Approval of Minutes Approve the minutes of the Austin Energy Utility Oversight Committee meeting of March 28, 2016.
Citizen Communication: General The first five speakers signed up before the meeting is called to order will each be allowed three minutes to speak.
General Manager’s report (30 minutes): • upcoming procurements: hearings officer, collections agencies, metering and power transformers, • strategic direction overview, • rate review update. (Notes: SPONSOR: Council Member Sheri Gallo, CO 1: Council Member Leslie Pool, CO 2: Mayor Steve Adler)
Amend the 2016 meeting schedule of the Austin Energy Utility Oversight Committee. (10 minutes) (Notes: SPONSOR: Council Member Sheri Gallo, CO 1: Council Member Leslie Pool, CO 2: Mayor Steve Adler)
Transition of Customer Information System hosting services, support, and maintenance. (20 minutes) (Notes: SPONSOR: Council Member Sheri Gallo, CO 1: Council Member Leslie Pool, CO 2: Mayor Steve Adler)
Options for staffing the Customer Care Contact Center with full-time employees, temporary employees, or through staffing firms. (30 minutes) (Notes: SPONSOR: Council Member Sheri Gallo, CO 1: Council Member Leslie Pool, CO 2: Mayor Steve Adler)
Customer Assistance Program update on automatic enrollment. (15 minutes) (Notes: SPONSOR: Council Member Sheri Gallo, CO 1: Council Member Leslie Pool, CO 2: Mayor Steve Adler)
Overview of on-site energy resources (district cooling). (30 minutes) (Notes: SPONSOR: Council Member Sheri Gallo, CO 1: Council Member Leslie Pool, CO 2: Mayor Steve Adler) ADJOURN
Apr 28, 2016 Austin Energy Utility Oversight Committee
Approval of Minutes Approve the minutes of the Austin Energy Utility Oversight Committee meeting of March 28, 2016.
Citizen Communication: General The first five speakers signed up before the meeting is called to order will each be allowed three minutes to speak.
General Manager’s report (30 minutes): • upcoming procurements: hearings officer, collections agencies, metering and power transformers, • strategic direction overview, • rate review update. (Notes: SPONSOR: Council Member Sheri Gallo, CO 1: Council Member Leslie Pool, CO 2: Mayor Steve Adler)
Amend the 2016 meeting schedule of the Austin Energy Utility Oversight Committee. (10 minutes) (Notes: SPONSOR: Council Member Sheri Gallo, CO 1: Council Member Leslie Pool, CO 2: Mayor Steve Adler)
Transition of Customer Information System hosting services, support, and maintenance. (20 minutes) (Notes: SPONSOR: Council Member Sheri Gallo, CO 1: Council Member Leslie Pool, CO 2: Mayor Steve Adler)
Options for staffing the Customer Care Contact Center with full-time employees, temporary employees, or through staffing firms. (30 minutes) (Notes: SPONSOR: Council Member Sheri Gallo, CO 1: Council Member Leslie Pool, CO 2: Mayor Steve Adler)
Customer Assistance Program update on automatic enrollment. (15 minutes) (Notes: SPONSOR: Council Member Sheri Gallo, CO 1: Council Member Leslie Pool, CO 2: Mayor Steve Adler)
Overview of on-site energy resources (district cooling). (30 minutes) (Notes: SPONSOR: Council Member Sheri Gallo, CO 1: Council Member Leslie Pool, CO 2: Mayor Steve Adler) ADJOURN