Sep 21, 2020 Public Safety Committee

[00:00:05]

WHY THERE IS

[CALL TO ORDER]

LET'S GO AHEAD AND BEGIN.

IT IS 2:05 PM.

WE ARE ON THE VIRTUAL DIOCESE.

I AM THE CHAIR OF PUBLIC SAFETY COMMITTEE, COUNCILMEN, VIRGINIA FLANAGAN, CALLING THIS MEETING TO ORDER, UH, AS WE NORMALLY DO.

I ALWAYS LIKE TO DO A TECHNOLOGY CHECK IN AT THE BEGINNING.

UM, I THINK WE'RE ALL GETTING PRETTY COMFORTABLE WITH THIS.

WE MIGHT HAVE A FEW FOLKS WHO DON'T DO IT AS FREQUENTLY AS WE DO, UM, OR USUAL.

I WILL.

YOU, YOU, IF YOU FORGET TO MUTE, PLEASE DON'T TAKE IT PERSONALLY.

UM, AND WE HAVE, UH, SEVERAL DIFFERENT GROUPINGS OF STAFF THAT WILL BE, I'LL BE BRINGING IN AND OUT OF THE MEETING THAT ARE IN THE, IN THE WAITING ROOM.

UH, AS WE GO THROUGH OUR ITEMS, UH, WE HAVE

[1. Approve minutes of the July 9, 2020, July 20, 2020 and August 6, 2020 meetings of the Public Safety Committee.]

DO I HAVE A MOTION TO APPROVE THOSE MINUTES? UH, VICE CHAIR KASAR MOVES MAYOR PRO TEM SECONDS.

UH, IF THERE'S NO OBJECTION, THEN THOSE MINUTES ARE APPROVED.

FANTASTIC.

SO LET'S MOVE ON

[2. Update and discussion of Reimagining Public Safety. Sponsors: Council Member Jimmy Flannigan, and Council Member Gregorio Casar]

GETTING AN UPDATE FROM OUR DEPUTY CITY MANAGER ON THE REIMAGINING PUBLIC SAFETY WORK FROM THE MANAGER SIDE, TAKE IT AWAY.

UH, THANK YOU.

COUNCIL MEMBER FLANAGAN, THE MEMBERS OF THE PUBLIC SAFETY COMMITTEE.

MY NAME IS MARIA RIVERA.

THEY UNDERMINED I'M THE DEPUTY CITY MANAGER, PLEASED TO PRESENT YOU WITH A QUICK UPDATE ON WHAT WE'VE BEEN DOING.

UH, THE PAST FEW WEEKS, UH, WORKING ON, UM, RE-IMAGINING PUBLIC SAFETY.

I'LL START FIRST WITH THE TASK FORCE.

IN FACT, UH, IT IS PROGRESSING THE CITY COMMUNITY TASK FORCE AT THE REQUEST OF THE TASK FORCE.

WE ADDED THE TEXAS HARM REDUCTION AND WE HAVE MET, UH, FOUR TIMES ALREADY SINCE MID AUGUST.

UM, MOST RECENTLY WE HAD A CONVERSATION AND FINALIZED A DOCUMENT ON GOVERNANCE, WHICH INCLUDED, UH, THE TASK FORCE REQUESTS TO NOW TAKE SOME TIME AND SHIFT OUR MEETINGS TO BE MORE PUBLIC FACING.

UM, AND SO WE WILL START TO HAVE AT OUR NEXT MEETING, OUR TASK FORCE MEETINGS WILL BE BROADCAST.

WE ARE WORKING WITH CTM AND WITH, UM, OUR COMMS FOLKS TO MAKE SURE THAT DOESN'T CONFLICT WITH ANY STANDING COUNCIL MEETING OR BOARDS AND COMMISSION MEETING.

UM, AND I'M EXCITED TO SAY THAT WE WILL START OUT OUR NEXT MEETING WITH WHERE THE TASK FORCE WANTED TO GROUND US ALL, WHICH IS A HISTORY OF RACE AND POLICING.

UM, AND SO SEVERAL FOLKS ON THE TASK FORCE, INCLUDING BRIAN OAKS, OUR, UH, DIRECTOR OF THE OFFICE OF EQUITY WILL BE LEADING US IN A REALLY ROBUST CONVERSATION ABOUT THAT.

UH, AS THIS GROUP CONTINUES TO MOVE FORWARD AND SHAPE OUT ITS PRIORITIES, UM, WE HAVE NOT YET NAMED, CO-CHAIRS HAVE HAD CO-CHAIR NOMINATIONS AND WE HOPE TO FINALIZE THAT SOON.

MEANWHILE, INTERNALLY STAFF HAS CONTINUED TO WORK ON SOME OF THE THINGS THAT ARE, UH, ON ITS PLATE AS WE MOVE FORWARD.

UM, AS YOU ALL KNOW, THE WEBSITE PHASE ONE LAUNCHED, AND IT REALLY SERVES AS AN INITIAL PORTAL, WE WILL BE UPDATING THAT WEBSITE.

WE WILL BE CHANGING THAT WEBSITE.

IT WILL BE ITERATIVE AS WE MOVE FORWARD, UM, BUT WANTING TO GET A PLACE TO LAUNCH, UH, AS WE STARTED, UH, IN THAT VEIN, UM, I BELIEVE THAT SPANISH MATERIALS FOR LISTENING SESSIONS AS WE MOVE FORWARD ARE BEING FINALIZED THIS WEEK.

AND OUR WEB TRANSLATION INTO SPANISH SHOULD BE USED AS PART OF OUR NEXT PHASE, WHICH STARTS NOW IN OCTOBER.

SO WE SHOULD BE GETTING THAT OUT AS FAST AS POSSIBLE.

WE HAD OUR FIRST LISTENING SESSION THIS LAST SATURDAY.

AND THANK YOU, COUNCIL MEMBER FLANAGAN FOR HOSTING THAT, UM, I HOPE IT WAS A FRUITFUL TO YOU AND TO YOUR CONSTITUENTS, BUT STAFF, UM, THOUGHT IT WAS A REALLY GOOD DISCUSSION, UM, UH, INVITING FOLKS IN A SCENARIO BASED, UM, SESSION TO REALLY RETHINK, UH, WHEN ARE THE TIMES THAT THEY WOULD WANT TO CALL POLICE OFFICERS AND WHAT ARE THE OTHER RESOURCES THAT THEY WOULD LIKE TO HAVE, UH, IN A FUTURE FACING WORLD, UM, TO ADDRESS SOME OF THE DIFFERENT SCENARIOS WE HAVE AND DISTRICT EIGHT SET UP AS WELL.

AND WE WILL CONTINUE TO GET CONFIRMATION ON THE REST AS WE MOVE ON PART OF OUR COMMUNICATIONS, UM, PLAN ALSO INCLUDED HAVING EQUITY GRANTS, MANY EQUITY CLIENTS FOR RE-IMAGINING THAT REQUEST FOR GRANT APPLICATION IS GOING TO RUN THROUGH THE OFFICE OF EQUITY AND IT IS READY.

SO WE ARE JUST WAITING FINAL ASSIGNMENT AND PURCHASING APPROVAL.

WE HOPE TO USE THOSE TO HOST TOPICAL LISTENING SESSIONS WITH COMMUNITY ORGANIZATIONS.

UM, SO

[00:05:01]

SO OUR COM STRATEGY IS, UH, CERTAINLY CONTINUES TO BE ROBUST.

WE'LL CONTINUE TO BE BUILT OUT AND AS, UH, OTHERS HAVE, UH, SUGGESTIONS OR THOUGHTS, UM, WE WILL CERTAINLY TRY TO INCORPORATE THOSE.

WE HAVE THE TASK FORCE TO ALSO LEAN INTO THAT CONVERSATION AND ASK ANYONE INTERESTED ON THE TASK FORCE, IF THEY HAVE SUGGESTIONS FOR, UM, COMMUNICATIONS, EITHER FOR THE CITY AS A WHOLE CITY STAFF OR FOR THE TASK FORCE ACTIVITIES TO LET US KNOW, HMM.

D HAS BEEN, AND THE OTHER FOLKS OBVIOUSLY, BUT HRD HAS BEEN MEETING WITH, UH, THOSE INTERNAL GROUPS WHERE WE ARE LOOKING AT THE ADMINISTRATIVE PORTION OF WHAT ARE THOSE THINGS THAT COULD BE TO USE.

