[00:00:05]
[CALL TO ORDER]
A QUORUM OF COMMITTEE MEMBERS PRESENT.WE ARE ON THE VIRTUAL DIOCESE.
I AM THE CHAIR OF PUBLIC SAFETY COMMITTEE, COUNCILMEN, VIRGINIA FLANAGAN, CALLING THIS MEETING TO ORDER, UH, AS WE NORMALLY DO.
I ALWAYS LIKE TO DO A TECHNOLOGY CHECK IN AT THE BEGINNING.
UM, I THINK WE'RE ALL GETTING PRETTY COMFORTABLE WITH THIS.
WE MIGHT HAVE A FEW FOLKS WHO DON'T DO IT AS FREQUENTLY AS WE DO, UM, OR USUAL.
YOU, YOU, IF YOU FORGET TO MUTE, PLEASE DON'T TAKE IT PERSONALLY.
UM, AND WE HAVE, UH, SEVERAL DIFFERENT GROUPINGS OF STAFF THAT WILL BE, I'LL BE BRINGING IN AND OUT OF THE MEETING THAT ARE IN THE, IN THE WAITING ROOM.
UH, AS WE GO THROUGH OUR ITEMS, UH, WE HAVE
[1. Approve minutes of the July 9, 2020, July 20, 2020 and August 6, 2020 meetings of the Public Safety Committee.]
MINUTES TO APPROVE FROM THREE PRIOR PUBLIC SAFETY COMMITTEE MEETINGS FROM JULY 9TH, 20TH AND AUGUST 6TH.DO I HAVE A MOTION TO APPROVE THOSE MINUTES? UH, VICE CHAIR KASAR MOVES MAYOR PRO TEM SECONDS.
UH, IF THERE'S NO OBJECTION, THEN THOSE MINUTES ARE APPROVED.
[2. Update and discussion of Reimagining Public Safety. Sponsors: Council Member Jimmy Flannigan, and Council Member Gregorio Casar]
TO OUR SECOND ITEM ON THE AGENDA.GETTING AN UPDATE FROM OUR DEPUTY CITY MANAGER ON THE REIMAGINING PUBLIC SAFETY WORK FROM THE MANAGER SIDE, TAKE IT AWAY.
COUNCIL MEMBER FLANAGAN, THE MEMBERS OF THE PUBLIC SAFETY COMMITTEE.
THEY UNDERMINED I'M THE DEPUTY CITY MANAGER, PLEASED TO PRESENT YOU WITH A QUICK UPDATE ON WHAT WE'VE BEEN DOING.
UH, THE PAST FEW WEEKS, UH, WORKING ON, UM, RE-IMAGINING PUBLIC SAFETY.
I'LL START FIRST WITH THE TASK FORCE.
IN FACT, UH, IT IS PROGRESSING THE CITY COMMUNITY TASK FORCE AT THE REQUEST OF THE TASK FORCE.
WE ADDED THE TEXAS HARM REDUCTION AND WE HAVE MET, UH, FOUR TIMES ALREADY SINCE MID AUGUST.
UM, MOST RECENTLY WE HAD A CONVERSATION AND FINALIZED A DOCUMENT ON GOVERNANCE, WHICH INCLUDED, UH, THE TASK FORCE REQUESTS TO NOW TAKE SOME TIME AND SHIFT OUR MEETINGS TO BE MORE PUBLIC FACING.
UM, AND SO WE WILL START TO HAVE AT OUR NEXT MEETING, OUR TASK FORCE MEETINGS WILL BE BROADCAST.
WE ARE WORKING WITH CTM AND WITH, UM, OUR COMMS FOLKS TO MAKE SURE THAT DOESN'T CONFLICT WITH ANY STANDING COUNCIL MEETING OR BOARDS AND COMMISSION MEETING.
UM, AND I'M EXCITED TO SAY THAT WE WILL START OUT OUR NEXT MEETING WITH WHERE THE TASK FORCE WANTED TO GROUND US ALL, WHICH IS A HISTORY OF RACE AND POLICING.
UM, AND SO SEVERAL FOLKS ON THE TASK FORCE, INCLUDING BRIAN OAKS, OUR, UH, DIRECTOR OF THE OFFICE OF EQUITY WILL BE LEADING US IN A REALLY ROBUST CONVERSATION ABOUT THAT.
UH, AS THIS GROUP CONTINUES TO MOVE FORWARD AND SHAPE OUT ITS PRIORITIES, UM, WE HAVE NOT YET NAMED, CO-CHAIRS HAVE HAD CO-CHAIR NOMINATIONS AND WE HOPE TO FINALIZE THAT SOON.
MEANWHILE, INTERNALLY STAFF HAS CONTINUED TO WORK ON SOME OF THE THINGS THAT ARE, UH, ON ITS PLATE AS WE MOVE FORWARD.
UM, AS YOU ALL KNOW, THE WEBSITE PHASE ONE LAUNCHED, AND IT REALLY SERVES AS AN INITIAL PORTAL, WE WILL BE UPDATING THAT WEBSITE.
WE WILL BE CHANGING THAT WEBSITE.
IT WILL BE ITERATIVE AS WE MOVE FORWARD, UM, BUT WANTING TO GET A PLACE TO LAUNCH, UH, AS WE STARTED, UH, IN THAT VEIN, UM, I BELIEVE THAT SPANISH MATERIALS FOR LISTENING SESSIONS AS WE MOVE FORWARD ARE BEING FINALIZED THIS WEEK.
AND OUR WEB TRANSLATION INTO SPANISH SHOULD BE USED AS PART OF OUR NEXT PHASE, WHICH STARTS NOW IN OCTOBER.
SO WE SHOULD BE GETTING THAT OUT AS FAST AS POSSIBLE.
WE HAD OUR FIRST LISTENING SESSION THIS LAST SATURDAY.
AND THANK YOU, COUNCIL MEMBER FLANAGAN FOR HOSTING THAT, UM, I HOPE IT WAS A FRUITFUL TO YOU AND TO YOUR CONSTITUENTS, BUT STAFF, UM, THOUGHT IT WAS A REALLY GOOD DISCUSSION, UM, UH, INVITING FOLKS IN A SCENARIO BASED, UM, SESSION TO REALLY RETHINK, UH, WHEN ARE THE TIMES THAT THEY WOULD WANT TO CALL POLICE OFFICERS AND WHAT ARE THE OTHER RESOURCES THAT THEY WOULD LIKE TO HAVE, UH, IN A FUTURE FACING WORLD, UM, TO ADDRESS SOME OF THE DIFFERENT SCENARIOS WE HAVE
AND WE WILL CONTINUE TO GET CONFIRMATION ON THE REST AS WE MOVE ON PART OF OUR COMMUNICATIONS, UM, PLAN ALSO INCLUDED HAVING EQUITY GRANTS, MANY EQUITY CLIENTS FOR RE-IMAGINING THAT REQUEST FOR GRANT APPLICATION IS GOING TO RUN THROUGH THE OFFICE OF EQUITY AND IT IS READY.
SO WE ARE JUST WAITING FINAL ASSIGNMENT AND PURCHASING APPROVAL.
WE HOPE TO USE THOSE TO HOST TOPICAL LISTENING SESSIONS WITH COMMUNITY ORGANIZATIONS.
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PERHAPS NOT THE INDIVIDUAL SCENARIO BASE, WHICH WE WILL HAVE ONGOING, BUT THESE COULD BE VERY SPECIFIC ABOUT WHAT DOES IT LOOK LIKE, UM, TO SEE CERTAINLY THE HISTORY OF RACE AND POLICING, BUT ALSO IT COULD BE, UH, HOW DOES LAW ENFORCEMENT SHOW UP IN PARKS OR FOR YOUTH OR IN DIFFERENT AREAS? SO WE ARE GOING TO BE THINKING THROUGH AND GETTING THOSE GRANTS SUBMISSIONS FROM COMMUNITY, UH, AS WE MOVE FORWARD, WE ALSO HAVE THE SURVEY UP AND RUNNING, UH, IN, UM, SPEAK UP AUSTIN AND WE'LL BE ROLLING OUT THOSE INVITE TWO COMMUNITY PARTNERS TO HOST LISTENING SESSIONS WITH FULLY TRANSLATED MATERIALS FOR THOSE AS WELL.SO OUR COM STRATEGY IS, UH, CERTAINLY CONTINUES TO BE ROBUST.
WE'LL CONTINUE TO BE BUILT OUT AND AS, UH, OTHERS HAVE, UH, SUGGESTIONS OR THOUGHTS, UM, WE WILL CERTAINLY TRY TO INCORPORATE THOSE.
WE HAVE THE TASK FORCE TO ALSO LEAN INTO THAT CONVERSATION AND ASK ANYONE INTERESTED ON THE TASK FORCE, IF THEY HAVE SUGGESTIONS FOR, UM, COMMUNICATIONS, EITHER FOR THE CITY AS A WHOLE CITY STAFF OR FOR THE TASK FORCE ACTIVITIES TO LET US KNOW, HMM.
D HAS BEEN, AND THE OTHER FOLKS OBVIOUSLY, BUT HRD HAS BEEN MEETING WITH, UH, THOSE INTERNAL GROUPS WHERE WE ARE LOOKING AT THE ADMINISTRATIVE PORTION OF WHAT ARE THOSE THINGS THAT COULD BE TO USE.
UM, THE TERM THAT CAME UP IN BUDGET THAT COULD BE DECOUPLED, UM, OR COULD BE THOUGHT OF AS TRANSFERRED OR DONE BY CIVILIAN STAFF, SOME WORK THAT IS ALREADY DONE BY CIVILIAN STAFF WITHIN THE DEPARTMENT.
SO WE HAVE MET WITH FINANCE AND BUILDING SERVICES, PERMITTING, UM, TRANSPORTATION, THE CALL CENTER FOLKS.
SO THAT INCLUDED NINE ONE ONE EMS THREE, ONE, ONE, AND FIRE FORENSICS, TRANSPORTATION CODE, FLEET, AND PARD.
SO THE NEXT STEP OF ALL THOSE CONVERSATIONS IS HRD IS PROVIDING THE CMO RE-IMAGINING LEADERSHIP TEAM WITH AN INSIGHT, UH, INTO, UH, THE ISSUES OF NOTE, THE TIMELINE, ET CETERA, THAT WE NEED TO DO MOVING FORWARD.
I BELIEVE THEY'RE TRYING TO GET THAT ON OUR CALENDARS EITHER END OF WEEK OR NEXT WEEK.
SO WE'RE LOOKING TO LEARN FROM SOME OF THOSE CONVERSATIONS.
WE'RE ALSO WORKING INTERNALLY TO SPEAK DIRECTLY AND DO FOCUS GROUPS WITH, UM, APD NON-SWORN POSITIONS.
UM, SO, UH, HRD HAS HELD SOME LEADERSHIP SESSIONS ALREADY.
THEY HAVE ADMINISTRATION FORENSIC SCIENCES SERVICES AND COMMUNICATION SCHEDULED FOR OCTOBER 2ND AND OUR SCHEDULING, UM, ADDITIONAL FOCUS GROUP, DEEP DIVE MEETINGS WITH SUPPORT SERVICES, STRATEGY, STRATEGIC SUPPORT, COMMUNITY PARTNERSHIPS, VICTIM SERVICES, INTERNAL AFFAIRS, SPECIAL INVESTIGATIONS, AND SPECIAL EVENTS.
SOME OF THOSE WE HAVE ALREADY TALKED TO AT A VERY HIGH LEVEL, AND NOW IT'S REALLY ABOUT THE NITTY GRITTY READY OF WHO DOES WHAT AND WHAT ARE THE PIECES WE CAN PARCEL OUT.
SO THE, ALL OF THAT WORK IS MOVING FORWARD.
WANTED TO QUICKLY PROVIDE AN UPDATE ON SOME OF THE WORK THAT PERTAINS TO THE RESOLUTIONS THAT HAVE PASSED.
AND I SHOULD NOTE TOO, AND I SHOULD HAVE NOTED AT THE OUTSET THAT WE HAVE OUR MONTHLY UPDATE THAT IS COMING THROUGH ASSISTANT CITY MANAGER ARIANO IS WORKING ON THAT, AND WE WILL PROVIDE ALL OF THIS IN WRITING TO YOU, UM, AS PART OF THAT UPDATE AS WELL.
I WANTED TO SAY THAT, ALTHOUGH NOT A RESOLUTION, UM, AN APD INITIATIVE WITH THE EQUITY, THE OFFICE, UM, THE, THE ASSESSMENT THAT DR.
JOYCE JAMES HAS BEEN DOING, UM, TO LOOK AT, UH, THE, THE STRATEGIES AND THE CULTURE OF APD, UM, THAT WAS EXPECTED TO COME FORWARD AT THE END OF AUGUST, THAT WAS DELAYED SLIGHTLY IN PART, BECAUSE COVID JUST MAKES IT HARDER FOR US TO DO SOME OF THAT WORK.
BUT THE CORE REPORT IS COMING OUT BY DR.
JAMES THE WEEK OF 12TH, AND THERE'LL BE SOME SUPPLEMENTAL MATERIAL.
SO WE'LL BE ABLE TO SHARE THAT, UM, WITH THIS COUNCIL BODY, UH, IN A MATTER OF WEEKS, THERE'S ALSO THE RESOLUTION 66, UM, IS MOVING FORWARD IN TERMS OF THE MULTI-PRONGED INVESTIGATION OF THE EXTENT TO WHICH FORMS OF RACISM, BIGOTRY, AND DISCRIMINATION ARE PRESENT IN THE PROTOCOL PRACTICES AND BEHAVIORS OF APD, THE FINAL REPORT AND PRESENTATION, AND ITS, UH, RESOLUTION FORM WAS EXPECTED IN DECEMBER SIX, 20, 21 OR NO LATER, THEN I'LL SAY THAT THAT WORK IS MOVING FORWARD.
UH, A MUSCADET DIRECTOR MUSKET IN, UH, WHO IS NOT, UH, JOINING US RIGHT NOW, BUT WILL BE CALLING IN AND MONITORING THIS MEETING.
UM, SHE HAS BEEN, UH, NAMED THE PROJECT MANAGER OR POINT ON THIS RESOLUTION ONCE THE VENDOR IS SELECTED AND INFORMS ME THAT THEY ARE FINALIZING THE TERMS WITH THE VENDOR AND HOPE TO BRING THAT TO COUNCIL SHORTLY.
UH, WE ALSO HAVE SOME WORK HAPPENING ON THE COMPREHENSIVE REVIEW OF
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METRICS, BENCHMARKS AND BASELINE MEASURES RELATING TO SD 23 AND ZERO BASED RACIAL JUSTICE POLICY GOALS.UH, THOSE RECOMMENDATIONS ARE INTENDED TO COME BACK AT OCTOBER 31ST, 2020, UH, OPM INFORMS ME THAT THEY HAD A LARGE SCALE MEETING WITH APD OPO, EQUITY, INNOVATION, AND THEMSELVES.
THEY ARE LOOKING AT THOSE MEASURES AND ACTIVELY WORKING ON CREATING THOSE DATA SETS.
UH, WE'RE AIMING TO HAVE THOSE MEASURES IN MID OCTOBER AND FAIR.
ALSO HER DIRECTOR MUST GET IN ALSO SAID THAT THEY'RE AIMING TO HAVE THEIR 2019 RACIAL PROFILING REPORT DONE IN OCTOBER.
UM, AND THAT IS ALSO PART OF THAT, UH, RESOLUTION 50, SO HAPPY TO STAND FOR QUESTIONS, BUT THAT'S JUST A QUICK HIGH LEVEL UPDATE OF SOME OF THE WORK THAT WE'VE BEEN DOING IN STAFF.
WE ARE MINDFUL OF THE SENSE OF URGENCY AS WE MOVE FORWARD, KNOW THAT WE WILL BE COMING BACK, UM, AND EXPLORING SOME OF THE FINANCIAL IMPACTS AND THE ADMINISTRATIVE NEEDS AS WE START TO, UM, LOOK THROUGH HOW DO WE SHUFFLE THINGS, UM, AND STILL PROVIDE SERVICES AND PROVIDE THEM AND PROVIDE SPACE FOR THE TASK FORCE TO ALSO REIMAGINE SOME OF THOSE AREAS WHERE, UM, SOME ADDITIONAL THOUGHT AND SOME INSIGHT FROM COMMUNITY AS NEEDED, HAPPY TO STAND FOR QUESTIONS.
I THINK THINKING AREA, UM, I SEE, YOU KNOW, MAYOR ADLER'S WITH US ALSO COUNCIL MEMBERS, ELLIS FISSION, AND TOBO ARE IN THE MEETING.
UM, WE ALSO HAVE, UH, CHIEF MANLEY AND ASSISTANT OR CHIEF GAY AND BRIAN OAKS, UH, IN THE BACKSTAGE.
IF THERE ARE QUESTIONS FOR THOSE FOLKS, I CAN BRING THEM, BRING THEM INTO THE MEETING IF NECESSARY, ANY QUESTIONS FOR NURIA FOR OUR DEPUTY CITY MANAGER? WELL, I WILL SAY, YOU KNOW, THANKS TO THE STAFF FOR TAKING THE FIRST ATTEMPT AT A, AT A WORKSHOP PUBLIC SAFETY WORKSHOP FOR DISTRICT SIX.
IT WAS A REALLY, I THINK, VALUABLE EXPERIENCE, UM, FOR MY CONSTITUENTS.
