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[Call to Order]

[00:00:06]

UH, WATER IN A WISH WATER, SPECIAL JUNE MEETING VIDEO CONFERENCE.

WE WANT CODE NAME, LAST NAME COAST, FIRST MISSION OF THE API.

HOW WAS HIS PRESENT? PRESENT PERMISSION OF MICHELLE? WE SHOULD END UP IN A RESPONSE PISTOL BERRY COMMISSIONER.

PARDON? I DON'T BELIEVE SHE'S HERE YET.

I MEAN SHE KNOW CHRISTY WILLIAMS, A MISSION, A CREATOR PRESENT.

THANK YOU VERY MUCH, CHAIR.

THIS IS BLANCA.

UH, COMMISSIONER MICHELLE IS PRESENT, BUT HIS LINE WAS MUTED AND I SEE HIM.

OKAY.

SO WE GOT COMMISSIONER MORIATTI PENN HOLE.

WE SHARE THE CASTLEBERRY WILLIAMS AND RIETTA PRESENT.

AND COMMISSIONER FISHER IS NOT AVAILABLE.

AND COMMISSIONER PATTON HASN'T SHOW UP YET AND WE WILL PROCEED ON THE MEETING.

THERE'S NO, SHE DIDN'T SIGN UP FOR SHE'S IN COMMUNICATION.

SO WE WILL MOVE ON TO ITEM

[Item A]

A APPROVAL OF MINUTES FROM THE MAY SIX, 20, 20, OR A WASTEWATER COMMISSION, REGULAR MEETING.

AND I BELIEVE COMMISSIONERS HAD A CHANCE TO LOOK AT A MINUTES IN THE CHAIR.

WELL, IN JAPAN, ANY MOTION ON THE MINUTES I'LL MAKE TO COMMISSIONER CASTLE.

THANK YOU.

A SECOND COMMISSIONER.

KARIETTA OKAY.

WE HAVE MOTION MADE BY VICE CHAIR, CASTLEBERRY AND A SECOND BY COMMISSIONER AND ALL IN FAVOR.

UH, I GUESS, UH, WE TO CALL IT OLD PERMISSION.

PNEUMONIA.

I SUPPORT, I SUPPORT.

WE SHOULD KNOW THAT'S IMPORTANT.

JENNA.

MICHELLE.

YEAH, WE'LL SKIP IT FOR NOW.

AND I'VE SUPPORTED VICE CHAIR CASTLEBERRY.

THANK YOU.

SEE NO WILLIAMS. I SUPPORT.

THANK YOU.

I SUPPORT.

THANK YOU, CHERYL.

CAN YOU HEAR THIS? YEAH, SO I SUPPORT.

THANK YOU.

OKAY.

THE MOTION CARRIES.

OKAY.

AND WE WILL MOVE ON TO ITEM

[Consent Agenda]

B AND WE'LL GO AROUND AND ASK A COMMISSIONER IF THERE'S ANY RECUSALS OR ANY QUESTIONS.

AND WE WILL START WITH COMMISSIONER MORIARTY.

NO RECUSALS, NO QUESTION.

I MENTIONED THE PAIN, NO QUESTIONS, NO RECUSALS.

JUVENILE HALL.

NO QUESTION.

NO RECUSAL QUESTION ITEM.

NUMBER FIVE.

COMMISSIONER.

MICHELLE.

NO RECUSALS.

NO QUESTIONS.

OKAY.

I DON'T HAVE ANY QUESTIONS OR RECUSAL.

VICE CHAIR.

CASTLEBERRY.

NO QUESTIONS.

NO RECUSALS.

THANK YOU.

COMMISSIONER WILLIAMS. NO QUESTIONS.

NO RECUSAL.

THANK YOU.

LET NO QUESTIONS.

NO RECUSALS.

OKAY.

OKAY.

SO THE CONSENT ITEMS ARE ONE, TWO, THREE, FOUR, AND SIX.

IS THAT A CORRECT EMOTION? IT'S COMMISSIONER TO EMOTION APPROVAL.

THANK YOU.

IT'S NICK.

OKAY.

[00:05:07]

ALL IN FAVOR.

I SUPPORT IT.

I MENTIONED THE PAN I SUPPORT AND SUPPORT PROVISION.

LET ME SHELL.

I SUPPORT AND I SUPPOSE, LET ME SHUT UP.

I SUPPORT.

THANK YOU.

COMMISSIONER WILLIAMS. I SUPPORT, I DO.

LET ME SHARE THAT.

I SUPPORT.

OKAY, NOW LET'S MOVE TO

[Item B5]

IPAD B FIVE COMMISSION QUESTION.

RESTATE YOUR QUESTION.

I'M DOING THE WHOLE.

YEAH.

SO THANK YOU.

UM, IN THE BACKUP PACKAGE IS MENTIONED THAT THE, UH, PROPOSED, UH, IMPROVEMENT WILL CROSS OVER A KNOWN ENVIRONMENTAL FEATURE.

AND I THOUGHT I HEAR THERE'S ENVIRONMENTAL STAFF ON THE CALL.

I JUST WANNA MAKE SURE, UH, STAFF WAS NOT, UH, SPEAKING IN OBJECTION TO THIS ITEM.

THEY'VE NEVER LET ME, LET ME CLARIFY.

I GOT THE SAME QUESTION TOO.

I BELIEVE THE SITE ITSELF.

THAT'S NOT CLOSING ANY ENVIRONMENTAL FEATURE.

HOWEVER, THE OFFSITE IMPROVEMENT OF THE WASTEWATER CROSSING A CREEK AND ALL THAT STUFF.

HELP ANSWER THE QUESTION.

THIS IS KEVIN CRITTENDON, KEVIN QUITMAN, ASSISTANT DIRECTOR, AUSTIN WATER.

UM, WE DO HAVE A STAFF MEMBER FROM WATERSHED PROTECTION WITH US THIS AFTERNOON.

UM, I'D ASK KAYLA IF YOU'RE AVAILABLE TO ANSWER THE QUESTION ON THE, UH, UH, ENVIRONMENTAL FEATURE.

GOOD AFTERNOON COMMISSIONERS.

THIS IS KAYLA CHAMPION WITH WATERSHED PROTECTION DEPARTMENT.

THERE WERE NO CRITICAL ENVIRONMENTAL FEATURES OR RECHARGE FEATURES THAT WERE FOUND ON SITE.

WAS THERE A DIFFERENT QUESTION FOR A DIFFERENT PART OF THE PROJECT THAT YOU WERE REFERRING TO? UH, HE SAID CHILL UP.

I BELIEVE THE QUESTION IS, UM, THE AUSTIN WATER MEMO MEMO FROM CORRINE KIRK NATION.

THAT'S IN THE S E S IMPROVEMENTS WELL CROSSED AND KNOWN FUTURE, WHICH IS TABLE'S PEN CREEK.

AND I BELIEVE THAT IS QUOTE UNQUOTE OFFSITE ROAM THE SITE SITE ITSELF.

THAT'S THAT'S WHAT I THINK.

THAT'S NEAT.

YES, SIR.

YEAH, THAT'S CORRECT.

THAT, THAT WAS MY QUESTION.

UM, AS WELL, HI, THIS IS COLEEN KIRKWOOD, AUSTIN WATER.

SO THE CROSSING OF THE, I THINK IT'S CALLED DEVIL'S PENN CREEK.

IT'S WHERE TWO 90 CROSSES ACROSS THAT CREEK.

THE WASTEWATER IMPROVEMENTS ARE GOING TO FOLLOW ALONG TO 90.

SO ALSO CROSS THE CREEK THERE.

SO AS LONG AS THEY DESIGN TO THE ENVIRONMENTAL CRITERIA MANUAL, THERE IS NO CONCERN FROM US AND WATER AND OR WATERSHED PROTECTION STAFF, CORRECT? CORRECT.

UM, I KNOW THERE'S A MEMO IN HERE SAYING NO OBJECTION FROM THE COMMISSION, BUT AS SOON AS I HEAR THERE'S WATERSHED PROTECTION, I JUST WANT TO MAKE SURE, UH, STAFF WAS ON HIS BEGINNING, UH, AGAINST THE ITEM.

BUT THANK YOU FOR CLARIFYING THAT.

I HAVE NO FURTHER QUESTIONS HERE.

OKAY.

UH, COMMISSIONER, ANY OTHER QUESTIONS FOR THE STUFF? IF NOT, WE'LL ENTERTAIN ANY MOTION.