UM, THE TERM THAT CAME UP IN BUDGET THAT COULD BE DECOUPLED, UM, OR COULD BE THOUGHT OF AS TRANSFERRED OR DONE BY CIVILIAN STAFF, SOME WORK THAT IS ALREADY DONE BY CIVILIAN STAFF WITHIN THE DEPARTMENT.

SO WE HAVE MET WITH FINANCE AND BUILDING SERVICES, PERMITTING, UM, TRANSPORTATION, THE CALL CENTER FOLKS.

SO THAT INCLUDED NINE ONE ONE EMS THREE, ONE, ONE, AND FIRE FORENSICS, TRANSPORTATION CODE, FLEET, AND PARD.

SO THE NEXT STEP OF ALL THOSE CONVERSATIONS IS HRD IS PROVIDING THE CMO RE-IMAGINING LEADERSHIP TEAM WITH AN INSIGHT, UH, INTO, UH, THE ISSUES OF NOTE, THE TIMELINE, ET CETERA, THAT WE NEED TO DO MOVING FORWARD.

I BELIEVE THEY'RE TRYING TO GET THAT ON OUR CALENDARS EITHER END OF WEEK OR NEXT WEEK.

SO WE'RE LOOKING TO LEARN FROM SOME OF THOSE CONVERSATIONS.

WE'RE ALSO WORKING INTERNALLY TO SPEAK DIRECTLY AND DO FOCUS GROUPS WITH, UM, APD NON-SWORN POSITIONS.

UM, SO, UH, HRD HAS HELD SOME LEADERSHIP SESSIONS ALREADY.

THEY HAVE ADMINISTRATION FORENSIC SCIENCES SERVICES AND COMMUNICATION SCHEDULED FOR OCTOBER 2ND AND OUR SCHEDULING, UM, ADDITIONAL FOCUS GROUP, DEEP DIVE MEETINGS WITH SUPPORT SERVICES, STRATEGY, STRATEGIC SUPPORT, COMMUNITY PARTNERSHIPS, VICTIM SERVICES, INTERNAL AFFAIRS, SPECIAL INVESTIGATIONS, AND SPECIAL EVENTS.

SOME OF THOSE WE HAVE ALREADY TALKED TO AT A VERY HIGH LEVEL, AND NOW IT'S REALLY ABOUT THE NITTY GRITTY READY OF WHO DOES WHAT AND WHAT ARE THE PIECES WE CAN PARCEL OUT.

SO THE, ALL OF THAT WORK IS MOVING FORWARD.

WANTED TO QUICKLY PROVIDE AN UPDATE ON SOME OF THE WORK THAT PERTAINS TO THE RESOLUTIONS THAT HAVE PASSED.

AND I SHOULD NOTE TOO, AND I SHOULD HAVE NOTED AT THE OUTSET THAT WE HAVE OUR MONTHLY UPDATE THAT IS COMING THROUGH ASSISTANT CITY MANAGER ARIANO IS WORKING ON THAT, AND WE WILL PROVIDE ALL OF THIS IN WRITING TO YOU, UM, AS PART OF THAT UPDATE AS WELL.

I WANTED TO SAY THAT, ALTHOUGH NOT A RESOLUTION, UM, AN APD INITIATIVE WITH THE EQUITY, THE OFFICE, UM, THE, THE ASSESSMENT THAT DR.

JOYCE JAMES HAS BEEN DOING, UM, TO LOOK AT, UH, THE, THE STRATEGIES AND THE CULTURE OF APD, UM, THAT WAS EXPECTED TO COME FORWARD AT THE END OF AUGUST, THAT WAS DELAYED SLIGHTLY IN PART, BECAUSE COVID JUST MAKES IT HARDER FOR US TO DO SOME OF THAT WORK.

BUT THE CORE REPORT IS COMING OUT BY DR.

JAMES THE WEEK OF 12TH, AND THERE'LL BE SOME SUPPLEMENTAL MATERIAL.

SO WE'LL BE ABLE TO SHARE THAT, UM, WITH THIS COUNCIL BODY, UH, IN A MATTER OF WEEKS, THERE'S ALSO THE RESOLUTION 66, UM, IS MOVING FORWARD IN TERMS OF THE MULTI-PRONGED INVESTIGATION OF THE EXTENT TO WHICH FORMS OF RACISM, BIGOTRY, AND DISCRIMINATION ARE PRESENT IN THE PROTOCOL PRACTICES AND BEHAVIORS OF APD, THE FINAL REPORT AND PRESENTATION, AND ITS, UH, RESOLUTION FORM WAS EXPECTED IN DECEMBER SIX, 20, 21 OR NO LATER, THEN I'LL SAY THAT THAT WORK IS MOVING FORWARD.

UH, A MUSCADET DIRECTOR MUSKET IN, UH, WHO IS NOT, UH, JOINING US RIGHT NOW, BUT WILL BE CALLING IN AND MONITORING THIS MEETING.

UM, SHE HAS BEEN, UH, NAMED THE PROJECT MANAGER OR POINT ON THIS RESOLUTION ONCE THE VENDOR IS SELECTED AND INFORMS ME THAT THEY ARE FINALIZING THE TERMS WITH THE VENDOR AND HOPE TO BRING THAT TO COUNCIL SHORTLY.

UH, WE ALSO HAVE SOME WORK HAPPENING ON THE COMPREHENSIVE REVIEW OF

[00:10:01]

THAT IS RESOLUTION 50.

UH, THOSE RECOMMENDATIONS ARE INTENDED TO COME BACK AT OCTOBER 31ST, 2020, UH, OPM INFORMS ME THAT THEY HAD A LARGE SCALE MEETING WITH APD OPO, EQUITY, INNOVATION, AND THEMSELVES.

THEY ARE LOOKING AT THOSE MEASURES AND ACTIVELY WORKING ON CREATING THOSE DATA SETS.

UH, WE'RE AIMING TO HAVE THOSE MEASURES IN MID OCTOBER AND FAIR.

ALSO HER DIRECTOR MUST GET IN ALSO SAID THAT THEY'RE AIMING TO HAVE THEIR 2019 RACIAL PROFILING REPORT DONE IN OCTOBER.

UM, AND THAT IS ALSO PART OF THAT, UH, RESOLUTION 50, SO HAPPY TO STAND FOR QUESTIONS, BUT THAT'S JUST A QUICK HIGH LEVEL UPDATE OF SOME OF THE WORK THAT WE'VE BEEN DOING IN STAFF.

WE ARE MINDFUL OF THE SENSE OF URGENCY AS WE MOVE FORWARD, KNOW THAT WE WILL BE COMING BACK, UM, AND EXPLORING SOME OF THE FINANCIAL IMPACTS AND THE ADMINISTRATIVE NEEDS AS WE START TO, UM, LOOK THROUGH HOW DO WE SHUFFLE THINGS, UM, AND STILL PROVIDE SERVICES AND PROVIDE THEM AND PROVIDE SPACE FOR THE TASK FORCE TO ALSO REIMAGINE SOME OF THOSE AREAS WHERE, UM, SOME ADDITIONAL THOUGHT AND SOME INSIGHT FROM COMMUNITY AS NEEDED, HAPPY TO STAND FOR QUESTIONS.

I THINK THINKING AREA, UM, I SEE, YOU KNOW, MAYOR ADLER'S WITH US ALSO COUNCIL MEMBERS, ELLIS FISSION, AND TOBO ARE IN THE MEETING.

UM, WE ALSO HAVE, UH, CHIEF MANLEY AND ASSISTANT OR CHIEF GAY AND BRIAN OAKS, UH, IN THE BACKSTAGE.

IF THERE ARE QUESTIONS FOR THOSE FOLKS, I CAN BRING THEM, BRING THEM INTO THE MEETING IF NECESSARY, ANY QUESTIONS FOR NURIA FOR OUR DEPUTY CITY MANAGER? WELL, I WILL SAY, YOU KNOW, THANKS TO THE STAFF FOR TAKING THE FIRST ATTEMPT AT A, AT A WORKSHOP PUBLIC SAFETY WORKSHOP FOR DISTRICT SIX.

IT WAS A REALLY, I THINK, VALUABLE EXPERIENCE, UM, FOR MY CONSTITUENTS.