IT WAS, UH, MUCH MORE OF A, A WORKSHOP THAN A LISTENING SESSION, I THINK BECAUSE IT WAS REALLY ABOUT REALLY TAKING SOME EXAMPLES AND KIND OF USE CASES TO USE A KIND OF A TECHNOLOGY TERM AND REALLY PLAY OUT WELL, HOW, HOW SHOULD WE BE DESIGNING SYSTEMS AROUND THESE DIFFERENT SCENARIOS? AND I FOUND IT REALLY INTERESTING TO, TO BE LISTENING TO THAT PROCESS AND TO HEAR FROM COMMUNITY MEMBERS THAT GENERALLY SPEAKING WERE IN SUPPORT OF DOING THINGS IN A DIFFERENT WAY OR EXPLORING NEW SOLUTIONS AND WANTING TO SEE THAT.
BUT, BUT ALL OF US ACKNOWLEDGING THAT THERE WAS A LOT OF WORK TO DO TO FIGURE OUT WHAT THE SOLUTIONS ARE GOING TO BE.
AND I THINK WE ALL KNOW THAT BECAUSE THAT'S WHAT WE SET OUT IN THE BUDGET WAS WAS THIS WORK NARRATIVE THAT YOU JUST WENT THROUGH THAT LONG LAUNDRY LIST OF REALLY IMPORTANT AND, UM, EXHAUSTIVE IN ALL THE TERMS, UH, WORK TO, TO GET FOLKS ENGAGED.
AND WHAT I FIND TO BE TRUE IS, YOU KNOW, WE'RE GOING TO KEEP DOING THIS WORK THROUGH THE PUBLIC SAFETY COMMITTEE.
AND I THINK THESE UPDATES ARE VALUABLE BOTH FOR THE COUNCIL AND FOR THE PUBLIC, BUT THAT, YOU KNOW, THIS IS GOING TO TAKE AS LONG AS IT'S GOING TO TAKE.
AND WE'RE GOING TO MAKE SURE THAT WE KNOW WHAT WE DO IS THE RIGHT THING.
AND AT ALL TIMES ANOTHER MAYOR SAID THIS MANY TIMES WITH, UM, YOU KNOW, THE SAFETY OF THE PUBLIC HAS ALWAYS GONNA COME FIRST.
AND SO WE'RE NOT MAKING, DESPITE SOME OF THE HEADLINES, WE'RE NOT MAKING RASH DECISIONS, WE'RE JUST IDENTIFYING THE AREAS WHERE DECISIONS ARE TO BE MADE.
SO I THINK IT'S A LOT OF GOOD WORK MOVING FORWARD AND, UM, YOU KNOW, THANKS TO ALL THE CITIZENS AND COMMUNITY MEMBERS PARTICIPATING IN THE TASK FORCE THAT IS NOT EASY WORK TO GET THAT MANY VOICES INTO A ROOM.
UH, IT'S A LOT MORE THAN A LOT THAN, AND WE STRUGGLE WHEN IT'S JUST 11 OF US.
AND, UM, RAY, ANYTHING CHRIS? ANYTHING TO ADD NOW? ALL RIGHT.
WELL, I THINK, I THINK WE'RE GOOD IF THERE'S NO QUESTIONS FOR MARIA ON THE UPDATE, THEN LET'S GO AHEAD AND
[3. Discussion of the City’s 9-1-1 call center data. Sponsors: Council Member Jimmy Flannigan, and Council Member Gregorio Casar]
MOVE INTO OUR THIRD ITEM, DISCUSSING OUR CONTINUING DISCUSSION OF NINE 11 DATA.SO I'M GOING TO BRING SOME NEW FOLKS INTO THE MEETING THERE WITH ME FOR A, OKAY.
I THINK WE HAVE THE FOLKS WE WANT TO HAVE IN THE MEETING AT THIS POINT.
UH, CARRIE, WOULD YOU LIKE ME TO BRING UP YOUR PRESENTATION?
EVERYBODY CAN SEE IT JUST FINE.
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CAN WE TAKE IT AWAY? OKAY.COUNCIL MEMBER FLANAGAN, UM, AND COUNCIL MEMBERS, MAYOR.
MY NAME IS CARRIE O'CONNOR, CHIEF INNOVATION OFFICER FOR THE CITY, UH, FOR TODAY'S PRESENTATION ON THE CULTURAL SERVICE DATA.
UM, THE QUICK AGENDA, WE'RE GOING TO DO A RECAP, UM, AND UNDERSCORES THE PURPOSE OF THIS ANALYSIS.
UM, BUILDING OFF OF LAST PRESENTATION, UH, WE'LL OFFER SOME KEY INSIGHTS AND SHOW YOU SOME OF THE DASHBOARDS AS WELL AS SOME KEY OPPORTUNITIES THAT ARE REVEALED.
UM, AND AT THAT POINT WE'LL OPEN IT UP FOR CONVERSATION.
UM, AND THERE'S OTHER DASHBOARDS THAT WE CAN REVIEW, UM, OF INTEREST.
THE TAIL END OF THIS PRESENTATION IS A LONG APPENDIX OF REFERENCES AND DEFINITIONS, UM, AND SOME OF THOSE EXTRA DASHBOARDS, SO WE CAN MAKE REFERENCE TO THOSE AS NECESSARY THROUGHOUT THE PRESENTATION.
THE GOAL IS, AS WE'VE BEEN GOING THROUGH, UM, THIS PRESENTATION AND YOU DIDN'T MOVE TO THE NEXT SLIDE, UH, REALLY TO GET A CLEARER PICTURE OF OUR LOCAL REALITY, AS POSSIBLE AS WE HAVE, UH, DUG INTO THE DATA, WE REALIZED THAT THERE'S SOME PROCESS ISSUES THAT WE NEED TO UNDERSTAND ABOUT HOW THIS DATA HAPPENS AT, AT, IN AUSTIN AT OUR LEVEL.
UM, AND AS MUCH AS POSSIBLE, WE'RE WORKING TO CREATE A TRANSPARENT AND JOINTLY HELD UNDERSTANDING OF HOW THE CALLS FOR SERVICE DATA WORKS.
UM, AND THEN WE'VE SET UP DASHBOARDS TO ASSIST THE AUSTIN COMMUNITY, ANSWERED THEIR LINES OF INQUIRY AS WE CAN CREATIVELY IMAGINED PUBLIC SAFETY, UH, WITH THIS DURING THE OLD UNDERSTANDING AND THESE DASHBOARDS.
UM, WE'RE TRYING TO DO A BIT OF A, OF A SELF SERVICE MODEL ON, ON SOME OF THESE, UH, DATA ANALYSIS AND THEN FRAMING FURTHER LINES OF INQUIRY, WHERE WE CAN BRING THAT DATA BACK AGAIN, FORWARD TO, TO THE COMMITTEE.
SO TASKFORCE INTO THE COMMUNITY.
I'M GONNA TURN IT OVER AND OUT TO JONATHAN KLINGON, THE CHIEF DATA OFFICER FOR APD.
UM, HE WAS THE ONE WHO INSTRUCTED ME ON SORT OF THE VARIABILITY AND RELIABILITY ISSUES WITH THE CULTURAL SERVICE DATA.
SO I'M GONNA LEAVE IT TO HIM HERE TO DO A QUICK RECAP ON THINGS WE NEED TO UNDERSTAND ABOUT THE DATA.
UM, SO WORKING WITH CARRIE HAS PROVIDED FOR ME TO THINK A LITTLE BIT ABOUT ONE OF THE KEY GOALS AS I TRANSITIONED TO THIS POSITION, WHICH IS ABOUT DATA TRANSPARENT.
AND WE WANT TO SHARE THIS WITH YOU TO GET A SENSE OF THE COMPLEXITY OF THE DATA, BECAUSE WE HAVE TO HAVE A VERY STRONG UNDERSTANDING OF WHAT THE DATA ARE, HOW THEY COME TO BE.
AND SO WE CAN REALLY BEGIN TO UNDERSTAND HOW THEY CAN ANSWER CERTAIN QUESTIONS, BUT NOT OTHER QUESTIONS.
WE ALSO HOPE THAT A GREAT UNDERSTANDING OF THE WAY THE COST OF GOODS DEPARTMENT DATA EXISTS, UM, CAN HOPEFULLY FURTHER THE DISCUSSION, UM, THE KIND OF KEY ISSUES RIGHT NOW, WHILE AT THE SAME TIME, HELPING US FIGURE OUT BETTER WAYS TO COLLECT DATA, TO ANSWER THE KINDS OF QUESTIONS THAT WE CURRENTLY CAN'T.
UM, SO WHEN WE THINK ABOUT THE CAT DATA, A COUPLE OF IMPORTANT THINGS TO REMEMBER ARE THAT THE CAD DATA IS PRIMARILY ABOUT CALLS FOR SERVICE.
IT'S ABOUT WHAT THE PUBLIC IS CALLING YOU TO THE DEPARTMENT, UH, OR TO INQUIRE ABOUT, UM, TO ASK FOR ASSISTANCE AND WHATNOT, AND THE DATA THEMSELVES FUNDAMENTALLY CHANGE THROUGHOUT THE PROCESS.
RIGHT? SO WHEN I CALL INITIALLY COMES INTO NINE 11, THE INDIVIDUAL'S GOING TO SHARE AS MUCH INFORMATION AS THEY CAN WITH THEIR CALL TAKERS, GOING TO DISCUSS WITH THEM THE EVENT.
AND AS YOU CAN SEE IN THE SLIDE, THEY'RE GOING TO SIGN THIS INITIAL INCIDENT.
NOW, SOMETIMES THAT MAY BE THE EXTENT OF THE INFORMATION YOU HAVE IN THE SYSTEM WITHOUT THAT INCIDENT.
UM, OTHER TIMES THE INCIDENT ITSELF MOVES FORWARD, THE PROCESS OF SCORE, AND YOU CAN HAVE A DISPATCH.
AND SO, SO JUST BATCH INDICATES THE NEED FOR SERVICE AND WE'RE GOING TO RESPOND.
SO AT THAT TIME, THIS KIND OF INCIDENT TYPE IS GOING TO RELATE TO THIS INITIAL PROBLEM CODE.
AND A LOT OF TIMES LOOKING AT THAT INITIAL PROBLEM CODE, MAYBE THE EXTENT OF WHAT'S AVAILABLE.
SO IT'S IMPORTANT TO UNDERSTAND THAT THERE A LOT OF UNCERTAINTY AS TO WHETHER THAT'S ACTUALLY WHAT'S BEING RESPONDED TO OR NOT.
SO AS, AS OFFICERS ARRIVE ON SCENE AND RESPONSE TO WHAT'S HAPPENING, UM, THEY'RE GOING TO BE COLLECTING INFORMATION ABOUT WHAT'S HAPPENING ON SCENE AND AS A RESULT, THEY MIGHT UPDATE THAT PROBLEM.
AND THAT'S GOING TO GIVE YOU A LITTLE BIT BETTER SENSE OF WHAT'S HAPPENING, UM, AS WELL, THEY KIND OF DISPATCHED THAT IT SHOULD HAVE BEEN, WOULD BE UPDATED IN THE SYSTEM.
AND OF COURSE, WE'RE GOING TO KIND OF MARK THE TIME THAT THEY GOT THERE, BUT YOU CAN SEE WHERE ALREADY INDICATING THIS PROCESS, THAT WHAT WE UNDERSTAND, UM, THE EVENT TO BE IS ACTUALLY CHANGING THROUGHOUT TIME.
UH, THIS CAN CONTINUE TO GO THROUGH THE SYSTEM WHERE AFTER THE INCIDENT IS OVER AND THE ENTIRE, UH, DATA COLLECTION HAS HAPPENED,
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IF YOU WILL.UM, AND THE OFFICER MAY MAKE AN INTERPRETATION AS TO WHAT ACTUALLY OCCURRED THERE.
THAT DISPOSITION CODE COULD BE UPDATED AGAIN.
SO THE RELIABILITY ISSUE THAT COMES INTO PLAY WHEN WE DISCUSSED THIS, IS THAT BECAUSE THIS CHANGES OVER TIME, WE HAVE TO UNDERSTAND AT WHICH POINT THAT THIS POSITION WAS CODED IN THE SYSTEM, TO GIVE US A SENSE OF WHAT THE VALUE OF THAT INFORMATION.
SO OF THE KIND OF QUESTIONS WE WOULD LIKE TO BE ABLE TO ANSWER.
YOU KNOW, WE'VE BEEN ENGAGED IN DISCUSSIONS ABOUT THE TYPES OF CALLS FOR SERVICE THAT YOU'D BE TRANSFERRED TO OTHER ORGANIZATIONS, WHETHER THEY BE HANDLED THROUGH OTHER PROCESSES.
THIS UNDERSTANDING HELPS US ILLUSTRATE THE NEED FOR ADDITIONAL ANALYSIS TO UNDERSTAND THAT THIS INFORMATION, AS IT COMES IN, NOT A COMPLETE PICTURE.
SO WE CAN BEGIN TO THINK ABOUT THE KIND OF ERROR RATES THAT ARE INVOLVED IN THIS PROCESS OF MAKING DECISIONS AT THAT TIME.
SO JUST GIVES THAT GENERAL SENSE OF WHAT HAPPENS IN THE PROCESS AND HOW THAT RELATES TO THE DATA THAT ARE ACTUALLY IN THE SYSTEM.
SO WE KIND OF KEY POINTS TO UNDERSTAND FROM THIS I'M STARTING WITH THE FIRST ONE, IS THAT A CALL FOR SERVICE ITSELF RELATES TO A HUGE AMOUNT OF SITUATIONAL AMBIGUITY.
THE AVERAGE CITIZEN CALLING IN TO ASK FOR ASSISTANCE IS NOT AN A, IS GENERALLY NOT EDUCATED, UH, ABOUT THE DEFINITIONS OF VARIOUS TYPES OF CODES THAT ARE USED AS OPPOSED TO DEPARTMENT.
THEY'RE GOING TO TELL US WHAT'S HAPPENING.
UM, AND THAT'S GOING TO BE INTERPRETED.
SO THERE'S A HUGE AMOUNT OF ERROR THERE, YOU KNOW, THAT IS ROLLS INTO A SECOND PROBLEM WHERE THIS DATA SYSTEM IS BUILT TO TRY TO MANAGE AN ACTIVITY.
IT'S NOT ACTUALLY BUILT TO SUPPORT RESEARCH OR ANALYSIS.
THAT'S NOT ACTUALLY BUILT, UM, TO RUN A SORT OF PROCESS ON, TO MOVE IN THE DIRECTION OF EFFICIENCY.
AND SO THERE ARE MANY THINGS WITHIN THE DATA THAT THE WAY THEY'RE SET UP THEY'RE FUNCTIONAL AND THEY SOLD THE OPERATIONALLY, BUT THEY DON'T ACTUALLY SERVE THE ANALYTICS FUNCTION THAT SHOULD COME THERE AFTER TO HELP FIGURE OUT WHAT BEST PRACTICES SHOULD BE.
UM, WE SEE VERY OFTEN WHEN PEOPLE ARE LOOKING FOR CALLS FOR SERVICE DATA, THERE'S KIND OF A HYPERFOCUS ON THE CALLS THAT A LARGE VOLUME, WHAT IS, IT'S PRIMARILY THAT WE'RE RESPONDING TO AS A DEPARTMENT.
UM, BUT AS YOU GO THROUGH THE DIFFERENT CODES AND BEGIN TO LOOK AT THEM IN GREAT DETAIL, UM, THERE ARE A HUGE NUMBER OF SORT OF SMALL VOLUME, UM, PROBLEM CATEGORIES, BUT THEY'RE REALLY IMPORTANT.
THEY CAN BE IMPORTANT IN A SENSE THAT THEY RELATE TO A CERTAIN PUBLIC SAFETY PROBLEMS. THEY CAN BE VERY IMPORTANT IN TERMS OF THE AMOUNT OF TIME THAT IT TAKES OFFICERS TO RESPOND TO THOSE CALLS THE SERVICE, UH, AND THEY CAN ALSO BE IMPORTANT IN THAT THEY MAY REFLECT CERTAIN KINDS OF UNDERLYING ISSUES THAT WE MIGHT WANT TO CONSIDER IN THE CONTEXT OF OTHER POSSIBILITIES FOR RESPONSE.
UM, THIS, THERE ARE A NUMBER OF CATEGORIZATIONS.
IT'S A RELATIVELY LARGE NUMBER OF CATEGORIES THAT WE LOOK AT.
UM, SO WE HAVE TO THINK ABOUT THESE, EVEN THOUGH THESE PARTICULAR CATEGORIES ARE QUITE SMALL.
THERE COULD BE CLUSTERING ACROSS CATEGORIES THAT MIGHT HELP US UNDERSTAND WAYS THAT WE MIGHT RESPOND.
UM, ALSO VERY IMPORTANT UNDERSTAND IS THAT THESE DATA REFLECT WHAT THE CITIZENS ARE TELLING WHAT THEY'RE BRINGING TO THE POLICE DEPARTMENT AND THEIR UNDERSTANDING OF ISSUES HAPPENING THROUGHOUT THE CITY.
IT'S NOT REALLY A PROXY FOR CRIME.
UM, YOU'LL NOTICE THAT IN THE NOTES THAT WE HAVE A NUMBER OF DIFFERENT ISSUES THAT, THAT DON'T EXACTLY LINE UP, RIGHT? AND SO THIS CAN RELATE TO THAT ISSUE OF WHETHER OR NOT INFORMATION HAS BEEN UPDATED IN THE SYSTEM.