I MOVE APPROVAL.

I'LL SECOND COMMISSIONER CASTLEBERRY.

OKAY.

MOTION MADE BY COMMISSIONER HALL.

SECOND BY VICE CHAIR, BARRY, ALL IN FAVOR.

WE WILL CODE THE ROAD COMMISSION.

NO MORE YAPPY.

I SUPPORT THE MISSION.

I SUPPORT THE MISSION.

I SUPPORT.

LET ME SHARE ME.

[00:10:03]

AND I SUPPOSE VICE CHAIR, I SUPPORT, I MISS, YOU KNOW, WHAT LIMBS I SUPPORT.

I SUPPORT.

THANK YOU.

I ALSO WANTED TO LET YOU KNOW THAT, UH, COMMISSIONER PARDON? UH, JOINED THE MEETING AT THREE OH SEVEN.

IF YOU'LL ASK HER YES.

UH, PERMISSION TO USE SUPPORT ITEM B FIVE.

I'M SURPRISED.

THANK YOU.

THANK YOU.

OKAY.

LET'S MOVE TO ITEM SHE ONE

[Item C1]

UPDATE FROM PREVIOUS JONES COMMITTEE MEETING, COMMISSIONER HALL, UH, YOU SAID I HAD TO MISS MOST OF THE MEETING, BUT THE PART THAT MOST RELEVANT TO US IS WATERSHED.

UH, ENVIRONMENTAL PROTECTION HAD A REALLY COOL WEBSITE TOOL THAT THEY ROLL OUT WHERE THEY'VE HIGHLIGHTED ALL OF THE, UH, GREEN INFRASTRUCTURE AND CIP PROJECT IN THE COMMUNITY.

I THOUGHT THAT WAS A REALLY WELL DONE PLATFORM, NOT ONLY TO SHOWCASE CIP PROJECTS, WHICH IS A REQUIREMENT, UH, BUT ALSO TO EDUCATE THE PUBLIC ON WHICH PROJECT IS OCCURRING, UH, JUST AROUND THE NEIGHBORHOOD.

AND SO ON.

I WOULD HIGHLY RECOMMEND AUSTIN WATER STAFF CONSIDER SOMETHING SIMILAR, UM, UH, THAT HELP THE COMMUNITY UNDERSTAND THAT THERE'S WORK HAPPENING ALL OVER.

UM, THE CITY THAT STAFF HAS TAKEN, UH, IS DOING SO THAT'S THE ONLY RELEVANT UPDATE I HAVE.

THANK YOU.

UH, COMMISSIONER'S GOT ANY QUESTIONS FOR COMMISSIONER HALL.

HEY, IF NOT, WE WILL MOVE TO ITEM B

[Item D1]

ONE OF ITS 19 AUSTIN WATER OPERATION STUFF AND THE FINANCIAL IMPACT UPDATE.

MR. DAVID ANDERSON.

GOOD AFTERNOON COMMISSIONERS.

I AM DAVID ANDERS ASSISTANT DIRECTOR FOR AUSTIN WATER, AND I'LL BE PROVIDING A BRIEF UPDATE ON OUR CUSTOMER ASSISTANCE BILL RELIEF PROGRAM, AS WELL AS ANY COVID-19 FINANCIAL UPDATES WE HAVE.

AS A REMINDER, AUSTIN WATER PROVIDED AN ADDITIONAL $5 MILLION AND PLUS ONE PROGRAM FUNDS IN APRIL, UH, TO PROVIDE FOR RESIDENTIAL BILL RELIEF DURING THIS EMERGENCY.

ADDITIONALLY, AUSTIN WATER IMPLEMENTED A 10% RESIDENTIAL RATE REDUCTION THAT WAS EFFECTIVE ON APRIL 9TH OF 2020.

SINCE APRIL THE PLUS ONE PROGRAM PROVIDED JUST UNDER $900,000 IN BILL RELIEF TO OVER 3,200 CUSTOMERS, WHICH IS NEARLY TWO TIMES HIGHER THAN THE SAME TIME.

LAST YEAR, THAT WAS IN THAT TWO MONTH PERIOD.

SINCE FISCAL YEAR 20 OCTOBER YEAR TO DATE, THE PLUS ONE PROGRAM HAS PROVIDED ONE POINT $9 MILLION BILL RELIEF ASSISTANCE AND HAS HELPED OVER 7,000 CUSTOMERS.

WE CONTINUE TO HELP CUSTOMERS DURING THIS COVID, UH, EMERGENCY, UH, EACH MONTH.

HOWEVER, WITH THE ADDITIONAL FUNDING FROM AUSTIN WATER AND AUSTIN ENERGY, THERE'S BASICALLY 12 POINT $8 MILLION IN PLUS ONE FUNDS AVAILABLE, UH, FOR THIS BILL, REALLY.

UH, SO WITH THE SPENDING AT ABOUT $2 MILLION FOR FISCAL YEAR 20 SO FAR, THERE'S STILL APPROXIMATELY 10 TO 10 POINT $8 MILLION AVAILABLE FOR ADDITIONAL PILL RELIEF OVER THE NEXT SEVERAL MONTHS AS NEEDED BY OUR CUSTOMERS.

WE'LL CONTINUE TO MONITOR AND REPORT ON THE PLUS ONE PROGRAM WITH AUSTIN ENERGY AND THEY ALSO REPORT PROGRAM PROGRESS TO THEIR AUSTIN, UM, ENERGY OVERSIGHT COMMITTEE, AS FAR AS FINANCIAL IMPACT, UH, TO AUSTIN WATER FROM THE COVID-19 EMERGENCY.

UH, AS FAR AS WATER DEMAND, UH, IN MAY, UH, ACTUALLY TRACKED 2.7% HIGHER THAN EXPECTED.

THIS WAS ABOUT 110 MILLION GALLONS MORE THAN OUR BUDGET IS LEVELS.

UH, IN, IN OUR MAY REVENUES

[00:15:01]

TYPICALLY IS AN INDICATION TO SOME EXTENT, SO OF OUR JUNE REVENUES, WHICH WILL HOPEFULLY BEGIN TO RECOVER IN THE MAY DEMAND WAS ABOVE NORMAL.

EVEN THOUGH THERE WERE SIGNIFICANT RAINFALL EVENTS WITH RAINFALL BEING ABOVE NORMAL LEVELS FOR THE MONTH.

UH, AS WELL AS, YOU KNOW, A FULL MONTH OF COVID IMPACTS HOW THIS TRANSLATES INTO REVENUES FOR MAY.

OUR WATER AND WASTEWATER REVENUES WERE 6.1 MILLION BELOW EXPECTED LEVELS OR RESIDENTIAL MULTIFAMILY AND COMMERCIAL CLASSES FOR OUR RESIDENTIAL CUSTOMERS.

THEY WERE AROUND $2 MILLION BELOW IN MAY DO.

SHE'S A COVID GREAT REDUCTION THAT WE IMPLEMENTED AS WELL AS ANY RAINFALL AND WEATHER EVENTS.

MULTIFAMILY WAS APPROXIMATELY A ONE HALF MILLION, $500,000 BELOW DUE, PRIMARILY TO WEATHER AS WELL.

COMMERCIAL HAS BEEN OUR LARGEST CUSTOMER, UH, IMPACT THAT IT HAD A THREE POINT $6 MILLION BELOW BUDGET LEVELS DO THE IMPACT AND, AND WEATHER COMBINED FISCAL YEAR TO DATE THROUGH MAY AUSTIN, WATER REVENUES FOR WATER AND WASTEWATER SERVICE IS APPROXIMATELY $1 MILLION BELOW BUDGETED LEVELS PRIOR TO COVID.

YOU MIGHT RECALL OUR AUSTIN WATER REVENUES WERE APPROXIMATELY 10 MILLION ABOVE BUDGET LEVELS DUE TO STRONG USAGE AND WATER DEMAND IN OCTOBER AND NOVEMBER OF LAST YEAR AND THROUGH THE EARLY PARTS OF THE YEAR, HOWEVER, THE SURPLUS OF $10 MILLION WAS ERASED BY APRIL AND MAY SHORTFALLS.

