.

AND YOU'RE ABSOLUTELY RIGHT THERE, THE FOLKS WHO ARE IN CHARGE OF LEADING EACH ACTION ITEM MAY COME UP WITH SUBTASKS THAT THEY SAY, OKAY, WE'RE GONNA DO THIS, THIS, AND THIS.

AND THEN THOSE WE'RE GONNA MONITOR HOW THEIR PROGRESS IS DOING ON THOSE SUBTASKS.

SO YEAH, SOME OF THEM ARE MORE AMBIGUOUS THAN OTHERS.

UM, BUT, UH, BUT CERTAINLY, UH, THE CRITICAL RESULTS THEMSELVES HAVE SPECIFIC PERFORMANCE METRICS THAT WE CAN EVALUATE THE ENTIRE TIME.

AND THOSE ARE A LITTLE BIT MORE GRANULAR.

AND, AND HOW DO YOU ALL SEE, AND THIS IS BOTH TO YOU AND THEN TO, TO LEADERSHIP, UM, THE TRANSIT PLAN 2035 FITTING INTO THE STRATEGIC PLAN, BECAUSE I REALIZED WE DO THE STRATEGIC PLAN EVERY FIVE YEARS AND THAT'S, THAT, THAT, THAT SEEMS LIKE THIS IS FOR THE ENTIRE ORGANIZATION, THIS IS HOW WE DO THE BUSINESS THAT WE DO.

BUT THE TRANSIT PLAN IS KIND OF REALLY WHERE WE GO, WHERE WE GO, UH, AS IT AS IT WERE.

SO HOW DO YOU FORESEE OR LOOK AT HOW THESE TWO THINGS KIND OF MELD WITH EACH OTHER SINCE THE TIMING IS HITTING RIGHT NOW? THAT WE'RE GONNA BE DOING BOTH.

THAN 2035, BUT THEY'RE ABSOLUTELY INTERRELATED.

SO I MEAN, SO FIRST OF ALL, ONE OF THE ACTION ITEMS IN THIS PLAN IS TO COMPLETE THE 2035 PLAN.

SO THE, THE, THEY ARE, THEY ARE INTERCONNECTED.

UM, I WOULD THINK OF THE STRATEGIC PLAN AS THE BROAD OVERVIEW.

AS YOU SAID, IT'S, IT'S MUCH BROADER THAN JUST WHAT ARE WE GOING TO DO IN TERMS OF PROVIDING SERVICE.

IT IS ALSO WHO ARE WE AS AN ORGANIZATION, WHAT ARE WE TRYING TO ACCOMPLISH? HOW DO WE MEASURE OUR ACHIEVEMENT? HOW DO WE HOLD OURSELVES ACCOUNTABLE, WHICH IS A LITTLE DIFFERENT THAN

[01:15:01]

WE'VE BEEN WORKING CLOSELY WITH THE FOLKS ON THAT STUDY AS WE MOVE ALONG AND SHARING RESULTS SO THAT WE MAKE SURE WE'RE ROWING IN THE SAME DIRECTION.

I, I THINK THAT IT WOULD BE HELPFUL PERHAPS TO, TO MAYBE SCHEDULE IN SOME UPDATES.

I, I DON'T KNOW ON WHAT KIND OF A CADENCE OR FREQUENCY WOULD BE GOOD FOR THE BOARD FOR, FOR BOARD MEMBERS, MAYBE QUARTERLY, I DUNNO.

BUT JUST, JUST AS WE GO ALONG TO GET UPDATES ON HOW, HOW WE'RE GOING OR, AND I DON'T, MAYBE YOU CAN PROVIDE SOME INSIGHT TO THAT FROM YOUR EXPERIENCE AS A CONSULTANT AS TO WHAT, WHAT, WHAT ARE GOOD MARKS IN WHICH TO DO, YOU KNOW, EITHER INDIVIDUAL BRIEFINGS WITH BOARD MEMBERS OFFLINE OR COLLECTIVELY AT COMMITTEE LEVEL OR AT THE, UH, WITH, WITH, UH, OPERATIONS IN FINANCE OR YOU KNOW, HERE AT THE FULL BOARD TO, YOU KNOW, UPDATE US PUBLICLY AS TO, YOU KNOW, HOW WE'RE DOING, MEETING OUR MARKS ON THE STRATEGIC PLAN ONCE WE ACTUALLY PASS IT.

WE'RE HAPPY TO DO THAT AND THAT IS PART OF THE COMMUNICATION PLAN THAT WE'LL BE DEVELOPING.

APPRECIATE IT.