UM, BUT ALSO, YOU KNOW, REFLECTING THE FACT THAT AS NEW INFORMATION COMES IN, IT'S NOT, IT'S NOT THE MARKETING RELIABLE, UM, AS TO WHAT THE EVENT ACTUALLY IS.
SO TO MOVE BEYOND THAT, BUT WE HAVE TO DO, AS WE HAVE TO MOVE INTO WORKING BACKWARDS FROM THE DATA THAT WE HOUSED IN OUR RECORDS MANAGEMENT SYSTEM.
NOW THAT SYSTEM, UNLIKE THE CAT, WHICH TELLS US A LOT ABOUT WHAT THE PUBLIC IS ASKING FOR, WHAT THE PUBLIC IS BRINGING TO THE POLICE DEPARTMENT, UM, THE RMS SYSTEM FLEX PRIMARILY, BUT THE DEPARTMENT IS DOING IN RESPONSE TO THIS.
AND SO THOSE, THOSE TWO SYSTEMS ARE A LITTLE BIT DIFFERENT, MEANING THAT THE DATA IN EACH SYSTEM ACTUALLY ANSWER A VERY DIFFERENT SET OF QUESTIONS.
SO AS WE TRY TO WORK TOWARD TRANSPARENCY AND SHARING MORE DATA, IT'S VERY IMPORTANT THAT WE GENERATE AND UNDERSTANDING THAT SOME KIND OF QUESTIONS REALLY HAVE TO COME FROM ONE SET OF DATA.
WHEREAS OTHER KIND OF QUESTIONS, STEPS THAT COME FROM ANOTHER SET.
AS WE LOOK AT THE RMS DATA, WE BEGIN TO GET INTO THINGS ABOUT UNDERSTANDING THE TYPES OF EVENTS, WHERE AN OFFICER, WHERE THERE MAY HAVE BEEN A CITATION ISSUED, WHERE THERE MAY HAVE BEEN ARRESTED SHOOTING.
SOME OF THOSE ARE VERY IMPORTANT FOR UNDERSTANDING SOME ASPECTS.
IT IS ALSO IMPORTANT TO UNDERSTAND THAT LINKING THESE TWO DATA SETS, UH, REFLECT CERTAIN CHALLENGES.
UM, AS WE MOVED FORWARD WITH THINGS LIKE CONSIDERING A NEW RMS SYSTEM FOR THE DEPARTMENT, THOSE ARE SOME OF THE ISSUES THAT WE'RE LOOKING AT.
UM, AND SO THE FINAL ISSUE THAT COMES IN HERE THAT CAUSES A GREAT DEAL OF CONFUSION IS THAT AS THE
[00:25:01]
FBI HAS TRANSITIONED FROM THE UNIFORM CRIME REPORT REPORTING STANDARD TO THE NEIGHBORS' REPORTING STANDARD, UM, THE RIGHT THINGS COUNT WOULD BE ENTIRELY DIFFERENT.AND QUITE SIMPLY ON THAT ANY SINGLE INCIDENT COULD BE A VARIETY OF DIFFERENT CRIMES, RIGHT? WHEREAS UNDER THE LOAD SYSTEM, WE'RE SIMPLY COUNTING THE TOP CRIME AND THAT'S ALL WHAT IT IS.
AND REMEMBER SYSTEM, WE'RE TRYING TO BE MORE SPECIFIC BY COUNTING EVERYTHING THAT'S HAPPENING IN ANY EVENT.
UM, OUR DIFFERENT SYSTEMS ARE DIFFERENT EFFORTS FOR VOTING STANDARDS, ONE OR THE OTHER CLASSIFICATION.
AND THIS CAN CAUSE A GREAT DEAL OF CONFUSION AS WE MIGHT ISSUE A REPORT THAT MIGHT NOT REFLECT WHAT'S IN A DIFFERENT DATA SET THAT WOULD GO ON THE OPEN DATA PORTAL, OR THAT MIGHT BE A LITTLE BIT DIFFERENT THAN MAYBE WHAT WE'RE DOING, ANALYZING THESE DATA TO SHARE INFORMATION WITH TEAMS. SO ALL OF THOSE CAVEATS ARE THEY'RE STARTING TO UNDERSTAND, UM, AND ADDRESSING THOSE WILL HELP US MOVE IN THE DIRECTION OF BEING ABLE TO REPORT, UM, IN A MORE DETAILED WAY.
SO I'LL TURN IT BACK OVER TO CARRIE, UM, TO PUT THIS IN CONTEXT OF THE REIMAGINING EFFORT.
UM, WE'RE GONNA MOVE TO THE NEXT SLIDE.
SO WE JUST NOTICED HERE THE KEY LESSONS IN A SUMMARY, WE CAN MOVE TO THE NEXT SLIDE.
SO I'M REFERENCING THIS DATA FOR REIMAGINING.
UH, WE WANT TO BE COGNIZANT OF THE SITUATIONAL AMBIGUITY, AND THIS IS THINKING ABOUT WHAT COLORS AND CALL TAKERS AND OFFICERS THINK SOMETHING IS VERSUS HOW THE SITUATION IS FRAMED THROUGH LAW ENFORCEMENT VOCABULARY, HOW INCIDENTS ESCALATE OR DEESCALATE BEFORE OR AFTER ARRIVING ON SCENE AND HOW INVESTIGATION ON SCENE MAY CHANGE THE NATURE OF THE PROBLEM CATEGORY, UNLESS IT'D BE COGNIZANT OF THE DATA, VARIABILITY AND RELIABILITY, UM, THINKING ABOUT HOW THE STATUS CREATED AND HOW THE SYSTEMS CATEGORIES HAVE BEEN CHANGED OVER 16 YEARS.
FOR EXAMPLE, I'M TOLD THERE ARE ABOUT 86 INITIAL CALL PROBLEM TYPES.
UM, BUT OF COURSE IN OUR DATA, WE HAVE HUNDREDS.
UM, AND THAT'S BECAUSE SOME OF THESE CATEGORIES ARE LYING SOUR IN THE SYSTEM, OR SOMETIMES THEY HAVE TO ADD AN X OR Z IN ORDER TO ADMINISTRATIVELY HANDLE, UH, WHAT APPEARS ON THEIR SCREEN.
UM, AND FINALLY WE WANT TO INFORM A FUTURE ORIENTED EXPLORATION OF WHAT COULD BE RATHER THAN SEEKING A STRICT STATISTICAL VALIDITY.
SO BY THAT, I MEAN, WHEN I LOOK AT THIS DATA, I'M THINKING IN TERMS OF PATTERNS, FLOWS, JOURNEYS, ORDERS OF MAGNITUDE POSSIBLE INTERVENTION POINTS, POTENTIAL HYPOTHESES, AND, OR MEASURING THE SUCCESS OF PILOTS RATHER THAN LOOKING AT SPECIFIC PERCENTAGE POINTS BECAUSE OF THE DATA VARIABILITY AND RELIABILITY.
THERE MAY BE THINGS THAT ARE SORT OF RELATIONALLY TRUE OR RELATIVELY TRUE, UM, FOR WHICH WE DON'T HAVE A SPECIFIC POINT WITH VERY LOW ERROR RATE, IF THAT MAKES SENSE.
UM, AND SO LET'S GET SOME TO HOW WE CAN THEN APPLY THIS, UM, FOR THE NEXT SLIDE, UM, IN THINKING, UH, SORT OF THERE'S A JOURNEY OF THE INCIDENT WHERE THE, THE THERE'S AN INITIATION OF A CALL.
THERE'S THE DISPATCH OF THAT CALL.
THE INCIDENT GETS CLOSED OUT INITIALLY, BUT THEN PERHAPS FOR SOME CALLS, THERE'S FURTHER INQUIRY OR INVESTIGATION.
AND THEN YOU HAVE THE VERY LONG TAIL OF THE VARIOUS CRIMINAL JUSTICE SYSTEM PROCESSES.
WHEN WE THINK ABOUT RE-IMAGINING, UM, THE KINDS OF IDEAS THAT HAVE BEEN BEFORE US HAVE BEEN, HOW DO WE PREVENT, UH, CERTAIN INCIDENTS, INCIDENTS? HOW DO WE REFORM OR TRANSFORM HOW WE HANDLE CERTAIN INCIDENTS? HOW DO WE DIVERT THINGS OUT OF A PARTICULAR SYSTEM? OR HOW DO WE MAYBE JUST BE COUPLE OF THINGS, UH, COMPLETELY FROM HOW THE SYSTEM IS CURRENTLY RUN.
AND WHEN WE THINK ABOUT THE SUPPORTING DATA THAT CAN INFORM THIS REIMAGINING, UH, I'VE KIND OF TRIED TO ALIGN HERE.
UM, WE MAY LOOK AT HOW CALLS ARE INITIATED OR THEIR VOLUME OR THEIR TYPES.
ARE THERE TRENDS, UM, TO MAYBE THINK ABOUT HOW TO DECOUPLE OR DIVERT, UM, AN EXAMPLE OF PREVENTION, UM, ON THE EMS SIDE IS THE COMMUNITY HEALTH PARAMEDICS TRYING TO PREVENT, UM, NON-EMERGENCY USE OF AMBULANCES.
SO WE KNOW WE CAN USE THOSE PROCESSES, UM, IN TEAMS AND STRATEGIES, UH, IN, IN DIFFERENT WAYS, HOST AS AN EXAMPLE OF DIVERSION.
AND MOST RECENTLY MENTAL HEALTH CALLS IS AN EXAMPLE OF DIVERSION.
UM, SO THIS IS THE SORT OF SAY, HOW WILL WE USE THIS DATA IN THE RE-IMAGINING PROCESS? UH, THIS IS, IS THAT A SUGGESTION? NEXT SLIDE.
UM, THIS IS A VISUALIZATION, UH, THAT LOOKS AT THAT CALL TRANSFORMATION PROCESS, WHERE WE START WITH AMBIGUITY AND THEN OVER TIME, SOME OF THE INCIDENTS ARE UPDATED.
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UM, AND THEN THEY GO THROUGH A DISPOSITION PROCESS.UM, AND YOU CAN SORT OF SEE THEN HOW IT TRANSITIONS FROM THE COMPUTER AIDED DISPATCH TO THE CRIME REPORT.
SO THIS IS A REPRESENTATION OF 2019 CALLS FOR SERVICE AND THE 2019 CRIME REPORT DATA.
UH, IF WE MAINTAIN, WE HAD FIVE, UH, 517,000 CALLS, UM, YOU CAN SEE 65% OF THOSE ARE DISPATCHED.
WHEREAS 35% OF THOSE ARE OFFICER INITIATED.
UM, OUT OF ALL OF THOSE TYPES OF CALLS, 35% OF THEM GET UPDATED WITH A CALL PROBLEM, UH, UPDATE AND OF THOSE 517,000 CALLS, 24% GET A WRITTEN REPORT OUT OF THOSE 517,000 CALLS.
21% OF THEM, UH, CAN BE TRACED OVER TO CRIME REPORT DATA.
WE HAVEN'T TRACED THAT OURSELVES, BUT PROPORTIONALLY, THIS IS, THIS IS WHERE THE REPRESENTATION IS.
UM, AND THEN 4% OF THOSE 517,000 CALLS ARE CLEARED BY ARREST.
OTHER POSSIBLE ENDPOINTS INCLUDE A CITATION WARNING, CRASH REPORT, FIELD OBSERVATION.
SO THIS SORT OF GIVES YOU A SENSE OF MAGNITUDE AND FLOW OF THE DATA THROUGH THE SYSTEM MIX SIDE.
SO ORIENTING TO THIS DATA, OUR TOP INSIGHTS ARE THAT 41% OF POLICE OFFICER TIME IS SPENT ON PRIORITY THREE CALLS, UM, OR GO THROUGH THE PRIORITIES AND JUST A MINUTE, BUT PRIORITY THREE IS WHERE LIFE OR PROPERTY IS NOT AT RISK AND AN IMMEDIATE RESPONSE IS NOT REQUIRED.
UM, AND THIS ACCOUNTS FOR 51% OF TOTAL CALLS, 65% OF ALL CALLS FOR SERVICE ARE DISPATCHED FOR 35% ARE OFFICER INITIATED.
I THINK THIS IS AN IMPORTANT CLARIFICATION BECAUSE AS WE'RE TALKING ABOUT THIS DATA, WE'RE LOOKING AT CALLS FOR SERVICE, NOT JUST, UH, NINE ONE ONE CALLS, THE NINE 11 CALLS WOULD BE REPRESENTED BY THOSE CALLS THAT ARE DISPATCHED.
WHEN WE LOOK AT THE TOP INITIAL CALL PROBLEM BY VOLUME FOR THOSE DISPATCH CALLS, WE'RE LOOKING AT DISTURBANCE, OTHER ALARM BURGLAR, CHECK WELFARE, URGENT, SUSPICIOUS PERSON, VOC VIOLATION, WHICH IS ANY CITY ORDINANCE VIOLATION THAT REQUIRES A LAW ENFORCEMENT RESPONSE.
UM, AND THIS IS SORT OF THINKING ABOUT THIS INITIAL CALL PROBLEM AS THE INFORMATION IS COMING IN THROUGH THE COMMUNITY MEMBERS, UM, AND, AND HOW THAT'S GETTING CATEGORIZED THE STAT.
I CANNOT TELL YOU THE LIVED EXPERIENCE OF THOSE CALLS EITHER FROM THE POINT OF VIEW OF THE COMMUNITY MEMBER OR THE CALL TAKER.
AND SO THAT'S SOMETHING THAT WE MAY WISH TO DIVE DEEPER INTO IN FUTURE SESSIONS, TOP INITIAL CALL PROBLEM CATEGORY FOR OFFICER INITIATED CALLS OUR TRAFFIC STOP ONSITE INCIDENT, CHECKING AREA, SPECIAL ASSIGNMENT, AND DIRECTED PATROL.
THIS IS THE DASHBOARD THAT IS REALLY GENERALLY LOOKING AT THREE AND A HALF YEARS OF CALLS FOR SERVICE.
AND THIS IS WHERE YOU CAN SEE POPPING OUT IN THE, IN THE UPPER LEFT HAND.
PART OF THE SCREEN THAT A LARGE VOLUME OF CALLS ARE IN PRIORITY THREE.
SO THE PRIORITY DEFINITIONS, IF WE'RE STARTING AT ZERO THAT'S WHERE SOMETHING IS IN PROGRESS, AND EVERYONE IS ON THE SCENE, IT'S YOUR MOST URGENT CALL FOR SERVICE, A PRIORITY ONE, UH, PERHAPS SOMETHING JUST OCCURRED AND PEOPLE MAY BE ON THE SCENE.
UH, BUT IT'S STYLED DOWN JUST A LITTLE BIT FROM PRIORITY.
ZERO PRIORITY TWO IS IN PROGRESS.
THERE WAS MINIMAL OR NO IMMEDIATE THREATS, WHEREAS PRIORITY THREE IS LIFE OR PROPERTY IS NOT AT RISK.
AND AN IMMEDIATE RESPONSE IS NOT REQUIRED.
PRIORITY FOUR IS WHERE, UH, THE POLICE ARE NOT REQUIRED, BUT DOCUMENTATION IS, UH, YOU CAN SEE IN THE NUMBERS IN THE TOP LEFT HAND SCREEN, BUT THE NUMBERS OF CALLS FOR SERVICE AND THREE AND A HALF YEARS OF PRIORITY FOR VERY LOW.
SO WE HAVE ADMITTED THEM FROM THE DASHBOARD VISUALIZATIONS, UM, OVER IN THE BOTTOM RIGHT HAND CORNER OF THE SCREEN.
YOU CAN SEE A TIME SPENT ANALYSIS, WHICH WE'VE BROKEN OUT INTO TWO PARTS.
THE AVERAGE RESPONSE TIME IS TRADITIONALLY HOW WE THINK OF OUR PERFORMANCE MEASURES FOR NINE 11 CALLS FOR SERVICE.
THAT'S THE INITIAL CALL TIME TO THE TIME THE PRIMARY OFFICER ARRIVES ON THE SCENE, WHEREAS THE BOTTOM, UH, AVERAGE TIME ON SCENE IS ALL OF THE POLICE OFFICERS PRIMARY AND BACKUP HOW LONG THEY'VE SPENT ON SCENE.
AND THIS IS ACCORDING TO THE DIFFERENT, UM, SORT OF PRIORITY DEFINITIONS.
THIS TIME SPENT ANALYSIS AS AN AVERAGE, HOWEVER, AND AS WE DUG THROUGH THE DATA
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AVERAGES, DON'T TELL YOU A LOT ABOUT HOW MUCH TIME OFFICERS ARE SPENDING ON VARIOUS THINGS, BECAUSE THE WIDE RANGE OF DISTRIBUTION IS VERY GREAT.SO IF YOU CLICK ON THE NEXT SLIDE ALSO, UM, A DASHBOARD THAT REALLY DIGS INTO HOW OFFICERS SPEND THEIR TIME.
UM, WE LOOKED AT THE RANGE OF POLICE OFFICERS ASSIGNED TO BY CALL.
SOMETIMES THERE'S A SINGLE OFFICER, BUT OTHER TIMES THERE ARE MULTIPLE BACKUP OFFICERS.