AND WE FIND OURSELVES TO 1 MILLION BELOW BUDGET LEVELS THROUGH MAY, AS FAR AS EXPECTATIONS FOR THE NEXT SEVERAL MONTHS, WE STILL EXPECT COMMERCIAL CUSTOMER CLASS REVENUE COULD STILL BE BELOW BUDGET LEVELS, BUT WE WOULD EXPECT AS BUSINESSES BEGIN TO OPEN TO MORE CUSTOMERS THAT THIS CUSTOMER CLASS WILL, UH, REBOUND OVER THE NEXT SEVERAL MONTHS WAS HAVE TO WAIT AND SEE AS THAT DATA COMES IN, UH, HOW QUICKLY THAT REBOUND HAPPENS.

OF COURSE, WE WILL CONTINUE TO MONITOR REVENUES CLOSELY AND CAN PROVIDE FURTHER UPDATES TO THE COMMISSION.

AS FAR AS EXPENSES SPECIFIC COVID-19 EXPENSES THROUGH JUNE FOUR ARE APPROXIMATELY ONE POINT $2 MILLION.

THESE EXPENSES INCLUDE PERSONNEL RELATED TO, UH, ACTUALLY WORKING THROUGH COVID-19, UH, ISSUES.

UH, PRIMARILY A BIG CHUNK OF THIS IS FOR TEMPERATURE MONITORING, UH, AT OUR PLANTS AND SERVICE CENTERS, AND THEN ALSO ADDITIONAL PPE AND SUPPLIES FOR OUR, UH, FIELD WORKERS AND TREATMENT PLAN WORKERS, AS FAR AS EXPENSES THAT ARE NON COVID RELATED, OUR OPERATING EXPENSES AND OUR DEBTS SERVICE EXPENSES ARE BELOW BUDGET LEVELS BY OVER $12 MILLION.

PRIMARILY THIS IS DUDE ABOUT ALMOST $9 MILLION BELOW BUDGET LEVELS DUE TO DEBT SERVICE EXPENSES BECAUSE OF, UH, OUR DEFEASANCE IS AS WELL AS DEFERRAL OF, UH, ANY, UM, UH, DEFERRAL OF ANY, UM, UH, EXCUSE ME, UH, ANY, UH, UH, SO, UH, SO WITH THAT, I WILL, UH, UH, THAT WE WILL CONTINUE TO MONITOR OUR FINANCIAL IMPACTS CLOSELY AND, AND WE'RE CONFIDENT WE CAN SUSTAIN OUR FINANCIAL POSITION THROUGH THIS EVENT THROUGH ANY COST CONTAINMENT AND RESERVES.

AND WITH THAT, I WILL OPEN IT UP TO ANY QUESTIONS FROM THE COMMISSIONERS.

I HAVE A QUESTION IT'S COMMISSIONER CERITA, UM, THE REDUCED RATES STARTED APRIL 9TH AND WHEN WILL THEY CONTINUE THROUGH, UH, WHEN WE, WHEN WE

[00:20:01]

PLANNED ON, UM, UH, ACTUALLY THE COUNCIL AUTHORIZATION AUTHORIZED THOSE THROUGH SEPTEMBER 30TH, AWESOME WATER.

AND I BELIEVE AUSTIN ENERGY AS WELL HAS MADE A DECISION THAT THESE WOULD GO THROUGH AT LEAST OCTOBER 1ST.

I MEAN, EXCUSE ME, OCTOBER 31ST, SO THAT WE COULD CHANGE THESE RATES ALL IN NOVEMBER FOR, UH, ALONG WITH OUR OTHER SEASONAL RATE CHANGES.

UH, THERE HAVE BEEN SOME DISCUSSIONS ABOUT POTENTIALLY EXTENDING OUR CAP RATES, BUT THAT'S STILL UNDER DISCUSSION AND, UH, WILL BE DISCUSSED WITH CITY MANAGER AND DECISION WOULD BE DONE, UH, DURING THE BUDGET PROCESS.

OKAY.

THANK YOU.

THIS COMMISSIONER PIN.

I HAVE, UH, ONE QUICK QUESTION.

THE PLUS ONE PROGRAM THAT YOU MENTIONED IS THAT, UH, THE TOTAL AVAILABILITY OF FUNDS WAS 12 MILLION.

WAS THAT COMBINED AUSTIN ENERGY AND AUSTIN WATER IF I HEARD YOU CORRECTLY? UH, YES, SIR.

UH, IT'S 12.8 MILLION, AND THAT IS, UH, BASICALLY 10 MILLION THAT AUSTIN WATER AND AUSTIN GUARANTEE GIVING 5 MILLION, UH, THAT TURNING DOLLARS IS ADDED TO THE CURRENT A YEAR BUDGET THAT WAS ALREADY IN PLACE OF TWO POINT $8 MILLION.

SO THAT MADE UP TO 12 POINT $8 MILLION BETWEEN AUSTIN ENERGY AND ALSO WATER'S CONTRIBUTIONS.

THANK YOU.

[Item D2]

YES.

THANK YOU.

GOOD AFTERNOON, COMMISSIONERS RANDY JENKINS, ASSISTANT DIRECTOR, AUSTIN WATER.

I'LL START OUT BY SAYING IT'S GREAT TO BE SPEAKING WITH ALL OF YOU AGAIN, THE LAST REPORT OUT ON OUR CUSTOMER SERVICE METRICS WAS MARCH 11TH OF THIS YEAR, AND I'M HAPPY TO SHARE THAT DESPITE THE COVID-19 CHALLENGES PLACED NOT ONLY ON OUR ENTIRE COMMUNITY, BUT OUR STAFF SERVING IN THE CUSTOMER SERVICE ROLES, WE HAVE MAINTAINED, AND IN SOME CASES INCREASED OUR SERVICE LEVELS.

WE PROVIDED THE COMPLETE REPORT EARLIER TO YOU TODAY, BUT I WOULD LIKE TO TAKE THIS TIME TO SPEAK ABOUT SOME OF THE HIGHLIGHTS FROM THE LAST QUARTER, SPECIFICALLY IN OUR LAST REPORT OUT, I NOTED HIGHLIGHTS FROM OUR JD POWER CUSTOMER SATISFACTION SCORES AT THE END OF MAY, JD POWER PRESENTED THE OVERALL 2020 CUSTOMER SATISFACTION STUDY FOR RESIDENTIAL WATER RESULTS TO US, A KEY TAKEAWAY FROM THIS YEAR STUDY PROVED THAT AUSTIN WATER WAS FOUND THE MOST IMPROVED BRAND WITHIN THE LARGE UTILITY SEGMENT, OUT OF ALL LARGE UTILITIES WITH AN INCREASING CUSTOMER SATISFACTION POINT LEVEL OF 30, 85, EXCUSE ME, COMPARATIVELY ACROSS THE NATION AUSTIN WATER RANKED IN THE TOP 20 OF MOST IMPROVED BRANDS OVERALL LANDING US AT NUMBER 17 IN THE ENTIRE UNITED STATES FOR OVERALL BRAND IMPROVEMENTS.

WHEN REVIEWING OUR SCORES FROM 2016 TO 2020, WE INCREASED IN EVERY STUDY AREA, WHICH INCLUDES QUALITY AND RELIABILITY, PRICE, BILLING, AND PAYMENT, CONSERVATION COMMUNICATIONS, AND CUSTOMER SERVICE.

WHILE WE ENDED THIS YEAR, NUMBER 10 FOR OVERALL CUSTOMER SATISFACTION IN THE SOUTH LARGE SEGMENT, WE SPECIFICALLY RANKED NUMBER TWO IN THE CUSTOMER SERVICE CATEGORY TO SUMMARIZE WHY WE STILL HAVE MAJOR HILLS TO CLIMB IN BECOMING THE OVERALL NUMBER ONE UTILITY IN CUSTOMER SERVICE, WE ARE MAKING CONTINUAL IMPROVEMENTS TO OUR SCORES AND PROCESSES ACROSS THE BOARD.

SOME PARTICULAR ITEMS OF NOTE RELATED TO OUR BILLING SYSTEM ARE THAT CALLBACK TIMES HAVE INCREASED TO 98% WITHIN THREE DAYS.

AND RESOLUTION FOR ESCALATED CALLS IS NOW AT 2.7 DAYS COMPARED TO NEARLY SIX DAYS.

THIS TIME, LAST YEAR, LAST QUARTER, WE MADE A SIGNIFICANT MENTION ABOUT OUR ESTIMATED READS.

UM, THE LAST TIME I REPORTED OUT THOSE READS, WE HAD GOTTEN THAT NUMBER DOWN TO THREE, UM, FOR ANY THAT HAD OCCURRED FOR THREE MORE MONTHS, THAT NUMBER IS NOW ZERO.