IT WAS, UH, MUCH MORE OF A, A WORKSHOP THAN A LISTENING SESSION, I THINK BECAUSE IT WAS REALLY ABOUT REALLY TAKING SOME EXAMPLES AND KIND OF USE CASES TO USE A KIND OF A TECHNOLOGY TERM AND REALLY PLAY OUT WELL, HOW, HOW SHOULD WE BE DESIGNING SYSTEMS AROUND THESE DIFFERENT SCENARIOS? AND I FOUND IT REALLY INTERESTING TO, TO BE LISTENING TO THAT PROCESS AND TO HEAR FROM COMMUNITY MEMBERS THAT GENERALLY SPEAKING WERE IN SUPPORT OF DOING THINGS IN A DIFFERENT WAY OR EXPLORING NEW SOLUTIONS AND WANTING TO SEE THAT.

BUT, BUT ALL OF US ACKNOWLEDGING THAT THERE WAS A LOT OF WORK TO DO TO FIGURE OUT WHAT THE SOLUTIONS ARE GOING TO BE.

AND I THINK WE ALL KNOW THAT BECAUSE THAT'S WHAT WE SET OUT IN THE BUDGET WAS WAS THIS WORK NARRATIVE THAT YOU JUST WENT THROUGH THAT LONG LAUNDRY LIST OF REALLY IMPORTANT AND, UM, EXHAUSTIVE IN ALL THE TERMS, UH, WORK TO, TO GET FOLKS ENGAGED.

AND WHAT I FIND TO BE TRUE IS, YOU KNOW, WE'RE GOING TO KEEP DOING THIS WORK THROUGH THE PUBLIC SAFETY COMMITTEE.

AND I THINK THESE UPDATES ARE VALUABLE BOTH FOR THE COUNCIL AND FOR THE PUBLIC, BUT THAT, YOU KNOW, THIS IS GOING TO TAKE AS LONG AS IT'S GOING TO TAKE.

AND WE'RE GOING TO MAKE SURE THAT WE KNOW WHAT WE DO IS THE RIGHT THING.

AND AT ALL TIMES ANOTHER MAYOR SAID THIS MANY TIMES WITH, UM, YOU KNOW, THE SAFETY OF THE PUBLIC HAS ALWAYS GONNA COME FIRST.

AND SO WE'RE NOT MAKING, DESPITE SOME OF THE HEADLINES, WE'RE NOT MAKING RASH DECISIONS, WE'RE JUST IDENTIFYING THE AREAS WHERE DECISIONS ARE TO BE MADE.

SO I THINK IT'S A LOT OF GOOD WORK MOVING FORWARD AND, UM, YOU KNOW, THANKS TO ALL THE CITIZENS AND COMMUNITY MEMBERS PARTICIPATING IN THE TASK FORCE THAT IS NOT EASY WORK TO GET THAT MANY VOICES INTO A ROOM.

UH, IT'S A LOT MORE THAN A LOT THAN, AND WE STRUGGLE WHEN IT'S JUST 11 OF US.

SO THANK YOU, MARIA.

AND, UM, RAY, ANYTHING CHRIS? ANYTHING TO ADD NOW? ALL RIGHT.

WELL, I THINK, I THINK WE'RE GOOD IF THERE'S NO QUESTIONS FOR MARIA ON THE UPDATE, THEN LET'S GO AHEAD AND

[3. Discussion of the City’s 9-1-1 call center data. Sponsors: Council Member Jimmy Flannigan, and Council Member Gregorio Casar]

SO I'M GOING TO BRING SOME NEW FOLKS INTO THE MEETING THERE WITH ME FOR A, OKAY.

I THINK WE HAVE THE FOLKS WE WANT TO HAVE IN THE MEETING AT THIS POINT.

UH, CARRIE, WOULD YOU LIKE ME TO BRING UP YOUR PRESENTATION? OKAY.

EVERYBODY CAN SEE IT JUST FINE.

[00:15:06]

THANK YOU.

COUNCIL MEMBER FLANAGAN, UM, AND COUNCIL MEMBERS, MAYOR.

MY NAME IS CARRIE O'CONNOR, CHIEF INNOVATION OFFICER FOR THE CITY, UH, FOR TODAY'S PRESENTATION ON THE CULTURAL SERVICE DATA.

UM, THE QUICK AGENDA, WE'RE GOING TO DO A RECAP, UM, AND UNDERSCORES THE PURPOSE OF THIS ANALYSIS.

UM, BUILDING OFF OF LAST PRESENTATION, UH, WE'LL OFFER SOME KEY INSIGHTS AND SHOW YOU SOME OF THE DASHBOARDS AS WELL AS SOME KEY OPPORTUNITIES THAT ARE REVEALED.

UM, AND AT THAT POINT WE'LL OPEN IT UP FOR CONVERSATION.

UM, AND THERE'S OTHER DASHBOARDS THAT WE CAN REVIEW, UM, OF INTEREST.

THE TAIL END OF THIS PRESENTATION IS A LONG APPENDIX OF REFERENCES AND DEFINITIONS, UM, AND SOME OF THOSE EXTRA DASHBOARDS, SO WE CAN MAKE REFERENCE TO THOSE AS NECESSARY THROUGHOUT THE PRESENTATION.

NEXT SLIDE.

THE GOAL IS, AS WE'VE BEEN GOING THROUGH, UM, THIS PRESENTATION AND YOU DIDN'T MOVE TO THE NEXT SLIDE, UH, REALLY TO GET A CLEARER PICTURE OF OUR LOCAL REALITY, AS POSSIBLE AS WE HAVE, UH, DUG INTO THE DATA, WE REALIZED THAT THERE'S SOME PROCESS ISSUES THAT WE NEED TO UNDERSTAND ABOUT HOW THIS DATA HAPPENS AT, AT, IN AUSTIN AT OUR LEVEL.

UM, AND AS MUCH AS POSSIBLE, WE'RE WORKING TO CREATE A TRANSPARENT AND JOINTLY HELD UNDERSTANDING OF HOW THE CALLS FOR SERVICE DATA WORKS.

UM, AND THEN WE'VE SET UP DASHBOARDS TO ASSIST THE AUSTIN COMMUNITY, ANSWERED THEIR LINES OF INQUIRY AS WE CAN CREATIVELY IMAGINED PUBLIC SAFETY, UH, WITH THIS DURING THE OLD UNDERSTANDING AND THESE DASHBOARDS.

UM, WE'RE TRYING TO DO A BIT OF A, OF A SELF SERVICE MODEL ON, ON SOME OF THESE, UH, DATA ANALYSIS AND THEN FRAMING FURTHER LINES OF INQUIRY, WHERE WE CAN BRING THAT DATA BACK AGAIN, FORWARD TO, TO THE COMMITTEE.

SO TASKFORCE INTO THE COMMUNITY.

NEXT SLIDE.

I'M GONNA TURN IT OVER AND OUT TO JONATHAN KLINGON, THE CHIEF DATA OFFICER FOR APD.

UM, HE WAS THE ONE WHO INSTRUCTED ME ON SORT OF THE VARIABILITY AND RELIABILITY ISSUES WITH THE CULTURAL SERVICE DATA.

SO I'M GONNA LEAVE IT TO HIM HERE TO DO A QUICK RECAP ON THINGS WE NEED TO UNDERSTAND ABOUT THE DATA.

THANKS EVERYONE.

UM, SO WORKING WITH CARRIE HAS PROVIDED FOR ME TO THINK A LITTLE BIT ABOUT ONE OF THE KEY GOALS AS I TRANSITIONED TO THIS POSITION, WHICH IS ABOUT DATA TRANSPARENT.

AND WE WANT TO SHARE THIS WITH YOU TO GET A SENSE OF THE COMPLEXITY OF THE DATA, BECAUSE WE HAVE TO HAVE A VERY STRONG UNDERSTANDING OF WHAT THE DATA ARE, HOW THEY COME TO BE.

AND SO WE CAN REALLY BEGIN TO UNDERSTAND HOW THEY CAN ANSWER CERTAIN QUESTIONS, BUT NOT OTHER QUESTIONS.

WE ALSO HOPE THAT A GREAT UNDERSTANDING OF THE WAY THE COST OF GOODS DEPARTMENT DATA EXISTS, UM, CAN HOPEFULLY FURTHER THE DISCUSSION, UM, THE KIND OF KEY ISSUES RIGHT NOW, WHILE AT THE SAME TIME, HELPING US FIGURE OUT BETTER WAYS TO COLLECT DATA, TO ANSWER THE KINDS OF QUESTIONS THAT WE CURRENTLY CAN'T.

