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[I. Call to Order]
SO, UM, LET'S CALL THIS MEETING TO ORDER.THANK YOU FOR JOINING US AT THE OCTOBER, UH, MEETING OF CAP METRO AND, UH, ITS BOARD OF DIRECTORS.
TODAY IS MONDAY, OCTOBER 26TH, 2026.
AND WE'RE AT THE, AT THE NEW ROSA PARKS BOARDROOM AT 3100 EAST 5TH STREET.
I USED TO HAVE THE TIME RIGHT IN FRONT OF ME THERE.
AND, UM, SO WELCOME TO OUR NEW ROSA PARKS BOARDROOM.
AND I WANT TO TAKE A MOMENT TO, UH, TURN IT OVER TO, UH, DOTTIE WATKINS FOR COMMENTS.
I JUST WANTED TO TAKE A MINUTE, UM, TO WELCOME YOU TO THE NEW ROSA PARKS BOARDROOM HERE AT 3100 EAST 5TH.
WE'VE BEEN WORKING ON THIS SPACE FOR A VERY LONG TIME.
UM, I WANTED TO START WITH A HUGE THANK YOU TO ALL OF THE STAFF THAT HELPED US GET THIS BEAUTIFUL SPACE READY.
UM, IT HAS BEEN A LABOR OF LOVE FROM OUR, UM, CAPITAL CONSTRUCTION TEAM, THROUGH OUR IT TEAM, TO OUR BOARD STAFF, TO OUR MARKETING COMMUNICATION STAFF, TO REALLY MAKE IT AVAILABLE.
WE ARE VERY EXCITED TO BE IN THIS BEAUTIFUL SPACE.
WE HAVE A BEAUTIFUL COMMUNITY SPACE IN THE ROOM JUST NEXT DOOR SO THAT WE CAN HOST LARGE GATHERINGS.
UM, WE'RE VERY EXCITED AND FEEL, UM, VERY HONORED TO HAVE THIS SPACE.
WE ARE ALSO HONORED AND, UM, EXCITED TO BRING THE ROSA PARKS NAME WITH US.
UM, A COUPLE OF BOARD MEETINGS AGO, BACK WHEN OUR BOARD MEETING WAS STILL ON THE SECOND FLOOR IN OUR BUILDING NEXT DOOR, UM, OUR BOARD NAMED OUR BOARDROOM AFTER ROSA PARKS.
AND AS MOST OF YOU KNOW, ROSA PARKS IS A CIVIL RIGHTS ICON, UM, WHO REALLY TAUGHT US ABOUT TAKING A STAND FOR WHAT WE THINK IS RIGHT.
AND SHE DID THAT NOT ONLY IN A TIME WHEN OUR COUNTRY DESPERATELY NEEDED IT, BUT SHE DID IT THROUGH PUBLIC TRANSIT.
AND SO, UM, WE HOLD A SPECIAL PLACE FOR ROSA PARKS IN OUR HEART AS SOMEBODY WHO TAUGHT US TO STAND UP FOR WHAT WE THINK IS RIGHT AND THAT PUBLIC TRANSIT IS IMPORTANT TO OUR COMMUNITIES.
AND SO WE ARE HONORED TO CONTINUE, UM, AND BRING HER NAME TO THIS BOARDROOM AS WELL.
SO WE WILL, UM, REFER TO THIS ROOM AS WELL AS THE ROSA PARKS BOARDROOM AND BE REPURPOSING THE OLD SPACE, UM, FOR OTHER MEANS.
SO, UM, THANK YOU GUYS SO MUCH FOR JOINING US.
UM, AND AGAIN, MANY, MANY THANK YOUS TO THE TEAMS THAT, THAT DID A TON OF WORK TO GET US HERE.
[II. Safety Briefing]
GO NOW, UH, TO OUR FIRST ITEM, WHICH IS OUR SAFETY BRIEFING.UH, GARDNER, UH, TAMON, TABON.
WE'LL GET, WE WON'T DO THE FRENCH PART THIS WEEK.
I SERVE AS CAPITOL METRO'S EXECUTIVE VICE PRESIDENT AND CHIEF SAFETY OFFICER.
AS OUR CHAIR INDICATED, I'D BE BRINGING TO YOU OUR SAFETY BRIEFING.
SO, UM, THE EXITS IN THIS NEW ROOM THAT WE'RE IN ARE RIGHT BEHIND YOU, THE TWO DOUBLE DOORS IN CASE OF AN EMERGENCY.
UH, PLEASE ENSURE THAT YOU FOLLOW ALL INSTRUCTIONS AND VERY CALMLY DO SO.
WE HAVE, WE GOT A LITTLE BIT OF HELP IN THE BACK OF THE ROOM THIS MORNING THAT WE DON'T NORMALLY HAVE, AND WE'RE GLAD TO HAVE THEM.
UM, YOU WILL REPORT TO, IF WE NEED TO EVACUATE, UH, TO EITHER OF OUR PARKING SPACES.
SO WE HAVE AN EAST LOT, WHICH IS RIGHT BEHIND ME, AND WE HAVE THE SOUTH LOT, WHICH IS, UH, TO YOUR RIGHT.
AND EACH OF THEM HAVE SIGNS INDICATING EVACUATION ASSEMBLY POINTS.
OUR FIRST AID KIT AND AED ARE RIGHT BEHIND YOU THROUGH THE DOUBLE DOORS AGAINST, UH, THE WALL.
UH, IN CASE OF EMERGENCY, WE'LL, WE'LL, WE'LL DRAFT THE FOLKS IN THE BACK OF THE ROOM.
UM, FIRE EXTINGUISHERS, PLEASE KEEP IN MIND ARE FOR TRAINED PERSONNEL ONLY.
UH, ACCESSIBLE EXITS AND EMERGENCY ASSISTANCE, UH, ARE AVAILABLE FOR INDI- INDIVIDUALS THAT MAY NEED SUPPORT, ESPECIALLY IF WE HAVE TO EVACUATE TO OUR EAST LOT AND WE, UH, NEED TO GO OUT AND MAKE A RIGHT TURN.
THERE'S NO RAMP LEADING DOWN TO, UH, THE LOT THERE.
SO PLEASE DO NOT ENTER, RE-ENTER THE BUILDING UNLESS AUTHORIZED TO DO SO.
THAT COMPLETES YOUR EMERGENCY BRIEFING.
[III. CapMetro Transit Police Department Swearing-In Ceremony]
THANK, THANK YOU.AND, UM, OUR NEXT ITEM IS, IS, UH, GOING TO BE, UH, A, UH, SWEARING IN CEREMONY.
WE'RE GONNA CONVENE TODAY'S BOARD MEETING WITH SOME NEW SPECIAL GUESTS, THE NEWEST MEMBERS OF THE CAP METRO TRANSIT POLICE DEPARTMENT.
SO WE'LL START OUR MEETING SWEARING THEM IN.
UH, BUT BEF- BEFORE WE SWEAR THEM IN, WANNA TAKE A MOMENT ON BEHALF OF THE BOARD, UH, TO WELCOME YOU ALL AND, AND, UH, AND THANK YOU FOR YOUR WILLINGNESS
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TO, UH, TO SERVE OUR COMMUNITY.WE ARE, UH, WE'VE ALREADY HEARD GREAT THINGS IN THE COMMUNITY ABOUT YOUR INVOLVEMENT, ABOUT THE TEAM'S INVOLVEMENT, AND, UH, AND YOU'LL BE A WELCOME ADDITION TO US.
SO, UH, NOW, THOSE OF YOU THAT ARE BEING SWORN IN TODAY, UM, YOU'RE ABSOLUTELY JOINING A WONDERFUL TEAM, AND WE'RE LOOKING FORWARD TO SEEING YOUR IMPACT IN OUR TRANS - UH, IN OUR TRANSIT COMMUNITY.
AND, UM, SO I WANNA SAY CO- CONGRATULATIONS, WELCOME, AND THEN ALSO ASK OUR CEO TO, UH, SHARE SOME REMARKS WITH US.
YOU KNOW, WHEN WE FIRST BEGAN ENVISIONING OUR TRANSIT POLICE DEPARTMENT A HANDFUL OF YEARS AGO, WE KNEW THAT BUILDING A STRONG, EFFECTIVE DEPARTMENT WAS GOING TO TAKE TIME.
AND SO WE HAVE BEEN PURPOSEFULLY DELIBERATE IN MAKING SURE THAT THE FOLKS THAT WE SELECT FOR OUR DEPARTMENT ARE THE RIGHT FOLKS TO DO THE WORK THAT WE NEED TO DO.
UM, ABOUT 18 MONTHS INTO STARTING PATROLS, WE ARE SEEING THAT VISION START TO ACTUALLY MAKE A DIFFERENCE IN OUR COMMUNITY, AND THE WORK ALL Y'ALL ARE DOING OUT ON THE STREETS EVERY DAY IS MAKING A DIFFERENCE FOR OUR RIDERS AND FOR THE COMMUNITY WE SERVE.
TODAY, OUR TRANSIT POLICE DEPARTMENT HAS GROWN TO INCLUDE OVER 20 SWORN PERSONNEL.
UM, AND I WANNA RECOGNIZE CHIEF BOWIE FOR HIS LEADERSHIP, UM, AND COMMITMENT TO GROWING THIS DEPARTMENT.
UM, HIS EFFORTS HAVE HELPED ESTABLISH A TEAM THAT IS FOCUSED ON SAFETY.
UM, AND TO OUR NEWEST OFFICERS, THANK YOU FOR JOINING CAP METRO, AND THANK YOU FOR YOUR COMMITMENT.
WE ARE EXCITED TO HAVE YOU ON BOARD.
UM, SO NOW I WOULD ASK ASSISTANT CHIEF MARIBEL, IF YOU'D LIKE TO COME ON UP, WE WILL COMMENCE WITH THE SWEARING IN.
CAN Y'ALL HEAR ME? I'M WORKING.
UM, THANK YOU EVERYONE FOR BEING HERE ON THIS SPECIAL OCCASION.
UM, THANK YOU TO THE BOARD, MR. CHAIRMAN, EO WATKINS.
SORRY I HAVE MY BACK TO Y'ALL.
UM, FOR THOSE OF YOU I HAVEN'T HAD THE OPPORTUNITY TO MEET, I AM TRISHA MARIBEL, THE ASSISTANT CHIEF WITH OUR REALLY AMAZING AND UP AND COMING POLICE DEPARTMENT.
UM, AS DOTTIE MENTIONED, WITH OUR DEPARTMENT STILL BEING RELATIVELY NEW, WE STILL HAVE THE UNIQUE OPPORTUNITY TO BUILD SOMETHING FROM THE GROUND UP.
OUR MISSION IS TO PROVIDE A SAFE AND SECURE TRANSIT SYSTEM FOR OUR EMPLOYEES, RIDERS, AND COMMUNITIES WE SERVE.
WE'RE BUILDING A DEPARTMENT GROUNDED IN PROFESSIONALISM, ACCOUNTABILITY, INTEGRITY, AND SERVICE, AND I WILL TELL YOU THAT WE ARE HANDPICKING THESE OFFICERS.
IT'S NOT FIRST COME, FIRST SERVE.
WE ARE CHOOSING WHO WE WANT TO WEAR THIS UNIFORM, AND THAT'S IMPORTANT FOR US.
TODAY, WE HAVE THE PRIVILEGE OF WELCOMING SIX NEW OFFICERS WHO WILL BE HELPING SHAPE THE FUTURE OF THIS DEPARTMENT.
EACH OFFICER BRINGS THEIR OWN EXPERIENCE, STRENGTHS, AND COMMITMENT TO PUBLIC SERVICE.
AND BEHIND EVERY OFFICER IS A SUPPORT SYSTEM OF SPOUSES, PARENTS, CHILDREN, AND LOVED ONES WHO SHARE IN BOTH THE SACRIFICES AND THE SUCCESSES OF THIS PROFESSION.
BEFORE WE ADMINISTER THE OATH, I WILL CALL UP THE OFFICER ONE BY ONE.
OFFICER GARCIA GREW UP IN WISCONSIN.
HE PREVIOUSLY SERVED AS A SERGEANT IN THE US MARINE CORPS, AND HE'S CURRENTLY SERVING AS A TEXAS ARMY NATIONAL GUARD.
OFFICER GARCIA GRADUATED FROM TEXAS STATE UNIVERSITY WITH A BACHELOR'S DEGREE AND HAS A STRONG PASSION FOR LEADERSHIP, PUBLIC SERVICE, AND HELPING OTHERS.
LATER ON, HE WILL BE PINNED BY HIS WIFE, CAITLIN.
ERICA WAS BORN IN DALLAS, TEXAS AND RAISED IN PFLUGERVILLE.
SHE'S A GRADUATE OF ABILENE CHRISTIAN UNIVERSITY WHERE SHE PLAYED BASKETBALL AND RAN TRACK.
ERICA BEGAN HER CAREER AS AN INVESTIGATOR WITH THE STATE AND LATER JOINED TRAVIS COUNTY JUVENILE PROBATION.
AND PINNING OFFICER GREEN TODAY IS HER SPOUSE, TANISHA AND DAUGHTER, TARAYA.
NEXT OFFICER IS CHRISTOPHER VEGA.
OFFICER VEGA WAS BORN IN LOS FRESNOS, TEXAS AND HAS SERVED IN LAW ENFORCEMENT AND PUBLIC SAFETY FOR FOUR YEARS AS A CORRECTIONS OFFICER AND PEACE OFFICER.
OUTSIDE OF HIS PROFESSIONAL LIFE, HIS GREATEST ACCOMPLISHMENT AND SOURCE OF MOTIVATION IS HIS FAMILY.
HE IS BLESSED TO HAVE A BEAUTIFUL WIFE, VICTORIA, AND TWO WONDERFUL DAUGHTERS, AND HE WILL BE PINNED TODAY BY HIS WIFE.
OFFICER MCGEE BRINGS 12 YEARS OF LAW ENFORCEMENT EXPERIENCE TO CAP METRO AND IS A PROUD VETERAN OF THE US AIR FORCE.
OFFICER MCGEE IS CURRENTLY FINISHING UP HER FIELD TRAINING PROGRAM AND IS EXCITED TO BEGIN SERVING AND PROTECTING HER COMMUNITY.
PINNING OFFICER MCGEE TODAY IS HER CLOSE FRIEND, ASHLEY ALLEN.
NEXT UP IS OFFICER LEE RAMIREZ.
OFFICER RAMIREZ COMES TO US WITH OVER 23 YEARS OF LAW ENFORCEMENT EXPERIENCE STARTING IN EDINBURGH, WHERE HE SERVED AS A SERGEANT IN TRINITY UNIVERSITY WHERE HE SERVED AS A CORPORAL.
HE'S A DRONE PILOT AND FATHER OF FOUR.
OFFICER RAMIREZ FOUND HIS PLACE IN THE WORLD PROTECTING AND SERVING
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OTHERS, AND TODAY HE'S BEING PINNED BY HIS DAUGHTER, NAYELLA.AND FINALLY, OFFICER LESLIE MORALES.
LESLIE WAS BORN AND RAISED IN AUSTIN.
SHE BEGAN HER LAW ENFORCEMENT CAREER IN 2023 WITH THE BASTROP COUNTY SHERIFF'S OFFICE AS A CORRECTIONS OFFICER AND WAS LATER SELECTED TO ATTEND THE POLICE ACADEMY TO BECOME A DEPUTY.
SHE'S PROUD TO CONTINUE HER LAW ENFORCEMENT JOURNEY WITH CAP METRO POLICE DEPARTMENT, AND PINNING LESLIE TODAY IS HER MOTHER, JULIA MORALES.
EACH OF YOU WILL REPEAT AFTER ME.
DO YOU SOLEMNLY SWEAR THAT I WILL FAITHFULLY EXECUTE THE DUTIES OF THE OFFICE OF PEACE OFFICER FOR THE CAP METRO TRANSIT POLICE DEPARTMENT OF THE STATE OF TEXAS AND WILL, TO THE BEST OF MY ABILITY, PRESERVE, PROTECT, AND DEFEND THE CONSTITUTION AND LAWS OF THE UNITED STATES AND OF THIS STATE, SO HELP ME GOD.
NOW I WILL INVITE UP THE PINNERS.
YOUR BADGE SHOULD BE IN FRONT OF YOU.
WELL, JUST WANNA TAKE ANOTHER MOMENT AND, UH, AND WELCOME YOU TO THE ORGANIZATION.
UH, SO HAPPY THAT FAMILIES ARE HERE BECAUSE WE, UH, WE KNOW THAT, THAT, UM, WHEN WE ENGAGE YOU AND WHEN YOU WORK WITH US, THE ENTIRE FAMILY'S INVOLVED.
SO, UH, SO THANK YOU FOR, FOR WHAT YOU'VE COMMITTED TO DO AND, UH, AND WE LOOK FORWARD TO CONTINUING TO SUPPORT YOU ALL AS YOU GO FORWARD.
AND IT LOOKED LIKE THAT YOUNG LADY WAS WAITING TO SIGN HER NDA OR SOMETHING, RIGHT?
[IV. Public Comment (Part 1 of 2)]
GONNA START NOW, UH, WITH PUBLIC COMMENT.SO WHEN I CALL YOUR NAME, YOU'LL HAVE THREE MINUTES.
UM, LET'S START WITH, I THINK WE'VE GOT A REMOTE SPEAKER.
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UH, ALL RIGHT.AND THAT FIRST SPEAKER WILL BE ALEX SAN MARTIN.
DO WE HAVE ALEX SAN MARTIN? YOU READY? ALL RIGHT.
UH, UH, ALEX, IF YOU, IF YOU WILL, UH, LET'S SEE.
WE'LL BEGIN AND YOU'LL HAVE THREE MINUTES.
IS, UH, IS SOPHIE TAYLOR HERE? I'VE NOT SEEN HER ATTITUDE YET.
UM, OKAY, SHE'S, UH, NOT HERE EITHER.
ALL RIGHT, THEN WE'LL GO TO NUMBER THREE, UH, DEBORAH MILLER.
IT LOOKS LIKE WE'VE GOT SOME TECHNICAL DIFFICULTIES.
WE'RE HAVING DIFFICULTY LISTENING AND...
HELLO, MS. MILLER? WE'RE HAVING DIFFICULTIES HEARING YOU.
MS. MILLER, WE'RE GONNA MOVE ON TO THE NEXT SPEAKER AND WE'LL CIRCLE BACK TO YOU IN JUST A MOMENT, OKAY? OKAY.
UH, THEN OUR FOURTH SPEAKER IS, UH, BRENT NARLER.
UH, YOU'LL HAVE THREE MINUTES.
BRENT? HEY, CAN YOU HEAR ME OKAY? YES.
GOOD AFTERNOON, BOARD MEMBERS.
UH, YOU, YOU WERE GOOD FOR A MINUTE AND THEN, AND THEN WE LOST YOU, SO HOLD ON ONE SECOND.
MS. MILLER, WHILE WE'RE FIGURING OUT THE TECHNICAL ISSUES, IF YOU COULD MUTE YOURSELF SO WE CAN HEAR THE NEXT SPEAKER, UM, AND WE WILL COME BACK TO YOU.