SO OUT OF OUR 230,000 METERS, THERE ARE NO ESTIMATED METER READ OCCURRING FOR CONTINUAL MONTHS IN A ROW.

LASTLY, I'LL NOTE THAT THE REQUEST IN OVER FROM AUTHOR ENERGY'S UTILITY CUSTOMER CARE TEAM OVER TO OUR AUSTIN WATER ESCALATED TO BUILD TEAM FOR

[00:25:01]

BILLING MATTERS.

UM, ALL OF THOSE TASKS HAVE BEEN COMPLETED WITHIN 30 DAYS OF RECEIPT OF RECEIPT, 99.47% OF THE TIME.

SO THAT MEANS THAT NEARLY 100% OF ALL REQUESTS RELATED TO BILLING ESCALATIONS ARE BEING PROCESSED BY AUSTIN WATER WITHIN THAT SAME MONTH.

LAST YEAR, LAST YEAR I'LL NOTE THAT THOSE NUMBERS WERE 81% RESPECTIVELY.

SO WITH THAT, I'LL CONCLUDE, UM, THAT WE CONTINUE TO SEE IMPROVEMENTS AND CLOSE, INNER, CLOSELY MONITORING ALL ACTIVITIES SO THAT THE CUSTOMER'S NEEDS ARE MET AT EVERY TOUCH POINT.

AND WITH THAT, I'LL OPEN IT UP FOR ANY QUESTIONS THAT YOU MIGHT HAVE.

MICHELLE'S GOT ANY QUESTIONS FOR MS. JENKINS GENERALLY BY MY, THIS IS NOT AHEAD.

UM, MS. JENKINS, HAVE YOU, UM, IS THERE, UH, UH, THERE WAS A CRITERIA, UH, NOT, UH, THERE WAS A WAY FOR AUSTIN WATER OR, OR AUSTIN ENERGY TO RANDOMLY REACH OUT TO A CUSTOMER TO SOLICIT FEEDBACK.

I KNOW, UH, IS THAT GOING AWAY WITH THE JD POWER SURVEY? NO, WE'RE CONTINUING A ROBUST MODEL FOR CUSTOMER FEEDBACK.

UM, WE HAVE, UH, CONDUCTED IN THE PAST.

WE HAVE CONDUCTED IN-PERSON FOCUS GROUPS.

WE ARE STILL MOVING FORWARD WITH SOME FOCUS GROUPS.

WE ARE CURRENTLY TESTING VIRTUAL OPTIONS FOR THOSE.

UM, SO THAT WAS PLANNED TO BE CONTINUED AS WELL AS, UM, YOU KNOW, UM, ANONYMOUS FEEDBACK THROUGH JD POWER, AS WELL AS INDIVIDUAL CUSTOMER SURVEYS THAT WE PRODUCE.

OKAY.

THAT'S UH, I JUST WANT TO MAKE SURE THAT I THOUGHT THAT WAS NICE.

I THINK AT SOME POINT I MIGHT EVEN GOT A CALL FROM SOMEONE FROM US AND WATER ASKING ME IF I'M HAPPY WITH THE AUSTIN WATER SERVICE.

SO I THOUGHT THAT IS A LOCAL TOUCH THAT, UM, I WAS SAYING WATER COULD GO A LONG WAY FROM BENEFITING FROM DEFINITELY JD POWER RESEARCH IS GREAT, UH, TO HAVE SORT OF ANONYMOUS DATA.

UH, BUT AT THE SAME TIME, I FEEL LIKE LOCAL RESIDENTS WOULD ALWAYS WELCOME GETTING A CALL FROM AUSTIN WATER TO SEE IF EVERYTHING'S OKAY.

SO IF THAT'S AN EFFORT THAT IS ONGOING, I, I I'M, I'M HAPPY TO HEAR.

THANK YOU SO MUCH.

I'M GLAD THAT YOU RECEIVED THAT PHONE CALL.

UM, WHAT I'LL ADD TO THAT IS WE'RE ALSO, UM, PUTTING IN PLACE A PILOT OUTBOUND CALL CENTER.

UM, SO WE'RE STILL KIND OF RAMPING THAT UP AND DETERMINING, YOU KNOW, WHAT ITEMS WE WOULD WE'RE PLACE OUTBOUND CALLS FOR, BUT, BUT LET'S SAY, YOU KNOW, AS AN EXAMPLE, AND THIS IS PURELY AN EXAMPLE, BUT IF AN, IF A CUSTOMER, UM, EXPERIENCED THE LEAKING WATER METER AND THEY HAD MADE A PHONE CALL INTO OUR DISPATCHES DISPATCH TEAM, UM, WE WOULD PLACE AN OUTBOUND CALL BACK TO THAT CUSTOMER TO MAKE SURE THAT THEIR, UM, PROBLEM WAS RESOLVED OR LET THEM KNOW THAT WE HAD RESOLVED THAT WE HAD SENT OUT A, YOU KNOW, A STAFF PERSON TO, UM, INVESTIGATE THAT WE CAN MEET HER.

UM, JUST SO THAT THERE'S, YOU KNOW, KIND OF THAT LOOP BACK THAT LETS THE CUSTOMER KNOW, HEY, WE DID FOLLOW UP.

THIS IS WHAT WE FOUND.

UM, SO WE ARE PUTTING THAT INTO PLACE AS WELL.

OKAY.

COMMISSIONERS OR MS. JENKINS, IF NOT, THANK YOU, MS. JENKINS AND KEEP ON GOOD WALK AND WE'LL MOVE ON TO ITEM

[Item D3]

THREE, DRINKING, WATER, CRAMMED, WATER, SHE HAPPY PROJECTS, ANNUAL UPDATE SHARE OFTEN.

AND THE GARY'S NICELY PRESENT.

THANK YOU, COMMISSIONER.

THIS IS SHEA WALLS, WILSON ASSISTANT DIRECTOR FOR AUSTIN WATER.

WE DO HAVE A SLIDE DECK FOR YOU TODAY.

UM, I DON'T KNOW IF ATX THEN CAN PUT THAT UP ON THE SCREEN FOR US IF YOU CAN.

UM, UM, SINCE I'M NOT ON THE VIDEO CALL, IF YOU CAN LET KNOW IF YOU CAN SEE THAT AND WE CAN GET STARTED.

OKAY.

YES.

OKAY.

OKAY.

THANK YOU.

UM, AS I STATED, THIS IS SHEA RAWLS.

WE'LL SEND ASSISTANT DIRECTOR FOR AUSTIN WATER AND, UH, WE PRESENTED TO YOU LAST MONTH ON, UH, THE WASTEWATER CIP UPDATE.

SO WE WANTED

[00:30:01]

TO COME BACK THIS MONTH AND GIVE YOU AN UPDATE ON THE DRINKING WATER RECLAIMED WATER CIT PROGRAM.

NEXT SLIDE PLEASE.

SO THE, UM, WE SHOWED YOU THIS PIE CHART LAST TIME, AND THIS ACTUALLY CAME OUT OF, UM, A PREVIOUS PRESENTATION ON HOW WE DO CIP PLANNING.

UM, AND AS YOU CAN SEE, UH, IT'S JUST SHY OF 50% ON, UM, RECLAIMED AND DRINKING WATER CIPS, BUT IT DOES MEAN THAT THE DISTRIBUTION SYSTEM DOES AND CRUDE.

THE AMI IS A PART OF THAT 22% THAT'S IN THE WATER PIPE NETWORK.

UM, SO TODAY WE'RE GOING TO COVER THE RECLAIMED WATER NETWORK.

UM, THE DISTRIBUTION SYSTEM, UH, MATT COHEN FROM DISTRIBUTION ENGINEERING WILL COVER THOSE AND THEN GETS NICELY WE'LL COVER THE PLANT WATER PLANT CIP FOR US.

SO I'LL TURN IT OVER TO MATT TO GET STARTED.

THANK YOU.

THIS IS MATT COLON.

I'M THE DIVISION MANAGER DISTRIBUTION SYSTEM ENGINEERING AND AUSTIN WATER.

IF WE CAN ADVANCE TO THE, TO THE NEXT SLIDE THAT WAS RECLAIMED WATER CIP, FYI 2020.

SO IN OUR RECLAIMED AREA, UH, OUR FOCUS IS SETTING OURSELVES UP TO MEET, UH, THE AGGRESSIVE GOALS THAT FORWARD US IN THE LONGEST ONE WAS PLAYING.