UM, SO WHEN WE THINK ABOUT THE CAT DATA, A COUPLE OF IMPORTANT THINGS TO REMEMBER ARE THAT THE CAD DATA IS PRIMARILY ABOUT CALLS FOR SERVICE.

IT'S ABOUT WHAT THE PUBLIC IS CALLING YOU TO THE DEPARTMENT, UH, OR TO INQUIRE ABOUT, UM, TO ASK FOR ASSISTANCE AND WHATNOT, AND THE DATA THEMSELVES FUNDAMENTALLY CHANGE THROUGHOUT THE PROCESS.

RIGHT? SO WHEN I CALL INITIALLY COMES INTO NINE 11, THE INDIVIDUAL'S GOING TO SHARE AS MUCH INFORMATION AS THEY CAN WITH THEIR CALL TAKERS, GOING TO DISCUSS WITH THEM THE EVENT.

AND AS YOU CAN SEE IN THE SLIDE, THEY'RE GOING TO SIGN THIS INITIAL INCIDENT.

NOW, SOMETIMES THAT MAY BE THE EXTENT OF THE INFORMATION YOU HAVE IN THE SYSTEM WITHOUT THAT INCIDENT.

UM, OTHER TIMES THE INCIDENT ITSELF MOVES FORWARD, THE PROCESS OF SCORE, AND YOU CAN HAVE A DISPATCH.

AND SO, SO JUST BATCH INDICATES THE NEED FOR SERVICE AND WE'RE GOING TO RESPOND.

SO AT THAT TIME, THIS KIND OF INCIDENT TYPE IS GOING TO RELATE TO THIS INITIAL PROBLEM CODE.

AND A LOT OF TIMES LOOKING AT THAT INITIAL PROBLEM CODE, MAYBE THE EXTENT OF WHAT'S AVAILABLE.

SO IT'S IMPORTANT TO UNDERSTAND THAT THERE A LOT OF UNCERTAINTY AS TO WHETHER THAT'S ACTUALLY WHAT'S BEING RESPONDED TO OR NOT.

SO AS, AS OFFICERS ARRIVE ON SCENE AND RESPONSE TO WHAT'S HAPPENING, UM, THEY'RE GOING TO BE COLLECTING INFORMATION ABOUT WHAT'S HAPPENING ON SCENE AND AS A RESULT, THEY MIGHT UPDATE THAT PROBLEM.

AND THAT'S GOING TO GIVE YOU A LITTLE BIT BETTER SENSE OF WHAT'S HAPPENING, UM, AS WELL, THEY KIND OF DISPATCHED THAT IT SHOULD HAVE BEEN, WOULD BE UPDATED IN THE SYSTEM.

AND OF COURSE, WE'RE GOING TO KIND OF MARK THE TIME THAT THEY GOT THERE, BUT YOU CAN SEE WHERE ALREADY INDICATING THIS PROCESS, THAT WHAT WE UNDERSTAND, UM, THE EVENT TO BE IS ACTUALLY CHANGING THROUGHOUT TIME.

UH, THIS CAN CONTINUE TO GO THROUGH THE SYSTEM WHERE AFTER THE INCIDENT IS OVER AND THE ENTIRE, UH, DATA COLLECTION HAS HAPPENED,

[00:20:01]

UM, AND THE OFFICER MAY MAKE AN INTERPRETATION AS TO WHAT ACTUALLY OCCURRED THERE.

THAT DISPOSITION CODE COULD BE UPDATED AGAIN.

SO THE RELIABILITY ISSUE THAT COMES INTO PLAY WHEN WE DISCUSSED THIS, IS THAT BECAUSE THIS CHANGES OVER TIME, WE HAVE TO UNDERSTAND AT WHICH POINT THAT THIS POSITION WAS CODED IN THE SYSTEM, TO GIVE US A SENSE OF WHAT THE VALUE OF THAT INFORMATION.

SO OF THE KIND OF QUESTIONS WE WOULD LIKE TO BE ABLE TO ANSWER.

UM, LET ME TAKE ABOUT THINGS.

YOU KNOW, WE'VE BEEN ENGAGED IN DISCUSSIONS ABOUT THE TYPES OF CALLS FOR SERVICE THAT YOU'D BE TRANSFERRED TO OTHER ORGANIZATIONS, WHETHER THEY BE HANDLED THROUGH OTHER PROCESSES.

THIS UNDERSTANDING HELPS US ILLUSTRATE THE NEED FOR ADDITIONAL ANALYSIS TO UNDERSTAND THAT THIS INFORMATION, AS IT COMES IN, NOT A COMPLETE PICTURE.

SO WE CAN BEGIN TO THINK ABOUT THE KIND OF ERROR RATES THAT ARE INVOLVED IN THIS PROCESS OF MAKING DECISIONS AT THAT TIME.

SO JUST GIVES THAT GENERAL SENSE OF WHAT HAPPENS IN THE PROCESS AND HOW THAT RELATES TO THE DATA THAT ARE ACTUALLY IN THE SYSTEM.

SO WE KIND OF KEY POINTS TO UNDERSTAND FROM THIS I'M STARTING WITH THE FIRST ONE, IS THAT A CALL FOR SERVICE ITSELF RELATES TO A HUGE AMOUNT OF SITUATIONAL AMBIGUITY.

THE AVERAGE CITIZEN CALLING IN TO ASK FOR ASSISTANCE IS NOT AN A, IS GENERALLY NOT EDUCATED, UH, ABOUT THE DEFINITIONS OF VARIOUS TYPES OF CODES THAT ARE USED AS OPPOSED TO DEPARTMENT.

THEY'RE GOING TO TELL US WHAT'S HAPPENING.

UM, AND THAT'S GOING TO BE INTERPRETED.

SO THERE'S A HUGE AMOUNT OF ERROR THERE, YOU KNOW, THAT IS ROLLS INTO A SECOND PROBLEM WHERE THIS DATA SYSTEM IS BUILT TO TRY TO MANAGE AN ACTIVITY.

IT'S NOT ACTUALLY BUILT TO SUPPORT RESEARCH OR ANALYSIS.

THAT'S NOT ACTUALLY BUILT, UM, TO RUN A SORT OF PROCESS ON, TO MOVE IN THE DIRECTION OF EFFICIENCY.

AND SO THERE ARE MANY THINGS WITHIN THE DATA THAT THE WAY THEY'RE SET UP THEY'RE FUNCTIONAL AND THEY SOLD THE OPERATIONALLY, BUT THEY DON'T ACTUALLY SERVE THE ANALYTICS FUNCTION THAT SHOULD COME THERE AFTER TO HELP FIGURE OUT WHAT BEST PRACTICES SHOULD BE.

UM, WE SEE VERY OFTEN WHEN PEOPLE ARE LOOKING FOR CALLS FOR SERVICE DATA, THERE'S KIND OF A HYPERFOCUS ON THE CALLS THAT A LARGE VOLUME, WHAT IS, IT'S PRIMARILY THAT WE'RE RESPONDING TO AS A DEPARTMENT.

UM, BUT AS YOU GO THROUGH THE DIFFERENT CODES AND BEGIN TO LOOK AT THEM IN GREAT DETAIL, UM, THERE ARE A HUGE NUMBER OF SORT OF SMALL VOLUME, UM, PROBLEM CATEGORIES, BUT THEY'RE REALLY IMPORTANT.

THEY CAN BE IMPORTANT IN A SENSE THAT THEY RELATE TO A CERTAIN PUBLIC SAFETY PROBLEMS. THEY CAN BE VERY IMPORTANT IN TERMS OF THE AMOUNT OF TIME THAT IT TAKES OFFICERS TO RESPOND TO THOSE CALLS THE SERVICE, UH, AND THEY CAN ALSO BE IMPORTANT IN THAT THEY MAY REFLECT CERTAIN KINDS OF UNDERLYING ISSUES THAT WE MIGHT WANT TO CONSIDER IN THE CONTEXT OF OTHER POSSIBILITIES FOR RESPONSE.

UM, THIS, THERE ARE A NUMBER OF CATEGORIZATIONS.

IT'S A RELATIVELY LARGE NUMBER OF CATEGORIES THAT WE LOOK AT.

UM, SO WE HAVE TO THINK ABOUT THESE, EVEN THOUGH THESE PARTICULAR CATEGORIES ARE QUITE SMALL.

THERE COULD BE CLUSTERING ACROSS CATEGORIES THAT MIGHT HELP US UNDERSTAND WAYS THAT WE MIGHT RESPOND.