AND SO FOR THIS COUNTER CALLS, YOU CAN SEE, YOU KNOW, UH, 742,000 HAD ONE RESPONSE, UH, 607,000 HAD TWO OFFICERS, THREE OFFICERS, FOUR OFFICERS, AND SO FORTH.
UM, YOU CAN ALSO DIG INTO THAT DATA BY PRIORITY CALL.
UM, YOU CAN LOOK AT THE AVERAGE RESPONSE TIME BY RANGE OF OFFICERS.
SO IF WE THINK ABOUT A SINGLE OFFICER, TWO, THREE OR FOUR, SORT OF THINKING ABOUT BANDS OF SOME INCIDENTS HAD FIVE OR EIGHT OFFICERS, OTHERS HAD EIGHT PLUS OFFICERS.
UM, THIS CAN GIVE YOU A SENSE OF THE AVERAGE RESPONSE TIME.
AND THEN DOWN AT THE BOTTOM, THIS IS THE DISTRIBUTION, AND RIGHT HERE IS A SCREENSHOT OF THE DASHBOARD, BUT THE WEEK IS IN THE BOTTOM CORNER.
SO IF YOU WERE TO LINK OVER TO IT, WHICH YOU DON'T HAVE TO DO RIGHT NOW, BUT, UM, ANYBODY CAN TAKE THIS LINK AND GO LOOK AT THIS DASHBOARD AND SEE SORT OF WHERE'S THE MEDIAN, UH, TIME ON SCENE FOR THE DIFFERENT, UM, UH, INCIDENTS WHERE WE MIGHT HAVE MORE THAN ONE OFFICER UP IN THE TOP RIGHT HAND CORNER.
YOU CAN LOOK AT IT BY TYPE OF INITIAL CALL PROBLEM.
SO REALLY WE'VE GIVEN YOU THE ABILITY TO, TO DIG INTO THIS DATA IN A NUMBER OF DIFFERENT WAYS, AND THIS DASHBOARD IS RESPONSIVE.
SO IF YOU WANTED TO CLICK INTO, YOU KNOW, TRAFFIC STOP, OR YOU WANTED TO CLICK INTO NO REPORT, OTHER PIECES OF THE DASHBOARD WOULD CHANGE NEXT SIDE.
IN THE TOP INSIGHTS, WE MENTIONED THAT, UH, AROUND 65% OF CALLS WERE DISPATCHED VERSUS 35% OFFICER INITIATED.
THIS IS THE DASHBOARD WHERE YOU CAN DIG INTO THREE AND A HALF YEARS WORTH OF CALLS FOR SERVICE DATA AND SEE THE DIFFERENT PATTERNS.
AND WE MENTIONED THAT THERE WERE DIFFERENT INITIAL CALL PROBLEMS, WHETHER DISPATCHED OR OFFICER INITIATED AGAIN, THIS DASHBOARD IS RESPONSIVE.
UM, IF YOU WERE TO CLICK ON DISPATCH CALLS, THE ENTIRE DASHBOARD WOULD TURN BLUE AND YOU WOULD SEE THE RESPONSES INFORMATION, INCLUDING THE AVERAGE TIME SPENT.
WE WANTED TO GIVE A SENSE OF THAT CALL PROBLEM TRANSFORMATION.
AND HERE'S WHERE WE START TO LEAD INTO WHERE THOSE AREAS OF FURTHER INQUIRY, WHERE THIS DATA CAN POTENTIALLY BE USEFUL FOR A CO-CREATED RE-IMAGINING PUBLIC SAFETY PROCESS.
WHEN WE LOOK AT DISTURBANCE OTHER EARTH, WHICH WAS ONE OF THE TOP INITIAL CALL PROBLEM CATEGORIES FOR DISPATCH CALLS, 49% OF THOSE CALLS WERE UPDATED.
AND THIS WORD CLOUD GIVES YOU A SENSE OF VOLUME AND MAGNITUDE, AS WELL AS THE LONG TAIL OF TYPES OF CALLS THAT THEY WERE UPDATED TO.
SO PERHAPS THE CALLER, YOU KNOW, INITIALLY SAID, UM, THERE'S SOMETHING GOING ON.
UM, AND EITHER THAT CALL ESCALATED DEESCALATED OR THE TRUE NATURE OF THAT INCIDENT BECAME KNOWN AS WE WERE WORKING THROUGH THE STATE OF LIEUTENANT MURPHY, UH, UH, WHO WAS HELPING US NOTED FOR INSTANCE, THE OTHER DAY THERE WAS A CALL PROBLEM.
OTHER, UH, SOMEONE SAID THAT THEIR, THEIR BOYFRIEND WAS, WAS MAKING A SCENE IN A RESTAURANT.
UM, AND LATER THAT SCENE, UH, AS HE EXITED AND WENT TO HIS CAR, TURNED INTO A SUICIDE.
SO WE CANNOT KNOW HOW THESE CALLS WILL TRANSFORM, BUT LET'S RESPECTIVELY.
WE CAN LOOK AT THE DATA AND WE CAN SAY, WHAT WERE THE PATTERNS IN OUR COMMUNITY AND FOR, UH, FOR THE THREE AND A HALF YEAR DATA SET, FAMILY DISTURBANCE, CRIMINAL TRESPASS ASSAULT WITH INJURY WHERE SOME OF THE LARGER CALL TRANSFORMATIONS THAT HAPPENED.
NEXT SLIDE, 29% OF SUSPICIOUS PERSON CALL PROBLEM CATEGORIES WERE UPDATED TO THESE KINDS OF CALL PROBLEMS, SUSPICIOUS VEHICLE ASSIST, COMPLAINTANT, CRIMINAL TRESPASS.
AGAIN, IF WE WANTED TO DIG FURTHER IN, WE WOULD GRAB SOME PARAMETERS OF THE DATA AND WE WOULD DO A DEEPER DIVE TO UNDERSTAND THE TRUE NATURE OF SOME OF THESE CATEGORIES AND HOW THEY MIGHT LEND THEMSELVES TO A RE-IMAGINING PROCESS.
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SLIDE, 55% OF CHECK WELFARE, URGENT CALLS WERE UPDATED TO THESE CATEGORIES.EDP INTERVENTION IS EMOTIONALLY DISTURBED PERSON, UH, EMERGENCY DETENTION, UH, DCS PERSON ASSISTS EMS, UM, WHERE SOME OF THE, THE CALL PROBLEM CATEGORIES.
THIS IS THE UPDATED DASHBOARD WITH MENTAL HEALTH CALLS.
UM, YOU MAY RECALL FROM OUR LAST PRESENTATION WHERE WE ONLY HAD ONE MONTH OF DATA.
NOW WE HAVE SIX MONTHS OF DATA.
WHEREAS ALL OF THE OTHER DASHBOARDS ARE THREE AND A HALF YEARS.
THE MENTAL HEALTH DIVERSION REALLY STARTED IN EARNEST AT THE BEGINNING OF THIS CALENDAR YEAR.
THE NUMBERS HERE ARE RELATIVELY SMALL IN THE GRAND SCHEME.
10% OF ALL CALLS WERE FLAGGED OVER THE PAST SIX MONTHS IS HAVING A MENTAL HEALTH COMPONENT.
UM, BUT I WOULD ALSO JUST HONOR THAT THIS PROGRAM IS JUST GETTING STARTED AND AS THE PROGRAM GOES ON, UM, WE'LL BE ABLE TO ADD MORE, UH, INITIAL CALL PROBLEM CATEGORIES TO BE SCREENED FOR POTENTIAL MENTAL HEALTH FLAGS.
UM, UM, THIS IS, UH, AN EXAMPLE, UH, COUNCIL MEMBER PLAN AGAIN, WHERE I WOULD LIKE TO CLICK ON THE LINK TO GO TO THE DASHBOARD.
SO HERE, IF GO TO THE COUNTS OF CALLS, UM, BY THE INITIAL PROBLEM CATEGORY, ONE OF THE KEY AREAS OF INTEREST IS WHEN WE TALK ABOUT DIVERSION OF CALLS, UM, IF YOU SCROLL, UH, INTO THAT LITTLE TOP QUADRANT WHERE YOU HAVE THE CALL PROBLEMS AND IT STARTS WITH CHECK WELFARE URGENT, IF YOU PUT YOUR CURSOR IN THERE AND SCROLL DOWN A LITTLE BIT, YOU'LL COME DOWN TO ONE PRETTY SHORTLY, AND IT'LL SAY, CCD COUNSELOR, UM, MIGHT BE UP JUST A LITTLE BIT MORE.
I THINK IT'S IN THE IT'S IN THE 300 RANGE.
CCD COUNSELOR IS A TRUE DIVERSION PROBLEM CATEGORY.
THESE 328, UM, OFFICER INITIATED, UM, C 328 MENTAL HEALTH CALLS WENT TO A COUNSELOR.
AND THIS IS AN EXAMPLE WHERE WE REALLY HAVE TO UNDERSTAND ADMINISTRATIVELY HAS A SET OF WORKS IN ORDER TO PULL OUT THE MEASUREMENT OF, OF A TRUE DIVERSION.
UM, BUT AS YOU GO THROUGH THIS DASHBOARD, YOU CAN SEE THE TYPES OF INITIAL CALL PROBLEM CATEGORIES, UM, THAT ARE BEING, THAT ARE BEING ADDRESSED AS WELL AS THE TIME ON SCENE, THE RANGE OF OFFICERS.
UM, AND YOU CAN SEE A RELATIVELY STABLE CALL VOLUME MONTH OVER MONTH.
WE CAN GO BACK TO THE SITE PRESENTATION FOR A MOMENT.
AND THEN I THINK WE'RE ABOUT READY TO, TO OPEN UP FOR QUESTIONS AND CONVERSATION.
WE OUT OF THE INITIAL DEEP DIVE INTO THREE AND A HALF YEARS WORTH OF CALLS FOR SERVICE DATA, WE SEE SOME KEY AREAS OF OPPORTUNITY.
WE CAN DEEP DIVE INTO SPECIFIC INITIAL AND UPDATED CALL PROBLEMS. UM, ALTERNATIVELY, WE CAN GO BACK IN THE OTHER DIRECTION AS JONATHAN HAD MENTIONED, AND WE CAN LOOK AT THE RMS DATA AND WORK BACKWARDS AND SAY, HOW DID THIS CALL STARTS, YOU KNOW, START WITH THE ENDING AND FIGURE OUT HOW IT STARTED, UM, EITHER WAY, STARTING WITH THE CALLS AND WORKING THROUGH THE SYSTEM OR STARTING WITH THE END AND SEEING HOW THEY STARTED THAT DEEP DIVE, UH, CAN LOOK DIFFERENTLY BY DIFFERENT TYPES OF INQUIRIES.
IF WE WERE TO DO A DEEP DIVE INCREASE, THE TRAFFIC STOPS THAT WOULD LOOK VERY DIFFERENT THAN A DEEP DIVE INTO DISTURBANCE, OTHER CALLS, UH, BY DEEP DIVING INTO THE DATA, WE CAN INFORM A PILOT OF ALTERNATE RESPONSES, NOT UNLIKE THE, A LOT OF THE KEY WORK THAT HAS ALREADY BEEN DONE WITH THE MENTAL HEALTH FLAG.
AND THEN WE NEED TO BE ABLE TO STRENGTHEN OUR DATA COLLECTION AND ANALYSIS.
UM, BUT WE WILL KNOW THAT THERE ARE KEY CHALLENGES, UM, IN, IN UNDERTAKING, UH, WHICH, WHICH UNDERLIES A REAL CHANGE MANAGEMENT PROCESS THAT, BUT ULTIMATELY RIGHT, JONATHAN IS HERE AS THE CHIEF APD DATA OFFICER.
THERE ARE OTHER DASHBOARDS WHERE YOU CAN JUST DIVE INTO INITIAL CALL PROBLEM CATEGORY OR FAR FALSE ALARM INDICATORS.
UM, WE SORT OF INDICATED WHAT WE SAID WE WOULD DO ON AUGUST 6TH.
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ARE WE TODAY IN TERMS OF WHAT WE'VE ACHIEVED AND WHERE WOULD WE STILL LIKE TO GO WITH OUR ANALYSIS? UM, WE NEED TO DO MORE OF CLEANING THE LOCATION BASED DATA.UM, ONCE WE DO THAT, WE CAN LOOK AT GENTRIFICATION MAPS AND SORT OF A CALL FOR SERVICE CORRELATION THAT MAYBE HAPPENS OVER TIME.
UH, WE WANT TO DO JOURNEY MAPS.
UH, WHAT IS THE DAY IN THE LIFE OF AN OFFICER RESPONDING TO CALLS? WHAT DOES THAT LOOK LIKE? UM, AND WE STILL WANT TO HAVE A CONVERSATION ABOUT NOT JUST HOW TO REPRESENT THIS DATA IN A DASHBOARD ON TABLEAU, BUT HOW DO WE HAVE AN OPEN DATA? UM, YOU KNOW, SAN ANTONIO AND DALLAS HAVE DIFFERENT WAYS THAT THEY REPRESENT THIS DATA AND IT OPENS OUT A FORMAT AND WE CAN HAVE THAT CONVERSATION HERE IN AUSTIN AS WELL.
SO WITH THAT, I BELIEVE THAT, UM, OVER FOR QUESTIONS AND ANY COMMENTARY, UH, ON, ON THIS DATA AND THE NEXT STEP, THANK YOU, CARRIE.
UM, NEARLY FASCINATING INFORMATION, UH, IN THIS DEEPER DIVE.
AND I'M GLAD TO SEE THAT FIRST MONTH OF WORK OR THAT FIRST MONTH ANALYSIS THAT YOU DID REALLY EXPAND INTO SOMETHING REALLY, REALLY SUBSTANTIVE.
UM, IF THERE ARE QUESTIONS FOR CARRIE THAT YOU WANT ME TO REFERENCE AND KEEP THE SLIDES UP, MAYBE WE DO THOSE FIRST.
UM, OR IF THERE'S ANY OTHER QUESTIONS I CAN PULL THE SLIDES DOWN WHERE YOU CAN HAVE A BETTER SEEING EACH OTHER.
YOU WANT TO HAVE QUESTIONS FOR, FOR STAFF.
AND I DON'T THINK I NEED A SLIDES FOR, FOR THIS PART.
UM, FIRST OF ALL, THIS IS REALLY HELPFUL AND, UH, AND MORE COMPREHENSIVE, UH, WHILE BEING DEEP, BUT ALSO EX LIKE SELF-EXPLANATORY IN MANY WAYS.
I KNOW THAT I DIDN'T WORD THAT, UH, AS NICELY AS YOUR PRESENTATION IS, BUT IT'S JUST A REALLY GOOD JOB.
UM, AND I'M GLAD THAT WILL KEEP EVOLVING.
SO THERE'S A LOT THERE, AND I THINK THERE'S A LOT THAT, THAT MAPS OUT THAT WE CAN WORK ON IN THE FUTURE.
UM, THERE ARE TWO AREAS THAT YOU IDENTIFIED IN YOUR NEXT STEPS THAT ARE AREAS THAT WE'VE BEEN TALKING ABOUT TO OUR LONG TIME THOUGH, BECAUSE THEY STICK OUT, UM, AROUND, UH, BURGLAR ALARMS AND MENTAL HEALTH CALLS.
UM, IT SEEMS LIKE YOU'RE GONNA DO CONTINUE WORK IN THOSE TWO AREAS.
I KNOW THAT THERE'S A LOT OF AREAS YOU'VE IDENTIFIED THAT WE'RE GOING TO HAVE WORK WITH.
AND WE HAD IMAGINED TASKFORCE IN THIS COMMITTEE MOVING FORWARD ON THOSE TWO, SINCE IT SEEMS LIKE YOU'VE ALREADY REALLY STARTED TO DIG IN, WHAT ARE YOU LEARNING FROM THIS CONTINUED ANALYSIS THAT WE SHOULD KNOW ABOUT? UM, OR WHAT IDEAS ARE YOU STARTING TO HAVE MAYBE ALONGSIDE TALKING TO OTHER PEOPLE ABOUT THOSE TWO BIG PIECES OF, OF CALLS, WHERE WE MIGHT BE THINKING ABOUT DOING THINGS DIFFERENTLY.
I THINK FOR THAT, UM, FOR THE BURGLAR ALARMS, IT MIGHT BE USEFUL TO BRING IN CHIEF OF STAFF, TREY GAY AND FOR THE MENTAL HEALTH, UH, UM, PROGRAM, HOW THAT DIVERSION IS GOING.
UM, I BELIEVE LIEUTENANT, UH, KEN MURPHY, UH, CAN, CAN SPEAK TO SOME OF THAT ONGOING WORK AND CARRY ONE.
THEN I ABSOLUTELY WANT THEM TO SPEAK TO THAT, I GUESS, FROM THE DATA, WHAT ARE WE LEARNING THAT IS NEW, THAT IS NEW, THAT MIGHT HELP US INFORM THOSE CONVERSATIONS WITH INTEGRAL CARE AND THE POLICE DEPARTMENT AND ALL THE PEOPLE IMPLEMENTING THAT JUST FROM THE NOW THAT YOU'VE LOOKED AT THIS SO MUCH MORE CAREFULLY WITH WHAT IS, WHAT'S STICKING OUT TO YOU ON THE SITE, ALTHOUGH ON THE MENTAL HEALTH CALLS WOULD STICKING OUT TO ME, AND WE'VE HAD A CONVERSATION WITH BJ FROM THE MEDICINE WHO WAS, UM, THE, THE INITIAL, UH, REPORT THAT YOU ALL RECEIVE IN 2019.