SO SHOULD WE TRY WITH MR. UH, MR. NAILER AGAIN? YES.
LET'S SEE IF WE CAN GET YOU NOW.
GOOD AFTERNOON, BOARD MEMBERS.
I'M A REGULAR METRO RAIL RIDER, AND I'M HERE TO FOLLOW UP ON CONCERNS I PREVIOUSLY RAISED REGARDING OVERSIZED E-BIKES AND ELECTRIC MOTORCYCLES, PASSENGER CAPACITY, AND CONSISTENT ENFORCEMENT OF CATRO - CAP METRO POLICIES.
AFTER MY PREVIOUS DISCUSSIONS WITH CAP METRO MA- MANAGEMENT, I INITIALLY NOTICED A SIGNIFICANT IMPROVEMENT.
THE OVERSIZED E-BIKES THAT HAVE BEEN APPEARING REGULARLY SEEM TO DISAPPEAR FOR A PERIOD OF TIME.
UNFORTUNATELY, SEVERAL WEEKS LATER, THEY BEGAN APPEARING AGAIN.
RECENTLY, I'VE AGAIN SEEN LARGE E-BIKES AND MOTORCYCLE STYLE ELECTRIC VEHICLES OCCUPYING MULTIPLE PASSENGER SPACES.
I, I RECOGNIZE THAT CAP METRO, CAP METRO HAS BEEN WORKING ON CLEAR GUIDANCE FOR CONDUCTORS, BATTERY SAFETY, AND APPROPRIATE BICYCLE ACCOMMODATIONS.
MY QUESTION IS WHETHER THOSE MEASURES ARE BEING CONSISTENTLY APPLIED AND WHAT CAP- CAP METRO'S TRACKING SHOWS ON THEIR EFFECTIVENESS.
THIS IS ESPECIALLY CONCERNING WITH THE RECENTLY ANNOUNCEMENT O- OF A TRAIN DURING MY COMMUTE.
I'VE NOTICED TIGHTEN, TIGHTER SEATING AND ADDITIONAL SPACE OCCUPIED BY OVERSIZED VEHICLES BECOMES MORE SIGNIFICANT WHEN PASSENGERS HAVE FEWER AVAILABLE SEATS.
I ALSO CONTINUE TO OBSERVE INCONSISTENT VISIBLE FAIR VERIFICATION.
I UNDERSTAND THAT CAP METRO OPERATES ON A PROOF OF PAYMENT SYSTEM, BUT I'D LIKE TO KNOW HOW THE AGENCY MEASURES FAIR COMPLIANCE AND ENSURES THAT ITS PR- PROCEDURES ARE EFFECTIVE.
MY CONCERN IS BROADER THAN BICYCLES OR FARES ALONE.
EMPLOYEES NEED TO KNOW WHAT IS EXPECTED OF THEM.
NEED APPROPRIATE MANAGEMENT SUPPORT IN ENFORCING THE, THOSE POLICIES.
I RESPECTFULLY ASK THE BOARD THREE QUESTIONS.
FIRST, WHAT EVIDENCE DOES CAPME HAVE OF ITS E-BIKE ENFORCEMENT MEASURES ARE WORKING AND WHAT IS BEING DONE ABOUT THE APPROPRIATE RECURRENCE OF OVERSIGHT VEHICLES? SECOND, HOW WILL CAP METRO ENSURE THAT CONDUCTORS AND SUPERVISORS CONSISTENTLY APPLY THE RULES, INCLUDING WHEN RIDERS OBJECT? THIRD, HOW DOES CAP METRO MEASURE FAIR COMPLIANCE AND WHAT ACCOUNTABILITY MEASURES ARE IN PLACE TO ADDRESS THE GAPS OF ENFORCEMENT? I
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SUPPORT PUBLIC TRANSPORTATION AND WANT METRO RAIL TO SUCCEED.I'M ASKING FOR CLEAR STANDARDS, CONSISTENT ENFORCEMENT AND...
I'M JUST ASKING FOR CLEAR STANDARDS, CONSISTENT ENFORCEMENT AND MEASUREMENT THAT PROTECT ACCOUNTABILITY, UH, ACCESSIBILITY, PASSENGER SPACE AND CONFIDENCE IN THE SYSTEM.
UH, SHALL WE, SHALL WE TRY, UM, MS. MILLER AGAIN? OKAY, SHE HOPPED OFF.
UH, THEN, UH, UH, WHAT ABOUT, UH, ALEX SAN MARTIN? ALL RIGHT.
MR. SAN MARTIN, UM, YOU HAVE THREE MINUTES.
UH, THANK YOU, UM, BOARD FOR GIVING ME THE OPPORTUNITY TO SPEAK, UH, TODAY.
UM, I REALLY APPRECIATE YOUR TIME.
I, UH, I SERVE ON THE, THE PEOPLE WITH DISABILITIES.
I'M VICE CHAIR, AND THEN I'M, I'M READY TO AUSTIN ISD IN DISTRICT SIX, UM, BUT I'M, I'M JUST GONNA SPEAK UP, YOU KNOW, JUST AS A PUBLIC CITIZEN.
SO, UM, I, I LIVE IN, UM, SOUTH AUSTIN AND I TAKE, UH, METRO ACCESS AND SERVICE.
AND SO I JUST WANTED TO BRING UP THE, THE NO-SHOW POLICY.
SO THERE, THERE ARE TIMES WHERE I, I GET NO-SHOWED SOMETIMES AND THEY DON'T PICK ME UP AFTERWARDS TO TAKE ME TO WORK.
AND I JUST THINK, UM, THEY SHOULD DO A BETTER JOB OF PICKING, UH, METRO ACCESS, METRO ACCESS CUSTOMERS UP AFTER A NO-SHOW, BECAUSE THEY LITERALLY, LIKE, REFUSE TO PICK ME UP AND I'VE CALLED THEM, YOU KNOW, A FEW TIMES AFTERWARDS AFTER I GET NO-SHOWED, I'M LIKE, "CAN I GET A, A RIDE TO WORK?" AND THEY'RE LIKE, "OH, WE HAVE NO AVAILABILITY." SO I THINK IT'S KIND OF IMPORTANT TO MAYBE ADDRESS THAT, THAT ISSUE.
AND THEN ALSO, UM, THERE'S NO BUS STOPS OR BUS STATIONS IN MY, MY NEIGHBORHOOD.
I LIVE OFF OF UNDER CREEK PARKWAY OVER IN SOUTH AUSTIN, AND THERE'S NO BUS STOPS ANYWHERE.
I THINK THE CLOSEST BUS STOP IS AT AIKENS HIGH SCHOOL.
SO, BUT THAT'S MAYBE A, A MILE AND A HALF, TWO MILES AWAY FROM MY, MY, YOU KNOW, MY APARTMENT BUILDING.
I LIVE ON 200 CREEK PARKWAY, SO IT'S A, LIKE A MIDST, YOU KNOW, MID-RISE BUILDING, AND THERE'S ALL THIS DEVELOPMENT OVER THERE AND PEOPLE, UH, NEED PUBLIC TRANSPORTATION.
SO I'D REALLY APPRECIATE IF YOU MAYBE LOOK INTO THAT.
I DON'T KNOW WHAT THE, THE CAPITAL METRO STRATEGIES ARE, YOU KNOW, PLANNING STRATEGIES FOR THE FUTURE, BUT I THINK, UH, YOU MIGHT WANNA LOOK AT MAYBE, YOU KNOW, UH, INSTALLING, LIKE, A BRAND NEW BUS STOP OR HAVE BUS STOPS IN THAT SPACE OR THAT AREA.
UM, THERE'S A LOT OF RESIDENTS, YOU KNOW, AND DEVELOPMENT, BUSINESS DEVELOPMENT IN THE AREA THAT, UM, I, I WOULD, YOU KNOW, IT WOULD, IT'D BE NICE TO HAVE THAT PUBLIC TRANSPORT, TRANSPORTATION.
UM, THANK YOU FOR YOUR PRESENTATION.
ALL RIGHT, DO I, DO I SEE, UM, LET'S SEE, IS, IS DEB MILLER BACK? NOT YET.
AND, AND, UM, I GUESS WE CAN PROCEED AND IF THEY DO RETURN, WE CAN, UH, WE CAN ADD THEM AT THAT POINT.
IS THERE ANYONE ELSE IN THE AUDIENCE, UM, WHOSE NAME WE HAVEN'T CALLED, BUT WHO WOULD LIKE TO, UH, PRESENT TO THE BOARD? ANYONE IN THE CROWD? ANYONE IN THE AU - UM, IN THE AUDITORIUM? OKAY.
[VI. Board Committee Updates]
NOW TO ADVISORY COMMITTEE UPDATES.WE'LL START WITH, UH, OPERATIONS AND PLANNING, UH, OPERATIONS PLANNING AND SAFETY COMMITTEE.
DO WE - ACTUALLY, CHAIR, NEITHER OF OUR COMMITTEES MET THIS MONTH, SO WE WON'T HAVE, UM, UPDATES FROM EITHER THE OPERATIONS, PLANNING, SAFETY COMMITTEE OR THE FINANCE AUDIT AND, AND ADMINISTRATION COMMITTEE.
UH, DO WE HAVE A CAMPO UPDATE? THANK YOU, CHAIR.
THE, UH, CAMPO MET, UH, TRANSPORTATION POLICY BOARD MET ON OCTOBER 5TH, UH, IN ADDITION TO APPROVING, GETTING A REPORT FROM THE TECHNICAL ADVISORY COMMITTEE AND APPROVING SOME, UH, MINOR AMENDMENTS TO THE UPWP, UH, UH, FOR, UH, 20 - FISCAL 26 AND FISCAL 27.
UH, THE, UH, TPB, UM, ALSO FORMALLY ADOPTED THE, UH, 62, UH, AMENDMENTS TO THE RT, OR EXCUSE ME, THE
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T- THE TRANSPORTATION IMPROVEMENT PROGRAM AND ONE AMENDMENT TO THE RTP, UH, FOR, UH, THE UPCOMING FISCAL YEARS, AND THEN ALSO, UH, WORKED WITH, UH, DID A, EXCUSE ME, APPROVED INTER- INTERLOCAL AGREEMENT, UH, WITH RESPECT TO, UH, CAMPO AND OUTSIDE AGENCIES REGARDING A PARTNERSHIP STUDY PROGRAM.AND FINALLY, UH, WE ALSO HAD A PRESENTATION, UH, A LENGTHY PRESENTATION, UH, ABOUT INTERCHANGE BOTTLENECK STUDY, UH, CONCERNING, UH, UH, BOTH SHORT-TERM AND LONG-TERM IMPROVEMENTS TO VARIOUS, UH, HIGH, UH, CONGESTED INTERSECTIONS THROUGHOUT OUR REGION.
AND, AND THE, UH, AUSTIN TRANSIT PARTNERSHIP MEETING, UH, WE DID NOT HAVE A MEETING THIS MONTH, SO, UH, LET'S SEE.
[V. Advisory Committee Updates]
THINK I DID SKIP OVER THE ADVISORY COMMITTEE UPDATES.UH, IS, IS, UH, MR. BRETON HERE? PETER? GLAD I SAW YOU IN THE BACK THERE.
GOOD AFTERNOON, CHAIR TRAVIAN, VICE CHAIR ELLIS, PRESIDENT AND CEO WATKINS, AND MEMBERS OF THE BOARD.
MY NAME IS PETER BRETTON, AND I AM THE STAFF LIAISON FOR OUR ADVISORY COMMITTEES.
SINCE LAST MONTH'S UPDATE, OUR ACCESS AND CUSTOMER SATISFACTION ADVISORY COMMITTEES MET AT THEIR REGULARLY SCHEDULED TIMES.
BOTH COMMITTEES RECEIVED PRESENTATIONS ON OUR SERVICE STANDARDS AND GUIDELINES PRESENTED BY SENIOR DIRECTOR OF SERVICE PLANNING, ROBERTO GONZALEZ, MANAGER OF SYSTEMS DEVELOPMENT, LAUREN STEETER, AND PLANNER THREE, EMMA MARTINEZ.
THAT'S ALL I HAVE FOR THIS MONTH.
THANK YOU, AND PLEASE LET ME KNOW IF YOU HAVE ANY QUESTIONS.
BOARD MEMBERS, ANY QUESTIONS? ANY QUESTIONS? ANY QUESTIONS? HEARING NONE, THANK YOU VERY MUCH.
[VII.1. Approval of the minutes from the September 16, 2026 Public Hearing and September 28, 2026 meeting of the CapMetro Board of Directors]
RIGHT.WE WILL NOW, UH, MOVE INTO ACTION ITEMS. AND, UH, LET'S SEE.
THE FIRST ITEM IS, UH, BOARD MINUTES.
SO THE CHAIR WILL ENTERTAIN A MOTION TO APPROVE THE MINUTES FROM SEPTEMBER 16TH AND SEPTEMBER 28TH, 2026.
IT'S, IT'S, UNLESS WE'VE GOT A - SECOND.
UH, IT'S BEEN MOVED AND PROPERLY SECONDED THAT WE APPROVE, UH, THE MINUTES FROM SEPTEMBER 16TH AND, UH, 20 - UH, 2026 AND SEPTEMBER 28TH, 2026.
UH, IS THERE ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE, ALL IN FAVOR, LET IT BE KNOWN BY SAYING AYE.
UH, HEARING NO OPPOSITION, THE CHAIR WILL MAKE IT UNANIMOUS.
[VII.2. Approval of a resolution adopting the CapMetro Board of Directors 2027 meeting calendar.]
ITEM NUMBER TWO IS ADOPT THE 2027 BOARD MEETING CALENDAR.CHEYENNE, WOULD YOU WALK US THROUGH THAT, PLEASE? THANK YOU, CHAIR.
THANK YOU, BOARD MEMBERS, UH, PRESIDENT AND CEO, DOTTIE WATKINS.
UH, MY NAME'S CHEYENNE CONNER.
I'M THE CHIEF OF STAFF FOR CAP METRO.
UM, BEFORE YOU TODAY, WE'VE GOT THE PROPOSED 2027 BOARD CALENDAR, UH, FOR YOUR CONSIDERATION.
UM, OF NOTE, AND, UM, JUST AN IMPORTANT CHANGE FOR PU - THE PUBLIC'S AWARENESS AS WELL AS YOURS, IS THAT FOR NEXT YEAR IN 2027, WE ARE PROPOSING A STRUCTURAL CHANGE TO HOW WE, UM, HOW FREQUENTLY WE HOST OUR DIFFERENT MEETINGS.
WE WILL CONTINUE TO HAVE, UM, MONTHLY BOARD MEETINGS, UM, USUALLY ON THE FOURTH MONDAY OF THE MONTH AS THEY CURRENTLY ARE.
UM, THE BIGGEST CHANGE IS THAT RATHER THAN HAVING MONTHLY COMMITTEE MEETINGS, WE ARE PROPOSING QUARTERLY BOARD WORK SESSIONS WHERE YOU ALL WOULD GET TOGETHER, RECEIVE QUARTERLY UPDATES SUCH AS, UM, PERFORMANCE, FINANCIALS, AUDIT, ET CETERA, UM, BE ABLE TO HAVE MORE ROBUST DISCUSSION ABOUT ISSUES FACE - FACING THE AGENCY AS A FULL BODY.
DURING THOSE WORK SESSIONS, OF COURSE, WE WOULD HEAR PUBLIC COMMENT.
THAT WOULD ALSO BE AN OPPORTUNITY FOR US TO CONDUCT ANY PUBLIC HEARINGS, COMPLETE EXECUTIVE SESSIONS IF, IF THE TIMING IS, IS APPROPRIATE, UM, AND FOR YOU ALL TO RECEIVE YOUR NORMAL MONTHLY, UM, LEADERSHIP UPDATES FROM OUR OPERATIONS TEAM AND FROM OUR ADMINISTRATION SIDE OF THE HOUSE.
UM, THE CALENDAR IS IN FRONT OF YOU.
THE ONLY OTHER THING I WOULD NOTE IS THAT, OF COURSE, WE HAVE CONSIDERED PARTNER AGENCY MEETINGS TO THE BEST OF OUR ABILITY.
YOU ALL ARE, UH, VERY BUSY PEOPLE, AND SO WE'RE TRYING TO ACCOMMODATE YOU.
WE LIKE THE NOTION OF, UM, HAVING ALL OF OUR BOARD MEETINGS BE ON MONDAYS THAT CAN ALLOW US TO JUST ESTABLISH CAP METRO AS, OR, UH, MONDAY AS THE CAP METRO DAY, UH, FOR YOU ALL, AND THAT SEEMS TO BE WHEN THE LEAST CONFLICTS ARE.
UM, HOWEVER, I'M OPEN TO, UM, ANY FEEDBACK OR QUESTIONS THAT YOU HAVE ABOUT THIS CALENDAR.
BOARD MEMBERS, ANY QUESTIONS? ANY COMMENTS? ANY QUESTIONS? ANY COMMENTS? WELL, IT, IT, IT LOOKS LIKE, UH, MONDAY'S GONNA BE CAP METRO DAY.
UH, CHAIR WILL ENTERTAIN A MOTION TO ADOPT THE BOARD MEETING CALENDAR.
[00:30:01]
UM, BOARD MEMBER ROSS WITH, UH, BOARD MEMBER BANGAL.IT'S BEEN MOVED AND PROPERLY SECONDED THAT WE ADOPT THE 2027 BOARD MEETING CALENDAR.
ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? FURTHER DISCUSSION? HEARING NONE, UH, ALL IN FAVOR, LET IT BE KNOWN BY SAYING AYE.
HEARING NONE, THE CHAIR WILL MAKE IT UNANIMOUS.
I SEE THAT MS. MILLER HAS - CHAIR?
[IV. Public Comment (Part 2 of 2)]
UH, MS. MILLER IS BACK ONLINE.WE, WE WILL, UH, BRING IN, UM, MS. MILLER THEN TO, UH, MAKE HER COMMENTS.
CAN YOU HEAR ME OKAY? SOUNDS OKAY SO FAR.
SO, UM, I HAVE A COUPLE OF, UH, SUGGESTIONS TO HELP SAVE A LITTLE MONEY BECAUSE WE NEED TO, UH, HELP STREAMLINE SOME STUFF, ESPECIALLY PROVISIONAL RIDERS.
UM, WE NEED TO HAVE BUS STOPS RIGHT IN FRONT OF...
WE, WE NEED TO FIND, UH, AREAS WHERE WE HAVE CLUSTERS OF PROVISIONAL RIDERS, UM, THAT, ESPECIALLY THESE MOBILITY DEVICES ARE VISUALLY IMPAIRED BECAUSE THOSE ARE US THAT CAN MOST SUCCESSFULLY TRANSITION TO THE OTHER SERVICE.
AND IF WE HAD THE BUS STOP RIGHT IN FRONT OF THESE PLACES, IT WOULD BE SO MUCH EASIER WITH THE COVER.
ALSO, EVERY TIME I GET IT CLOSE TO ONE OF THE TRANSIT CENTERS, IF I HAVE CELLULAR DATA, IT TRIES TO JUMP TO WIFI, THEN IT, MY PASSES FOR, UH, SENSITIVE DATA ON THERE.