UM, AND, UH, WE'VE GOT A COUPLE OF DIFFERENT TYPES OF PROJECTS HERE THAT WILL HELP US DO THAT.

UH, THIS FIRST SET OF PROJECTS HERE, COMPLETING THE CORE, UH, AND AS YOU MAY OR MAY NOT BE AWARE, UH, RIGHT NOW OUR RECLINED CENTRALIZED RECLAIM SYSTEM IS MADE UP OF A ASSISTANT NORTH OF THE RIVER, UH, SERVE BY THE WALNUT CREEK WASTEWATER TREATMENT PLANT AND SYSTEM SOUTH OF THE RIVER SERVED BY THE SOUTH HOUSE AND REGIONAL PLANT.

AND, UH, THESE COMPLETING THE CORE PROJECTS ESSENTIALLY, UH, FINISH OFF CONNECTING THOSE TWO.

THAT'S A CRITICAL, UH, POINT FOR, UH, INCREASING RELIABILITY AND REDUNDANCY IN OUR SYSTEM.

UH, YOU KNOW, HISTORICALLY RECLAIMED AND USED A LOT.

AND A LOT OF PEOPLE THINK OF IT AS THAT DEROGATION, UH, SUPPLY.

UH, BUT IN, PARTICULARLY IN THE DOWNTOWN AREA, WE'VE GOT, UH, BUILDINGS THAT ARE USING RECLAIMED FOR FLUSHING AND FOR COOLING.

I'M NOT HEARING THIS AUDIO VERY WELL.

OKAY.

IS THIS ANY BETTER? YES.

SO YEAH, IT'S BETTER.

OKAY.

ALRIGHT.

UH, SO, UH, I WAS, WE MOVED, UH, TO UTILIZING RECLAIMED WATER FOR FOUR TYPES OF DEMANDS, UH, THE REDUNDANCY AND RELIABILITY, UH, THAT MUCH, MUCH MORE IMPORTANT THAN THAT.

SO IT WOULD BE, UH, COMPLETING THE FOUR PROJECTS, UH, WILL IT BE THAT THAT GOAL, UH, ALL OF THESE PROJECTS ARE DESIGNED CORRECTLY, UH, AND THEY WILL BE HUNTING FOR TRUCKSTON, UH, RSPA REVIEWED BY THE COMMISSION.

AND THAT'S WHY 22 AND 23, IN ADDITION, WE'VE GOT, OF COURSE, SOME SYSTEM EXPANSION ON DICK'S THAT WILL PICK UP ADDITIONAL CUSTOMERS.

UH, MAINLY THESE PROJECTS HERE, SOUTH OF THE RIVER, UH, FINDING ANY CREEK PROJECTS AND THE API MORE, UH, PROJECT.

AND AGAIN, THAT'S, UH, THAT'S IN ORDER TO EXPAND OUR CUSTOMER BASE AND, UH, MOVE US TOWARDS BEING ABLE TO MEET THE GOALS SET FORWARD AND WATER FORWARD, ADVANCE THE SLIDE, PLEASE.

AND SO ADDITIONALLY, ON THE RECLAIM SIDE, UM, AS YOU NOTICED LAST YEAR, WE HAD RIBBON CUTTING CEREMONY FOR TOPLESS, UH, RESERVOIR AND PUMP STATION, WHICH IS A KEY COMPONENT OF THE SOUTHERN PART OF OUR SYSTEM.

UM, AND IT IS, UH, OPERATIONAL, BUT TO BE FULLY UTILIZED, WE'VE GOT A COUPLE OF MORE LINEAR, UH, PROJECTS THAT NEED TO BE COMPLETED.

AND SO THAT'LL BE A BIG PART OF, UH, PROJECTS THAT ARE COMPLETED DURING THIS FISCAL YEAR, UH, TO BE ABLE TO PUT THAT, UH, FACILITY INTO FULL USE AND THEN OUTSIDE OF CIP, UH, WE'RE GOING TO BE WORKING ON UPDATING OUR RECLAIMED WATER MASTER PLAN.

WE'RE GOING TO BE DOING THAT AS OUR IN HOUSE ENGINEERING RESOURCES.

UH, AND THIS YEAR, BY THE END OF THE YEAR, WE'LL FINISH THE, UH, UPDATING THE MASTER PLAN ON THE CENTRALIZED SIDE, UH, WHICH THE MOST RECENT MASTER PLAN WAS COMPLETED IN 2011.

SO THERE'S BEEN A LOT OF CHANGES FROM, FROM THE DROUGHT AND OF COURSE, UH, THE COMPLETION OF WATER FORWARD.

AND SO ALL OF THAT, AND WHAT WE'VE LEARNED FROM THAT, AND THE GOALS AND STRATEGIES INCLUDED IN WATERFALL WERE INCLUDED IN THIS MASTER PLAN UPDATE.

AND THEN, UH, NEXT YEAR WE'LL BE FOCUSING

[00:35:01]

ON MASTER PLAN RELATED TO DISTRIBUTED WASTEWATER REUSE, WHICH IS ESSENTIALLY THE REDUCE COMING OUT OF, UH, OUR PACKAGE PLANTS A LITTLE LESS, A LITTLE MORE DECENTRALIZED.

AND THEN THE YEAR AFTER THAT IN 22, WE'RE LOOKING AT, UH, A MASTER PLAN FOR SEWER MINING, UH, FOR THE SYSTEM AS WELL.

AND THEN ANOTHER PROJECT THAT WE HAVE GOING ON CURRENTLY IS WE'VE GOT A CONSULTANT ON BOARD, UH, THAT IS ANALYZING WATER HAMMER AND OUR SYSTEM, UH, WE HAVE HAD SOME CUSTOMERS IMPACTED SOME PRESSURE SPIKES, UH, PARTICULARLY IN THE DOWNTOWN PART OF OUR SYSTEM.

SO WE'VE GOT A CONSULTANT ON BOARD ANALYZING THE SOURCES OF THOSE AND WHAT ARE POSSIBLE SOLUTIONS TO THOSE, UH, IMPACTS ARE WITH THAT.

I'LL PAUSE FOR A SECOND AND SEE IF THERE'S ANY QUESTIONS ON THE RECLAIM SIDE.

JUST A QUICK QUESTION.

THIS IS MATT.

SURE.

UM, SINCE YOU MENTIONED THE WATER HAMMER, IS THAT PROJECT RELATED TO WHAT A QUALITY OF THE RECLAIMED WATER? UH, I'VE HEARD SOME STORY ABOUT SOME HIGH END USER DOWNTOWN COMPLAINING ABOUT STANDING THERE, FIX FIXTURES AT ALL.

HE'S CURIOUS.

SURE.

UH, NO.

UH, SO THIS STUDY IS SPECIFICALLY WORKING, UH, LOOKING AT THE, UH, THE PRESSURE FLUCTUATIONS.

WE ARE DOING SOME INTERNAL STUDIES, UH, ADDRESSING THE WATER QUALITY ISSUES.

UM, AND, UH, WE'RE CONTINUING THOSE STUDIES IN HOUSE, UM, THAT ARE PARTICULARLY FOCUSED ON, UM, UH, ISSUES RELATED TO, YOU KNOW, FOR THE FLUSHING AND WHERE THAT WATER QUALITY IS NEEDED.

BUT THAT'S, THAT'S BEING DONE SEPARATELY FROM THE WATER HAMMER ANALYSIS.

I UNDERSTAND.

IS IT PART OF THE CIP THOUGH? THAT WAS ONE OF MY QUESTION WAS, SO IT SOUNDS LIKE IT'S NOT CURRENTLY FUNDED IN THE CIP, JUST THE IN HOUSE, CORRECT? CORRECT.

WHERE WE'RE HANDLING THAT WITH OUR IN HOUSE STAFF AND THAT'S THROUGH OUR O AND M FUNDS.

GOT IT.

THANK YOU.

THAT WAS READY.

UH, CAN WE GO AHEAD AND MOVE TO THE NEXT SLIDE? SO ON THE WATER SIDE, OUR CIP FOCUSES ON IMPROVED LEVELS OF SERVICE AND OPERATIONAL EFFICIENCY.

AND SO WE'VE GOT A NUMBER OF SYSTEM IMPROVEMENT, UH, CIPS TOWARDS THAT END OF IT, BIG ONE BEING THE MCNEIL ROAD, TRANSMISSION VEIN, WHICH IS CURRENTLY IN THE PRELIMINARY ENGINEERING PHASE, UH, THIS PROJECT AIMS TO REMOVE A BOTTLENECK AND THE NORTHERN PORTION OF OUR DISTRIBUTION SYSTEM.