AND THE CATEGORIZATION IS A BIT OF A CHALLENGE.
UM, WHEN YOU LOOK AT, UH, SOME OF THE CATEGORIZATIONS AND MENTAL HEALTH CALLS, YOU MIGHT SEE, UM, NO OR UNKNOWN MENTAL HEALTH CALLS, WELL, TO ME, NO, OR UNKNOWN ARE TWO DIFFERENT CATEGORIES, BUT THEY'VE BEEN LUMPED INTO THE SAME CATEGORY, WHICH, WHICH MAKES UNDERSTANDING, LIKE, IF I KNOW THAT THERE IS ABSOLUTELY NO MENTAL HEALTH, UH, FLAG, THEN I WOULD SAY NO, BUT IF I'M NOT SURE I MIGHT SAY UNKNOWN, UH, THAT'S AN EXAMPLE OF, OF WHERE THE CATEGORIZATION, UM, CAN BE A BIT OF A, OF A CHALLENGE.
AND IT SORT OF SPEAKS TO HOW SOME OF OUR DATA IS CREATED ADMINISTRATIVELY.
MAYBE NOT NECESSARILY WITH ANALYSIS IN MIND, UM, KNOWING HOW TO HUNT FOR THE, THE CCD COUNSELOR TO SAY, THIS IS A ONE, 100% TRIED AND TRUE DIVERSION.
UM, I WOULDN'T HAVE NECESSARILY LOOKED IN THAT AREA IN ORDER TO FIND THAT DATA SIGNAL.
UM, SO THINKING ABOUT WHEN WE DO A DIVERSION PROGRAM, HOW
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IS IT THAT WE'RE CATEGORIZING IT SO THAT WE CAN MEASURE IT SO THAT WE CAN UNDERSTAND OUR PROGRESS? UM, I THINK IT'S GONNA BE REALLY IMPORTANT GOING FORWARD.AND THAT'S ONE OF THE TAKEAWAYS THAT I HAVE HERE, UM, IN TERMS OF BURGLAR ALARMS. UM, ONE OF THE THINGS WE'RE WAITING TO DO IS CLEAN UP THE LOCATION BASED DATA, UH, SO THAT WE MAKE SURE THAT WE'RE, WE'RE BEING ACCURATE WHEN WE, UH, PRESENT OUR FINDINGS TO, UH, BUT WE'RE LOOKING AT PERHAPS DOING AT LEAST AN INITIAL CURSORY COUNT, UH, SIMILAR TO HOW WE DID THE TIME SPENT ANALYSIS, WHERE WE'RE LIKE, HERE'S THE VOLUME.
UM, YOU KNOW, WE'RE A REPEAT LONGITUDE AND LATITUDE IS, IS, IS HAPPENING, UM, WHERE WE CAN SEE PERHAPS A CURVE.
LIKE IF WE HAVE THIS INFORMATION WHERE AFTER THREE FALSE ALARMS, YOU HAVE A FEE TO PAY, WE COULD HOPEFULLY THEN LOOK INTO THE DATA TO SAY, WELL, WHAT'S THE DISTRIBUTION OF CALLS.
UM, ARE WE SEEING A LARGE DISTRIBUTION AT THREE OR AT FOUR CALLS? ARE WE SEEING IT DROP OFF? UM, YOU KNOW, AND WE CAN START TO THEN GO IN AND ASSESS HOW THAT FEE PROGRAM IS, IS WORKING IN ORDER TO PREVENT FALSE ALARMS, BUT WITHOUT REALLY HAVING CLEANED THE, THE LOCATION SORT OF DATA, UH, I WOULDN'T, I WOULD BE WORRIED THAT WE WEREN'T GIVING YOU ACCURATE INFORMATION.
UM, SO THAT'S THE NEXT STEP ON THAT? AND ON THE FALSE ALARMS WE TALKED ONCE BEFORE ABOUT, AND I FORGET IF YOU WERE HERE FOR THAT OR NOT ABOUT SEEING A RESIDENTIAL VERSUS COMMERCIAL ALARMS, BECAUSE THOSE ARE PRETTY DIFFERENT SYSTEMS AND NOT, AND THEN FIGURING OUT WHAT PERCENTAGE IS FALSE IN EITHER CASE, JUST BECAUSE THOSE THEY'RE KIND OF DIFFERENT THINGS.
IS THAT SOMETHING THAT YOU'VE BEEN ABLE TO THERE ARE GOING TO BE A WAY FOR US TO ACTUALLY LOOK AT THAT, OR IS THAT WE HAVE TO PULL DATA FROM A DIFFERENT SYSTEM, YOU KNOW, TO LOOK AT THE COMMERCIAL PROPERTIES.
UM, SO I THINK PART OF THE KEY THERE IS CLEANING UP THE LOCATION BASED DATA AND THEN COMPARING IT TO A PERMITTING SYSTEM WHERE WE CAN BE SURE THAT WE'RE, WE'RE COMPARING THE ADDRESSES AND IT'S A COMMERCIAL PROPERTY.
BUT THOSE ARE THOSE A HUNDRED THOUSAND OR 90,000 OR SO THAT YOU SHOWED THOSE ARE COMMERCIAL AND RESIDENTIAL COMBINED.
THAT IS CORRECT, BUT IT ALL CALLS IT JUST BE USEFUL TO KNOW IF, IF THEY'RE MORE FALSE IN ONE CATEGORY THAN ANOTHER COMMERCIAL, 30% OF THEM ARE RESIDENTIAL.
MY APOLOGIES FOR NOT BEING ABLE TO ANSWER THAT FOR YOU THIS TIME AROUND, IT'S LITERALLY JUST A LEVEL OF EFFORT AND DATA CLEANING PROBLEMS FOR US.
UM, BUT I PROMISE YOU, WE'RE NOT GOING TO FORGET.
AND I MENTIONED IT TO YOU CAUSE I FORGOT IF I HAD SENT IT TO YOU OR TO SOMEONE OR TO SOMEONE ELSE.
AND OF COURSE I'M HAPPY TO HAVE APD OR WHOEVER ELSE SPEAK TO THIS, BUT MY QUESTIONS WERE REALLY ABOUT THE DATA.
UM, AND SO, SO OF COURSE, GPA, IF ANYBODY ELSE WANTS TO PIPE UP, YOU CAN.
BUT, UM, BUT I FEEL LIKE I HAD MY QUESTIONS ANSWERED HERE.
SO I'M TRYING TO FIND A SLIDE NUMBER NOW.
UM, I THINK IT'S LIKE, UM, 14, I WANT TO SAY WHERE YOU HAVE THE CIRCLE WITH THE OFFICER INITIATED CALLS OF 35%.
SO I WAS INTRIGUED BY THE COUNT OF CALLS BY PRIORITY BY THAT COLOR.
SO IT LOOKS LIKE, UM, UM, ALMOST ALL OF OUR OFFICER INITIATED ONES ARE PRIORITY THREE CALLS.
UM, AND THAT'S JUST REALLY INTERESTING.
AND, UM, OBVIOUSLY, YOU KNOW, THERE MAY BE SOME WAY TO MANAGE HOW THEY'RE SPENDING THEIR TIME, IF WE NEED TO GET TO THE, THE PRIORITY ONE ZERO ONE AND TWO.
AND I'M JUST TRYING TO UNDERSTAND THIS MAYBE STANDARD, UM, WITHIN THE POLICE PROTOCOLS.
UM, BUT THAT DATA JUST REALLY SPEAKS TO ME.
I'M JUST WONDERING WHAT, WHAT WE COULD DIVE DOWN INTO THERE, UM, TO UNDERSTAND BETTER, UM, THE OFFICER INITIATED CALLS AND THE CHOICES THAT ARE BEING MADE AND THIS PARTICULARLY INTERESTING TO ME, BECAUSE IT LOOKS LIKE THE OFFICER INITIATED AND CONSIDERED PRIORITY THREE.
AND THAT'S ONE OF THE THINGS THAT I HEAR ALL THE TIME FROM MY CONSTITUENTS THAT THEY WANT MORE OF.
SO I'M JUST A LITTLE, I JUST LOVE TO KNOW WHAT ELSE WE CAN SAY ABOUT THAT FROM THIS DATA.
AND, UM, I'D LIKE TO PERHAPS TURN IT OVER TO JONATHAN OR LIEUTENANT MURPHY, BUT FROM MY PERSPECTIVE, UH, LOOKING AT THIS DATA IT'S,
[00:55:01]
THIS IS HOW THE CALLS GET STARTED.UM, AND THE NATURE OF, UM, HOW CALLS GET STARTED BY THE COMMUNITY MEMBERS OR BY OFFICERS.
YOU CAN ALSO SEE THE PATTERNS WHERE, UM, TRAFFIC STOPS ON SITE INCIDENTS, AND YOU'RE JUST LOOKING DOWN CHECKING AREAS, SPECIAL ASSIGNMENT, UH, THOSE HAVE HIGHER VOLUME OF OFFICER INITIATION.
UH, WHEREAS WHAT THE COMMUNITY IS CALLING ABOUT IS, YOU KNOW, DISTURBANCE, OTHER ALARM BURGLAR, CHECK WELFARE, SUSPICIOUS PERSON CODE VIOLATIONS, UH, THAT REQUIRE A LAW ENFORCEMENT RESPONSE, UH, TRESPASS ORIGIN.
AND I THINK THAT WHEN YOU LOOK AT THIS DASHBOARD, IT'S REALLY WHAT IS THE NATURE AND CHARACTERISTIC OF EACH TYPE OF CALL.
LIKE IF, IF YOU WANT TO GET INTO THE PROCESS AND CERTAINLY, UM, LIEUTENANT MURPHY, UM, OR CHIEF OF STAFF, TREY GAY CAN TELL YOU HOW DO THESE THINGS KICK OFF AND HOW DO ASSIGNMENTS GET MADE? THAT'S NOT REALLY SORT OF HOW THE DASHBOARD WORKS.
IT'S REALLY MORE OF A RETROSPECTIVE ON WHAT HAPPENED.
WHAT ARE THE VOLUMES, HOW WERE THEY, HOW WERE THE CALLS CONCLUDED? UM, WHAT'S IT LOOK LIKE BY SECTOR? UM, SO FOR EXAMPLE, AND WHEN YOU, WHEN YOU CLICK ON THE LINK TO THIS, YOU CAN ACTUALLY, UM, AND PERHAPS YEAH, CONSTANTLY FIGHTING AGAINST SQUARES, IT'S WORTH DOING THAT.
YOU CAN SEE HOW THINGS CHANGE, CHANGE.
SO IF I WERE TO CLICK ON OFFICER INITIATED, UM, THE WHOLE DASHBOARD CHANGE, IT IS JUST TO SHOW YOU EXACTLY THOSE TREND LINES.
UM, OR IF I, IF YOU WANT TO GO BACK TO NORMAL, JUST CLICK ON OFFICER INITIATED AGAIN, AND THE DASHBOARD WE SET.
UM, IF YOU WERE TO CLICK ON SAY THE GEORGE SECTOR, UH, DOWN BELOW, YOU'LL START TO SEE CHANGES IN THE CATEGORIES OF CALLS, SURGE OF COURSES, THE DOWNTOWN AREA.
I KNEW GOING TO SEE A REALLY DIFFERENT, UM, SORT OF FINGERPRINT, IF YOU WILL, OF THE TYPES OF, OF CALLS THAT ARE HAPPENING THERE.
UM, IF YOU CLICK ON GEORGE AGAIN, IT'LL RESET, IT'LL RESET TO NORMAL.
UM, IF YOU WANT TO KNOW, UM, SORT OF WHAT ARE THE KINDS OF CALLS THAT ARE GETTING A REPORT WRITTEN, YOU COULD CLICK ON REPORT WRITTEN AND THEN THE DASHBOARD WILL CHANGE AGAIN.
AND SO I THINK IT'S REALLY IMPORTANT TO THINK OF THIS DASHBOARD AS A RETROSPECTIVE OF WHAT HAPPENED RATHER THAN SOMETHING PRESCRIPTIVE OF WHAT IS HAPPENING, UM, IN ORDER TO THINK ABOUT THOSE VOLUMES OR THOSE PATTERNS, UM, OF, OF WHAT'S HAPPENING.
AND THEN IF YOU HAVE A QUESTION, IF YOU'RE LIKE, WHY IS IT TELL ME MORE ABOUT, YOU KNOW, UH, THERE'S 41,000 CALLS THAT ARE DISTURBANCE OTHER, THAT HAVE A REPORT WRITTEN ABOUT THEM.
I'D LIKE TO KNOW ABOUT THAT SUBSET OF WHAT PATTERNS ARE GOING ON THERE, THAT'S THE KIND OF LINE OF INQUIRY THAT WE CAN TAKE FROM HERE, UM, AND START TO DIG INTO WITH JONATHAN'S HELP AND LIEUTENANT MURPHY'S HELP TO PROVIDE ANY INSIGHTS THAT ARE HELPFUL TO THINK ABOUT, UM, YOU KNOW, HOW WE MAY WISH TO DO THINGS DIFFERENTLY.
SO WHEN THERE'S A NO REPORT WRITTEN, AND THIS MAY BE MORE FOR PD, WHAT DOES THAT MEAN? CAUSE IT'S NO MORE THAN HALF THE CALLS.
IT LOOKS LIKE WHERE THAN HALF THE CALLS FOR OFFICER INITIATED, UM, HAVE NO REPORT CLOSE TO THAT ALSO FOR THE OTHER, AND I'LL CALL ATTENTION TO THE APPENDIX BECAUSE I HAD ALL OF THESE VERY SAME QUESTIONS.
UM, THERE'S A LOT OF LINGO HERE, UM, ON SLIDE 28 AND 29, WELL, 27 SLIDE, 27 LISTS, ALL OF THE DEFINITIONS OF THE DIFFERENT DISPOSITIONS, 28, UH, SAYS, HEY, YOU KNOW WHAT TRIGGERS A REQUIREMENT FOR A REPORT TO BE WRITTEN? AND 29 SAYS, UH, WHAT ARE THE DIFFERENT REASONS AN INCIDENT MIGHT NOT REQUIRE A REPORT TO BE WRITTEN.
UM, AND SO WE CAN GO IN AND LEARN A LITTLE BIT MORE, UM, ABOUT, ABOUT THAT.
SO ONE OF THE THINGS THAT WE TRIED TO DO, CAUSE I KNOW THIS IS A QUESTION THAT WE ALL HAVE IS, DOES REPORT MEAN THAT THERE WAS A CRIMINAL OFFENSE AND OUR DATA DOESN'T LINK UP VERY WELL? I THINK WE MENTIONED THAT WE HAVE THE RECORDS MANAGEMENT SYSTEM.
WE HAVE THE CAD SYSTEM COMPUTERATED DISPATCH, AND WE'RE TRYING TO TAKE THE MASTER INCIDENT NUMBER AND LINK THE TWO TOGETHER TO SAY, WHAT DOES THIS TELL US? AND THEN THE MASTER INCIDENT NUMBERS WEREN'T QUITE LINKING UP FOR US.
SO WE HAVE TO DO SOME TRANSFORMATION ON THAT.
BUT WE, WE FOUND, YOU KNOW, A REASON TO BELIEVE THAT NOT ALL REPORT WRITTEN EQUALS A CRIMINAL OFFENSE AND SOME OF THE REPORT NOT WRITTEN WAS REPRESENTED IN THE CRIME
[01:00:01]
DATA.SO WE KNOW THERE'S SOME VARIABILITY THERE AND WE HAVEN'T FINISHED ANSWERING WHAT THAT LOOKS LIKE.
UM, BUT THAT'S SORT OF PART OF, OF THE NEXT STEP OF SAYING, WHEN WE START TO UNDERSTAND HOW THESE CALLS ARE TRANSFORMING, WE, WE DON'T HAVE THE FULL UNDERSTANDING OF HOW IT TRACES TO AN OUTCOME, BUT THAT'S WHERE JONATHAN WAS SUGGESTING WE CAN START BACKWARDS WITH THE RMS AND UNDERSTAND HOW THINGS START.
UM, BUT I THINK THERE'S A, THERE'S A REASONABLE PROXY THAT IF A REPORT IS WRITTEN THAT THERE WAS SOMETHING SUSPECTED ABOUT A CRIMINAL OFFENSE, BUT YOU CAN ALSO SEE THAT CRASHES INVOLVING BICYCLISTS OR SOMETHING ELSE TO GET A REPORT WRITTEN ABOUT THEM.
SO PERHAPS, UM, JONATHAN OR, OR LIEUTENANT MURPHY MIGHT WANT TO SAY MORE ABOUT THAT.
I WOULD JUST SAY, UH, GENERALLY, AND, AND, YOU KNOW, YOU, YOU STARTED WITH A VERY IMPORTANT POINT, UM, THAT LOOKING AT TRAFFIC ENFORCEMENT AND I THINK CARRIE HAS TRIED TO MAKE THE POINT THAT, YOU KNOW, THE DISPATCH DATA REALLY SHOWS YOU WHAT'S COMING IN, RIGHT.
WHAT'S COMING IN VIA THE NINE 11 SYSTEM.
AND, AND THE OFFICER INITIATED IS, IS, UM, IT'S SORT OF AN ENTIRELY DIFFERENT SET OF DATA.