SO I CAN'T GET THE APP UP TO LOAD THE BUS THAT HAS BEEN A CHALLENGE FOR ME IN THE PAST.
UM, ALSO ON THE APP, IF IT COULD TELL ME WHEN MY DRIVER'S THERE EARLY, I COULD BE OUT THERE EARLY AND IT MIGHT HELP THE SERVICE ALSO.
AND THEN, UM, I'M, I'M REALLY CONCERNED ABOUT SOME OF THESE DRIVERS THAT WE'RE GETTING.
AND I WENT TO THE, UH, ACCESSING ADVISORY COMMISS - COMMITTEE AND LOOKED AT SOME OF THE PAST MEETINGS AND I SEE THAT THE PROBLEM IS NOT THE DRIVERS, IT'S THE TRAINING, WHICH HAS TO BE UPDATED FROM THE POINT VIEW OF THE PERSON WHO'S RIDING IN THE CHAIR AND THEIR SAFETY AND COMFORT.
UH, I CONTINUE TO HAVE WOMEN PUT THEIR BODY ON TOP OF ME AND GRIND THEIR CHEST INTO ME, WHICH IS INAPPROPRIATE.
I CONTINUE TO, UH, SEE DRIVERS THAT ARE STILL ELDERLY.
THE BLIND, UH, CLIENT IS HAVING TO HELP THEM CLIMB UP A STAIR, UM, AND ON THE CURB.
SO WE REALLY NEED TO LOOK AT THE ABILITIES AND MATCH THE DRIVER TO THE TYPE OF SECUREMENT SYSTEM THAT YOU ALL HAVE, BECAUSE UNLESS YOU HAVE THAT SLIDING CLICK OR THE ATTACHMENT FROM THE SIDEWALL, EVERY DRIVER NEEDS TO LEARN TO PUT THE STRAPS ON THE FLOOR ON THE OUTSIDE WALL FIRST SO THEY DON'T TRIP OVER EVERYTHING.
THEN LET ME DRIVE IN AND GET OUT OF THEIR WAY.
IT DOESN'T HAVE TO BE LIKE THIS.
AND THEN MY LAST REQUEST IS THAT THIS VANPOOL SYSTEM, WHY DON'T WE MAKE A PROGRAM FOR RETIRED DRIVERS TO COME IN AND BE, HAVE THAT VEHICLE AND HELP, UH, GET THE ACCESS TO THE, ESPECIALLY SURROUNDING AREAS UM, MORE AND MORE AS OUR, UH, COMMUNITY AGES AND EVERYONE'S FORCED TO DRIVE AN EV AND NOBODY ON SOCIAL SECURITY CAN AFFORD ONE.
UH, THAT'S ALL I GOT THIS WEEK.
THANK YOU SO MUCH FOR HAVING ME HERE.
AND CONGRATULATIONS EVERYBODY.
NOBODY KNOWS MORE THE VALUE OF OUR, UM, POLICE FORCE IN THE, UH, TRANSIT THAN ME.
I'VE WATCHED Y'ALL STOP TERRORIST, UH, UH, I'M WATCHING YOU WATCH A BANK ROBBER.
[VII.3. Approval of a resolution adopting the CapMetro Fiscal Year 2027 Annual Internal Audit Plan.]
BACK TO OUR ACTION ITEMS AND SPECIFICALLY ACTION ITEM NUMBER THREE, WHICH IS TO ADOPT THE FY2027 ANNUAL INTERNAL AUDIT PLAN.UH, TERRY FULMER, WOULD YOU PRESENT PLEASE? GOOD AFTERNOON.
GOOD AFTERNOON, UH, CHAIR TRAVIAN, BOARD MEMBERS, PRESIDENT WATKINS.
I'M THE CHIEF AUDIT EXECUTIVE HERE AT CAP METRO.
I'M HERE TO SHARE WITH YOU THE PROPOSED, UH, FISCAL YEAR 27 AUDIT PLAN AND SOME OF THE ANNUAL GOVERNANCE REQUIREMENTS THAT I HAVE TO DISCLOSE TO YOU ALL.
SO AT CAP METRO, WE FOLLOW TWO SETS OF AUDIT STANDARDS, THE, UH, GOVERNMENT, GENERAL ACCEPTED GOVERNMENT AUDIT STANDARDS AS WELL AS THE INSTANT INTERNAL AUDITORS.
SO BETWEEN THOSE TWO SETS OF STANDARDS, THERE'S NINE ITEMS I HAVE TO COVER AT LEAST ANNUALLY WITH THE BOARD AND, AND DISCUSS WITH THE BOARD.
SO WE ARE IN COMPLIANCE WITH ALL NINE OF THESE, BUT I'M JUST GONNA BRIEFLY WALK THROUGH EACH ONE OF THEM SO YOU CAN UNDERSTAND HOW AND WHY WE ARE IN COMPLIANCE.
[00:35:02]
FIRST OFF, THE INTERNAL AUDIT DEPARTMENT CHARTER, IT IS REVIEWED AND APPROVED BY THE BOARD ANNUALLY.IT'S ALWAYS DONE AT THE SAME TIME AS A FINANCE AUDIT ADMINISTRATION COMMITTEE, UH, CHARTER.
SO THE LAST TIME IT WAS REVIEWED AND APPROVED WAS IN MARCH OF 2026.
THE PLAN WOULD BE TO WORK WITH LEGAL AND PROBABLY IN MARCH OF THIS YEAR, BRING THAT BACK UP FOR REVIEW AND APPROVAL.
SECOND ITEMS REQUIRED IS THAT THE INTERNAL AUDIT FUNCTION HAS TO BE BY MANDATE BY THE, FROM THE, FROM THE BOARD.
SO THERE IS WITHIN THE FAA COMMITTEE CHARTER, IT DOES TALK ABOUT, UH, THE, THE, THE NEED AND, AND PURPOSE OF THE AUDIT FUNCTION AS WELL AS TAXES STATU - TAXES STAT- STATUTE DOES REQUIRE INTERNAL AUDIT FUNCTION.
UM, BULLET POINT THREE THERE, THE ANNUAL AUDIT PLAN, ANY SIGNIFICANT CHANGES HAVE TO BE REVIEWED AND APPROVED BY THE BOARD.
SO WE ARE COVERING THAT AT THIS MEETING HERE TODAY.
UM, THE ANNUAL BUDGET AND RESOURCE PLAN TO COMPLETE THE PLAN IS ALSO NEEDS TO BE REVIEWED AND APPROVED BY THE BOARD, WHICH IS ALSO INCLUDED IN TODAY'S, UH, UM, UH, RESOLUTION.
THE, UH, THE CHIEF AUDIT EXECUTIVE'S, UH, APPOINTMENT AND REMOVAL AS WELL AS THE REMUNERATION NEEDS TO BE REVIEWED AND APPROVED BY THE BOARD AT LEAST ANNUALLY.
THAT WILL BE HAPPENING HERE IN NOVEMBER.
UM, THE EXTERNAL QUALITY ASSESSMENT PROGRAM, WE DO, UH, FOLLOW, UH, THE, UH, YELLOW BOOK, WHICH IS THE, UH, GOVERNMENT AUDITING STANDARDS.
MY DEPARTMENT GETS AUDITED EVERY THREE YEARS.
SO THE LAST AUDIT WE WENT THROUGH WAS IN 2025, AND WE'LL BE SCHEDULED TO GO THROUGH AN AUDIT IN 2028.
THE RESULTS OF THE EXTERNAL QUALITY ASSESSMENTS ARE REQUIRED TO BE SHARED WITH THE BOARD.
THEY, THEY WERE LAST YEAR WHEN, WHEN THE REPORTS WERE ISSUED.
WE HAD TWO SEPARATE REPORTS AND SOME INTERNAL AUDITORS GAVE US THEIR HIGHEST OPINION, WHICH IS GENERALLY CONFORMS OPINION, AS WELL AS THE GOVERNMENT AUDITING STANDARDS.
WE GOT AN OPINION OF PASS WHEN THAT, THAT BASICALLY IS THE HIGHEST RATING YOU CAN HAVE.
AND THEN, UH, LASTLY, UH, THE FISCAL, THE DEPARTMENT'S REQUIRED TO HAVE STRATEGIC INITIATIVES.
SO THE STRATEGIC INITIATIVES THAT I HAVE FOR THE PERSONNEL IN MY DEPARTMENT LARGELY FOCUS AROUND TECHNOLOGIES AND JUST LEVERAGING COPILOT, UH, AS OUR ARTIFICIAL INTELLIGENCE TOOL, LEVERAGING TO THE MAXIMUM EXTENT THAT WE CAN SHAREPOINT, ONENOTE, THE TEAM'S SYSTEMS. AND THEN WE ALSO ARE LEVERAGING POWER BI AND OUR DATA ANALYTICS, WHICH IS A VERY HELPFUL TOOL.
LASTLY, I, I REQUIRE THAT THE PEOPLE IN MY DEPARTMENT BECOME FAMILIAR AND, AND THE POWER KIND OF USERS OF ORACLE, HEXAGON, EAM, TRACKIT, AND SPARE AND OTHER SYSTEMS THAT ARE USED BY MANAGEMENT.
SO THAT KIND OF COVERS THE STRATEGIC INITIATIVES FROM MY DEPARTMENT PERSONNEL.
JUST WANTED TO SEE IF THERE'S ANY QUESTIONS FROM THE BOARD REGARD- REGARDING THESE KIND OF NINE, UH, DIS- DISCLOSURES THAT ARE REQUIRED.
BOARD MEMBERS, ANY QUESTIONS? ANY QUESTIONS? DOESN'T LOOK LIKE WE HAVE ANY.
SO THE NEXT ITEM IS, UH, FIRST I JUST WANNA THANK, UH, THE MEMBERS OF THE BOARD, ACTUALLY ALL, ALL THE MEMBERS OF THE BOARD WERE INTERVIEWED AND PARTICIPATED IN, IN THE, UH, RISK ASSESSMENT THIS YEAR, MINUS STEVEN SINCE HE WAS NEW AND HE WAS IN TRANSITION.
BUT, UH, ANYWAY, UM, I, WE HAD MORE THAN 53 MEMBERS OF MANAGEMENT TOGETHER WITH THE BOARD THAT GAVE US THEIR INPUTS RELATED, RELATED TO THE RISKS.
17 RISKS WERE IDENTIFIED, THE TOP 17 AND 14 OF THEM WERE IN PREVIOUS, UH, RISK ANA- ANALYSIS THE PRIOR YEAR.
THE ONLY THREE N- NEW RISKS THAT WE HAD THIS YEAR, ONE WAS THE RAIL TRANSITION TO IN-HOUSE.
UM, CURRENTLY, UM, HERZOG DOES THE WORK AND WE'RE BRINGING THAT IN-HOUSE FOR BOTH DISPATCH AND MAINTENANCE.
SECOND ITEM THAT WAS NEW THIS YEAR WAS JUST THE FAIR INCREASE IN MANAGEMENT SINCE IT HAD BEEN SEVERAL YEARS SINCE WE HAVE DONE A FAIR INCREASE, UH, THAT WAS LISTED AS AN ITEM THAT NEEDED TO BE, UH, THAT WAS A RISK.
AND THEN THE THIRD ITEM, WE DO HAVE A LOT OF CAPITAL PROJECTS GOING ON ACROSS CAP METRO, SO THAT SHOWED UP ON THE RISK ASSESSMENT AS A NEW EYE THIS YEAR.
IT'S LOOKING AT CAPITAL PROJECTS AND CONSTRUCTION DELIVERY.
SO THOSE ARE THE THREE NEW RISKS.
AND THEN THE TOP FOUR RISKS, WHICH IS THAT BOTTOM BAR THERE, UH, THE TOP FOUR RISKS.
NUMBER ONE WAS RIDERSHIP LEVELS AND CREATING A CULTURE OF RIDERSHIP WAS NUMBER ONE.
NUMBER TWO IS JUST SAFETY AND SECURITY, UH, OF THE OPERATIONS, IS THE FOCUS ON, YOU KNOW, CUSTOMERS AND OPERATIONS.
THIRD IS THE, THE RAIL IN-HOUSE, UH, TRANSITION TO IN-HOUSE.
AND THEN LASTLY, UH, THE FOURTH ITEM ON THIS YEAR'S RISK ASSESSMENT AS FAR AS RANKING WAS JUST MANAGING PROJECTED COSTS VERSUS REVENUES WITH A FOCUS ON SALES TAXES.
SO, UH, JUST WANNA SEE IF THERE'S ANY QUESTIONS ON THIS YEAR'S RISK ASSESSMENT.
BOARD MEMBERS, ANY QUESTIONS? ANY QUESTIONS? LOOKS LIKE WE'RE GOOD.
SO THE NEXT ITEM IS THE PROPOSED AUDIT PLAN, AND, UM, THERE IS 26, UH, PROJECTS ON THIS YEAR'S PLAN, SO I'M JUST SHARING WITH YOU SOME OF THE HIGHLIGHTS.
UM, BUT AGAIN, I WANNA THANK MEMBERS OF THE BOARD AS WELL AS ALL THE MEMBERS OF MANAGEMENT THAT HAD INPUT ON DEVELOPMENT OF THIS YEAR'S PLAN.
UH, THE ANNUAL AUDIT PLAN WAS DEVELOPED USING AN AGENCY-WIDE RISK ASSESSMENT THAT WE JUST TALKED ABOUT TOGETHER WITH THE RE- REVIEW OF CAP METRO STRATEGIES, OBJECTIVES AND RISKS, WHICH ALSO INCLUDED, YOU KNOW, INPUTS FROM THE BOARD, SENIOR MANAGEMENT, AS WELL AS MY OWN PROFESSIONAL OPINION.
THE, UH, KIND OF FIVE BUCKETS THAT SOME OF THE, THE PROJECTS FALL
[00:40:01]
INTO IS FINANCIAL CONTROLS.WE HAVE SEVERAL PROJECTS RELATED TO, UH, FINANCIAL CONTROLS, INCLUDING LOOKING AT THE CONTINUOUS MONITORING OF KEOLIS AND MTM PASS THROUGH CHARGES, INCLUDING PAYROLL AND OTHER CHARGES.
SECOND ITEM THERE IS, UH, CONTRACT OVERSIGHT.
UM, THERE IS SEVERAL NEW CONTRACTS THIS YEAR THAT WE ARE INCLUDING IN SCOPE, INCLUDING THE BIG STAR TRANSIT CONTRACT AS, AND THEN RIO GRANDE PACIFIC CONTRACT.
NEXT ITEM, UH, BUCKET IS KIND OF SAFETY AND OPERATIONS.
WE WILL BE LOOKING AT TRANSIT POLICE PERFORMANCE MEASURES AND, AND ALSO LOOKING AT THE INCIDENT AND ACCIDENT MANAGEMENT SYSTEM.
NEXT ITEM, FAIR MANAGEMENT, WE'LL BE DOING A POST-IMPLEMENTATION REVIEW OF THE FAIR BOX OPERATIONS AND FAIR CHANGES THAT HAVE OCCURRED IN THIS, OVER, OVER THE LAST YEAR.
AND THEN LASTLY, THE CYBERSECURITY, UH, WE, WE WILL HAVE A FOCUS IN CYBERSECURITY, LEVERAGING THE, THE, THE, THE, UH, BASICALLY THE SKILLS AND, AND, UH, CAPABILITIES OF FEDERAL GOVERNMENT THROUGH THEIR CYBERSECURITY AND INFRASTRUCTURE SECURITY AGENCY WHO THIS YEAR DID SIX ASSESSMENTS HERE AT CAP METRO.
AND WE LOOK AT HAVING THEM COME IN TO DO AN ASSESSMENT AS WELL AS WORK WITH MANAGEMENT ON THE OUTSOURCE OF THEIR ANNUAL IT PENETRATION AUDIT.
AND THEN WE'RE LOOKING AT DOING A RANSOMWARE RESPONSE EXERCISE SIMILAR TO WHAT WE DID THIS YEAR WITH, WITH THE FEDERAL GOVERNMENT THROUGH CISA.
JUST WANNA SEE IF THERE'S ANY QUESTIONS ON KIND OF THE HIGHLIGHTS OF THIS YEAR'S PROPOSED AUDIT PLAN.
BOARD MEMBERS, ANY QUESTIONS? HEARING NONE.
SO, YOU KNOW, ONE OF THE REQUIREMENTS IS THAT I HAVE TO CONFIRM TO THE BOARD THAT, UM, THE, THE RESOURCES AND THE BUDGET IS ADEQUATE TO COMPLETE THE AUDIT PLAN.
SO THE BOARD APPROVED FISCAL YEAR 27 AUDIT PLAN, UH, BUDGET OF 6655, WHICH COVERS FIVE FULL-TIME EQUIVALENTS IS SUFFICIENT, UH, RESOURCES NEXT YEAR TO COMPLETE THE PROPOSED AUDIT PLAN.
UH, WE WILL BE USING A COMBINATION OF INTERNAL RESOURCES AND EXTERNAL RESOURCES, INCLUDING OUR INTERN PROGRAM WITH UT AND OUR PROGRAM THAT WILL BE EXPANDING TO TEXAS A&M UNIVERSITY THIS COMING SPRING.
LAST, ONE OF THE OTHER ITEMS I HAVE TO REQUIRE TO DISCLOSE ANNUALLY TO THE COMMITTEE IS THAT, UH, AS A CHIEF AUDIT EXECUTIVE HERE AT CAP METRO, I CONFIRM TO THE BOARD THAT THE INTERNAL AUDIT DEPARTMENT IS ORGANIZATIONALLY INDEPENDENT OF MANAGEMENT AND AS SUCH REMAINS OBJECTIVE WHEN CONDUCTING AUDITS ACTIVITIES.
AND OUR INTERNAL AUDIT STAFF HAVE NO CONFLICTS OF INTEREST WITH THIS PROPOSED FISCAL YEAR 2027 AUDIT PLAN.
WANNA SEE IF THERE'S ANY QUESTIONS, AND THEN I'M ASKING FOR THE BOARD'S APPROVAL OF THE PROPOSED FISCAL YEAR 27 AUDIT PLAN.
BOARD, ANY QUESTIONS? BOARD MEMBERS? ANY QUESTIONS? ALL RIGHT.
UH, THEN CHAIR WILL ENTERTAIN A MOTION TO ADOPT THE ANNUAL INTERNAL AUDIT PLAN.
UM, BOARD MEMBER CHANGE AND BOARD.
IT'S BEEN MOVED AND PROPERLY SECONDED THAT WE ADOPT THE FY 2027 ANNUAL INTERNAL AUDIT PLAN.
ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE, ALL IN FAVOR, PLEASE SAY AYE.
HEARING NONE, THE CHAIR WILL MAKE IT UNANIMOUS.
[VII.4. Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with UniFirst Corporation for the Vehicle Maintenance Uniform Rental Program, with a base term of three (3) years, in a total amount not to exceed $1,235,263.]