AND ONCE THAT MODEL NECK IS REMOVED, WE'LL BETTER BE ABLE TO REALIZE, UH, SOME OF THE ENERGY EFFICIENCIES AND DISTRIBUTION EFFICIENCIES ASSOCIATED WITH, UH, GRAVITY FEE FOR WATER TREATMENT PLANT, EXCUSE ME, FROM HANCOCK'S, UH, THE HANCOCK'S WATER TREATMENT PLANT.

SO MACNEAL IS CERTAINLY A BIG PROJECT THERE, AS I SAID, IT'S IN PRELIMINARY ENGINEERING RIGHT NOW.

UH, YOU SHOULD BE SEEING AN RCA FOR DESIGN, UH, THIS FALL, AND THEN THE OTHER PROJECTS LISTED HERE, HIGHLAND PARK, SPRINGDALE AND OLD TOUR ARE RELATED TO LEVELS OF SERVICE FOR OUR CUSTOMER, UH, INCREASING LOW PRESSURES, UH, CREATING MORE GRID SYSTEMS FOR BETTER FIRE FLOW AND, UH, THINGS OF THAT SORT.

HELLO, NEXT SLIDE PLEASE.

SO THEN WE ALSO HAVE OUR SYSTEM MAINTENANCE AND REHAB CIP PROJECTS.

UM, ONE OF THOSE IS OUR WATERLINE ON CALL ID IQ.

UH, WE HAVE HAD, AND WATERLINE IDA QUEUE IN PLACE FOR A NUMBER OF YEARS.

NOW, THIS IS THE NEXT ITERATION OF THAT.

UH, WE UTILIZE THIS CONTACT FOR MULTIPLE THINGS.

UH, YOU KNOW, NUMBER ONE IS RE RESPONDING TO EMERGENCIES THAT ARE BEYOND WHAT IN HOUSE CREWS TO REPAIR, UM, AND, AND A NUMBER OF OTHER THINGS, UH, THAT DOES HELPS US WITH OUR LEAK DETECTION, CONDITION, ASSESSMENT WORK AND THINGS ALONG THAT LINE.

SO YOU'LL BE SEEING IN RCA FOR THAT, UH, THIS FALL AS WELL.

AND, UH, ALONG THE SAME LINES, WE'VE GOT A CONTRACT COMING UP FOR POLYBUTYLENE SERVICE REPLACEMENTS.

UH, POLYBUTYLENE IS A TUBING MATERIAL THAT WAS USED FOR SERVICE LINES LATE SIXTIES INTO THE EIGHTIES.

UH, AND IT WAS A SUBSTANDARD MATERIAL AND AUSTIN WATER ALONG WITH A NUMBER OF OTHER UTILITIES THROUGHOUT THE COUNTRY.

AND WE'RE ABLE TO RECOVER FUNDS THROUGH A LAWSUIT, UH, WITH THE MANUFACTURERS, APOLOGY, ITALY.

UH, WE EXTENDED THOSE FUNDS DURING THE LAST PREVIOUS DECADE, UM, TO REPLACE A NUMBER OF SERVICES, BUT WE STILL HAVE QUITE A FEW APOLOGY LIEN SERVICES IN OUR SYSTEM.

AND SO WE'RE CONTINUING THIS EFFORT,

[00:40:01]

UH, TO, UH, REPLACE THESE LINES, WHICH LEADS TO A REDUCED DEMAND ON OUR OPERATIONS GROUP FOR DOING REPAIRS, AND ALSO HELPS REDUCE OUR WATER LOSSES BY REDUCING THE NUMBER OF BREAKS THAT WE SEE, UH, CAUSE IN OUR SYSTEM, UH, RELATIVE TO INDUSTRY STANDARDS, WE SEE MORE SERVICE LINE BREAKS THAN TYPICAL, BUT LESS MAIN LINE BREAKS THAN A TYPICAL SYSTEM.

AND THE EXISTENCE OF POLYBUTYLENE SERVICES CERTAINLY IS, IS A BIG PLAYER IN THAT ROLE.

BIG HAS A BIG ROLE IN THAT.

UH, AND THEN OF COURSE WE'RE CONTINUING OUR RENEWING AUSTIN PROGRAM, WHICH FOCUSES ON, UH, REPLACING OLD AND DETERIORATED, UH, WATER PIPES.

AND, UM, YOU'LL SEE THIS FALL, UH, AN RCA FOR THE ZILKER PROJECT.

UM, I'M SORRY, THAT'S NEXT YEAR, EARLY NEXT YEAR.

AND THEN LIKE THIS, UH, F FYI, YOU'LL SEE ONE FOR HARMON AVENUE AND THAT JUST CONTINUES THE PROCESS OF, UH, REPLACING, UH, OUTDATED AND DETERIORATED, UH, INFRASTRUCTURE.

AND THEN, UH, LAST ITEM I'VE GOT HERE, IF YOU CAN ADVANCE TO THE NEXT SLIDE IS, UM, THE RCA THAT WAS APPROVED TODAY FOR OUR, UH, PAVING REPAIR CONTRACT.

THIS IS AN ID IQ.

UH, AGAIN, THIS IS A LEVEL OF SERVICE FOR OUR CUSTOMERS, UH, FOCUS ABOUT GETTING A REPAIRS, BOTH FASTER CIP PROJECTS CONSTRUCTED BY IN HOUSE CREWS AND FOLLOWING REPAIRS THAT OUR MAINTENANCE CREWS MAKE WITH THAT.

THAT'S ALL THE SLIDES THAT I HAVE.

ARE THERE ANY QUESTIONS ON THE WATER SIDE? I HAVE A QUESTION.

OKAY.

UH, UH, THIS IS A GENERAL QUESTION OF, DO YOU KNOW WHAT PERCENTAGE OF THESE PROVEN ARE BEING FINANCED BY LOW INTEREST LOANS IN THE WATER DEVELOPMENT BOARD? I DON'T KNOW THE ANSWER TO THAT RIGHT OFF.

UH, DAVID ANDREWS, ARE YOU STILL ON THE LINE? UM, WOULD YOU BETTER BE ABLE, I AM STILL ON THE LINE, I THINK FOR THE QUESTION, I'M NOT SURE IF ANY OF THESE PARTICULAR PROJECTS THAT MATT HAS GONE OVER ARE SPECIFICALLY, UH, GOING TO BE FUNDED BY THE TEXAS WATER DEVELOPMENT BOARD.

UH, WE DO HAVE A COMMITTEE THAT LOOKS AT ALL OF OUR PROJECTS EACH YEAR FOR POSSIBILITIES TO, UH, UH, FUND THESE THROUGH THE TEXAS WATER DEVELOPMENT BOARD AND MAKE THOSE DECISIONS I'D HAVE TO FIND OUT FOR SURE.

AND GET BACK TO YOU ON WHETHER ANY OF THESE ARE, BUT TYPICALLY LIKE THE PAVING IDEA OR ANY OF THOSE IDEAS.

UH, WE TYPICALLY NOT BEYOND THE TEXAS WATER DEVELOPMENT BOARD ALONE PROJECTS, JUST TO SAVE ALL OF YOU GUYS IN THE FUTURE.

IF YOU MAKE THESE PRESENTATIONS, IF YOU COULD ADD A SLIDE THAT SUMMARIZES WHAT PERCENTAGE OF THE PROJECTS ARE BEING FUNDED BY ANY OF THE LOAN PROGRAMS AT THE WATER VOLUME BOARD, I'D APPRECIATE IT.

COMMISSIONER MORIARTY.

THIS IS SHEA WILSON, OPTUM WATER, THEN MCNEIL TRANSMISSION MAIN PROJECT IS ON THE LIST TO BE CONSIDERED FOR TEXAS WATER DEVELOPMENT BOARD FUNDING.

UM, IT IS ONE OF OUR LARGER PROJECTS AND THAT MAKES IT A GOOD CANDIDATE.

AND, UM, ABSOLUTELY WE WILL, UH, ADD INFORMATION GOING FORWARD FOR YOU ALL SO THAT YOU KNOW WHAT THE COURSES ARE.

THANK YOU.

YEAH, I'M GOING TO ASK THE QUESTION EVERY TIME.

SO IF YOU JUST GIVE ME, GIVE ME A SLIDE LIKE THAT.

I'LL SAVE YOU A SAVE ME THE QUESTION, BUT THANK YOU FOR THAT.