UM, ALSO VERY IMPORTANT UNDERSTAND IS THAT THESE DATA REFLECT WHAT THE CITIZENS ARE TELLING WHAT THEY'RE BRINGING TO THE POLICE DEPARTMENT AND THEIR UNDERSTANDING OF ISSUES HAPPENING THROUGHOUT THE CITY.

IT'S NOT REALLY A PROXY FOR CRIME.

UM, YOU'LL NOTICE THAT IN THE NOTES THAT WE HAVE A NUMBER OF DIFFERENT ISSUES THAT, THAT DON'T EXACTLY LINE UP, RIGHT? AND SO THIS CAN RELATE TO THAT ISSUE OF WHETHER OR NOT INFORMATION HAS BEEN UPDATED IN THE SYSTEM.

UM, BUT ALSO, YOU KNOW, REFLECTING THE FACT THAT AS NEW INFORMATION COMES IN, IT'S NOT, IT'S NOT THE MARKETING RELIABLE, UM, AS TO WHAT THE EVENT ACTUALLY IS.

SO TO MOVE BEYOND THAT, BUT WE HAVE TO DO, AS WE HAVE TO MOVE INTO WORKING BACKWARDS FROM THE DATA THAT WE HOUSED IN OUR RECORDS MANAGEMENT SYSTEM.

NOW THAT SYSTEM, UNLIKE THE CAT, WHICH TELLS US A LOT ABOUT WHAT THE PUBLIC IS ASKING FOR, WHAT THE PUBLIC IS BRINGING TO THE POLICE DEPARTMENT, UM, THE RMS SYSTEM FLEX PRIMARILY, BUT THE DEPARTMENT IS DOING IN RESPONSE TO THIS.

AND SO THOSE, THOSE TWO SYSTEMS ARE A LITTLE BIT DIFFERENT, MEANING THAT THE DATA IN EACH SYSTEM ACTUALLY ANSWER A VERY DIFFERENT SET OF QUESTIONS.

SO AS WE TRY TO WORK TOWARD TRANSPARENCY AND SHARING MORE DATA, IT'S VERY IMPORTANT THAT WE GENERATE AND UNDERSTANDING THAT SOME KIND OF QUESTIONS REALLY HAVE TO COME FROM ONE SET OF DATA.

WHEREAS OTHER KIND OF QUESTIONS, STEPS THAT COME FROM ANOTHER SET.

AS WE LOOK AT THE RMS DATA, WE BEGIN TO GET INTO THINGS ABOUT UNDERSTANDING THE TYPES OF EVENTS, WHERE AN OFFICER, WHERE THERE MAY HAVE BEEN A CITATION ISSUED, WHERE THERE MAY HAVE BEEN ARRESTED SHOOTING.

SOME OF THOSE ARE VERY IMPORTANT FOR UNDERSTANDING SOME ASPECTS.

IT IS ALSO IMPORTANT TO UNDERSTAND THAT LINKING THESE TWO DATA SETS, UH, REFLECT CERTAIN CHALLENGES.

UM, AS WE MOVED FORWARD WITH THINGS LIKE CONSIDERING A NEW RMS SYSTEM FOR THE DEPARTMENT, THOSE ARE SOME OF THE ISSUES THAT WE'RE LOOKING AT.

UM, AND SO THE FINAL ISSUE THAT COMES IN HERE THAT CAUSES A GREAT DEAL OF CONFUSION IS THAT AS THE

[00:25:01]

AND QUITE SIMPLY ON THAT ANY SINGLE INCIDENT COULD BE A VARIETY OF DIFFERENT CRIMES, RIGHT? WHEREAS UNDER THE LOAD SYSTEM, WE'RE SIMPLY COUNTING THE TOP CRIME AND THAT'S ALL WHAT IT IS.

AND REMEMBER SYSTEM, WE'RE TRYING TO BE MORE SPECIFIC BY COUNTING EVERYTHING THAT'S HAPPENING IN ANY EVENT.

UM, OUR DIFFERENT SYSTEMS ARE DIFFERENT EFFORTS FOR VOTING STANDARDS, ONE OR THE OTHER CLASSIFICATION.

AND THIS CAN CAUSE A GREAT DEAL OF CONFUSION AS WE MIGHT ISSUE A REPORT THAT MIGHT NOT REFLECT WHAT'S IN A DIFFERENT DATA SET THAT WOULD GO ON THE OPEN DATA PORTAL, OR THAT MIGHT BE A LITTLE BIT DIFFERENT THAN MAYBE WHAT WE'RE DOING, ANALYZING THESE DATA TO SHARE INFORMATION WITH TEAMS. SO ALL OF THOSE CAVEATS ARE THEY'RE STARTING TO UNDERSTAND, UM, AND ADDRESSING THOSE WILL HELP US MOVE IN THE DIRECTION OF BEING ABLE TO REPORT, UM, IN A MORE DETAILED WAY.

SO I'LL TURN IT BACK OVER TO CARRIE, UM, TO PUT THIS IN CONTEXT OF THE REIMAGINING EFFORT.

GREAT.

THANK YOU, JONATHAN.

UM, WE'RE GONNA MOVE TO THE NEXT SLIDE.

SO WE JUST NOTICED HERE THE KEY LESSONS IN A SUMMARY, WE CAN MOVE TO THE NEXT SLIDE.

SO I'M REFERENCING THIS DATA FOR REIMAGINING.

UH, WE WANT TO BE COGNIZANT OF THE SITUATIONAL AMBIGUITY, AND THIS IS THINKING ABOUT WHAT COLORS AND CALL TAKERS AND OFFICERS THINK SOMETHING IS VERSUS HOW THE SITUATION IS FRAMED THROUGH LAW ENFORCEMENT VOCABULARY, HOW INCIDENTS ESCALATE OR DEESCALATE BEFORE OR AFTER ARRIVING ON SCENE AND HOW INVESTIGATION ON SCENE MAY CHANGE THE NATURE OF THE PROBLEM CATEGORY, UNLESS IT'D BE COGNIZANT OF THE DATA, VARIABILITY AND RELIABILITY, UM, THINKING ABOUT HOW THE STATUS CREATED AND HOW THE SYSTEMS CATEGORIES HAVE BEEN CHANGED OVER 16 YEARS.

FOR EXAMPLE, I'M TOLD THERE ARE ABOUT 86 INITIAL CALL PROBLEM TYPES.

UM, BUT OF COURSE IN OUR DATA, WE HAVE HUNDREDS.

UM, AND THAT'S BECAUSE SOME OF THESE CATEGORIES ARE LYING SOUR IN THE SYSTEM, OR SOMETIMES THEY HAVE TO ADD AN X OR Z IN ORDER TO ADMINISTRATIVELY HANDLE, UH, WHAT APPEARS ON THEIR SCREEN.

UM, AND FINALLY WE WANT TO INFORM A FUTURE ORIENTED EXPLORATION OF WHAT COULD BE RATHER THAN SEEKING A STRICT STATISTICAL VALIDITY.

SO BY THAT, I MEAN, WHEN I LOOK AT THIS DATA, I'M THINKING IN TERMS OF PATTERNS, FLOWS, JOURNEYS, ORDERS OF MAGNITUDE POSSIBLE INTERVENTION POINTS, POTENTIAL HYPOTHESES, AND, OR MEASURING THE SUCCESS OF PILOTS RATHER THAN LOOKING AT SPECIFIC PERCENTAGE POINTS BECAUSE OF THE DATA VARIABILITY AND RELIABILITY.

THERE MAY BE THINGS THAT ARE SORT OF RELATIONALLY TRUE OR RELATIVELY TRUE, UM, FOR WHICH WE DON'T HAVE A SPECIFIC POINT WITH VERY LOW ERROR RATE, IF THAT MAKES SENSE.

UM, AND SO LET'S GET SOME TO HOW WE CAN THEN APPLY THIS, UM, FOR THE NEXT SLIDE, UM, IN THINKING, UH, SORT OF THERE'S A JOURNEY OF THE INCIDENT WHERE THE, THE THERE'S AN INITIATION OF A CALL.

THERE'S THE DISPATCH OF THAT CALL.

THE CALL IS ON SCENE.

THE INCIDENT GETS CLOSED OUT INITIALLY, BUT THEN PERHAPS FOR SOME CALLS, THERE'S FURTHER INQUIRY OR INVESTIGATION.

AND THEN YOU HAVE THE VERY LONG TAIL OF THE VARIOUS CRIMINAL JUSTICE SYSTEM PROCESSES.