NUMBER FOUR WILL BE A CONTRACT WITH UNIFIRST CORPORATION FOR VEHICLE MAINTENANCE, UH, AND, UH, UNIFORM RENTAL, UH, THE VEHICLE MAINTENANCE UNIFORM RENTAL PROGRAM.AND THE VALUE OF THE CONTRACT IS $1,235,263.
AM I ON? GOOD AFTERNOON, CHAIR TRAVIAN, BOARD MEMBERS AND PRESIDENT AND CEO WATKINS.
MY NAME IS MICHELLE STYLER AND I'M THE VICE PRESIDENT OF BUS OPERATIONS AND MAINTENANCE.
I'M HERE TO REQUEST AUTHORIZATION FOR A NEW THREE-YEAR UNIFORM SERVICES CONTRACT WITH UNIFIRST IN THE AMOUNT NOT TO EXCEED $1,235,263.
THE PROPOSED AGREEMENT UPDATES AND EXPANDS OUR UNIFORM PROGRAM TO BETTER MEET THE NEEDS OF EMPLOYEES WORKING IN OUR OPERATIONS AND MAINTENANCE ENVIRONMENTS WITH A FOCUS ON SAFETY, VISIBILITY, COMFORT, AND FUNCTIONALITY.
WE WILL DISCONTINUE THE EXISTING UNIFIRST CONTRACT WHEN THIS NEW CONTRACT IS IMPLEMENTED.
THE UPDATED PROGRAM INCLUDES SEVERAL IMPORTANT ENHANCEMENTS, IMPROVE SAFETY AND VISIBILITY.
NEW UNIFORMS INCORPORATE REFLECTIVE MATERIALS TO IMPROVE EMPLOYEE VISIBILITY WHEN WORKING AROUND BUSES, EQUIPMENT, AND ACTIVE OPERATING ENVIRONMENTS.
GREATER COMFORT AND FUNCTIONALITY.
LIGHTER WEIGHT MATERIALS AND INTEGRATED REFLECTIVE FEATURES WILL IMPROVE COMFORT AND ELIMINATE THE NEED FOR EMPLOYEES TO WEAR AN ADDITIONAL SAFETY VEST IN SITUATIONS WHERE UNIFORM MEETS VISIBILITY REQUIREMENTS.
CLEARER DEPARTMENTAL IDENTIFICATION, UPDATED UNIFORM COLORS
[00:45:01]
WILL HELP DISTINGUISH EMPLOYEE GROUPS AND THEIR RESPONSIBILITIES.AND LASTLY, EXPANDED EMPLOYEE COVERAGE.
UH, THE PROGRAM WILL NOW INCLUDE OUR TRAINING TEAM PROVIDING MORE CONSISTENT UNIFORM STANDARDS ACROSS DEPARTMENTS.
UH, THE PROPOSED CONTRACT REFLECTS UPDATED UNIFORM SPECIFICATIONS, ENHANCED SAFETY FEATURES, AND EXPANDED EMPLOYEE COVERAGE.
UH, AND I SEEK YOUR APPROVAL, UH, ON THIS CONTRACT.
WELL, UH, LET'S, WELL, LET'S SEE IF THERE ARE ANY QUESTIONS.
BOARD MEMBERS, ANY QUESTIONS? ANY QUESTIONS? OKAY.
UM, HEARING NONE, UH, LET'S SEE.
WE'LL, WE'LL, UM, WE'LL MOVE TO THE VOTE.
UH, CHAIR WILL ENTERTAIN A, UH, A MOTION TO ADOPT THE CONTRACT WITH, UH, UNIFIRST CORPORATION.
UH, BOARD MEMBER HARRIS WITH THE MOTION.
UH, BOARD MEMBER ROSS WITH A SECOND.
UH, IT'S BEEN MOVED AND PROPERLY SECONDED, UH, THAT THE BOARD ADOPT A CONTRACT WITH UNIFIRST CORPORATION FOR VEHICLE, UH, MAINTENANCE UNIFORM RENTAL.
UM, IS THERE ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE, UH, ALL IN FAVOR, LET IT BE KNOWN BY SAYING AYE.
HEARING NONE, THE CHAIR WILL MAKE IT UNANIMOUS.
[VII.5. Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a Master Research Agreement with Texas A&M Transportation Institute for specialized transportation research services for $2,500,000 with an annual expenditure limit of $750,000 to be issued on a task order basis.]
WE'LL MOVE YOU INTO, UM, ITEM NUMBER FIVE, MASTER RESEARCH AGREEMENT WITH TEXAS A&M TRANSPORTATION INSTITUTE FOR TWO AND A HALF MILLION DOLLARS, PLEASE.SO I'M HERE TO REQUEST AUTHORIZATION FOR A NEW FIVE-YEAR MASTER RESEARCH AGREEMENT WITH THE TEXAS A&M TRANSPORTATION INSTITUTE, UH, COMMONLY REFERRED TO AS TTI, IN AN AMOUNT NOT TO EXCEED $2,500,000.
UH, CAP METRO HAS MAINTAINED A LONG-STANDING PARTNERSHIP WITH TTI, WHICH PROVIDES SPECIALIZED TRANSPORTATION RESEARCH, TECHNICAL EXPERTISE, AND INDEPENDENT ANALYSIS TO SUPPORT AGENCY PLANNING, OPERATIONS, AND DECISION MAKING.
OUR PREVIOUS AGREEMENT EXPIRED SEPTEMBER 30TH, 2026.
THIS NEW AGREEMENT WILL ALLOW US TO CONTINUE THAT PARTNERSHIP AND ACCESS SPECIALIZED RESEARCH RESOURCES AS AGENCY NEEDS EVOLVE.
A FEW OF THE KEY BENEFITS INCLUDE, UH, THE SPECIALIZED EXPERTISE.
UH, THEY HAVE ACCESS TO RESEARCHERS AND TECHNICAL RESOURCES ACROSS A WIDE RANGE OF TRANSPORTATION DISCIPLINES, INCLUDING SERVICE RELIABILITY, SAFETY ACCESSIBILITY, FLEET TECHNOLOGY, AND I COULD GO ON AND ON.
UH, SUPPORT FOR OPERATIONAL IMPROVEMENTS.
UH, THEY CAN HELP US EVALUATE CHALLENGES, IDENTIFY OPPORTUNITIES TO IMPROVE EFFICIENCIES, INNOVATION AND EMERGING TECHNOLOGIES, UH, OPPORTUNITIES TO EVALUATE NEW TECHNOLOGIES, UH, INCLUDING FLEET ELECTRIFICATION, UH, OFFERING INDEPENDENT RESEARCH AND ANALYSIS AS WELL, UH, TO SUPPORT INFORMED DECISIONS, UH, WITHOUT REQUIRING CAP METRO TO, UH, MAINTAIN, UH, EXPERTISE IN-HOUSE.
UH, AND THEN LASTLY, IT OFFERS SOME FLEXIBILITY, UH, AND ACCOUNTABILITY, UH, WITH RESPECT TO, UH, RESEARCH AVAILABILITY AS NEEDED.
UH, EACH, EACH RESEARCH PROJECT WILL REQUIRE A DEFINED SCOPE OF WORK AND BUDGET WITH CAP METRO APPROVAL BEFORE WORK IS AUTHORIZED.
WE ARE ONLY OBLIGATED, UH, FOR EXPENDITURES APPROVED THROUGH INDIVIDUAL TASK ORDERS.
UH, AND I THINK THAT CONCLUDES THIS PRESENTATION IF ANYONE HAS ANY QUESTIONS.
ANY QUESTIONS, BOARD MEMBERS? ANY QUESTIONS BY BOARD MEMBERS WHO AREN'T LONGHORNS?
UH, HEARING NONE, UH, THE CHAIR WILL ENTERTAIN A MOTION TO, UH, TO APPROVE THE MASTER RESEARCH AGREEMENT WITH TEXAS A&M.
ALL RIGHT, UH, BOARD MEMBER BANGLE WITH THE MOTION, BOARD MEMBER ROSS WITH THE SECOND.
OKAY, IT'S BEEN MOVED AND PROPERLY SECONDED, UH, THAT WE APPROVE THE MASTER RESEARCH AGREEMENT WITH TEXAS A&M TRANSPORTATION INSTITUTE FOR TWO, UM, TWO AND A HALF MILLION DOLLARS.
UM, ANY FURTHER DISCUSSION? FURTHER DISCUSSION? FURTHER DISCUSSION? HEARING NONE, UH, ALL IN FAVOR, PLEASE LET IT BE KNOWN BY SAYING AYE.
ALL RIGHT, HEARING NONE, I, I, I ASSUME THAT, THAT I JUST GOT YOUR EYE LATE, UH, MAKING...
UH, THEN
HAD ME NERVOUS THERE FOR, FOR A MINUTE, UH, GIVEN YOUR LONGHORN PAST.
[VII.6. Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with Source IT Technologies for Armis Cyber Security, Network Monitoring and Inventory Software, with a base term of three (3) years, in a total amount not to exceed $1,241,550.]
ITEM WILL BE A CONTRACT, UH, WITH, UH, SOURCE IT TECHNOLOGIES FOR ARMIS CYBER, UH, SECURITY SOFTWARE AT $1,241,550.[00:50:01]
UH, BOARD CHAIR TRABILLAN.PRESIDENT CO WATKINS, BOARD MEMBERS.
UH, MY NAME'S JONATHAN TANZER.
I'M THE, UH, DIRECTOR OF TRANSIT PRODUCT AND PROJECT MANAGEMENT WITH CAP METRO INFORMATION TECHNOLOGY.
UH, THIS ITEM TODAY IS FOR THE ARMIS CYBERSECURITY, UH, SYSTEM THAT WE USE, UM, AS, AS PART OF OUR CYBERSECURITY ARM OF IT, UH, TO BOTH, UM, LOOK FOR CYBERSECURITY THREATS, MONITOR OUR NETWORK, AND ALSO KNOW EVERYTHING THAT'S ON OUR, UM, VARIOUS NETWORKS AT CAP METRO.
UH, THIS IS A NEW CONTRACT, UH, THROUGH TEXAS DIR FOR A TOTAL OF THREE YEARS, UH, FOR A TOTAL OF THE, UM, ONE MILLION, UH, 241,550.
AND HAPPY TO ANSWER ANY QUESTIONS ABOUT THIS.
BOARD MEMBERS, ANY QUESTIONS? ANY QUESTIONS? UH, UH, HEARING NONE, THE CHAIR WILL ENTERTAIN A MOTION TO APPROVE ACTION ITEM NUMBER SIX.
OKAY, UM, BOARD MEMBER, UH, ROSS, AND THEN BOARD MEMBER...
OKAY, BOARD MEMBER CHANG SECONDS.
IT'S BEEN MOVED AND PROPERLY SECONDED, UH, THAT WE APPROVE, UH, ACTION ITEM NUMBER SIX.
UH, IS THERE ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE, UH, ALL IN FAVOR, LET IT BE KNOWN BY SAYING AYE.
HEARING NONE, THE CHAIR WILL MAKE IT UNANIMOUS.
[VII.7. Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with Model 1, Inc. for the purchase of 102 rear-entry ADA compliant minivans over a four-year period for $6,986,490, plus a 10 percent contingency, for a total amount not to exceed $7,701,887.]
WILL MOVE TO ACTION ITEM NUMBER SEVEN, CONTRACT WITH MODEL A, INC.FOR 102 ADA MINIVANS AT THE COST OF $7,701,887.
UM, GOOD AFTERNOON, UM, CHAIR TRAVIAN, MEMBERS OF THE BOARD, PRESENT CEO OF WATKINS.
MY NAME IS RAHUL NAIR, AND I SERVE AS THE VICE PRESIDENT OF ROLLING STOCK AND SUPPORT EQUIPMENT HERE AT CAP METRO.
AS YOU MENTIONED, THIS ACTION ITEM IS TO FINALIZE A CONTRACT WITH MODEL ONE TO PURCHASE 102 REAR ENTRY ADA COMPLIANT MINI EVENTS FOR A FOUR-YEAR PERIOD FOR TOTAL CONTRACT AMOUNT OF $7,701,887.
UM, THE, UH, THE, UH, BUDGET ALLOCATED FOR THIS PROJECT STEMS, STEMS FY27 TO FY 30.
UH, THE, WE HAVE CURRENT, THE CURRENT FEE COMPRISED OF 271 ASSETS FOR, UM, ACCESS AND PICKUP, AND THIS WILL BE A REPLACEMENT FOR THOSE ASSETS AS THE, AS WE RETIRE THE AGING VEHICLES.
UH, WE DID TAKE A COUPLE OF PROACTIVE STEPS FOR THIS CONTRACT, ENSURING BIOMEDICAL COMPLIANCE, SO WE HAVE GRANT OPPORTUNITIES FOR THE FUTURE, AS WELL AS WE DID SOME, UH, WORK WITH DEMAND RESPONSE TEAMS TO ENSURE THAT THIS CONTRACT SAVES THE, UH, AGENCY $10 MILLION OVER THE COURSE OF THE NEXT FOUR YEARS.
UM, I'M HAPPY TO ANSWER ANY QUESTIONS.
BOARD MEMBERS, ANY QUESTIONS? ANY QUESTIONS? ANY QUESTIONS? HEARING NONE, THE CHAIR WILL ENTERTAIN A MOTION TO APPROVE ACTION ITEM NUMBER SEVEN.
BOARD MEMBER BANGLE WITH THE APPROVE...
UH, LET'S SEE WITH THE MOTION AND BOARD MEMBER ROSS WITH THE SECOND.
UH, IT'S BEEN APPROVED AND PROPERLY SECONDED THAT WE, UH, UM, THAT WE APPROVE, UH, ACTION ITEM NUMBER SEVEN.
IS THERE ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE, ALL IN FAVOR, LET IT BE KNOWN BY SAYING AYE.
OPPOSED, SAME SIGN? HEARING NONE, THE CHAIR WILL MAKE IT UNANIMOUS.
[VII.8. Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with Silsbee Ford Inc. to purchase ten (10) CapMetro transit police vehicles in a total amount not to exceed $695,901.]
GONNA BE HERE AGAIN FOR ACTION ITEM NUMBER EIGHT.UH, CONTRACT WITH, UH, SILSBY FORD FOR 10 TRANSIT POLICE VEHICLES, COST OF 695,901, UH, DOLLARS.
SO THIS ACTION ITEM IS FOR THE EXECUTED CONTRACT WITH SILSBY FORD, UH, FOR THE PURCHASE OF 10 CAP METRO TRANSIT POLICE VEHICLES IN AN AMOUNT NOT TO EXCEED $695,901.
UM, THIS, UH, PURCHASE FOCUSED ON THE EXPANSION OF OUR TRANSIT POLICE NETWORK.
UM, WE ARE LOOKING TO PURCHASE, UH, FIVE HALF PARTITION AND HALF FIVE FULL PARTITION VEHICLES, UM, 2026, UH, VEHICLE MODELS OR NEWER, UH, WITH THE, UH, HYBRID PROPULSION SYSTEM.
UM, HAPPY TO ANSWER ANY QUESTIONS.
ANY QUESTIONS, BOARD MEMBERS? ANY QUESTIONS? HEARING NONE, UH, THE CHAIR WILL ENTERTAIN A MOTION TO APPROVE ACTION ITEM NUMBER EIGHT.
BOARD MEMBER HARRIS AND BOARD MEM - UH, WITH THE MOTION, BOARD MEMBER, UH, ELLIS WITH THE SECOND.
IT'S BEEN MOVED AND PROPERLY SECONDED THAT WE APPROVE ACTION ITEM NUMBER EIGHT.
IS THERE ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE.
UH, ALL IN FAVOR, LET IT BE KNOWN BY SAYING AYE.
UM, OPPOSED? SAME SIGN? HEARING NONE, THE CHAIR WILL MAKE IT UNANIMOUS.
[VII.9. Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with MTM Transit, LLC for third party functional assessment services, with a base term of five (5) years and two (2) one-year option years, in a total amount not to exceed $4,160,078, of which $378,189 is contingency. Memo: Eligibility Third Party Functional Assessments - October 16, 2026.]
ITEM NUMBER NINE,[00:55:01]
UH, CONTRACT WITH MTM TRANSIT FOR THIRD PARTY FUNCTIONAL ASSESSMENT SERVICES AT THE COST OF $4,160,078.AND MS. SANFORD WILL TAKE US FORWARD.
GOOD AFTERNOON, CHAIR TRAVION - AFTERNOON.
BOARD MEMBERS, PRESIDENT, CEO WATKINS.
I SERVE AS OUR SENIOR DIRECTOR FOR OUR DEMAND RESPONSE DIVISION, UM, AND THAT IS THE DIVISION THAT OPERATES OUR ADA PARATRANSIT SERVICE ACCESS, OUR PICKUP, UM, MICROTRANSIT SERVICE, AS WELL AS OUR BIKE SHARE SERVICE.
THIS AGENDA ITEM IS TO REQUEST APPROVAL FOR CONTRACTS WITH OUR THIRD, FOR THIRD PARTY FUNCTIONAL ASSESSMENT SERVICES THAT SUPPORT OUR PARATRANSIT ELIGIBILITY PROCESS.
I'M GONNA SHARE A LITTLE BACKGROUND ABOUT OUR ELIGIBILITY PROCESS.
BASED ON FEDERAL ADA REGULATIONS, WE ESTABLISHED AN ELIGIBILITY PROGRAM IN 2011 USING INDUSTRY BEST PRACTICES THROUGH AN IN-PERSON PROCESS AT OUR ELIGIBILITY AND MOBILITY TRAINING CENTER.
UM, A KEY COMPONENT OF THIS PROCESS IS INDIVIDUALIZED ASSESSMENTS CONDUCTED BY LICENSED REHABILITATION PROFESSIONALS WHO INDEPENDENTLY EVALUATE EACH APPLICANT'S ABILITIES.
UM, SO FOR THIS CONTRACT, WE USE OTS, OCCUPATIONAL THERAPISTS, AND PHYSICAL THERAPISTS.
AND WHY IS ELIGIBILITY IMPORTANT? UM, IT'S OUR MISSION AT CAP METRO TO SERVE THE COMMUNITY AND DELIVER HIGH QUALITY PUBLIC TRANSIT.
OUR PARATRANSIT ELIGIBILITY PROCESS IS AN IMPORTANT PIECE OF THIS, UM, AS WE HELP MATCH THE RIDERS AND THE APPLICANTS TO THE APPROPRIATE SERVICE MODE BASED ON THEIR FUNCTIONAL ABILITIES.
UM, THIS PROCESS HELPS ENSURE THAT OUR PARATRANSIT SERVICE IS SUSTAINABLE FOR OUR RIDERS, IT'S FISCALLY RESPONSIBLE FOR THE AGENCY, AND ALSO COMPLIANT WITH ALL OF THE FEDERAL REGULATIONS.
FOR THIS CONTRACT, WE'RE RECOMMENDING, UM, MTM TRANSIT FOR A FIVE-YEAR BASED TERM WITH TWO ONE-YEAR OPTIONS.
UM, MTM HAS BEEN OUR PARTNER FOR THE LAST...
UM, THEY'VE BEEN A GREAT PARTNER PROVIDING ASSESSMENTS FOR US.