UM, BUT WE MIGHT WANT TO LINK THIS TO A, UM, A HIGHER LEVEL OF DISCUSSION ABOUT THE VARIOUS ROLES THAT THE POLICE DEPARTMENT PLAYS.
AND SO WE MIGHT THINK ABOUT THIS, UM, I MIGHT KIND OF GENERALLY CATEGORIZE IT AS THERE'S RESPONSE.
AND SO THAT'S WHAT WOULD BE THE DISPATCH CALLS AND IN THAT OTHER AREA, THE OFFICER INITIATED YOU'D HAVE, UM, A COUPLE OF DIFFERENT THINGS LIKE TRAFFIC, AND THEN THE OTHER PART THAT YOU WOULD PROBABLY PUT IN THERE GENERICALLY WOULD BE SOMETHING LIKE PATROL, RIGHT? SO SOMETHING THAT WOULD BE ENCOUNTERED ON PATROL AND, AND AS YOU THINK ABOUT REINVISIONING ENVISIONING PUBLIC SAFETY, UM, I THINK THE DATA HELPS TO THE EXTENT THAT THEY HELP YOU UNDERSTAND THE MAGNITUDE OF EACH OF THESE ACTIVITIES.
AND SO, UM, YOU KNOW, AS YOU TALK ABOUT TRAFFIC ENFORCEMENT BEING, UM, YOU KNOW, IMPORTANT TO YOUR CONSTITUENTS, UM, YEAH.
ALSO BEING, YOU KNOW, A LOWER PRIORITY AS FAR AS RESPONSE IS, UM, THAT'S BECAUSE WE REALLY SHOULD THINK ABOUT, UM, RESPONSE PATROL AND TRAFFIC ENFORCEMENT HAS SORT OF THREE VERY DIFFERENT FUNCTIONS.
UM, AND SO IT CAN BE KIND OF HELPFUL TO ORGANIZE IT, KIND OF THINKING ALONG THOSE LINES, UM, OFFICER INITIATED DOESN'T, UH, IN AND OF ITSELF GIVE YOU THAT KIND OF BREAKDOWN, BUT YOU GET SOME SENSE THAT BY LOOKING AT THE OFFICER INITIATED, UH, IF YOU SUBSET TO THAT, BY CLICKING ON OFFICER INITIATED CALLS DURING THE SCREEN ORANGE, UM, AND THEN YOU CAN SEE ON THE LEFT HAND SIDE OF THE DASHBOARD, THE NUMBER THAT OUR TRAFFIC STOPS, WE CAN SEE THE REST OF THE CATEGORIES THAT ARE THERE.
UM, AND THAT KIND OF HELPS YOU TO BREAK DOWN, BUT IT IS IMPORTANT TO RECOGNIZE THAT AS JERRY SAID, YOU KNOW, THIS IS KIND OF A PICTURE OF, IT'S KIND OF A SNAPSHOT.
IT GIVES YOU SOME SENSE OF HOW THINGS ARE STARTING.
UM, AND YET AT THE SAME TIME, IT'S ALSO IMPORTANT TO THINK ABOUT IT, YOU KNOW, CONCEPTUALLY AS WHAT THE FUNCTIONS OF POLICING, YOU KNOW, ARE, AND THAT MIGHT HELP WITH THE DISCUSSION ABOUT WHAT THEY SHOULD BE.
UM, SO THIS DOESN'T, IF I'M UNDERSTANDING CORRECTLY, THIS DOESN'T HELP ME.
IF I'M TRYING TO FIGURE OUT IF IT SHOULD HAVE BEEN DISPATCHED TO POLICE IN THE FIRST PLACE, MAYBE IT SHOULD'VE GONE TO EMS, MAYBE IT SHOULD'VE GONE TO FIRE.
MAYBE IT SHOULD HAVE JUST GONE TO, I DON'T KNOW IF WE CAN JUST SEND IT TO MENTAL HEALTH.
THIS IS ONLY GOING TO TELL ME WHAT WENT TO POLICE OR WHAT WAS INITIATED BY POLICE.
IT'S NOT GOING TO HELP ME UNDERSTAND UNLESS WE DO A DEEPER DIVE INTO THIS PARTICULAR ISSUES TO UNDERSTAND IF THERE ARE CERTAIN THINGS THAT COULD BE REROUTED ELSEWHERE.
IS THAT CORRECT? THIS IS NOT TELLING ME ANYTHING ABOUT EMS OR NINE ONE, ONE, OR IF SOMETHING THAT ROUTED TO THE WRONG BUCKET BEYOND THAT IT'S IN THE POLICE BUCKET THAT CORRECT? YEAH.
THAT'S UM, AND IT KIND OF SPEAKS TO, YOU KNOW WHAT I MEAN, BECAUSE THIS IS SORT OF WHAT'S HAPPENING IN THE CADILLAC RACING SIDE.
UM, AND THAT DISCUSSION, WHICH IS, YOU KNOW, A VERY IMPORTANT DISCUSSION ABOUT WHAT ARE THE CALLS COMING IN AND PERHAPS WHICH ONES COULD BE, COULD BE REROUTED OR, OR HANDLED DIFFERENTLY.
UM, YOU KNOW, THE, IT POINTS TO, UM, SOMETHING THAT I THINK CARING AND TRY TO ILLUSTRATE EARLIER, WHICH IS THAT THE VARIOUS CATEGORIES THAT HAVE INFORMATION, UM, THAT YOU SEE, UH, AMONG THAT INITIAL INFORMATION SET, UM, THEY'RE, THEY'RE NOT TOTALLY EXHAUSTIVE.
[01:05:01]
CAPTURE EVERY POSSIBILITY.UM, THEY'RE NOT MUTUALLY EXCLUSIVE.
SO AS YOU CAN SEE WHAT THE WORD CLOUDS VERY MANY TIMES AT CALDWELL COME INTO SOMETHING SEEMINGLY VERY DIFFERENT AND YET ULTIMATELY IT TURNED OUT TO BE THE SAME THING.
AND SO, UM, YOU KNOW, WE CAN LOOK AT THE KIND OF INITIAL INCIDENT TYPE INFORMATION AMONG THESE CALLS THAT ARE COMING TO A DEPARTMENT.
UM, AND WE CAN, TO THE EXTENT POSSIBLE WITH THE DATA SYSTEMS, LOOK AT WHAT THOSE ULTIMATELY TURNED OUT TO BE AND WHAT THE ACTUAL OUTCOME OF THAT.
WELL, I SUPPOSE THERE A CITATION, WAS THERE AN ARREST WAS THERE, THEY CAN GIVE US SOME MORE CONTEXT ABOUT WHAT HAPPENED.
UM, AND, AND THAT'S SOMETHING THAT, BUT IT IS IMPORTANT TO NOTE THAT THIS IS NOT GETTING A PICTURE OF, UH, OUTSIDE OF, IN THE MENTAL HEALTH FLAG CALLS, THOSE THAT ARE THE 384 CALLS THAT ARE GETTING THE DIVERSION OF THE PROGRAM.
UM, THIS ISN'T GETTING A SENSE OF, OF WHAT WOULD HAVE HAPPENED, HAD THESE BEEN ROUTED AND ELSEWHERE.
UM, AND IT CAN BE DIFFICULT TO KNOW.
UM, ONE OF THE THINGS WE HOPE TO DO WITH IN FLORIDA, IT'S ON OUR LIST TO FOLLOW UP ON, UM, IS TO SHARE WITH YOU A BOOK PRESENTATION ON KIND OF THE DAY IN THE LIFE OF AN OFFICER TO GIVE YOU A SENSE OF WHAT DOES IT MEAN WHEN THERE'S NOT A REPORT? WHAT DOES IT MEAN THAT THERE WAS NO CITATION, NO ARREST.
CAUSE VERY OFTEN THAT DOESN'T NECESSARILY MEAN THAT THE, UM, THAT THE RESPONSE, UH, WASN'T ULTIMATELY PART OF THE SOLUTION TO THE INCIDENT THAT ENTERED THE COLUMN VERSUS COUNCIL MEMBERS.
KEN MURPHY HERE, IF I MAY JUMP IN, I CAN EXPLAIN A LITTLE BIT MORE ABOUT THE ROUTING.
SO WHEN A PERSON CALLS NINE 11, THE FIRST QUESTION ASKED IS, DO YOU NEED POLICE, FIRE, EMS? AND PRETTY SOON WE'LL HAVE THE FOURTH TIER, WHICH IS MENTAL HEALTH SERVICES.
SO IF THE CALLER SAYS, I NEED EMS IT'S WE AUTOMATICALLY, UM, CONFERENCE IN THE EMS, DISPATCHER, AND, AND OR THE FIRE DISPATCHER, THEY SAY FIRE, IF THEY DID SAY THEY DON'T KNOW, THEN WE CONTINUE WITH A LINE OF QUESTIONING TO TRY TO FIGURE OUT WHAT THAT ACTUALLY IS, WHAT SERVICES THEY ACTUALLY NEED.
AND IF IT GOES ON AND, AND, UH, SAY, SAY WE'RE DISPATCHING OFFICERS, BUT THEN THINGS CHANGE.
THEN WE CAN STILL CONFERENCE IN EMS. SO ALL OF THE CALLS YOU WERE SEEING, UH, REFERENCED IN THE DASHBOARDS, THEY'RE ALL POLICE CALLS.
THEY'RE THOSE DO NOT INCLUDE FIRE OR EMS BECAUSE THEY HAVE A DIFFERENT DATA SET.
WE'RE ALL IN THE SAME CAB, BUT WE HAVE SILOED DATA SETS.
SO THIS IS ALL POLICE, UM, COUNCIL MEMBER ALTERED.
IS THAT CLEAR UP HERE? QUESTION ABOUT, YES.
THEN I'LL ALSO WANT TO JUMP INTO THE, THE CATEGORY OR THE PRIORITY THREE CALLS.
AND ESPECIALLY THE OFFICER INITIATED CALLS, BECAUSE WHEN WE TALK ABOUT OFFERS, OFFICER INITIATED, THERE IS NO RESPONSE BECAUSE THE OFFICER SEE SOMETHING AND THEY INITIATE THE CALL LIKE A TRAFFIC STOP OR A SUBJECT STOP.
SO WHEN WE TALK ABOUT OFFICER INITIATED, IT'S WHAT THE OFFICERS ARE SEEING WHEN THEY'RE OUT THERE ON PATROL.
AND THEY'RE CALLING IN AND ASKING A CALL TO BE MADE FOR IT.
NOW, A VAST MAJORITY OF THOSE PARODY, THREE CALLS WHEN WE TALK ABOUT SPECIAL ASSIGNMENT, AND BECAUSE THERE WAS A LARGE NUMBER OF SPECIAL ASSIGNMENT UNTIL RECENTLY, UM, A YEAR AGO, SPECIAL ASSIGNMENT MEANT SECONDARY EMPLOYMENT.
WHEN OFFICERS WERE WORKING A SECONDARY JOB AS SECURITY SOMEWHERE, EITHER FOR CAPITAL METRO OR, UM, THEY WERE WORKING A UT GAME, OR THEY WERE WORKING, UM, ONE OF OUR FESTIVALS IN TOWN BECAUSE EVERY OFFICER HAS TO LOG ON WHEN THEY'RE WORKING A SECONDARY EMPLOYMENT JOB, IT FELL UNDER THE SPECIAL ASSIGNMENT CATEGORIES A YEAR AGO, WE SEPARATED A MOUNTAIN.
NOW WE HAVE A SECONDARY EMPLOYMENT AND A SPECIAL ASSIGNMENT.
MEANING NOW THE SPECIAL ASSIGNMENT IS ONLY IF THEY'RE, IF THEY'RE ASKED TO DO SOMETHING, UH, SPECIAL ON PATROL, INSTEAD OF JUST REGULAR PATROL AND RESPONDING TO CALLS, THEY NEED TO FOCUS ON ONE AREA, MAYBE A HOTSPOT WHERE A CRIME CRIME HAS BEEN OCCURRING AND THEY'RE UNDER A SPECIAL ASSIGNMENT.
SO THAT'S WHAT WE CONSIDER A SPECIAL ASSIGNMENT.
UM, ALSO THERE'S A HIGH VOLUME OF THOSE PARTY, THREE CALLS, WHICH ARE DIRECTED PATROLS, WHICH AGAIN, FOCUSES IN ON HOTSPOTS WHERE, UM, OUR ANALYSTS SAY, HEY, WE'RE HAVING A SPIKE IN BURGLARY OF VEHICLES IN THIS AREA, OR WE'RE HAVING A SPIKE OF BURGLARY OF NON-RESIDENTS IN THIS AREA.
OFFICERS WILL PUT THEMSELVES OUT ON A DIRECTOR PATROL IN THE AREA WHEN THEY'RE NOT RESPONDING TO CALLS TO CHECK, TO CHECK THOSE AREAS AND DO A HIGH VISIBILITY PATROL.
DOES THAT HELP CLEAN UP SOME OF THE PRIORITY THREE CALLS AND WHY THERE ARE SO MANY, SO MUCH GOOD INFORMATION IN THIS, IN THIS DASHBOARD? I JUST WANT TO KEEP CLICKING AROUND AND FINDING THE MIDDLE TO ASK ABOUT,
[01:10:01]
UM, YOU KNOW, I, I, THE, THE OFFICER INITIATED STUFF IS SO INTERESTING, CAUSE IT REALLY DOES GET INTO TO, TO A LEVEL OF DETAIL ON THE JOB ITSELF THAT IS VERY HARD TO REPRESENT IN THE DATA.UM, AND SO THAT MIGHT BE AN INTERESTING CONVERSATION, CHIEF GAY, YOU AND I, OUR CHIEF MANLEY, WHATEVER KINDA THINK ABOUT HOW TO, HOW TO, HOW TO TALK THROUGH WHAT THAT REALLY MEANS SO THAT WE CAN, WE CAN BETTER UNDERSTAND AND WHAT I WOULD HATE FOR US, YOU KNOW, LIKE THERE'S NO REPORT THING BEING REDUCED DOWN TO THERE WASN'T A CRIME WHEN WE'RE HEARING.
AND WE'VE CERTAINLY, AS A COUNCIL SAID, YOU KNOW, SOMETIMES YOU DON'T HAVE TO CRIMINALIZE PEOPLE, BUT THE RESPONSE WAS STILL NEEDED.
AND SO, YOU KNOW, THERE'S A LOT OF DETAIL AND NUANCE IN THERE.
UM, ONE THAT, THAT I WANTED TO ASK ABOUT WAS, UM, WHEN YOU WERE ON THE OFFICER INITIATED THIS CATEGORY OF ONSITE INCIDENT, DO WE, DO WE KNOW WHAT THAT MEANS? NO, SORRY.
IF IT'S IN THE PRESENTATION AND I MISSED IT, COUNCIL MEMBER, LIEUTENANT MURPHY HERE AGAIN, ONSITE INCIDENT IS SIMPLY MEANS, UM, WHEN AN OFFICER SEES SOMETHING AND THEY CALL IT, CALL IT IN OVER THE RADIO AND ESSA DISTRESSORS CREATE A CALL FOR SERVICE.
MOST OF THE TIME, THE DISPATCH WILL PUT THEM OUT AS AN ONSITE INCIDENT BECAUSE THEY DON'T KNOW WHAT IT IS YET UNTIL THE OFFICER CLARIFIES AND GETS OUT AND FIGURES OUT WHAT'S GOING ON IN THE SCENE.
SO HE MAY SEE TWO PEOPLE ARGUING AND HE'LL KILL, SAY, PUT ME ON AN ONSITE AT THIS LOCATION.
AND UNTIL HE GETS OUT AND ACTUALLY INVESTIGATES, WHAT'S GOING ON, IT MAY, IT MAY BE A FAMILY DISTURBANCE.
AND THEN THE CALL WILL CHANGE TO A FAMILY DISTURBANCE.
AND MAYBE A REPORT WAS WRITTEN, MAYBE A REPORT WAS NOT WRITTEN.
UM, HOWEVER, YOU KNOW, UM, BY POLICY, IF IT'S FAMILY DISTURBANCE, THEY SHOULD WRITE A REPORT.
UM, YOU KNOW, SO, UH, AND, AND AGAIN, GOING BACK TO REPORTS, NO REPORT, DOESN'T ALWAYS MEAN THAT SOMETHING WASN'T DOCUMENTED BECAUSE WHAT, WE'RE NOT CAPTURING IN THE NO REPORTS, OUR CITATIONS, WE'RE NOT CAPTURING CRASH REPORTS IN THE NO REPORTS AND WE'RE NOT CAPTURING FIELD OBSERVATIONS.
SO, WHICH IS ALSO INCLUDED IN, IN OUR RMS SYSTEMS. SO THAT MAKES SENSE.
WHEN YOU DIG INTO THE DATA AND YOU SEE THAT GEORGE HAS BY FAR THE MOST OF THESE ONSITE INCIDENTS WHERE YOU MIGHT EXPECT A MORE DENSITY OF PEOPLE WAVING DOWN OFFICERS AND ASKING FOR ENGAGEMENT, CORRECT? YES, SIR.
EVERY OTHER PART OF TOWN THAT'S, YOU KNOW, FRANKLY, A LOT MORE SPREAD OUT AND PEOPLE HAVE MORE DISTANCE BETWEEN EACH OTHER.