WHEN WE THINK ABOUT RE-IMAGINING, UM, THE KINDS OF IDEAS THAT HAVE BEEN BEFORE US HAVE BEEN, HOW DO WE PREVENT, UH, CERTAIN INCIDENTS, INCIDENTS? HOW DO WE REFORM OR TRANSFORM HOW WE HANDLE CERTAIN INCIDENTS? HOW DO WE DIVERT THINGS OUT OF A PARTICULAR SYSTEM? OR HOW DO WE MAYBE JUST BE COUPLE OF THINGS, UH, COMPLETELY FROM HOW THE SYSTEM IS CURRENTLY RUN.

AND WHEN WE THINK ABOUT THE SUPPORTING DATA THAT CAN INFORM THIS REIMAGINING, UH, I'VE KIND OF TRIED TO ALIGN HERE.

UM, WE MAY LOOK AT HOW CALLS ARE INITIATED OR THEIR VOLUME OR THEIR TYPES.

ARE THERE TRENDS, UM, TO MAYBE THINK ABOUT HOW TO DECOUPLE OR DIVERT, UM, AN EXAMPLE OF PREVENTION, UM, ON THE EMS SIDE IS THE COMMUNITY HEALTH PARAMEDICS TRYING TO PREVENT, UM, NON-EMERGENCY USE OF AMBULANCES.

SO WE KNOW WE CAN USE THOSE PROCESSES, UM, IN TEAMS AND STRATEGIES, UH, IN, IN DIFFERENT WAYS, HOST AS AN EXAMPLE OF DIVERSION.

AND MOST RECENTLY MENTAL HEALTH CALLS IS AN EXAMPLE OF DIVERSION.

UM, SO THIS IS THE SORT OF SAY, HOW WILL WE USE THIS DATA IN THE RE-IMAGINING PROCESS? UH, THIS IS, IS THAT A SUGGESTION? NEXT SLIDE.

SO TWO KEY INSIGHTS.

UM, THIS IS A VISUALIZATION, UH, THAT LOOKS AT THAT CALL TRANSFORMATION PROCESS, WHERE WE START WITH AMBIGUITY AND THEN OVER TIME, SOME OF THE INCIDENTS ARE UPDATED.

[00:30:01]

UM, AND YOU CAN SORT OF SEE THEN HOW IT TRANSITIONS FROM THE COMPUTER AIDED DISPATCH TO THE CRIME REPORT.

SO THIS IS A REPRESENTATION OF 2019 CALLS FOR SERVICE AND THE 2019 CRIME REPORT DATA.

UH, IF WE MAINTAIN, WE HAD FIVE, UH, 517,000 CALLS, UM, YOU CAN SEE 65% OF THOSE ARE DISPATCHED.

WHEREAS 35% OF THOSE ARE OFFICER INITIATED.

UM, OUT OF ALL OF THOSE TYPES OF CALLS, 35% OF THEM GET UPDATED WITH A CALL PROBLEM, UH, UPDATE AND OF THOSE 517,000 CALLS, 24% GET A WRITTEN REPORT OUT OF THOSE 517,000 CALLS.

21% OF THEM, UH, CAN BE TRACED OVER TO CRIME REPORT DATA.

WE HAVEN'T TRACED THAT OURSELVES, BUT PROPORTIONALLY, THIS IS, THIS IS WHERE THE REPRESENTATION IS.

UM, AND THEN 4% OF THOSE 517,000 CALLS ARE CLEARED BY ARREST.

OTHER POSSIBLE ENDPOINTS INCLUDE A CITATION WARNING, CRASH REPORT, FIELD OBSERVATION.

SO THIS SORT OF GIVES YOU A SENSE OF MAGNITUDE AND FLOW OF THE DATA THROUGH THE SYSTEM MIX SIDE.

SO ORIENTING TO THIS DATA, OUR TOP INSIGHTS ARE THAT 41% OF POLICE OFFICER TIME IS SPENT ON PRIORITY THREE CALLS, UM, OR GO THROUGH THE PRIORITIES AND JUST A MINUTE, BUT PRIORITY THREE IS WHERE LIFE OR PROPERTY IS NOT AT RISK AND AN IMMEDIATE RESPONSE IS NOT REQUIRED.

UM, AND THIS ACCOUNTS FOR 51% OF TOTAL CALLS, 65% OF ALL CALLS FOR SERVICE ARE DISPATCHED FOR 35% ARE OFFICER INITIATED.

I THINK THIS IS AN IMPORTANT CLARIFICATION BECAUSE AS WE'RE TALKING ABOUT THIS DATA, WE'RE LOOKING AT CALLS FOR SERVICE, NOT JUST, UH, NINE ONE ONE CALLS, THE NINE 11 CALLS WOULD BE REPRESENTED BY THOSE CALLS THAT ARE DISPATCHED.

WHEN WE LOOK AT THE TOP INITIAL CALL PROBLEM BY VOLUME FOR THOSE DISPATCH CALLS, WE'RE LOOKING AT DISTURBANCE, OTHER ALARM BURGLAR, CHECK WELFARE, URGENT, SUSPICIOUS PERSON, VOC VIOLATION, WHICH IS ANY CITY ORDINANCE VIOLATION THAT REQUIRES A LAW ENFORCEMENT RESPONSE.

UM, AND THIS IS SORT OF THINKING ABOUT THIS INITIAL CALL PROBLEM AS THE INFORMATION IS COMING IN THROUGH THE COMMUNITY MEMBERS, UM, AND, AND HOW THAT'S GETTING CATEGORIZED THE STAT.

I CANNOT TELL YOU THE LIVED EXPERIENCE OF THOSE CALLS EITHER FROM THE POINT OF VIEW OF THE COMMUNITY MEMBER OR THE CALL TAKER.

AND SO THAT'S SOMETHING THAT WE MAY WISH TO DIVE DEEPER INTO IN FUTURE SESSIONS, TOP INITIAL CALL PROBLEM CATEGORY FOR OFFICER INITIATED CALLS OUR TRAFFIC STOP ONSITE INCIDENT, CHECKING AREA, SPECIAL ASSIGNMENT, AND DIRECTED PATROL.

NEXT SITE.

THIS IS AN EXAMPLE.

THIS IS THE DASHBOARD THAT IS REALLY GENERALLY LOOKING AT THREE AND A HALF YEARS OF CALLS FOR SERVICE.

AND THIS IS WHERE YOU CAN SEE POPPING OUT IN THE, IN THE UPPER LEFT HAND.

PART OF THE SCREEN THAT A LARGE VOLUME OF CALLS ARE IN PRIORITY THREE.

SO THE PRIORITY DEFINITIONS, IF WE'RE STARTING AT ZERO THAT'S WHERE SOMETHING IS IN PROGRESS, AND EVERYONE IS ON THE SCENE, IT'S YOUR MOST URGENT CALL FOR SERVICE, A PRIORITY ONE, UH, PERHAPS SOMETHING JUST OCCURRED AND PEOPLE MAY BE ON THE SCENE.

IT'S STILL VERY URGENT.

UH, BUT IT'S STYLED DOWN JUST A LITTLE BIT FROM PRIORITY.

ZERO PRIORITY TWO IS IN PROGRESS.

IT JUST OCCURRED.

THERE WAS MINIMAL OR NO IMMEDIATE THREATS, WHEREAS PRIORITY THREE IS LIFE OR PROPERTY IS NOT AT RISK.

AND AN IMMEDIATE RESPONSE IS NOT REQUIRED.

PRIORITY FOUR IS WHERE, UH, THE POLICE ARE NOT REQUIRED, BUT DOCUMENTATION IS, UH, YOU CAN SEE IN THE NUMBERS IN THE TOP LEFT HAND SCREEN, BUT THE NUMBERS OF CALLS FOR SERVICE AND THREE AND A HALF YEARS OF PRIORITY FOR VERY LOW.

SO WE HAVE ADMITTED THEM FROM THE DASHBOARD VISUALIZATIONS, UM, OVER IN THE BOTTOM RIGHT HAND CORNER OF THE SCREEN.

YOU CAN SEE A TIME SPENT ANALYSIS, WHICH WE'VE BROKEN OUT INTO TWO PARTS.

THE AVERAGE RESPONSE TIME IS TRADITIONALLY HOW WE THINK OF OUR PERFORMANCE MEASURES FOR NINE 11 CALLS FOR SERVICE.

SO WE'VE SEPARATED THAT OUT.