THEY ALSO SUPPORT AGENCIES, AS YOU CAN SEE ON THE MAP ACROSS THE COUNTRY, UM, PROVIDING SIMILAR SERVICES, AND THEIR LOCAL TEAM WILL BE ABLE TO PROVIDE CONTINUITY SINCE THEY'VE ALREADY BEEN IN PLACE SINCE 2015 AND DOING THIS PROCESS.
UM, THANK YOU FOR YOUR CONSIDERATION, AND I'M HAPPY TO ANSWER ANY QUESTIONS.
BOARD MEMBERS, ANY QUESTIONS? ANY QUESTIONS? ANY QUESTIONS? HEARING NONE, CHAIR WILL ENTERTAIN A MOTION TO, UH, APPROVE, UH, THE CONTRACT WITH MTM.
UH, BOARD MEMBER, UH, BENGAL WILL MAKE THE MOTION.
IS THERE A SECOND? OKAY, BOARD MEMBER ROSS WILL MAKE THE SECOND.
IT'S BEEN MOVED AND PROPERLY SECONDED THAT WE APPROVE ACTION ITEM NUMBER NINE, THE CONTRACT WITH MTM TRANSIT.
IS THERE ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE, UH, ALL IN FAVOR, PLEASE LET IT BE KNOWN BY SAYING AYE.
HEARING NONE, THE CHAIR WILL MAKE IT UNANIMOUS.
[VII.10. Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute Amendment No. 2 to the Interlocal Agreement with the University of Texas at Austin (UT) to reduce UT’s annual CapMetro Bikeshare Pass subsidy to $25 per student and $50 per staff member, effective November 1, 2026.]
UH, WE'VE GOT YOU, MS. SANFORD, FOR NUMBER 10 AS WELL.ARE YOU GONNA READ THE RESOLUTION IN OR WOULD YOU LIKE ME TO READ THE RESOLUTION? UM, OKAY.
AN AMENDMENT, UH, AMENDMENT NUMBER TWO WITH UT AUSTIN FOR, UM, THE BIKE SHARE SUBSIDY, SUBSIDY CHANGES.
AGAIN, I'M SARAH SANFORD, OUR SENIOR DIRECTOR FOR DEMAND RESPONSE.
UM, THIS IS RELATED TO THE INTERLOCAL AGREEMENT WITH UNIVERSITY OF TEXAS.
I HAPPEN TO WEAR THE RIGHT COLORS TODAY.
UM, I DIDN'T KNOW I WAS GONNA BE PRESENTING THE SIDING, BUT IT WORKED OUT.
UM - BLUE AND RED MIGHT'VE BEEN PROBLEMATIC.
SO, SEE, I'M GONNA PRAY FOR BOTH OF YOU.
UM, THIS IS RELATED TO THE ADJUSTMENT IN FAIRS OVER THE LAST FEW YEARS, UM, WHERE OUR STUDENT FAIRS WENT UP ON, UM, ON OUR BIKE SHARE SERVICE AND THE UT, WE CAME TO AN AGREEMENT WHERE THEY WOULD PROVIDE A STIPEND.
UM, UT HAD ALWAYS INTENDED IT TO BE AN, UH, A TRANSITION FOR THE STUDENTS.
SO WHAT THEY'RE DOING IS THEY'RE REDUCING THE STIPEND FROM $45, UM, UT DOWN TO $25 FOR STUDENTS, UM, OF WHAT UT IS, IS ADDING, UM, TO THE PAYMENT, AND AS WELL AS FOR STAFF, IT WAS $90, UT WAS CONTRIBUTING, AND THEY'RE DROPPING THAT TO $50 PER STAFF.
UM, SO ESSENTIALLY WITH THIS, UM, STUDENTS STILL GET THE 50% OFF DISCOUNT OVER OUR STANDARD $150 A YEAR MEMBERSHIP, SO IT WILL COST THEM, UM, AROUND $50 PER STUDENT WITH UT KICKING IN THE $25 STIPEND.
AND AS WELL FOR STAFF, IT'LL BE $100 A YEAR FOR A MEMBERSHIP AND UT WILL,
[01:00:01]
UM, PROVIDE THAT $50 STIPEND.AND I'M HAPPY TO TAKE ANY QUESTIONS.
BOARD MEMBERS, ANY QUESTIONS? ANY QUESTIONS? ALL RIGHT.
HEARING NONE, UH, BOARD, UH, CHAIR WILL ENTERTAIN A, UH, MOTION TO APPROVE ACTION ITEM NUMBER 10.
UH, BOARD MEMBER HARRIS MAKES THE MOTION.
OKAY, AND BOARD MEMBER ROSS MAKES A SECOND.
IT'S BEEN MOVED AND PROPERLY SECONDED THAT WE APPROVE ACTION ITEM NUMBER 10, AMENDMENT NUMBER TWO WITH THE UNIVERSITY OF TEXAS AT, UH, AT AUSTIN.
UH, IS THERE ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? ANY FURTHER DISCUSSION? HEARING NONE? UH, ALL IN FAVOR, LET IT BE KNOWN BY SAYING AYE.
UH, HEARING NONE, THE CHAIR WILL MAKE IT UNANIMOUS.
NOW THAT CONCLUDES OUR ACTION ITEMS FOR TODAY.
[VIII.1. CapMetro 2026 Customer Experience Survey]
OUR DISCUSSION ITEMS. AND, UH, LET'S SEE.OUR FIRST DISCUSSION ITEM WILL BE CAP METRO 2026 CUSTOMER EXPERIENCE, UH, SURVEY BY, UH, SAMANTHA BIAS.
GOOD AFTERNOON, CHAIR TRAVIAN, VICE CHAIR ELLIS, BOARD MEMBERS, PRESIDENT AND CEO, DOTTIE WATKINS.
I'M OUR EVP OF EXPERIENCE AND ENGAGEMENT AT CAP METRO.
UM, SO TODAY WE'RE HERE TO DISCUSS OUR CUSTOMER EXPERIENCE SURVEYS.
SO AS PART OF OUR CUSTOMER EXPERIENCE FOCUS, THIS IS SOMETHING THAT YOU'LL HEAR, UH, CONSISTENTLY THROUGH THE STRAT PLAN 2030.
WE'RE REALLY TRYING TO FOCUS IN ON NOT ONLY WHAT OUR CUSTOMERS ARE EXPERIENCING, BUT WHAT WE CAN LEARN FROM OUR CUSTOMERS TO CONTINUE IMPROVING THEIR EXPERIENCE, UM, ON AN EFFORT TO MAKE IT, OF COURSE, A GREAT EXPERIENCE WITH CAP METRO, BUT ALSO TO ATTRACT NEW, UH, RIDERS TO CAT METRO.
AND SO WHAT YOU'LL SEE HERE IS THAT CAT METRO CONDUCTED SURVEYS OF OUR CUSTOMERS IN 2026.
OUR FIXED ROUTE SERVICES, SO THAT'S OUR BUS AND RAIL.
UH, WE DID THOSE SURVEYS APRIL THROUGH MAY, AND DEMAND RESPONSE, PICKUP AND ACCESS, WE DID MAY THROUGH JULY.
SO THE PURPOSE OF THE SURVEYS IS TO DETERMINE CUSTOMER SATISFACTION.
IT'S ALSO TO DETERMINE THE LIKELIHOOD OF OUR CUSTOMERS SUGGESTING CAT METRO TO THEIR FRIENDS AND FAMILY.
UM, WE CALL THAT OUR NET PROMOTER SCORE.
AND THE NET PROMOTER SCORE, I JUST LIKE TO REMIND FOLKS, IT DOESN'T WORK ON A ZERO TO 100 SCALE, UM, LIKE WE USED TO HAVE PAPERS GRADED.
ANYTHING OVER ZERO IS CONSIDERED A GOOD POSITIVE NET PROMOTER SCORE.
THE FARTHER YOU GET OVER ZERO, THE BETTER.
ANYTHING NEGATIVE OF ZERO MEANS THAT PEOPLE WOULD ACTUALLY ACTIVELY BE IN THE COMMUNITY SAYING, "NO, WE WOULDN'T SUGGEST YOU DO THAT." UM, SPOILER ALERT, WE ARE POSITIVE OF ZERO, SO WE DO HAVE PEOPLE PROMOTING CAP METRO.
UM, IT ALSO HELPS US IDENTIFY AREAS FOR IMPROVEMENT, AND THESE ARE SPECIFIC AREAS THAT WE SEEK OUT WHERE WE THINK WE CAN MAKE SOME SHORT-TERM IMPROVEMENTS AND ALSO LONG-TERM GAINS OVER TIME.
SO HERE ARE THE NUMBERS FROM OUR SURVEY.
OVERALL SATISFACTION, WE WOULD ROUND THAT TO ABOUT 69%.
I DO WANNA POINT OUT WHEN YOU LOOK AT THE, UM, CONTRIBUTION BY RIDERSHIP BELOW, OUR BUS AND RAIL RIDERS REPRESENT ABOUT 95.5% OF OUR TOTAL RIDERSHIP.
SO WHAT DOES THAT TELL US? THAT MEANS WHENEVER WE COMBINE OUR NUMBERS AND WE DO WEIGH THEM APPROPRIATELY BY RIDERSHIP, KIND OF WHAT WE'RE HEARING FOR OUR BUS AND RAIL CUSTOMERS IS GOING TO GREATLY INFLUENCE THE OUTCOME OF THE TOTAL SCORES FOR CAT METRO.
ADDITIONALLY, FOR NET PROMOTER SCORE, WE'RE GONNA ROUND THAT ONE UP TO A 17.
UM, AND OUR TOTAL RIDERSHIP ACROSS THESE SURVEYS WAS 26.24 MILLION.
AND SO THESE ARE SOME OF OUR FIXED ROUTE RESULTS.
THESE ARE COM - THESE ARE WHAT WE CONSIDER LIKE OUR HIGH LEVEL TAKEAWAYS, THINGS WHERE WE TRY TO MINE, UH, THE LITTLE DETAILS WHERE THINGS THAT WE CAN IMPROVE.
SO FOR OUR 2026 SURVEY, IT WAS THAT 69% SATISFACTION.
THAT IS ACTUALLY RIGHT ABOUT WHERE WE WERE IN 2024 AS WELL.
IT'S DOWN SLIGHTLY FROM 2025, ABOUT 2%.
UM, THE STATISTICALLY SIGNIFICANT CHANGE, UH, YEAR OVER YEAR WAS WITH OUR RAIL TEAM.
UH, THAT ONE ACTUALLY INCREASED PRETTY SIGNIFICANTLY FROM 76% TO 85% IN 2026.
OUR NET PROMOTER SCORE INCREASED FROM A NINE IN 2025, UH, TO A 15 TO CLOSER TO A 17, UH, WHERE WE WERE SITTING WHEN WE STARTED TO AGGREGATE ALL OF THE DATA TOGETHER.
AND THEN WE LOOKED AT WHAT ARE THE TOP PRIORITIES? UM, WE CHOSE NOT TO PUT A BIG QUADRANT CHART UP ON THE SCREEN, UM, BECAUSE IT WOULD'VE INUNDATED EVERYBODY WITH A LOT OF DATA.
BUT WHAT WE LOOKED AT IS WHAT ARE THE, THE CHALLENGES THAT OUR CUSTOMERS HAVE THAT THEY SAY ARE NOT ONLY A CHALLENGE, BUT THEY ARE THEIR MOST IMPORTANT CHALLENGE.
AND THAT'S WHAT YOU SEE IN THE BOX AT THE BOTTOM.
UM, AND SO WHAT WE'VE HEARD FROM OUR CUSTOMERS IS THEY'D LIKE US TO FOCUS ON ADDRESSING OUR UNHOUSED RIDERS ON THE SYSTEM, BUS RELIABILITY, THE EASE OF REPORTING SAFETY CONCERNS,
[01:05:02]
BUS INTERIOR CLEANLINESS, BUS STOP SEATING, ACCURATE AND TIMELY DELAY INFORMATION, RULES IN FAIR ENFORCEMENT, AND THEIR OVERALL JOURNEY TIMES.WE ALSO INCLUDE OPEN-ENDED QUESTIONS.
UM, THESE ARE LIKE IF YOU THINK ABOUT GETTING A SURVEY AND YOU HAVE A TEXT BOX AND YOU KIND OF FILL IN ANYTHING THAT'S TOP OF MIND FOR YOU.
UM, THIS IS A WAY FOR US TO AFFIRM WHAT WE'RE SEEING ON THE ACTUAL DATA THAT'S COMING BACK ON THE, UH, QUESTIONS THAT WE CONDUCT AS WELL.
AND SO WHAT YOU'LL SEE HERE IS THAT 26% OF OUR CUSTOMERS ON THE OPEN-ENDED SURVEY QUESTIONS SAID THAT THEY HAD QUESTIONS, UM, OR CONCERNS, SAFETY CONCERNS WITH OUR PASS - IN, UH, CON- CONDUCT FROM OUR PASSENGERS.
UM, WE TYPICALLY SEE MORE, UH, REQUESTS FOR ROUTES AND CONNECTIVITY AND STOPS, UM, CLEAR AND OR INACCURATE ARRIVAL OR CANCELLATION UPDATES, ON-TIME PERFORMANCE AND CLEANLINESS.
AND SO I'M GONNA TAKE US BACK TO 2024 FOR A MOMENT BECAUSE I THINK THIS IS IMPORTANT TO, UM, LEVEL SET WHERE WE ARE RIGHT NOW.
SO IN 2024 IS WHEN WE FIRST MADE THE SHIFT OF TRYING TO FOCUS FROM CUSTOMERS, JUST CUSTOMER SATISFACTION TO THE FULL EXPERIENCE, WHICH GIVES US RICHER DATA, GIVE US MORE INSIGHTS INTO WHAT OUR CUSTOMERS ARE FEELING.
WHAT WE HEARD FROM OUR CUSTOMERS IN 2024 IS THAT THEY HAD THREE MAJOR PAIN POINTS.
THE FIRST ONE WAS OUR APP AT THE TIME, UM, AND OUR FAIR PAYMENT SYSTEMS. I'M HAPPY TO SAY THAT THAT ONE HAS NOT EVEN SHOWN UP ON THE SCALE NOW TWO YEARS LATER.
SO THAT ONE WE'RE KIND OF, UH, WE'RE GONNA PUT A CHECK MARK BACK NEXT TO THAT ONE AND CALL IT, UH, EITHER DONE OR IN THE PROCESS OF JUST GETTING BETTER NOW.
THE OTHER TWO WERE SAFETY AND SECURITY AND RELIABILITY.
AND THESE ARE TWO THAT, UM, TRUTHFULLY, I THINK THAT WE WILL SEE THESE COME UP PROBABLY YEAR OVER YEAR.
THIS IS A VERY COMMON TOPIC IN, WHEN WE TALK ABOUT TRANSIT.
UM, AND SO WHAT WE DID WAS WE, WE TOOK OUR SURVEY QUESTIONS AND WE SAID, "HERE ARE THE ONES THAT GIVE US REAL INSIGHT INTO SAFETY AND SECURITY AND INTO RELIABILITY." AND WE LOOKED AT THE SURVEYS THIS LAST ROUND AND SAID, "HOW ARE WE DOING? HOW ARE WE IMPROVING ON THESE KEY MEASURES THAT OUR CUSTOMERS TOLD US WERE A PAIN POINT JUST IN 2024?" AND SO THIS IS THE DATA I'M GONNA SHOW YOU NOW.
GOING BACK TO OUR FIXED ROUTE, FOR RELIABILITY SPECIFICALLY, IT WENT FOR...
ACTUALLY, FOR RELIABILITY AND SECURITY, COINCIDENTALLY, THE NUMBERS ARE THE SAME.
THEY WENT FROM 52% IN 2025 TO 59% IN 2026.
UM, WHAT THAT TELLS US IS THAT WE ARE MAKING IMPROVEMENTS IN THE AREAS THAT OUR CUSTOMERS TOLD US TWO YEARS AGO WERE THEIR TWO MAJOR PAIN POINTS, UH, FOR USING OUR SERVICE.
UM, BUS CLEANLINESS IS SOMETHING THAT HAS BEEN COMING UP, UM, AND I'M PROUD TO SAY THAT WE HAVE A TEAM THAT'S ALREADY PULLED OFF TO THE SIDE, MUCH LIKE WE DID WITH THE FAIR PAYMENT SYSTEM AND WITH THE APP.
UM, AND WE'RE TRYING TO FIGURE OUT WHAT ARE SOME QUICK THINGS THAT WE CAN DO ON THIS PARTICULAR TOPIC, UM, AND THEN WHAT IS KIND OF, WHAT DOES THE LONG-TERM PLAN LOOK LIKE? FOR OUR ACCESS CUSTOMERS, UM, SO I'M GONNA PIVOT OVER NOW TO OUR DEMAND RESPONSE SURVEYS.
OUR OVERALL ACCESS CUSTOMER SATISFACTION SCORE IS AT 75% AND THE NET PROMOTER SCORE IS AT 45.
OUR PICKUP CUSTOMERS ARE AT 92% AND THEIR NET PROMOTER SCORE IS AT 77.
SO BECAUSE OUR CUSTOMERS TOLD US THAT RELIABILITY, SAFETY AND SECURITY WERE TWO OF THEIR MAJOR FOCUS AREAS, WE ALSO DID A DEEP DIVE FOR OUR ACCESS AND, UM, PRIOR, IN, UH, PICKUP CUSTOMERS.
AND SO WHAT YOU'LL SEE HERE IS FOR RELIABILITY, OUR ACCESS CUSTOMERS ARE REPORTING 67% AGREED THAT THE DESTINATION, UH, THEY REACHED THEIR DESTINATION IN A REASONABLE AMOUNT OF TIME, AND 78% REPORT THAT THE RIDE ARRIVES WITHIN THEIR 30-MINUTE WINDOW.
UM, SO THOSE ARE RELATIVELY POSITIVE, PRETTY GOOD SCORES FOR RELIABILITY.
UM, AND THEN FOR SAFETY AND SECURITY, IT'S, UH, 89% FEEL, REPORTED FEELING SAFE FROM CRIME, 87% NOTED THAT THEY WERE BEING SAFELY SECURED BY THEIR DRIVER, AND 90% BELIEVE THAT THE DRIVER OPERATES THE VEHICLE SAFELY.
SO THE WAY THAT WE MEASURE RELIABILITY AND SAFETY AND SECURITY MIGHT BE SLIGHTLY DIFFERENT, SLIGHTLY NUANCED FOR OUR ACCESS AND OUR PICKUP SERVICES, BUT WE STILL MADE AN EFFORT TO DETERMINE HOW WE LOOKED AT THOSE TWO KEY AREAS FOR EACH SERVICE.
AND THEN HERE'S THAT SAME DATA SET, BUT FOR OUR PICKUP CUSTOMERS, UM, I WON'T GO THROUGH ALL OF THE DATA POINTS HERE FOR RELIABILITY, BUT THESE ARE ALL THE DIFFERENT AREAS THAT WE LOOKED AT FOR OUR PICKUP SERVICE TO DETERMINE RELIABILITY.