I APPRECIATE IT.

ANY OTHER QUESTIONS ON THE WATER SIDE? ALL RIGHT.

I'LL HANDLE IT HANDED OVER TO GARETH, NICELY FOR THE FACILITY ENGINEERING WORK.

GOOD AFTERNOON COMMISSIONERS.

UH, I'M GARETH NICELY SUPERVISING ENGINEER FOR THE FACILITY ENGINEERING DIVISION AND AUSTIN WATER.

UM, CAN YOU ADVANCE THE SLIDE PLEASE? UH, BEFORE I GET STARTED, UM, THE FACILITY ENGINEERING WATER CIP 2020, UH, YES.

OKAY.

WE'RE HERE.

ALRIGHT.

UH, MY PRESENTATION

[00:45:01]

TODAY WILL SPEAK, UH, TO THE MAJOR FACILITY ENGINEERING, SASSY PROJECTS FOR WATER TREATMENT PUMP STATIONS AND RESERVOIRS, AND HIGHLIGHT A FEW OF THE PROJECTS WHERE AWESOME WATER IS MAKING A SMART INVESTMENTS FOR THE FUTURE.

UH, THE UTILITY IN OUR ABILITY TO PROVIDE SAFE, RELIABLE, AND AFFORDABLE DRINKING WATER.

UH, THIS SLIDE SHOWS, UH, EXPANSION PROJECTS IN BLUE, UH, PROJECTS IN CONSTRUCTION OR IN RED AND IN PROJECTS THAT HAVE SPENDING BEYOND THE FIVE-YEAR CIP, UH, HAVE AN ASTERIX BY THEM.

UM, THE SLIDE ALSO SHOWS, UH, PROJECTS IDENTIFIED TO BE FUNDED WITH, UH, TEXAS WATER DEVELOPMENT BOARD, UH, LOANS, UH, CURRENTLY, UH, OF THE $134 MILLION, APPROXIMATELY 60 MILLION WILL BE FUNDED, UH, WITH TEXAS WATER DEVELOPMENT LOANS, WHICH I THINK CALCULATES OUT TO ABOUT 45%.

UH, NEXT SLIDE, PLEASE.

THIS SLIDE SHOWS A COUPLE OF PROJECTS THAT ARE SPECIFIC TO ALL WATER TREATMENT PLANTS.

UM, THE ZEBRA MUSSEL PROJECT AT DAVIS AND ORRICK AND THE FLOOD RESILIENCY IMPROVEMENT PROJECTS THAT ALL THREE WATER TREATMENT PLANTS, UM, FOR ZEBRA MUSSELS, UH, THE COST OF DAVIDSON ORRICK IS APPROXIMATELY 3.9 MILLION.

UH, HANCOCKS IS ALREADY TREATING CAUSE EVEN MUSCLES AND HAS BEEN SINCE SEPTEMBER, 2019.

UM, THE CONTRACTOR COMPLETED THE INSPIRATION OF THE SEED PIPING AT ALL RICK ON JUNE 4TH, AND WE'LL BEGIN INSTALLATION OF THE FEED PIPING AT DAVIS TOMORROW, UH, JUNE 9TH AND, UH, BOTH CHEMICAL FEED SYSTEMS, UH, SHOULD BE OPERATIONAL BY THE END OF JUNE, THE FOUR FLOOD RESILIENCY.

THE COST THAT, UH, ALL THREE PLANTS IS APPROXIMATELY ABOUT 5.2 MILLION FOR ALL REC WATER TREATMENT PLANT.

UM, PLANS WILL BE REVIEWED THIS WEEK.

60% PLANS.

ALSO, WE HAVE RECEIVED AND REVIEWED AN INITIAL CONTRACTOR PROPOSAL FOR LONG LEAD ITEMS, AND WE'LL ISSUE IT TO CCO FOR EXECUTION THIS WEEK.

THIS WILL ALLOW THE CONTRACTOR TO BEGIN MANUFACTURING THESE LONG LEAD ITEMS TO KEEP THE PROJECT MOVING.

WE EXPECT TO COMPLETE THE CONSTRUCTION OF THE CORE SYSTEM COMPONENTS AND BEGIN FEEDING POLYMER AT ALL RIGHT BY THIS AUGUST.

ADVERTISING FOR CONSTRUCTION AT DAVIS AND HANCOCKS, UH, IS ANTICIPATED TO OCCUR EARLY, UH, 2021 WITH CONSTRUCTION ANTICIPATED TO START, UH, IN THE SUMMER OF 2021.

UH, NEXT SLIDE PLEASE.

UH, NEXT WE'RE LOOKING AT A FEW PROJECTS AT DAVIS WATER TREATMENT PLANT.

UM, CURRENTLY A CONSTRUCTION, THE NEW MEDIA SERVICE PUMP STATION AND THE POWER DISTRIBUTION UPGRADE PROJECT.

UH, THE POWER DISTRIBUTION UPGRADE PROJECT, UH, IS APPROXIMATELY 91% COMPLETE.

UH, AND WE'RE LOOKING FOR SUBSTANTIAL COMPLETION TO BE AUGUST 20, AUGUST 20TH OF 2020 THIS YEAR.

UH, THE STATION IS NOW ENERGIZED AND FEEDING POWER TO THE ENTIRE PLANT.

UM, THE MEDIUM SERVICE PROJECT IS APPROXIMATELY 77% COMPLETE, AND WE'RE LOOKING FOR SUBSTANTIAL COMPLETION TO BE MARCHED HINT, UH, 2021.

UH, ONE OF THE CURRENT HIGHLIGHTS, UH, THE ROOF FOR THE PUMP STATION IS ALMOST COMPLETE.

UH, ONCE THE ROOFS COMPLETE THE PUMPS AND MOTORS WILL BE INSTALLED AND TESTED, UH, AND ALL CLEAR WELLS ARE CONNECTED ON THE SUCTION SIDE, UH, AND BACK IN OPERATION FOLLOWING THE COMPLETION OF A 72 INCH SECTION HEADER THAT WAS INSTALLED.

UH, NEXT SLIDE PLEASE.

NEXT TO DAVIS IS THE RAW WATER, HYDRAULIC EFFICIENT ENERGY EFFICIENCY, UH, AND HIGH SERVICE FOOT STATIONARY IMPROVEMENTS, UH, AND THE STATE IMPROVEMENTS PROJECT.

UM, THE ENERGY EFFICIENCY, UH, PROJECT WILL UPGRADE THE HIGH SERVICE QUOTE STATION SURGE PROTECTION TO IMPROVE, UH, THE DETERIORATING, UH, SYSTEM AND, AND IMPROVE THE LIABILITY OF THE PUMP STATION AND THE ASSOCIATED INFRASTRUCTURE, UH, DESIGN AND CONSTRUCTION COSTS WILL BE APPROXIMATELY 3.8 MILLION, UH, IN CONDITION CAN EXPECT TO SEE AN RCA FOR A MARCH, 2021 CONSTRUCTION CONTRACT, UM, STATE IMPROVEMENTS, PROJECT WE'LL UPDATE THE OBSOLETE STATE EQUIPMENT AND, UH, IMPROVE THE RELIABILITY CONTINUITY OF PLANT OPERATIONS.

WE'RE CURRENTLY STARTING PRELIMINARY ENGINEERING, UH, AND COMMISSION CAN EXPECT TO SEE, UH, IN RCA FOR CONSTRUCTION IN A FLAT 21.

UM, NEXT SLIDE, PLEASE.

NEXT, WE'LL LOOK AT A FEW

[00:50:01]

PROJECTS THAT ORRICK, UH, ON THIS SLIDE, UH, THE LINE FEED LOOP, UH, AND THE ONSITE GENERATION, UH, COREY AND, UH, AMMONIUM SULFATE, BUT THE LINE LOOP PROJECT, THE NOTICE TO PROCEED FOR FISH PRODUCTION WAS GENE FIRST.

UH, THE COSTS FOR THIS PROJECT IS A LITTLE OVER 14 MILLION.

UH, THIS TECHNOLOGY WILL ELIMINATE THE NEED FOR, UH, UH, GASEOUS CORY, UH, AND THE NEED TO HAVE A CHLORINE SOLUTION TO REMOVE LIMESCALE, UH, FROM THE CHEMICAL FEED.

PIPING IS JUST A COUPLE OF HIGHLIGHTS THERE, UH, FOR THE ONSITE PROJECT.