THAT'S THE INITIAL CALL TIME TO THE TIME THE PRIMARY OFFICER ARRIVES ON THE SCENE, WHEREAS THE BOTTOM, UH, AVERAGE TIME ON SCENE IS ALL OF THE POLICE OFFICERS PRIMARY AND BACKUP HOW LONG THEY'VE SPENT ON SCENE.

AND THIS IS ACCORDING TO THE DIFFERENT, UM, SORT OF PRIORITY DEFINITIONS.

THIS TIME SPENT ANALYSIS AS AN AVERAGE, HOWEVER, AND AS WE DUG THROUGH THE DATA

[00:35:01]

SO IF YOU CLICK ON THE NEXT SLIDE ALSO, UM, A DASHBOARD THAT REALLY DIGS INTO HOW OFFICERS SPEND THEIR TIME.

UM, WE LOOKED AT THE RANGE OF POLICE OFFICERS ASSIGNED TO BY CALL.

SOMETIMES THERE'S A SINGLE OFFICER, BUT OTHER TIMES THERE ARE MULTIPLE BACKUP OFFICERS.

AND SO FOR THIS COUNTER CALLS, YOU CAN SEE, YOU KNOW, UH, 742,000 HAD ONE RESPONSE, UH, 607,000 HAD TWO OFFICERS, THREE OFFICERS, FOUR OFFICERS, AND SO FORTH.

UM, YOU CAN ALSO DIG INTO THAT DATA BY PRIORITY CALL.

UM, YOU CAN LOOK AT THE AVERAGE RESPONSE TIME BY RANGE OF OFFICERS.

SO IF WE THINK ABOUT A SINGLE OFFICER, TWO, THREE OR FOUR, SORT OF THINKING ABOUT BANDS OF SOME INCIDENTS HAD FIVE OR EIGHT OFFICERS, OTHERS HAD EIGHT PLUS OFFICERS.

UM, THIS CAN GIVE YOU A SENSE OF THE AVERAGE RESPONSE TIME.

AND THEN DOWN AT THE BOTTOM, THIS IS THE DISTRIBUTION, AND RIGHT HERE IS A SCREENSHOT OF THE DASHBOARD, BUT THE WEEK IS IN THE BOTTOM CORNER.

SO IF YOU WERE TO LINK OVER TO IT, WHICH YOU DON'T HAVE TO DO RIGHT NOW, BUT, UM, ANYBODY CAN TAKE THIS LINK AND GO LOOK AT THIS DASHBOARD AND SEE SORT OF WHERE'S THE MEDIAN, UH, TIME ON SCENE FOR THE DIFFERENT, UM, UH, INCIDENTS WHERE WE MIGHT HAVE MORE THAN ONE OFFICER UP IN THE TOP RIGHT HAND CORNER.

YOU CAN LOOK AT IT BY TYPE OF INITIAL CALL PROBLEM.

SO REALLY WE'VE GIVEN YOU THE ABILITY TO, TO DIG INTO THIS DATA IN A NUMBER OF DIFFERENT WAYS, AND THIS DASHBOARD IS RESPONSIVE.

SO IF YOU WANTED TO CLICK INTO, YOU KNOW, TRAFFIC STOP, OR YOU WANTED TO CLICK INTO NO REPORT, OTHER PIECES OF THE DASHBOARD WOULD CHANGE NEXT SIDE.

IN THE TOP INSIGHTS, WE MENTIONED THAT, UH, AROUND 65% OF CALLS WERE DISPATCHED VERSUS 35% OFFICER INITIATED.

THIS IS THE DASHBOARD WHERE YOU CAN DIG INTO THREE AND A HALF YEARS WORTH OF CALLS FOR SERVICE DATA AND SEE THE DIFFERENT PATTERNS.

AND WE MENTIONED THAT THERE WERE DIFFERENT INITIAL CALL PROBLEMS, WHETHER DISPATCHED OR OFFICER INITIATED AGAIN, THIS DASHBOARD IS RESPONSIVE.

UM, IF YOU WERE TO CLICK ON DISPATCH CALLS, THE ENTIRE DASHBOARD WOULD TURN BLUE AND YOU WOULD SEE THE RESPONSES INFORMATION, INCLUDING THE AVERAGE TIME SPENT.

NEXT SLIDE.

WE WANTED TO GIVE A SENSE OF THAT CALL PROBLEM TRANSFORMATION.

AND HERE'S WHERE WE START TO LEAD INTO WHERE THOSE AREAS OF FURTHER INQUIRY, WHERE THIS DATA CAN POTENTIALLY BE USEFUL FOR A CO-CREATED RE-IMAGINING PUBLIC SAFETY PROCESS.

WHEN WE LOOK AT DISTURBANCE OTHER EARTH, WHICH WAS ONE OF THE TOP INITIAL CALL PROBLEM CATEGORIES FOR DISPATCH CALLS, 49% OF THOSE CALLS WERE UPDATED.

AND THIS WORD CLOUD GIVES YOU A SENSE OF VOLUME AND MAGNITUDE, AS WELL AS THE LONG TAIL OF TYPES OF CALLS THAT THEY WERE UPDATED TO.

SO PERHAPS THE CALLER, YOU KNOW, INITIALLY SAID, UM, THERE'S SOMETHING GOING ON.

UM, AND EITHER THAT CALL ESCALATED DEESCALATED OR THE TRUE NATURE OF THAT INCIDENT BECAME KNOWN AS WE WERE WORKING THROUGH THE STATE OF LIEUTENANT MURPHY, UH, UH, WHO WAS HELPING US NOTED FOR INSTANCE, THE OTHER DAY THERE WAS A CALL PROBLEM.

THAT WAS A DISTURBANCE.

OTHER, UH, SOMEONE SAID THAT THEIR, THEIR BOYFRIEND WAS, WAS MAKING A SCENE IN A RESTAURANT.

UM, AND LATER THAT SCENE, UH, AS HE EXITED AND WENT TO HIS CAR, TURNED INTO A SUICIDE.

SO WE CANNOT KNOW HOW THESE CALLS WILL TRANSFORM, BUT LET'S RESPECTIVELY.

WE CAN LOOK AT THE DATA AND WE CAN SAY, WHAT WERE THE PATTERNS IN OUR COMMUNITY AND FOR, UH, FOR THE THREE AND A HALF YEAR DATA SET, FAMILY DISTURBANCE, CRIMINAL TRESPASS ASSAULT WITH INJURY WHERE SOME OF THE LARGER CALL TRANSFORMATIONS THAT HAPPENED.

NEXT SLIDE, 29% OF SUSPICIOUS PERSON CALL PROBLEM CATEGORIES WERE UPDATED TO THESE KINDS OF CALL PROBLEMS, SUSPICIOUS VEHICLE ASSIST, COMPLAINTANT, CRIMINAL TRESPASS.

AGAIN, IF WE WANTED TO DIG FURTHER IN, WE WOULD GRAB SOME PARAMETERS OF THE DATA AND WE WOULD DO A DEEPER DIVE TO UNDERSTAND THE TRUE NATURE OF SOME OF THESE CATEGORIES AND HOW THEY MIGHT LEND THEMSELVES TO A RE-IMAGINING PROCESS.

NEXT

[00:40:01]

EDP INTERVENTION IS EMOTIONALLY DISTURBED PERSON, UH, EMERGENCY DETENTION, UH, DCS PERSON ASSISTS EMS, UM, WHERE SOME OF THE, THE CALL PROBLEM CATEGORIES.

NEXT SLIDE.

THIS IS THE UPDATED DASHBOARD WITH MENTAL HEALTH CALLS.

UM, YOU MAY RECALL FROM OUR LAST PRESENTATION WHERE WE ONLY HAD ONE MONTH OF DATA.

NOW WE HAVE SIX MONTHS OF DATA.

WHEREAS ALL OF THE OTHER DASHBOARDS ARE THREE AND A HALF YEARS.

THE MENTAL HEALTH DIVERSION REALLY STARTED IN EARNEST AT THE BEGINNING OF THIS CALENDAR YEAR.

THE NUMBERS HERE ARE RELATIVELY SMALL IN THE GRAND SCHEME.

10% OF ALL CALLS WERE FLAGGED OVER THE PAST SIX MONTHS IS HAVING A MENTAL HEALTH COMPONENT.

UM, BUT I WOULD ALSO JUST HONOR THAT THIS PROGRAM IS JUST GETTING STARTED AND AS THE PROGRAM GOES ON, UM, WE'LL BE ABLE TO ADD MORE, UH, INITIAL CALL PROBLEM CATEGORIES TO BE SCREENED FOR POTENTIAL MENTAL HEALTH FLAGS.