UM, YOU'LL SEE THAT THE SCORES RANGE FROM 79% TO 92% SATISFACTION, AND FOR SAFETY AND SECURITY, 96 AND 97%.
AND SO WHAT ARE OUR NEXT STEPS?
[01:10:01]
UM, WE ACTUALLY PUBLISH THESE DETAILED REPORTS ON OUR CUSTOMER EXPERIENCE HUB.UM, AND SO I DID PUT A LINK IN THE PRESENTATION, UM, BUT I'M GONNA ASK JACKIE, UH, I INSERTED AN AUDIBLE OF, "CAN WE PULL UP A WEB- WEBPAGE WHILE WE'RE IN THE MEETING? SO WE'LL SEE HOW THIS GOES." UM, BUT WE HAVE OUR CUSTOMER EXPERIENCE HUB PUBLISHED ONLINE.
AND SO HERE'S OUR CUSTOMER EXPERIENCE HUB.
AND JACKIE, IF YOU WANNA SLOWLY SCROLL DOWN.
SO RIGHT HERE HERE, IF YOU WANNA PAUSE, WHAT YOU'LL SEE IS YOU'VE GOT THREE TILES IN THE MIDDLE WHERE YOU HAVE OUR SURVEY RESULTS.
SO WE DO PUBLISH THE RESULTS DIRECTLY THAT WE HEAR FROM OUR CUSTOMERS, AND THEN WE TURN THEM INTO ACTION PLANS.
WHAT ARE WE, THE AGENCY, ABLE TO TAKE ON WITH THE RESOURCES THAT WE HAVE IN A FASHION THAT WOULD ACTUALLY IMPROVE THE CUSTOMER EXPERIENCE? AND THEN WE HAVE THE FULL CX PLAN AS WELL.
AND SO ANYBODY CAN ACCESS THIS PAGE AT ANY TIME.
AND WITH THAT, I CAN TAKE ANY QUESTIONS OR COMMENTS.
WELL, I, I'M VERY IMPRESSED WITH THE FOOTBALL VERNACULAR CALLING AN AUDIBLE.
UM, ANY QUESTIONS, BOARD MEMBERS? PLEASE GO AHEAD.
I APPRECIATE YOUR PRESENTATION.
I THINK YOU HAVE TO PUSH YOUR - UH, TO THE RIGHT.
I APPRECIATE YOUR PRESENTATION.
UM, I BELIEVE IT WAS ON SLIDE FOUR, MIGHT HAVE BEEN 26 OR 30%.
UH, ONE OF THE TOP ISSUES WAS ADDRESSING THE UNHOUSED RIDERS ON THE SYSTEM.
COULD YOU ELABORATE ON THE EFFORTS THAT, UM, THE TEAM IS TAKING TO MOVE THE NEEDLE ON THIS POINT? I'D BE HAPPY TO.
THAT QUESTION IN PARTICULAR, WE KNOW THAT WE NEED TO DIG INTO IT A LITTLE BIT MORE BECAUSE WHEN WE FOLLOW UP WITH OUR CUSTOMERS, WHAT WE HEAR IS EVERYTHING RANGING FROM, UM, BEHAVIORAL OBSERVATIONS TO CLEANLINESS TO OTHER OBSERVATIONS THAT HAVE TO DO WITH EITHER OUR CODE OF CONDUCT.
AND SO WHAT WE'RE ACTUALLY DOING IS WE'RE REISSUING A DEEPER DIVE SURVEY INTO THAT DATA POINT IN PARTICULAR.
UM, BUT OUR COMMUNITY INTERVENTION SPECIALISTS, THEY TRULY ARE THE BOOTS ON THE GROUND.
THEY ARE THE FOLKS WHO ARE INTERACTING WITH OUR CU- CUSTOMERS AND TRULY TRYING TO CONNECT FOLKS TO RESOURCES.
UM, AND I'M HAPPY TO SHARE THAT IN THE LAST FISCAL YEAR ALONE, UH, THEY HAD 38 SUCCESSFUL PLACEMENTS FOR OUR CUSTOMERS WHO ARE SEEKING AN ADDITIONAL LEVEL OF HELP.
UM, AND SINCE WE'VE LAUNCHED THE PROGRAM IN 2021, THEY'VE ACTUALLY ACHIEVED 134 HOUSING PLACEMENTS.
AND SO WE PLAY THIS UNIQUE ROLE IN THE COMMUNITY AS IT RELATES TO SERVING OUR IN-HOUSE CUSTOMERS AND ENSURING THAT WE ACT AS A RESOURCE OF TRANSIT TO CONNECT SERVICES, BUT ALSO WE HAVE PEOPLE WITH DEEPER EXPERTISE WHO, IF THEY DEVELOP A RELATIONSHIP WITH MANY OF OUR CUSTOMERS, WHICH THEY DO VERY SUCCESSFULLY, THEY CAN TAKE IT THAT NEXT STEP, STEP FURTHER OF, "YES, WE CAN GET YOU TO A SERVICE, BUT ALSO LET'S HELP THINK THROUGH THE FULL PATH TO A POTENTIAL HOUSING PLACEMENT." UM, AND SO THEY'VE DONE, THEY'VE DONE SOME PRETTY REMARKABLE WORK WITH THE RESOURCES THAT THEY HAVE.
I MEAN, WHEN YOU WERE LOOKING AT THIS, WERE THERE PARTICULAR ROUTES THAT WERE, YOU SAW MORE PROBLEMS ON THAN OTHERS, OR IS IT JUST, YOU KNOW, IN TERMS WHEN YOU DO THE SURVEYS LIKE THIS? I MEAN, I GUESS THAT'S WHAT I'M CURIOUS ABOUT.
WHEN WE DO THIS SURVEY, WHAT WE'RE LOOKING FOR ARE HOLISTIC TAKEAWAYS.
WE DO HAVE DATA THAT WE COLLECT AS WELL.
UM, ACTUALLY, A KIND OF COOL BENEFIT OF WHEN WE BROUGHT IN THE TRANSIT APP IS THAT, UM, PEOPLE ARE ABLE TO KIND OF RATE THEIR RIDE, IF YOU WILL, ALMOST LIKE IF YOU'RE USING A RIDE-SHARE SERVICE, AND THEY'RE ABLE TO GIVE US SOME FEEDBACK ON HOW THEIR PARTICULAR TRIP WAS, AND THAT GIVES US SOME MORE DETAILED FEEDBACK.
SO WE'RE ACTUALLY RIGHT NOW IN THE PROCESS OF LOOKING AT ALL THESE DIFFERENT DATA POINTS TO SAY, FOR EXAMPLE, WITH CLEANLINESS, ARE THERE, ARE THERE A TOP LIKE 10 ROUTES WHERE WE COULD START? AND MAYBE THAT, MAYBE THAT ADDRESSES 60% OF THE CURRENT CONCERNS THAT ARE COMING IN.
SO WE'RE DOING A DEEPER DIVE INTO THAT.
WE DO HAVE ACCESS TO A LOT OF GREAT DATA NOW.
UM, SO THIS KIND OF GIVES US THE GUIDE OF WHERE TO FOCUS, UM, AND THEN WE CAN PULL THESE OTHER DATA POINTS TO, TO DRILL DOWN AND, AND TRY TO GET SOME ROUTE SPECIFIC.
UM, WE HAVE GOTTEN SOME FACILITY SPECIFIC DATA TOO, SO FOR SOME TRANSIT CENTERS THAT ARE A GOOD PLACE TO START.
IS THERE A WAY TO PULL SOME OF THE DATA, UH, SPECIFIC TO THE, UM, DEMAND RESPONSE END OF IT TO, FOR THE PEOPLE THAT EITHER CANCEL RIDES OR NO-SHOW RIDES TO BE ABLE TO CONTACT THEM TO FIND OUT THE WHY BEHIND THAT? BECAUSE, UH, UH, YOU HEAR THINGS ANECDOTALLY, BUT THEN YOU...
THERE'S A 92%, BUT IT'S GONNA BE PEOPLE THAT NEVER DID IT TO BEGIN WITH.
SO I DON'T KNOW IF THERE'S ANY WAY TO CONTACT THOSE PEOPLE IF THEY'RE ON THE APP.
IF I UNDERSTAND THE, THE QUESTION CORRECTLY, SO WHEN WE HAVE A CUSTOMER WHO IS ENGAGING IN A, A PICKUP RIDE OR AN ACCESS RIDE, BUT THEN THEY CANCEL THE RIDE, THE QUESTION IS, ARE WE ABLE TO FIND OUT WHY THEY'RE CANCELING IT OR - TO REACH BACK OUT WITH A TEXT MESSAGE OR A CONTACT TO FIGURE OUT...
I'M GONNA SPEAK A LITTLE OUT OF TURN HERE,
[01:15:01]
BUT I'M LOOKING FOR A COLLEAGUE.WE DO DO A DEEPER LEVEL OF ENGAGEMENT WITH OUR DEMAND RESPONSE CUSTOMERS, UM, BUT I SEE, I SEE SARAH COMING BACK UP TO THE PODIUM.
SHE MISSED IT, SO I HAD HER COME BACK.
UM, FOR OUR ACCESS CUSTOMERS, WE HAVE ALL OF THEIR INFORMATION.
SO A LOT OF TIMES THEY GET EITHER A TEXT OR A CALL WHEN WE'RE ON THE WAY.
UM, AND THEN WE HAVE ANOTHER PROCESS WHERE A LOT OF OUR FOLKS, THEY HAVE USUALLY TWO RIDES.
YOU GONNA GET, GET A RIDE SOMEWHERE AND THEN GET A RIDE BACK.
UM, SO WE HAVE A PROCESS IN THE MIDDLE OF THE DAY WHERE OUR RESERVATIONISTS CALL, UM, BOTH THEIR PHONE NUMBER AND ANOTHER PHONE NUMBER TO TRY TO TRACK THEM DOWN TO SAY, YOU KNOW, WHAT HAPPENED AND CAN WE CANCEL YOUR AFTERNOON RIDE SO THEY DON'T GET ANOTHER NO-SHOW IN THE AFTERNOON? SO WE HAVE SEVERAL PROCESSES IN PLACE WHERE WE REACH OUT TO THE CUSTOMER TO TRY TO HELP THEM THROUGH THAT.
AND THEN, UM, DURING OUR NO-SHOW PROCESS, IF THEY DO GET A COUPLE OF THEM, WE HAVE OUR CUSTOMER SERVICE STAFF REACH OUT TO THEM TO SEE IF THERE'S ANYTHING GOING ON THAT WE CAN HELP WITH - OKAY.
UM, TO HELP MITIGATE THOSE NO-SHOWS.
'CAUSE THAT'S WHERE I KEEP, UH, I KEEP WONDERING BECAUSE LIKE I'LL HEAR ANECDOTALLY THAT, WELL, IT TAKES AN HOUR TO GET PICKUP, RIGHT? MORE SPECIFIC TO PICK UP THAN ACCESS, BUT IT TAKES AN HOUR, SO I JUST DON'T BOTHER TO CALL ANYMORE.
AND IT'S LIKE, BUT WE DON'T HAVE THE ABILITY TO COLLECT THAT DATA BECAUSE THEY NEVER CONTACTED US TO BEGIN WITH BECAUSE I GOT FRUSTRATED WITH THE PROCESS.
SO IT'S LIKE, IT'S A WEIRD DYNAMIC AND I'M NOT SURE HOW TO GATHER THAT INFORMATION, BUT WE'RE NOT, ALSO NOT GONNA HAVE THE DATA THAT SHOWS IT.
WITH THAT EXTRA LEVEL, SO THIS ONE IS, YOU'RE, YOU'RE CORRECT, THIS IS OUR CUSTOMER EXPERIENCE SURVEY.
SO IF SOMEBODY AT THIS POINT HAS OPTED OUT OF BEING A CUSTOMER, THEY WOULDN'T BE CAPTURED HERE, BUT WE ALSO DO A PERCEPTION SURVEY ON BEHALF OF CAT METRO, UM, AND THAT IS WHERE WE REALLY LOOK FOR, EVEN IF YOU HAVE NEVER BEEN A CUSTOMER FOR CAT METRO, OR MAYBE YOU'RE A POTENTIAL CUSTOMER OR YOU ARE A CUSTOMER, WHAT IS YOUR PERCEPTION OF THE SERVICE? AND THAT CAPTURE ZONE WOULD CAPTURE A LARGER AUDIENCE WHO AREN'T ACTIVE CURRENT CUSTOMERS TODAY.
UM, WOULD IT SHOW UP AS CLEARLY, I THINK IS WHAT, WHAT WE MIGHT BE SEEKING? MAYBE NOT, BUT WE DO HAVE SOME, SOME WAYS TO DO FOLLOW-UP SURVEYS WITH CUSTOMERS WHO MAYBE WE HAVEN'T SEEN IN A WHILE, UM, AND WE'RE KIND OF EXPLORING THAT AS WE, UM, START TO PUT MORE EFFORT INTO OUR, OUR CUSTOMER RESOURCE MANAGEMENT, UM, OF HOW WE RE-ENGAGE CUSTOMERS WHO MAYBE WE HAVEN'T SEEN IN A WHILE.
I'M GLAD TO KNOW THAT WE'RE MOVING THAT, AND I THINK THE DATA THAT'S PROVIDED HERE, IT DOES GIVE US A GOOD INSIGHT, SO I APPRECIATE WHAT YOUR TEAM'S DOING.
WELL, I JUST WANNA COMMEND YOUR TEAM FOR, UM, FOR WORKING WITH, UH, CENTRAL HEALTH.
WHAT WE HAD THEM DO WAS IDENTIFY WHERE ALL OF THEIR CLINICS WERE, AND THEN THEY REACHED OUT TO YOUR TEAM TO FIND OUT WHICH BUSES TAKE YOU THERE.
SO, UM, I THOUGH THAT WAS A, A, AN EXCEPTIONAL OPPORTUNITY TO, UH, UNDERSTAND THE, THE COMMUNITY AND UNDERSTAND WHAT THEY ARE ABLE TO OFFER.
UH, I THINK THAT YOU WILL BE GETTING, UM, A- ANOTHER CONTACT FROM, UH, COUNTY HOU - THE COUNTY HOUSING AUTHORITY AND THE COUNTY STRATEGIC HOUSING AUTHORITY.
THEY'VE PUT UP OVER 5,400 UNITS OVER THE LAST COUPLE OF YEARS.
SO, UH, THEY'RE TRYING TO FIGURE OUT HOW TO, HOW TO ACCESS THEIR RESOURCES AND ALIGN THEM THROUGH PUBLIC TRANSIT.
SO, THANK YOU FOR THE WORK THAT YOU ALL HAVE DONE THUS FAR.
THANK YOU FOR YOUR LEADERSHIP AND SUPPORT IN CONNECTING US AS WELL.
ANY ADDITIONAL QUESTIONS? ANY ADDITIONAL QUESTIONS? WELL, UH, THIS ISN'T A VOTE - VOTING ITEM, SO THANK YOU VERY MUCH.
[VIII.2. Railroad Right-of-Way License Contracts (Completeness & Accuracy) - Internal Audit Advisory Project]
ONE MORE DISCUSSION ITEM.UM, RAILROAD RIGHT OF WAY, UH, LICENSE CONTRACTS, UH, COMPLETENESS AND ACCURACY, UH, THE INTERNAL AUDIT ADVISORY PROJECT.
SO, UH, JUST SO YOU KNOW, MS. TAYLOR IS HERE FOR PUBLIC COMMENT.
LET, LET, LET'S TAKE MS. UH, TAYLOR FIRST, IF WE COULD.
UM, SORRY FOR PUTTING YOU ON THE SPOT, BUT I LOVE YOUR ATTITUDE, I JUST HAVE TO SAY.
I WAS A LITTLE ILL THE LAST TIME THAT I TRIED TO IMPRESSED BY YOUR NEW BUILDING.
MAN, I HAD, I HAD ALL MY FRIENDS READY TO GO AND SIT IN ALL THE SEATS AT THE OTHER PLACE SO, SO WE COULD GET THIS IN HERE.
I DIDN'T KNOW Y'ALL WERE BUILDING THIS.
UM, ANYWAY, MY NAME IS SHERRY TAYLOR.
I GO BY SOPHIE, AND I, I WANT TO SAY THAT I APPRECIATE, UM, THAT WE HAVE A CITYWIDE TRANSIT PROGRAM.
UH, YOU KNOW, THEY'LL HAVE THAT IN MAINER AND
[01:20:01]
ROUND ROCK AND SOME OTHER PLACES, BUT, BUT I HAVE A CONCERN ABOUT NOT HAVING A SEAT AT ALL OF THE PLACES THAT YOU CHOOSE TO PUT A STICK, BECAUSE THE PEOPLE WHO ARE DISABLED OR WHATEVER, LIKE MYSELF, I CAN'T STAND OUT THERE FOR SO LONG.AND IF THAT WIND AND RAIN COMES LIKE IT DID TWO WEEKS AGO, WEDNESDAY OR THURSDAY, THEN I'M DRENCHED.
THEN YOU WORRY ABOUT ME SITTING ON THE BUS AND THAT BUS IS AC, AND I GET SICK.
SO, UH, I'M, I'M HOPING SOMEBODY WILL RETHINK THAT AND YOU'RE GONNA...
IF YOU FEEL LIKE THERE'S ENOUGH RIDERSHIP TO PUT A STICK THERE, PUT A SEAT.
AND THEN IF YOU HAVE A COVER, IT WOULD HELP SO PEOPLE WON'T GET, UM, INJURED BY THE WEATHER SITUATION.
UH, AND THEN THE OTHER THING THAT REALLY UPSET ME, UM, THERE WAS AN ANNOUNCEMENT ABOUT SOMEONE THAT ACTUALLY GOT KILLED WHEN THEY'RE WAITING ON THE BUS, AND I'M WONDERING IF THERE'S NOT ENOUGH MONEY TO PUT ALL OF THOSE CYLINDERS, UH, LIKE THEY HAVE AT THE STATE CAPITOL, IF YOU CAN'T PUT THE CYLINDERS BY THE PLACE WHERE PEOPLE ARE WAITING, MAYBE YOU COULD PUT THE TRASH CANS ON THE SIDE OF THE APPROACHING TRAFFIC.
THAT WAY, AT LEAST THE, IF THE PERSON'S OUT OF ORDER, THEY HIT THE TRASH CAN BEFORE THEY HIT THE PERSON WAITING ON THE BUS.
AND THAT WAY YOU GOT TRASH CANS OUT THERE ANYWAY, JUST REPOSITION THEM SO THEY BECOME THE LIFESAVER THAT WE NEED.
LIKE THEY HAVE A UT, THEY HAVE THOSE CYLINDERS, BUT IF YOU DON'T HAVE ENOUGH MONEY TO MAKE CYLINDERS IN EVERY PLACE, JUST MOVE THE TRASH CAN SO IT'S IN BETWEEN THE PASSENGER AND THE ONCOMING TRAFFIC, AND THEN THEY WON'T GET MOWED DOWN.