YOU'RE NOT REALLY GETTING WEIGHED DOWN AS MUCH, CORRECT.
LIKE YOU SAID, THAT'S WHY WE SEE A HIGH COUNT OF ONSITE INCIDENTS BECAUSE WE HAVE A HIGHER DENSITY OF POLICE OFFICERS IN A SMALLER AREA.
AND HISTORICALLY BEFORE COVEN, A LOT OF THINGS HAPPENED DOWNTOWN ON THURSDAY, FRIDAY AND SATURDAY NIGHTS.
SO THERE WERE A LOT OF ONSITE INCIDENTS BY THE OFFICERS PATROLLING ON BIKE AND HORSE AND BANANA AND FLIP PATROL.
YOU SEE THE OPPOSITE ISSUE TO TAKE A REAL, REAL BIG SPIKE RATA LIKE 11 O'CLOCK.
THAT'S USUALLY DOWNTOWN WHEN WE SEE THE SPIKE IN CALLS AND, YOU KNOW, YOU HAVE, YOU HAVE FIGHTS, YOU HAVE LITTLE VERBAL DISTURBANCES GOING ON BETWEEN 11 AND 2:30 AM IS WHERE WE SEE THE SPIKE IN THE DOWNTOWN AREA OF ONSITE INCIDENTS PRIOR PRE COVEN.
IT'S ALMOST INTERESTING THAT THE SPIKE HAPPENS MORE AT 11 AND LESS THAN ONE.
AND YOU JUST THINK ABOUT HOW, I MEAN, IT'S SUCH AN INTERESTING LITTLE DATA POINT TO SEE THEM ON THE CHART.
UH, I READ QUESTIONS YOU MADE CHAIRMAN, BUT IS THERE A LINK TO THAT SITE AND IS THE PRESENTATION IN BACK? I DIDN'T SEE IT IN BACKUP.
I DON'T THINK CARRIE THAT WE PUT IT IN BACK UP YET, BUT I JUST SENT IT TO, UM, KATIE POWERS EARLIER TODAY.
SO IT SHOULD BE ARRIVING THERE.
AND THE, UM, THE PRESENTATION HAS THE LINK.
SO AT EVERY SLIDE WE SEE A DESPERATE, THERE'S A LINK DIRECTLY THAT DASHBOARD.
AND THEN SOME OF THOSE TOP PROBLEM CATEGORIES ARE ALSO DEFINED IN THE APPENDIX.
I THINK I GRABBED LIKE THE TOP 30 OR 40 CALL PROBLEM CATEGORIES AND PROVIDED THE DEFINITION BACK THERE.
SO, UM, A LOT OF THAT IS ISN'T THERE.
AND DEPUTY CITY MANAGER, IT MIGHT BE VALUABLE TO HAVE THESE LINKS ON THE NEW REIMAGINING PUBLIC SAFETY PAGES THAT OUR STAFF HAS CREATED.
WE PLAN TO DO THAT AND TO SEND IT TO THE TASK FORCE DIRECTLY.
ONE FINAL THING THAT I MIGHT NOTE TOO IS, UM, WHEN IT COMES TO REALLY DIGGING INTO SOME OF THESE CALLS, WE, WE DO HAVE SOME REALLY INNOVATIVE OFFICERS THAT HAVE CREATED, UM, COMMUNITY OBSERVATION
[01:15:01]
OR CRITICAL OBSERVATION OF POLICING COMMUNITY IT'S CALLED COCO PACK.UM, THERE WAS A PRESENTATION GIVEN, I THINK THAT THE PUBLIC SAFETY COMMISSION BACK IN BEFORE COVID NUMBER FOUR TIMES, NOT THAT LONG AGO, BUT FOREVER AGO, UM, WHERE THEY WOULD TAKE THESE CALLS FOR SERVICE AND THEY WOULD ANALYZE THEM BY THE TRIGGER THAT WAS PRESENT, TRYING TO LOOK FOR A ROOT CAUSE, UM, TO TRY TO CALL UPON A MORE SUSTAINABLE RESPONSE.
UM, THAT INITIATIVE GOT OUT TO TWO DIFFERENT POLICE SECTORS.
IT WASN'T A, IT DOESN'T HAVE A LOT OF DATA ASSOCIATED WITH IT, BUT, UM, AS A LOT OF FOLKS HAVE EXPLAINED TO ME, YOU KNOW, IF A GUN IS PRESENT, IF A MENTAL ILLNESSES PRESENT, UM, ALCOHOL IS PRESENT, LIKE THERE'S DIFFERENT TRIGGERS THAT ARE HAPPENING, UM, IN A PARTICULAR SCENE.
AND THEN THEY COULD KEEP TRACK OF THOSE TRIGGERS AND TRY TO GET UNDERNEATH SOME OF THE TRENDS THAT THEY WERE SEEING.
UM, WE HOPE TO DIG A LITTLE BIT DEEPER INTO THAT INITIATIVE TO SEE WHAT WE CAN LEARN FROM THEIR EXPERIENCES, TRYING TO DO THAT TO EVEN BETTER UNDERSTAND, UH, SOME OF THESE TREND LINES THAT WE'RE SEEING IN THE CALLS FOR SERVICE DATA.
I'LL BE GLAD TO GET THIS UP ON THE CITY SIDE TOO.
WHO'S ABOUT TO SAY BEFORE, THERE'S SUCH DENSITY OF DATA THAT, THAT A LITTLE BIT OF COMMUNITY CROWDSOURCING CAN BE, CAN BE USEFUL TOO.
NOW I WANT TO, I WANT TO THANK YOU ALL BEFORE WE CLOSED, BECAUSE WE WENT SO DEEP INTO THINGS.
IT SEEMS LIKE A LOT OF THE FOCUS AND CONVERSATION WE'VE HAD RECENTLY, THOUGH, IT ALSO IS VALIDATED BY SOME OF THIS, BECAUSE OF COURSE WE DO GET IMPORTANT PHONE CALLS ABOUT ASSAULTS OR ARMED ROBBERIES, BUT I WANT TO JUST REITERATE THIS BECAUSE A LOT OF FOLKS WATCHING PROBABLY DON'T HAVE THE MAIN SCREEN UP IN BASICALLY WITH THE FRONT OF THE DASHBOARD, SEEMS TO SHOW IS THAT TWO THIRDS OF THE CALLS OR IF THE POLICE AND MAJORITY OF POLICE TIME GOES TO GO INTO RESPONDING TO NINE 11 CALLS OF WHICH THE BIG THREE, UM, THE TOP THREE ARE DISTURBANCES, WHICH YOU SAID MOST LIKELY LATER GET CODED AS, AS FAMILY.
UM, UH, AS FAMILY INCIDENTS, UH, FAMILY VIOLENCE, OTHER FAMILY, INTERPERSONAL DISTURBANCE, UH, SECOND BURGLAR ALARMS, AND THEN THIRD, UH, WELFARE CALLS THAT MORE OFTEN THAN NOT ARE THEN LATER CODED AS HAVING TO DO WITH EMOTIONAL DISTRESS OR MENTAL HEALTH.
SO THOSE THREE AREAS OF, OF BURGLAR ALARMS, MENTAL HEALTH, UH, AND FAMILY VIOLENCE ISSUES SEEM TO BE THE, THE MAIN THINGS, DRIVING THE THINGS THAT POLICE ARE SPENDING MOST OF THEIR TIME ON WHEN THEY'RE GETTING DISPATCHED TO CALLS.
AND THEN ON THE OFFICER INITIATED SIDE, UM, WHICH IS A SMALLER PORTION OF THEIR TIME.
UH, THE NUMBER ONE THING IS, IS TRAFFIC STOPS, WHICH WE'RE ALL TALKING ABOUT AND THINKING ABOUT.
AND THEN SECOND TO THAT IS THOSE, THOSE INCIDENTS OF CATCHING THINGS, AS YOU, AS YOU GO ON PATROL, UM, WHICH SEEMS TO MOST HEAVILY BE HAPPENING IN DOWNTOWN.
SO THAT SEEMS TO ME TO BE LIKE THE KIND OF OVERARCHING STUFF, WHICH SENDS SIGNALS THAT I THINK A LOT OF WHAT THIS COMMITTEE AND COUNCIL ARE LOOKING AT IS ON THE RIGHT TRACK OF REALLY TRYING TO FOCUS ON THOSE REALLY BIG DRIVERS OF POLICE TIME.
THAT'S NEVER TURBO THAT INTO YOUR HAND UP NEAR YOUR VIDEO KEEPS COMING IN AND OUT FOR A WHILE.
SO I THOUGHT THAT WAS HELPFUL.
I CAN'T CONTROL IT FOR SOME REASON.
I'M FREEZING, BUT THANK YOU FOR RECOGNIZING, UM, SO I'M REALLY JUST LOOKING AT THIS FOR THE FIRST TIME.
I THINK IT WAS MAILED OUT, BUT NOT, UH, I THINK IT WAS, FOR SOME REASON I WAS NOT ON THE MAILING LIST THIS MORNING.
UH, AND I, SO I HAVEN'T HAD A CHANCE TO REALLY DIG INTO THE STAT.
I WANT TO THANK YOU ALL FOR IT.
I THINK THIS IS AN EXTREMELY USEFUL ANALYSIS AND I, I ALSO DON'T WANT THE MOMENT TO PASS WITHOUT REALLY THINKING OUR DISPATCHERS.
UM, I KNOW PROBABLY SOME OF MY COLLEAGUES HAVE DONE THIS AS WELL, BUT I'VE HAD AN OPPORTUNITY TO GO AND SEE THE NINE 11 CALL CENTER.
AND IT'S JUST PRETTY EXTRAORDINARY AND THE LEVEL OF, OF FOCUS AND, UM, EXPERIENCE AND JUST, UM, ABILITY TO MANAGE A VERY STRESSFUL SITUATION THAT ALL OF OUR CALL TAPERS BOTH ON NINE 11 AND 31, ONE, UM, ARE, ARE BALANCING IN THE COURSE OF THEIR WORK IS JUST EXTRAORDINARY.
THANK YOU TO ALL OF OUR CITY EMPLOYEES WHO DO THOSE JOBS, THOSE REALLY IMPORTANT JOBS.
UM, CARRIE, I HAD A COUPLE OF QUESTIONS FOR YOU.
AND THEN I THINK I HAVE ONE FOR OUR POLICE DEPARTMENT AS WE LOOK AT WHERE ARE YOU ABLE TO MAKE ANY WELL, I'M NOT SURE WHO THIS QUESTION IS FOR, YOU KNOW, AS I LOOK AT THE NUMBER OF REPORTS AND REALLY TRYING TO UNDERSTAND THAT SITUATION WHERE REPORTS WERE NOT RE TO THOSE OF YOU WHO I'VE EMPHASIZED, BUT THAT DOESN'T NECESSARILY MEAN IT WASN'T RECORDED IN SOME WAY, BECAUSE THERE THERE'S OTHER CATEGORIES WHERE, WHERE A CITATION MIGHT'VE BEEN
[01:20:01]
WRITTEN OR A CRASH REPORT MIGHT'VE BEEN WRITTEN, BUT NOT NECESSARILY A FULL REPORT.ARE THERE OTHER TIMES WHERE ESPECIALLY DOWNTOWN WHERE OFFICERS MIGHT BE GOING FROM ONE FROM ONE SITUATION TO ANOTHER SITUATION, TO ANOTHER SITUATION THAT COULD ALSO ACCOUNT FOR THERE BEING A LACK OF, OF A FULL REPORT WRITTEN.
AND I GUESS THAT'S A QUESTION FOR THE POLICE DEPARTMENT, BUT I THINK THAT'S A QUESTION FOR THE TEAM.
I GUESS I'D BE INTERESTED TO KNOW WHETHER THERE WAS ANY GEOGRAPHIC, UM, THE EXTENT TO WHICH GEOGRAPHIC THAT YOU COULD SEE GEOGRAPHIC TRENDS WITH REGARDS TO WHERE I SEE MY UNDERSTANDING, BUT THEN I THINK IT'S A, PERHAPS WE KIND TENANT MURPHY TO MAKE SURE I'M SAYING THIS CORRECTLY, UM, OFFICERS, UH, IF THEY HAVE TO FILL OUT A REPORT, THEY HAVE TO FILL OUT A REPORT.
IF THEY CAN DO IT IN THE MOMENT, THEY'LL DO IT IN THE MOMENT.
UM, BUT MAYBE THEY HAVE TO GO FROM INCIDENT TO INCIDENT INCIDENT, AND MAYBE THEY DON'T GET TO THE REPORT UNTIL A LATER TIME.
UM, INCIDENTALLY, THIS CAN ALSO RELATE TO A VARIATION IN THE TIME SPENT ON SCENE.
THEY WEREN'T ABLE TO, TO CLOCK OUT, UM, AND THEY, AND THEN THEY CLOCKED OUT AFTER THEY FINISHED THE REPORT, UM, THAT CAN INTRODUCE SOME VARIABILITY.
UH, BUT MY UNDERSTANDING IS IF A REPORT HAS TO BE FILED, A REPORT WILL BE FILED.
IF IT CAN'T BE FILED IN THE EXACT MOMENT, IT WILL BE FILED AFTERWARDS.
UM, IS THAT, DID I DO, DID I DO THAT RIGHT? LIEUTENANT MURPHY? YES.
UM, ACCORDING TO POLICY OR IF A REPORT NEEDS TO BE WRITTEN, IT MUST BE WRITTEN BEFORE THE END OF THE OFFICER'S SHIFT.
SO THEY MAY JUMP FROM CALL TO CALL, UH, OR, YOU KNOW, A PRIMARY INTO A BACKUP SITUATION AND ESPECIALLY DOWNTOWN.
UM, HOWEVER, THE, THE REPORTS ARE WRITTEN BEFORE THE END OF THEIR SHIFT.
BUT AS, AS CURIOUS, THAT IT COULD INTRODUCE SOME VARIABILITY IN TERMS OF HOW MUCH THAT GETS REFLECTED, THAT SCENARIO GETS REFLECTED IN TERMS OF HOW MUCH TIME ON THE SCENE IS REGISTERED.
IS THAT CORRECT? YES, MA'AM, THAT IS CORRECT.
AND THEN I THINK YOU WOULD, YOU OR ONE OF YOUR COLLEAGUES WOULD BE THE RIGHT PERSON TO HELP US UNDERSTAND OR HELPING UNDERSTAND WHAT THE CYST COMPLAINANT, WHAT ARE THE RANGE OF THINGS THAT WOULD FALL WITHIN THAT? I NOTICED THAT COMING UP AS A, AS A LARGER, UM, WHERE THAT REPEATS ITSELF IN THE ROADMAPPING.
I WONDERED IF YOU COULD GIVE US SOME EXAMPLES OF THE RANGE OF THINGS FROM, FROM ACROSS THE SEVERITY SPECTRUM ASSIST COMPLAINT.
MA'AM ASSIST COMPLAINANTS ARE NORMALLY VERY LOW ON THE, ON, ON THE, UH, SEVERITY SCALE, IF YOU WILL.
UM, IT CAN RANGE FROM ANYTHING FROM ASSISTING A PERSON TO A MOTORIST, UH, AN OFFICER SITTING IN MOTORS, CHANGING A TIRE, UM, AN OFFICER BEING WAVED DOWN TO PROVIDE DIRECTIONS OR INFORMATION.
UM, SO THERE'S, THERE'S A, THERE'S A WIDE RANGE AND RIGHT OFF THE TOP OF MY HEAD, I CAN'T THINK OF ANY MORE THAN THOSE, UM, THOSE EXAMPLES.
HOWEVER, IT'S SOMETHING WHERE A REPORT DOES NOT NEED TO BE WRITTEN IN.
IT DOESN'T NECESSARILY FALL INTO ANY, UH, ANY OF OUR OTHER CAD TITLE CODES, IF YOU WILL.
AND SO, AND ACTUALLY JUST A COUPLE OF DAYS AGO, HAD THE EXPERIENCE OF DRIVING BEHIND AN OFFICER WHO ARE DRIVING BEHIND A SCENE WHERE AN OFFICER WAS DOING JUST THAT CHANGING A TIRE, HELPING SOMEBODY CHANGE A TIRE ON LAMAR.
WHAT I'M REALLY NOTING THOUGH IS ON PAGE 16, IT SAYS 29% OF SUSPICIOUS PERSON INCIDENTS WERE UPDATED TO REFLECT ASSIST COMPLAINANT.
SO THAT'S, THAT'S ONE OF THE REASONS I ASKED THAT QUESTION.
IT SEEMS TO ME THAT THERE PEOPLE ARE, IF PEOPLE ARE CALLING ABOUT A SUSPICIOUS PERSON OR PEOPLE ARE BEING DISPATCHED, OFFICERS ARE BEING DISPATCHED BECAUSE OF A CALL ABOUT A SUSPICIOUS PERSON.
WHAT DOES THAT MEAN WHEN THEY'RE RECLASSIFIED OR CLASSIFIED AS SYSTEM COMPLAINANT? SO YOU MAY, YOU KNOW, BUT THAT JUST FAIRS SOME OR IN FRONT OF THAT.
AND MAYBE NOT NECESSARILY RIGHT NOW.
YES, MA'AM, IT'S IT BE REALLY DIFFICULT TO TELL WITHOUT DIVING INTO DOING A DEEP DIVE INTO EACH CALL, IT WAS A SUSPICIOUS PERSON.
AND THEN LATER CHANGED TO AN ASSIST COMPLAINANT.