UM, UM, THIS IS, UH, AN EXAMPLE, UH, COUNCIL MEMBER PLAN AGAIN, WHERE I WOULD LIKE TO CLICK ON THE LINK TO GO TO THE DASHBOARD.

SO HERE, IF GO TO THE COUNTS OF CALLS, UM, BY THE INITIAL PROBLEM CATEGORY, ONE OF THE KEY AREAS OF INTEREST IS WHEN WE TALK ABOUT DIVERSION OF CALLS, UM, IF YOU SCROLL, UH, INTO THAT LITTLE TOP QUADRANT WHERE YOU HAVE THE CALL PROBLEMS AND IT STARTS WITH CHECK WELFARE URGENT, IF YOU PUT YOUR CURSOR IN THERE AND SCROLL DOWN A LITTLE BIT, YOU'LL COME DOWN TO ONE PRETTY SHORTLY, AND IT'LL SAY, CCD COUNSELOR, UM, MIGHT BE UP JUST A LITTLE BIT MORE.

I THINK IT'S IN THE IT'S IN THE 300 RANGE.

HERE YOU GO.

CCD COUNSELOR IS A TRUE DIVERSION PROBLEM CATEGORY.

THESE 328, UM, OFFICER INITIATED, UM, C 328 MENTAL HEALTH CALLS WENT TO A COUNSELOR.

THEY NEVER AN OFFICER.

AND THIS IS AN EXAMPLE WHERE WE REALLY HAVE TO UNDERSTAND ADMINISTRATIVELY HAS A SET OF WORKS IN ORDER TO PULL OUT THE MEASUREMENT OF, OF A TRUE DIVERSION.

UM, BUT AS YOU GO THROUGH THIS DASHBOARD, YOU CAN SEE THE TYPES OF INITIAL CALL PROBLEM CATEGORIES, UM, THAT ARE BEING, THAT ARE BEING ADDRESSED AS WELL AS THE TIME ON SCENE, THE RANGE OF OFFICERS.

UM, AND YOU CAN SEE A RELATIVELY STABLE CALL VOLUME MONTH OVER MONTH.

WE CAN GO BACK TO THE SITE PRESENTATION FOR A MOMENT.

AND THEN I THINK WE'RE ABOUT READY TO, TO OPEN UP FOR QUESTIONS AND CONVERSATION.

WE OUT OF THE INITIAL DEEP DIVE INTO THREE AND A HALF YEARS WORTH OF CALLS FOR SERVICE DATA, WE SEE SOME KEY AREAS OF OPPORTUNITY.

WE CAN DEEP DIVE INTO SPECIFIC INITIAL AND UPDATED CALL PROBLEMS. UM, ALTERNATIVELY, WE CAN GO BACK IN THE OTHER DIRECTION AS JONATHAN HAD MENTIONED, AND WE CAN LOOK AT THE RMS DATA AND WORK BACKWARDS AND SAY, HOW DID THIS CALL STARTS, YOU KNOW, START WITH THE ENDING AND FIGURE OUT HOW IT STARTED, UM, EITHER WAY, STARTING WITH THE CALLS AND WORKING THROUGH THE SYSTEM OR STARTING WITH THE END AND SEEING HOW THEY STARTED THAT DEEP DIVE, UH, CAN LOOK DIFFERENTLY BY DIFFERENT TYPES OF INQUIRIES.

IF WE WERE TO DO A DEEP DIVE INCREASE, THE TRAFFIC STOPS THAT WOULD LOOK VERY DIFFERENT THAN A DEEP DIVE INTO DISTURBANCE, OTHER CALLS, UH, BY DEEP DIVING INTO THE DATA, WE CAN INFORM A PILOT OF ALTERNATE RESPONSES, NOT UNLIKE THE, A LOT OF THE KEY WORK THAT HAS ALREADY BEEN DONE WITH THE MENTAL HEALTH FLAG.

AND THEN WE NEED TO BE ABLE TO STRENGTHEN OUR DATA COLLECTION AND ANALYSIS.

UM, BUT WE WILL KNOW THAT THERE ARE KEY CHALLENGES, UM, IN, IN UNDERTAKING, UH, WHICH, WHICH UNDERLIES A REAL CHANGE MANAGEMENT PROCESS THAT, BUT ULTIMATELY RIGHT, JONATHAN IS HERE AS THE CHIEF APD DATA OFFICER.

UH, NEXT SLIDE.

I THINK WE'LL PAUSE HERE.

THERE ARE OTHER DASHBOARDS WHERE YOU CAN JUST DIVE INTO INITIAL CALL PROBLEM CATEGORY OR FAR FALSE ALARM INDICATORS.

UM, AND, AND OUR NEXT STEPS.

UM, WE SORT OF INDICATED WHAT WE SAID WE WOULD DO ON AUGUST 6TH.

WHERE

[00:45:01]

UM, ONCE WE DO THAT, WE CAN LOOK AT GENTRIFICATION MAPS AND SORT OF A CALL FOR SERVICE CORRELATION THAT MAYBE HAPPENS OVER TIME.

UH, WE WANT TO DO JOURNEY MAPS.

UH, WHAT IS THE DAY IN THE LIFE OF AN OFFICER RESPONDING TO CALLS? WHAT DOES THAT LOOK LIKE? UM, AND WE STILL WANT TO HAVE A CONVERSATION ABOUT NOT JUST HOW TO REPRESENT THIS DATA IN A DASHBOARD ON TABLEAU, BUT HOW DO WE HAVE AN OPEN DATA? UM, YOU KNOW, SAN ANTONIO AND DALLAS HAVE DIFFERENT WAYS THAT THEY REPRESENT THIS DATA AND IT OPENS OUT A FORMAT AND WE CAN HAVE THAT CONVERSATION HERE IN AUSTIN AS WELL.

SO WITH THAT, I BELIEVE THAT, UM, OVER FOR QUESTIONS AND ANY COMMENTARY, UH, ON, ON THIS DATA AND THE NEXT STEP, THANK YOU, CARRIE.

UM, NEARLY FASCINATING INFORMATION, UH, IN THIS DEEPER DIVE.

AND I'M GLAD TO SEE THAT FIRST MONTH OF WORK OR THAT FIRST MONTH ANALYSIS THAT YOU DID REALLY EXPAND INTO SOMETHING REALLY, REALLY SUBSTANTIVE.

UM, IF THERE ARE QUESTIONS FOR CARRIE THAT YOU WANT ME TO REFERENCE AND KEEP THE SLIDES UP, MAYBE WE DO THOSE FIRST.

UM, OR IF THERE'S ANY OTHER QUESTIONS I CAN PULL THE SLIDES DOWN WHERE YOU CAN HAVE A BETTER SEEING EACH OTHER.

YOU WANT TO HAVE QUESTIONS FOR, FOR STAFF.

I DO.

AND I DON'T THINK I NEED A SLIDES FOR, FOR THIS PART.

I WANT TO LOOK AT EACH OTHER.

UM, FIRST OF ALL, THIS IS REALLY HELPFUL AND, UH, AND MORE COMPREHENSIVE, UH, WHILE BEING DEEP, BUT ALSO EX LIKE SELF-EXPLANATORY IN MANY WAYS.

I KNOW THAT I DIDN'T WORD THAT, UH, AS NICELY AS YOUR PRESENTATION IS, BUT IT'S JUST A REALLY GOOD JOB.

SO THANK YOU.

UM, AND I'M GLAD THAT WILL KEEP EVOLVING.

SO THERE'S A LOT THERE, AND I THINK THERE'S A LOT THAT, THAT MAPS OUT THAT WE CAN WORK ON IN THE FUTURE.

UM, THERE ARE TWO AREAS THAT YOU IDENTIFIED IN YOUR NEXT STEPS THAT ARE AREAS THAT WE'VE BEEN TALKING ABOUT TO OUR LONG TIME THOUGH, BECAUSE THEY STICK OUT, UM, AROUND, UH, BURGLAR ALARMS AND MENTAL HEALTH CALLS.

UM, IT SEEMS LIKE YOU'RE GONNA DO CONTINUE WORK IN THOSE TWO AREAS.

I KNOW THAT THERE'S A LOT OF AREAS YOU'VE IDENTIFIED THAT WE'RE GOING TO HAVE WORK WITH.