UH, AND, UH, WE'RE HAVING A PARTY, A PARTY AT THE POLLS TODAY AT EASTVIEW FROM TWO TO FIVE, UH, AUSTIN COMMUNITY COLLEGE WHERE I HAPPEN TO BE ON THE BOARD.
AND THEN THE DAY OF THE ELECTION, NOVEMBER 3RD AT RIO GRANDE AT 11:00 AND HIGHLAND AT 5:00, THERE'S ANOTHER PARTY.
SO YOU'RE TRYING TO GET PEOPLE INTERESTED IN TAKING PART BECAUSE, YOU KNOW, THE BALL IS ALWAYS IN OUR COURT.
WE KNOW THAT Y'ALL ARE ELECTED TO HELP US AND SERVE US AND...
BUT IF WE DON'T COME TO THESE M- MEETINGS AND SPEAK UP, YOU ALL KNOW WHAT WE THINKING.
SO, UH, LAST BUT NOT LEAST, UH, NOVEMBER 10, UH, THERE'LL BE A CELEBRATION AT, AT, UH, 7901 METROPOLIS, UH, A RETIRED FEMALE GENERAL IS COMING TO SPEAK ABOUT VETERANS DAY, AND OF COURSE IT'LL BE CLOSED ON THE NEXT DAY.
AND, AND THERE'S A PARADE ON SATURDAY THE 7TH.
I HOPE Y'ALL COME OUT, IF NOTHING ELSE, COME SEE ME IN MY UNIFORM, BECAUSE I'M GOING TO MARCH IN THAT PARADE FROM CONGRESS EAST, ALL THE WAY TO THE CAPITOL.
WELL, UH, THANK YOU FOR COMING TO PRESENT TO US.
AND - SO I WAS SUPPOSED TO TELL MY HALLOWEEN JOKE.
SO, UH, WHY ARE HALLOWEEN MONSTERS GREAT AT, AT BEING MATH TUTORS? 'CAUSE THEY KEEP US COUNTING OUR BLESSINGS.
WELL, WELL, WE ALWAYS APPRECIATE YOU - OH, YOU KNOW THIS ONE.
AND THE SPIRIT THAT YOU BRING.
WHY, WHY COULDN'T A HALLOWEEN SKELETON GET TO GO TO THE HALLOWEEN BALL? 'CAUSE SHE DIDN'T HAVE NO BODY TO GO WITH, BUT YOU KNEW THAT.
UH, PLEASE PROCEED WITH THE, UH, RAILROAD RIGHT OF WAY LICENSE CONTRACTS.
GOOD AFTERNOON, UH, BOARD MEMBER TRAVILLON, MEMBERS OF THE BOARD.
AND, UH, PRESIDENT WATKINS, MY NAME'S TERRY FULMER, CHIEF AUDIT EXECUTIVE.
I'M GONNA SHARE WITH YOU THE RESULTS OF THIS ADVISORY PROJECT.
BEFORE I GET STARTED, I JUST WANNA SEND A SINCERE THANK YOU TO MANAGEMENT TO MAKE THAT MADE THIS POSS - PROJECT POSSIBLE.
UH, THIS PROJECT TOOK OVER A YEAR AND THE LAST TWO SUMMERS, UH, WE HAD INTERNS THAT HELPED WITH THIS PROJECT.
UH, DOTTIE AND THE MANAGEMENT TEAM WERE GENEROUS ENOUGH TO GIVE US, UH, SOME EXTRA FUNDING TO HAVE A COUPLE EXTRA INTERNS LAST TWO SUMMERS.
BUT, UM, I WANNA GIVE A, A SHOUT OUT TO ALSO THE, UH, THE REAL ESTATE DEPARTMENT, THE COUNTY DEPARTMENT, THE IT DEPARTMENT, AND THE LEGAL DEPARTMENT THAT WE WORKED ON, ON THIS PROJECT.
UH, BEFORE I GET STARTED, THE RAILROAD RIGHT AWAY, JUST A LITTLE BIT ABOUT, YOU KNOW, WHAT IS THAT? UH, RIGHT AWAY CAN COME IN A LOT OF DIFFERENT FORMS AND SHAPES AND SIZES, BUT IN OUR CASE, WITH THE RAILROAD RIGHT OF WAY, LIKE ANY STRUCTURE THAT'S WITHIN 10 FEET OR, UH, ON OUR, CROSSES OUR BOUNDARY LINES, YOU KNOW, IS, IS SUBJECT TO, UH, RIGHT OF WAY.
AND, UH, IT ENCOUNTERS, UH, IT CONTEMPLATES, YOU KNOW, ALSO THE SAFETY.
SO WE HAVE A VERY MATURE PROCESS THAT THE REAL ESTATE DEPARTMENT FOLLOWS IN THE VETTING OF, UH, RIGHT OF WAY, BECAUSE A LOT OF THESE RIGHT OF WAYS IS POOP - PIPES AND, AND TUBES THAT CROSS OUR BOUNDARY LINE ON THE TRACKS, RAILROAD TRACKS, EITHER ABOVE GROUND
[01:25:01]
OR BELOW GROUND.SO IN THAT VERY MATURE PROCESS, ENGINEERING DRAWINGS HAVE TO BE SUBMITTED, THEY'RE REVIEWED AND APPROVED BY CAP METRO, UH, PERSONNEL.
AND THEN THE, THE CONTRACT ITSELF CONTEMPLATES EVERYTHING FROM, YOU KNOW, CERTIFICATE OF INSURANCE THAT PROTECTS CAP METRO IN THE EVENT THAT THERE WAS SOME TYPE OF STRUCTURAL FAILURE OR OTHER ISSUES, AS WELL AS, YOU KNOW, HOW, HOW THE, HOW THE LICENSE AGREEMENT'S SUPPOSED TO BE HANDLED OVER THE COURSE OF THE LIFE OF, OF THE, THE CONTRACT.
SO IN GENERAL, LIKE I SAID, THESE ARE PIPES AND TUBES THAT CROSS, UH, CAP METRO, UH, RAILROAD TRACKS, EITHER ABOVE GROUND OR BELOW GROUND OR RUN PARALLEL TO IT.
IT, A LOT OF TIMES THEY'LL CARRY ELECTRICITY, GAS, WATER, FIBER, TELECOM, ET CETERA.
SO THEY ARE REVENUE GENERATING AGREEMENT.
SO IN THE LICENSE AGREEMENT, THERE'S, UH, USUALLY AN ANNUAL FEE THAT THEY HAVE TO PAY TO US, AND IT'S A PERPETUAL, SO IT'S, UH, BASICALLY FOREVER.
SO WITH THAT'S KIND OF A BACKDROP, UH, THE SCOPE AND OBJECTIVE OF THIS PROJECT WAS JUST TO LOOK AT THE, THE, UH, THE COMPLETENESS AND ACCURACY OF, UH, THE RECORDS THAT WE HAVE, WHETHER IT'S WHAT'S IN OUR CLS SYSTEM THAT WE USE TO MAINTAIN THE CONTRACTS, WHAT'S IN OUR SHAREPOINT SYSTEM, WHICH IS OUR LIBRARY, AND THEN ALSO THE HARD COPIES THAT ARE AN OFFSITE STORAGE.
SO AS PART OF THIS PROCESS, WE RECONCILED ALL THREE OF THOSE KIND OF DATA SETS.
AND AGAIN, THAT WOULDN'T HAVE BEEN POSSIBLE WITHOUT THE HELP OF MANAGEMENT AND THEIR SUPPORT AND EVEN PROVIDING ADDITIONAL FUNDING TO WORK ON THIS.
SO A LITTLE HISTORY ABOUT THE RAILROAD RIGHT OF WAY LICENSE AGREEMENTS.
UM, OUR FOCUS REALLY WAS THE COMPLETENESS OF THE RECORDS, BUT SOME OF THESE RECORDS GO BACK OVER 100 YEARS.
AND, UM, SO AS WE GOT INTO IT, UH, YOU KNOW, UH, WE HAVE...
CAP METRO OWNS 162 MILES OF TRACK FROM GIDDINGS THROUGH AUSTIN, UH, TO YANO, AND THERE, HERE IS A BRIEF KIND OF HISTORY OF THAT.
UH, THESE RAILROADS COMPANIES BUILT THE, THE TRACKS ORIGINALLY, SO SOME OF THESE AGREEMENTS ACTUALLY WERE SIGNED BY THE RAILROAD COMPANIES THAT, THAT BUILT AND, AND IS WITH WHOEVER THE PARTY IS, A THIRD PARTY.
SO VARIOUS RAILROAD COMPANIES, UH, BUILT OVER HOUSTON AND TEXAS CENTRAL RAILROAD AND AUSTIN NORTHWESTERN RAILROAD, AS WELL AS THE TEXAS NEW ORLEANS RAILROAD, SOME OF THE BIGGER ONES BUILT AND OWNED THE TRACKS.
AND THEN IN 1986, CAP METRO, THE CITY OF AUSTIN, JOINTLY PURCHASED, UH, SOME, THE TRACK AS WELL AS ALL THE RIGHTS THAT COME WITH IT, UH, FROM THE HOUSTON AND TEXAS CENTRAL RAILROAD AT A COST OF ABOUT $9.3 MILLION.
AND, UH, NEXT, IN, IN 1998, UM, CAP METRO BOUGHT THE, THE REMAINING, UM, REMAINING TRACK FROM THE CITY OF AUSTIN AND, UM, BASICALLY SECURING OUR RIGHTS, UH, TO THAT TRACK GOING FORWARD.
SO WHAT, WHAT WAS UNKNOWN WHEN WE STARTED THIS PROJECT IS WHAT, WHAT KIND OF, UM, WHAT KIND OF RECORD, UH, YOU KNOW, RECONCILIATION WAS DONE BACK IN 1998, BECAUSE THAT 1998 IS WHEN KIND OF THE MOTHER LOAD OF ALL THOSE AGREEMENTS THAT HAD BUILT UP OVER DECADES WAS GIVEN TO CAP METRO.
SO IN 2018, CAP METRO IMPLEMENTED THE CLS SYSTEM.
PRIOR TO THAT, ALL THE RECORDS, MORE THAN A THOUSAND RECORDS ARE BEING MAINTAINED ON EXCEL SPREADSHEETS.
SO THIS WAS A BIG STEP FORWARD IN 1990 AND 2018.
AND IN 2023, YOU KNOW, WE DID IMPLEMENT THE ORACLE SYSTEM, SO THE BILLINGS THEN WERE CHANGED, UH, THE, THE SYSTEM OF RECORD IS THE, UH, THE CLS SYSTEM FIRST, AND THEN IT GOES TO THE ORACLE SYSTEM FOR THE ACTUAL BILLING.
AND NOW HERE IN 2026, THE BOARD APPROVED, YOU KNOW, LAST YEAR THE IMPLEMENTATION OF A, A EPL SYSTEM, WHICH WILL GO LIVE, UH, HERE IN MID-NOVEMBER.
SO IN THE PAST, UH, WHEN THESE, UH, THE REVIEW OF THESE RECORDS, THERE WAS NEVER, LIKE, REALLY A, A THOROUGH POLY CLEANUP THAT HAD OCCURRED.
SO THERE WAS A LOT OF THESE RECORDS WERE INHERITED, YOU KNOW, FROM THE CITY OF AUSTIN.
AND LIKE I SAID, SOME OF THEM GO BACK ACTUALLY MORE THAN 100 YEARS.
SO THE FOCUS OF THIS REVIEW IS JUST THE COMPLETENESS OF THE ACC - COMPLETENESS AND ACCURACY OF THE RECORDS IN LIGHT OF THE FACT THAT WE'RE GOING LIVE ON A NEW SYSTEM.
SO ON THE SO WHAT FACTOR, AND YOU SAY, WELL, YOU KNOW, HOW MUCH MONEY GOES THROUGH HERE ANNUALLY, IT, IT'S A LITTLE OVER A MILLION DOLLARS AND BASICALLY YOU WOULD EXPECT, YOU KNOW, YOU KNOW, TO KIND OF BE KIND OF A, A GRADUAL INCREASE IN REVENUES EACH YEAR.
A LOT OF THE, THE, UH, LICENSE AGREEMENTS DO HAVE, UH, INCREMENT, LIKE, UH, UH, BASICALLY A 3.5% INCREASE EACH YEAR AND THE, AND THE FEES, THE LICENSE FEES THAT, UH, ARE IN THERE.
IN 2024, THE DIP THAT YOU SEE THERE, WHICH IS PROBABLY A LOGICAL QUESTION, WAS THE FACT THAT A COUPLE OF TELECOM COMPANIES ACTUALLY BOUGHT THEIR WAY OUT OF THEIR AGREEMENT.
SO BY DOING A ONE-TIME LARGE PAYMENT TO US, THEY NO LONGER HAVE TO MAKE A PERPETUAL PAYMENT TO US.
SO AS WE DID THIS REVIEW WITH THE COMPLETENESS AND ACCURACY OF THE RECORDS, UM, WE JUST HAD FIVE FINDINGS AND AUTO RECOMMENDATIONS.
UH, THE FIRST ONE IS JUST THE COMPLETENESS OF THE FILES.
YOU KNOW, WE, SINCE WE WERE ABLE TO RECONCILE ALL THOSE DATABASES, YOU KNOW, WE'VE, WE'VE GIVEN TO MANAGEMENT, YOU KNOW, A LIST OF ITEMS THAT THEY SHOULD FURTHER LOOK AT BEFORE THEY MAKE ANY CHANGES.
BUT, UM, RECONCILING, YOU KNOW, THE CLS SYSTEM TO THE RECORDS AND THEN THE, THE EVENTUAL EPL SYSTEM THAT'S GONNA GO LIVE IS, IS, IS SUPER IMPORTANT.
UM, SECOND ITEM, AND I WANTED TO POINT OUT A NUMBER ONE, THAT MANAGEMENT, AND THE BOARD HAS APPROVED
[01:30:01]
A CONTRACT WITH THE TEXAS STATE LIBRARY COMMISSION.SO THE RECORDS THAT WE HAVE IN OFFSITE STORAGE ARE IN THE PROCESS OF BEING TRANSITIONED OVER TO THE ARCHIVES OF THE, THE TEXAS, UH, GOVERNMENT.
ITEM TWO, UH, OR FINDING TWO IS ANALYSIS OF BILLABLE VERSUS NON-BILLABLE.
SINCE SOME OF THESE AGREEMENTS GO BACK DECADES AND DECADES, DOING LIKE A REVIEW OF, YOU KNOW, WHAT'S BILLABLE OR NOT BILLABLE.
PERHAPS MAYBE IN THE, THE PRIOR AGREEMENT THEY HAVE, IT WAS NOT BILLABLE, BUT, UH, REEVALUATING WHETHER IT'S BILLABLE OR NOT, WE FEEL IS IMPORTANT BECAUSE IT IS OVER A THOUSAND RECORDS.
AND THEN, UM, REC - FINDING NUMBER THREE IS AROUND, UH, OPPORTUNITIES JUST FOR IMPROVEMENT WITH, UH, THE CLS SYSTEM GOING AWAY.
WE WORKED WITH MANAGEMENT TO COME UP WITH A LIST OF ENHANCEMENTS THAT THE EPL SYSTEM CAN, CAN, CAN, UH, THE EPL SYSTEM STANDS FOR ENTERPRISE PERMITTING LICENSING, BUT THE NEW SYSTEMS CAN HELP US HAVE SOME MORE FUNCTIONALITY THAT WE CURRENTLY DON'T HAVE WITH THE CURRENT CLS SYSTEM.
AND THEN THE FOURTH RECOMMENDATION WAS AROUND JUST CREATING AND UPDATING POLICIES AND PROCEDURES AS PART OF THIS CHANGE.
AND, AND THEN LASTLY, SHOULD CONSIDER CONSIDERING, YOU KNOW, NEGOTIATING, RENEGOTIATING SOME OF THE CONTRACTS THAT DON'T HAVE ESCALATION CLAUSES OR MAYBE ARE MISSING CERTIFICATE OF INSURANCE AND OTHER THINGS THAT PROTECT THE INTERESTS OF CAP METRO.
BUT, YOU KNOW, A LOT OF THESE AGREEMENTS ARE WITH TELECOM AND FIBER OPTICS AND KIND OF GAS LINES.
SO, UM, OUR, OUR RECOMMENDATION OVERALL IS JUST, YOU KNOW, AS PART OF THIS CHANGE OVER TO THE NEW SYSTEM TO JUST DO A THOROUGH, YOU KNOW, KIND OF REVIEW AND JUST USING THE INFORMATION THAT WE PROVIDED WITH, WITH THE HELP THAT MANAGEMENT PROVIDED OVER THIS ABOUT LAST YEAR AND A HALF AS WE WORKED ON THIS PROJECT.
SO JUST WANTED TO SEE IF MANAGEMENT HAD ANY, OR, UH, THE BOARD HAS ANY QUESTIONS REGARDING THE, THE FINDINGS AND RECOMMENDATIONS THAT WE HAVE ON THIS PROJECT.
TERRY, ARE Y'ALL DOING, AND FORGIVE ME, I DON'T KNOW HOW YOU STARTED WITH THIS, BUT FOR ME, IT, IT'S ALMOST LIKE DOING A TITLE SEARCH.
IF YOU JUST TOOK A SEGMENT OF A RAILROAD THAT YOU HAVE AND JUST, YOU KNOW, GO TO A HERITAGE OR AN INDEPENDENCE TITLE AND ASK THEM TO DO A, A TITLE SEARCH ON ANYTHING THAT PARTICULARLY WOULD AFFECT...
LIKE IF I WAS TRYING TO BUY THAT PARTICULAR SEGMENT OF RAILROAD, THAT IT WOULD PULL UP, YOU KNOW, THE, THE TITLE, THE TITLE PLANT WOULD COME BACK AND SAY, OKAY, THESE ARE ALL THE EASEMENTS THAT AFFECT THAT.
AND THAT WOULD MAYBE GIVE YOU A GOOD STARTING POINT TO KNOW, YOU KNOW, RUN BY THROUGH AND KEN MAY BE, THEY MAY BE DOING THAT, I JUST DON'T KNOW.
YEAH, I MEAN, KEN MIGHT BE ABLE TO SPEAK, UH, IN MORE DETAIL ON THAT IF YOU WANT, IF YOU WANNA COME ON UP HERE.
UH, YOU KNOW, THE MILEPOST NUMBERS WAS KIND OF CRITICAL TO TELLS YOU WHERE IT CROSSES ON OUR TRACK AND THEN IT HAS ALL THE DETAILS THERE.
BUT AS FAR AS DOING THE TITLE SEARCH THAT YOU TALKED ABOUT, I CAN LET KEN.
SO AT, AT ONE TIME, UH, YOU HAD STATE TITLE OPINIONS, UH, PARTICULARLY WITH RAILROADS THAT CAME OUT OF THE GENERAL LAND OFFICE.
UH, AND, UH, YOU KNOW, IT WAS MY FIRST JOB IN TEXAS.
UH, GOOD AFTERNOON, UM, UH, CHAIR TREVILLIAN, BOARD MEMBERS, PRESIDENT, CEO WATKINS.
I'M KEN CARWRIGHT, VICE PRESIDENT OF CONSTRUCTION AND FACILITIES.