UH, THE SODIUM HYPO GENERATION, UH, THE CONSULTANT'S PROPOSAL, UH, HAS BEEN REVIEWED AND AN NTP FOR DESIGN WILL BE ISSUED WITHIN THE NEXT WEEK OR SO.

UH, COMMISSION APPROVED THIS BACK IN JANUARY.

UM, THE COST FOR THIS PROJECT IS APPROXIMATELY $20 MILLION.

UM, THIS IS, THIS IS THE TECHNOLOGY, NOT THE LINE WITH THIS IS THE TECHNOLOGY THAT WILL, UH, WILL ELIMINATE THE RELIANCE ON THE GASEOUS CHLORINE.

UM, ALSO THIS IS ONE OF THE PROJECTS THAT WILL HAVE, UH, SPENDING OUTSIDE OF THE FIVE YEAR PLAN.

ALL RIGHT, NEXT SLIDE.

ON THIS SLIDE, WE HAVE LOW SERVICE, UH, PUMP STATION, ELECTRICAL FEED RENEWAL, AND A PROCESS STRAIN IMPROVEMENTS PROJECT.

UM, THE LOW SERVICE DELECTABLE FEED RENEWAL PROJECT COSTS IS APPROXIMATELY 20 MILLION AND IS CURRENTLY IN DESIGN.

THIS PROJECT WILL UPDATE THE EXISTING, OUTDATED AND OBSOLETE ELECTRICAL FEED TO LOW SERVICE.

UH, THIS WILL INCREASE THE RELIABILITY OF A RAW WATER PUMP STATION FOR THE OLD WATER TREATMENT PLANT.

UH, COMMISSIONING CAN EXPECT TO SEE AN RCA FOR CONSTRUCTION AND FYI 21, UM, PROCESS DRAIN IMPROVEMENTS, PROJECT.

UM, THIS CONSISTS OF, UH, LIKE A WHOLE MESS OF DIFFERENT PROJECTS AND THINGS IMPROVEMENTS FOR THE PLANT, AND I'M NOT GOING TO LIST THEM ALL.

UM, BUT THE COST FOR THE PROJECT IS ABOUT, UH, APPROXIMATELY 7.2 MILLION.

AND, UM, UH, IT'S, IT'S NEARING A NOTICE TO PROCEED AND THEY'RE ALMOST FINISHED WITH DESIGN.

SO, UM, NEXT SLIDE PLEASE.

LAST THING, WE'LL LOOK AT, UH, PUMP STATIONS AND RESERVOIRS PROJECTS.

UM, THE NORTH AUSTIN PUMP STATION RESERVOIR IMPROVEMENT PROJECT NOTICE TO PROCEED.

UH, THAT'LL BE ISSUED, UH, JUNE 15TH AND THE, UH, CONSTRUCTION BASED SERVICES CONTRACT WILL FOLLOW SHORTLY THEREAFTER.

UM, THE TEXAS WATER DEVELOPMENT BOARD FUNDED CONSTRUCTION COSTS FOR THIS PROJECT IS APPROXIMATELY 39 MILLION, UH, AND WILL REPLACE 106 YEAR OLD RESERVOIR AND A SLIGHTLY YOUNGER PUMP STATION, UH, FOR THE PUMP STATION WE CODING PROGRAM, UM, WHICH IS PROGRAM WE MANAGE, UH, THE NEXT RESERVOIR.

UH, THAT'S IN THE ROTATION FOR OUR RECODING AND SLAUGHTER LANE.

UH, THE DESIGN IS THAT A HUNDRED PERCENT AND WE'RE PREPARING TO BID PROJECT, UH, WE'RE ANTICIPATING A NOTICE TO PROCEED, UH, OCTOBER 1ST THIS YEAR, UH, AND CONSTRUCTION COSTS FOR THIS PROJECT IS ESTIMATED AT ABOUT 2.7 MILLION.

UM, EACH OF THESE PROJECTS REPRESENT A SIGNIFICANT INVESTMENT, UH, IN THE RENEWAL AND RELIABILITY OF AUSTIN WATER INFRASTRUCTURE, AND IT HIGHLIGHTS OUR COMMITMENT, UH, TO PROVIDE SAFE, RELIABLE, AND AFFORDABLE DRINKING WATER TO OUR CUSTOMERS.

UM, THIS CONCLUDES MY PART OF THE PRESENTATION.

UH, IF YOU, IF THERE'S ANY QUESTIONS, AM I STILL ON? I DON'T KNOW.

YEAH, THIS IS BLANCA THERE.

NO QUESTIONS.

ALRIGHT, COOL.

THANK YOU.

WELL, THIS CONCLUDES OUR PRESENTATION FOR TODAY.

CHIN LEE, ARE YOU THERE? THERE IS.

YEAH.

OKAY.

NOW LET'S MOVE TO

[Item E]

[00:55:01]

ITEM E FUTURE AGENDA ITEMS. AND MY UNDERSTANDING IS THAT A BUDGET COMMITTEE GOING TO MEET THE LAST WEEK OF JUNE WHO REVIEW THE PROPOSED, UH, BUDGET, UH, COMMISSIONER YOU GOT ANYTHING ITEMS TO, UH, ANYTHING TO ADD? UH, NO.

UH, DO WE HAVE A PROPOSED DATE BLANCA FOR THAT? OR IS THAT STILL PENDING? UH, YES, CHAIR THAT IS STILL PENDING, BUT I WILL BE FOLLOWING UP AS SOON AS I GET, UH, UH, MORE DETAILS ON WHEN IT CAN BE CONFIRMED, BUT IT WILL BE AT THE END OF THE MONTH.

OKAY.

WONDERFUL.

NO OTHER COMMENTS, JAIR.

OKAY.

COMMISSIONERS GOT 80 ITEMS THAT WE WANTED TO INCLUDE FOR A FUTURE AGENDA ITEM.

SURE.

THIS IS ME.

CAN YOU HEAR ME? YES.

MA'AM REESE.

YES, SIR.

UM, I WOULD LIKE TO MENTION THAT THE MWEB, UM, DISPARITY STUDY FOR SMB ARE, IS OCCURRING THIS YEAR.

I BELIEVE THAT THE COMPLETION OF THE STUDY WILL BE IN 2029.

UM, WANTED TO SEE I'M HEAVILY INVOLVED IN THAT PROCESS AS WELL AS WITH THE COMMUNITY AND WANTED TO SEE IF THE WATER DEPARTMENT, UM, KEEPS TRACK OF THEIR CONTRACT AND, UH, AWARDS FOR THE PROFESSIONAL SUPPLIERS AND CONSTRUCTION OR SHINS, UM, OF THEIR CONTRACTS AND THE DATA IN REGARDS TO HIM, W E UM, UH, PARTICIPATION, UM, YOU KNOW, HOW MANY CONTRACTS ARE, UH, ISSUED WITHOUT AN MWE REQUIREMENT.

ISN'T AS A QUESTION, FOR EXAMPLE, AND WHY IS THAT, UM, SPECIFIC QUESTIONS THAT WILL BE COMING UP AS THIS STUDY GOES ON? IS THERE A WAY THAT WE COULD HAVE A REPORT OR BRIEFING IN REGARDS TO MWE PARTICIPATION WITH THE WATER DEPARTMENT CONTRACT? OKAY.

BUT MS. BRANCA ORDERED YOU TO SHIFT THE INFORMATION IS AVAILABLE AT THIS TIME, AND THEN WE'D LIKE TO INVITE, AND THAT WILL BE A MINT AND OFTEN WATER.

GET YOUR JOINT PRESENTATION TO GIVE THE SOLUTION A RATING OF , IF YOU CAN HELP PUSH STEVE JULY'S, UH, MISSION MEETING ALL THE .

UH, YES, UH, CHAIR.

THIS IS BLANCA.

UH, THANK YOU, JENNER.

PARDON? UH, I WILL WORK WITH, UM, EXECUTIVE STAFF TO IDENTIFY, UH, WHO CAN PROVIDE THAT THREE PEOPLE REPORT IN ONE OF THE FOLLOWING, UH, COMMISSION MEETINGS.

THANK YOU, COMMISSIONER.

ANY OTHER FUTURE ITEMS, AGENDA ITEMS, IF NOT THE MEETING WHERE JOURN NOW IT'S THREE 58.

THANK YOU FOR YOUR PARTICIPATION AND HOPE.

WE'LL SEE YOU IN PERSON IT'S MONTHS.

THANK YOU.

AND SOMEBODY'S LIVING ROOM .