UM, YOU KNOW, HOWEVER, THROUGHOUT OFF THE TOP OF MY HEAD, I CAN THINK OF AN EXAMPLE.
MAYBE SOMEONE SEES IN THEIR NEIGHBORHOOD, A, A VEHICLE DRIVING AROUND, OR SOMEBODY STANDING IN A, IN, IN THEIR NEIGHBORHOOD.
AND THEY CALLED AND WE TITLE IT A SUSPICIOUS PERSON BECAUSE WE DON'T KNOW WHAT'S GOING ON YET.
AND THE, AND THE CALLER ACTUALLY SAYS, THIS PERSON IS SUSPICIOUS.
AND WELL, WHY IS THIS SUSPICIOUS WHILE WE HAVEN'T SEEN HERE BEFORE IN THE NEIGHBORHOOD AND THEY'RE JUST DRIVING AROUND OR, OR THEY'RE WALKING AROUND, UH, AND THEN OFFICERS GET ON SCENE AND THEY'RE LOOKING FOR SOMEONE OR THEY'RE LOST, YOU KNOW? AND SO
[01:25:01]
THEN THEY GIVE THE OFFICER PROVIDES DIRECTION AND THEN WE CHANGE IT TO AN ASSIST COMPLAINANT FROM A SPECIFIC SUSPICIOUS PERSON.THANK YOU FOR TALKING ME THROUGH SOME OF THOSE SCENARIOS MIGHT BE, UM, IN 17, ONE OF THE THINGS THAT I'M, ESPECIALLY AS WE TRY TO MAKE SENSE OF SOME OF THE BROADER TRENDS, I WANTED TO ASK A COUPLE DETAILED QUESTIONS ABOUT THIS, THIS ISSUE THAT 55% OF CHILD WELFARE URGENT CALLS WERE UPDATED TO BE, UM, EDP, EDP, INVENTION INTERVENTION, OR EMERGENCY DETENTION.
TO WHAT EXTENT, WHAT EXTENT DOES SOME OF THIS DATA REFLECT OVERLAP? I'M JUST STRUCK BY THE FACT THAT SOME ARE UPDATED TO BE EMOTION, EMOTIONALLY DISTURBED PERSON VERSUS EMOTIONALLY DISTURBED PERSON INTERVENTION VERSUS EMERGENCY DETENTION, WHICH I UNDERSTAND IS THAT A CLASSIFICATION ALL THE TIME, BUT ARE WE, IS IT POSSIBLE THAT SOME OF THIS DATA IS ALSO OVERLAPPING WITH OTHER CATEGORIES? IN OTHER WORDS, A SIMILAR MIGHT BE CLASSIFIED AS ONE AS, AS AN INTERVENTION VERSUS JUST DDP.
MA'AM YOU WERE, YOU WERE CORRECTLY.
THAT ATTENTION IS ONE OF A ALONE BECAUSE THAT'S WHEN THE OFFICERS TAKE, TAKE SOMEONE INTO CUSTODY FOR THEIR OWN PROTECTION.
UM, HOWEVER, WHICH THERE ARE VERY FEW PROFESSIONALS WHO ARE UNDER STATE LAW ABLE TO DO STAMPING ONE OF THOSE TWO CATEGORIES.
HOWEVER, JUST, JUST THE EDP TITLE CODE AND THE EDP INTERVENTION.
IT COULD BE ONE IN THE SAME, UH, DEPENDING ON, YOU KNOW, SO IT'S WORTH, DIDN'T TAKE SOMEONE INTO CUSTODY YET.
AND SO WHEN ONE OFFICER, MAY TYLER ADP THE INTERVENTION, ONE OFFICER MAY TITLE IT, IT JUST EMOTIONALLY DISTURBED PERSON.
SO, SO IT COULD BE ONE IN THE SAME.
AND THAT KIND OF SEGUES INTO, I JUST WANTED TO LET EVERYONE KNOW ALL THE COUNCIL MEMBERS KNOW THE SNAPSHOT YOU SAW FOR OUR CCD COUNSELOR, UM, ON, ON THE SCREEN AND THE, AND THE NUMBERS YOU SAW.
REMEMBER, THAT'S JUST A SNAPSHOT IN TIME OF THE FIRST SIX MONTHS OF THE PROGRAM.
UM, SINCE THEN, JUST, JUST TODAY, WE HAVE HAD OVER 800 DIVERSIONS.
SO IT'S A FAR CRY FROM THE 300 WE SAW IN JUNE BECAUSE THAT'S JUNE IS WHEN WE REALLY STARTED ESCALATE THE PROGRAM.
AND WE INCLUDED THE TITLE CODES OF CHECK WELFARE AND CHECK WELFARE URGENT AS POSSIBLE DIVERSIONS INSTEAD OF SENDING OFFICERS.
AND SO WE'VE SEEN A SIGNIFICANT INCREASE.
AND, UH, IN AUGUST WE ACTUALLY HIT OUR BENCHMARK, WHICH WAS 200 DIVERSIONS.
UM, FOR THE MONTH, WE ACTUALLY WENT OVER TO 225 DIVERSIONS AND JUST A SEGUE INTO WHAT'S POSSIBLE.
UH, WHEN I LOOKED AT WHEN A COUNSELOR WAS UNAVAILABLE, EITHER THEY WERE ON A CALL, THEY WERE UP FOR LUNCH OR THEY, THEY WERE NOT ON DUTY.
THERE WAS ANOTHER POSSIBLE 157 CALLS WE POTENTIALLY COULD HAVE TRANSFERRED TO THE COUNSELOR.
AND WHICH GIVES WOULD GIVE US FOR THE MONTH, A TOTAL OF 382 CALLS.
AND AT AN 82% DIVERSION RATE MEANS WE WOULD HAVE APPROXIMATELY 318 TRUE DIVERSIONS.
SO WE ARE HEADING IN THE RIGHT DIRECTION.
AND I THINK WE WILL SEE A SIGNIFICANT INCREASE IN THESE DIVERSIONS.
ONCE WE'RE ABLE TO HAVE A COUNSELOR ON 24 SEVEN.
THANK YOU FOR THAT ADDITIONAL INFORMATION.
THAT'S REALLY VERY, VERY USEFUL.
DID YOU SAY 800 DIVERSIONS THAT BY WHEN I MISSED, I MISSED THE CUT OFF TO, TO DATE, TO DATE TO DATE? YES, MA'AM.
SINCE THE START OF THE PROGRAM IN DECEMBER OF LAST YEAR, WE'RE OVER 800, 800 TRANSFERS TO THE COUNSELOR.
AND THANKS FOR THE INFORMATION ABOUT THE POTENTIAL OVERLAP.
AS WE WERE TRYING TO GET A SENSE OF A PICTURE OF, OF THE CALLS THAT WOULD BE, THAT COULD POTENTIALLY BE CLASSIFIED TOGETHER AND THINKING ABOUT THEM, THAT'S HELPFUL IN, OH, I THINK I HAVE JUST TWO QUICK, ONE QUICK ONE AND THEN ONE POSSIBLY LANE THROUGH ONE TELESUR WHAT DOES TELESUR MEAN? THAT'S ON 28? YES.
MA'AM TELL A SERVE IS WHEN SOMEONE CALLS THREE, ONE, ONE, AND IT'S POLICE CENTRIC, THREE, ONE, ONE PLACES, A CUSTOMER SERVICE REQUEST IN A QUEUE.
AND THEN WE HAVE NOTHING, ONE OPERATORS WHO ARE CROSS TRAINED AS NON-EMERGENCY OPERATORS.
AND SO THEY DO DUAL JOBS AND THESE ARE NON-EMERGENCY OPERATORS BASED ON THE, THE PRIORITY.
WE HAVE FIVE PRIORITY LEVELS IN OUR CUSTOMER SERVICE REQUEST QUEUE, WE'LL CALL CITIZENS BACK AND ASSIST THEM.
UH, AND, AND EITHER BY PROVIDING INFORMATION, PROVIDING GUIDANCE OR TAKING REPORT OR WRITING A SUPPLEMENT TO AN EXISTING REPORT.
SO THAT IT'S, THAT'S WHAT WE CALL TELESERVICE HISTORICALLY.
I'M SORRY IF I OVERLOOKED THAT IN THE DEFINITIONS, I DON'T RECALL SEEING IT, AND IF IT'S NOT THERE, THAT MIGHT
[01:30:01]
BE SOMETHING THAT WOULD BE USEFUL FOR THE PUBLIC PUBLIC ENEMY, THE ENEMY DEFINITIONS, AND THEN WENT TO, I WANT TO JUST END WITH ONE LAST QUESTION TALKING ABOUT, ABOUT, UM, THE CATEGORY OF THINGS THAT FALL OF SITUATIONS THAT MIGHT FALL WITHIN FRAME OF DISTURBANCE.WE'VE HAD A VARIETY OF COMMUNITY CONVERSATIONS AROUND, AROUND WHAT GETS CLASSIFIED OR WHAT AM I CLASSIFIED AS FAMILY DISTURBANCE? AND I NOTE THAT 49% OF OTHER CALLS WERE UPDATED TO REFLECT FAMILY DISTURBANCE.
AND I DON'T KNOW THAT TODAY IS, IS THE DAY TO HAVE THIS INFORMATION, BUT I WOULD LIKE TO UNDERSTAND WHAT KIND OF DATA WE HAVE TO REALLY, TO HELP, UM, TO HELP THE POLICY MAKERS, TO HELP THE COUNCIL, TO HELP US ALL HEAR THAT THE COMMUNITY AT LARGE UNDERSTAND WHAT, WHAT DATA WE HAVE TO REFLECT WHEN AN OFFICER MIGHT NEED TO BE PRESENT VERSUS SITUATIONS THAT DON'T INVOLVE VIOLENCE.
SO I DON'T KNOW IF YOU COULD SPEAK TO THAT ISSUE TODAY, BUT IF SO, I WOULD WANT YOU TO, UM, AND ALSO IF YOU COULD SHARE WITH US HOW WE WOULD EVEN BEGIN TO UNDERSTAND THAT AS A COMMUNITY, WHAT THOSE DISTURBANCE WITH THOSE FAMILY DISTURB, HOW LIKELY IT IS THAT FAMILY DISTURBANCES THAT BASED ON PAST EVIDENCE WOULD FALL INTO THE CATEGORY WHERE VIOLENCE MIGHT BE, MIGHT BE PRESENT OR MIGHT BE A HIGH RISK.
I CAN SPEAK GENERALLY ON THE FAMILY DISTURBANCES, THE FAMILY DISTURBANCE, WHEN A FAMILY DISTURBANCE REPORT IS WRITTEN, IT'S WHEN THERE'S BEEN NO VIOLENCE THAN WHEN THERE HAS BEEN NO ASSAULT TAKE PLACE.
THERE'S NOT NO INJURY OR ANYTHING INVOLVED WHEN FOLKS ARE JUST ARGUING, WHETHER IT'S, UM, DIRECT FAMILY MEMBERS OR, UM, WE CLASSIFY FAM UH, JUST ROOMMATES WHO ARE, SO YOU HAVE TWO PEOPLE LIVING TOGETHER AND SHARING AN APARTMENT.
UM, WE ALSO CLASSIFY THAT UNDER A FAMILY DISTURBANCE, UM, OR IF THEY'RE EX SPOUSES, UH, AND THEY'RE, THEY'RE HAVING A VERBAL ARGUMENT.
IT'S ALSO CLASSIFIED UNDER AND SHOULD BE WRITTEN UP UNDER FAMILY DISTURBANCE.
SO ANYTHING THAT YOU SEE CLASSIFIED AS A FAMILY DISTRICT, ALL THOSE STATS THAT YOU HAVE WITHIN HERO'S FAMILY DISTURBANCE DID NOT INVOLVE, DID NOT INVITE INVOLVE VIOLENCE AT ALL.
IF IT FELL INTO IT AND THE END PART OF IT, IT WOULD HAVE BEEN A, UM, AN ASSAULT WITH INJURY OR AN AGGRAVATED ASSAULT OR ASSAULT STRANGULATION WITH THE TAG FAMILY VIOLENCE.
MA'AM, I'D JUST LIKE TO THANK YOU ALSO FOR RECOGNIZING OUR DISPATCHERS AND CALL TAKERS.
THEY DO, THEY DO A TREMENDOUSLY DIFFICULT JOB, AND THEY'RE VERY GOOD AT IT.
AND WE'RE LUCKY TO HAVE SUCH, SUCH GOOD OPERATORS AND DISPATCHERS HERE WORKING FOR THE CITY OF AUSTIN.
AND ALSO IN CASE YOU ALL DON'T KNOW, JUST A, JUST A TAG.
SO YOU CAN, IF YOU WANT TO SEE WHAT OUR OPERATORS, UH, NINE 11 OPERATORS SPECIFICALLY ARE DOING, UH, THEY WERE PART OF A, A FILMING PROJECT WITH ABC CALLED EMERGENCY CALL, AND IT AIRS MONDAY, SEPTEMBER 28TH AT 9:00 PM ON ABC.
AND WE ARE ACTUALLY FIRST UP IN THE SERIES PREMIERE.
SO IT'S, IT'S GOING TO BE A GREAT SERIES.
WELL, THANK YOU SO MUCH FOR SHARING THAT.
WOULD YOU MIND SAYING THAT AGAIN, SEPTEMBER 20 9:00 PM AND THE SHOW'S NAMED BINS EMERGENCY CALL? YES, MA'AM IT'S ON ABC.
SO WE, WE WERE THE PILOT PROJECT FOR THE SERIES AIR HERE IN AUSTIN A YEAR AND A HALF AGO, AND THEN ABC EXPANDED IT AND REPRESENTATIVE IN THIS SERIES OF ONLY FIVE DIFFERENT CALL CENTERS, BUT WE ARE THE LARGEST CALL CENTER EMERGENCY CALL CENTER, UH, AMONG THE FIVE.
AND AGAIN, WE, WE START THE SHOW OFF.
AND SO I'VE SEEN THAT I'VE SEEN THE TRAILER ON THE FIRST FEEDING IS 15 MINUTES AND, UM, I THINK EVERYONE WILL ENJOY, AND IT REALLY GIVES YOU AN IN DEPTH LOOK AT WHAT'S THE, THE NINE 11 OPERATORS DO BECAUSE IT'S SOLELY FOCUSES ON THE NINE 11 OPERATORS.
BRINGING ON A GUEST TO PROMOTE THEIR LATEST PROJECT.
THAT WAS, THAT WAS PRETTY, UH, AMAZING NINE ONE ONE OPERATORS IN THERE.
AND IT'S HOSTED BY LUKE WILSON TO
[01:35:01]
TAKE IT EVEN FURTHER.WE'LL HAVE LUKE ON THE SHOW LATER.
UM, CAPITAL CUSTOMER UPPER MADISON HAS JOINED US TOO.
SO GOT A GOOD GROUP HERE TODAY, AND YOU HAVE A QUESTIONS FOR OUR STAFF ON THE 911 CALL ANALYSIS.
UM, REALLY, REALLY GREAT WORK, CARRIE, UH, LIEUTENANT MURPHY, CHIEF GAY, ALL OF THE STAFF.
THIS IS REALLY CRITICAL INFORMATION.
AS WE DIG INTO THE AREAS OF BEST OPPORTUNITY TO RELIEVE THE PRESSURE ON OUR, ON OUR STAFF, BOTH OUR CIVILIAN AND OUR SWORN.
LOOKING FORWARD TO CONTINUING TO WORK THROUGH THIS AND FINDING AN EXPANDING ALL ALTERNATIVES AND TO HEAR THE DIVERSION NUMBERS GOING UP.
UH, AND YOU KNOW, ONE OF THE THINGS THAT WE INVESTED IN AND SHORT FROM UNDERGO CARE, IT'S ALWAYS NICE TO SEE A PRESENTATION FROM A PROVIDER TURN INTO ACTUAL DATA LATER.
SO KUDOS TO EVERYBODY FOR THAT.
IF I DON'T THINK THERE ARE NO OTHER QUESTIONS, THEN I
[Executive Session]
THINK WE ARE READY TO MOVE INTO OUR FINAL ITEM IN EXECUTIVE SESSION.SO I'M GONNA READ THE SCRIPT AND THEN I WILL SEE EVERYBODY ON THAT SIDE.
THANKS EVERYBODY FOR BEING ON THE PUBLIC SIDE OF THE MEETING TODAY, THIS IS GOING TO BE ONE.
NOW GO INTO CLOSED SESSION TO TAKE UP ONE ITEM PURSUANT TO SECTION FIVE, FIVE, ONE OH SEVEN.
ONE OF THE TEXAS GOVERNMENT CODE.
THE COMMITTEE WILL CONSIDER ITEM FOUR, DISCUSSING LEGAL ISSUES CONCERNING CHAPTER ONE 43 AND PUBLIC SAFETY CONTRACTUAL OBLIGATIONS HEARING.
NO OBJECTION TO GOING INTO EXECUTIVE SESSION.
AND THE DEED WILL NOW GO INTO EXECUTIVE SESSION.
SO YOU ALL GOT YES, UH, YEAH, WAITING ON ETFS.
WE ARE OUT OF CLOSED SESSION IN CLOSED SESSION.
WE CONSIDER LEGAL MATTERS RELATED TO ITEM FOUR.
AND THIS MEETING OF THE PUBLIC SAFETY COMMITTEE IS ADJOURNED.