AND, UH, THE REAL ESTATE GROUP IS PART OF OUR GROUP.
AND YES, WE HAVE DONE SOME AMOUNT OF TITLE SEARCH ON THE RAIL RIGHT OF WAY.
UM, WE, WE DO WORK TO RESOLVE ENCROACHMENTS PERIODICALLY ON THE RAIL RIGHT OF WAY, AND WE DO TITLE SEARCHES FOR THAT.
WE'VE NOT SPECIFICALLY DONE EXTENSIVE TITLE SEARCHES TO DETERMINE ANY OTHER ENTITIES, UH, RIGHTS TO THAT SECTION OF RAIL.
WE'VE DONE IT ON A LIMITED BASIS, UH, WHEN WE WERE TRYING TO GRANT TITLES TO OTHER APPLICANTS.
UM, BUT THAT IS SOMETHING THAT WE ASPIRE TO, UH, IN THE FUTURE IS DOING MORE TITLE WORK TO SOLVE BOTH ENCROACHMENTS AND OTHER EXISTING UTILITIES THAT MAY EXIST THAT WE DON'T HAVE AGREEMENTS WITH, SO.
WELL, I JUST, I KNOW BECAUSE WE, WE'VE DONE THIS IN, IN MY NORMAL WORK LIFE.
WE, YOU CAN ENGAGE A TITLE COMPANY, EVEN IF YOU'RE NOT ACTUALLY BUYING, YOU KNOW, TRANSFER, ACTUALLY TRANSFERRING THE TITLE, YOU CAN ENGAGE A TITLE COMPANY JUST TO DO THE, THE RESEARCH FOR YOU AND THEN THEY CAN COME UP WITH A, THEY COME UP WITH A FEE FOR IT OR SOMETHING TO THAT EFFECT.
IT'S, SO YOU CAN ALMOST OUTSOURCE THAT WHOLE PROCESS TO, TO AN OUTSIDE GROUP AND THEN COME BACK.
YES, WE, AND AGAIN, WE HAVE DONE IT ON A CASE BY CASE BASIS.
MOST RECENTLY WE DID THAT IN THE VICINITY OF THE SALTILLO RAIL STATION SINCE WE ARE, UH, IN THE PROCESS OF REDEVELOPING THAT.
SO WE DID AN EXTENSIVE TITLE SEARCH ON THAT JUST TO UNCOVER ANYONE ELSE WHO MIGHT HAVE, UH, CLAIMS TO RIGHTS IN THAT AREA, SO.
ANY ADDITIONAL QUESTIONS, BOARD MEMBERS? ALL RIGHT.
THAT MADE ME, UH, BOARD MEMBER HARRIS, THAT MADE ME THINK ABOUT JACK GIBERSON.
HE WAS THE CHIEF CLERK AT, AT THE, UH, GENERAL LAND OFFICE FOR YEARS AND YEARS.
ANY OTHER QUESTIONS THAT I CAN ADDRESS FOR THE BOARD? ANY ADDITIONAL QUESTIONS? ALL RIGHT.
HEARING NONE, THANK YOU VERY MUCH.
[01:35:01]
IT.[IX.1. President & CEO Monthly Update - October 2026]
US TO OUR PRESIDENT'S REPORT.UM, WE HAD, HAD QUITE A BUSY MONTH AND SO, UM, A LOT OF FUN TO REPORT TO YOU TODAY.
UM, STARTING OFF WITH SOME OF OUR ACTIVITIES OUT IN THE COMMUNITY, UM, FIRST UP IS, UH, JUST YESTERDAY, WE HELD CAP METRO'S ANNUAL, UM, FAMILY FUN DAY AND BUS AND PARATRANSIT AND MAINTENANCE RODEO.
UM, THIS IS ONE OF MY FAVORITE DAYS OF THE YEAR WHEN WE GET TO CELEBRATE THE BEST OF THE BEST OF OUR FRONTLINE TEAMS SHOWING OFF THEIR WORK.
UM, BECAUSE OF THE TIME OF YEAR, WE ALSO, UM, INCLUDED IN OUR FESTIVITIES A COSTUME CONTEST, AND YOU SEE SOME GREAT EXAMPLES OF OUR CREATIVE STAFF THERE.
UM, AND THEN EACH YEAR, UM, AT THE FAMILY FUN DAY AND RODEO, UM, WE ANNOUNCED, UM, NEW INDUCTEES TO THE CAT METRO HALL OF FAME.
UM, WE WERE HONORED THIS YEAR, UM, TO RECOGNIZE TWO PEOPLE WHOSE PICTURES ARE REALLY SMALL AT THE BOTTOM, AND YOU MIGHT NOT EVEN BE ABLE TO SEE WHO WE ARE RECOGNIZING, BUT FIRST UP ON THE BOTTOM RIGHT, UM, WE HAD, UM, INDUCTED FORMER BOARD MEMBER ERIC STRATTON INTO THE HALL OF FAME, UM, FOR HIS SERVICE ON THIS BOARD, UM, HIS VOLUNTEER SERVICE FOR NINE YEARS, UM, AND COMMITMENT TO PUBLIC TRANSPORTATION.
UM, AND WE ALSO HONORED, UM, BRENT PAYNE, UM, WHO WAS RECENTLY, UM, MOVED AWAY FROM OUR LOCAL ATU TO BECOME AN INTERNATIONAL VICE PRESIDENT OF THE AMALGAMATED TRANSIT UNION.
UM, HE WAS ACTUALLY AT THE INTERNATIONAL, UM, HEADQUARTERS IN DC OVER THE WEEKEND AND WAS NOT ABLE TO JOIN US, BUT HIS WIFE, DAUGHTER, AND GRANDCHILD JOINED US, UM, AS WELL AS, UM, THE NEW VE - PRESIDENT OF THE ATU LOCAL 1091, DARYL SORRELLS, UM, JOINED TO ACCEPT THE AWARD ON BRENT'S BEHALF.
UM, BRENT HAS SPENT 40 YEARS, UM, AT CAP METRO, UM, STARTING AS A BUS OPERATOR, UM, AND SERVING SEVERAL POSITIONS IN THE LOCAL UNION.
UM, MOST RECENTLY, HE SPENT ABOUT A DECADE AS THE LOCAL UNION PRESIDENT.
SO, UM, WE WERE, UM, THRILLED TO BE ABLE TO HONOR HIM FOR HIS CONTRIBUTION TO CAP METRO, UM, AND ALSO I AM THRILLED TO REPORT THAT HE IS STILL THE INTERNATIONAL VICE PRESIDENT FOR THE AUSTIN LOCAL, SO HE'S NOT DONE WITH US YET.
UM, THIS EXERCISE SIMULATED A TRAIN AND VEHICLE COLLISION ON THE TRACKS WITH MULTIPLE INJURIES AND FATALITIES AND GAVE RESPONDERS A CHANCE TO PRACTICE WHAT THAT RESPONSE WOULD LOOK LIKE, WHAT THAT MEDICAL TRIAGE WOULD LOOK LIKE, WHAT'S IT LIKE TO GET SOMEBODY OFF OF A TRAIN WHEN YOU'RE NOT AT A PLATFORM, UM, AS WELL AS LET US WORK THROUGH THE COMMUNICATION, UM, AND POST-INCIDENT INVESTIGATION PROCESS.
UM, MANY THANKS TO OUR OWN BOARD MEMBERS, ROSS AND CHANG, ALONG WITH SEVERAL OF THEIR COLLEAGUES FROM THE LEANDER CITY COUNCIL, UM, FOR JOINING US OUT THERE, UM, TO SEE, UM, THE BEST OF NOT ONLY OUR STAFF, BUT OUR PUBLIC SAFETY PARTNER STAFF IN ACTION.
UM, AND VERY MANY THANKS TO OUR FIRST RESPONDER PARTNERS FOR PREPARING WITH US, UM, SO THAT IN THE, UM, HOPEFULLY UNLIKELY AND UNFORTUNATE EVENT THAT SOMETHING EVER HAPPENS ON OUR RAIL SYSTEM, UM, NOT ONLY OUR STAFF, BUT OUR EMERGENCY RESPONSE PARTNERS ARE PREPARED.
UM, AND THEN IT'S A BIT OF A DISTANT MEMORY IT FEELS AT THIS POINT, BUT THIS WAS ALSO ACL MONTH.
UM, TWO WEEKENDS OF THE AUSTIN CITY LIMITS MUSIC FESTIVAL MEANT THAT OUR TEAMS WERE OUT, UM, WITH EXTRA BUSES, BOTH WEEKENDS SUPPORTING ROUTE 803.
UM, THAT GETS A SIGNIFICANT AMOUNT OF TRAFFIC OF FOLKS GOING THERE TO THE STATION AT, UM, LAMAR IN BARTON SPRINGS.
UM, TWO WEEKENDS OF FUN, A LOT OF, OF WORK GOES INTO THAT.
THE SECOND WEEKEND OF ACL, WE HAD THE GREAT FORTUNE ON SATURDAY NIGHT OF ALSO HAVING AN AUSTIN FC MATCH AT THE STADIUM, UM, WHICH MEANS THAT THE 803 GOT EXTRA RIDERSHIP BOTH ON THE NORTH END OF THE ROUTE AND THE SOUTH END OF THE ROUTE.
UM, BUT MANY THANKS TO, UM, MICHELLE STYLER AND THE WHOLE BUS OPS TEAM, UM, AND ALL THE FOLKS THAT COME TOGETHER TO HELP MAKE SURE THAT WE'RE ABLE TO STEP UP AND PUT OUT EXTRA SERVICE WHEN WE HAVE EXTRA NEEDS IN OUR COMMUNITY.
UH, MOVING ON NEXT TO OUR CUSTOMER CARE.
UM, WHAT OUR RIDERS WERE CONTACTING US ABOUT IN SEPTEMBER INCLUDES, UM, ALL OF THE EVENTS, UM, THAT HAPPEN, UM, AT THE AUSTIN FC GAMES, UM, THE, UM, AUSTIN, THE 911 MEMORIAL AND TRI-AUSTIN DETOURS, UM, WHEN WE DO THE TRIATHLON DOWNTOWN, THAT TAKES A LOT.
UM, LONGHORN FOOTBALL GAMES WERE IN FULL SWING IN THE MONTH OF SEPTEMBER.
ALL OF THOSE SPECIAL EVENTS AS WELL AS THE DETOURS AND SERVICE CANCELLATIONS THAT COME WITH THAT, UM, THE THINGS GET MOVED AROUND CAU - DO CAUSE A LOT OF VOLUME TO OUR, UM, CALL CENTER.
WE ALSO, AS YOU HEARD FROM ONE OF OUR PUBLIC COMMENTERS, UM, EARLIER, HAVE BEEN WORKING TO, UM, RESTRICT THE E-BIKES THAT ARE ALLOWED ON OUR RAIL SYSTEM, AND SO THAT ALSO GENERATED, UM, SOME QUESTIONS ABOUT WHAT IS ALLOWED AND WHAT IS NOT ALLOWED.
[01:40:01]
OUR, SEE OUR CALL VOLUMES INCREASE, UM, AND, BUT CONTINUE TO DO A GREAT JOB OF BEING ABLE TO ANSWER THOSE CALLS IN A TIMELY MANNER.SO KUDOS TO SAMANTHA AND THE WHOLE TEAM IN CUSTOMER CARE, UM, FOR THEIR WORK THERE.
UM, IN TERMS OF CAP METRO AWARDS AND ACHIEVEMENTS, UM, I WAS HONORED, UM, TO, UM, TRAVEL EARLIER IN THE MONTH TO CHICAGO FOR THE ANNUAL, UM, AMERICAN PUBLIC TRANSPORTATION ASSOCIATION CONFERENCE.
AND AT THAT CONFERENCE, UM, CAP METRO WAS PLEASED TO RECEIVE, RECEIVE THE 2026 AD WHEEL GRAND AWARD.
UM, THE AWARD RECOGNIZED OUR TRANSIT POLICE RECRUITMENT CAMPAIGN FOR THE BEST MARKETING AND COMMUNICATION ON WORKFORCE DEVELOPMENT AMONG AGENCIES OUR SIZE.
UM, BUILDING OUR IN-TRANSIT POLICE DEPARTMENT, AS WE TALKED ABOUT EARLIER, AS WE, UM, SWORE IN SOME OFFICERS, UM, IS A, IS A COMMUNITY EFFORT.
IT RE - IT REQUIRES A LARGE TEAM, UM, AND WE'RE VERY GRATEFUL FOR OUR MARKETING COMMUNICATIONS AND PUBLIC SAFETY TEAMS FOR THEIR COLLABORATION, UM, TO BE ABLE TO NOT ONLY DO THIS WORK FOR THE BENEFIT OF OUR COMMUNITY, UM, BUT TO MAKE US LOOK SO GREAT IN FRONT OF ALL OF OUR INDUSTRY PEERS AS WELL.
UM, ALSO IN TERMS OF AWARDS, I JUST WANTED TO RECOGNIZE, AND, AND THIS IS A TON OF NAMES, I WILL NOT READ THEM ALL, BUT ONE OF THE THINGS THAT WE DO AT OUR ANNUAL FAMILY FUN DAY IS THAT WE, UM, ISSUE STAFF AWARDS.
AND THE LOVELY PART ABOUT THESE AWARDS IS THAT THESE AWARDS ARE AWARDS OF PEOPLE FROM ACROSS THE CAP METRO TEAM, INCLUDING CAT METRO DIRECT EMPLOYEES, AS WELL AS THE EMPLOYEES OF OUR SERVICE PARTNERS, HERZOG, KEOLUS AND MTM.
THESE AWARD RECIPIENTS WERE NOMINATED BY THEIR PEERS.
THEY WERE, UH, THE NOMINATIONS WERE ADJUDICATED BY A COMMITTEE OF THEIR PEERS.
UM, WE ONLY SEE THEM ONCE THEY'RE SELECTED TO, TO, TO VETO ANYTHING THAT LOOKS ABSOLUTELY SILLY, UM, BUT IF SOMEONE IS, HAS BEEN NOMINATED FOR SOMETHING, AND THAT HAS, HAS NOT HAPPENED FOR A NUMBER OF YEARS.
UM, SO THIS SLIDE, AS WELL AS THE NEXT ONE, UM, I JUST WANTED TO MAKE SURE THAT WE SPENT A LITTLE BIT OF TIME IN THIS PUBLIC SAFE, UM, SETTING, RECOGNIZING THE, THE TEAMS, FRONTLINE STAFF, ADMINISTRATIVE STAFF, UM, WHO DO SUCH AMAZING WORKFORCE EVERY DAY, UM, AND THANKING EVERYONE, UM, FOR THEIR CONTINUED SERVICE, UM, TO CAP METRO.
UM, AND THEN LAST UP, UM, IN TERMS OF OUTREACH, AS I MENTIONED PREVIOUSLY, I DID ATTEND THE APTA CONFERENCE IN CHICAGO, UM, WHERE I SPOKE ON A PANEL ABOUT MODERN BUS PROCUREMENT, UM, MET WITH FELLOW CEOS, UM, JOINED THE APTA SECURE TASK FORCE TO TALK ABOUT THE SECURITY IN OUR SYSTEM, UM, LISTEN, LISTENED IN AND PARTICIPATED AS A MEMBER OF THE BUS COALITION, UM, TALKING ABOUT OUR FEDERAL TRANSPORTATION REAUTHORIZATION.
THERE WAS A LOT OF, UM, GREAT COLLABORATION WITHIN THE INDUSTRY AS WE, IN THIS PIVOTAL TIME, REALLY TALK ABOUT HOW WE MOVE THINGS FORWARD.
UM, I WAS ALSO THRILLED TO ATTEND A, A GREAT SESSION WHERE, UM, MAYOR KIRK WATSON WAS A PANELIST, UM, AND, UM, TALKED ABOUT THE ROLE OF CITIES IN SUPPORTING THEIR PUBLIC TRANSIT AGENCIES.
UM, AND THEN LASTLY THERE ON THE BOTTOM RIGHT, UM, WE'VE BEEN WORKING TOGETHER AS A REGION FOR A GOOD BIT OF TIME, UM, ON A CONSTRUCTION PARTNERSHIP PROGRAM, UM, TO, TO BRING TOGETHER THE WORK OF ALL OF THE TRANSPORTATION RELATED ENTITIES IN THE REGION, UM, TO HELP US MANAGE THROUGH CONSTRUCTION PROJECTS.
UM, AND WE RECENTLY LAUNCHED CTXGO.
CTXGO IS A MOBILE APP, UM, THAT ALLOWS CENTRAL TEXANS ONE PLACE TO FIND CONSTRUCTION IMPACTS.
AND SO CONSTRUCTION HAPPENING, UM, BY TXDOT, THE CITY OF AUSTIN, UM, CAP METRO, UM, THE CENTRAL TEXAS MOBILITY AUTHORITY, UM, THE AUSTIN TRANSIT PARTNERSHIP, ANY OF THOSE CONSTRUCTION, UM, DELAYS WILL ALL GET ROUTED INTO ONE PLACE AND HELP GIVE PEOPLE UPDATES ON TRAFFIC AS WELL AS TRAVEL OPTIONS, UM, INCLUDING CAP METRO.
UM, SO IF YOU HAVEN'T CHECKED OUT CTXGO YET, I DO ENCOURAGE YOU, UM, TO DOWNLOAD IT AND SHARE IT WITH MEMBERS OF YOUR NETWORK.
UM, AND THAT CONCLUDES THE PRESIDENT'S REPORT.
ANY QUESTIONS, BOARD MEMBERS? ANY QUESTIONS? ALL RIGHT, THEN THAT WILL TAKE US
[X. Executive Session under Chapter 551 of the Texas Government Code]
UP TO EXECUTIVE SESSION.UM, SO WE WILL ADJOURN, UH, THE REGULAR MEETING, UH, BUT WE, I GUESS WE WILL FIRST, UH, CALL IN THE EXECUTIVE SESSION AND THEN ADJOURN.
ALL RIGHT, UM, BOARD WILL ADJOURN INTO EXECUTIVE SESSION PURSUANT TO SECTION 551.074 OF THE GOV - OF THE TEXAS GOVERNMENT CODE TO DISCUSS PERSONNEL MATTERS RELATED TO THE PRESIDENT AND CEO'S ANNUAL PERFORMANCE EVALUATION AND GOAL SETTING FOR FISCAL 2027.
UH, THE TIME IS, UH, 1:49, AND THEN NO ACTION WILL BE TAKEN, UH, DUR - UH, OR NO ACTION WILL BE TAKEN DURING EXECUTIVE SESSION.
AND UPON COM- COMPLETION OF THE EXECUTIVE SESSION, UH, THE BOARD WILL RECONVENE TO ADJOURN AND NO FURTHER ACTION WILL BE TAKEN TODAY.
[01:45:01]
ALL RIGHT.CALL US IN AT 2:13, SIMPLY TO SAY WE HAVE CONCLUDED EXECUTIVE SESSION.
UH, NO FURTHER ACTION WILL BE TAKEN TODAY, SO, UH, WE'LL ADJOURN AT 2:13.